52 Hospitality jobs in Edmonton
Marketing & Promotions Coordinator, Hospitality
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Job Description
The Canadian Brewhouse opened its first restaurant in 2001, in Edmonton, Alberta. By adding awesome talent to our team, serious dedication and persistence, and keeping the guest in mind, we’ve grown to 48 Canadian Brewhouses, 1 Canadian Icehouse, 4 Banquet Bars, 40 Plantlife Cannabis dispensaries, 7 Ribeye Butcher Shops, and The Italian Bakery's Tesoro!
The Marketing & Promotions Coordinator plays a key role in executing high-impact marketing initiatives that enhance brand visibility, drive guest engagement, and support revenue growth across our hospitality brands: The Canadian Brewhouse, The Canadian Icehouse, The Banquet, and PG-Eh.
This role is responsible for coordinating campaigns, events, promotions, and brand activations while ensuring consistent messaging across both digital and physical touch points. The Coordinator works closely with the Senior Marketing Manager and the internal marketing teams, including content, design, digital, and loyalty, to ensure clear communication, timely execution, and alignment across all channels.
What You'll DoCampaign & Promotion Execution
Support the development and execution of national, regional, and local marketing campaigns, including brand partnerships, seasonal features, and themed activations.
Collaborate with internal departments and external vendors to execute co-branded promotions.
Ensure the accurate and on-brand delivery of all promotional materials, including menus, signage, POS, and digital assets.
Assist in the planning and execution of in-store and regional events such as sports-related campaigns, patio and seasonal experiences.
Work with vendors and operations teams to coordinate logistics and interactive event elements.
Establish and track KPIs for event timelines, execution quality, and post-event recaps to measure success and identify opportunities for improvement.
Contests & Giveaways
Lead the planning and execution of national and local contests and giveaways, from ideation through fulfillment.
Ensure legal compliance and clear communication of all contest details.
Track participation, monitor performance, and prepare post-campaign reports.
Occasional after-hours support may be required.
Draft and distribute internal communications including execution checklists, POS instructions, and promotional overviews.
Support in-store digital signage programming (e.g., Clickspace).
Act as a key point of contact for store-level teams, providing support and fielding inquiries as needed.
Coordinate the deployment of marketing tools such as portable signage, billboards, window graphics, and in-store collateral.
Coordinate traditional marketing efforts (e.g., print, radio, out-of-home) alongside direction for digital campaigns (e.g., social media, email, digital screens) in partnership with agency.
Ensure brand consistency and compliance across all marketing channels and materials.
Support marketing initiatives for new store launches, including soft openings, grand openings, and localized campaigns.
Coordinate the delivery of signage, swag, print, and digital assets to ensure a successful and consistent rollout.
Work closely with operations to align marketing execution with brand and guest expectations.
Travel may be involved to be the boots on the ground for Marketing during NSO activations.
Track campaign performance, guest engagement, and in-store execution metrics.
Assist with budget tracking, invoice processing, and maintaining promotional documentation.
Organize and manage project calendars, timelines, and vendor files.
Qualifications
3+ years of experience in marketing, promotions, or event coordination (hospitality or retail experience preferred).
Strong organizational and multitasking skills with the ability to manage tight deadlines.
Excellent written and verbal communication skills.
Creative, resourceful, and solutions-oriented.
Proficient in Google Workspace, Excel/Sheets, and project management tools (e.g., Asana).
Experience with in-store signage systems (e.g., Clickspace, POS such as Oracle).
Familiarity with media buying and experiential marketing.
Strong copywriting skills with a solid grasp of brand tone and voice.
Knowledge of the hospitality and/or retail brands and industry.
- Flexible Hours
- Advancement Opportunities
- Benefit packages
- Staff Discount
- Lifelong Friendships
Company Information:
Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant group! We know that without our incredible teams we wouldn't be a fraction of where we are today. Our teams live and breathe our Core Values; these are 6 key principles that influence all of our decisions as an organization.
- Take Care of Each Other and Yourself
- Think Like a Customer
- Support Your Community
- Hurry, Don’t Rush
- Embrace Innovation
- Be Persistent
We are excited that you are considering a career with us! We appreciate your interest and look forward to reviewing your application. Please note that we will only be contacting successful applicants.
The Canadian Brewhouse is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply and join our team.
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Marketing Content Specialist (B2B Hospitality Software)
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Please Note: This role requires a minimum of 3 years of experience creating marketing content within the B2B software industry. Candidates with direct experience in B2B software marketing for the hospitality sector will be given strong preference . Applications that do not meet these criteria may not be considered.
It's fun to work in a company where people truly BELIEVE in what they're doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
We are seeking a creative, motivated, and detail-oriented Content Specialist to join our marketing team on a full-time basis. This role is ideal for someone who thrives on creating high-quality content across various formats ranging from compelling website copy and engaging blog posts to sleek marketing collateral and video scripts.
You’ll support five distinct business units under the Fullsteam PMS vertical, each with its voice, audience, and brand personality. Reporting to the Content Manager, you will be hands-on with content creation (approximately 80–90% copywriting, 10–20% graphic/design work).
You should have a flair for storytelling, be comfortable adapting your writing style for different audiences, and possess the design skills to bring content to life across digital channels. Experience in a B2B Hospitality environment is preferred, and the ability to write in both English and French is considered a strong asset.
Primary Responsibilities:
- Create engaging, brand-aligned content for blogs, websites, landing pages, brochures, case studies, emails, press releases, and video scripts across five distinct business units—each with its own tone, audience, and brand identity.
- Optimize all written content using SEO best practices, including keyword research, metadata, and formatting techniques to improve visibility, organic search traffic, and engagement.
- Edit and proofread all content deliverables to ensure clarity, accuracy, grammatical correctness, and consistency with each brand's unique voice and tone.
- Develop a deep understanding of each business unit’s product offering, customer base, and market positioning in order to create accurate, relevant, and compelling content.
- Design simple yet visually appealing creative assets such as social graphics, presentation visuals, website banners, brochures, ad creatives, etc., using tools like Adobe Creative Suite, Canva, or Figma.
- Create and update website content using WordPress, ensuring correct formatting, SEO compliance, and alignment with user experience best practices.
- Manage content timelines, editorial calendars, email calendars and deadlines to ensure consistent and timely delivery across business units and campaigns
- Research industry trends, competitor content, customer insights, and partner activity to inform content development and maintain topical relevance.
- Collaborate cross-functionally with the Content Manager, Marketing Managers, and internal stakeholders across sales, product, and client services to align messaging with business objectives and gather the necessary insights to inform impactful content.
- Support social media efforts by drafting campaign-related content as needed, in collaboration with the Marketing Coordinator, to ensure consistency across platforms.
- Repurpose existing content across different formats and business units by adapting messaging, visuals, and tone to suit a variety of platforms, maximizing the reach, relevance, and efficiency of every piece created.
Performance Metrics:
- Number of content pieces delivered (blogs, case studies, emails, etc.)
- Quality and consistency of writing across brands
- Organic traffic driven by content
- Keyword ranking improvements for SEO-targeted content and reduce keyword gaps
- Engagement metrics – Social Followers, social engagement, Email open, click & response rates, Website engagement, bounce rate, time on page, etc.
- Quality and relevance of design assets created
- Timely delivery of content in line with calendars and deadlines
Skills & Competencies:
- Strong writing, editing, and proofreading skills across various formats, including blogs, emails, websites, and collateral.
- Working knowledge of SEO principles, keyword research, and on-page optimization.
- Experience with WordPress or other content management systems.
- Hands-on experience with design tools like Adobe Creative Suite, Canva, or Figma.
- Hands-on experience with Hubspot and Salesforce
- Ability to adapt tone and messaging for multiple brands and audiences.
- Strong time management and organizational skills with the ability to manage multiple priorities.
- Familiarity with B2B content development and digital marketing practices.
- Bilingual writing ability in English and French is a strong asset.
- Experience in the hospitality industry is a plus.
Minimum Qualifications:
- Experience creating content for B2B tech industries required.
- 3+ years of experience in content writing, copywriting, or a related marketing role required.
- A portfolio or samples of previous content work are strongly preferred, especially examples such as: website or landing page copy, blog articles or case studies, marketing collateral (e.g., brochures, emails, or social posts).
- Exposure to the hospitality or hospitality tech industry preferred.
- Bilingual Proficiency in French / English preferred.
- Bachelor’s degree in Communications, Marketing, Journalism, English, or a related field preferred (equivalent experience also accepted in place of formal education).
Compensation:
The salary range for this role is $55,000–$65,000 CAD per year , commensurate with experience and qualifications.
In addition, employees are eligible for a 3% discretionary annual bonus , based on individual and company performance.
Benefits:
Fullsteam recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits that include:
• Medical
• Extended Health and LTD plan
• Dental
• Vision
• RRSP (with employer match)
• Health Spending Account
• Flexible paid time off
This posting is for an existing vacancy and will remain open until filled.
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.
Customer Service Associate
Posted 1 day ago
Job Viewed
Job Description
**Who we are:**
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
_Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia._
**Summary & Positions:**
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
**What you can expect:**
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
**What you get:**
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
+ Comprehensive extended health care plans for full-time Team Members
+ Company-Paid Life and AD&D Insurance
+ A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
+ Paid time off from work for leisure or other hobbies
+ A range of mental health services to assist you in managing daily life
8930-82nd Ave NW, Edmonton, AB T6C 0Z3
Customer Service Associate
Posted 1 day ago
Job Viewed
Job Description
**Who we are:**
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
_Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des_ _Valeurs_ _(in Quebec) and Savers Australia._
**Summary & Positions:**
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
**What you can expect** **:**
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
**What you get:**
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
+ Comprehensive extended health care plans for full-time Team Members
+ Company-Paid Life and AD&D Insurance
+ A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
+ Paid time off from work for leisure or other hobbies
+ A range of mental health services to assist you in managing daily life
204 Mayfield Common NW, Edmonton, AB T5P 4B3
Customer Service Associate
Posted 1 day ago
Job Viewed
Job Description
**Who we are:**
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
_Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des_ _Valeurs_ _(in Quebec) and Savers Australia._
**Summary & Positions:**
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
**What you can expect** **:**
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
**What you get:**
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
+ Comprehensive extended health care plans for full-time Team Members
+ Company-Paid Life and AD&D Insurance
+ A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
+ Paid time off from work for leisure or other hobbies
+ A range of mental health services to assist you in managing daily life
10127 - 34th Ave NW, Edmonton, AB T6E 6J8
Customer Service Associate
Posted 1 day ago
Job Viewed
Job Description
**Who we are:**
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
_Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des_ _Valeurs_ _(in Quebec) and Savers Australia._
**Summary & Positions:**
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
**What you can expect** **:**
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
**What you get:**
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
+ Comprehensive extended health care plans for full-time Team Members
+ Company-Paid Life and AD&D Insurance
+ A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
+ Paid time off from work for leisure or other hobbies
+ A range of mental health services to assist you in managing daily life
270 Baseline Rd, Unit 280, Sherwood Park, AB T8H 1R4
Customer Service Manager
Posted 1 day ago
Job Viewed
Job Description
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
We are seeking an ambitious, energetic, and technically competent **Customer Service Manager** to join our team at the cement plant in Edmonton, Alberta. Reporting to the Senior Manager, this function will play a critical role in ensuring successful product delivery, customer satisfaction, managing key performance metrics, and supporting our broader sales strategy.
**What You'll Get To Do**
+ Oversee a team of customer service representatives and cement loading personnel to ensure the timely delivery of cement and secondary cementitious materials to customers across several western markets.
+ Coordinate daily communication between transportation vendors, customers, cement operations, outside sales teams, logistics, and our representatives to affirm efficient product delivery.
+ Develop, monitor, and analyze customer service center KPIs to identify areas for service improvement.
+ Manage the Customer Incident Tracking program to promptly resolve potential customer issues.
+ Track and analyze 3rd party carrier KPIs, ensuring that delivery performance meets customer expectations in a cost-effective fashion.
+ Review shipment metrics with sales and the logistics team to secure sufficient product inventory, trucking capacity, and cost-efficient delivery.
+ Keep the customer service center building well-maintained, safe, and well-stocked.
+ Support customer service representatives during peak times by answering calls, queuing customer orders, and coordinating delivery with 3rd party carriers.
**Essential Experience and Skills**
+ Post-secondary education in a relevant field (ex: Engineering, Business, Logistics etc).
+ Exceptional interpersonal skills including demonstrated ability to build rapport, manage conflicts, negotiate, foster accountability, and delegate.
+ Exceptional written and verbal communication capabilities.
+ Strong technical aptitude to master new software, new processes, and to troubleshoot potential issues with existing hardware and software.
+ Strong organizational qualities, comfort making and tracking long-term plans.
+ The ability to work autonomously in a fast-paced environment and to manage multiple concurrent priorities.
+ Adherence to the utmost standards of professionalism.
**Desired Experience and Skills**
+ Prior work experience in truck dispatch, order fulfillment, and/or the building materials industry.
+ Prior SAP and Microsoft Office experience.
+ Proven history of leading change management initiatives.
+ Experience managing teams.
**Work Environment**
+ The position is entirely on site. No travel expectations or remote work opportunities.
+ Shared office environment with ~10 staff present at most times.
+ Requires availability outside of normal office hours to manage potential emergency situations.
+ Located in close proximity to cement loading facilities (large moving equipment, elevated noise levels, and dust).
**What We Offer**
+ Competitive base salary - $98,590 - $131,457
+ Participation in our Annual Incentive Program
+ Competitive benefits package, including health, dental, and wellness
+ Pension plan with an automatic company contribution as well as RRSP options
+ Opportunities for training, development, career growth within a global organization
Equal Opportunity Employer - Minority / Female / Veteran / Disabled
**Req ID** JR10008173
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Customer Service Associate
Posted today
Job Viewed
Job Description
Job Description
Description
Job Title: Customer Service Associate
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
What you can expect :
- The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
- To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
- An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
- Comprehensive extended health care plans for full-time Team Members
- Company-Paid Life and AD&D Insurance
- A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
- Paid time off from work for leisure or other hobbies
- A range of mental health services to assist you in managing daily life
270 Baseline Rd, Unit 280, Sherwood Park, AB T8H 1R4
Customer Service Representative
Posted today
Job Viewed
Job Description
Job Description
Exciting Opportunity: Customer Service Representative
Jombone is thrilled to offer an exceptional opportunity for a Customer Service Representative to join our client—a leading heavy-duty truck parts distributor in Edmonton . If you excel in a fast-paced office environment and take pride in delivering top-tier customer service , this role is your gateway to a rewarding career in a dynamic and professional setting. Join a company that champions collaboration, innovation, and customer satisfaction , and become part of a team that values your contributions.
Why You’ll Love This Role:
Work-Life Balance – Monday to Friday, 8:00 AM – 5:00 PM
Competitive Pay – Earn $21/hour
Professional Environment – Business casual office with a friendly and supportive team
Career Growth – Gain invaluable experience in a specialized industry
Your Key Responsibilities:
Manage customer orders via phone, email, fax, EDI, or web platforms
Craft clear, professional email communications ensuring accuracy and clarity
Provide precise product details on availability, pricing, and specifications
Address customer inquiries and concerns , escalating issues when needed
Support the outside sales team and coordinate across departments
Process returns and warranty requests with meticulous documentation
Utilize advanced Microsoft Excel skills for data tracking and reporting
What You Bring to the Table:
Education – High school diploma or equivalent
Experience – 2–5 years in an office or customer service desk role
Communication Skills – Strong written and verbal abilities, including professional email etiquette
Technical Skills – Advanced proficiency in Microsoft Excel
Organization & Multitasking – Detail-oriented, proactive, and able to prioritize efficiently
Team Player – A collaborative mindset with excellent problem-solving skills
Dress Code: Business casual, reflecting the professionalism of the office environment
Ready to Take the Next Step?
Apply today and embark on a career with an industry leader that values your skills, passion, and growth!
Customer Service Associate
Posted today
Job Viewed
Job Description
Job Description
We are a sales and consulting agency located in the Edmonton area and are partnered with one of the largest telecommunications household-known product campaigns. Our firm is committed to establishing and maintaining long-lasting relationships with clients, team members, and stakeholders. Because of the exponential growth our entry-level Customer Service Associate team has garnished our agency, our longest-standing client has entrusted us with the roll-out of their newest product line. Their tagline “With You All the Way” can also be applied to our team: We are ferociously driven to meet the needs and goals of our clients in a speedy, no-fuss, and supportive way. We are looking for someone to join our entry-level Customer Service Associate team to assist in the new product and service rollout.
We firmly believe in hiring Customer Service Associates who exhibit a strong work ethic, an undeniable genuineness, and the drive to make their mark by utilizing a fresh and creative perspective in an established industry. This directly enhances our core values and unilaterally helps our clients reach their ultimate goal: attain high margins of sales success, brand recognition, and customer loyalty.
Responsibilities of our Customer Service Associate:
- Establish the initial relationship with new customers to properly position products to each individual based on their wants and need
- Educate customers on the rollout of these products and the new technology that supports them
- Assist in the sales process with any qualifying customer, provide all necessary details regarding new account information, product promotional pricing, and delivery of services
- Overturn any objections, handle all inquiries, and resolve issues swiftly with any customer, and expedite to the necessary department if required
- Drive customer engagement from initial contact through the point of sale to delivery of products
- Communicate effectively within the Customer Service Associate team as well as with Upper Management, Sales, and Compliance teams to ensure efficiency and success
- Track and accurately report customer account information, territory research, and areas of improvement to upper-level management daily to ensure the success of this product rollout
Recommended traits of an entry-level Customer Service Associate:
- A high school diploma and/or GED equivalent is required
- 1 year of experience in an entry-level or introductory position within the field of customer service and/or sales is preferred
- Discipline to manage time effectively and efficiently with clients and customers to complete all daily tasks accurately
- A student mentality to learn on the job from the entry-level and the drive to continue the development of oneself and the company
- Tenacious and dedicated to reinforcing the core values of unbelievable and professional customer service
- An empathetic and compassionate disposition displayed while working with customers