133 IT Specialists jobs in Toronto

Job Description

CCTV Direct is a Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of security and surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

Salary:

WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?

You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community.

How do we ensure that smile?

• We are fun people.
• We are people who take pride in being themselves and are confident in the help we bring to those around us.
• We get genuine joy from making others around us feel heard, helped, and happy.

If you know what we are talking about, then you are in the right place in your job search journey.

It's a great time to join our team and grow with us.

Idealogical has been in business since 1995. We have continuously worked towards giving our employees and clients access to all the tools and benefits of working with a larger firm while maintaining the empathy and nimbleness of a small business. We take pride in what we do, have a few laughs, stay relatively casual, and deliver best-in-class service.

We are looking for a kickass Technical Support Specialist to join our team.

Our company culture is everything to us, so please look atour core valuesand see if they speak to you before applying for this position.

Your code word for success is smile.

Who are we looking for, you ask?

We are looking for someone to join our Technical Service team who can have fun while working independently within a team in a fast-paced, ever-so-challenging work environment. YOUR creativity, energy and attention-to-detail attitude is what we need to augment our growing team of A-list talent.

WHAT WILL YOU BE DOING

In this role, you will be working under the direct supervision of the Technical Leadership in the service delivery team and will be responsible for the following:

• Provide our clients with intermediate technical support and escalate as required while following Service Level Agreement (SLA) guidelines.
• Follow a ticket journey from beginning to end using our PSA tool.
• Make our clients feel heard, helped, and happy at every interaction.
• Watch the consoles for new alerts and take action when required.
• Liaise with vendors to oversee installation, resolve adaptation issues, and support new technologies.
• Account for resources invested in the client and Idealogical related tasks.
• On-call duties as defined in the Idealogical after-hours policy.

WHAT YOU BRING TO THE TABLE

Must-Have Skills & Qualifications

College diploma or University degree and 3 years of equivalent work experience.

Microsoft Certified Professional MS-100, MS-101 or MD-100 or MD-101.

Expert knowledge of computer hardware, including IBM, Lenovo, and Fortinet Firewalls.

Application support experience with ConnectWise Automate & Manage.

VMware Certification.

CompTIA Security+.

Valid Driver's license and reliable method of transportation.

Legally able to work in Canada.

Preferred Skills & Qualifications

• Experience with Apple, Backup and BDR solutions, and Web-Based Email Security platforms.
  
• Experience with desktop and server operating systems, including all Microsoft solutions on-premise and cloud-based.
• A desire to mentor, guide and motivate other technical staff to help them succeed.
  

Key To Succeed in This Role

• Strong understanding of the organization's goals and objectives.
• Empathy, compassion, sense of humour.
• Exceptional written and oral communication skills.
• Outstanding interpersonal skills, with a focus on listening and questioning skills.
• Strong documentation skills.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Ability to take on challenges that require critical thinking and decision-making skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Stay up-to-date with educational goals to further professional development.
• Dont take yourself too seriously.

WHAT CAN YOU EXPECT OF US

By joining Idealogical, you will work with some of the industry's brightest and most experienced people in an environment where you are challenged to be the best in everything you do. Idealogical is where you can grow and develop your career in a meaningful way.

We have folks that have been with us for 5 years, 10 years, 15 years and 28 years. Our team members rarely leave us.

Our team is everything to us and we take care of our people like we expect you to care for our clients. We foster sustainable growth, good health and overall well-being and strive hard to make you feel heard, helped, and happy.

How we make you feel heard?

• Anonymous feedback system led by the president to make continuous changes and improvements to solidify our already strong company culture.
• Recognition for being a team player reflected in weekly monetary wins in the form of peer praises.
• Recognition for being an exceptional employee with opportunities to win 6 different awards at our annual holiday get together.

How we make you feel helped?

• 6 paid training and education days per year to help you fill your knowledge gap.
  
• We invest heavily in helping our people acquire skills dictated by the IT industry and pay for your professional certifications.
• Distinct regular events infused with competitive team games, good food and great conversations.
• In-house Chiropractor services provided by our trusted health practitioner, who uses cutting-edge tools and techniques to maximize your health.
• In-house Massage facility where you can take a break during the day and relax.
• An organization-wide group of people who looks out for you and goes above and beyond to help each other succeed.

How we make you feel happy?

• Competitive base salary.
• Competitive performance-based bonus plan.
• 3-week vacation to start.
• 6 personal days for those uninvited sicknesses, personal commitments (for example, unscheduled school closures), or just 'I don't feel like working today' days.
• Comprehensive health and dental benefits.
• State-of-the-art office space carefully designed to help you transition from the fatigue caused by work-from-home settings.

If you have made it this far on the page, it tells us you are interested in working with us, and we would love to hear from you!

Job Description

Who We Are

At Certn, we’re revolutionizing background screening with The World’s Easiest Background Check — fast, global, and powered by tech. We’re not about outdated processes and red tape. We’re about innovation, speed, and impact. If you’re looking for a place where ownership, collaboration, and creativity thrive, this is it.

The Technical Support Specialist plays a key role in delivering a seamless support experience by providing tier 2 troubleshooting and issue resolution for clients and applicants. This role focuses on diagnosing technical challenges, improving support processes, and enhancing the efficiency of Certn’s support operations. The Specialist also helps maintain and optimize support systems and workflows to ensure scalability and continuous improvement. Success in this role is measured by faster resolution times, higher user satisfaction, and more effective support tools and processes.

This is a 12-month fixed-term contract with the possibility of extension or conversion to a permanent role at Certn. The position is set to begin on October 27, 2025, with a regular work schedule of Monday to Friday, 7:50 a.m. to 4:20 p.m. EST.

Technical Support

• Resolve complex product or service issues escalated from client-facing teams.

• Stay current on product updates, training, and technical knowledge.

• Investigate issues using internal tools to identify root causes.

• Ensure accurate internal tagging and documentation to highlight support trends for the product team.

• Communicate and escalate emerging issues to Engineering (SRE) and Product teams via approved channels.

• Provide feedback to Support Specialists and Team Leads on tickets that could have been handled at Tier 1 but escalated to Tier 2.

• Monitor Slack channels to ensure no technical support question goes unanswered.

• Where relevant, promote new products and offerings to better meet client needs.

• Contribute to team customer satisfaction metrics, maintaining SLA-aligned feedback levels.
  

Support

• Handle frontline support via live chat, callbacks, and email to cover scheduling gaps or unexpected volume spikes.

• Serve as a mentor, trainer, or technical coach to support team members as needed.
  Participate in strategic projects and initiatives within the Support team.
  

Operational Excellence, Collaboration & Continuous Improvement

• Act as a point of contact and become the expert on troubleshooting support tools in the absence of the Technical Team Lead.

• Identify opportunities for process and product improvements and provide actionable recommendations to leadership.

• Document technical support processes and troubleshooting guides for client-facing teams in Guru.

• Support improvements to Certn Help public documentation in collaboration with Knowledge Management stakeholders.

• Assist in coordinating tooling changes (Zendesk, Assembled, ADA, Guru) and promptly report critical operational issues.

• Provide leadership and guidance to the Support team, ensuring operational efficiency and effective issue resolution.

• Exceptional written and verbal business English, able to communicate clearly with both technical and non-technical audiences.

• Minimum of 2 years of experience in technical support, customer service, or fast-paced SaaS/technology-driven environments.

• Hands-on experience with CRMs, ticketing tools (e.g., Zendesk, Jira, Atlassian products), and other common SaaS support platforms.

• Strong technical troubleshooting skills, with the ability to diagnose, analyze, and resolve complex issues efficiently.

• Proven problem-solving ability, including working with incomplete information to identify root causes and recommend solutions.

• Excellent time management skills, able to prioritize tasks and manage multiple cases while meeting service level agreements (SLAs).

• Collaborative mindset, experienced in working with cross-functional teams including product, engineering, and operations.

• Detail-oriented, with a track record of accurate documentation of troubleshooting steps, resolutions, and trends.

• Adaptable and quick to learn new tools, technologies, and processes in dynamic or complex environments.

• Passionate about delivering exceptional customer experiences and contributing to process improvements that enhance team efficiency.

• Experience handling customer inquiries via multiple channels, including phone, email, and live chat.
  Ability to escalate and track critical issues effectively, ensuring timely resolution and customer satisfaction.

• Proactive and hands-on, with a strong work ethic and willingness to “roll up sleeves” to get the job done.

• Vacation Mode On: 10 days of vacation & additional wellness time off.

• Flex Life: Remote-friendly setup and work-from-home stipend.

• Health and Benefits: Health & Dental benefits with a HCA.

• Growth Fuel: A professional development budget to level up your skills, attend industry conferences, pursue certifications, or take advanced courses.

• Ownership & Impact: You’ll do work that matters - driving real impact and helping define the direction of our Support Team.

If you’re excited by the chance to drive bold innovation, smash silos, and deliver world-class products, we want to hear from you. Let’s build something epic together

Certn is a growing global technology company that is looking to reinvent the way organisations build Trust in People with technology and AI-backed background checks. Having recently been named one of Canada’s Companies-to-Watch in Deloitte’s Technology Fast 50™ Awards, we are becoming one of the fastest-growing start-ups.

Just so you know… The selected candidate will be required to complete a background check. This means you will get to see first hand what we do (and trust us, we do it REALLY well)!

Certn takes pride in being an advocate for equal opportunities in the workplace. Our commitment is reflected in how we’re creating a workplace that’s respectful, inclusive, and free from barriers—a place where each member of our team can achieve their full potential. We firmly believe that the strength of our company is rooted in diversity, and we encourage every individual to bring their authentic selves to work. We extend a warm welcome to all qualified candidates and hope that you'll consider Certn as your preferred employer, where you can thrive and contribute to our collective success.

If you have a disability that requires accommodation during any stage of our recruitment process, please let us know how we can best assist you.

Compensation Range: CA$46.3K - CA$57.9K

Job Description

• Infrastructure Management
  • Ensure the availability, scalability, and redundancy of all physical and virtual infrastructure across multiple environments.

• • Plan, purchase, configure, and maintain infrastructure components including servers, storage, and virtualization platforms (VMware, Hyper-V).

• • Manage cloud and hybrid infrastructure (Azure, AWS, Google Cloud) including migration, optimization, and cost control.

• Systems Operations
  • Oversee configuration, provisioning, and maintenance of Microsoft Windows and Unix/Linux systems both on-premises and in the cloud.

• • Implement and maintain best-in-class security controls, patching processes, and compliance practices.

• • Lead automation efforts to improve efficiency, using scripting and orchestration tools (e.g., PowerShell, Bash, Ansible).

• Networking & Telephony
  • Manage and monitor the performance and capacity of all network infrastructure, including LAN, WAN, firewalls, and VPN.

• • Oversee corporate telephony systems (e.g., Zoom Phone, MS Teams, VoIP platforms), ensuring high availability and integration.

• • Address network bottlenecks and lead initiatives to modernize and secure connectivity across all sites.

• Operational Excellence
  • Maintain and improve monitoring systems and procedures to proactively detect and respond to issues.

• • Ensure all applicable system licenses, support contracts, and renewals are properly tracked and managed.

• • Develop and maintain SOPs for all core infrastructure components and ensure compliance with internal SLAs and external commitments.

• Support and Escalation
  • Provide support for high-priority or escalated issues, including coordination with vendors and internal stakeholders.

• • Participate in an on-call rotation and provide after-hours support when necessary.

• • Engage with clients and stakeholders to ensure engineering support aligns with business needs.

• Pre-Sales & RFP Participation
  • Collaborate with the pre-sales and business development teams to support technical solutioning and infrastructure design for new opportunities.

• • Participate in the review and development of responses to RFPs, ensuring proposed solutions are technically sound, scalable, and align with company capabilities.

• • Contribute diagrams, solution narratives, and infrastructure strategies to proposals and presentations.

• Team Leadership & Oversight
  • Lead and mentor a multidisciplinary team covering Windows, Unix/Linux, networking, telephony, and virtual hosting platforms.

• • Provide technical guidance, set team priorities, and ensure timely delivery of infrastructure initiatives and SLAs.

• • Promote cross-training and knowledge sharing within the team to build a resilient and agile engineering function.

• • Collaborate with other department heads to support strategic IT initiatives and continuous improvement efforts.

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Job Description

CCTV Direct is a 20-year Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Position: Network Operations Centre (NOC) Analyst (L2 Technical Support)

Location: Remote (GTA preferred; occasional Brampton office visits for team building — not mandatory)

Contract Length: 12 months

Shift rotation : 4 Days On (same shift), 4 days off. Days/noons/nights.

Shift rotations : 8am-6pm (Morning) > 12pm-10pm (Afternoon) >10pm-8am (Evening) > Start Again.

Pay Rate: $37/hour T4

About the Role:

We’re looking for a L1/L2 Technical Support Analyst to join our 24×7 operations team. You’ll monitor infrastructure, handle incident triage, and provide L1/L2 technical support, working across virtualization, networking, and server administration. No need to be a deep technical expert — you’ll have a specialized team for escalations. This role offers a unique rotating shift schedule, allowing extended breaks between shifts.

Must-Have Qualifications:

• 2+ years in a data centre or managed IT services environment

• Experience with virtualization (some VMware preferred

• Basic server administration skills

• Strong communication skills and ability to adhere to SLAs

• Experienced in networking fundamentals: How ARP works, basic routing, NAT, etc. Networking and switching concepts covered in the CCNA course.

Nice-to-Have Qualifications:

• French language skills (not a must have)

• Experience working in a 24/7 environment

Position: Network Operations Centre (NOC) Analyst (L2 Technical Support)

Location: Remote (GTA preferred; occasional Brampton office visits for team building — not mandatory)

Contract Length: 12 months

Shift rotation : 4 Days On (same shift), 4 days off. Days/noons/nights.

Shift rotations : 8am-6pm (Morning) > 12pm-10pm (Afternoon) >10pm-8am (Evening) > Start Again.

Pay Rate: $37/hour T4

About the Role:

We’re looking for a L1/L2 Technical Support Analyst to join our 24×7 operations team. You’ll monitor infrastructure, handle incident triage, and provide L1/L2 technical support, working across virtualization, networking, and server administration. No need to be a deep technical expert — you’ll have a specialized team for escalations. This role offers a unique rotating shift schedule, allowing extended breaks between shifts.

Must-Have Qualifications:

• 2+ years in a data centre or managed IT services environment

• Experience with virtualization (some VMware preferred

• Basic server administration skills

• Strong communication skills and ability to adhere to SLAs

• Experienced in networking fundamentals: How ARP works, basic routing, NAT, etc. Networking and switching concepts covered in the CCNA course.

Nice-to-Have Qualifications:

• French language skills (not a must have)

• Experience working in a 24/7 environment

Position: Network Operations Centre (NOC) Analyst (L2 Technical Support)

Location: Remote (GTA preferred; occasional Brampton office visits for team building — not mandatory)

Contract Length: 12 months

Shift rotation : 4 Days On (same shift), 4 days off. Days/noons/nights.

Shift rotations : 8am-6pm (Morning) > 12pm-10pm (Afternoon) >10pm-8am (Evening) > Start Again.

Pay Rate: $37/hour T4

About the Role:

We’re looking for a L1/L2 Technical Support Analyst to join our 24×7 operations team. You’ll monitor infrastructure, handle incident triage, and provide L1/L2 technical support, working across virtualization, networking, and server administration. No need to be a deep technical expert — you’ll have a specialized team for escalations. This role offers a unique rotating shift schedule, allowing extended breaks between shifts.

Must-Have Qualifications:

• 2+ years in a data centre or managed IT services environment

• Experience with virtualization (some VMware preferred

• Basic server administration skills

• Strong communication skills and ability to adhere to SLAs

• Experienced in networking fundamentals: How ARP works, basic routing, NAT, etc. Networking and switching concepts covered in the CCNA course.

Nice-to-Have Qualifications:

• French language skills (not a must have)

• Experience working in a 24/7 environment

Position: Network Operations Centre (NOC) Analyst (L2 Technical Support)

Location: Remote (GTA preferred; occasional Brampton office visits for team building — not mandatory)

Contract Length: 12 months

Shift rotation : 4 Days On (same shift), 4 days off. Days/noons/nights.

Shift rotations : 8am-6pm (Morning) > 12pm-10pm (Afternoon) >10pm-8am (Evening) > Start Again.

Pay Rate: $37/hour T4

About the Role:

We’re looking for a L1/L2 Technical Support Analyst to join our 24×7 operations team. You’ll monitor infrastructure, handle incident triage, and provide L1/L2 technical support, working across virtualization, networking, and server administration. No need to be a deep technical expert — you’ll have a specialized team for escalations. This role offers a unique rotating shift schedule, allowing extended breaks between shifts.

Must-Have Qualifications:

• 2+ years in a data centre or managed IT services environment

• Experience with virtualization (some VMware preferred

• Basic server administration skills

• Strong communication skills and ability to adhere to SLAs

• Experienced in networking fundamentals: How ARP works, basic routing, NAT, etc. Networking and switching concepts covered in the CCNA course.

Nice-to-Have Qualifications:

• French language skills (not a must have)

• Experience working in a 24/7 environment