142 Hospitality jobs in New Westminster

We're looking for an on-site Logistics Customer Service Representative in the transportation and logistics industry.

This is a contract job that goes from October 15th- end of November.

Our client is a well-established organization with a strong presence in the logistics sector. Known for its supportive team culture and commitment to service excellence, the company is seeking a Logistics Customer Service Representative to join its Richmond, BC office. This role is responsible for managing customer orders, coordinating shipments, and ensuring smooth operations across Canada.

Logistics Customer Service Representative responsibilities:

• Coordinate shipments across Greater Vancouver and Canada, ensuring timely delivery and accurate tracking
• Manage customer orders from start to finish, including order entry, tracking, returns, Proof of Delivery, and invoicing
• Act as the primary contact for assigned customers, responding to inquiries and resolving issues professionally
• Monitor and manage the CSR email inbox, following up on discrepancies and requests
• Maintain accurate and organized customer records using WMS and TMS systems
• Arrange domestic and international freight, including LTL shipments, imports, and exports, while ensuring compliance with schedules and regulations

The successful candidate has:

• 2+ years of customer service experience in transportation, logistics, or supply chain
• Strong written and verbal communication skills in English
• Working knowledge of Microsoft Office (Excel and Word required)
• Experience with container trucking or CBSA sufferance warehouses is an asset
• High attention to detail, organizational skills, and problem-solving abilities
• Ability to commute reliably to the Richmond, BC office (location not accessible by public transit)

Compensation and benefits:

• The discussed hourly rate is $20 – $23 depending on experience
• Candidates with additional experience and higher compensation expectations may also be considered
• Comprehensive benefits package including extended health, dental, life insurance, and disability coverage
• Company pension and employee assistance program
• Casual dress, wellness program, and company events
• On-site parking provided

Candidates must be eligible to work in Canada. Only candidates selected to move forward in the hiring process will be contacted.

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Associate / Cashier to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service while managing transactions efficiently. Your ability to communicate effectively and handle various customer needs will be essential in creating a positive shopping experience.

Duties

• Greet customers warmly and assist them with inquiries regarding products and services.
• Process transactions accurately using the Point of Sale (POS) system, including cash handling and credit card processing.
• Provide product demonstrations and technical sales support to enhance customer understanding of merchandise.
• Engage in upselling techniques to promote additional products and services that meet customer needs.
• Maintain a clean and organized checkout area while ensuring all merchandise is displayed attractively through effective merchandising strategies.
• Manage inventory levels and assist in restocking shelves as necessary.
• Exhibit strong time management skills to handle peak hours efficiently while maintaining high-quality customer service.
• Address customer complaints or concerns with professionalism, demonstrating excellent communication skills and phone etiquette.

Qualifications

• Previous experience in retail sales or cashiering is preferred, with a strong focus on customer service.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse customers.
• Familiarity with technology sales, including basic knowledge of product features and benefits.
• Strong organizational skills to manage multiple tasks simultaneously while maintaining attention to detail.
• Basic math skills for accurate cash handling and transaction processing.
• Ability to work collaboratively within a team environment while also being self-motivated.
• A positive attitude and willingness to learn about new products and services offered by the company. Join us in delivering outstanding service that keeps our customers coming back

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• Discounted or free food
• On-site parking

Work Location: In person

Bainbridge Customer Service Lead

About

With several locations across the lower mainland, the Kooner Hospitality Group has been an innovator and pioneer in the industry for over 10 years. We offer a fun and energetic work atmosphere, competitive wages, staff discounts, staff incentives, product knowledge training, and an opportunity for advancement.

• You'll find us at the King George hub just steps away from the King George Skytrain Station.

Our liquor store boasts an incredible selection of boutique wines, craft beers and specialty spirits, including products that you won't find anywhere else. We are looking for energetic, outgoing and positive people to join our team.

Type

• Start Date: TBD Hours: Full-time, Part-time
• Salary/Hourly: $19.50/hr Average Gratuities: $-2/hour

Who You Are

• You are an outgoing, energetic and positive person.
• You take pride in providing exceptional customer service.
• You enjoy being part of a team, can work independently and have a strong work ethic.
• You are looking to build upon your leadership skills.
• You thrive working in a fast-paced environment, have a sense of urgency, and can multitask.
• You enjoy beer, wine and spirits and want to learn more about them.
• You want flexible hours and a positive working environment.

Position Responsibilities

• Supervise and maintain the operations of the store and its team.
• Ensure exceptional customer service is provided.
• Be a positive and motivational presence, and help lead the customer service team under the directive of the Shift Leader and Store Manager.
• Assist with the everyday tasks including stocking, building displays and assisting customers.
• Perform general cleaning and maintenance including dusting, sweeping floors and putting away orders.
• Representing the team in a professional manner.
• Assist with inventory control, scheduling and administrative tasks.

What We Offer

• A great working environment.
• Room to advance within our growing company.
• A team member discount at all of our locations.

To be eligible, applicants must meet the following qualification requirements:

• Minimum of 1 year of experience in a supervisory role.
• Must be able to demonstrate product knowledge.
• Be at least 19 years of age.
• A valid Serving it Right Certificate.
• Are able to lift 50lbs.
• Excellent customer service and interpersonal skills.
• Must be flexible and be able to work evenings and weekends.
• Knowledge of beer, wine, and spirits.

If you are interested in the position, apply now, and tell us a bit about yourself

Job Type: Full-time

Pay: From 19.50 per hour

Benefits:

• Store discount

Ability to commute/relocate:

• Burnaby, BC V5A 2S9: reliably commute or plan to relocate before starting work (required)

Experience:

• supervisory: 1 year (required)
• liquor: 1 year (required)

Work Location: In person

Who we are?

We are a dynamic and innovative company dedicated to enhancing our customers' experiences and driving sales growth.

Position Summary

We are looking for a motivated and proactive individual to join our team as a Customer Service Representative. This role is perfect for someone who enjoys interacting with customers, has a knack for sales, and excels in administrative tasks.

In this role, you will.

Responsibilities:

Strategic Sales:

• Research and understand customer needs to make product and service recommendations.
• Conduct outbound telephone sales and maintain email correspondence.
• Participate in strategic account sales programs.
• Effectively sell the full consumable portfolio of Cansel offerings, maximizing cross-selling opportunities.

Business Development:

• Perform remote sales business development using an existing customer portfolio.
• Explore new growth opportunities to meet or exceed revenue targets.
• Manage existing accounts to achieve forecasted revenue targets.
• Collaborate with the Sales Team on campaign-based projects.
• Work closely with Outside Sales Professionals to ensure seamless operations.
• Maintain excellent customer service relations and diligently record activities in Salesforce and SAP.

Customer Service Team Duties:

• Answer phones, enter orders, transfer calls, and create leads.
• Assist walk-in customers and handle e-commerce chat inquiries.
• Create work orders and rental requests and manage returns.
• Process payments for in-store transactions and coordinate with the A/R team for others.
• Monitor customer pickups and contact customers as needed.
• Enter customer orders and respond to various inboxes.
• Handle RMAs for returned products and monitor billing due lists.
• Maintain a tidy branch and assist in facility-related tasks.
• Respond to NPS surveys, monitor/respond to clients on ecommerce chat, and escalate issues.
• Stock showrooms, perform daily inventory cycle counts, and manage shipping/receiving tasks when required.

About you.

Qualifications:

• 1-3 years of experience in sales and customer service.
• A strong desire and genuine interest in our customers' business.
• A robust ambition to meet and exceed revenue targets.
• The ability to foster strong workplace relationships and create a positive work environment.
• Proactive, autonomous, and results-driven with strong troubleshooting skills.
• Excellent customer service, interpersonal communication, and telephone skills.
• An energetic and highly motivated individual who can work well within a team and independently with minimal supervision.
• The ability to multi-task, prioritize work activities appropriately, and stay calm and upbeat, even in fast-paced situations.

Why choose us?

In addition to the strong growth culture of the company, Cansel offers:

• Competitive compensation package.

• Uncapped Commission incentives for the sales team.

• Flexible extended health and dental benefits program.

• Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance

• Access to on-line pharmacy

• Company vehicle program for Sales Reps.

• Employee Referral Program.

• Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).

• Free access to our online courses database.

• Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.

• Preferred rates on some gym memberships.

• Preferred rates on personal insurance.

• Generous long service reward program.

Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees.

All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.