32 IT Support jobs in Kitchener
SailPoint L2 Support
Kitchener, Ontario
CyberSolve
Posted today
Job Viewed
Job Description
CyberSolve is a fastest growing IAM Specialist firm in the US with aspirations of becoming the world's largest company in the IAM space.
CyberSolve’s 350+ specialists solve interesting puzzles in Non-Employee IAM, Rapid App onboarding, access certifications, etc. for some of the largest retailers, banks, pharma giants, governments and airlines. We are expanding rapidly and searching for brilliant SailPoint & CyberArk L2 Support professionals across the globe, specifically across Canada, US and India.
On offer is a role with one of the most powerful IAM teams in the industry, solid projects, competitive salary, ability to expand into other areas of IAM etc. We invite you to join this team. A detailed Job description for SailPoint L2 Support professionals is as below:
Job description:
- Resolving the tickets routed to the Support team from L1/help desk / Email/ Teams Channel and providing timely solution to the end-users
- Monitoring/analyzing the logs for any errors and Debug and troubleshoot of any issues related to SailPoint IdentityIQ/IAM tools
- Performing RCA for major incidents and escalating major incidents to the Incident and/or Problem Manager, wherever required
- Ensuring all the IAM services are up and running and proactively monitoring SailPoint IIQ services / IAM Services
- Participating in running the factory model to onboard identified applications into the IAM platform
- Suggesting recommendations for continuous improvement based on day-to-day service delivery
- Supervising daily scheduled tasks such as Account Aggregation, Group Aggregation and Identity Refresh Tasks
- Troubleshooting hardware and software errors by running diagnostics, documenting problems & resolutions, prioritizing problems, and assessing impact of issue
- Providing documentation and technical specifications and Standard Operating Procedures for the Support team as a whole
- Ensure that all the tickets/incidents are resolved within committed SLA’s
- Creating Active List, Updating Active List and using rules to populate an Active List
- Monitoring the multiple network and security devices to ensure appropriate system administrative actions, investigate and report on noted irregularities
- Technical Analysis of the tickets that are raised
- Allocate and manage work to L2 and L3 team members
- Ensure L1 and L2 coverage in PST time zone
- Provide estimates for the ticket resolution
- Co-ordinate with L3 for code fixes
- Get KT on the custom features from the implementation team and related documents
- Test and validate the fixes on UAT along with L2
- Responsible for configuration related fixes
- Work with Customer technical / functional teams to get the fixes validated on UAT
- Move the code to production after confirmation
- Maintain versioning and tagging for post production fixes on configurations
Required Skills:
- Experience of 5+ years on Support Experience of more than 2+ years as Lead for support
- Should have had customer facing experience for more than 2+ years
- Must be experienced on the SailPoint/IAM implementation and support activities
- Should have handled SLA based support teams with 24X5 or 24X7 coverage
- Must have owned the Infrastructure and SailPoint/IAM application support activities completely
- Experience of working with Customer on site/ on location will be a great advantage.
- Should be hands on the SailPoint/IAM both on the configurations / administration and code analysis
*** We are sorry, we will not be able to consider Corp-to-Corp (C2C) candidates for this position***
This advertiser has chosen not to accept applicants from your region.
0
SailPoint L2 Support
Cambridge, Ontario
CyberSolve
Posted today
Job Viewed
Job Description
CyberSolve is a fastest growing IAM Specialist firm in the US with aspirations of becoming the world's largest company in the IAM space.
CyberSolve’s 350+ specialists solve interesting puzzles in Non-Employee IAM, Rapid App onboarding, access certifications, etc. for some of the largest retailers, banks, pharma giants, governments and airlines. We are expanding rapidly and searching for brilliant SailPoint & CyberArk L2 Support professionals across the globe, specifically across Canada, US and India.
On offer is a role with one of the most powerful IAM teams in the industry, solid projects, competitive salary, ability to expand into other areas of IAM etc. We invite you to join this team. A detailed Job description for SailPoint L2 Support professionals is as below:
Job description:
- Resolving the tickets routed to the Support team from L1/help desk / Email/ Teams Channel and providing timely solution to the end-users
- Monitoring/analyzing the logs for any errors and Debug and troubleshoot of any issues related to SailPoint IdentityIQ/IAM tools
- Performing RCA for major incidents and escalating major incidents to the Incident and/or Problem Manager, wherever required
- Ensuring all the IAM services are up and running and proactively monitoring SailPoint IIQ services / IAM Services
- Participating in running the factory model to onboard identified applications into the IAM platform
- Suggesting recommendations for continuous improvement based on day-to-day service delivery
- Supervising daily scheduled tasks such as Account Aggregation, Group Aggregation and Identity Refresh Tasks
- Troubleshooting hardware and software errors by running diagnostics, documenting problems & resolutions, prioritizing problems, and assessing impact of issue
- Providing documentation and technical specifications and Standard Operating Procedures for the Support team as a whole
- Ensure that all the tickets/incidents are resolved within committed SLA’s
- Creating Active List, Updating Active List and using rules to populate an Active List
- Monitoring the multiple network and security devices to ensure appropriate system administrative actions, investigate and report on noted irregularities
- Technical Analysis of the tickets that are raised
- Allocate and manage work to L2 and L3 team members
- Ensure L1 and L2 coverage in PST time zone
- Provide estimates for the ticket resolution
- Co-ordinate with L3 for code fixes
- Get KT on the custom features from the implementation team and related documents
- Test and validate the fixes on UAT along with L2
- Responsible for configuration related fixes
- Work with Customer technical / functional teams to get the fixes validated on UAT
- Move the code to production after confirmation
- Maintain versioning and tagging for post production fixes on configurations
Required Skills:
- Experience of 5+ years on Support Experience of more than 2+ years as Lead for support
- Should have had customer facing experience for more than 2+ years
- Must be experienced on the SailPoint/IAM implementation and support activities
- Should have handled SLA based support teams with 24X5 or 24X7 coverage
- Must have owned the Infrastructure and SailPoint/IAM application support activities completely
- Experience of working with Customer on site/ on location will be a great advantage.
- Should be hands on the SailPoint/IAM both on the configurations / administration and code analysis
*** We are sorry, we will not be able to consider Corp-to-Corp (C2C) candidates for this position***
This advertiser has chosen not to accept applicants from your region.
1
SailPoint L2 Support
Waterloo, Ontario
CyberSolve
Posted today
Job Viewed
Job Description
CyberSolve is a fastest growing IAM Specialist firm in the US with aspirations of becoming the world's largest company in the IAM space.
CyberSolve’s 350+ specialists solve interesting puzzles in Non-Employee IAM, Rapid App onboarding, access certifications, etc. for some of the largest retailers, banks, pharma giants, governments and airlines. We are expanding rapidly and searching for brilliant SailPoint & CyberArk L2 Support professionals across the globe, specifically across Canada, US and India.
On offer is a role with one of the most powerful IAM teams in the industry, solid projects, competitive salary, ability to expand into other areas of IAM etc. We invite you to join this team. A detailed Job description for SailPoint L2 Support professionals is as below:
Job description:
- Resolving the tickets routed to the Support team from L1/help desk / Email/ Teams Channel and providing timely solution to the end-users
- Monitoring/analyzing the logs for any errors and Debug and troubleshoot of any issues related to SailPoint IdentityIQ/IAM tools
- Performing RCA for major incidents and escalating major incidents to the Incident and/or Problem Manager, wherever required
- Ensuring all the IAM services are up and running and proactively monitoring SailPoint IIQ services / IAM Services
- Participating in running the factory model to onboard identified applications into the IAM platform
- Suggesting recommendations for continuous improvement based on day-to-day service delivery
- Supervising daily scheduled tasks such as Account Aggregation, Group Aggregation and Identity Refresh Tasks
- Troubleshooting hardware and software errors by running diagnostics, documenting problems & resolutions, prioritizing problems, and assessing impact of issue
- Providing documentation and technical specifications and Standard Operating Procedures for the Support team as a whole
- Ensure that all the tickets/incidents are resolved within committed SLA’s
- Creating Active List, Updating Active List and using rules to populate an Active List
- Monitoring the multiple network and security devices to ensure appropriate system administrative actions, investigate and report on noted irregularities
- Technical Analysis of the tickets that are raised
- Allocate and manage work to L2 and L3 team members
- Ensure L1 and L2 coverage in PST time zone
- Provide estimates for the ticket resolution
- Co-ordinate with L3 for code fixes
- Get KT on the custom features from the implementation team and related documents
- Test and validate the fixes on UAT along with L2
- Responsible for configuration related fixes
- Work with Customer technical / functional teams to get the fixes validated on UAT
- Move the code to production after confirmation
- Maintain versioning and tagging for post production fixes on configurations
Required Skills:
- Experience of 5+ years on Support Experience of more than 2+ years as Lead for support
- Should have had customer facing experience for more than 2+ years
- Must be experienced on the SailPoint/IAM implementation and support activities
- Should have handled SLA based support teams with 24X5 or 24X7 coverage
- Must have owned the Infrastructure and SailPoint/IAM application support activities completely
- Experience of working with Customer on site/ on location will be a great advantage.
- Should be hands on the SailPoint/IAM both on the configurations / administration and code analysis
*** We are sorry, we will not be able to consider Corp-to-Corp (C2C) candidates for this position***
This advertiser has chosen not to accept applicants from your region.
2
SailPoint L2 Support
Guelph, Ontario
CyberSolve
Posted today
Job Viewed
Job Description
CyberSolve is a fastest growing IAM Specialist firm in the US with aspirations of becoming the world's largest company in the IAM space.
CyberSolve’s 350+ specialists solve interesting puzzles in Non-Employee IAM, Rapid App onboarding, access certifications, etc. for some of the largest retailers, banks, pharma giants, governments and airlines. We are expanding rapidly and searching for brilliant SailPoint & CyberArk L2 Support professionals across the globe, specifically across Canada, US and India.
On offer is a role with one of the most powerful IAM teams in the industry, solid projects, competitive salary, ability to expand into other areas of IAM etc. We invite you to join this team. A detailed Job description for SailPoint L2 Support professionals is as below:
Job description:
- Resolving the tickets routed to the Support team from L1/help desk / Email/ Teams Channel and providing timely solution to the end-users
- Monitoring/analyzing the logs for any errors and Debug and troubleshoot of any issues related to SailPoint IdentityIQ/IAM tools
- Performing RCA for major incidents and escalating major incidents to the Incident and/or Problem Manager, wherever required
- Ensuring all the IAM services are up and running and proactively monitoring SailPoint IIQ services / IAM Services
- Participating in running the factory model to onboard identified applications into the IAM platform
- Suggesting recommendations for continuous improvement based on day-to-day service delivery
- Supervising daily scheduled tasks such as Account Aggregation, Group Aggregation and Identity Refresh Tasks
- Troubleshooting hardware and software errors by running diagnostics, documenting problems & resolutions, prioritizing problems, and assessing impact of issue
- Providing documentation and technical specifications and Standard Operating Procedures for the Support team as a whole
- Ensure that all the tickets/incidents are resolved within committed SLA’s
- Creating Active List, Updating Active List and using rules to populate an Active List
- Monitoring the multiple network and security devices to ensure appropriate system administrative actions, investigate and report on noted irregularities
- Technical Analysis of the tickets that are raised
- Allocate and manage work to L2 and L3 team members
- Ensure L1 and L2 coverage in PST time zone
- Provide estimates for the ticket resolution
- Co-ordinate with L3 for code fixes
- Get KT on the custom features from the implementation team and related documents
- Test and validate the fixes on UAT along with L2
- Responsible for configuration related fixes
- Work with Customer technical / functional teams to get the fixes validated on UAT
- Move the code to production after confirmation
- Maintain versioning and tagging for post production fixes on configurations
Required Skills:
- Experience of 5+ years on Support Experience of more than 2+ years as Lead for support
- Should have had customer facing experience for more than 2+ years
- Must be experienced on the SailPoint/IAM implementation and support activities
- Should have handled SLA based support teams with 24X5 or 24X7 coverage
- Must have owned the Infrastructure and SailPoint/IAM application support activities completely
- Experience of working with Customer on site/ on location will be a great advantage.
- Should be hands on the SailPoint/IAM both on the configurations / administration and code analysis
*** We are sorry, we will not be able to consider Corp-to-Corp (C2C) candidates for this position***
This advertiser has chosen not to accept applicants from your region.
3
Bilingual PlanRight Support Agent
Waterloo, Ontario
Manulife
Posted today
Job Viewed
Job Description
Our PlanRight Support team assists members who have Group Retirement plans with transactions and questions on their investments, such as, fund direction and fund changes, investment management fees, rates of return and the impact of fund rationalizations. The teams operating hours are between 9:00 am to 5:00 pm, Monday to Friday, 37.5 hours per week.
**Position Responsibilities:**
+ Handle inbound, outbound and email databases to provide education to members seeking some form of guidance or desire for advice
+ Gather and accurately record all customer information required to meet compliance and privacy needs within CRM tool
+ Providing customer experience accurately and professionally
+ Ability to position full value of advice in order to make successful referrals to the Wealth & Retirement advisors
+ Ability to triage existing lead to effectively handle immediate needs or position a warm introduction to Wealth & Ret advisor, as needed
+ Ability to process service-related needs for clients
+ Meeting productivity and quality objectives established by the department as well as call audits
+ Meet service level agreements on activities related to Welcome calls
+ Proactively staying abreast of changes in legislation, product, and administrative processes
+ Handle advisor toll free line
**Required Qualifications:**
+ 1-2 years of Financial Services experience, preferably in phone
+ Passion for helping people on a one-on-one basis
+ Advanced listening and customer service skills
+ Ability to consult with all customers
+ Ability to adapt to the evolving needs of the business
+ Strong analytical and problem-solving skills
+ Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.
**Preferred Qualifications:**
+ Post-secondary education in finance, business or related field
+ Background in a financial services industry
+ Canadian Securities Course or IFIC is an asset
+ Understanding of Investment products available to Canadian Investors (eg. RRSP, RRIF)
+ Knowledge of segregated funds
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
#LI-WAM
#LI-HYBRID
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Montreal, Quebec
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$51,375.00 CAD - $85,625.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
**Position Responsibilities:**
+ Handle inbound, outbound and email databases to provide education to members seeking some form of guidance or desire for advice
+ Gather and accurately record all customer information required to meet compliance and privacy needs within CRM tool
+ Providing customer experience accurately and professionally
+ Ability to position full value of advice in order to make successful referrals to the Wealth & Retirement advisors
+ Ability to triage existing lead to effectively handle immediate needs or position a warm introduction to Wealth & Ret advisor, as needed
+ Ability to process service-related needs for clients
+ Meeting productivity and quality objectives established by the department as well as call audits
+ Meet service level agreements on activities related to Welcome calls
+ Proactively staying abreast of changes in legislation, product, and administrative processes
+ Handle advisor toll free line
**Required Qualifications:**
+ 1-2 years of Financial Services experience, preferably in phone
+ Passion for helping people on a one-on-one basis
+ Advanced listening and customer service skills
+ Ability to consult with all customers
+ Ability to adapt to the evolving needs of the business
+ Strong analytical and problem-solving skills
+ Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.
**Preferred Qualifications:**
+ Post-secondary education in finance, business or related field
+ Background in a financial services industry
+ Canadian Securities Course or IFIC is an asset
+ Understanding of Investment products available to Canadian Investors (eg. RRSP, RRIF)
+ Knowledge of segregated funds
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
#LI-WAM
#LI-HYBRID
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Montreal, Quebec
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$51,375.00 CAD - $85,625.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
This advertiser has chosen not to accept applicants from your region.
4
Senior Operations Support Engineer
Waterloo, Ontario
Manulife
Posted today
Job Viewed
Job Description
Collaborating with our Engineering Manager, our Senior Operational Support Engineer will monitor/support and optimize systems and processes.
**Position Responsibilities:**
+ Understand the business drivers and analyze cases.
+ Addresses area-level risks, provides and implements mitigation plan.
+ Reports about area readiness/quality, and raise red flags in crisis situations.
+ Monitor production environment taking a complete view of system health; Track and produce key data for the team and develop strategies to increase efficiency.
+ Maintain software and system applications.
+ Improve reliability, quality, and time-to-market of our suite of software solutions.
+ Measure and optimize system performance, with an eye toward growing our capabilities, anticipating customer needs, and innovating to improve continually.
+ Provide primary operational support for multiple large, distributed software applications.
+ Work with business clients and internal and external teams to debug or resolve application issues.
+ Flexible to provide On-call support to resolve issues as required.
+ Gather and analyze metrics from operating systems and applications to assist in performance tuning and fault finding.
+ Partner with development teams to improve services through thorough testing and release procedures.
+ Participate in system design consulting, platform management.
+ Create sustainable systems and services through automation and uplifts.
+ Maintain the reliability of system with accurate monitoring and alerts with well-defined service level objectives as per Application Criticality Framework.
+ Facilitate incident investigations and triage for complex issues.
+ Demonstrate a proactive approach to identifying problems, areas for improvement, and performance bottlenecks by building and enhancing automation.
+ Identify and implement opportunities for automation within the support environment to optimize efforts.
+ Coaching/Mentoring of more junior Support team members with technical issues.
**Required Qualifications** :
+ Bachelor's degree or equivalent experience in computer science or other technical, scientific field.
+ Minimum 5 to 7+ years in role of Senior Operations Engineer.
+ Experience with ITIL processes - Incident and change management.
+ Experience with SNOW, JIRA and ticketing workflows.
+ Ability to be a problem solver to address problems and drive determination of root causes.
+ Ability to program (structured and OO) with one or more high level languages, such asReact, Node.js, JavaScript or similar.
+ Experience with one or more of the following: Scheduling (CA, CA WLA), SQL queries, Stored procedure review and analysis, Shell Scripting/ Power Shell/UNIX scripting, Windows/ Batch Scripting, Windows Task scheduler and Monitoring tools like New Relic, Devo and Azure Data Explorer (ADX)
+ Experience with working and supporting Microsoft .Net technologies applications, micro services hosted on Azure Kubernetes clusters.
+ Experience with Agile (Scrum or Kanban), Jira and ServiceNow.
**Preferred Qualifications:**
+ Previous success in technical engineering or application support.
+ Coding experience beyond simple scripts.
+ Knowledge of site reliability engineers (SREs) concepts.
+ Experience with monitoring and alerting applications such as Moogsoft, Dynatrace, DEVO, New Relic or other similar tools.
**When you join our team:**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are
more than just words.
- As part of our global team, we'll support you in shaping the future you want to see
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$94,220.00 CAD - $174,980.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
**Position Responsibilities:**
+ Understand the business drivers and analyze cases.
+ Addresses area-level risks, provides and implements mitigation plan.
+ Reports about area readiness/quality, and raise red flags in crisis situations.
+ Monitor production environment taking a complete view of system health; Track and produce key data for the team and develop strategies to increase efficiency.
+ Maintain software and system applications.
+ Improve reliability, quality, and time-to-market of our suite of software solutions.
+ Measure and optimize system performance, with an eye toward growing our capabilities, anticipating customer needs, and innovating to improve continually.
+ Provide primary operational support for multiple large, distributed software applications.
+ Work with business clients and internal and external teams to debug or resolve application issues.
+ Flexible to provide On-call support to resolve issues as required.
+ Gather and analyze metrics from operating systems and applications to assist in performance tuning and fault finding.
+ Partner with development teams to improve services through thorough testing and release procedures.
+ Participate in system design consulting, platform management.
+ Create sustainable systems and services through automation and uplifts.
+ Maintain the reliability of system with accurate monitoring and alerts with well-defined service level objectives as per Application Criticality Framework.
+ Facilitate incident investigations and triage for complex issues.
+ Demonstrate a proactive approach to identifying problems, areas for improvement, and performance bottlenecks by building and enhancing automation.
+ Identify and implement opportunities for automation within the support environment to optimize efforts.
+ Coaching/Mentoring of more junior Support team members with technical issues.
**Required Qualifications** :
+ Bachelor's degree or equivalent experience in computer science or other technical, scientific field.
+ Minimum 5 to 7+ years in role of Senior Operations Engineer.
+ Experience with ITIL processes - Incident and change management.
+ Experience with SNOW, JIRA and ticketing workflows.
+ Ability to be a problem solver to address problems and drive determination of root causes.
+ Ability to program (structured and OO) with one or more high level languages, such asReact, Node.js, JavaScript or similar.
+ Experience with one or more of the following: Scheduling (CA, CA WLA), SQL queries, Stored procedure review and analysis, Shell Scripting/ Power Shell/UNIX scripting, Windows/ Batch Scripting, Windows Task scheduler and Monitoring tools like New Relic, Devo and Azure Data Explorer (ADX)
+ Experience with working and supporting Microsoft .Net technologies applications, micro services hosted on Azure Kubernetes clusters.
+ Experience with Agile (Scrum or Kanban), Jira and ServiceNow.
**Preferred Qualifications:**
+ Previous success in technical engineering or application support.
+ Coding experience beyond simple scripts.
+ Knowledge of site reliability engineers (SREs) concepts.
+ Experience with monitoring and alerting applications such as Moogsoft, Dynatrace, DEVO, New Relic or other similar tools.
**When you join our team:**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are
more than just words.
- As part of our global team, we'll support you in shaping the future you want to see
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$94,220.00 CAD - $174,980.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
This advertiser has chosen not to accept applicants from your region.
5
Business Application Support Analyst
Kitchener, Ontario
Manulife
Posted today
Job Viewed
Job Description
**Distributor Services** is looking for a bright and enthusiastic individual to join the team as a Business Application Support Analyst? Reporting to the Manager of Distributor Services, this role will be accountable for providing consistent, accurate and timely support to our internal and external customers, with a primary focus on supporting multiple products, projects, and processes. Establishing new, and improving existing, processes to ensure optimal efficiency as it relates to operational workflow while adhering to all Firm and regulatory standards.
**Position Responsibilities:**
+ Recommend systems enhancements and other operational opportunities to improve operational efficiencies
+ Providing recommendations for future enhancements to user experience and business usability
+ Shared responsibility for Intake, Triage, Analysis and Delivery of requests submitted to DS
+ Identifying and supporting business initiatives, and on-time delivery of assigned projects
+ Identify opportunities for digital improvements within DS, including leveraging robotics
+ Participate in projects and initiatives to drive out change and manage the impact on teams and processes
+ Adhere to multiple, and sometimes directly competing, timelines for a variety of projects as assigned
+ Review and updates of existing processes, as well as developing new processes
+ Develop a comprehensive understanding of DS teams, processes, procedures and policies
+ Support system updates/enhancements and introduction of new systems *Some testing may be required outside of business hours
+ Creating and collecting requirements to account for DS needs
+ Development and execution of test cases
+ Performing hands-on user acceptance testing
+ Investigate complex, high-impact impact and time-sensitive cases and business problems
**Required Qualifications:**
+ Proficient in MS Excel at an intermediate level and experienced with JIRA.
**Preferred Qualifications:**
+ Demonstrated analytical, investigative, and problem-solving skills with the ability to identify issues and implement effective solutions
+ Strong skills in influencing, negotiating, and managing conflicts
+ Preferred technical proficiency with Distributor Services systems, including AWD, Apexa, DSS, FASAT, Mainframe (CATS/Capsil 4.2), iFAST, Lotus Notes, and Repsource
+ Bilingualism (French & English) is preferred but not mandatory.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**#LI-HYBRID**
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Montreal, Quebec
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$51,375.00 CAD - $85,625.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
**Position Responsibilities:**
+ Recommend systems enhancements and other operational opportunities to improve operational efficiencies
+ Providing recommendations for future enhancements to user experience and business usability
+ Shared responsibility for Intake, Triage, Analysis and Delivery of requests submitted to DS
+ Identifying and supporting business initiatives, and on-time delivery of assigned projects
+ Identify opportunities for digital improvements within DS, including leveraging robotics
+ Participate in projects and initiatives to drive out change and manage the impact on teams and processes
+ Adhere to multiple, and sometimes directly competing, timelines for a variety of projects as assigned
+ Review and updates of existing processes, as well as developing new processes
+ Develop a comprehensive understanding of DS teams, processes, procedures and policies
+ Support system updates/enhancements and introduction of new systems *Some testing may be required outside of business hours
+ Creating and collecting requirements to account for DS needs
+ Development and execution of test cases
+ Performing hands-on user acceptance testing
+ Investigate complex, high-impact impact and time-sensitive cases and business problems
**Required Qualifications:**
+ Proficient in MS Excel at an intermediate level and experienced with JIRA.
**Preferred Qualifications:**
+ Demonstrated analytical, investigative, and problem-solving skills with the ability to identify issues and implement effective solutions
+ Strong skills in influencing, negotiating, and managing conflicts
+ Preferred technical proficiency with Distributor Services systems, including AWD, Apexa, DSS, FASAT, Mainframe (CATS/Capsil 4.2), iFAST, Lotus Notes, and Repsource
+ Bilingualism (French & English) is preferred but not mandatory.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**#LI-HYBRID**
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Montreal, Quebec
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$51,375.00 CAD - $85,625.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
This advertiser has chosen not to accept applicants from your region.
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6
Business Application Support Analyst
Waterloo, Ontario
Manulife
Posted today
Job Viewed
Job Description
**Distributor Services** is looking for a bright and enthusiastic individual to join the team as a Business Application Support Analyst? Reporting to the Manager of Distributor Services, this role will be accountable for providing consistent, accurate and timely support to our internal and external customers, with a primary focus on supporting multiple products, projects, and processes. Establishing new, and improving existing, processes to ensure optimal efficiency as it relates to operational workflow while adhering to all Firm and regulatory standards.
**Position Responsibilities:**
+ Recommend systems enhancements and other operational opportunities to improve operational efficiencies
+ Providing recommendations for future enhancements to user experience and business usability
+ Shared responsibility for Intake, Triage, Analysis and Delivery of requests submitted to DS
+ Identifying and supporting business initiatives, and on-time delivery of assigned projects
+ Identify opportunities for digital improvements within DS, including leveraging robotics
+ Participate in projects and initiatives to drive out change and manage the impact on teams and processes
+ Adhere to multiple, and sometimes directly competing, timelines for a variety of projects as assigned
+ Review and updates of existing processes, as well as developing new processes
+ Develop a comprehensive understanding of DS teams, processes, procedures and policies
+ Support system updates/enhancements and introduction of new systems *Some testing may be required outside of business hours
+ Creating and collecting requirements to account for DS needs
+ Development and execution of test cases
+ Performing hands-on user acceptance testing
+ Investigate complex, high-impact impact and time-sensitive cases and business problems
**Required Qualifications:**
+ Proficient in MS Excel at an intermediate level and experienced with JIRA.
**Preferred Qualifications:**
+ Demonstrated analytical, investigative, and problem-solving skills with the ability to identify issues and implement effective solutions
+ Strong skills in influencing, negotiating, and managing conflicts
+ Preferred technical proficiency with Distributor Services systems, including AWD, Apexa, DSS, FASAT, Mainframe (CATS/Capsil 4.2), iFAST, Lotus Notes, and Repsource
+ Bilingualism (French & English) is preferred but not mandatory.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**#LI-HYBRID**
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Montreal, Quebec
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$51,375.00 CAD - $85,625.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
**Position Responsibilities:**
+ Recommend systems enhancements and other operational opportunities to improve operational efficiencies
+ Providing recommendations for future enhancements to user experience and business usability
+ Shared responsibility for Intake, Triage, Analysis and Delivery of requests submitted to DS
+ Identifying and supporting business initiatives, and on-time delivery of assigned projects
+ Identify opportunities for digital improvements within DS, including leveraging robotics
+ Participate in projects and initiatives to drive out change and manage the impact on teams and processes
+ Adhere to multiple, and sometimes directly competing, timelines for a variety of projects as assigned
+ Review and updates of existing processes, as well as developing new processes
+ Develop a comprehensive understanding of DS teams, processes, procedures and policies
+ Support system updates/enhancements and introduction of new systems *Some testing may be required outside of business hours
+ Creating and collecting requirements to account for DS needs
+ Development and execution of test cases
+ Performing hands-on user acceptance testing
+ Investigate complex, high-impact impact and time-sensitive cases and business problems
**Required Qualifications:**
+ Proficient in MS Excel at an intermediate level and experienced with JIRA.
**Preferred Qualifications:**
+ Demonstrated analytical, investigative, and problem-solving skills with the ability to identify issues and implement effective solutions
+ Strong skills in influencing, negotiating, and managing conflicts
+ Preferred technical proficiency with Distributor Services systems, including AWD, Apexa, DSS, FASAT, Mainframe (CATS/Capsil 4.2), iFAST, Lotus Notes, and Repsource
+ Bilingualism (French & English) is preferred but not mandatory.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**#LI-HYBRID**
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Montreal, Quebec
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$51,375.00 CAD - $85,625.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
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7
Support Engineer - DevOps Products
Waterloo, Ontario
Targeted Talent
Posted today
Job Viewed
Job Description
Job Description
Job Description
Support Engineer – DevOps Products
Our Client is seeking a Support Engineer to join their team. If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail oriented and self-motivated, they want you on their team!
Our client is a leading provider of Development and Operational management solutions. They provide a wide variety of solutions such as testing, quality and security and DevOps tools.
Job Description:
- Providing effective customer service to customers using in-depth knowledge of company products
- Collaborate with other teams to meet and exceed customer service expectations
- Troubleshoot installation and testing problems across multiple programming languages and build environments.
- Help customers find product solutions.
- Escalate issues to Support Manager based on the severity of the issue
- Update user documentation.
- Providing excellent customer service and product knowledge to maintain customer satisfaction.
- Collecting customer feedback on features, bugs and other areas of importance and delivering this information to our product team
Required Skills:
- Strong knowledge of development technologies including: .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, Python
- Strong development skills including; Test automation, Mobile and Web development testing methods
- Knowledge of Operating Systems and App Support for: Windows, iOS, Linux, SQL, HTML5
- Knowledge of Integrations such as: Jira, Jenkins, Teamcity, Selenium WebDriver
- Stong knowledge of support process related to ticket tracking tools including any like Salesforce, Zendesk
- Knowledge of and hands-on experience with remote troubleshooting technologies
- Strong written, verbal and presentation skills
- Strong problem solving and analytical skills
- Strong ability to work independently and within a team
- Ability to multi-task across multiple products within different technology platforms
- English and German fluency both written and spoken, English required, English/German preferred
- Ability to work an 8 hour shift within the business hours of CEST
Required Experience:
- 2 years development experience with an emphasis on application testing and scripting
- 2 years experience in a customer facing role with a SaaS software/application development company
- 1 year experience with technical documentation writing
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist - AI Trainer
Guelph, Ontario
DataAnnotation
Posted today
Job Viewed
Job Description
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule.
We are looking for a *customer support specialist* to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say.
As part of the application process, you will be asked to complete an assessment. If you pass, you will gain access to projects. Based on the quality of your work, you will continue to receive projects regularly. We find our most successful candidates work between 5-20 hours per week, up to 40 hours.
Benefits:
* This is a full-time or part-time REMOTE position
* You’ll be able to choose which projects you want to work on
* You can work on your own schedule
* Projects are paid hourly, starting at $20+ USD per hour, with bonuses for high-quality and high-volume work
Responsibilities:
* Come up with diverse conversations over a range of topics
* Write high-quality answers when given specific prompts
* Compare the performance of different AI models
* Research and fact-check AI responses
Qualifications:
* Fluent in English (native or bilingual level)
* A bachelor's degree (completed or in progress)
* Excellent writing and grammar skills
* Strong research and fact-checking skills to ensure accuracy and originality
* Previous experience as a Freelance Writer, Content Writer, Editor, Copywriter, Copy Editor, or those with experience in journalism and/or media is preferred but not required
Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD.
#INDCACW
Job Type: Contract
Pay: From $27.35 per hour
Work Location: Remote
We are looking for a *customer support specialist* to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say.
As part of the application process, you will be asked to complete an assessment. If you pass, you will gain access to projects. Based on the quality of your work, you will continue to receive projects regularly. We find our most successful candidates work between 5-20 hours per week, up to 40 hours.
Benefits:
* This is a full-time or part-time REMOTE position
* You’ll be able to choose which projects you want to work on
* You can work on your own schedule
* Projects are paid hourly, starting at $20+ USD per hour, with bonuses for high-quality and high-volume work
Responsibilities:
* Come up with diverse conversations over a range of topics
* Write high-quality answers when given specific prompts
* Compare the performance of different AI models
* Research and fact-check AI responses
Qualifications:
* Fluent in English (native or bilingual level)
* A bachelor's degree (completed or in progress)
* Excellent writing and grammar skills
* Strong research and fact-checking skills to ensure accuracy and originality
* Previous experience as a Freelance Writer, Content Writer, Editor, Copywriter, Copy Editor, or those with experience in journalism and/or media is preferred but not required
Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD.
#INDCACW
Job Type: Contract
Pay: From $27.35 per hour
Work Location: Remote
This advertiser has chosen not to accept applicants from your region.
9