18 IT Support jobs in Winnipeg

Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

As a Deskside Support Analyst, you will be part of our Modern Workspace Managed Services team and play a vital role in ensuring our clients receive a best-in-class Deskside Support experience.

Our mission is to be the best and most collaborative, Managed Services provider in the country. To that end, CDW has recruited some of the best technology minds and visionary performers working in industry today.  

Join us and bring your considerable talent and desire to learn, experiment and succeed in an innovative, highly autonomous and entrepreneurial environment. Together, we can advance Modern Workspace Services and your career like nowhere else. 

What you’ll do

Responsibilities:

Deliver a friendly and high-quality Deskside Service experience to all customer end users
Communicate with end users either in-person, via phone, email, or live chat as required
Provide advanced troubleshooting for all types of technical inquiries, service requests, and issues involving computers, network, smartphones/tablets, AV systems, end user applications, enterprise applications/systems
Providing training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation.
Setting up and deploying supported IT equipment to our clients end users
Contribute to team innovation through ideas for process improvement and efficiency
Assist or lead in routine hardware/software deployments
Build and manage any required hardware images across supported PC Platforms
Develop, implement, and/or participate (in the creation/maintenance of) knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements
Follow defined procedures to document all problems and solutions in the ITSM Platform (ServiceNow)
Participate in projects and other initiatives as requested by your supervisor
Build relationships with customers
Maintain a positive and collaborative attitude with all coworkers and customers
Be available to work rotating schedules if needed, which may include evenings, weekends, and holidays
What you need to succeed

Must-have

Exceptional customer service and interpersonal skills, with a focus on rapport-building
2+ years of Service Desk or other End User Support operations experience involving Deskside support
Experience using technology platforms such as ITIL based ITSM (ServiceNow Preferred), Device Management, Screen Sharing and other technologies used to deliver end user support
Ability to clearly communicate in verbal and written formats
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a fast-paced environment
Experience working in a team-oriented, collaborative environment
Ability to get up to speed with the organization quickly
Ability to remain calm in a fast-paced work environment
Diligence to adhere with pre-defined Service Level Agreements
Ability to obtain and maintain Canadian Security Clearance
Ability to work outside regular business hours is required
Lift up to 50 lbs, with or without assistance, on occasion.
Lift up to 20 lbs, unassisted on a regular basis.
Nice-to-have

Bilingual (English & Canadian French)
Experience managing knowledge of client environments and procedures within a shared services model
Knowledge of system integration and improvement potential of automations (via API or custom scripting)
2+ years of experience in a client facing role

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

Salary range : $54,000 - $79,400

We make technology work so people can do great things.      

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. 

Job Description

Salary:

Are you looking for an opportunity to help children and families in either a small or huge way? Are you looking to gain experience to further enhance your social services experience? Whether it is reuniting families or attending cultural activities with families, Sagkeeng Child & Family Services may have that opportunity for you!

Sagkeeng Child & Family Services is looking for mature, reliable and skilled Casual Support Workers to provide support services for our Children and Families.

RESPONSIBILITIES

• Safe and timely transport of children or families to and from family visits/appointments
• Supervision of family visits, ensuring all are safe
• Provide support to children in care and families
• Detailed note writing and documentation

EDUCATION/EXPERIENCE

• Minimum completion of high school; or a combination of education and related experience may be considered

REQUIREMENTS

• Valid Class 5F Drivers license
• Full access to a safe and insured vehicle; with a minimum of $2,000,000 liability
• Satisfactory Criminal Record, Child Abuse Registry and Drivers Abstract
• Active cellular phone

SPECIAL SKILLS

• Excellent oral communication and interpersonal skills
• Ability to write short or detailed contact notes
• Valid First Aid and CPR Certification preferred

Sagkeeng Community members and Indigenous candidates are encouraged to self-identify.

Job Description

Salary:

Are you looking for an opportunity to help children and families in either a small or huge way? Are you looking to gain experience to further enhance your social services experience? Whether it is reuniting families or attending cultural activities with families, Sagkeeng Child & Family Services may have that opportunity for you!

Sagkeeng Child & Family Services is looking for mature, reliable and skilled Casual Support Workers to provide support services for our Children and Families.

RESPONSIBILITIES

• Safe and timely transport of children or families to and from family visits/appointments
• Supervision of family visits, ensuring all are safe
• Provide support to children in care and families
• Detailed note writing and documentation

EDUCATION/EXPERIENCE

• Minimum completion of high school; or a combination of education and related experience may be considered

REQUIREMENTS

• Valid Class 5F Drivers license
• Full access to a safe and insured vehicle; with a minimum of $2,000,000 liability
• Satisfactory Criminal Record, Child Abuse Registry and Drivers Abstract
• Active cellular phone

SPECIAL SKILLS

• Excellent oral communication and interpersonal skills
• Ability to write short or detailed contact notes
• Valid First Aid and CPR Certification preferred

Sagkeeng Community members and Indigenous candidates are encouraged to self-identify.

CyberSolve is a fastest growing IAM Specialist firm in the US with aspirations of becoming the world's largest company in the IAM space.

CyberSolve’s 350+ specialists solve interesting puzzles in Non-Employee IAM, Rapid App onboarding, access certifications, etc. for some of the largest retailers, banks, pharma giants, governments and airlines. We are expanding rapidly and searching for brilliant SailPoint & CyberArk L2 Support professionals across the globe, specifically across Canada, US and India.

On offer is a role with one of the most powerful IAM teams in the industry, solid projects, competitive salary, ability to expand into other areas of IAM etc. We invite you to join this team. A detailed Job description for SailPoint L2 Support professionals is as below:

Job description:

• Resolving the tickets routed to the Support team from L1/help desk / Email/ Teams Channel and providing timely solution to the end-users
• Monitoring/analyzing the logs for any errors and Debug and troubleshoot of any issues related to SailPoint IdentityIQ/IAM tools
• Performing RCA for major incidents and escalating major incidents to the Incident and/or Problem Manager, wherever required
• Ensuring all the IAM services are up and running and proactively monitoring SailPoint IIQ services / IAM Services
• Participating in running the factory model to onboard identified applications into the IAM platform
• Suggesting recommendations for continuous improvement based on day-to-day service delivery
• Supervising daily scheduled tasks such as Account Aggregation, Group Aggregation and Identity Refresh Tasks
• Troubleshooting hardware and software errors by running diagnostics, documenting problems & resolutions, prioritizing problems, and assessing impact of issue
• Providing documentation and technical specifications and Standard Operating Procedures for the Support team as a whole
• Ensure that all the tickets/incidents are resolved within committed SLA’s
• Creating Active List, Updating Active List and using rules to populate an Active List
• Monitoring the multiple network and security devices to ensure appropriate system administrative actions, investigate and report on noted irregularities
• Technical Analysis of the tickets that are raised
• Allocate and manage work to L2 and L3 team members
• Ensure L1 and L2 coverage in PST time zone
• Provide estimates for the ticket resolution
• Co-ordinate with L3 for code fixes
• Get KT on the custom features from the implementation team and related documents
• Test and validate the fixes on UAT along with L2
• Responsible for configuration related fixes
• Work with Customer technical / functional teams to get the fixes validated on UAT
• Move the code to production after confirmation
• Maintain versioning and tagging for post production fixes on configurations

Required Skills:

• Experience of 5+ years on Support Experience of more than 2+ years as Lead for support
• Should have had customer facing experience for more than 2+ years
• Must be experienced on the SailPoint/IAM implementation and support activities
• Should have handled SLA based support teams with 24X5 or 24X7 coverage
• Must have owned the Infrastructure and SailPoint/IAM application support activities completely
• Experience of working with Customer on site/ on location will be a great advantage.
• Should be hands on the SailPoint/IAM both on the configurations / administration and code analysis

*** We are sorry, we will not be able to consider Corp-to-Corp (C2C) candidates for this position***

Job Description

NFI Parts™ is North America’s most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer® transit buses, MCI® motor coaches, ADL buses, ARBOC® vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at

POSITION SUMMARY:

The Publishing and Document Support role involves performing administrative services for the Publications teams including the assembly, purchasing, order tracking, shipping and receiving of publications products, and data entry for monthly accounting reports.

WHAT YOU WILL DO:

• Prepare shipping documentation and prepare shipment of all Publication’s projects, and effectively track projects for proper delivery.
• Prepare customer correspondence including shipping letters and delivery notifications.
• Perform purchasing duties for department by preparing and administering purchase orders, maintain PO reporting, invoice reconciliation and reporting discrepancies on departmental purchases and allocations.
• Communicate effectively in writing or verbally with internal and external clients i.e. notice of distribution, receipt confirmation and complaints resolution.
• Assist with all contract administration, customer correspondence, financial reporting, departmental administration and record keeping when requested or as determined by Director.
• Maintain accurate inventory of materials, supplies and documents.
• Ensure supply, production and shipping areas, as well as filing cabinets are kept neat and organized.
• Accurately compile and process department timesheets and update time record spreadsheet correcting any timecard discrepancies.
• Perform all desktop publishing duties when required.

Requirements

• Certification/diploma from recognized business administration school/or combination of related courses completed and working experience.

• Minimum of 1-3 years’ experience working in a desktop publishing office environment or relevant experience is preferred.
• Excellent working knowledge of word processing applications and processes.
• Experience working with purchasers to create POs and with suppliers on placing and tracking orders.
• Basic accounting including invoice approval and tracking processes.
• Strong organizational and file management skills.
• Team player who is personable and at the same time capable of working on multiple projects under tight deadlines.
• Good phone and email communication skills.
• Word processing software such as MS Office Suite.
• Spreadsheet software such as Microsoft Excel.
• Strong organizational and file management skills for electronic and hardcopy documents.
• Experience with Adobe Acrobat and FrameMaker or similar desktop publishing software would be an asset.
• Experience with using Oracle would be an asset

Benefits

WHY JOIN OUR TEAM:

• A continuous learning environment.
• Ability to advance your career with a growing company.
• NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at and

Job Description

Support Engineer – DevOps Products

Our Client is seeking a Support Engineer to join their team. If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail oriented and self-motivated, they want you on their team!

Our client is a leading provider of Development and Operational management solutions. They provide a wide variety of solutions such as testing, quality and security and DevOps tools.

Job Description:

• Providing effective customer service to customers using in-depth knowledge of company products
• Collaborate with other teams to meet and exceed customer service expectations
• Troubleshoot installation and testing problems across multiple programming languages and build environments.
• Help customers find product solutions.
• Escalate issues to Support Manager based on the severity of the issue
• Update user documentation.
• Providing excellent customer service and product knowledge to maintain customer satisfaction.
• Collecting customer feedback on features, bugs and other areas of importance and delivering this information to our product team

Required Skills:

• Strong knowledge of development technologies including: .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, Python
• Strong development skills including; Test automation, Mobile and Web development testing methods
• Knowledge of Operating Systems and App Support for: Windows, iOS, Linux, SQL, HTML5
• Knowledge of Integrations such as: Jira, Jenkins, Teamcity, Selenium WebDriver
• Stong knowledge of support process related to ticket tracking tools including any like Salesforce, Zendesk
• Knowledge of and hands-on experience with remote troubleshooting technologies
• Strong written, verbal and presentation skills
• Strong problem solving and analytical skills
• Strong ability to work independently and within a team
• Ability to multi-task across multiple products within different technology platforms
• English and German fluency both written and spoken, English required, English/German preferred
• Ability to work an 8 hour shift within the business hours of CEST

Required Experience:

• 2 years development experience with an emphasis on application testing and scripting
• 2 years experience in a customer facing role with a SaaS software/application development company
• 1 year experience with technical documentation writing