221 IT Support Specialists jobs in Surrey

• Strong customer empathy. Desire to deliver positive, delightful customer experiences by identifying their problems and guiding them through complex technical solutions
• Excellent reading, listening, and writing skills in English
• Good knowledge of RESTful technology, previous experience with APIs, and the ability to understand and troubleshoot issues with cloud solutions
• A firm understanding of the technology stacks common to the Web ecosystem
• High competency in communicating complex issues to both technical and non-technical audiences
• Ability to professionally and diplomatically address customer concerns and provide concise feedback
• Bachelor's Degree in Software Engineering, Computer Science or equivalent
• Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Understanding of WebRTC and other web technologies
• Experience with communications/telecommunications technology
• Broad capabilities to troubleshoot server-side code (C#, Java, , Ruby, or PHP) and client-side code (JavaScript, Android, iOS

• We're growing rapidly, and seeking a passionate professional to join our Client Engineering team in Vancouver as Entry-level Technical Support Engineer (Client Engineer)
• As part of our Entry Client Engineer Team, you'll help our customers to resolve complex technical problems, providing proactive guidance, and adding value through the use of Glia's technologies
• You'll deliver recommendations to make our customer's integrations secure, scalable, and seamless. A Client Engineer is effective, capable of managing demanding workloads, and excels at prioritizations and evaluation of situational urgency
• A regular day in the life of a Client Engineer at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia's Digital Customer Service platform while maintaining high standards. An Entry Client Engineer at Glia:
• Works with our customers' and partners' developers, architects, business analysts, and support personnel to set up complex technical integrations
• Collaborates with the Glia Product and Engineering teams using JIRA tickets, to report reproducible bugs, and Slack
• Provides support to our clients by conducting effective troubleshooting on bugs and defects raised via our Service Desk or virtual channels
• Helps our customers to understand the finer points of Glia's capabilities and influences them to implement best practices
• Interacts, collaborates, and networks with Engineering, Product Management, and Customer Success in search for solutions
• Be ready to work in a fast-paced environment

• Gym & wellness support
• High-Growth Environment
• Lots of Office Snacks
• Great Healthcare and Vision
• Amazing Community

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!

Job Description

Summary

The Technical Support Specialist in the Cloud Services team will be responsible for timely and effective resolution of client end-user issues as they relate to services provided through our private and/or through public cloud infrastructure.  The Technical Support Specialist would also be required to monitor system and service health through various Systems Management tools and act on alerted issues pro-actively.  The Technical Support Specialist may have direct client engagement as part of projects and/or technical reviews. 

The potential candidate must be a quick learner with a minimum of 3 years’ experience in a helpdesk, or support position and be immediately familiar and comfortable supporting and utilizing technologies such as Microsoft 365, RMM tooling, Windows Server and other server and cloud-based backup solutions.  The candidate must be able to work both independently and in a team environment.  You will be required to take after-hours emergency support calls on a rotating schedule. 

Job Duties and Responsibilities

• Direct clients to solutions and alternatives to any issues or concerns they are having with products and services.
• Support clients with tips to ensure routine issues obstacles are avoided.
• Teach clients the advantages and features of more advanced tools and solutions that are available. 
• Resolve end-user IT issues, such as password reset, software questions, configurations and so on. 
• Provide one-on-one end-user support and problem resolution via telephone, e-mail, and remote-control platforms.
• Where necessary, support the project management team during service delivery. 
• Accurately log work orders/help desk tickets and resolutions into help desk software management system; maintain vigilant maintenance of this process.
• Prioritize work orders/help desk tickets according to severity.
• Attend and/or conduct training sessions for end users; create training materials for end users (e.g. FAQ sheets).
• Use help desk log entries to pinpoint trends and trouble spots in order to conduct proactive maintenance or repairs.
• Compile, maintain, and file all repair records, reports, and other documents as required.
• Always maintain a high degree of professionalism, courteousness, and friendliness.
• Perform other duties as necessary.

Requirements

• Graduate of a two-year diploma program or equivalent relevant experience. 
• MCA/MCE (Microsoft Certified Associate/Microsoft Certified Expert) certification on M365 preferred.
• Minimum of 3 years’ work experience in a Technical Support/Helpdesk role. 
• Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
• Experience with Microsoft 365, Windows Desktop, Windows Server, Virtualization
• Able to quickly analyze issues and determine best course of action using available resources.
• Knowledge of help desk management software tools.
• Reliable and punctual.
• Fluent in English and be able to communicate in user-friendly language.
• Good time management and task prioritization skills
• Strong customer service mindset.
• Team player able to work under pressure.
• Pass a criminal background check.

Compensation

·    Negotiable based on experience.

Stargate Connections Inc. is a Burnaby, BC based, business Internet solutions provider specializing in Cloud Computing, IT Hosting Services, Support and Systems Management along with Managed Network and Internet Services.

Stargate Connections Inc. is a Burnaby, BC based, business Internet solutions provider specializing in Cloud Computing, IT Hosting Services, Support and Systems Management along with Managed Network and Internet Services.

Job Description

Who Are We?

UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually across Canada, from coast to coast, and is rapidly expanding its footprint in the United States. Founded in 2019, UniUni is known for its tech-driven innovation and crowdsourced delivery model, providing fast, economical, and reliable services to local, national, and international e-commerce clients.

What Do We Offer?

At UniUni, we empower our employees with opportunities to achieve their professional goals. We value both lateral growth and vertical advancement, ensuring every role helps you develop your skills, broaden your expertise, and build a fulfilling career. We are looking for passionate professionals ready to work hard, embrace challenges, and enjoy being part of a dynamic, fun team.

Role Overview

We are seeking a highly skilled and experienced Technical Support Specialist to join our innovative team. The ideal candidate will have a strong background in technical support with experience in web and mobile applications. You will be responsible for troubleshooting issues, maintaining support tickets, and collaborating with QA and developers to identify root causes and ensure timely resolution. This role requires solid knowledge of relational databases and SQL, strong problem-solving and communication skills, and the ability to manage multiple tasks while working both independently and in a collaborative environment. This role can be performed remotely from Toronto or onsite in Vancouver.

Requirements

Responsibilities

• Provide technical support for web applications and mobile apps in a timely manner.
• Analyze the problems and escalate issues when necessary.
• Build an internal knowledge base with technical support documentation.
• Create and maintain the tickets for technical support and solutions.
• Work with QA or developers to analyze the root causes.
• Ability to provide evening and weekend support remotely.
• Assist in the management of user accounts.
• Learn the systems end-to-end to support users with their issues and product requirements.

Ideal Candidate

• A college diploma in the field of IT or an equivalent technical certificate required.
• 3+ years of experience in technical support of web applications and mobile apps.
• Good knowledge of relational databases and SQL language.
• Knowledge and experience of AWS CloudWatch is a plus.
• Experience in testing web applications and mobile apps.
• Strong troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to multitask; work on multiple service tickets simultaneously.
• Ability to work independently and as a team.
• Passion for continuous improvement.

Benefits

• Dental, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training programs
• Salary range $55,000 to $ 70,000CAD

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!

Position: Network Operations Centre (NOC) Analyst (L2 Technical Support)

Location: Remote (GTA preferred; occasional Brampton office visits for team building — not mandatory)

Contract Length: 12 months

Shift rotation : 4 Days On (same shift), 4 days off. Days/noons/nights.

Shift rotations : 8am-6pm (Morning) > 12pm-10pm (Afternoon) >10pm-8am (Evening) > Start Again.

Pay Rate: $37/hour T4

About the Role:

We’re looking for a L1/L2 Technical Support Analyst to join our 24×7 operations team. You’ll monitor infrastructure, handle incident triage, and provide L1/L2 technical support, working across virtualization, networking, and server administration. No need to be a deep technical expert — you’ll have a specialized team for escalations. This role offers a unique rotating shift schedule, allowing extended breaks between shifts.

Must-Have Qualifications:

• 2+ years in a data centre or managed IT services environment

• Experience with virtualization (some VMware preferred

• Basic server administration skills

• Strong communication skills and ability to adhere to SLAs

• Experienced in networking fundamentals: How ARP works, basic routing, NAT, etc. Networking and switching concepts covered in the CCNA course.

Nice-to-Have Qualifications:

• French language skills (not a must have)

• Experience working in a 24/7 environment

Position: Network Operations Centre (NOC) Analyst (L2 Technical Support)

Location: Remote (GTA preferred; occasional Brampton office visits for team building — not mandatory)

Contract Length: 12 months

Shift rotation : 4 Days On (same shift), 4 days off. Days/noons/nights.

Shift rotations : 8am-6pm (Morning) > 12pm-10pm (Afternoon) >10pm-8am (Evening) > Start Again.

Pay Rate: $37/hour T4

About the Role:

We’re looking for a L1/L2 Technical Support Analyst to join our 24×7 operations team. You’ll monitor infrastructure, handle incident triage, and provide L1/L2 technical support, working across virtualization, networking, and server administration. No need to be a deep technical expert — you’ll have a specialized team for escalations. This role offers a unique rotating shift schedule, allowing extended breaks between shifts.

Must-Have Qualifications:

• 2+ years in a data centre or managed IT services environment

• Experience with virtualization (some VMware preferred

• Basic server administration skills

• Strong communication skills and ability to adhere to SLAs

• Experienced in networking fundamentals: How ARP works, basic routing, NAT, etc. Networking and switching concepts covered in the CCNA course.

Nice-to-Have Qualifications:

• French language skills (not a must have)

• Experience working in a 24/7 environment

Position: Network Operations Centre (NOC) Analyst (L2 Technical Support)

Location: Remote (GTA preferred; occasional Brampton office visits for team building — not mandatory)

Contract Length: 12 months

Shift rotation : 4 Days On (same shift), 4 days off. Days/noons/nights.

Shift rotations : 8am-6pm (Morning) > 12pm-10pm (Afternoon) >10pm-8am (Evening) > Start Again.

Pay Rate: $37/hour T4

About the Role:

We’re looking for a L1/L2 Technical Support Analyst to join our 24×7 operations team. You’ll monitor infrastructure, handle incident triage, and provide L1/L2 technical support, working across virtualization, networking, and server administration. No need to be a deep technical expert — you’ll have a specialized team for escalations. This role offers a unique rotating shift schedule, allowing extended breaks between shifts.

Must-Have Qualifications:

• 2+ years in a data centre or managed IT services environment

• Experience with virtualization (some VMware preferred

• Basic server administration skills

• Strong communication skills and ability to adhere to SLAs

• Experienced in networking fundamentals: How ARP works, basic routing, NAT, etc. Networking and switching concepts covered in the CCNA course.

Nice-to-Have Qualifications:

• French language skills (not a must have)

• Experience working in a 24/7 environment

Position: Network Operations Centre (NOC) Analyst (L2 Technical Support)

Location: Remote (GTA preferred; occasional Brampton office visits for team building — not mandatory)

Contract Length: 12 months

Shift rotation : 4 Days On (same shift), 4 days off. Days/noons/nights.

Shift rotations : 8am-6pm (Morning) > 12pm-10pm (Afternoon) >10pm-8am (Evening) > Start Again.

Pay Rate: $37/hour T4

About the Role:

We’re looking for a L1/L2 Technical Support Analyst to join our 24×7 operations team. You’ll monitor infrastructure, handle incident triage, and provide L1/L2 technical support, working across virtualization, networking, and server administration. No need to be a deep technical expert — you’ll have a specialized team for escalations. This role offers a unique rotating shift schedule, allowing extended breaks between shifts.

Must-Have Qualifications:

• 2+ years in a data centre or managed IT services environment

• Experience with virtualization (some VMware preferred

• Basic server administration skills

• Strong communication skills and ability to adhere to SLAs

• Experienced in networking fundamentals: How ARP works, basic routing, NAT, etc. Networking and switching concepts covered in the CCNA course.

Nice-to-Have Qualifications:

• French language skills (not a must have)

• Experience working in a 24/7 environment