298 Microsoft jobs in Mississauga

Job Description

Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Customer Success Manager (CSM) role focuses on  full-stack solution sale and adoption as well as ongoing customer satisfaction. This role is responsible for working with sales, solutions, services, and channel teams to plan and organize customer success strategies. The incumbent has strong customer management and business consultancy skills and is passionate about proactively engaging with their customers and expanding their use cases.

The CSM develops and maintains strategic relationships with Sales & Services Management of the customers they support and seen as a trusted advisor to grow business. 

The CSM is expected to be subject matter expert in Hyperscale Cloud Services.  This position will require presenting and selling CDW’s full stack services capabilities with an emphasis on cloud solutions through customer-facing meetings or events.

The incumbent in this role operates independently using standard approaches, existing tools, templates, and resources; shares knowledge and information that may benefit the team.

What you'll do:

• Establish a trusted/strategic advisor relationship with each customer and drive continued value of our solutions.
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Engage with customer executives and other influential stakeholders to identify, define, track and measure the overall impact of your aligned solutions to an organization.
• Drive adoption and consumption for cloud services through various programs
• Build robust Cloud related solutions based on competitive and market understanding with CDW services
• Be a recognized expert and thought leader in the practical application of CDW and  Cloud solutions
• Develop and deliver “success plans” to key customers identifying stakeholders, milestones, metrics, and risks inherent in an implementation.
• Ensures customer creates value through defining and achieving business outcomes
• Demonstrates advanced insights and understanding of customers business/industry.
• Escalate critical customer issues and ensure escalation ownership with internal resources
• Act as Voice of the Customer and provide feedback to Services, Sales, Operations and Channel teams as appropriate.
• Drive customer readiness for solutions and services as well as updates, ensuring they are aware of and prepared for potential impacts
• Partner with the Sales organization in select competitive sales cycles to drive revenue opportunities in existing accounts
• Ability to orchestrate and gain strong buy-in with multiple external (e.g. Channel Partner) and internal teams (Account Manager, Field Solution Architect, Specialists) and be highly connected to solution Subject Matter Experts (SMEs) throughout the customer’s lifecycle
• Measure and report the impact of the offerings currently in place, so that the customer and CDW have a common understanding of the value they are receiving toward achieving their expected outcomes.
• Identify, define and drive renewals, phased upsell and cross sell opportunities from account base, including the facilitation of change orders, as necessary.

Sales Support

• Offers support for partner programs or other funding/incentive programs, and customer engagement history.
• Prioritizes time spent on opportunities based on potential return on investment.
• Produces Bills of Materials, including product maintenance; contributes to Statements of Work, (including work estimates), RFPs, RFIs, and proposal content.
• Independently maintains pre-sales pipeline data, develops creative and/or effective plans, and takes actions to move opportunities to closure.

The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Position Descriptions are subject to change.

What you'll need:

• Bachelor’s Degree or equivalent experience
• Two-year minimum technical pre-sales or technical architecting experience
• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
• Experience with AWS, Microsoft, GCP
• Proven ability to drive continuous value of solution(s)
• Familiarity working with clients of all sizes
• Impeccable written and verbal communication skills
• Detail oriented and analytical
• Strong team player but still a self-starter
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
• Stay up to date on products, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature, seminars, and online training
• Knowledge and proven success of engaging and working with sales teams
• Strong interpersonal and presentation skills, including consulting skills
• Strong passion for learning and teaching others
• Ability to think creatively and come up with proactive ideas that will increase sales
• Strong problem solving skills
• Must be able to communicate effectively and in a constructive manner with management, peers and coworkers
• Proficient in Microsoft office applications
• Experience with professional services discussions and delivery to customers.
• Experience with Project Management considered an asset

Pay range: $ 65, 000- $ 97, 000, depending on experience and skill set

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 40-hour workweek, and paid on a bi-weekly payroll schedule.

We make technology work so people can do great things.      

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. 

Job Description

Job Description

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences

This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.

Responsibilities:

· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process

· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals

· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures

· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures

· Proactively utilizing IT resources to remain current with technology used in the company IT environment

· Deployment, planning, monitoring, data collection and analysis in customer environments

· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects

· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices

· Performing security administration functions for user access, data access, and remote access

· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer

· Proactively managing high severity and priority incidents from identification to resolution

· Collaborating with internal/external IT resources to identify problems and restore services

· Contribute to the business process improvement projects

· Completing other duties or tasks as assigned

· Manage O365 environment for Internal users

· Managing JAMF Environment for internal Mac’s

Personal attributes:

· Strong verbal communication skills and excellent technical writing skills

· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative

· Dedicated team player and enjoys working in a fast-paced team atmosphere

· Ability to manage multiple priorities, commitments, and projects

· Must be able to develop content, and independently document features for target audiences

· Ability to think logically about issues and find efficient resolutions

Disclaimer:

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.

GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

Requirements:

· Bachelor’s degree in information technology or similar discipline

· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts

· Located in Greater Toronto Area, and eligible for Protected B clearance

· Experience in Mac Support and Administration - JAMF

· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune

· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues

· Experience in ITSM process – incident, change and problem management

· Strong analytical skills

· Ability to present complex concepts in a clear, concise manner

· Some travel is required for this position

Nice to have:

· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA

· JAMF Certifications

· Some experience with programming & scripting languages (PowerShell, Python)

· Knowledge with public cloud platforms like Azure

· Experience in ITSM ticketing tool – Service Now

Job Description

Job Description

About the Role

We're a fast-growing, US-based IT company and proud Microsoft Gold Partner, known for delivering tailored business solutions that disrupt the SMB space. As we continue expanding across the U.S., we're looking for a Senior Dynamics GP Consultant to join our team and play a key role in implementing, optimizing, and supporting Microsoft Dynamics GP for our clients.

As a Senior GP Consultant, you'll work closely with clients to understand their business needs and deliver high-impact solutions using Microsoft Dynamics GP. You'll be hands-on with system design, implementation, testing, training, and support, while also contributing to strategic discussions and mentoring team members.

You'll also assist in driving and closing new work opportunities from the delivery side, working collaboratively with sales and customer success teams to expand our existing GP footprint. A key initiative includes supporting our "Seize the GP Channel" campaign, which aims to double our GP customer base over the next 2–4 years.

Location: US (Remote), Canada (Remote) | Tampa, FL, Fargo, ND (hybrid)
Travel : Up to 25%
Reporting to: GP Practice Leader
POD : Delivery, GP Practice

What You'll Be Doing:

• Lead on-site and remote consulting for Dynamics GP implementations—gathering requirements, reviewing business processes, designing workflows, configuring systems, and supporting testing.
• Partner with the sales team to identify and support upsell opportunities within the existing GP customer base, helping to expand and deepen client relationships.
• Support the execution of growth-focused campaigns such as "Seize the GP Channel," helping convert delivery excellence into revenue growth.
• Manage and support go-live activities, end-user training, and post-implementation support.
• Build strong client relationships by serving as the main point of contact and ensuring high-quality deliverables.
• Collaborate on project planning, task scheduling, and solution architecture.
• Participate in or lead strategic client meetings and user group sessions as a subject matter expert.
• Work independently to execute client implementations and coordinate communications and timelines.
• Identify and mitigate project risks and client challenges proactively.
• Document recommendations and outcomes with clarity and precision.
• Stay current with Enavate's project methodology and contribute to its ongoing improvement.
• Mentor junior consultants and share knowledge across the practice.
• Continuously learn and bring new insights back to the team.

What We're Looking For:

• 5+ years of hands-on experience with Microsoft Dynamics GP
• Bachelor's degree in Business, Accounting, Information Systems, or related field (or equivalent experience)
• Solid understanding of GP system configuration, customization, workflows, and integrations
• Strong functional knowledge of the GP Manufacturing module (a plus)
• Experience with SSRS Report Writer and GP integration tools like SSIS, Integration Manager, SmartConnect, and Web Services (a plus)
• Ability to lead client engagements with confidence and professionalism
• Strong organizational skills, attention to detail, and a proactive, self-driven mindset
• Comfortable presenting to stakeholders and leading client discussions
• Clear communicator with a team-first mentality
• Willingness to travel up to 25%.
• Ideal candidates will have an interest in expanding their skills into Microsoft Dynamics 365 Business Central over time, with a goal of becoming a shared resource across both GP and BC practices. This forward-looking mindset is key to supporting our customers' evolving ERP journeys.

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ABOUT ENAVATE Transforming Businesses and the Lives They Touch

At Enavate, we are more than just a Microsoft Gold Partner —we're a trusted partner in Enterprise Resource Planning (ERP) consulting, Cloud services, and managed services. We help businesses embrace the future by guiding them through ERP implementations, migrations to the cloud, and integrations that streamline their operations, allowing them to thrive in an ever-evolving business landscape.

Our work isn't just about technology—it's about transforming the way businesses operate , empowering them to grow, innovate, and succeed. By partnering with our clients, we provide peace of mind, enabling them to focus on what matters most while we handle the complexity of their systems and processes.

To learn more about what we do and how we make an impact, please check out our "What We Do?" 1-pager.

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Our Culture

Whether you're joining us in North America, Europe, or beyond, Enavate offers a dynamic and collaborative environment where you'll have the opportunity to make a real impact.

At Enavate, we're driven by our core values, and our people are at the heart of everything we do:

• Team Members: We take care of our own.
• Innovation: We explore, evolve, and seek excellence at every level.
• Results: We are achievers who set high goals and reach them.
• Integrity: We are trustworthy. Our word is our bond.

We believe that a diverse and inclusive team leads to better innovation and outcomes. We actively support diversity and inclusion through a variety of initiatives, creating a workplace where everyone is respected and valued.

To gain a deeper understanding of our values and the environment we foster at Enavate, take a look at our "Enavate Culture" Guide.

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What We Offer

At Enavate, we're committed to providing a supportive and rewarding environment that empowers you to thrive both professionally and personally. Here's a glimpse of the benefits and perks you'll enjoy as part of our team:

• Health and Wellness
  We offer competitive health insurance, wellness programs, and mental health resources to support your well-being, both physically and mentally.
• Flexible Work Arrangements
  We believe in work-life balance, which is why we offer flexible working hours and, where applicable, remote work options to help you manage both your professional responsibilities and personal needs.
• Professional Development
  Your growth matters to us! We provide access to a range of training programs, workshops, and reimbursement for certifications and courses, helping you continuously expand your skills and advance your career.
• Generous Time Off
  Take the time you need to recharge with unlimited paid time off (PTO), which covers vacation, sick leave, holidays, and personal days. We support you in maintaining a healthy work-life balance, so you can perform at your best.
• Employee Recognition
  We appreciate and celebrate the hard work and achievements of our team. Our employee recognition programs are designed to acknowledge your contributions and ensure you feel valued at every step of your journey with us.
  

For more details about the benefits available in your region, check out the following links:

• USA Benefits Guide
• Europe Benefits Guide
• Canada Benefits Guide

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Work Structure & Collaboration

At Enavate, we embrace flexibility in how we work, but we also believe that collaboration is key to our success. Our office locations in Tampa, FL, Fargo, ND, and Kyiv, Ukraine are central to our culture and provide a hub for team interaction and innovation.

We prioritize hiring candidates who are based in or near these locations. For employees based in Tampa and Fargo , we encourage team members to spend at least three days per week in the office to foster collaboration, connection, and contribute to our vibrant team culture.

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Our Hiring Process

At Enavate, we take a thoughtful approach to hiring that ensures a great fit for both you and us. Our process includes:

1. Intro Call – A brief conversation to get to know you, discuss your background, and determine if there's a mutual fit.
2. Predictive Index Assessment – We use the Predictive Index to understand your natural strengths and how they align with the role and our team dynamics.
3. Interviews – A combination of technical and cultural interviews, focused on your expertise, problem-solving abilities, and alignment with our core values.
4. Debrief – Our team will come together to discuss your fit for the role and next steps.
5. Offer – If all goes well, we'll extend an offer and welcome you to the team!

We aim to provide you with a clear understanding of your fit with Enavate, and we want to ensure you feel confident in your decision to join us.


Enavate is an Equal Opportunity employer . This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Accommodation requests can be made at any stage of the recruitment process, and during employment by contacting our Talent Acquisition team.

Join Us in Our Mission!

At Enavate, we believe in transforming businesses and the lives they touch – because to us, it's personal. If you're ready to make an impact, we invite you to be part of a team that listens, challenges, collaborates, and takes action. Together, we're reshaping the future of ERP and how businesses operate, offering fresh perspectives and innovative solutions.

Are you ready to transform your career and help us shape the future? Enavate is the place for you.

**Introduction**
IBM Consulting is seeking a visionary Associate Partner to join our expanding Microsoft Data & AI practice. This strategic leadership role is pivotal in driving growth, shaping enterprise-grade solutions, and leading delivery across transformative engagements within the Consumer, Industrial, and Communications sectors. You will serve as a trusted advisor to senior clients, guiding them in leveraging Azure, Generative AI, and AI governance frameworks to foster innovation and enhance business performance.
**Your role and responsibilities**
As an Associate Partner, you will:
* Own the strategy, go-to-market (GTM), and delivery execution for data and AI consulting engagements-leading pursuits, shaping solutions, and delivering measurable value for clients.
* Design and implement Microsoft Azure-based solutions encompassing Generative AI, data platforms, automation, and analytics.
* Build and maintain executive client relationships, co-developing AI strategies and transformation roadmaps aligned with business objectives.
* Collaborate with IBM's Microsoft alliance, industry leaders, and ecosystem partners to drive pipeline growth and solution innovation.
* Lead cross-functional delivery teams, ensuring success across the project lifecycle-from discovery through to scaled implementation.
* Drive the adoption of AI governance and responsible AI practices, ensuring compliance, ethical AI use, and operational integrity in all solutions.
- - Contribute to practice growth through strategic planning, talent development, and operational leadership
**Required technical and professional expertise**
* 10+ years of experience in data and AI consulting, with deep knowledge of Microsoft Azure's AI and data stack.
* Demonstrated ability to lead both go-to-market strategy and successful delivery of complex AI transformation engagements.
* Proven experience working with clients in industries such as retail, consumer goods, energy, utilities, manufacturing, mining, or telecom.
* Strong expertise in AI governance, responsible AI implementation, and risk management frameworks.
* Successful track record of business development, proposal leadership, and executive stakeholder engagement.
**Preferred technical and professional experience**
* Executive presence with strong consultative, communication, and leadership skills.
* Experience managing multi-disciplinary teams in a matrixed consulting environment.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Technical Support Manager
**General Information**
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City
Toronto
State/Province
Ontario
Country
Canada
Department
TECHNICAL CUSTOMER ESCALATION
Date
Friday, August 22, 2025
Working time
Full-time
Ref#

Job Level
Individual Contributor
Job Type
Experienced
Job Field
TECHNICAL CUSTOMER ESCALATION
Seniority Level
Associate
Currency
CAD - Canada - CA
Annual Base Salary Minimum
46,800
Annual Base Salary Maximum
93,600
The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers ( . If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search ( .
**Description & Requirements**
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**About Xerox Holdings Corporation**
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at .
**OVERVIEW** :
We are seeking a skilled, experienced and detail-oriented Technical Support Manager to join our team at our Scarborough, ON production site. The Technical Support Manager will be responsible for analyzing work processes, creating, managing and executing a Technical Support Program that will provide visibility on system reliability that arise from business-as-usual operations. The ideal candidate will possess strong troubleshooting skills, analytical skills, excellent communication abilities, and have a deep understanding of Technical Support operations (in depth knowledge of IT systems, especially in the insurance or financial services sectors).
**PRIMARY RESPONSIBILITIES** :
+ Create a comprehensive Technical Support Program that will measure and report on the system reliability for a key insurance client in Canada. The goal of the program will be to achieve and exceed contracted uptime and on time delivery targets.
+ Lead the flawless process of system upgrades and changes ensuring the process is handled with the highest standards of change management in the industry. Ensure system updates are performed with thorough testing, system preparedness to ensure a smooth client transition.
+ Identify opportunities for process improvements and contribute to ongoing optimization efforts.
+ Lead troubleshooting activities related to systems issues with our stakeholders in Operations, Technology, Solution Architects and Account Management to quickly identify and remediate issues and minimize impact on client.
+ Consistently communication with the client managing expectations and negotiating with stakeholders to determine the most timely resolution to system issues
+ Improve the service technically and seek to create error proof processes over time. Work collaboratively with the IT group driving a resilient capability to support and exceed client needs.
+ Chair Technical Support meetings, informal and formal review meetings and lead Technical Support presentations. Develop and document detailed Technical Support programs, processes, and methods for client presentation.
+ Lead system testing activities, reporting on results, ensuring quality and adherence to the Technical Support requirements. Ensure testing meets or exceeds Technical Support requirements.
**QUALIFICATIONS, SKILLSETS & ABILITIES** :
+ Bachelor's degree in Information Technology, Technical Support, or related work experience.
+ Minimum of 3 years of experience as a Technical Support Manager or Lead, preferably in the insurance industry. Experience in the banking industry will also be considered. ISO27001 knowledge is required for this role.
+ Problem-Solving - Strong analytical and problem-solving skills to address complex technical challenges.
+ Communication - Excellent verbal and written communication skills to effectively convey technical concepts to diverse audiences (developers, stakeholders, management).
+ Hands-on Experience - Several years of experience in software development and/or system support, network infrastructure providing a strong foundation for technology decisions.
+ Proficiency in data analysis tools and techniques.
+ Proficiency with Software Platforms including Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Microsoft Project, Jira.
+ Ability to work collaboratively with cross-functional teams.
+ In Depth Experience with Technical Support process workflow and documentation tools.
#LI-CB1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion: People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.