64 IT Professionals jobs in Greater Toronto Area

About Apotex Inc.
Apotex is a Canadian-based global health company. We improve everyday access to affordable, innovative medicines and health products for millions of people worldwide, with a broad portfolio of generic, biosimilar, innovative branded pharmaceuticals and consumer health products. Headquartered in Toronto, with regional offices globally, including in the United States, Mexico and India, we are the largest Canadian-based pharmaceutical company and a health partner of choice for the Americas for pharmaceutical licensing and product acquisitions.
For more information visit: Summary Plan, design, develop, implement and maintain Quality and R&D Applications and related integration for enterprise solutions which meet tactical and strategic business requirements. Provide expert insight into related application and infrastructure activities to meet customers’ needs.
Job Responsibilities Investigate, diagnose and resolve incidents with customers and peers utilizing advanced problem-solving techniques to identify root causes
Ensures work is performed in compliance with the GIS Incident Management process and GIS Change Management process
E2E change management for patch deployments, systems enhancements, hotfixes and emergency change controls
Perform/Execute Installation Qualification, Configuration Verification, Functional testing and helping the users to perform User Acceptance testing.
Proactively advises clients on developments in relevant information technology.
In conjunction with customers, develops new and/or improved information systems that meet customers’ functional needs and improve their business processes.
Responds to more complex and/or unconventional queries from managers, team members, other employees, and internal customers. Provide policy interpretation and technical/ business process advice in their area of technical information technology expertise.
Plans, implements and oversees small information technology projects, including small portions of corporate wide information systems.
Utilizes often highly analytical techniques in the performance of functional duties, and to identify process inefficiencies and root causes of issues with managers, suppliers, contractors, or other external stakeholders to determine action.
Provide accurate and complete documentation of processes and procedures to ensure that systems can be supported.
Understand and communicate department objectives, translating them into project team and individual performance goals.
Support GIS Management during audits from internal or external customers.
Work with GIS peers and cross functional teams in the evaluation, implementation, enhancement, and support of solutions.
Perform other related duties as assigned, in accordance with job responsibilities and necessary department activities.
May be required to be on-call for critical systems to provide tier 3 support. All such work will be covered by the requirements of the on-call policy.
Works in a safe manner collaborating as a team member to achieve all outcomes.
Demonstrate Behaviours that exhibit our organizational Values: Collaboration, Courage, Perseverance, and Passion.
Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies, and HR policies.
All other relevant duties as assigned
Job Requirements Education Undergraduate degree or equivalent experience in Information Systems, Engineering, Business Administration or Sciences

Knowledge, Skills and Abilities 3-5 years of experience in system administration of Quality / R&D and other Scientific Systems/ Applications (such as LabWare LIMS, Empower, ARGUS, Standalone Lab Systems (FTIR, Titrator, Analyzer, ChemStation, SOTAX,Image Analyzer,etc)
Strong working knowledge of laboratory processes including cGMP's in a pharmaceutical environment
Familiar with 21CFR part 11 ERES requirements
The ability to analyze and document business requirements and processes. Translate business requirements to Quality and R&D solutions.
Create/Update solutions and implement them via configuration and enhancements.
Demonstrate advanced, concise and clear written and verbal communication skills in a variety of settings and styles.
Shows excellent listening skills with ability to follow instructions and guidelines clearly.
Demonstrates ability to make critical decisions, solve and troubleshoot problems based on analysis, experience and judgement.
Originate or initiate new and unique ideas to resolve business/technical problems.
Functions in a fast paced and continuously changing environment.
Shows excellent organizational and time management skills with ability to manage multiple priorities to accomplish objectives and goals, anticipating and adjusting for problems and interruptions/roadblocks.
Displays excellent interpersonal skills.
Exhibits excellent presentation skills in a variety of settings with business or technical users in both small and large groups.
Delivers training and/or creating training materials on business or technical topics.
Demonstrates ability to consistently produce accurate, complete and thorough work of high quality.
Proficient in the operation of Microsoft Operating Systems and Microsoft Office Systems (Word, Excel, PowerPoint, Outlook)
Understanding of database systems such as Oracle Database and Microsoft SQL database and advanced query language.
An understanding and ability to configure TCP/IP network connectivity between systems.
An advanced understanding of security of data systems for the protection of Apotex’s electronic assets, intellectual property and privacy.
Experience in developing and implementing complex data exchange technology processes between information systems.
Experience in creating/developing a moderate to complex functional requirement mapping to an Information System based on user requirements.
Knowledge of project management methods

Experience Minimum of 5-8 years combined experience in Pharmaceutical/Process Industry, Consumer Packaged Goods, Information Systems, or Management Consulting Environment

At Apotex, we are committed to fostering a welcoming and accessible work environment, where all everyone feels valued, respected, and supported to succeed.
We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview or testing, please advise us if you require an accommodation.

The opportunity

The Engineering Lead, Network Security Tools is a senior technical role that will accountable for introduction of new security and connectivity technology capabilities at Ontario Teachers’. This role is responsible for Network Security Tools strategy, planning design and continuous improvement and works with various service providers to oversee implementation.

Who you'll work with

This role is additionally responsible for relationship management with key vendors and internal partners, managing services, processes and KPIs, related to system design effectiveness, requirements traceability, customer and partner satisfaction, system design quality and system availability in order to take proactive actions and deliver expected levels of system capability.

What you'll do
Defines and manages TI (Technology Infrastructure) controls

Research new technologies and prototypes new ideas

Manages & executes on evaluation and introduction of all new TI technology (hardware and software)

Coordinates and executes all FOAK testing and POCs (scoping and execution)

Collaborates in deep architectural discussions to ensure solutions are designed for successful deployment, security, and availability

Designs, develops and delivers scalable and automated capabilities and architecture - Infrastructure as code

Identifies and communicates design & engineering decisions Clients (costs, timelines, scope, prioritization, design decisions, risks) to TI

Procures hardware, software and software licensing, and manages licensing model choices

Provides Level 3 Support for various infrastructure and COTS software (rotating on-call). Target is 5% or less time spent on support

Participates as required in the delivery of Customer Projects

Governs functional services and processes (approvals, prioritization, and key decisions)

Prioritizes builds in coordination with Business & Demand Management function

Architects, designs and implements On Prem and Cloud Based solutions

Ensures success in building and migrating applications, software, and services as required

Develops KPIs to simplify service consumption by end-users and engineers

Optimizes and supports our existing Technology and data centre based solutions

Minimizes system integration complexity while maintaining system reliability and business continuity objectives

Technical Skills & Presence - is the technical authority in multiple areas of Technology Infrastructure (TI). Understands & applies the strategic direction of the organization and the supporting IT systems and Infrastructure Architecture

Leads technology innovation - Implements improved technical solutions. Designs and implements innovative solutions to advance business opportunities

Subject Matter Expertise - Actively seeks, provides or coordinates internal or external training for TI employees. Maintains knowledge of emerging security and mentor’s system engineers on technical specialties

Technical Strategic Planning - Coordinates development of technical standards and processes between Infrastructure Engineering and other TI areas. Demonstrates ability to translate organizational structures to technical Architectures

Technical Alignment to Business Needs and Technical Solutions - Practical approach to solving business needs with optimal technical approach. Advocates for appropriate technologies to solve business problems

Quality & Initiative - Implements technical projects that have met quality standards for production. Ability to apply out of the box thinking. Investigates areas for quality standards and decreases numbers of defects. Implements standard repeatable processes

What you'll need
Expert understanding of Cyberark PAM and other authentication and authorization tools

Significant experience in the design, delivery and operation of secure and reliable security platforms

Bachelor’s degree in computer science, Business Studies, IT or relevant experience

ITIL Foundations certification preferred

TOGAF certification preferred

Nice to have skills - Managed Services : Qradar, SIEM, XDR, oath2, Soar

PaaS & SaaS - Security and Operations:

CyberArk Engineering or Administrating

Managed and monitored the Privileged Access Management CyberArk platform including all components including but not limited to vaults, CPM, AAM, CCP, PSM, PSMP, PVWA, PTA, agents, plugins, and connectors.

Experience in managing, configuring, and optimizing the CyberArk for large enterprise organizations.

Ability to onboard new privilege accounts and platforms

Experience with developing and incorporating custom plug-ins

Experience with SASE / SSE solutions interconnecting clients and data centers around the world

Managing a variety of enterprise security tools and platforms

Experience with SIEM integration

Using and supporting oath2

#LI-PA, #LI-Hybrid

What we’re offering
Pay-for-performance environment that offers competitive salary and incentive

Numerous opportunities for professional growth and development

Comprehensive employer paid benefits coverage

Retirement income through a defined benefit pension plan

The opportunity to invest back into the fund through our Deferred Incentive Program

A flexible/hybrid work environment combining in office collaboration and remote working

Competitive time off

Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year

Employee discount programs including Edvantage and Perkopolis

At Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring. We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves. To learn more about our commitment to Diversity, Equity and Inclusion, check out Life at Teachers'.

How to apply

Are you ready to pursue new challenges and take your career to the next level? Apply today! You may be invited to complete a pre-recorded digital interview as part of your application.

Accommodations are available upon request ( ) for candidates with a disability taking part in the recruitment process and once hired.

Candidates must be legally entitled to work in the country where this role is located.

The privacy of your personal information is important to us. Please visit our Privacy Centre to learn how we handle your personal information.

Functional Areas:
Information Technology

Requisition ID:
6308

Job Description

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences

This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.

· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process

· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals

· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures

· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures

· Proactively utilizing IT resources to remain current with technology used in the company IT environment

· Deployment, planning, monitoring, data collection and analysis in customer environments

· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects

· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices

· Performing security administration functions for user access, data access, and remote access

· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer

· Proactively managing high severity and priority incidents from identification to resolution

· Collaborating with internal/external IT resources to identify problems and restore services

· Contribute to the business process improvement projects

· Completing other duties or tasks as assigned

· Manage O365 environment for Internal users

· Managing JAMF Environment for internal Mac’s

· Strong verbal communication skills and excellent technical writing skills

· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative

· Dedicated team player and enjoys working in a fast-paced team atmosphere

· Ability to manage multiple priorities, commitments, and projects

· Must be able to develop content, and independently document features for target audiences

· Ability to think logically about issues and find efficient resolutions

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.

GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

· Bachelor’s degree in information technology or similar discipline

· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts

· Located in Greater Toronto Area, and eligible for Protected B clearance

· Experience in Mac Support and Administration - JAMF

· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune

· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues

· Experience in ITSM process – incident, change and problem management

· Strong analytical skills

· Ability to present complex concepts in a clear, concise manner

· Some travel is required for this position

Nice to have:

· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA

· JAMF Certifications

· Some experience with programming & scripting languages (PowerShell, Python)

· Knowledge with public cloud platforms like Azure

· Experience in ITSM ticketing tool – Service Now

Job Description

CCTV Direct is a Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of security and surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

Salary:

Data. Discovery. Better Health.

ICES is a world-leadinghealth research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure better health for all.

Ready to discover more with us? Join our outstanding, collaborative team where your skills, knowledge and curiosity are valued and can change the future of health care.

At ICES, we recognize what matters most to our employees. Some of the great benefits of working at ICES include:

• Flexible remote work arrangements anywhere in Ontario
• Competitive Compensation
• Comprehensive Benefits Program
• HOOPP Pension Plan (Defined Pension)
• Employee Assistance Program and Dialogue Well Being Program
• Generous vacation, float and caregiver days for all employees
• Education Fund and Dedicated Education Days
• Holiday Closure
• Perkopolis Employee Discount Program

Introduction:

ICES is currently seeking a highly motivated Technical Support Analyst to join our IT Department. Reporting to the Manager, IT Service Desk; the Technical Support Analyst will be responsible for providing end-user technical support and fulfilling service requests.

Responsibilities of the position include, but may not be limited to:

1. Provide first level support via Email, Phone, Teams Chat, or onsite;
2. Record, track and document incidents and requests in BMC TrackIT ticketing system, including actions taken and resolutions;
3. Provide orientation and training to new staff on IT procedures, laptop management and best practices;
4. Perform hands on troubleshooting on Dell devices and MFPs, software installations and updates to devices;
5. Identify trends and escalate problems and major incidents to appropriate groups;
6. Collaborate with stakeholders and invite feedback for customer service improvement;
7. Create, review and update Service Desk knowledgebase to support service delivery;
8. Participate in developing the Support Service Delivery strategy and implementing best practice initiatives and process improvement;
9. Manage user accounts, passwords and permissions, setup email accounts and network shared folders;
10. Assist with IT Asset Management process and maintain hardware inventory;
11. Enhance knowledge of emerging technologies by reading professional publications, and participating in educational and training opportunities;
12. Flexible in availability with regards to working hours and days scheduled required;
13. Develop procedures, support documentations, and user manuals;
14. Other duties as may be assigned within the scope of this position.

Knowledge, skills, and abilities required:

• University Degree in Information Technology Program and equivalent IT industry certificates such as ITIL v4;
• 2+ years of technical support experience in Windows/Mac OS;
• Proficiency in hardware configuration, upgrade, troubleshooting, and repair (desktops, laptops, and peripherals);
• Worked with IT Service Management tools including BMC TrackIT, or ServiceNow ITOM modules;
• Hands on experience in Active Directory user and group management;
• Experience in managing Windows 11 tasks and Apple Operating Systems;
• Troubleshooting techniques around MS Office applications and Office 365;
• Understanding of Network configuration including TCP/IP networks;
• Familiar with ITIL Framework and understanding of its practices;
• Aptitude for learning software quickly with minimal instruction;
• Ability to work well in a team environment;
• Strong communication and customer service skills.

This is a full-time opportunity at ICES Central. Successful candidate must reside within Ontario while working remotely and able to come into the office once to twice per week. There may be instances where additional in-person meetings are requested; however, ICES continues to support flexible remote work arrangements anywhere in Ontario.

Security clearance may be required.

Interested candidates should submit their resume and cover letter detailing how their knowledge, skills and abilities match the scope of this position.

ICES is committed to ensuring equity in employment. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives. ICES strongly encourages applications from candidates from equity-deserving communities including but not limited to First Nations, Mtis, Inuit, Black and racialized, 2SLGBTQIA+, and persons with visible and non-visible disabilities.

ICES is committed to providing accessible employment practices, in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Applicants are asked to make accommodation requests to ICES and we will make every effort to ensure that accommodation requests are met throughout the recruitment process.

We thank all applicants for their interest in working at ICES. Due to the volume of applications received, only applicants being considered for the position will be contacted for further discussions.

Job Description

Who we are…

Modern Campus empowers 2,000+ higher education institutions to thrive when transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt, and administrative complexity.
The Modern Campus learner-to-earner lifecycle platform power solutions for web content management, conversational text messaging, catalog and curriculum management, career pathways, student engagement and development, and non-traditional student management. The result: innovative institutions engage their modern learners for life, while providing modern administrators with the tool needed to streamline workflows and drive high efficiency.
Learn how Modern Campus is leading the modern learner-to-earner movement at moderncampus.com and follow us on LinkedIn.

What’s the role?

The Technical Support Specialist provides technical support to customers for Modern Campus’ web content management system CMS, CMS, support ticket triage, and first level support for CMS and related modules.

• Maintains technical expertise and knowledge of products and services offered by the company, including CMS and all available modules ‒ proficient in functionality, features, and limitations.
• Provides customer service support via all channels in a timely and courteous manner. Channels include but are not limited to phone, email, and live chat.
• Manages time effectively to prioritize and provide prompt responses to customer inquiries while remaining within established support boundaries.
• Demonstrates a sense of ownership, urgency, and focuses primarily on the customer
• Thoroughly documents all relevant information for each case in Zendesk.
• Asks appropriate questions and reviews case history to fully understand what the customer is reporting.
• Applies critical thinking and sound judgment in resolving issues.
• Consults relevant documentation to research information and solutions, including Zendesk, JIRA, LMS, Support Center, and internal support documentation.
• Uses XSL, HTML, CSS, JavaScript, and other web programming languages to accomplish tasks.
• Uses effective writing, verbal, and presentation skills in composing written materials, responding to emails, and regular interaction to solve work related problems and concerns.
• Follows established escalation procedures and guidelines as appropriate, working with Modern Campus Support personnel and following directives from those in supervisor positions.

• Bachelor’s Degree in or College Diploma in Computer Science, Information Technology or a similar field
• Minimum +1 year experience working for technology related or higher education organizations or equivalent
• Exposure to web site development "hand coding"
• Exposure with HTML, XHTML, CSS, and JavaScript
• Working knowledge of PHP or ASP, or other scripting languages a plus
• Proficient with Windows and comfortable with Macintosh
• Excellent written and verbal communication skills
• Service and teamwork orientation
• Ability to think logically and communicate clearly

• The base salary range* for this full-time position is between $40,000 - $52,000
• Remote first workplace!
• Rewards and recognition programs
• Learning and development opportunities
• You will make a difference every day for universities trying to grow and students trying to learn.

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Job Description

CCTV Direct is a 20-year Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.