27 IT Support Specialists jobs in Halifax

Job Description

Job Description

Dispatch Support

STC is currently seeking a reliable and detail-oriented Dispatch Support team member to assist in the coordination of daily transportation operations in our Halifax office. Reporting to the Operations Supervisor, this role plays an important part in ensuring the smooth flow of communication, trip planning, and operational support. A key focus of this position will be managing quotes and bookings for field trips.

This is a unionized position governed by the terms and conditions outlined in the applicable collective agreement.

Key Responsibilities:

• Quoting & Trip Booking:
• Receive, prepare, and send quotes for field/charter trips based on current pricing structures.
• Schedule and confirm trips in coordination with school boards, clients, and internal teams.
• Track and update trip records in booking systems and dispatch logs.
• Dispatch & Operational Support:
• Assist the Dispatch team with daily route coordination, route coverage, and driver communication.
• Provide radio dispatch support during busy periods or in the absence of the Dispatchers.
• Maintain up-to-date route and driver assignment records.
• Follow up on trip performance issues or customer concerns and escalate when needed.
• Administrative Duties:
• Maintain accurate and organized trip documentation.
• Support data entry, scheduling, and reporting as requested.
• Assist with internal communications related to routes, charters, and operational notices.

Qualifications:

• Prior experience in dispatch, logistics, transportation, or a related administrative role preferred.
• Strong organizational and time-management skills.
• Comfortable working in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office Suite (especially Outlook and Excel).
• Strong communication skills, both written and verbal.
• Ability to adapt to changing priorities and work collaboratively within a unionized team environment.
• Knowledge of BusPlanner software is considered a strong asset.
• Knowledge of local school districts and geography is also an asset.

What We Offer:

• A supportive team environment
• Competitive union wages and benefits as per the collective agreement
• Opportunities to learn and grow within the company
• The chance to contribute to safe and reliable student transportation in your community

Job Description

Job Description

Dispatch Support

STC is currently seeking a reliable and detail-oriented Dispatch Support team member to assist in the coordination of daily transportation operations in our Halifax office. Reporting to the Operations Supervisor, this role plays an important part in ensuring the smooth flow of communication, trip planning, and operational support. A key focus of this position will be managing quotes and bookings for field trips.

This is a unionized position governed by the terms and conditions outlined in the applicable collective agreement.

Key Responsibilities:

• Quoting & Trip Booking:
• Receive, prepare, and send quotes for field/charter trips based on current pricing structures.
• Schedule and confirm trips in coordination with school boards, clients, and internal teams.
• Track and update trip records in booking systems and dispatch logs.
• Dispatch & Operational Support:
• Assist the Dispatch team with daily route coordination, route coverage, and driver communication.
• Provide radio dispatch support during busy periods or in the absence of the Dispatchers.
• Maintain up-to-date route and driver assignment records.
• Follow up on trip performance issues or customer concerns and escalate when needed.
• Administrative Duties:
• Maintain accurate and organized trip documentation.
• Support data entry, scheduling, and reporting as requested.
• Assist with internal communications related to routes, charters, and operational notices.

Qualifications:

• Prior experience in dispatch, logistics, transportation, or a related administrative role preferred.
• Strong organizational and time-management skills.
• Comfortable working in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office Suite (especially Outlook and Excel).
• Strong communication skills, both written and verbal.
• Ability to adapt to changing priorities and work collaboratively within a unionized team environment.
• Knowledge of BusPlanner software is considered a strong asset.
• Knowledge of local school districts and geography is also an asset.

What We Offer:

• A supportive team environment
• Competitive union wages and benefits as per the collective agreement
• Opportunities to learn and grow within the company
• The chance to contribute to safe and reliable student transportation in your community

The Sales Support Manager plays a critical role in enabling the sales and retention teams to achieve their objectives by providing strategic and operational support, and fostering a culture of continuous learning, professional growth and risk awareness. This role is accountable for the leadership of a team of specialists and analysts, whose mandates include the training and licensing of sales and retention licensed insurance advisors (LIA) nationally, the smooth handling of workforce management operations, compliance auditing of sales and retention interactions and the relationship management of an offshore team of analysts. This leader will also support the optimization of processes to help drive operational excellence and business growth. Success in this role will depend on effective collaboration with our stakeholders.
**Position Responsibilities:**
Sales & Retention Training (25%)
+ Develop and implement training programs aligned with company goals.
+ Identify skill gaps and evaluate training effectiveness.
+ Support business projects like process improvement and tech adoption.
Workforce Management (25%)
+ Align and translate objectives into actionable strategies.
+ Ensure calls meet service standards and manage scheduling.
+ Advise on best practices and process improvements.
Compliance & Licensing (30%)
+ Lead quality assurance and ensure regulatory compliance.
+ Maintain industry standards and manage licensing.
Offshore Management (10%)
+ Build strong offshore-onshore relationships and track performance.
+ Implement quality control and address skill gaps.
People Leadership (10%)
+ Provide guidance, coaching, and communicate strategy.
+ Foster a positive culture and develop team talent.
**Required Qualifications:**
+ Minimum of 8 years' progressive experience in the financial industry, primarily with business analysis or sales support
+ In-depth understanding of business processes, change management principles, and technology solutions, with a track record of driving successful business enablement projects and initiatives
+ Strong leadership and communication skills, with the ability to influence and collaborate with cross-functional teams, business stakeholders, and executive leadership to drive change and achieve business objectives
+ Experience in leading and mentoring project teams, providing strategic guidance, and fostering a culture of continuous improvement and innovation
+ A passion for driving business transformation, operational excellence, and technology enablement, with a customer-centric and results-driven mindset
**Preferred Qualifications:**
+ Innovative thought leadership: doubt convention with ability to drive organizational change
+ Strong business acumen and able to shift comfortably from strategy to execution to drive results
+ Exceptional interpersonal skills with a focus on being a leader and team player
+ Strong organizational agility, being able to manage up and elevate the important role of Protection Solutions in the organization through vision
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Gi?i thi?u v? Manulife và John Hancock**
T?p doàn Manulife Financial là nhà cung c?p d?ch v? tài chính qu?c t? hàng d?u giúp m?i ngu?i quy?t d?nh d? dàng hon và có cu?c s?ng v?n toàn hon. Ð? tìm hi?u thêm v? chúng tôi, hãy truy c?p .
**Manulife là Nhà s? d?ng lao d?ng không phân bi?t d?i x?**
T?i Manulife/John Hancock, chúng tôi luôn dón nh?n s? da d?ng. Chúng ta c? g?ng thu hút, phát tri?n và duy trì l?c lu?ng lao d?ng da d?ng tuong t? nhu nh?ng khách hàng mà chúng ta ph?c v?, d?ng th?i thúc d?y m?t môi tru?ng làm vi?c hòa nh?p, d? cao th? m?nh c?a t?ng n?n van hóa và cá nhân. Chúng ta cam k?t tuy?n d?ng, duy trì, thang ti?n và tr? luong m?t cách công b?ng. Ð?ng th?i, chúng ta qu?n lý t?t c? các ho?t d?ng và chuong trình c?a mình mà không phân bi?t d?i x? d?a trên ch?ng t?c, dòng h?, xu?t thân, màu da, ngu?n g?c dân t?c, quy?n công dân, tôn giáo ho?c tín ngu?ng tôn giáo, d?c tin, gi?i tính (bao g?m ph? n? mang thai và các tình tr?ng liên quan d?n mang thai), xu hu?ng tính d?c, d?c di?m di truy?n, tình tr?ng c?u chi?n binh, b?n d?ng gi?i, bi?u hi?n gi?i, tu?i tác, tình tr?ng hôn nhân, tình tr?ng gia dình, khuy?t t?t ho?c b?t k? can c? nào khác du?c pháp lu?t hi?n hành b?o v.
Uu tiên c?a chúng ta là lo?i b? các rào c?n d? dem l?i co h?i ti?p c?n vi?c làm bình d?ng. Ð?i di?n B? ph?n Nhân s? s? làm vi?c v?i nh?ng ?ng viên có yêu c?u di?u ch?nh h?p lý trong quá trình ?ng tuy?n. T?t c? thông tin du?c chia s? trong quá trình yêu c?u di?u ch?nh s? du?c luu tr? và s? d?ng tuân theo pháp lu?t hi?n hành và chính sách c?a Manulife/John Hancock. Ð? yêu c?u di?u ch?nh h?p lý trong quá trình ?ng tuy?n, hãy liên h? v?i .
**Referenced Salary Location**
Halifax, Nova Scotia
**Working Arrangement**
K?t h?p
**Salary range is expected to be between**
$76,950.00 CAD - $138,510.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

The Sales Support Manager plays a critical role in enabling the sales and retention teams to achieve their objectives by providing strategic and operational support, and fostering a culture of continuous learning, professional growth and risk awareness. This role is accountable for the leadership of a team of specialists and analysts, whose mandates include the training and licensing of sales and retention licensed insurance advisors (LIA) nationally, the smooth handling of workforce management operations, compliance auditing of sales and retention interactions and the relationship management of an offshore team of analysts. This leader will also support the optimization of processes to help drive operational excellence and business growth. Success in this role will depend on effective collaboration with our stakeholders.
**Position Responsibilities:**
Sales & Retention Training (25%)
+ Develop and implement training programs aligned with company goals.
+ Identify skill gaps and evaluate training effectiveness.
+ Support business projects like process improvement and tech adoption.
Workforce Management (25%)
+ Align and translate objectives into actionable strategies.
+ Ensure calls meet service standards and manage scheduling.
+ Advise on best practices and process improvements.
Compliance & Licensing (30%)
+ Lead quality assurance and ensure regulatory compliance.
+ Maintain industry standards and manage licensing.
Offshore Management (10%)
+ Build strong offshore-onshore relationships and track performance.
+ Implement quality control and address skill gaps.
People Leadership (10%)
+ Provide guidance, coaching, and communicate strategy.
+ Foster a positive culture and develop team talent.
**Required Qualifications:**
+ Minimum of 8 years' progressive experience in the financial industry, primarily with business analysis or sales support
+ In-depth understanding of business processes, change management principles, and technology solutions, with a track record of driving successful business enablement projects and initiatives
+ Strong leadership and communication skills, with the ability to influence and collaborate with cross-functional teams, business stakeholders, and executive leadership to drive change and achieve business objectives
+ Experience in leading and mentoring project teams, providing strategic guidance, and fostering a culture of continuous improvement and innovation
+ A passion for driving business transformation, operational excellence, and technology enablement, with a customer-centric and results-driven mindset
**Preferred Qualifications:**
+ Innovative thought leadership: doubt convention with ability to drive organizational change
+ Strong business acumen and able to shift comfortably from strategy to execution to drive results
+ Exceptional interpersonal skills with a focus on being a leader and team player
+ Strong organizational agility, being able to manage up and elevate the important role of Protection Solutions in the organization through vision
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Halifax, Nova Scotia
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$76,950.00 CAD - $138,510.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

Job Description

Job Description

Make a Real Difference, Every Day! Be a Home Care Angel with Earth Angels in Halifax!

Are you a kind-hearted and reliable person looking for a truly fulfilling role? At Earth Angels Home Care, we've been helping seniors and others in Nova Scotia thrive in the comfort of their own homes for over 20 years, and it's a mission we're incredibly passionate about.

We're currently seeking dedicated caregivers in the Halifax area to join our team. If you're ready to build meaningful connections, offer a helping hand, and truly brighten someone's day, we'd love to hear from you. We believe in providing skilled, compassionate, and ethical care , and it's our wonderful Angels who make that possible.

As an Earth Angel, you'll be there for our clients by:

• Providing essential support with daily living, like personal care, meal prep, and medication monitoring .
• Offering a much-needed break for families through respite care and specialized dementia care .
• Lending a hand with errands and light housekeeping to keep homes safe and comfortable.
• Most importantly, being a trusted companion who ensures our clients feel cared for, valued, and never alone.

Why You'll Love Being Part of the Earth Angels Family:

We understand that you're looking for more than just a job you're looking for a place where you're appreciated and supported. That's why we offer:

• Truly flexible scheduling: Whether you prefer mornings, days, evenings, weekends, or overnights, we'll work with you to find a schedule that fits your life.
• Competitive wages: You'll earn $16-$19 per hour , based on your experience and qualifications.
• Paid training programs: We'll invest in you, providing paid training to boost your skills and confidence.
• A supportive and supervised work environment: You'll be part of a team where you're genuinely valued and never alone in your important work.
• A comprehensive benefits package including dental, vision, and employee assistance programs to support your well-being.

We're Looking for Someone Who:

• Has a valid driver's license and reliable, insured transportation is a strong asset , but not strictly required if you have access to reliable and accessible Halifax Transit routes that enable you to reach clients consistently and on time.
• Holds current CPR and/or First Aid Certification .
• Can pass a clear criminal background check for the safety and trust of everyone.
• Lives conveniently in or very close to Halifax, NS , as you'll be working directly with clients in the city.

Ready to open your heart and become an integral part of our compassionate team? Apply today and become an Earth Angel!

Job Description

Job Description

Immediately hiring Full Time Customer Support Specialists at TigerTel!

What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the position for you! Every interaction is an opportunity to help a customer feel valued, respected, and taken care of. We're looking for people who are detail oriented, motivated, and compassionate to fill these important positions.

Customer service experience is a plus but not required.

This is an in-office position.

Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call centre tools to help properly prioritize customer needs. We are an inbound call centre only. We do not perform any outbound telemarketing or hard sales calls.

To be successful in this role, you must have:

• A welcoming voice with an upbeat tone
• Strong command of the English language with good spelling and grammar
• Computer skills in a Windows based environment
• Good attendance
• The ability to type 35 words per minute or more

Compensation: $18.50 per hour

Shifts Offered:

• Full Time (40 hour work week)
  
  • Friday-Tuesday, 11pm AST - 8:00am AST
  • Saturday-Wednesday, 2:00 pm AST - 11:00 pm AST
  • Thursday-Monday, 9:00 am AST - 6:00pm AST
• Must be available to work weekends

Training is for four weeks, Monday-Friday, 9:00 am AST- 6:00 pm AST

Our Benefits for Full Time Employees Include:

• RRSP with company matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacations (up to 4 weeks per year over time)

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

TigerTel is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity - Apply Today!

Job Posted by ApplicantPro

Job Title:
Customer Service / Technical Support Representative, Onsite (NA) - Canada
Job Description
Title: Customer Service / Technical Support Representative (On-Site)
Location: Halifax/Dartmouth, Nova Scotia, Canada
***Candidates must by located within 35km of the Halifax site***
**JOB DESCRIPTION**
The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
**A NEW CAREER POWERED BY YOU**
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces ( ," " **Best Company Culture** ," and " **Best Companies for Career Growth** " awards every year? Then a Customer Service / Technical Support Representative position at Concentrix is just the right place for you!
As a Customer Service / Technical Support Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**WHAT YOU WILL DO IN THIS ROLE**
As a Customer Service / Technical Support Representative, you'll:
+ You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
+ Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
+ Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
+ Prepare complete and accurate work including appropriately notating of accounts as required.
+ Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
+ Deliver expert customer experiences.with a smile.
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:
+ 1 year of customer service experience or equivalent, with a High School diploma or GED.
+ Effective communication skills in English, both written and verbally.
+ Familiarity with iOS and/or macOS, or comparable technology, is preferred.
+ The natural instinct to multitask, be flexible, and the ability to adapt to changes.
+ The ability to learn including strong problem-solving skills.
+ Patience in working with customers is second nature for you.
+ The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
+ Proficiency in fast-paced multi-tasking
+ Eagerness to learn new technologies
**WHAT'S IN IT FOR YOU**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
+ The base salary for this position is $19/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
+ DailyPay enrollment option to access pay "early," when you want it
+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
+ Health and wellness programs with trained partners to help promote a healthy you
+ Mentorship programs that support your rewarding career journey
+ A modern, state-of-the-art office setting with advanced technologies and a great team
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
+ Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Location:
CAN Dartmouth - Eileen Stubbs Ave
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents ( is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

Our PlanRight Support team assists members who have Group Retirement plans with transactions and questions on their investments, such as, fund direction and fund changes, investment management fees, rates of return and the impact of fund rationalizations. The teams operating hours are between 9:00 am to 5:00 pm, Monday to Friday, 37.5 hours per week.
**Position Responsibilities:**
+ Handle inbound, outbound and email databases to provide education to members seeking some form of guidance or desire for advice
+ Gather and accurately record all customer information required to meet compliance and privacy needs within CRM tool
+ Providing customer experience accurately and professionally
+ Ability to position full value of advice in order to make successful referrals to the Wealth & Retirement advisors
+ Ability to triage existing lead to effectively handle immediate needs or position a warm introduction to Wealth & Ret advisor, as needed
+ Ability to process service-related needs for clients
+ Meeting productivity and quality objectives established by the department as well as call audits
+ Meet service level agreements on activities related to Welcome calls
+ Proactively staying abreast of changes in legislation, product, and administrative processes
+ Handle advisor toll free line
**Required Qualifications:**
+ 1-2 years of Financial Services experience, preferably in phone
+ Passion for helping people on a one-on-one basis
+ Advanced listening and customer service skills
+ Ability to consult with all customers
+ Ability to adapt to the evolving needs of the business
+ Strong analytical and problem-solving skills
+ Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.
**Preferred Qualifications:**
+ Post-secondary education in finance, business or related field
+ Background in a financial services industry
+ Canadian Securities Course or IFIC is an asset
+ Understanding of Investment products available to Canadian Investors (eg. RRSP, RRIF)
+ Knowledge of segregated funds
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
#LI-WAM
#LI-HYBRID
**Gi?i thi?u v? Manulife và John Hancock**
T?p doàn Manulife Financial là nhà cung c?p d?ch v? tài chính qu?c t? hàng d?u giúp m?i ngu?i quy?t d?nh d? dàng hon và có cu?c s?ng v?n toàn hon. Ð? tìm hi?u thêm v? chúng tôi, hãy truy c?p .
**Manulife là Nhà s? d?ng lao d?ng không phân bi?t d?i x?**
T?i Manulife/John Hancock, chúng tôi luôn dón nh?n s? da d?ng. Chúng ta c? g?ng thu hút, phát tri?n và duy trì l?c lu?ng lao d?ng da d?ng tuong t? nhu nh?ng khách hàng mà chúng ta ph?c v?, d?ng th?i thúc d?y m?t môi tru?ng làm vi?c hòa nh?p, d? cao th? m?nh c?a t?ng n?n van hóa và cá nhân. Chúng ta cam k?t tuy?n d?ng, duy trì, thang ti?n và tr? luong m?t cách công b?ng. Ð?ng th?i, chúng ta qu?n lý t?t c? các ho?t d?ng và chuong trình c?a mình mà không phân bi?t d?i x? d?a trên ch?ng t?c, dòng h?, xu?t thân, màu da, ngu?n g?c dân t?c, quy?n công dân, tôn giáo ho?c tín ngu?ng tôn giáo, d?c tin, gi?i tính (bao g?m ph? n? mang thai và các tình tr?ng liên quan d?n mang thai), xu hu?ng tính d?c, d?c di?m di truy?n, tình tr?ng c?u chi?n binh, b?n d?ng gi?i, bi?u hi?n gi?i, tu?i tác, tình tr?ng hôn nhân, tình tr?ng gia dình, khuy?t t?t ho?c b?t k? can c? nào khác du?c pháp lu?t hi?n hành b?o v.
Uu tiên c?a chúng ta là lo?i b? các rào c?n d? dem l?i co h?i ti?p c?n vi?c làm bình d?ng. Ð?i di?n B? ph?n Nhân s? s? làm vi?c v?i nh?ng ?ng viên có yêu c?u di?u ch?nh h?p lý trong quá trình ?ng tuy?n. T?t c? thông tin du?c chia s? trong quá trình yêu c?u di?u ch?nh s? du?c luu tr? và s? d?ng tuân theo pháp lu?t hi?n hành và chính sách c?a Manulife/John Hancock. Ð? yêu c?u di?u ch?nh h?p lý trong quá trình ?ng tuy?n, hãy liên h? v?i .
**Referenced Salary Location**
Montreal, Quebec
**Working Arrangement**
K?t h?p
**Salary range is expected to be between**
$51,375.00 CAD - $85,625.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

**Distributor Services** is looking for a bright and enthusiastic individual to join the team as a Business Application Support Analyst? Reporting to the Manager of Distributor Services, this role will be accountable for providing consistent, accurate and timely support to our internal and external customers, with a primary focus on supporting multiple products, projects, and processes. Establishing new, and improving existing, processes to ensure optimal efficiency as it relates to operational workflow while adhering to all Firm and regulatory standards.
**Position Responsibilities:**
+ Recommend systems enhancements and other operational opportunities to improve operational efficiencies
+ Providing recommendations for future enhancements to user experience and business usability
+ Shared responsibility for Intake, Triage, Analysis and Delivery of requests submitted to DS
+ Identifying and supporting business initiatives, and on-time delivery of assigned projects
+ Identify opportunities for digital improvements within DS, including leveraging robotics
+ Participate in projects and initiatives to drive out change and manage the impact on teams and processes
+ Adhere to multiple, and sometimes directly competing, timelines for a variety of projects as assigned
+ Review and updates of existing processes, as well as developing new processes
+ Develop a comprehensive understanding of DS teams, processes, procedures and policies
+ Support system updates/enhancements and introduction of new systems *Some testing may be required outside of business hours
+ Creating and collecting requirements to account for DS needs
+ Development and execution of test cases
+ Performing hands-on user acceptance testing
+ Investigate complex, high-impact impact and time-sensitive cases and business problems
**Required Qualifications:**
+ Proficient in MS Excel at an intermediate level and experienced with JIRA.
**Preferred Qualifications:**
+ Demonstrated analytical, investigative, and problem-solving skills with the ability to identify issues and implement effective solutions
+ Strong skills in influencing, negotiating, and managing conflicts
+ Preferred technical proficiency with Distributor Services systems, including AWD, Apexa, DSS, FASAT, Mainframe (CATS/Capsil 4.2), iFAST, Lotus Notes, and Repsource
+ Bilingualism (French & English) is preferred but not mandatory.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**#LI-HYBRID**
**Gi?i thi?u v? Manulife và John Hancock**
T?p doàn Manulife Financial là nhà cung c?p d?ch v? tài chính qu?c t? hàng d?u giúp m?i ngu?i quy?t d?nh d? dàng hon và có cu?c s?ng v?n toàn hon. Ð? tìm hi?u thêm v? chúng tôi, hãy truy c?p .
**Manulife là Nhà s? d?ng lao d?ng không phân bi?t d?i x?**
T?i Manulife/John Hancock, chúng tôi luôn dón nh?n s? da d?ng. Chúng ta c? g?ng thu hút, phát tri?n và duy trì l?c lu?ng lao d?ng da d?ng tuong t? nhu nh?ng khách hàng mà chúng ta ph?c v?, d?ng th?i thúc d?y m?t môi tru?ng làm vi?c hòa nh?p, d? cao th? m?nh c?a t?ng n?n van hóa và cá nhân. Chúng ta cam k?t tuy?n d?ng, duy trì, thang ti?n và tr? luong m?t cách công b?ng. Ð?ng th?i, chúng ta qu?n lý t?t c? các ho?t d?ng và chuong trình c?a mình mà không phân bi?t d?i x? d?a trên ch?ng t?c, dòng h?, xu?t thân, màu da, ngu?n g?c dân t?c, quy?n công dân, tôn giáo ho?c tín ngu?ng tôn giáo, d?c tin, gi?i tính (bao g?m ph? n? mang thai và các tình tr?ng liên quan d?n mang thai), xu hu?ng tính d?c, d?c di?m di truy?n, tình tr?ng c?u chi?n binh, b?n d?ng gi?i, bi?u hi?n gi?i, tu?i tác, tình tr?ng hôn nhân, tình tr?ng gia dình, khuy?t t?t ho?c b?t k? can c? nào khác du?c pháp lu?t hi?n hành b?o v.
Uu tiên c?a chúng ta là lo?i b? các rào c?n d? dem l?i co h?i ti?p c?n vi?c làm bình d?ng. Ð?i di?n B? ph?n Nhân s? s? làm vi?c v?i nh?ng ?ng viên có yêu c?u di?u ch?nh h?p lý trong quá trình ?ng tuy?n. T?t c? thông tin du?c chia s? trong quá trình yêu c?u di?u ch?nh s? du?c luu tr? và s? d?ng tuân theo pháp lu?t hi?n hành và chính sách c?a Manulife/John Hancock. Ð? yêu c?u di?u ch?nh h?p lý trong quá trình ?ng tuy?n, hãy liên h? v?i .
**Referenced Salary Location**
Montreal, Quebec
**Working Arrangement**
K?t h?p
**Salary range is expected to be between**
$51,375.00 CAD - $85,625.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.