103 IT Support Staff jobs in Laval

Job Description

Job Description

Salary:

Nous sommes actuellement la recherche dunSpcialiste en support technique et service client. Pour rejoindre notre quipe. Vous avez le got de trouver des solutions pour venir en aide nos clients ? Offrir un service de qualit et efficace vous allume ? Les technos aussi ? Vous rpondez au tlphone avec le sourire et tes dbrouillard ? Nous souhaitons vous rencontrer !

Votre implication va aider de manire tangible faire briller notre service la clientle. Travaillez au sein dune quipe qui offre une libert daction dans un cadre bien dfini qui vous permettra de dmontrer vos acquis et connaissances, tout en dveloppant de nouvelles comptences.

Principales tches et responsabilits :

• Offrir le support technique et le service la clientle nos client (courriel, tlphone, clavardage) li labonnement, linstallation et lutilisation de nos produits;
• Maintenir un haut niveau de satisfaction de la clientle;
• Documenter de faon prcise et concise les billets et en assurer la rsolution;
• Collaborer troitement avec les autres groupes de Notarius pour la rsolution de problmes complexes;
• Lorsque requis, vrifier et confirmer lidentit de nos nouveaux clients, appuy par notre processus de vrification didentit en ligne;
• Ajuster la documentation de support interne, lorsque requis;
• Supporter le processus de dploiement des produits de Notarius auprs de certains clients;
• Participer au besoin des projets externes du service la clientle.

Qualifications et comptences

Exigences :

• 
  Formation : DEP, DEC ou Baccalaurat;
• 
  Exprience : Minimum 2 ans de support technique dans un contexte de service la clientle par tlphone;
• 
  Bonne matrise de langlais et du franais, autant l'oral, qu' l'crit (essentiel);
• 
  Connaissances de lenvironnement dun centre dappels (essentiel);
• 
  Connaissances en rseautique et dans les systmes dexploitation Windows (atout);
• 
  Possder un permis de travail valide (essentiel).

Aptitudes :

• 
  Intrt marqu pour le travail dquipe, la satisfaction du client et le suivi des processus;
• 
  Autonome, dbrouillard(e), polyvalent(e) et fait preuve dinitiative;
• 
  Aime apprendre de nouvelles technos ainsi que comprendre ce qui se passe dans notre industrie et au quotidien chez nos clients;
• 
  Capacit mener plusieurs projets de front avec un minimum de supervision;
• 
  Flexibilit et capacit dadaptation face au changement.
  
  

Le poste vous intresse? Postulez!

Notre organisation est prsente travers le Canada.

Comme illustr dans la description des tches, il implique notamment de communiquer, oralement et par crit, avec les autres quipes de Portage situes partout au Canada et avec nos clients et partenaires internationaux. En effet, les clients et les partenaires internationaux reprsentent une partie importante de nos activits. la suite dune analyse, nous avons dtermin que les tches lies au poste ncessitent la connaissance de langlais en plus du franais ( loral et lcrit). Nous avons galement dtermin que la connaissance de langlais dj exige des autres employs ne permet pas lexcution des tches ncessitant la connaissance de langlais lies au poste.

Cependant, Portage restreint le plus possible le nombre de postes pour lesquels elle exige la connaissance dune autre langue que le franais. Portage nexige la matrise de l'anglais que lorsque cela est ncessaire lexcution des tches dun employ.

---

We are currently seeking a Technical Support and Customer Service Specialist to join our team. Are you eager to find solutions to help our clients? Does providing quality and efficient service excite you? Are you passionate about technology? Do you answer the phone with a smile and are resourceful? We want to meet you!

Your involvement will tangibly contribute to the excellence of our customer service. Work within a team that offers freedom of action in a well-defined framework, allowing you to showcase your skills and knowledge while developing new competencies.

Main Tasks and Responsibilities:

• Provide technical support and customer service to our clients (email, phone, chat) related to subscription, installation, and use of our products.
• Maintain a high level of customer satisfaction.
• Accurately and concisely document tickets and ensure their resolution.
• Collaborate closely with other Notarius groups to resolve complex issues.
• When required, verify and confirm the identity of our new clients, supported by our online identity verification process.
• Adjust internal support documentation as needed.
• Support the deployment process of Notarius products for certain clients.
• Participate as needed in external customer service projects.

Qualifications and Skills

Requirements:

• Education: Diploma of Vocational Studies (DVS), College or Bachelors degree.
• Experience: Minimum 2 years of technical support in a customer service context via phone.
• Proficiency in French and English, both spoken and written (essential).
• Knowledge of a call center environment (essential).
• Knowledge of networking and Windows operating systems (an asset).
• Must possess a valid work permit (essential).

Aptitudes:

• Strong interest in teamwork, customer satisfaction, and process follow-up.
• Autonomous, resourceful, versatile, and shows initiative.
• Enjoys learning new technologies and understanding what happens in our industry and daily life of our clients.
• Ability to manage multiple projects simultaneously with minimal supervision.
• Flexibility and adaptability to change.

Interested in the position? Apply now!

Our organization is across Canada.

As detailed in the job description, this job involves communicating, both verbally and in writing, with other Portage teams located across Canada and the United States and with our international clients and partners. These customers and partners represent an important part of our activities. Based on an evaluation, we have determined that the duties of this position require knowledge of English in addition to French (oral and written). We also determined that the English language skills already required of other employees do not permit the performance of English language skills tasks related to this position.

However, in Qubec, Portage limits as much as possible the number of positions for which it requires the knowledge of another language than French. Portage solely requires proficiency in English where it is necessary for the performance of an employees duties.

Job Description

Job Description

Company Description

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

Job Description

Position Summary:  

Representative, IT Technical Support provides technical support to users across multiple office locations in Canada, as a part of a large-scale global organization following the HQ policies. The role involves handling both frontline and more advanced technical tasks, ensuring reliable IT  service delivery in a dynamic and high-volume environment. The ideal candidate will demonstrate strong troubleshooting ability, excelent communication skills and a proactive approach to issue resolution and documentation.

Level of Responsibility

Enhanced task complexity and accountability to customer. Enhanced autonomy in role, contributing significantly to team/organizational projects. Accountable for accuracy and efficiency in assigned tasks. Starting to mentor junior staff.

Qualifications

Key Tasks

• Provide end-user support for hardware, software and phones in person, via phone, email and ticketing system.
• Troubleshoot Level 1 and 2 issues involving Windows, iOS devices and Multi-Function Xerox Printers.
• Install and configure operating systems, standard applications and updates.
• Create and manage user accounts, Security Groups, DLs, Mailboxes and Passwords in MIM.
• Inventory management and device lifecycle management (provisioning, deployment, reimaging, decommissioning)
• Escalate unresolved technical problems to Senior IT staff.
• Assist with Onboarding and offboarding employees (desk/device setup, access, etc.)
• Follow IT policies and procedures to ensure consistence service delivery and SLA adherence.
• Collaborate with global IT teams and HQ.
• Document issues, resolutions and common solutions in the helpdesk system.
• Contribute to continuous improvement by identifying recurring issues and proposing long-term solutions.

Technical skills:

• Proficient in supporting Windows 11 and iOS (iPhone) in enterprise environments.
• Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) troubleshooting.
• Experience with user account and access management in Active Directory and Microsoft 365
• Intermediate knowledge of networking concepts (IP, DNS, DHCP, VPN)
• Experience working and management of Azure environments
• Create, manage and tuning of Azure virtual machines, applications, and resources
• Experience with FTP protocol and scripting with PowerShell, Python etc.
• Basic understanding of Database structure and SQL server maintenance
• Experience with Ticketing systems (e.g., ServiceNow).
• Understanding IT security fundamentals (Phishing awareness, Safe browsing, password hygiene, MFA)
• Knowledge of device endpoint management tools such as Intune (preferred)
• Knowledge of conference room equipment video equipment ( Barco, Logitech, etc)

Note: As a part of the in-person interview process, a brief technical assessment may be conducted to evaluate the candidate’s practical skills and suitability for this role.

Soft Skills:

• Strong problem-solving skills and attention to detail
• Ability to multitask and prioritize effectively in a high-volume, fast paced support environment
• Strong Sense of accountability and ownership of issues
• Team player with a proactive mindset and willingness to share knowledge
• Fully Bilingual (French/English) as support will be provided to both Quebec and Ontario/British Columbia based employees

Experience:

• 3+ Years of IT Support experience in a corporate environment, ideally withing a large or global company
• Hands-on experience supporting users across multiple locations.

Additional Information

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

    •    Existing Vacancy : This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

Great people who work hard and look out for each other because we’re a team—it’s that simple!

Just to name a few of our perks: 

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility.
• Health & Wellness Program.

Hurry, and apply now!

MSC Canada is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however, only those candidates selected for an interview will be contacted.

Job Description

Job Description

Hello! We’re FortNine. We help Canadian riders access the knowledge and gear they need so that they can spend less time worrying over logistics, and more time on their wheels. If you’re looking to join a team dedicated to top-notch quality service, promoting staff development, and establishing itself as an industry-dominant leader in the e-commerce space, then we’d love to hear from you!

At FortNine, Operations is in our DNA; we're experts in the space, and we thrive within it! If you are passionate about providing an elite level of service to both customers and your peers, are a problem solver able to combine scrappy start-up execution (as a philosophy; we've been around for almost 20 years!) with a high standard for excellence, and thrive in a fast-paced tech-enabled environment, then FortNine is for you!

Key Responsibilities:

• Order Management: Place orders with vendors within specified timeframes, ensuring timely fulfillment and smooth processing.
• Issue Resolution: Proactively follow up with vendors and couriers to address and resolve any order-related issues, ensuring a seamless customer experience.
• Order Verification & Risk Analysis: Helping in conducting thorough fraud and risk assessments on orders and resolving any payment-related concerns efficiently.
• Communication: Maintain strong communication with customers, vendors, couriers, and banks as needed to support daily operations. A friendly and professional attitude is key—we’re a people-first team!
• Operational Support: Assist the customer service and operations teams by providing timely updates and responses on related tasks. 
   

Job Requirements:

• This position is a full-time on-site position. Candidates must be located in Montreal, QC.
• English & French: Excellent communication skills, both written and verbal.
• Strong Microsoft Excel knowledge. Understanding SQL queries an asset.
• Excellent web research and navigation skills.
• Ability to contribute to a team while also working independently. We don’t believe in micro-managing.
• Ability to work in a fast-paced environment and multitask during a peak seasonal surge, and remain productive during the subsequent off-season.
• Powersports knowledge is not necessary, but is an asset (automotive, motorcycle, off-road, snowmobile, MTB, marine, and ATV).

--- Version Francaise ---
 

Bonjour ! Nous sommes FortNine. Nous aidons les motocyclistes canadiens à accéder aux connaissances et à l’équipement dont ils ont besoin afin qu’ils puissent passer moins de temps à se soucier de la logistique et plus de temps sur leurs roues. Si vous souhaitez rejoindre une équipe dévouée à un service d’excellence, favorisant le développement du personnel et cherchant à s’établir comme leader dominant dans le domaine du commerce électronique, alors nous serions ravis d’avoir de vos nouvelles !

Chez FortNine, les opérations font partie intégrante de notre ADN : nous sommes experts dans le domaine et nous excellons dans ce que nous faisons ! Si vous êtes passionné par la fourniture d’un niveau de service d’élite aussi bien aux clients qu’à vos collègues, si vous êtes un résolveur de problèmes capable de combiner l’approche dynamique d’une start-up (comme philosophie, nous existons depuis près de 20 ans !) avec des standards élevés d’excellence, et si vous aimez évoluer dans un environnement technologique rapide, FortNine est fait pour vous !

Responsabilités principales :

● Gestion des commandes : Passer des commandes auprès des fournisseurs dans les délais spécifiés, en assurant une exécution rapide et un traitement fluide.

● Résolution des problèmes : Assurer un suivi proactif auprès des fournisseurs et des transporteurs afin de résoudre tout problème lié aux commandes, garantissant ainsi une expérience client optimale.

● Vérification des commandes et analyse des risques : Participer à des évaluations approfondies des risques et des fraudes liés aux commandes, et résoudre efficacement tout problème relatif aux paiements.

● Communication : Maintenir une communication efficace avec les clients, fournisseurs, transporteurs et banques afin de soutenir les opérations quotidiennes. Une attitude amicale et professionnelle est essentielle – nous sommes une équipe orientée vers les personnes !

● Soutien opérationnel : Assister les équipes du service à la clientèle et des opérations en fournissant rapidement des mises à jour et des réponses sur les tâches associées.

 

Exigences du poste :

● Ce poste est à temps plein, en présentiel. Les candidats doivent être situés à Montréal, QC.
● Anglais et français : Excellentes compétences en communication orale et écrite.
● Solide connaissance de Microsoft Excel. La maîtrise des requêtes SQL constitue un atout.
● Excellentes compétences en recherche et navigation sur le web.
● Capacité à contribuer à une équipe tout en travaillant de manière autonome. Nous croyons à l'autonomie de chacun.
● Capacité à travailler dans un environnement dynamique, gérer plusieurs tâches simultanément durant les périodes de pointe saisonnière, et demeurer productif lors des périodes creuses.
● La connaissance des sports motorisés n’est pas obligatoire, mais constitue un atout (automobile, moto, tout-terrain, motoneige, VTT, marine).

Powered by JazzHR

pkabB1DWlW

Job Description

Job Description

Having recognized the advantages of remote work, such as improved employee morale, increased productivity, and positive impacts on both employee wellbeing and the environment, we are proud to be a digital-first company. Our digital-first work environment, combined with our conveniently located offices and collaborative workspaces, provides our team with the freedom and flexibility to work in the most productive way for them.

About us

Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. If you thrive on tackling interesting challenges with continuous learning opportunities then Tecsys could be a good fit for you!

About the Role

We are a 24/7 - 365 days a year service center.

Presently we are looking for Night-time Technical Support Analysts that are available on weekdays (Mon-Fri) from 5 p.m. to 1 a.m.

We are looking for talented Technical Support Analysts to provide first and second-level support within the Customer Support organization at Tecsys.

The Technical Support Analyst is involved in understanding and resolving a gamut of technical issues coming from our large customer base. Working in a friendly and supportive atmosphere, you will contribute by analyzing and interpreting data, identifying issues and trends and offering solutions. If you thrive on tackling difficult challenges with continuous learning opportunities and want to work in a respectful, comfortable, and dynamic work environment with a technical focus, then this could be a good fit for you!

In this position, you will be responsible for:

• Using excellent analytical and creative problem-solving skills to provide technical solutions within Service Level Agreements.
• Monitoring, progressing, and resolving incidents whilst ensuring customer satisfaction through proactive updates, frequent contact, and, where necessary, escalation.
• Developing and maintaining strong technical expertise on all Tecsys products and those devices and platforms upon which our products function.
• Adhering to incident and problem management procedures.

Requirements:

• 2+ years experience in technical support, desktop support, or a similar role.
• Knowledge of SQL, able to write, interpret, and troubleshoot SQL queries to support issue resolution and implement fixes.
• Ability to analyze logs and troubleshoot technical issues.
• Strong customer service orientation, able to communicate effectively, show empathy, and provide a positive experience while addressing client issues.
• Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec.
• Hands-on experience with ServiceNow for incident management, request fulfillment, and problem management.
• You enjoy working in a fast-paced and sometimes stressful environment and love to work as a team solving problems for people.
• You learn new technology easily and can it explain to others.
• You have an appreciation for good processes and are attentive to detail.

Nice to have:

• University, Cegep or technical degree related to information systems or supply chain.
• An understanding of supply chain concepts in health care or complex distribution.
• Knowledge of accounting or finance background as it relates to ERP software (Order to Cash, Purchase to Pay, Ledgers, etc.)
• Working knowledge of UNIX/LINUX and Windows.
• Firm grasp of structured query language (SQL) along with AWS Aurora PostgreSQL.
• Knowledge of Spanish is a real advantage, to communicate effectively with our customers outside the province of Quebec.
• French as a second language to support our Quebec-based clients.
  

We understand that experience comes in many forms and that careers are not always linear. If you don't meet every requirement in this posting, we still encourage you to apply.

At Tecsys, we are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We believe that diversity drives innovation and strengthens our ability to deliver exceptional solutions. We welcome and encourage applicants from all backgrounds, experiences, and perspectives to join our team.

Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview.

NB: if you are applying to this position, you must be a Canadian Citizen or a Permanent Resident of Canada, OR , have a valid Canadian work permit.

Job Description

Job Description

La dynamique de votre équipe :

Cherchez-vous à lancer votre carrière en support technique, mais n'avez pas toutes les compétences techniques nécessaires? L'Académie de support Genetec est un programme d'avancement de carrière conçu pour les personnes intéressées à rejoindre notre équipe de support technique de niveau 1. Participez à notre programme de formation complet qui vous permettra d'accéder facilement à un rôle gratifiant et stimulant !

Notre équipe de support technique travaille avec les clients de Genetec pour dépanner et résoudre les problèmes liés aux produits reçus par téléphone, par le biais du chat en ligne ou par courriel. Joignez-vous à notre équipe collaborative pour profiter d'occasions d'avancement professionnel et avoir un impact positif sur le quotidien de nos clients.

Votre journée en un coup d'oeil :

• Améliorez vos compétences techniques grâce à un programme de formation officiel couvrant des concepts tels que l’administration de Windows, les réseaux, les bases de données, la virtualisation et le Cloud, la cybersécurité et plus encore
• Participez à des réunions virtuelles, des formations et des ateliers dirigés par un formateur technique expérimenté
• Travaillez avec des technologies avancées et innovantes dans le secteur de la sécurité physique
• Obtenez votre certification sur les produits offerts par Genetec pour approfondir vos connaissances

Ce qui fait de vous un excellent candidat :

• Excellentes compétences en communication en français et en anglais, d’autres langues étant un atout
• Esprit analytique et capacité à travailler avec confiance et professionnalisme dans un environnement dynamique
• Être passionné par la technologie, débrouillard et doté d’une approche empathique

Un atout si vous avez :

• Expérience avec les systèmes de billets
• Expérience de travail dans le traitement des appels des clients
• Compréhension des bases de l’électronique et de l’électricité

Voilà ce que nous offrons !

• Régime de rémunération attrayant
• Programme de remboursement des frais de formation
• Repas subventionnés à notre incroyable Bistro (Les Cordons Bleus)
• Équilibre entre vie professionnelle et vie privée grâce à un horaire de travail flexible
• Café gratuit à volonté
• Espace de stationnement gratuit pour tous les employés
• Centre d’entraînement sur place

Nous savons que la diversité des parcours et des expériences apporte une grande valeur à nos équipes. Même si vous ne cochez pas toutes les cases nous vous encourageons à postuler – votre profil pourrait nous surprendre!

Merci pour votre candidature, mais veuillez noter que seul(e)s les candidat(e)s sélectionné(e)s seront contacté(e)s. Les chasseurs de têtes et les agences de recrutement ne sont pas autorisés à soumettre des CV par l'intermédiaire de ce site web ou directement aux gestionnaires.

---

Your team’s dynamic:

Are you looking to jump-start your technical support career but don’t have all the technical skills required for the job? The Genetec Support Academy is a career advancement program designed for individuals interested in joining our level 1 Technical Support team. Join our comprehensive training program that will help you easily transition into a rewarding and challenging role!

Our Technical Support team works with Genetec customers to troubleshoot and resolve product-related issues received over the phone, via online chat, or by email. Join our collaborative team to advance your career and make a positive impact on the day-to-day of our customers.

Your day at a glance:

• Develop your technical skills through a formal training program that covers the following concepts: Networking, Windows Administration, Database, Virtualization & Cloud, cybersecurity, and more
• Attend virtual meetings, training sessions, and workshops led by an experienced technical trainer
• Work with innovative and advanced technologies in the physical security industry
• Work to obtain your Genetec product certification to deepen your knowledge of Genetec solutions

What makes you a great fit:

• Excellent communication skills in English and French (additional languages an asset)
• Ability to work in a fast-paced environment with professionalism and confidence
• Resourceful people who are passionate about technology

An asset if you have:

• Experience with ticketing systems
• Experience handling customer calls
• Understanding of electronics and electricity basics

Let’s talk perks!

• Attractive compensation package
• Training Tuition Reimbursement Program
• Subsidized meals in our amazing Bistro (Les Cordons Bleus)
• Work-life balance with a flexible working schedule
• Free, unlimited coffee
• Private, free parking for all employees
• Onsite fitness facility with personal trainer

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!

Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

Pourquoi choisir Aerotek?Aerotek fait partie d''Allegis Group, soit l'agence de dotation en personnel no1 aux États-Unis. Nous sommes une entreprise privée qui compte plus de 250 bureaux en Amérique du Nord et qui travaille avec 95 % des entreprises du classement Fortune 500.Votre développement est la clé du succès.En tant qu''équipe de personnes motivées, nous nous poussons, ainsi que ceux qui nous entourent, à nous développer personnellement et professionnellement.Nous croyons que chaque personne possède un large éventail d''expériences et de perspectives uniques, ancrées dans un ensemble différent d''identités et d''attributs culturels. Nous sommes fiers d''établir des relations dans lesquelles nous cherchons à comprendre, à rencontrer les gens là où ils sont et à célébrer notre diversité, ce qui favorise nos performances, notre engagement et notre innovation.RésuméVeiller à ce que nos employés contractuels, nos clients et nos équipes de vente reçoivent un service supérieur dans les domaines des ressources humaines, de la comptabilité et du soutien administratif.Tâches et responsabilités essentiellesL''associé au support client (CSA) est chargé de s''assurer que nos clients, y compris, mais sans s''y limiter, les employés contractuels, les clients et les équipes de vente locales reçoivent un soutien supérieur en matière de ressources humaines, de paie et d''avantages sociaux. L''ASC est également le principal agent de liaison avec le siège social pour toutes les questions liées à la comptabilité. Les responsabilités spécifiques comprennent :Assurer le service client du front office (téléphone et réception).Compléter la paie interne.Gérer l''audit et la collecte des fiches de pointage (y compris contacter les entrepreneurs et/ou les clients pour les fiches de pointage manquantes) dans PeopleSoft et AHCS.Audit du rapport de facturation du temps et de l''audit.Gérer la distribution et l''explication des numéros de commission prévus et réels.Résolution de tous les problèmes liés aux spreads et aux commissions.S''assurer que les feuilles de temps pour les comptes d''exception AHCS sont soumises à l''associé de l''entreprise en temps opportun.Gérer le processus de chômage, y compris les réclamations et les audiences.Gérer le programme d''indemnisation des accidents du travail, y compris l''éducation, le dépôt des réclamations et les emplacements alternatifs de service léger.Gérer le traitement de la paie (tri, trucs et courrier).Résolution de tous les problèmes de paie et de facturation (ajustements, chèques perdus, problèmes de facturation, etc.)Gestion de tous les classements.* S''assurer qu''un approvisionnement adéquat de paquets de pré-emploi est disponible.Remplir les documents de pré-embauche avec les entrepreneurs.Gestion de l''entrepreneur et du programme d''avantages sociaux internes.Assurer la saisie précise et opportune des départs et des arrivées dans PeopleSoft.Audit des rapports New Starts.Gestion du dossier RH.Vente de dépôt direct ou dépôt électronique et CashPay à tous les entrepreneurs et clients.Gestion de l''utilisation de DHL ou FEDEX.Assurer le traitement en temps opportun des formulaires de crédit d''impôt.Assurer des niveaux adéquats de fournitures administratives et de cuisine.Gestion du compte P Card.Responsabilités de supervisionS''assurer que le plus haut niveau de service client est fourni à nos clients et employés internes et externes. L''ASC doit s''acquitter de ses responsabilités de surveillance conformément aux politiques de l''organisation et aux lois applicables.QualificationsPour effectuer ce travail avec succès, une personne doit être en mesure d''accomplir les tâches essentielles de manière satisfaisante. Les exigences énumérées ci-dessous doivent être remplies pour accomplir les tâches et responsabilités essentielles du poste.Formation et/ou expérienceDiplôme BA / BS en ressources humaines, commerce et comptabilité préféré.2 ans et plus d''expérience dans un poste lié au service à la clientèle.Capacité d''établir des priorités, d''organiser, de résoudre des problèmes et de respecter les délais et les objectifs.Capacité à communiquer efficacement et à assurer un suivi approprié.SummaryEnsuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. Essential Duties and ResponsibilitiesThe Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:* Ensuring front office customer service (telephone and reception desk).* Completing internal payroll.* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.* Time and Audit Billing report audit.* Managing the distribution and explanation of expected and actual commission numbers.* Resolution of all spread and commission related issues. * Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner. * Managing the Unemployment Process including claims and hearings.* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations. * Managing the processing of payroll (sort, stuff and mail).* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)* Managing all filing.* Ensuring an adequate supply of Pre Employment Packets are on hand.* Completing pre employment paperwork with contractors.* Managing contractor and internal benefits program. * Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.* Audit of New Starts reports.* Managing the HR folder process.* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.* Managing the use of DHL or FEDEX.* Ensuring the timely processing of Tax Credit Forms.* Ensuring adequate levels of administrative and galley supplies.* Managing P Card account.Supervisory ResponsibilitiesTo ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws. QualificationsTo perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities. Education and/or ExperienceBA/BS degree in Human Resources, Business, and Accounting preferred.2 + years experience in a customer service related position.Ability to priorities, organize, problem solve and meet deadlines and goals.Ability to communication effectively and provide proper follow up.

**Requisition Number** : 205571
**Job Description**
Cintas is seeking an Administrative Support Professional to support a manager and/or department. Responsibilities may include typing, filing, data entry, answering phones, managing travel arrangements, obtaining supplies, running and preparing reports and working on special projects, preparing reports, managing all incoming and outgoing mail, composing letters, memos and proposals, communicating with executives and creating presentations. This role interacts with diverse groups composed of internal and external customers at all levels. Independent judgment is required to plan, prioritize and organize a diversified workload and recommend changes in office practices or procedures.
**Skills/Qualifications**
Required
+ High School Diploma/GED
+ Minimum 2 years' administrative experience
+ Intermediate/advanced proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and intranet/internet
+ Strong communication and customer service skills
+ Ability to work with a sense of urgency and manage multiple tasks at one time
+ Ability to keep confidential matters regarding our business and partners in full confidence
+ Ability to meet pending deadlines, prioritize work and emergency work requests
Benefits
Cintas provides extended health care coverage for many services not covered by the Provincial Health Care System. This coverage is provided at no cost to employee-partners.
Additionally, our employee-partners enjoy:
- Competitive Pay
- Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Vacation and Holidays
- Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
In accordance with applicable laws (including human rights and accessibility legislation), accommodations will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, provincial, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category** : Office Administration
**Organization:** Rental
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift