11 IT Support jobs in Regina
Production Support Engineer
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Job Title: Product Support Engineer
Location: Remote Role
Interview: Video Interview
Description:
• We are looking for a dedicated and technically skilled Product Support Engineer to provide end-user support for application and system-related issues. This role requires solid technical troubleshooting abilities, effective communication, and a customer-first mindset. The ideal candidate will work under limited supervision and apply discretion, judgment, and experience to resolve moderately complex issues in a timely and efficient manner.
• The Product Support Engineer will be responsible for identifying, researching, and resolving technical problems, while also documenting and tracking issues using ticketing systems. This role involves collaborating with cross-functional teams to ensure seamless resolution and continuous improvement in product support services.
Key Responsibilities :
• Provide technical support to end users via phone, email, and online platforms.
• Troubleshoot and resolve moderately complex application, system, or configuration issues.
• Analyze data errors and apply .NET-based fixes or workarounds where applicable.
• Track, document, and monitor support cases using appropriate tools (e.g., ticketing systems).
• Escalate unresolved issues to higher-tier engineering or development teams.
• Collaborate with development, QA, and product teams to support customer applications.
• Maintain documentation related to known issues, resolutions, and workarounds.
• Prioritize support requests based on impact and urgency, ensuring SLAs are met.
• Contribute to continuous improvement of support processes and end-user experience.
Required Qualifications and Skills :
• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 6+ years of experience in help desk or technical support, providing Level 1 or Level 2 support to end users.
• 5+ years of experience with verbal and written communication, effectively conveying technical details to both technical and non-technical users.
• 5+ years of experience applying structured problem-solving skills to diagnose and resolve application and system issues.
• 8+ years of experience using Microsoft Office products, including Excel for data review and Outlook for communication and ticket tracking.
• 3+ years of experience supporting .NET-based applications, including error analysis, basic debugging, and user-side issue resolution.
• 2+ years of experience working in organizations that emphasize continuous improvement and consumer-focused service delivery.
Preferred Qualifications :
• 1+ year of experience working in IT systems or infrastructure support roles, with exposure to software deployment or systems administration.
• 1+ year of experience with SQL, including querying for troubleshooting and data validation.
• 1+ year of experience using ticketing systems such as ServiceNow, Jira, or Zendesk to track and manage support requests.
Soft Skills :
• Strong attention to detail and organizational skills.
• Ability to work independently under limited supervision.
• High level of discretion and prioritization in managing multiple support tasks.
• A collaborative mindset with a focus on delivering excellent customer service.
Cloud Support Engineer
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Responsibilities
- Ability to Works with remote support team, vendors, end users, Customer Service Representatives and other technical staff to resolve Azure deployment and infrastructure services issues.
- Deployment of Azure hosted apps utilizing using automation tools
- Foundation Setup, Cloud Environment build and Migration
- Creating and Managing Documentation/Run Books
Azure Skill Requirements
- Hands-on experience using compute, networking, storage, database Deployment and Azure managements services
- Ability to evaluate cloud application requirements and prepare architectural recommendations for implementation, deployment, and provisioning applications on Azure
- Knowledge Azure CLI, Azure APIs, Azure Subscription and Billing Console
- Design a hybrid architecture using key Azure technologies (e.g., VPN, Azure Express route)
- Ability to provide best practice guidance on the architectural design across multiple applications and projects of the enterprise
- Familiarity with a scripting language
- Map business objectives to application/architecture requirements
- Architect a continuous integration and deployment process
- Create modify and update process document for team
Qualification
Overall experience of 8+ years (Cloud + Windows/Linux) including 3+ years of exclusive Azure cloud Operation and migratoin experinace
Certification Requirement
Microsoft Azure Architect - Exam AZ-303/AZ-304
Soft Skils
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCL’s value and its methodology
Lending Support Associate, CSC
Posted today
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Closing Date (MM/DD/YYY):
09/21/2025
Worker Type:
Term (Fixed Term)
Language(s) Required:
English
Term Duration (in months):
24
Salary Range (plus eligible to receive a performance based incentive, applicable to position) :
$53,805 - $72,795Loan administration knowledge needed:
Support our Customer Service Centre national lending team. You'll build relationships with customers and partners, prepare loan documents, answer queries and perform administrative tasks.
What you'll do:
- Answer customer requests for information
- Prepare correspondence and maintain filing systems
- Process post-loan documentation
- Perform data entry
- Monitor arrears reports
What we're looking for:
- Organized and detail-oriented multi-tasker with technical expertise
- Customer-focused with strong teamwork and people skills
- Able to deal with change, make decisions and solve problems
What you'll need:
- A diploma or certificate in administration and at least two years of related experience (or equivalent combination of education and experience)
- Knowledge of lending and loan administration methods
- Basic understanding of agriculture, sales and marketing
- Bilingualism (English and French) is an asset.
You belong here
At FCC, we're committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we're dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.
We encourage qualified applicants to apply, including members of these four employment equity groups:
- Indigenous Peoples
- Members of visible minority groups
- Persons with disabilities
- Women
Accessibility and accommodations
To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: - An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.
Support Engineer - DevOps Products
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Job Description
Support Engineer – DevOps Products
Our Client is seeking a Support Engineer to join their team. If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail oriented and self-motivated, they want you on their team!
Our client is a leading provider of Development and Operational management solutions. They provide a wide variety of solutions such as testing, quality and security and DevOps tools.
Job Description:
- Providing effective customer service to customers using in-depth knowledge of company products
- Collaborate with other teams to meet and exceed customer service expectations
- Troubleshoot installation and testing problems across multiple programming languages and build environments.
- Help customers find product solutions.
- Escalate issues to Support Manager based on the severity of the issue
- Update user documentation.
- Providing excellent customer service and product knowledge to maintain customer satisfaction.
- Collecting customer feedback on features, bugs and other areas of importance and delivering this information to our product team
Required Skills:
- Strong knowledge of development technologies including: .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, Python
- Strong development skills including; Test automation, Mobile and Web development testing methods
- Knowledge of Operating Systems and App Support for: Windows, iOS, Linux, SQL, HTML5
- Knowledge of Integrations such as: Jira, Jenkins, Teamcity, Selenium WebDriver
- Stong knowledge of support process related to ticket tracking tools including any like Salesforce, Zendesk
- Knowledge of and hands-on experience with remote troubleshooting technologies
- Strong written, verbal and presentation skills
- Strong problem solving and analytical skills
- Strong ability to work independently and within a team
- Ability to multi-task across multiple products within different technology platforms
- English and German fluency both written and spoken, English required, English/German preferred
- Ability to work an 8 hour shift within the business hours of CEST
Required Experience:
- 2 years development experience with an emphasis on application testing and scripting
- 2 years experience in a customer facing role with a SaaS software/application development company
- 1 year experience with technical documentation writing
Retail Support Expert, Cornwall Centre
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Job Description
Req Id:
Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is our people. We pride ourselves on hiring the best talent and creating a dynamic workplace where talents are utilized, opinions matter, and fun is encouraged!
We are also proud to offer our team members flexible work schedules, career growth opportunities and competitive benefits.
Responsibilities / Job Description
We are looking for someone who:
• Loves solving really tricky challenges
• Likes talking to people and genuinely enjoys helping others
• Enjoys discovering or learning new things while finding ways to create efficiency and improvement
• Thrives in a fast-paced environment and embraces change
What’s in it for you?
• Competitive hourly wage plus full benefits package
• Paid vacation and employee discounts on Bell services
• Opportunity for career growth, development and promotions
What’s the role?
• Be an excellent listener and communicator
• Committed to continuous learning adapting to change
• Be a team player by providing support and assisting your team when needed
• Delegate tasks effectively and monitor progress
• Be the store expert for all things service and operations related
• Support Store Operations
• Assist Store Manager with administrative tasks
• Visual Merchandising
• Supporting all brands in multiple locations
You'll be a perfect fit if you:
- Have excellent listening and communication skills
- Are passionate about the latest technology
- Strong Organizational skills
- Detailed oriented
- Self-motivated and able to lead a team in collaborative efforts
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Retail Stores
Job Location: Canada : Saskatchewan : Regina
Application Deadline: 06/12/2025
Please apply directly online to be considered for this role. Applications through email will not be accepted.
As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits options to support the well-being of you and your family.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Best Buy Express we are committed to ensuring that everyone feels like they are welcome, valued, respected and supported as they grow and reach their full potential.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Created: Canada, SK
Support technique automatisation et contrôle
Posted 4 days ago
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Description :
En tant que membre du département d'ingénierie, le Spécialiste de Soutien Technique joue un rôle essentiel dans le support technique de première ligne des clients utilisant nos systèmes de contrôle de l'éclairage. Il est chargé d'assister les clients en résolvant les problèmes techniques, en fournissant des conseils d'utilisation, en effectuant des diagnostics à distance et en assurant la satisfaction du client. Constamment à la recherche d’idées novatrices, le spécialiste travaillera en étroite collaboration avec nos équipes multidisciplinaires pour garantir un support de haute qualité.
Plus précisément, le détenteur de ce poste doit être en mesure d’effectuer les tâches suivantes :
- Fournir un support technique de qualité aux clients par téléphone, par courriel, ou par d'autres moyens de communication à distance;
- Diagnostiquer les problèmes techniques, identifier les pannes éventuelles, et guider les clients dans le processus de résolution;
- Effectuer des dépannages avancés en utilisant des outils et logiciels de diagnostic à distance;
- Documenter les cas de support technique, y compris les problèmes rencontrés et les solutions apportées, pour le suivi interne et externe;
- Collaborer avec l'équipe d'ingénierie pour résoudre les problèmes techniques complexes;
- Former les clients sur l'utilisation des systèmes de contrôle de l'éclairage, y compris l'explication des fonctionnalités et des meilleures pratiques;
- Suivre les procédures de support technique pour garantir des réponses cohérentes et efficaces aux problèmes des clients;
- Analyser la performance des systèmes à la fin des périodes de rodage en consultant et analysant des bases de données et produire les rapports détaillant les observations et recommandations ainsi que des analyses énergétiques;
- Assurer un suivi des cas de support jusqu'à ce qu'ils soient résolus à la satisfaction du client;
- Participer à l'amélioration continue du service en fournissant des commentaires sur les problèmes récurrents et en proposant des solutions d'amélioration.
- Diplôme universitaire en génie logiciel, informatique avec minimum 3 années d’expérience, DEC en génie informatique ou électrique avec minimum 5 années d’expérience, ou toute autre formation dans un domaine connexe et expérience jugées pertinentes.
- Expérience antérieure dans un rôle de soutien technique à distance est un atout.
- Connaissance approfondie des systèmes de contrôle de l'éclairage est un avantage.
- Compétences en communication orale et écrite en anglais exceptionnelles pour interagir efficacement avec les clients.
- Capacité à diagnostiquer et résoudre des problèmes techniques de manière méthodique.
- Excellentes compétences en service à la clientèle pour assurer la satisfaction du client.
- Capacité à travailler de manière autonome et en équipe.
- Capacité à gérer et à hiérarchiser plusieurs cas de support en parallèle.
- Maîtriser le SQL pour l’interrogation de bases de données et démontrer une forte compétence en manipulation de données avec Excel avancé (atout).
- Savoir identifier des tendances, interpréter les données et en tirer des conclusions pertinentes.
- Être capable de transformer des données complexes en tableaux de bord clairs et en graphiques compréhensibles.
- Disponibilité à travailler en horaires flexibles si nécessaire, y compris des visites chez le client à l'occasion, pour de l'aide à l'intégration et de la formation.
Conseiller support logiciels de productions végétales
Posted 4 days ago
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Vos responsabilités :
- Accompagner les clients par téléphone et par courriel dans l’utilisation de leurs logiciels;
- Recueillir et analyser les besoins des clients en tenant compte de l’urgence et de la complexité de leurs demandes, afin de les transférer aux personnes ayant l’expertise nécessaire;
- Effectuer un diagnostic des problèmes et les résoudre à distance;
- Documenter chaque appel et assurer un suivi des appels avec les clients;
- Participer à l’élaboration de support pédagogique;
- Partager vos connaissances et supporter l’équipe lors de demandes particulières des clients.
Ce qu'il vous faut :
- Un diplôme d’études collégiales ou une formation en productions végétales ou une combinaison de formations et d’expériences jugées pertinentes;
- Une bonne connaissance de l’environnement Windows et des logiciels de la Suite Office 365;
- Avoir le souci d’assurer la satisfaction de la clientèle;
- Avoir la capacité à travailler en équipe dans le but d’atteindre des objectifs établis.
Un atout si :
- Connaître SigaChamp, Geofolia, SigaFinance ou un autres logiciels SIGA;
- Avoir 2 ans d’expérience en service à la clientèle en support informatique;
- Avoir une connaissance du domaine agricole;
- Être bilingue.
Nous vous offrons :
- La dernière 1/2h de la semaine non travaillée et payée;
- 5 jours de congés de maladie par année;
- Une allocation de santé garantie;
- Des activités culturelles, sportives et conviviales durant l'année.
Et bien plus encore … !
- Être motivé et organisé;
- Entregent et capacité à bien communiquer (écrit et oral);
- Être à l'écoute des gens;
- Connaissance de base en informatique;
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