221 Customer Support jobs in Surrey

Job Description

Global Fleet Solutions is a premier fleet management solution and provider in the material handling industry. GFS specializes in the National Accounts program for leading manufacturers such as Hyundai, Konecranes, Carer Electric Forklifts, and more. Our comprehensive services include national procurement agreements, in-house leasing, and access to top equipment lines. With over two decades of success, GFS advocates for customers in maintenance and repairs, guaranteeing timely and cost-effective services.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Global Fleet Solutions is looking for a driven Lead Customer Support Manager to join our team in Surrey, British Columbia . The Lead Customer Support Manager will be responsible for providing leadership to Customer Support Managers and managing high-profile national customer accounts.

Essential Duties & Responsibilities

As the Lead Customer Support Manager, your key responsibilities will include:

• Provide leadership, guidance, and support to a team of Customer Support Managers
• Act as a liaison between internal business units and the Customer Support team to develop key customer accounts and generate new business opportunities
• Closely manage key performance indicators
• Manage relationships with high volume, multi-location accounts
• Address escalated customer service issues
• Coach and train team members on how to improve customer service
• Arrange and conduct weekly team training meetings
• Approve estimates and invoices for Customer Support Managers
• Review monthly financial statements with the Service Manager

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• At least two years of supervisory experience, preferably in the service industry
• Post-secondary education in Operations, Business Administration or a related discipline
• Experience in the material handling equipment or heavy machinery industry an asset
• Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Proven ability to manage conflicting priorities and schedules
• Experience working and leading in a fast-paced work environment
• Strong interpersonal skills and the ability to communicate with individuals at all levels of the organization
• Ability to work effectively autonomously while maintaining performance standards
• Positive attitude and high level of accountability

Benefits & Perks

Global Fleet Solutions is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, disability insurance, and travel insurance – 100% employer paid
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Company cell phone and laptop
• Ongoing professional development opportunities

The base pay for this role is $70,000 to $75,000 per year, depending on experience.

This is a hybrid role based in Surrey, British Columbia.

Global Fleet Solutions would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

#GlobalFleetSolutions

Job Description

Salary: $60-80K depending on qualifications and experience

Applied Biological Materials Inc. (abm) is a Vancouver-based biotech company that develops and markets cutting-edge research reagents to the life science and biotech communities. As part of our rapid business expansion, we are seeking a highly skilled Technical & Customer Support Specialist with expertise in cell culture to join our team. This is an exciting opportunity for fast-track career growth within a dynamic, diverse, and innovative environment.

Key Responsibilities :

Provide expert scientific and technical support on cell culture-related products to customers via email and phone.

Generate price quotations for customized biotech services.

Accurately and precisely document product issues

Analyze, troubleshoot, and guide customers to resolve technical issues effectively.

Liaise with production teams and proactively contribute ideas to enhance customer satisfaction and product performance.

Proactively upsell and cross-sell relevant products and services based on customer needs and product knowledge.

Analyze and propose solutions to complex or non-standard issues requiring creative and analytical thinking.

Perform other technical and customer support-related tasks as needed.

Qualifications

Education :

• Masters degree (or higher) in a relevant Life Science field (e.g., Cell Biology, Microbiology, Biochemistry, Biology). PhDs are welcome to apply.

Expertise:

• Strong publication record and extensive experience in cell biology troubleshooting.
• Knowledge of plasmid construction, recombinant DNA technology (e.g., CRISPR, viral transduction) is a plus.

Customer Service:

• Passion for customer satisfaction with at least 1 year of experience in customer service, ideally in the research reagent or biotech industry.
• Ability to upsell and cross-sell products and services effectively.
  

Problem-Solving:

• Proven ability to troubleshoot independently using a methodical and analytical approach.

Communication Skills:

• Excellent verbal and written English communication skills.

Personal Attributes:

• Fast learner, proactive, adaptable, detail-oriented, and results-driven.
• Positive attitude with a strong sense of responsibility and accountability.

Time Management:

• Ability to act quickly and efficiently to customer needs
• Strong time management and organizational skills with the ability to multitask and thrive in a fast-paced environment.

Work Location

• Onsite at our headquarters in Richmond, BC .
• The successful candidate must be available to start onsite from the first day of employment. No relocation allowance will be provided.

*We thank all applicants for interest in abm and the role. Only shortlisted candidates will be contacted.

Job Description

Technical Support Manager, Financial Enterprise Application (customer-facing exp. req.)
Location: must reside in Canada
Salary: $90,000 - $150,000 CAD + Bonus Opportunity
Job Type: Full-Time | Remote
Typical Hours: Monday-Friday, ~40-45 hours per week
Start Date: ASAP
Sponsorship is not available

Technical Support Manager, Financial Enterprise Application (customer-facing) Description

Our client, an enterprise application provider in the fintech industry, is seeking a Customer Support Manager to join their remote team in Canada. In this role, you’ll lead a highly skilled support team responsible for empowering global clients to succeed with a finance and revenue operations application. You’ll balance hands-on Tier 2 technical problem-solving with direct client interaction , ensuring customers not only get solutions but also feel supported and valued. This role is ideal for someone with a strong background in accounting/finance and enterprise software support who thrives at the intersection of technical troubleshooting and relationship management . You’ll be a trusted advisor to clients, able to break down complex issues with clarity and empathy, while continuously improving the systems and workflows that scale client success. This is a career-building opportunity to step into leadership with a fast-growing company that prizes both innovation and client experience.

Technical Support Manager, Financial Enterprise Application (customer-facing) Responsibilities

• Lead and mentor a technical support team, driving timely and accurate resolution of client issues
• Act as a trusted escalation point, balancing technical depth with client-friendly communication
• Oversee support operations including ticket triage, prioritization, and escalation workflows
• Resolve issues and work with technical teams on complex bugs and data discrepancies
• Define, track, and improve KPIs such as CSAT, response times, and resolution rates
• Develop and maintain high-quality documentation and self-service resources
• Foster a client-first culture, ensuring escalations are handled appropriately and with urgency
• Collaborate cross-functionally to enhance tools, processes, and client communication strategies

Technical Support Manager, Financial Enterprise Application (customer-facing) Qualifications

• 5+ years of customer-facing, enterprise software/product support experience required
• Strong background in finance or accounting, or relevant fintech experience required
• Tier 2 technical support expertise, with advanced troubleshooting & problem-solving required
• Knowledge of web-based platforms, APIs, and data integrations required
• Ability to simplify technical issues and confidently de-escalate high-stress situations required
• Proficiency with ticketing and support tools (Zendesk, Jira, etc.)
• A collaborative, charismatic leadership style that motivates teams & reassures finance-based clients

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Job Description

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role

The Client Support team is part of our frontline team providing 24x7 customer and technical support that will help ensure our Global Relay App Services are running properly for each customer. They provide end user support, troubleshooting services using creative probing to resolve any technical issues.

The team's responsibility includes but not limited to managing requests related to our customer's Global Relay App Services such as Global Relay App Instant Messaging, Texting, Voice, WhatsApp and Personal Search to our customers, providing prompt and courteous implementation assistance to our customers.

The team can effectively communicate both verbally and in writing as well as in-depth collaboration with internal support and product teams in a fast-paced environment to mitigate risks and mistakes in a production environment.

So, if you enjoy learning new things, getting to the bottom of technical issues, sifting around log files, configuring software or troubleshooting in house solutions, this is the opportunity for you!

Your responsibilities

• Communicate with Global Relay App customers and Internal Teams in managing our Global Relay app services to our customers via phone calls, emails and ticketing system
• Taking ownership of requests and cases for Global Relay App services which includes Onboarding, Provisioning and Implementation of Global Relay App services and all its features such as;
  • Instant Messaging and Directory Management
  • Texting and Voice features the includes managing GR App numbers (Virtual, Hosted & Ported)
  • Enabling WhatsApp services on GR App numbers including Corporate Number onboarding
  • Managing GR app features such as International Feature enablement
  • This may also include managing SAML/SSO and Directory Sync/SCIM for our GR app services
• Provide first level GR app Application support and management for our GR App customers including user and license management
• Use Salesforce, JIRA and various internal systems as well as 3rd party carrier platforms to manage customer requests and incidents related to Global Relay App
• Provide beta testing and demo visibility on new releases and services within the Global Relay App Services
• Analyze feature requests, bug issues and creating escalation tickets to 2nd level Application Support and respective product teams for investigation and resolution
• You will help us understand customer trends, documenting and reporting what you observe to your Lead in order to better improve the customer experience
• You will help us understand customer trends, documenting and reporting what you observe to your Lead in order to better improve the customer experience
• Frequently engage with internal teams to drive sales, development, resolution of issues and major incident activities, handling all customer facing communications to set clear expectations through closure
• Capture, reuse and share knowledge using our in-house solutions, contribute to the learning and success of your team, and the company through collaboration and aiding in documentation
• Work closely with product development teams and QA teams to test new features before releases, bug fixes and surfacing meaningful customer feedback
• Act as an escalation point or Point of Contact for both technical and procedural issues related to Support or customer issues

About you

• Minimum of 1 - 2 years of experience in a SaaS Business type model and Message Applications
• Minimum of 1 - 2 years of experience in a Helpdesk or Service Desk environment
• Able and willing to work with challenging customers with time constraints
• Able to work in a flexible changing shift

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$60,000—$70,000 CAD

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit

Job Description

Salary: $60,000 $80,000 annually, commensurate with experience

About Us
Applied Biological Materials Inc. (abm) is a Vancouver-based biotech company that develops and markets research reagents to the life science community and biotech industry. As we continue to grow our business locally and globally, we are seeking a professional, energetic Customer Service Representative who is genuinely excited to help customers by managing communications and order processing, while also supporting front desk operations at our headquarters. This is an opportunity to work an experienced and collaborative team

Role Overview
This role is an excellent opportunity for an early to mid-level professional to gain valuable experience in fast-growing the biotech industry. The majority of this role involves customer communication and order processing ensuring that quotes, orders, payments, and shipments are handled smoothly and professionally. The position also includes light front desk responsibilities to help maintain a polished and welcoming company image.

Key Responsibilities

• Communicate professionally with customers via phone and email regarding quotes, orders, payments, and shipments
• Process customer orders end-to-end in a timely manner: confirm details, enter into system, coordinate with logistics, and ensure delivery
• Track and follow up on production timelines, shipping statuses, and outstanding payments
• Collaborate with internal teams (production, logistics, finance) to resolve order or shipment issues
• Maintain accurate customer records and contribute to improving customer service processes
• Support front desk operations as needed: greet visitors, answer calls, and handle mail/deliveries

Qualifications

• Bachelors degree in Business, Communications, or a related field preferred (open to recent graduates with strong customer-facing/order processing experience)
• Previous experience in customer service or other client-facing roles strongly valued
• Experience in customer service, retail, hospitality, or other client-facing roles is an asset but not required full training will be provided.
• Outstanding command of spoken and written English with clear, confident, and professional communication skills
• Professional appearance and demeanor, with a pleasant, approachable personality
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment
• Positive attitude, proactive mindset, and eagerness to learn and grow
  

What We Offer

• Hands-on training and mentorship to build practical skills
• Opportunities for career growth in a fast-growing biotech company
• A supportive, collaborative team environment
• Exposure to both customer-facing and administrative functions

Additional Details

• This is an onsite position at our Richmond, BC headquarters
• Candidate must be able to work onsite from the start date (no relocation allowance provided)

Job Description

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (3 days in the office / 2 days remote).

About Your Team:

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands.

Responsibilities:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers' platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers' web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelor's degree, preferred if in a technical field.
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
• Experience with financial products and services is a plus.
• Excellent command of written and spoken English & French a must

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

Job Description

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (3 days in the office / 2 days remote).

About Your Team:

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands.

Responsibilities:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers' platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers' web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelor's degree, preferred if in a technical field.
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
• Experience with financial products and services is a plus.
• Excellent command of written and spoken English & Mandarin a must

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

Customer Service Associate - Customer Service Representative - Cashier Type : Fulltime, Permanent
Location : Richmond, BC
Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!
Job summary
The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.
Benefits:

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that”s involved in the community
• Working for a locally owned business
• And much more!

Responsibilities:

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Customer service experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to operate cash register (asset)

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.
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