54 IT Support jobs in Kanata

Job Description

Job Description

Company Description

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide.

“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ommunication, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

Job Description

We are looking for a Advanced Technical Support Engineer to join our growing global team at Sectigo.

The Advanced Technical Support Engineer works closely with Sectigo’s customer base and sales department and handles the day-to-day customer issues reported and manages identified issues through to resolution, including assisting customers technical issues by researching, diagnosing, troubleshooting, and identifying solutions to resolve reported issues. This position is responsible for handling all issues escalated from the Tech Support Engineering team (e.g. tier 1).

This is a full-time and in-office position, working 5 days a week from our Ottawa office. 

This is an individual contributor role, reporting to the Manager, Tech Support.

Here are the core functions, responsibilities, and expectations for this role: 

• Work closely with Sectigo’s customer base and sales department.
• Handle all issues escalated from Technical Support, Level 1 and take ownership of customer issues reported and seeing problems through to resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve reported issues.
• Ask customers targeted questions to quickly understand the root of the problem.
• Assisting various customers through Phone, E-Mail, or Chat, until they resolve the reported technical issue.
• Provide prompt and accurate feedback to customers.
• Follow up with unresponsive customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Follow standard procedures for proper escalation of unresolved issues to Shift Lead / Team Lead or to the appropriate internal teams.
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Prioritize and manage several open issues at one time.
• Ensure all reported issues about the system are properly logged and reported.
• Contribute to create Knowledge Base of known issues and their fixes.
• Additional responsibilities and special projects as assigned.
• Other duties as assigned and related to the nature of this role and company initiatives.

Qualifications

Education:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience) is strongly preferred.

Experience:

• Minimum of 3+ years of experience in technical support or help desk environments is required; ideally 3 to 5+ years is preferred with some experience in an escalation role.
• Strong understanding of SSL/TLS, certificate lifecycle, and server/network 3-5+ years of customer support / help desk experience.
• Experience working with large accounts.
• Familiarity with ticketing systems such as Salesforce, Zendesk, or Freshdesk.
• Technical knowledge/experience/certifications with Microsoft, Cisco, (and / or) within the Security Industry.
• Strong knowledge of Linux Apache and Windows operating systems.
• Knowledge of Windows networking.
• Experience with information security products. (antivirus, spam filter, email encryption, etc.)
• Knowledge of Internet protocols and services including TCP/IP, DNS, SMTP, SSH, and SSL
• Strong knowledge of Active Directory.
• Applied knowledge troubleshooting server-level issues.
• Ability to communicate effectively in English, both verbally and in writing, is required. 

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• Strong communication and organization skills, with attention to detail and must be able to multi-task.
• Superior customer service and phone mannerism are required to handle support of Sectigo’s customer base.
• Computer literacy skills must include the use of e-mail, databases, and word processing applications.
• Excellent interpersonal and organizational skills.
• Strong experience on handling customer issues and possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality.
• Excellent verbal and written communication skills.
• Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base.
• Must be able to work shift work Monday through Friday including holidays based on business needs and possible Weekends and after hours.
• Must be willing to carry the after-hour Support pager.
• Operate well in a fast-paced, dynamic, and global environment without requiring significant supervision.
• Can think creatively and independently to resolve conflict as well as solve problems. 

Additional Information

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.  

**DESCRIPTION**
The Sales Support Representative is an essential function managing vendors orders, confirming accuracy, ensuring vendor commitments in accuracy and pricing, preventing any financial deductions. The Lead, Sales Support must possess proven strong communication, interpersonal, and organizational skills to interact successfully with vendors, customers, and managers.
**RESPONSIBILITIES**
**Primary Responsibilities**
+ Review ordering / purchases products from customer - including the completion of all order forms, transportation requests, packaging requirements, legal forms for interstate / international transport and as well all financial forms dealing with the purchase / sale.
+ Audit all forms and orders to confirm terms, conditions, allowances, and costs.
+ Support ADW programs and maximize sales by understanding Costco objectives and building relationships.
+ Develop relationship with Costco ICS's and AB's.
+ Create and submit invoices to Costco accounting portal.
+ Ensure Costco receives correct high-resolution photos for every e-commerce item and add the item to Instacart.
+ Review copies of CCI's and meat certificates for traceability; complete customs paperwork including CCI's and COS. Work with Customs Brokers to ensure that loads flagged for inspection are routed to the correct facility before delivery to Costco.
+ Complete Canada registration and Blue Bin/Stewardship forms in according with Canadian government regulations and requirements.
+ Assist with Walk Global account setup for adherence to shipping standards for Japan, Korea, and Taiwan.
+ Complete annual certificate renewals.
+ Engage PPD and FOB carriers for status of loads and depot appointments on large vendors shipping across borders.
+ Update internal associates and clients on Costco's currency exchange rate changes.
+ Ensuring vendor's Demos have been scheduled and performed.
+ Tracking, ensuring all materials for each scheduled Demo is available and on site.
+ Work closely with BM and AMM group on promotion contracts and confirm actuals after the event.
+ Track and deal with member complaints and queries.
+ Sending replacement parts out to member when needed.
+ Possess a comprehensive knowledge of the Customer's operation and key competitors.
+ Maintaining vendor specific reports outside of the internal system.
+ Maintain accurate Vendor and item setup in ADW systems with current info / pricing to include orders from BBS / Roadshows.
+ Maintain accurate / updated files for all item spec sheets / pricing / common forms on central locations.
+ Maintain complete AII and SLH files by vendor.
+ Meet with Business Managers weekly to review vendors and support tasks.
+ Assist backup coverage of BM desk when they are out of the office.
+ Assist Business Managers with vendor and Costco meeting prep, including serving in live meetings and note taking.
+ Create buydocs/item agreements.
+ Create and submit new item setups for internal system.
+ Maintain promotion calendar on the regionally shared calendar.
+ Purchase samples from Costco and other retailers.
+ Deliver samples to buying office.
+ Assist with monthly comp shopping.
+ Maintain Costco org chart.
**QUALIFICATIONS**
**Minimum Qualifications-Education and Experience**
+ High School Diploma/GED
+ Three (3) year's business process solutions, customer service and/or office administrative experience preferred in manufacturing, costing, pricing, distribution, product line, etc.
+ Proven food broker experience preferred.
+ Experience may be substituted for some of the above education.
**Minimum Qualifications-Knowledge,** Skills and Abilities
+ Strong interpersonal, organizational and administrative skills.
+ Strong ability to effectively communicate effectively with vendor, customers and team-members.
+ Able to operate computer systems, proficient in MS Office (Word, Excel, and Outlook).
+ Ability to multi-task, attention to detail, strong problem solving with attention to detail.
+ Ability to protects and secures all confidential and proprietary information.
+ Attention to detail as we use advanced math calculations to ensure accuracy between unit of measure conversions, pricing issues, weight of product, Tie x High, and multiple currency.
+ Ability to type minimum of 60 wpm.
**ABOUT US**
Acosta is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.
But it's not just about what we do - it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
**#DiscoverYourPath**
Acosta, and its subsidiaries, is an Equal Opportunity Employer
**Job Category:** Sales Support
**Position Type:** Full time
**Business Unit:** Sales
**Salary Range:** $50,000.00 - $60,000.00
**Company:** Acosta Canada Corporation
**Req ID:** 7283

Job Description

Job Description

We are seeking a skilled and proactive Network Support Specialist to join our IT team. The successful candidate will be responsible for maintaining, monitoring, and supporting our organizations computer networks and systems. You will troubleshoot network issues, ensure network security, and assist users with connectivity problems to keep our operations running smoothly.

Key Responsibilities:

• Monitor and maintain computer networks, servers, and related hardware.

• Troubleshoot network issues and respond to support tickets promptly.

• Install, configure, and support network equipment, including routers, switches, firewalls, and wireless access points.

• Ensure network security by implementing best practices and monitoring for vulnerabilities.

• Assist in network upgrades, migrations, and expansions.

• Maintain documentation related to network configurations, processes, and service records.

• Provide technical support and guidance to end-users and other IT staff.

• Collaborate with vendors and service providers for network-related services and equipment.

• Perform routine network performance tuning and backups.

• Stay updated on emerging technologies and recommend improvements.

Requirements:

• Bachelors degree in Computer Science, Information Technology, or a related field.

• Proven experience as a Network Support Specialist, Network Administrator, or similar role.

• Strong knowledge of networking protocols, hardware, and tools.

• Hands-on experience with Cisco or similar network equipment is a plus.

• Familiarity with network monitoring and diagnostic tools.

• Excellent problem-solving and communication skills.

• Relevant certifications (e.g., CompTIA Network+, CCNA) are highly desirable.

Job Description

Job Description

Salary:

IT Support Analyst

About Us:

At Regional Group, we're not your typical real estate company we're innovators, leaders, and trailblazers with over six decades of experience shaping the real estate landscape in the National Capital Region. Today, we boast a $5+ billion pipeline of commercial, mixed-use, and residential projects in various stages of development in Ontario and Quebec. Additionally, our management portfolio includes over 2.9 million square feet of commercial space and 2,000 residential units. Through our homebuilding division, eQ Homes, we consistently create visionary, award-winning communities that lead the way in home innovation and sustainable living initiatives.

Are you tech-savvy and passionate about solving IT challenges? Join us at the Regional Group as an IT Support Analyst. Reporting to the Senior Director, IT Strategy and Enterprise Solutions, you'll play a vital role in supporting business objectives and projects, aligning with our overall company vision. Apply now to be part of our dynamic team!

About the Role:

As an IT Support Analyst, your primary responsibility is to provide efficient and effective technical support to the Regional Group and its affiliated companies. This entails assisting in achieving business objectives, ensuring project success, and aligning with the overall company vision through your expertise in IT support. With your critical thinking, professionalism, strong interpersonal, and exceptional organizational skills, you'll play a pivotal role in our success.

Key Responsibilities:

General:

• Provide timely and friendly front-line IT support services to all Regional Group locations within the Ottawa region.
• Diagnose and troubleshoot hardware and software problems on desktops, laptops, and other devices.
• Utilize a centralized ticketing system to collect end-user incident reports, computer asset information, and other relevant data for the identification and resolution of IT-related problems.
• Collaborate with other IT Teams, vendors and consultants to address escalated support incidents.
• Contribute to the collection, recording, and upkeep of IT-related best practices, system configurations and diagrams, asset inventory, policies, and procedures.
• Maintain accurate documentation of IT systems, configurations, and user guides.
  Create knowledge base articles to facilitate efficient issue resolution.
  

Technology/Vendor specific:

• Install, configure, and maintain end-user applications and devices (MS Office 365, Windows 10+, Mobile device management, IP telephony, helpdesk ticketing system, video conferencing).
• Configure and maintain domain-based Windows desktops and laptops (Windows 10+, Mac OS).
• Proficiency in Microsoft PowerShell Scripting
• Perform Adds/Moves/Changes for user accounts and basic troubleshooting in DNS/DHCP/DFS environments.
  
• Manage NTFS and file share security with Adds/Moves/Changes and basic troubleshooting.
• Provide support for end-users in TCP/IP, Ethernet, and wireless environments.
• Support networked printers and end-user peripheral devices.
• Offer basic support for the corporate phone system.
• Conduct network device log and policy analysis, general hardware upkeep and maintenance, and patch/update management as needed.
• Perform other technical tasks as required.
  

Business/Administrative specific:

• Execute additional administrative tasks as needed.

About You:

• Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
• Demonstrated proficiency with 2-3 years of technical support experience.
• Demonstrate expertise and certification in Microsoft Windows 10+ and proficiency with the MS Office Suite, including Office 365.
  
• Independent and proactive in identifying, reporting, and troubleshooting problems, with a commitment to providing excellent service.
• Demonstrate proficiency in maintaining accessibility through mobile devices for timely response.
• Excellent communication skills in English, both verbal and written.
• Friendly demeanour, highly responsive to end-user needs with exceptional customer service
• Detail-oriented with a focus on accuracy in work delivery.
• Highly organized with efficient time management skills.
• Strong work ethic and punctuality in attendance and meetings.
• Consistent adherence to professional attire and behaviour is required.
  

Why Join Us:

• We empower our people to strive for creativity, uniqueness, and distinction.
• We are actively pursuing portfolio growth opportunities, ensuring continuous development and advancement.
• We take pride in shaping real estate in Ottawa for over 60 years
• Enjoy competitive pay, incentives, and tuition reimbursement to support your personal and professional growth.
  
• Benefit from 15 paid vacation days plus additional PTO to ensure a healthy work-life balance.
• Thrive in a supportive environment with ample growth opportunities to nurture your career.
• Our driven values are Integrity, Commitment, Innovation, Attention, Balance, Gratitude, and Leadership.
  

Regional Group is an equal-opportunity employer dedicated to creating an inclusive and accessible workplace environment. We are committed to cultivating a workforce that mirrors the diversity of our community, including individuals with disabilities. If you require accommodation or support during any stage of our recruitment and selection process, we will collaborate with you to address your needs.

Job Description

Job Description

Are you a rockstar English to French Translator looking to make your mark in the world of engineering manufacturing? Look no further! We are seeking a dynamic and results-driven individual to work on our translation team and take our business to the next level. With competitive compensation, great benefits, and a supportive, collaborative company culture, this is the perfect opportunity for someone like you who is ready to take on a new challenge. Apply today and let's build something great together!

Want to know the secret behind our company's success?

At Sonovision we are always exploring new ways to reach our goals. We explore areas outside of our comfort zone and push the boundaries to achieve our goals beyond what we think is possible. We believe it is essential to create an environment where everyone feels listened to, respected and supported. We encourage collaboration and empathy so that we can work together harmoniously and constructively. We hold ourselves to the highest standards to continuously exceed customers expectations.

As a Translation Support Specialist, you will play a crucial role in delivering accurate and culturally sensitive translations. You'll collaborate with internal teams to ensure consistency and quality in all translated materials. This role is ideal for someone who has a passion for languages, attention to detail, and excellent organizational skills.

Key Responsibilities:
•Translate documents and materials accurately and consistently between English and French.
•Support the translation process by managing glossaries, terminology databases, and style guides.
•Proofread and edit translations to ensure high quality and adherence to client guidelines.
•Assist with project coordination, including managing translation timelines and communicating with freelance translators.
•Maintain and update translation memory tools and software.
•Provide linguistic support for marketing content, reports, and client communications.

Qualifications:

Languages:
•Proficiency in English and French (spoken and written). Native or near-native proficiency preferred.
Education:
•Bachelor's degree in Translation and/or Linguistics
Experience:
•At least (3-5 years) of experience in translation or translation support roles.
•Familiarity with translation software (e.g., SDL Trados, Language Weaver, Multiterm, etc).
•Strong research and organizational skills.
•Attention to detail and ability to meet tight deadlines.
•Excellent communication and teamwork skills.

Preferred Skills:

• Membership with OTTIAQ or ATIO an asset
• Additional language skills are a plus.
• Project management experience is a bonus.
• Experience in administrative, military, aerospace and defense related translation.

What we offer

• Competitive health, dental, and life insurance benefits
• An entrepreneurial environment
• Hybrid work 3 days in office 2 remote
• Profit Sharing/Bonuses
• Employee Events
• 3 weeks of vacation to start
• Training and Development Programs

Sonovision Canada is committed to diversity and employment equity in the workplace. Applicants can make their needs known to HR and accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Description

Job Description

BILLING & CUSTOMER SUPPORT SPECIALIST NEEDED

We are currently searching for an individual to join our team in Billing & Client support capacity. The candidate must be a self motivated, well organized person that is looking for a full time hourly position with possible advancement. A background in customer service, and/or administrative work would be an asset. Will work alone in our Innes / Tenth Line office majority of the time at beginning and will be there to make outbound calls and direct traffic to our other locations.

MUST BE FLUENT IN ENGLISH AND FRENCH! Contract is for on a 90 Day Trial Basis with Renewal option based on Development

DUTIES AND RESPONSIBILITIES INCLUDE:

- Daily Outbound Billing Calls to Existing Clients who have past due payments

- Act as Liason between our Head Office Billing department and our clients to work through solutions for billing issues

- Routine Client Support Calls to assist in other (Non-Billing) Client Service transactions

- Assist Team in Answering Incoming Phone Traffic and Re-Routing Calls

- MUST BE ORGANIZED & COMFORTABLE ON PHONE

- Must be able to work alone with little supervsion (Lot's of Support though)

- Assist Team where Needed with Other Support & Administrative Duties

40 HOURS PER WEEK - MONDAY THROUGH FRIDAY 9:00 - 5:00 $18.00 HOURLY

ROOM FOR ADVANCEMENT TO FULL TIME SALARIED TEAM MEMBER ONCE LICENSED

LOCATED IN ORLEANS (INNES & TENTH LINE)

KEVIN J CARRUTHERS DESJARDINS INSURANCE AGENCIES

IF THIS POSITION IS OF INTEREST TO YOU - PLEASE FORWARD YOUR RESUME BY EMAIL AND YOU WILL BE CONTACTED FOR AN INTERVIEW TIME,

Job Description

Job Description

Salary: $70,000 - $80,000

Product Management Support
Ottawa, ON

Mist Mobility Integrated Systems Technology is a pioneering company in the field of precision aerial delivery and recovery systems including the Sherpa family of GPS guided parafoils, Space Recovery Systems, LaunchPADS Multi-Mission Manager, SkyLink Parachutist Navigation and Situational Awareness System, and other support equipment. With a strong commitment to innovation and excellence, we have established ourselves as the industry leader. Our cutting-edge technologies and solutions are trusted by military and commercial customers worldwide. We are currently seeking a Product Management Support Specialist to join our Ottawa based team!

What will you be doing?

• Support Product Managers in planning, scheduling, and tracking product development lifecycles
• Coordinate with engineering and manufacturing teams to monitor product timelines and deliverables and to facilitate engineering changes
• Assist in preparing product documentation
• Conduct research and compile competitive analysis, market trends and customer feedback
• Help maintain product databases, configuration control and revision histories
• Support maintenance of product bills of materials, methods of manufacture and costing assessments
• Organize and attend product review meetings, take minutes and follow up on action items
• Support the creation of internal and customer-facing product materials and presentations
• Assist with the launch and communication of new products or product updates
• Track key metrics and provide reports on product performance
• Maintain accurate records and version control for product information and drawings
• Support implementation of new product-development work, including breakdown structures , work-package descriptions
• Provide hands-on support with preparation for, execution of and reporting on product testing and associated anomaly investigations and resolutions

What do we need from you?

• Experience in as related role, such as: Product coordination or product support (in an engineering/manufacturing context), Manufacturing engineering, Business or Data analysis
• Experience in a product development, product management, or engineering support role
• Familiarity with product lifecycle management (PLM) and change management processes
• Hands-on involvement in product development, testing, or validation activities.
• Exposure to configuration management and version control systems.
• Prior experience in documenting meetings, tracking action items, and preparing reports.
• Experience working with enterprise-resource planning, requirements-management and engineering-tasking tools.

Compliance Statement

This position may require exposure to export-controlled information and is subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
MMIST values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
Please note that the salary range information provided is a general guideline only. Criteria such as the candidates qualifications and relevant experience, the scope of the specific position, as well as market and business considerations will be evaluated when extending an offer.

Job Description

Job Description

Job Summary:The Junior Clerical Support will be responsible for performing a variety of administrative and clerical tasks to support the office staff.

The ideal candidate will have excellent communication and organizational skills, as well as proficiency in Microsoft Office applications.Key Responsibilities:

• Greet clients and visitors and direct them to the appropriate staff member
• Answer phones and relate messages as needed
• Prepare and distribute correspondence, memos, and other documents
• Maintain electronic and paper files and records
• Enter data into project management software and other databases as needed
• Schedule appointments and meetings as requested
• Assist with the organization of project materials and supplies
• Perform general office duties such as photocopying, scanning, and faxing
• Order and maintain office supplies if required
• Other duties as assigned by office management

Qualifications:

• High school diploma or equivalent required; Associate's degree in business or related field preferred, or equivalent combination of education and experience
• 1-2 years of relevant work experience
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• Strong organizational and communication skills
• Attention to detail and accuracy
• Ability to work independently and as part of a team
• Positive attitude and willingness to learn
• Knowledge of basic office equipment such as printers, copiers, and scanners

Internal Job Code: OP-CL-02
Salary Range: $40,000 - $60,000 / Annually

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Job Description

Job Description

Company Description

At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.

As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that share our passion for providing the best fresh shopping experience!

Job Description

This position will work as part of an experienced team in a fast-paced exciting environment and will be responsible for installing and maintaining computer hardware, software, networks and phone systems, including handsets and mobile phones. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities:

• Provide clients with onsite and remote support services for hardware or software problems
• Configure and install new equipment including computers, desk phones, mobile devices, other internal hardware and systems.
• Provide support on the following technologies:
  • Microsoft Office suite
  • Windows Desktop Systems
  • Email services
  • Network and wireless access
  • Point of Sale systems
  • Printers
  • Mobile technologies
• Troubleshoot networking related issues and user issues as required.
• Ensure backup software is working properly and address issues as required.
• May be requested to undertake other related duties on a periodic basis.

Qualifications

• Typically requires completion of post-secondary education in Technology or related discipline, plus a minimum of 1-3 years of IT related experience, or an equivalent combination of education and experience.  
• Exceptional communications skills, both verbal and written.
• Strong analytical, troubleshooting and problem-solving skills.
• Strong interpersonal skills and ability to excel in a team environment.
• Superior customer service skills and positive attitude.
• Desire to learn new technologies, processes and take on new challenges.
• Ability to work on an on-call rotation.
• Knowledge of Network administration
• Must have a valid driver’s license as travel between locations is required.
• Successful completion of a criminal background check required.

Work & Sensory Environment:

• May be required to sit for long periods of time at workstation.
• Providing service to several people or departments, working under many simultaneous deadlines.
• Possible exposure to eye strain from computer terminals.
• Exposure to stress caused by open office noise and crowded conditions.

Additional Information

Accommodation is available upon request for applicants and employees with disabilities.