155 IT Support jobs in Richmond

Job Description

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!

Job Description

Job Description

Salary: $48,000

As a Positrace Technical Support Specialist, your primary responsibility is to provide first-level technical support for customers using our GPS products and services.

You will be the initial point of contact for customers seeking assistance with various technical issues, ensuring that their problems are resolved in a timely and efficient manner. This role requires strong project management skills, an understanding of our GPS systems and the ability to communicate technical information in a user-friendly manner.

This role is critical in ensuring customers have a positive experience with our products and services. Your technical expertise and ability to communicate effectively with customers will be key in resolving their issues and fostering loyalty.

Key Responsibilities:

1. Customer Assistance:Serve as the first point of contact for customers seeking technical support
2. Troubleshooting: Offer step-by-step guidance to customers for diagnosing and resolving common technical issues, such as GPS signal problems, software glitches, or map inaccuracies.
   
3. Knowledge Base Utilization: Refer to and contribute to the knowledge base of common technical issues and their solutions. Leverage this resource to provide consistent and accurate support.
4. Escalation Point: When a customer issue requires advanced technical expertise or cannot be resolved at the Tier 1 level, escalate the case to Tier 2 support while providing all necessary information and context.
5. Customer Education: Educate customers on the proper use of GPS devices, installation, installation manuals and best practices, and software (Locate, GPSP locate, PosiTrace Mobile App, Apollo ELD), including performing software updates.
6. Documentation: Maintain detailed records of customer interactions, issues, and resolutions within the support ticketing system. Ensure that all documentation is accurate and up-to-date.
7. Quality Assurance: Follow established support processes and quality assurance guidelines to ensure consistent and high-quality customer interactions.
8. Feedback Loop: Provide feedback to the product development team about common customer issues and suggestions for product improvement through escalation to Tier 2. Help bridge the gap between customer needs and product development by listening to the customer and documenting their requests and feedback to then escalate it to Tier 2 for further review.
9. Emergency Response: Handle emergencies, such as lost or stolen devices, by providing directions or coordinating with appropriate team members.
10. Point of contact for installers for basic troubleshooting.
11. Billing assistance, guiding customers to upload their payment method online, providing email and ticket guidelines.
12. RMA, device upgrade follow up and resolution - with Tier 2 direction
13. Ownership of resolution about technical issues, even when asking for assistance.
14. Continuous Learning: Stay up-to-date with new GPS technologies, product updates, and industry trends. Participate in training sessions and keep improving technical skills.
15. Customer Satisfaction: Strive to maintain and improve customer satisfaction by resolving issues efficiently and providing excellent customer service. Promote Ticket rating use.

Skills required:

• Excellent customer service skills
• Strong project management skills
• Attentive to small details

• 2-5 years of experience as a Technical Support Specialist or Technical Support Analyst
• Professional phone manner, including patience, empathy and a knack for understanding customer needs
• Strong organizational, time management skills
• Basic electronics knowledge
• Knowledge of GPS Tracking, and cellular and satellite networks is an asset
• The ability to diagnose and troubleshoot software and hardware issues
• Proactive approach to solve problems and resourcefulness

Education:

• Post-Secondary certificate, diploma in IT, Electronics or Engineering

Terms of Employment and Work Schedule:

• Full time
• Monday to Friday
• 40 hours per week
• $48,000 Yearly Salary

Job Description

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!

Job Description

Job Description

THE COMPANY  

At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry expertise with excellence in engineering. We are a rapidly growing technology services firm that cater to some of Hollywood’s most notable movie studios, gaming companies, visual effects houses, and advertising firms. Our vision is to expand GPL’s presence globally, building an elite force of technology specialists focused on empowering creatives to achieve new heights.  

THE POSITION  

Working with our Software Services team, you will work with a wide range of clients in Media and Entertainment, helping them build and improve their Production Pipelines through custom software tools and integrations. You will act as a liaison between Clients and the internal GPL Team. You will manage projects, lead client training and on-boarding, and maintain client relationships. Your mission is to work closely with clients, understand their user stories, and translate them into efficient artist workflows in collaboration with our team. You will work on a variety of projects across a range of disciplines, collaborating with engineers, artists, developers, producers, and operations experts. You will bring your years of experience and passion for the industry to the team, identifying current production needs as well as anticipating new opportunities down the road. Responsibilities may include, but are not limited to: 

• Providing or scheduling product and workflow setup, training and ongoing client support, conducting client health checks, identifying opportunities to expand relationships, up-selling/cross-selling new products or services, and maintaining elevated level of influence over the client lifecycle. 
• Ensuring that customers derive maximum value from their engagement with the GPL Software Services Team by having successful project engagements, identifying new opportunities, and educating clients on all GPL core services. 
• Participating in, and providing recommendations on, workflow and document reviews. 
• Monitoring customer projects, usage data, health indicators, and growth opportunities and translate into strategies for success. 
• Working with the team to troubleshoot problems quickly and efficiently. 
• Contributing thought leadership and best practices, both internally and externally, around new production workflows, tools, and industry trends. 
• Working with the team to document internal processes, workflows, tools and training methods. 
• Responding to partner and customer inquiries in a professional and prompt manner. 
• Working with client’s Development, QA and UAT teams to ensure successful implementation of projects and releases. 
• Working closely with the engineering team to ensure that all tools follow a high-quality standard. 
• Analyzing client needs and workflows, recommending best practices, and configuring tools to suit the identified needs. 

THE CANDIDATE  

You have a deep knowledge of Shotgun and Shotgun Toolkit, complemented by 5+ years experience in Animation and/or Visual Effects Production Management or equivalent. You are comfortable working with DCC software like Maya and Nuke, as well as revision tools such as Github. You have experience with editing settings files in Yaml, Json or a similar platform. You have a deep knowledge and passion for production, pipeline, and workflows and are committed to continuous learning.  

While not required, you will strengthen your application with: 

• Knowledge of Python, Javascript, SQL, Django, Flask, JSON, REST. 
• Familiarity with other production tracking solutions such as NIM, F-Track, FileMaker 

THE PACKAGE  

We provide a competitive compensation package, including health benefits for full-time employees. Our belief in work-life balance aligns well with our very liberal vacation and personal time policy. Above all, you'll be a part of a great team of people serving a vibrant and exciting community of creative media companies around the globe.  

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Job Description

Job Description

Salary: $52,860-$0,790

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the worlds Tier 1 banks with assets exceeding 3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

*Must be fluent inbothEnglish and French.

Key Responsibilities:

• Maintain a strong understanding of FISPAN software and products to facilitate effective troubleshooting of clients technical issues of a complex nature.
  
• Work with clients and partners to troubleshoot technical support topics including ERP, Platform and Payment related issues
  
• Provide prompt and professional support across all inbound communication channels (Email, chat, and phone) while ensuring that all SLAs are maintained.
  
• Consult technical guides, user manuals and other documents to research and implement solutions
  
• Create new documentation and maintain internal/external knowledge bases
  
• Collaborate with Tier 2 support and other technical teams to escalate & resolve complex issues and incidents
  
• Provide advice and training to clients in response to identified difficulties
  
  

What you need:

• Education: High School graduation. Technical or payment industry training is considered an asset.
  
• Experience: At least 2 years in a technical support or customer service role. Experience in the payment/banking industry is considered a bonus.
  
• You need to have strong attention to detail, critical thinking and great judgment. You are the kind of person people call for advice or to have a second look at something important.
  
• You are proactive in seeking out information, using available resources, and experimenting with different approaches to overcome challenges.
  
• Superb customer service skills
  
• You are super interested in technology and how money gets from point A to Point B.
  
• Fluent in both English and French
  
• Someone who is wanting to make an opportunity their own
  
• Looking for growth potential in the role and organization
  
• Language requirement: Bilingual in English and French

Why Work With Us?

• Experienced Team: Our CEO is Lisa Shields, a renowned tech entrepreneur whose previous venture, Hyperwallet, was purchased by Paypal and ranks as one of the largest Canadian technology company acquisitions. Lisa is backed by a seasoned leadership team with vast experience scaling technology companies from start-up through growth phases to acquisition. In joining our team you will benefit from that experience and associated mentorship opportunities, and further build your network and knowledge base.
• High Growth Environment: FISPAN is an emerging high growth company, and that implies autonomy and leadership over projects. Our employees hold a higher level of responsibility and are presented with various hands-on opportunities from the get-go. We want our team to reach their full potential and career aspirations, and FISPAN helps foster that.
• Rich Culture: The Companys culture is its greatest asset, and our team members form bonds that last a lifetime. We plan company-wide events, both virtual and in-person, and other activities to foster togetherness and help drive engagement. We also understand that personal growth happens on multiple levels, and so encourage a work-life balance with ample time to spend with family, explore new ideas and develop hobbies.
• Perks: Our prime downtown Vancouver office is close to a Skytrain, prestige shopping, and coastal views. FISPAN employees have access to our building fitness center and amenities, fully stocked cupboards, weekly team lunches, and daily coffee runs. We also set our employees up for success by providing the most modern MacBook and Apple equipment.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow.With that, the hiring salary range for this position is 52,860- 60,790annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our towards rewards offerings include support of career development, wellbeing, and personal growth.

• Extended health and dental benefits
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. Well be happy to clarify eligibility for interviewing candidates.

Diversity, Equity & Inclusion

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. This starts in the recruitment process. All job postings are first evaluated in a gender-decoding platform to ensure fair candidate pools. Human Resources and hiring managers also engage in blind hiring and resume review practices to ensure we are being objective and mitigating any potential biases.

Job Description

Job Description

Empower customers through every answer, insight, and interaction.

Join Acuity Insights as a Technical Customer Support Specialist supporting complex EdTech SaaS products in a mission-driven environment. In this fully remote role, you’ll work with our One45 and Analytics solutions to help higher education institutions train and graduate the next generation of doctors, nurses, and other healthcare professionals.

You’ll contribute to an evolving support function and collaborate with a team that values knowledge-sharing and continuous improvement. If you love learning fast, solving real problems, and supporting purpose-driven users, this might be a great next step for you.

You’ll also be joining a people-first company undergoing meaningful change, one that values balance, invests in your growth, and is building with care for the long term.

The Role You’ll Play

You’ll be a front-line champion for our Program Experience customers, delivering high-quality, human-centred support across our One45 and Analytics solutions.

You’ll help users navigate technical challenges, troubleshoot issues, and uncover how to use our products more effectively, all while collecting insights that drive internal improvements and product evolution.

You’ll support customers using One45, a powerful and deeply embedded software that powers curriculum delivery, clinical scheduling, evaluations, grades, and operational workflows across medical education.

While the product is actively being modernized, institutions continue to rely on the current product to run critical, high-stakes processes, and you’ll help ensure that the experience is smooth, stable, and well-supported.

This is a full-time role with core working hours of 8:00 a.m. to 5:00 p.m. Eastern Time, Monday to Friday. These hours allow you to fully support our customers, stay connected with your team, and collaborate across functions.

How You’ll Contribute

As a Technical Customer Support Specialist, you’ll support education programs using One45 and Analytics to streamline operations, surface insights, and graduate great healthcare professionals.

You will:

• Field, prioritize, and resolve customer support inquiries across a range of topics, from user access and product navigation to integrations, reporting, and system configuration.
• Investigate and troubleshoot technical issues using product knowledge, documentation, tools, and team collaboration.
• Translate complex workflows and systems into clear explanations and helpful guidance.
• Identify patterns in support needs and advocate for product or process improvements.
• Contribute to internal and external documentation, tooling, and support practices that scale.
• Collaborate with Customer Success, Product, and Development to share customer feedback and solve complex cross-functional challenges.

What You’ll Help Make Possible

Support at Acuity isn’t just about closing tickets; it’s about empowering people who are empowering future professionals.

With your work, we’ll:

• Deepen trust with our Program Experience customers and help them realize more value from our solutions.
• Improve the customer journey through responsive support and proactive enablement.
• Strengthen our support systems and knowledge base to scale with growth.
• Surface insights and opportunities that influence product, process, and partnership decisions.

Your support work will also inform improvements across these core workflows, from scheduling and evaluations to integrations and system performance, contributing to a more connected, intuitive experience for educators and learners over time.

Who You’ll Work With

You’ll report to the Manager, Client Empowerment and work closely with:

• Your fellow Customer Support team members, a collaborative, tight-knit group that meets daily and shares knowledge freely.
• Customer Success Managers, who guide long-term customer relationships and strategic value.
• Product and Engineering, to escalate complex issues and advocate for customer needs.
• Enablement and Technical Consultants, who build solutions, run implementations, and solve advanced use cases.

You’ll be joining a caring, experienced team that works in the open, values progress over perfection, and believes support is a strategic function.

What You Bring to the Table

• Hands-on technical support experience. You’ve supported complex, multi-feature SaaS products, troubleshooting issues related to workflows, permissions, integrations, or data integrity in a B2B environment.
• Clear, empathetic communication. You’ve written helpful, human responses to a wide range of users and know how to explain technical concepts without jargon.
• Technical acumen and learning agility. You’re comfortable working with complex products and unfamiliar domains. You pick up new systems quickly and enjoy digging in to understand how things work.
• Proficiency with support tools. You’ve worked with systems like TeamSupport, Zendesk, Jira, Confluence, or similar, managing ticket queues, contributing to knowledge bases, and escalating issues with clarity and context.
• Process-minded problem solver. You’ve spotted inefficiencies, suggested workflow improvements, created macros or templates, or helped improve triage, always thinking about how to make things better for customers and the team.
• Curiosity about automation and AI. You’re excited about experimenting with tools that reduce manual work or enhance the customer experience, even if you haven’t used them yet. You ask good questions, try new things, and learn as you go.
• Openness to change. You’re not thrown off by shifting priorities, evolving processes, or new tools. Whether or not you’ve worked in a transforming company before, you’re comfortable adapting and you bring a steady, solutions-focused mindset.

How We Support You

Compensation & Growth

• Fair, transparent salary. The hiring salary for this role is $52,000–$0,000 CAD, within a broader internal pay band. The final offer will reflect experience, scope, market alignment, and internal equity.
• Learning budget. 3,000 annually for professional or personal development.
• Long-term value. Access to employee stock options as part of our shared growth.

Flexibility & Well-Being

• Remote-first work. Fully remote within Canada, with up to 6 weeks per year to work internationally.
• Generous time off. Two-week company-wide closure in December, self-directed vacation (most take 4-6 weeks), and one Friday off per month from February to November.
• Health benefits. Comprehensive coverage from day one for you and any dependents via Equitable Life of Canada.
• Retirement planning. GRSP matching program with up to 2% salary contribution.

Family & Community

• Parental leave. 16-week top-up beyond EI, no matter your role in growing your family.
• People-first culture. A caring, inclusive environment where learning, balance, and belonging are prioritized.

What to Expect From the Process

Whether you apply directly, are referred, or connect with a recruiter or hiring manager, you’ll be given equal consideration. Your application is reviewed by a real person, with care and attention to your experience, skills, and motivation, as well as the qualities that help people thrive here.

We don’t use AI to evaluate applications. However, if you don’t meet baseline requirements, like Canadian residency and valid work authorization, you may be automatically screened out. During our conversations, we may use AI-powered note-taking to support focus and accuracy, but all decisions are made by people.

We view hiring as a two-way conversation. Our goal is to learn about and understand your career journey, abilities, and interests while giving you the insight you need to decide whether this role and team feel like the right fit.

Here are the steps to expect:

1. Application Review & Response. A human carefully reviews your application. You’ll hear back from us, whether or not you move forward.
2. Conversation with Recruiter. A recruiter will reach out for a phone call to learn more about your background and goals, and to share details about the role, team, company, and culture.
3. Conversation with the Manager. A video call with your potential manager to explore your relevant experiences, approach to troubleshooting, and share more about the day-to-day realities of the role and team.
4. Team Conversatio ns. Meet 1:1 with future teammates to assess alignment and ways of working.
5. Decision & Follow-Up. After consolidating feedback, the hiring manager makes a decision, typically within 2–4 business days.
6. Offer Conversation & References. If it’s a mutual match, we’ll invite you to a conversation to walk through the offer. Any offer is contingent on completing a reference check.

We know our process is a meaningful time commitment, and we truly appreciate the effort and energy you invest in getting to know us. We aim to make every step thoughtful, transparent, and worthwhile, for you as much as for us.

Our Story & Purpose

We believe everyone has incredible potential. At Acuity Insights, our mission is to uncover it, nurture it, and help bring it to life.

Our journey began with a bold idea: to improve how we assess people, not just by academic metrics, but by who they are. In partnership with McMaster University, we developed Casper in 2004 to measure the durable, human skills that matter in health professions and other fields where people work with people. That vision came to life with the founding of Altus Assessments in 2014.

Meanwhile, One45 started in 1998 at the University of British Columbia, helping medical education programs digitize complex processes like curriculum management, scheduling, and assessment. Over time, it became a trusted partner to programs across North America and beyond.

In 2021, Altus Assessments acquired One45, and in 2022, we unified as Acuity Insights, a single, growing organization with a shared purpose and broader vision.

What started as two distinct products is now one integrated mission supported by our Analytics solution, which delivers actionable insights to drive continuous improvement across the learner journey.

Today, our platform supports students and institutions from admissions to graduation across North America, the U.K., Australia, New Zealand and Saudi Arabia.

As we continue to grow, we’re committed to being more than a software provider. We’re trusted thought leaders and valued advisors in higher education, offering practical solutions, strategic insights, and guidance that help our partners make confident, informed decisions.

Life at Acuity Insights

We’re a remote-first team of 130+ people who care deeply about our work and about each other. While we collaborate virtually across time zones, we make space for connection through thoughtful rituals, candid conversations, and the occasional in-person meetup when we can.

Our core values (caring, curious, and driven) shape how we show up for each other, our partners, and the learners and educators we serve. We listen with intention, build with purpose, and hold ourselves to high standards without losing sight of empathy and balance.

We’re committed to inclusion and belonging, not just in principle but in practice. We know that diverse perspectives make us better, more creative, more resilient, and more equipped to solve meaningful problems. Our policies are designed to support equity, flexibility, and well-being.

If you’re looking for purposeful work, room to grow, and a team that’s as thoughtful as it is ambitious, we hope you’ll consider joining us.

At John Deere, we run so life can leap forward. This powerful purpose is our promise to humankind that we will dream, design, and deliver breakthrough products that sustain our world for generations to come. The world is counting on us to feed billions of people and build vital infrastructures in villages, towns and megacities. And we live up to the legacy our founder forged in a one-room blacksmith's shop nearly two centuries ago by creating a culture that brings out the best in all of us. A culture where great ideas thrive because every voice is heard.
**Title:** Machine Support Specialist -
**Primary Location:** Canada (CA) - British Columbia - Langley
**Function:** Customer Experience (CA)
**Onsite/Remote:** Onsite Position
**Salary Range:** $75,600.00 **-** $113,400.00
_Candidates applying for this position must be legally eligible to work in Canada._
_Relocation services is not available for this role._
**Your Responsibilities**
+ Provide product and customer support for Forestry Swing Machines, Tracked Feller Bunchers & Tracked Harvesters
+ Drive resolution to field issues experienced by customers and will support product improvement activities.
+ Work and respond to Case and Contact Management System (CCMS) cases.
+ Provide clear, timely, and accurate technical assistance to dealer personnel that are solving customer machine problems.
+ Identify, author, manage and approve technical field solutions.
+ Engage in Early Detection Problem Resolution (EDPR) and machine performance follow-up activities.
+ Seek and retrieve data to drive resolution to new product introductions in an expedited manner.
+ Participate in Customer Experience Improvement Plan (CEIP) meetings to drive quick resolution to at-risk customer situations.
+ Participate in weekly functional group project team meetings bringing organized product support information to the team to support initiatives to improve machine uptime, reliability and low daily operating costs
+ Travel to the field, or suppliers, to provide problem definition, assist in product tests, collect market intelligence, participate in competitive comparisons, and provide advanced problem resolution.
**What Skills You Need**
+ Excellent interpersonal communication, effective teamwork skills, and the ability to work with all levels of personnel (technicians, dealer personnel, engineering, leadership)
+ Effective business correspondence skills to communicate ideas effectively
+ Technical experience (or proven ability to learn) to the design/diagnostics of mechanical/electrical/hydraulic systems
+ Ability to learn how to solve technical issues for forestry equipment using prints, schematics, and diagnostic procedures
+ Ability to travel domestically and internationally on short notice (to include weekends), up to 50%
+ Ability to work as early as 7:00 AM and as late as 5:00 PM to cover DTAC support hour requirements
+ Ability to provide after hour support, as needed
**What Makes You Stand Out**
+ Experience with customer/supplier/internal interaction regarding problem identification and resolution
+ Customer support experience
+ Knowledge of Deere forestry products, customers, markets and competitors
+ Heavy equipment diagnostics/repair/mechanic experience
**Education**
Ideally you will have a degree or equivalent related work experience in the following:
+ Bachelor's degree in an Engineering/Technology or Agricultural Sciences discipline or completion of a two-year technical program with relevant work experience
In accordance with the John Deere Accommodation Policy, reasonable accommodation of any of these qualifications may be considered. An equal opportunity employer, John Deere requires a diversity of people, perspectives and ideas to address the complex challenges of its global business.
This position will be posted for a minimum of 7 business days and unposted when a qualified pool of candidates is achieved.
The information contained herein is not intended to be an exhaustive list of all responsibilities, duties and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

**Description**
**Hospice Support Specialist**
**Per Diem/Relief | Day Shift**
**Bellingham, Washington**
**Hourly Range:** $21.07 - $31.59 (DOE)
PeaceHealth is seeking a compassionate and detail-oriented **Hospice Support Specialist** to join our dedicated hospice team in Vancouver, WA. In this per diem role, you'll provide vital clerical and administrative support to both clinical and non-clinical staff while serving as a welcoming resource for patients and families.
This position is ideal for someone who thrives in a collaborative environment and finds meaning in supporting end-of-life care with dignity, compassion, and respect.
**What You'll Do:**
+ Assist clinicians with scheduling visits, monitoring Medicare benefit periods, and maintaining compliance with hospice regulations.
+ Facilitate patient intake and registration through accurate EMR creation.
+ Verify billing, insurance authorizations, and Medicaid pass-throughs to ensure timely reimbursement.
+ Order durable medical equipment and manage health information systems.
+ Support interdisciplinary teams (nursing, social work, chaplains, volunteers, holistic therapies) with EMR and office needs.
+ Provide general office management support including supplies, work orders, and phone coverage.
+ Occasionally assist with admissions, discharges, volunteer services, light housekeeping, or meal preparation.
**Qualifications:**
+ High school diploma or equivalent required.
+ Minimum 1 year of healthcare-related experience preferred.
+ Must obtain a Washington State Food Handler's permit within 2 weeks of hire.
+ Strong organizational, communication, and problem-solving skills.
+ Comfort with EMR systems and data entry.
**Why PeaceHealth?**
At PeaceHealth, we care for the whole person-mind, body, and spirit. As a Hospice Support Specialist, you'll play a key role in ensuring patients and families receive the compassionate support they need during one of life's most meaningful journeys.
Bring your administrative skills, caring nature, and teamwork mindset to a mission-driven organization where your work truly makes a difference.
**Apply today** to join a supportive team committed to exceptional hospice care.
PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.
See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility ( .
For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.
REQNUMBER:

**Description**
**Hospice Support Specialist**
**Per Diem/Relief | Day Shift**
**Bellingham, Washington**
**Hourly Range:** $21.07 - $31.59 (DOE)
PeaceHealth is seeking a compassionate and detail-oriented **Hospice Support Specialist** to join our dedicated hospice team in Vancouver, WA. In this per diem role, you'll provide vital clerical and administrative support to both clinical and non-clinical staff while serving as a welcoming resource for patients and families.
This position is ideal for someone who thrives in a collaborative environment and finds meaning in supporting end-of-life care with dignity, compassion, and respect.
**What You'll Do:**
+ Assist clinicians with scheduling visits, monitoring Medicare benefit periods, and maintaining compliance with hospice regulations.
+ Facilitate patient intake and registration through accurate EMR creation.
+ Verify billing, insurance authorizations, and Medicaid pass-throughs to ensure timely reimbursement.
+ Order durable medical equipment and manage health information systems.
+ Support interdisciplinary teams (nursing, social work, chaplains, volunteers, holistic therapies) with EMR and office needs.
+ Provide general office management support including supplies, work orders, and phone coverage.
+ Occasionally assist with admissions, discharges, volunteer services, light housekeeping, or meal preparation.
**Qualifications:**
+ High school diploma or equivalent required.
+ Minimum 1 year of healthcare-related experience preferred.
+ Must obtain a Washington State Food Handler's permit within 2 weeks of hire.
+ Strong organizational, communication, and problem-solving skills.
+ Comfort with EMR systems and data entry.
**Why PeaceHealth?**
At PeaceHealth, we care for the whole person-mind, body, and spirit. As a Hospice Support Specialist, you'll play a key role in ensuring patients and families receive the compassionate support they need during one of life's most meaningful journeys.
Bring your administrative skills, caring nature, and teamwork mindset to a mission-driven organization where your work truly makes a difference.
**Apply today** to join a supportive team committed to exceptional hospice care.
PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.
See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility ( .
For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.
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