115 IT Support jobs in Richmond

Job Description

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!

Job Description

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!

Job Description

Job Description

As the Technical Support Specialist, you will be responsible of the day-to-day operation of the Spence Diamonds IT systems, network infrastructure, and POS platform. You are responsible for maintaining and supporting mission critical enterprise systems, including servers, local area networks (LANs), wide area networks (WANs), security systems, network segments, intranets, and other data communication systems. This role enables the business to grow and operate securely while maintaining high availability.

This is a temporary 6-month contract position with potential of extension.

Responsibilities

• Provide technical support for requests from internal customers
• Continuously monitor, troubleshoot, and update systems to enable company growth
• Support and maintain infrastructure including internet, phone, and security systems
• Perform and test robust disaster recovery plan, including on-site and off-site backups
• Plan and coordinate technical aspects of new store openings
• Monitor and maintain cloud network infrastructure
• Ensure network and data security integrity by adhering to best practice and actively monitoring intrusion logs
• Update and maintain system documentation and specifications
• Manage IT hardware assets, including maintenance, inventory, and upgrades
• Provide support and system administration for POS system
• Communicate, provide training, and release system changes
• Available for an on-call

What you bring

• 3–5 years of experience as a Technical Support Specialist or in a similar technical role.
• A college or university degree in Computer Science or a related field .
• Microsoft MCP, MCSE, and Cisco CCENT, CCNA, or CCNP certifications/training .
• Experience administering and supporting Microsoft Server environments , including Active Directory, DNS, DHCP, DFS, IIS, and SMTP.
• Experience configuring and maintaining Microsoft Office 365 .
• Experience with Microsoft SQL replication, maintenance, and backups .
• Proven experience administering and configuring enterprise network switches and supporting technologies (DHCP, DNS, TCP/IP, LAN, VLAN, WAN, WLAN, VPN).
• Hands-on experience configuring, managing, and troubleshooting virtualized server environments (e.g., VMware, Hyper-V).
• Experience administering and configuring security Network Video Recorders (NVRs) .
• Experience administering and configuring Veeam Backup and Replication .
• Experience working with cloud infrastructure platforms , such as Azure or AWS.
• Excellent verbal and written communication skills , including technical documentation.
• Strong troubleshooting and problem-solving abilities .

This role is located at our Vancouver, BC head office. This is not a remote role.

Compensation

The annual salary for this position is $60k - $78k. The successful candidates starting pay rate will be determined based on job-related skills, experience, and qualifications.

Job Description

Job Description

Company Description

Sodexo is the proud partner of the St George's School to deliver exceptional food services.

From $21.00 per hour

Full-time shifts available:

Schedules to be confirmed 

We are looking for new team members as Catering Support  to join our dynamic team! This position is Full-time. You will be offered a great team environment, work/life balance and the ability to prepare and serve healthy and appealing menus for consumers

Looking for a change, an opportunity to show your exceptional skills, a chance to help lead and build a team? Grow your career with a company that shares your passion!

Contributing to The Well-Being and Quality Of Our Consumers

The well-being of our consumers is at the heart of Sodexo's approach, customer engagement is integral in the services provided by Sodexo employees in various locations across Canada. We work closely with our consumers and clients to create an interactive and personalized environment for the well-being of everyone we serve.

Sodexo is proud to announce these nominations:  2021 Canada’s Best Diversity Employer; 2021 Canada’s Greenest Employers; 2020 Bloomberg Gender-Equality Index featured company; 2020 Parity Certification - Platinum level and Progressive Aboriginal Relations (PAR) Program company – Gold Level.

What We Can Offer You

Sodexo offers you a flexible and dynamic work environment, competitive compensation, access to ongoing training and development programs, and countless opportunities to grow within the company.

Job Description

Sodexo is looking for a Full-time, experienced and reliable Catering Support who has a passion for Catering. Benefits after 1 month of start date.

Duties would include but not limited to the following: set up and tear down of catering events, helping organize and keep inventory plus execution of catering events, some bartending and serving may be required. The Catering Support person must have the ability to work independently and work as a team. The Catering Support will also have the ability to work with the kitchen team to help with many different events and caterings throughout the school year. Weekend & Evenings availability maybe be required throughout the school year.

Schedule may change due to operational needs i.e. caterings and school events

Qualifications

Qualifications

• Must have Serving it Right 
• 1-2 years Catering experience
• Must be willing to obtain a Criminal Record Check for vulnerable sector

Additional Information

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class.

We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process. 

Thank you for your interest in Sodexo.

Please note that only selected candidates will be contacted .

Follow us on social media to see first-hand what we are all about!

Instagram: @SodexoCanadaCareers

Twitter: @SodexoJobsCA

LinkedIn: Sodexo Canada Careers

Facebook: Sodexo CA Jobs

Job Description
Insight Global is looking for a Technical Support Analyst to join one of North America's largest retail and wellness companies. This individual will be located in Bengaluru, India and will be required to go on site two days per week. The ideal candidate will be responsible for the following:
Provide technical support for software and hardware service tickets
Perform preventative maintenance of software /hardware
Support root cause analysis for chronic services issues
Support development and maintenance of relevant documentation
Participate in knowledge transfer activities
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
3-5 years of work experience directly related to L2 technology support OR Completed degree or diploma in IT related field and 3+ year work experience in technology support
Experience with call and ticket logging applications (e.g. ServiceNow)
Experience with Active Directory, SCCM, MS Office 365, OneDrive, and AWS cloud services
Experience configuring hardware such as iPhones, iPads, iPods, and printers
Experience with retail type technologies (POS, Ipod, RFID technology)
Experience setting up client/server-based software, such as MMS and Citrix
IT Networking experience LANWAN and Wireless
Knowledge of data cablingcomputer facilities
Experience managing and working alongside external IT support vendors and technicians null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Job Description

Job Description

Salary: $52,860-$0,790

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the worlds Tier 1 banks with assets exceeding 3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

Key Responsibilities:

• Maintain a strong understanding of FISPAN software and products to facilitate effective troubleshooting of clients technical issues of a complex nature.
  
• Work with clients and partners to troubleshoot technical support topics including ERP, Platform and Payment related issues
  
• Provide prompt and professional support across all inbound communication channels (Email, chat, and phone) while ensuring that all SLAs are maintained.
  
• Consult technical guides, user manuals and other documents to research and implement solutions
  
• Create new documentation and maintain internal/external knowledge bases
  
• Collaborate with Tier 2 support and other technical teams to escalate & resolve complex issues and incidents
  
• Provide advice and training to clients in response to identified difficulties
  
  

What you need:

• Education: High School graduation. Technical or payment industry training is considered an asset.
  
• Experience: At least 2 years in a technical support or customer service role. Experience in the payment/banking industry is considered a bonus.
  
• You need to have strong attention to detail, critical thinking and great judgment. You are the kind of person people call for advice or to have a second look at something important.
  
• You are proactive in seeking out information, using available resources, and experimenting with different approaches to overcome challenges.
  
• Superb customer service skills
  
• You are super interested in technology and how money gets from point A to Point B.
  
• A second language not necessary but is an asset
  
• Someone who is wanting to make an opportunity their own
  
• Looking for growth potential in the role and organization
  
• Language requirement: Bilingual in English and French

Why Work With Us?

• Experienced Team: Our CEO is Lisa Shields, a renowned tech entrepreneur whose previous venture, Hyperwallet, was purchased by Paypal and ranks as one of the largest Canadian technology company acquisitions. Lisa is backed by a seasoned leadership team with vast experience scaling technology companies from start-up through growth phases to acquisition. In joining our team you will benefit from that experience and associated mentorship opportunities, and further build your network and knowledge base.
• High Growth Environment: FISPAN is an emerging high growth company, and that implies autonomy and leadership over projects. Our employees hold a higher level of responsibility and are presented with various hands-on opportunities from the get-go. We want our team to reach their full potential and career aspirations, and FISPAN helps foster that.
• Rich Culture: The Companys culture is its greatest asset, and our team members form bonds that last a lifetime. We plan company-wide events, both virtual and in-person, and other activities to foster togetherness and help drive engagement. We also understand that personal growth happens on multiple levels, and so encourage a work-life balance with ample time to spend with family, explore new ideas and develop hobbies.
• Perks: Our prime downtown Vancouver office is close to a Skytrain, prestige shopping, and coastal views. FISPAN employees have access to our building fitness center and amenities, fully stocked cupboards, weekly team lunches, and daily coffee runs. We also set our employees up for success by providing the most modern MacBook and Apple equipment.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow.With that, the hiring salary range for this position is 52,860- 60,790annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our towards rewards offerings include support of career development, wellbeing, and personal growth.

• Extended health and dental benefits
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. Well be happy to clarify eligibility for interviewing candidates.

Diversity, Equity & Inclusion

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. This starts in the recruitment process. All job postings are first evaluated in a gender-decoding platform to ensure fair candidate pools. Human Resources and hiring managers also engage in blind hiring and resume review practices to ensure we are being objective and mitigating any potential biases.

Job Description

Job Description

Empower customers through every answer, insight, and interaction.

Join Acuity Insights as a Technical Customer Support Specialist supporting complex EdTech SaaS products in a mission-driven environment. In this fully remote role, you’ll work with our One45 and Analytics solutions to help higher education institutions train and graduate the next generation of doctors, nurses, and other healthcare professionals.

You’ll contribute to an evolving support function and collaborate with a team that values knowledge-sharing and continuous improvement. If you love learning fast, solving real problems, and supporting purpose-driven users, this might be a great next step for you.

You’ll also be joining a people-first company undergoing meaningful change, one that values balance, invests in your growth, and is building with care for the long term.

The Role You’ll Play

You’ll be a front-line champion for our Program Experience customers, delivering high-quality, human-centred support across our One45 and Analytics solutions.

You’ll help users navigate technical challenges, troubleshoot issues, and uncover how to use our products more effectively, all while collecting insights that drive internal improvements and product evolution.

You’ll support customers using One45, a powerful and deeply embedded software that powers curriculum delivery, clinical scheduling, evaluations, grades, and operational workflows across medical education.

While the product is actively being modernized, institutions continue to rely on the current product to run critical, high-stakes processes, and you’ll help ensure that the experience is smooth, stable, and well-supported.

This is a full-time role with core working hours of 8:00 a.m. to 5:00 p.m. Eastern Time, Monday to Friday. These hours allow you to fully support our customers, stay connected with your team, and collaborate across functions.

How You’ll Contribute

As a Technical Customer Support Specialist, you’ll support education programs using One45 and Analytics to streamline operations, surface insights, and graduate great healthcare professionals.

You will:

• Field, prioritize, and resolve customer support inquiries across a range of topics, from user access and product navigation to integrations, reporting, and system configuration.
• Investigate and troubleshoot technical issues using product knowledge, documentation, tools, and team collaboration.
• Translate complex workflows and systems into clear explanations and helpful guidance.
• Identify patterns in support needs and advocate for product or process improvements.
• Contribute to internal and external documentation, tooling, and support practices that scale.
• Collaborate with Customer Success, Product, and Development to share customer feedback and solve complex cross-functional challenges.

What You’ll Help Make Possible

Support at Acuity isn’t just about closing tickets; it’s about empowering people who are empowering future professionals.

With your work, we’ll:

• Deepen trust with our Program Experience customers and help them realize more value from our solutions.
• Improve the customer journey through responsive support and proactive enablement.
• Strengthen our support systems and knowledge base to scale with growth.
• Surface insights and opportunities that influence product, process, and partnership decisions.

Your support work will also inform improvements across these core workflows, from scheduling and evaluations to integrations and system performance, contributing to a more connected, intuitive experience for educators and learners over time.

Who You’ll Work With

You’ll report to the Manager, Client Empowerment and work closely with:

• Your fellow Customer Support team members, a collaborative, tight-knit group that meets daily and shares knowledge freely.
• Customer Success Managers, who guide long-term customer relationships and strategic value.
• Product and Engineering, to escalate complex issues and advocate for customer needs.
• Enablement and Technical Consultants, who build solutions, run implementations, and solve advanced use cases.

You’ll be joining a caring, experienced team that works in the open, values progress over perfection, and believes support is a strategic function.

What You Bring to the Table

• Hands-on technical support experience. You’ve supported complex, multi-feature SaaS products, troubleshooting issues related to workflows, permissions, integrations, or data integrity in a B2B environment.
• Clear, empathetic communication. You’ve written helpful, human responses to a wide range of users and know how to explain technical concepts without jargon.
• Technical acumen and learning agility. You’re comfortable working with complex products and unfamiliar domains. You pick up new systems quickly and enjoy digging in to understand how things work.
• Proficiency with support tools. You’ve worked with systems like TeamSupport, Zendesk, Jira, Confluence, or similar, managing ticket queues, contributing to knowledge bases, and escalating issues with clarity and context.
• Process-minded problem solver. You’ve spotted inefficiencies, suggested workflow improvements, created macros or templates, or helped improve triage, always thinking about how to make things better for customers and the team.
• Curiosity about automation and AI. You’re excited about experimenting with tools that reduce manual work or enhance the customer experience, even if you haven’t used them yet. You ask good questions, try new things, and learn as you go.
• Openness to change. You’re not thrown off by shifting priorities, evolving processes, or new tools. Whether or not you’ve worked in a transforming company before, you’re comfortable adapting and you bring a steady, solutions-focused mindset.

How We Support You

Compensation & Growth

• Fair, transparent salary. The hiring salary for this role is $52,000–$0,000 CAD, within a broader internal pay band. The final offer will reflect experience, scope, market alignment, and internal equity.
• Learning budget. 3,000 annually for professional or personal development.
• Long-term value. Access to employee stock options as part of our shared growth.

Flexibility & Well-Being

• Remote-first work. Fully remote within Canada, with up to 6 weeks per year to work internationally.
• Generous time off. Two-week company-wide closure in December, self-directed vacation (most take 4-6 weeks), and one Friday off per month from February to November.
• Health benefits. Comprehensive coverage from day one for you and any dependents via Equitable Life of Canada and Nivati.
• Retirement planning. GRSP matching program with up to 2% salary contribution.

Family & Community

• Parental leave. 16-week top-up beyond EI, no matter your role in growing your family.
• People-first culture. A caring, inclusive environment where learning, balance, and belonging are prioritized.

What to Expect From the Process

Whether you apply directly, are referred, or connect with a recruiter or hiring manager, you’ll be given equal consideration. Your application is reviewed by a real person, with care and attention to your experience, skills, and motivation, as well as the qualities that help people thrive here.

We don’t use AI to evaluate applications. However, if you don’t meet baseline requirements, like Canadian residency and valid work authorization, you may be automatically screened out. During our conversations, we may use AI-powered note-taking to support focus and accuracy, but all decisions are made by people.

We view hiring as a two-way conversation. Our goal is to learn about and understand your career journey, abilities, and interests while giving you the insight you need to decide whether this role and team feel like the right fit.

Here are the steps to expect:

1. Application Review & Response. A human carefully reviews your application. You’ll hear back from us, whether or not you move forward.
2. Conversation with Recruiter. A recruiter will reach out for a phone call to learn more about your background and goals, and to share details about the role, team, company, and culture.
3. Conversation with the Manager. A video call with your potential manager to explore your relevant experiences, approach to troubleshooting, and share more about the day-to-day realities of the role and team.
4. Team Conversatio ns. Meet 1:1 with future teammates to assess alignment and ways of working.
5. Decision & Follow-Up. After consolidating feedback, the hiring manager makes a decision, typically within 2–4 business days.
6. Offer Conversation & References. If it’s a mutual match, we’ll invite you to a conversation to walk through the offer. Any offer is contingent on completing a reference check.

We know our process is a meaningful time commitment, and we truly appreciate the effort and energy you invest in getting to know us. We aim to make every step thoughtful, transparent, and worthwhile, for you as much as for us.

Our Story & Purpose

We believe everyone has incredible potential. At Acuity Insights, our mission is to uncover it, nurture it, and help bring it to life.

Our journey began with a bold idea: to improve how we assess people, not just by academic metrics, but by who they are. In partnership with McMaster University, we developed Casper in 2004 to measure the durable, human skills that matter in health professions and other fields where people work with people. That vision came to life with the founding of Altus Assessments in 2014.

Meanwhile, One45 started in 1998 at the University of British Columbia, helping medical education programs digitize complex processes like curriculum management, scheduling, and assessment. Over time, it became a trusted partner to programs across North America and beyond.

In 2021, Altus Assessments acquired One45, and in 2022, we unified as Acuity Insights, a single, growing organization with a shared purpose and broader vision.

What started as two distinct products is now one integrated mission supported by our Analytics solution, which delivers actionable insights to drive continuous improvement across the learner journey.

Today, our platform supports students and institutions from admissions to graduation across North America, the U.K., Australia, New Zealand and Saudi Arabia.

As we continue to grow, we’re committed to being more than a software provider. We’re trusted thought leaders and valued advisors in higher education, offering practical solutions, strategic insights, and guidance that help our partners make confident, informed decisions.

Life at Acuity Insights

We’re a remote-first team of 130+ people who care deeply about our work and about each other. While we collaborate virtually across time zones, we make space for connection through thoughtful rituals, candid conversations, and the occasional in-person meetup when we can.

Our core values (caring, curious, and driven) shape how we show up for each other, our partners, and the learners and educators we serve. We listen with intention, build with purpose, and hold ourselves to high standards without losing sight of empathy and balance.

We’re committed to inclusion and belonging, not just in principle but in practice. We know that diverse perspectives make us better, more creative, more resilient, and more equipped to solve meaningful problems. Our policies are designed to support equity, flexibility, and well-being.

If you’re looking for purposeful work, room to grow, and a team that’s as thoughtful as it is ambitious, we hope you’ll consider joining us.

Job Description

Job Description

Build Scalable Support. Coach for Change. Champion the Future.

As Manager, Technical Customer Support at Acuity Insights, you’ll take on a meaningful leadership role with real impact. You’ll guide a high-performing Tier 2 support team, modernize our operational foundation, and help shape how support evolves as our company scales.

You’ll work on products that help health education programs support learners and graduate the world’s future doctors, nurses, and other healthcare professionals. And you’ll do it at a pivotal moment, as we grow into a unified platform company and reimagine what great support looks like in that future.

This is a builder-meets-stabilizer opportunity: you’ll manage an experienced support team, implement better systems and processes, and guide a cultural shift toward adaptability, trust, and operational maturity.

This role was built for you if you’re a proven support leader with a coaching mindset, an eye for scalable systems, and a desire to help people and processes evolve together.

The Role You’ll Play

You’ll lead our Client Empowerment team, which supports clients using our One45 and Analytics products. These clients are deeply mission-driven, and so is our team.

You’ll manage people, shape processes, and model leadership. While you’ll own day-to-day operations, your impact will extend beyond the queue: you’ll guide a shift toward smarter, more scalable support, reducing manual effort, embracing data and AI, and building a more resilient function as our client base and product surface area grow.

You’ll join us as we:

• Reset team structures and dynamics following an internal promotion
• Expand into new global markets
• Mature our technical support offering into a proactive, data-informed function that can scale
  

How You’ll Contribute

This is a leadership role rooted in people, trust, and transformation.

You’ll inherit some solid rhythms, like weekly 1:1s, queue reviews, and team scoop, but you’ll also have the freedom to reshape the role and introduce new practices that meet the evolving needs of our team and business. We expect (and want!) you to make this your own.

In your first year, you’ll focus on three key outcomes:

• Lead through trust and clarity. You’ll invest deeply in 1:1s, coaching, and feedback to build strong relationships and a shared sense of purpose. The CER team cares deeply about their clients, you’ll help channel that care into clear expectations, healthy dynamics, and sustainable growth.
• Modernize how support works. You’ll bring structure to triage and ticket handling, reduce manual work, and guide the team in adopting AI and automation tools that increase capacity. You’ll evolve our knowledge base and shift the team from quick fixes to scalable systems.
• Make support data-driven. Today, data isn’t embedded in our daily operations. You’ll change that, introducing simple, actionable metrics and helping the team (and your peers) use them to prioritize, improve, and advocate for change.

You’ll have a capable team, meaningful scope, and the trust to lead with intention.

What You’ll Help Make Possible

Support at Acuity isn’t just about resolving issues; it’s about empowering learners and educators through technical clarity, efficiency, and care.

With your leadership, we’ll:

• Create a more agile, efficient support function that can scale without burnout
• Introduce AI tooling that saves time and reduces complexity
• Shift our culture from dependency to growth, coaching CERs into confident, independent problem-solvers
• Deliver stronger insight loops between support and product, increasing product quality and client satisfaction

Who You’ll Work With

You’ll report to the Director of Customer Success and collaborate closely with:

• Managers of Customer Success, who leads the Client Enablement team
• Engineering for bug triage and escalations
• Product, as part of the CS Leadership Team
• Learning & Enablement for onboarding and support resources
• Business Operations, for data/reporting support and metrics hygiene

What You Bring to the Table

People Leadership. You’ve directly managed a technical support team in a B2B SaaS environment. You’ve coached team members with varying experience levels and communication styles, held performance conversations, and supported both team cohesion and individual growth. You bring emotional intelligence, resilience, and clarity to people leadership.

Support Operations Fluency. You’ve owned or improved core support processes, ticket workflows, SLAs, queue triage, escalations, and documentation. You know what good looks like in a high-trust, high-responsibility support function, and you bring structure to ambiguity.

Trust-First Change Leadership. You’ve helped teams move through operational or cultural change. You can read a room, reframe concerns, and model openness. You build buy-in without steamrolling and lead teams toward growth, even when the path feels uncertain.

Data Comfort and Curiosity. You understand how to use metrics to guide behaviour, highlight priorities, and advocate for change. You don’t need to be a data analyst, but you do need to be comfortable establishing metrics, interpreting them, and helping others learn to do the same.

Cross-functional Confidence. You’ve worked closely with Engineering, Product, and Customer Success to close the loop between client issues and product decisions. You speak fluently across technical and customer-facing domains and are respected as a collaborative thought partner.

Coaching Mindset. You see leadership as a long game. You’re invested in helping people grow, even when it’s hard. You tailor your approach to the person and create space for feedback, ownership, and development.

How We Support You

Compensation & Growth

• Fair, transparent salary. The hiring salary for this role is $100,000–$10,000 CAD, within a broader internal pay band. The final offer will reflect experience, scope, market alignment, and internal equity.
• Learning budget. 3,000 annually for professional or personal development.
• Long-term value. Access to employee stock options as part of our shared growth.

Flexibility & Well-Being

• Remote-first work. Fully remote within Canada, with up to 6 weeks per year to work internationally.
• Generous time off. Two-week company-wide closure in December, self-directed vacation (most take 4-6 weeks), and one Friday off per month from February to November.
• Health benefits. Comprehensive coverage from day one for you and any dependents via Equitable Life of Canada and Nivati.
• Retirement planning. GRSP matching program with up to 2% salary contribution.

Family & Community

• Parental leave. 16-week top-up beyond EI, no matter your role in growing your family.
• People-first culture. A caring, inclusive environment where learning, balance, and belonging are prioritized.

What to Expect From the Process

Whether you apply directly, are referred, or connect with a recruiter or hiring manager, you’ll be given equal consideration. Your application is reviewed by a real person, with care and attention to your experience, skills, and motivation, as well as the qualities that help people thrive here.

We don’t use AI to evaluate applications. However, if you don’t meet baseline requirements, like Canadian residency and valid work authorization, you may be automatically screened out. During our conversations, we may use AI-powered note-taking to support focus and accuracy, but all decisions are made by people.

We view hiring as a two-way conversation. Our goal is to learn about and understand your career journey, abilities, and interests while giving you the insight you need to decide whether this role and team feel like the right fit.

Here are the steps to expect:

1. Application Review & Response. A human carefully reviews your application. You’ll hear back from us, whether or not you move forward.
2. Conversation with Recruiter. A recruiter will reach out for a phone call to learn more about your background and goals, and to share details about the role, team, company, and culture.
3. Customer Success Leadership Conversations. Meet your potential manager and a peer leader to explore your relevant experiences, leadership approach, and how you’d navigate the realities of the role through scenario-based questions.
4. Team Conversations. You’ll meet future peers and collaborators from across the company. Each will focus on a key theme — technical or behavioural — to understand how you think and work. You’ll also hear about their experience at Acuity Insights.
5. Decision & Follow-U p. After consolidating feedback, the hiring manager makes a decision, typically within 2–4 business days.
6. Offer Conversation & References. If it’s a mutual match, we’ll invite you to a conversation to walk through the offer. Any offer is contingent on completing a reference check.

We know our process is a meaningful time commitment, and we truly appreciate the effort and energy you invest in getting to know us. We aim to make every step thoughtful, transparent, and worthwhile, for you as much as for us.

Our Story & Purpose

We believe everyone has incredible potential. At Acuity Insights, our mission is to uncover it, nurture it, and help bring it to life.

Our journey began with a bold idea: to improve how we assess people, not just by academic metrics, but by who they are. In partnership with McMaster University, we developed Casper in 2004 to measure the durable, human skills that matter in health professions and other fields where people work with people. That vision came to life with the founding of Altus Assessments in 2014.

Meanwhile, One45 started in 1998 at the University of British Columbia, helping medical education programs digitize complex processes like curriculum management, scheduling, and assessment. Over time, it became a trusted partner to programs across North America and beyond.

In 2021, Altus Assessments acquired One45, and in 2022, we unified as Acuity Insights, a single, growing organization with a shared purpose and broader vision.

What started as two distinct products is now one integrated mission supported by our Analytics solution, which delivers actionable insights to drive continuous improvement across the learner journey.

Today, our platform supports students and institutions from admissions to graduation across North America, the U.K., Australia, New Zealand and Saudi Arabia.

As we continue to grow, we’re committed to being more than a software provider. We’re trusted thought leaders and valued advisors in higher education, offering practical solutions, strategic insights, and guidance that help our partners make confident, informed decisions.

Life at Acuity Insights

We’re a remote-first team of 130+ people who care deeply about our work and about each other. While we collaborate virtually across time zones, we make space for connection through thoughtful rituals, candid conversations, and the occasional in-person meetup when we can.

Our core values (caring, curious, and driven) shape how we show up for each other, our partners, and the learners and educators we serve. We listen with intention, build with purpose, and hold ourselves to high standards without losing sight of empathy and balance.

We’re committed to inclusion and belonging, not just in principle but in practice. We know that diverse perspectives make us better, more creative, more resilient, and more equipped to solve meaningful problems. Our policies are designed to support equity, flexibility, and well-being.

If you’re looking for purposeful work, room to grow, and a team that’s as thoughtful as it is ambitious, we hope you’ll consider joining us.

**Sales Support Representative** (Hybrid)
_HUB Financial - Vancouver_
Hub Financial, a division of HUB International, is one of Canada's largest independent Managing General Agencies (MGA). Specializing in life insurance, investments, and wealth management, we provide independent financial advisors with a wide range of products, resources, and tools to help their business succeed. Our services include access to top-tier insurance solutions, cutting-edge technology platforms, and operational support all designed to streamline business processes and improve client outcomes. At Hub Financial we empower independent advisors to grow their practices, enhance their client service, and deliver comprehensive financial solutions.
**About The Role**
As a **Sales Support Representative** at Hub Financial, you will play a key role in supporting our retail advisors by managing client communications, coordinating meetings, and handling administrative tasks. This role is essential in helping advisors grow their business by ensuring smooth day-to-day operations, following up on sales opportunities, and delivering exceptional client service. Ideal candidates are organized, client-focused, and have experience in insurance and financial services.
**What You'll Do**
+ Prepare and distribute client communications and documentation.
+ Follow up on leads and sales opportunities generated through Propel, client outreach, and other sales activities.
+ Handle inbound and outbound client calls with professionalism and efficiency.
+ Coordinate, book, and organize client meetings.
+ Gather and prepare policy and account information ahead of client appointments.
+ Execute post-meeting administrative follow-ups and tasks.
+ Respond to client service inquiries and support a wide range of non-financial service needs.
**What You'll Need for Success**
+ Post-secondary education (college diploma or equivalent).
+ Life insurance license preferred; background in insurance and administrative support is ideal.
+ Solid understanding of life insurance, mutual funds, and segregated fund products.
+ Highly organized, results-driven, and capable of managing diverse responsibilities.
+ Exceptional customer service orientation.
+ Strong verbal and written communication abilities.
+ Proficient in Microsoft Office and quick to learn new technologies including CRM systems and virtual meeting platforms.
**What's in it for you?**
Your well-being is our priority, and we back this up with a wealth of benefits:
+ **Competitive Compensation:** Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings.
+ **Work-Life Balance:** Enjoy flexible work arrangements and generous time off to support your personal and professional life.
+ **Tailored Benefits:** Access a personalized benefits package, including company-matched RRSPs, designed to meet your unique needs.
+ **Career Growth and Support:** Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues-everything you need to support your growth and excel in your career.
+ **Exclusive Perks:** Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance.
At HUB, we believe that diversity drives innovation, equity fosters opportunity, and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued, respected, and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment, we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.
**Compensation**
The expected salary range for this position is $45,000 to $50,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.
HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.
**Why Choose HUB?**
When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit - About Us - HUB International ( HUB International**
Headquartered in Chicago, Illinois, Hub International Limited ( is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 19,000 employees in offices located throughout North America, HUB's vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.
We're not just an insurance broker, we bring clarity to a changing world with tailored solutions and unrelenting advocacy.
If you're interested in learning how you can grow your career at HUB, visit our Careers Page ( to explore our opportunities.
_HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodations at any stage of the interview process, please let us know, and we will work with you to ensure a fair and equitable experience._
#LI-hybrid
#LI-EM
Department Office Administration & Clerical
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.