4 Office Software jobs in Victoria

Bilingual POS Technical Support

Full-Time, Permanent

Fully Remote: Candidates can be located anywhere in Ontario or Quebec.

Hybrid Option: For those living near Toronto HQ, on-site presence is required just once every two weeks.

Salary: Up to $48,000

Schedule: Rotating shifts Monday–Sunday

• 8:00 AM–6:00 PM
• 11:00 AM–8:00 PM
• 1:30 PM–10:30 PM

Candidates must be available Monday–Sunday (flexible scheduling possible – constraints can be discussed)

Company Overview

Our client is a leader in their industry and continues to grow, operating an integrated network of retail stores that provide a full range of clothing choices within various niches. They offer an inclusive, supportive, and growth-oriented work environment.

Perks & Benefits

• Company-paid health, dental, and vision benefits (after 6 months)
• Employee discounts
• Casual dress code
• Comprehensive training and onboarding
• Supportive, family-oriented work atmosphere
• Tuition reimbursement opportunities
• Tremendous career advancement potential

Job Summary

As a Bilingual POS Technical Support Specialist, you will be responsible for responding to and resolving technical support calls from store locations in English and French. You will provide remote troubleshooting for store-level hardware, software, and POS registers, ensuring timely resolution and minimal disruption to operations.

Key Responsibilities

• Communicate with stores experiencing technical issues, document details, and determine solutions
• Research and implement solutions using user guides, technical manuals, and knowledge base resources
• Provide training and advice to store staff to prevent future issues
• Place service calls for malfunctioning register equipment
• Collaborate with third-party vendors to resolve hardware issues
• Ensure all calls and resolutions are accurately logged and followed up

Qualifications

• Bilingual: Fluent in English & French (spoken and written)
• Familiarity with PC hardware and software troubleshooting
• High school diploma (post-secondary education an asset)
• 1–2 years of experience in customer service and/or technical support
• Ability to work a flexible schedule, including evenings, weekends, and holidays when needed
• Strong communication, problem-solving, and customer service skills

All Together, Extraordinary

We bring together the best minds in communications technology to unify the telecom industry driving simplicity, scalability and efficiency.

This is more than a job—it’s a chance to revolutionize the future of global connectivity. Together, we make the extraordinary happen.

Founded by world leaders in communications technology, Aduna unites and opens mobile networks worldwide to the wider developer community, fueling innovation which gives rise to a new programable connectivity ecosystem.

We are a start-up of scale. This will never be business-as-usual. We run in an agile environment, iterating, and improving not just what we do, but how we do it. We foster a culture of trust, innovation, and simplicity .

The breakthroughs we make here impact people, businesses, and societies worldwide.

Ready to create what’s next?

We are looking for a skilled professional to join our system integration and customer support team, focusing on integrating Aduna’s platform and APIs with telecom suppliers and customer systems such as Communications Platform as a Service (CPaaS), Independent Software Vendors (ISV), and Hyperscale Cloud Providers (HCP) ensuring operational stability, reliability and high availability of the platform services. In this role, you'll engage directly with customers to address technological challenges and deliver timely solutions.

Key Responsibilities:

• Integrate : Connect the Aduna platform to global suppliers (telecom operators) with customers (cloud communication providers).
• Solve: Troubleshoot issues during integration and operation phases.
• Test: Design, write, and execute end-to-end tests to validate the integration.
• Deploy: Deploy and configure the platform services hosted in cloud environments.
• Maintain: Patch, upgrade, plan the capacity, and manage incidents.
• Manage: Build healthy working relationships with suppliers and customers.
• Lead: Drive technical discussions to maximize integration success and issue resolution.
• Observe: Proactively measure and monitor system health and performance.
• Document: Create and improve integration processes, operational runbooks, and troubleshooting guides.
• Standardize: Ensure compliance with internal standards, best practices, and regulatory requirements.
• Support: Serve in an on-call rotation for customer support, troubleshooting, and emergency incident management (approximately once every 4 weeks).

Experience, Knowledge, and Skills Required:

• 3+ years of experience in system integration and support of application involving cloud infrastructure (Azure/AWS/GCP), Kubernetes, Terraform and Helm.
• Strong background in API integration and testing.
• Experience in configuration management.
• Advanced skills in automation and scripting (phyton, shell, etc).
• Proficiency on commands in kubernetes, helm and fluxcd for monitoring and troubleshooting the GitOps workflows
• Security aware mindset- experience of handling PII and sensitive assets
• Solid expertise in deploying and troubleshooting cloud-native applications.
• Excellent problem-solving skills and a team-oriented mindset.
• Familiarity with monitoring/logging tools such as Grafana, ELK, Thanos
• Knowledge of incident management, ITIL or SRE principles.
• Proven experience interfacing with customers and managing relationships effectively.
• Exceptional written and oral English communication skills.
• Nice to have: SRE experience, Portuguese native language is an asset.

Aduna is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds who are passionate about driving the next wave of innovation in telecommunications.

All Together, Extraordinary

Nous réunissons les meilleurs talents en technologies de communication pour unifier l’industrie des télécoms en favorisant la simplicité, la scalabilité et l’efficacité.

Ceci est plus qu’un emploi : c’est une occasion de révolutionner l’avenir de la connectivité mondiale. Ensemble, nous rendons l’extraordinaire possible.

Fondée par des leaders mondiaux en technologies de communication, Aduna unit et ouvre les réseaux mobiles du monde entier à la communauté des développeurs, stimulant l’innovation et donnant naissance à un nouvel écosystème de connectivité programmable.

Nous sommes une start-up en phase de croissance. Rien ici n’est « business as usual ». Nous évoluons dans un environnement agile, en itérant et en améliorant non seulement ce que nous faisons, mais aussi la manière dont nous le faisons. Nous cultivons une culture de confiance, d’innovation et de simplicité.

Les percées que nous réalisons ici ont un impact sur les personnes, les entreprises et les sociétés à travers le monde.

Prêt(e) à créer ce qui vient ensuite ?

Nous recherchons un professionnel qualifié pour rejoindre notre équipe d’intégration système et de support client, avec pour mission d’intégrer la plateforme et les API d’Aduna avec des fournisseurs de télécommunications et des systèmes clients tels que les plateformes de communication en tant que service (CPaaS), les éditeurs de logiciels indépendants (ISV) et les hyperscalers cloud (HCP). L’objectif est d’assurer la stabilité opérationnelle, la fiabilité et la haute disponibilité des services de la plateforme. Dans ce rôle, vous interagirez directement avec les clients pour relever leurs défis technologiques et leur fournir des solutions rapides et efficaces.

Responsabilités clés

• Intégrer : Connecter la plateforme Aduna aux fournisseurs mondiaux (opérateurs télécoms) et aux clients (fournisseurs de communication cloud).
• Résoudre : Dépanner les problèmes durant les phases d’intégration et d’exploitation.
• Tester: Concevoir, rédiger et exécuter des tests de bout en bout pour valider l’intégration.
• Déployer : Déployer et configurer les services de la plateforme hébergés dans des environnements cloud.
• Maintenir : Appliquer des correctifs, mettre à jour, planifier la capacité et gérer les incidents.
• Gérer : Développer des relations de travail solides avec les fournisseurs et les clients.
• Diriger : Animer les discussions techniques pour maximiser le succès de l’intégration et la résolution des problèmes.
• Observer: Mesurer et surveiller de manière proactive la santé et la performance du système.
• Documenter: Créer et améliorer les processus d’intégration, les manuels opérationnels et les guides de dépannage.
• Standardiser : Garantir la conformité avec les normes internes, les bonnes pratiques et les exigences réglementaires.
• Supporter: Participer à une rotation de support client, de dépannage et de gestion d’incidents critiques (environ une fois toutes les 4 semaines).

Expérience, connaissances et compétences requises

• 3+ années d’expérience en intégration de systèmes et support d’applications impliquant des infrastructures cloud (Azure/AWS/GCP), Kubernetes, Terraform et Helm.
• Solide expérience en intégration et tests d’API.
• Expérience en gestion de configuration.
• Compétences avancées en automatisation et en scripting (Python, Shell, etc.).
• Maîtrise des commandes Kubernetes, Helm et FluxCD pour la surveillance et le dépannage des workflows GitOps.
• Sensibilité à la sécurité : expérience dans la gestion de données personnelles (PII) et d’actifs sensibles.
• Expertise confirmée dans le déploiement et le dépannage d’applications cloud-natives.
• Excellentes compétences en résolution de problèmes et esprit d’équipe.
• Familiarité avec des outils de monitoring/logging tels que Grafana, ELK, Thanos.
• Connaissance en gestion des incidents, principes ITIL ou SRE.
• Expérience démontrée dans les interactions clients et la gestion efficace des relations.
• Compétences exceptionnelles en communication écrite et orale en anglais.
• Atouts : Expérience SRE, langue maternelle portugaise est un plus.

Aduna s’engage à favoriser un milieu de travail diversifié et inclusif. Nous accueillons les candidatures de toutes origines, de toutes personnes passionnées par l’innovation et motivées à faire avancer la prochaine vague de transformation dans les télécommunications.

Job Description

All successful candidates are required to reside within commuting distance of our Langford/Victoria office location.

Plexxis does not offer remote work opportunities.

Salary Range: $62,500 - $82,500

Purpose:

A professional customer facing position, the Support Specialist is accountable for resolving customer software-related questions in a timely, efficient and friendly manner. This position has a significant impact on customer satisfaction and contributes to the overall experience and value that each customer realizes through the use of Plexxis solutions.

Shift start times may vary depending on company needs/requirements

Duties & Responsibilities:

• Learn and be conversant in all aspects of the Plexxis Enterprise Resource Planning (ERP) system
• Be proactive in recognizing and efficiently resolving issues
• As required, diagnose and trouble-shoot issues post implementation software questions & issues
• Log all Service Desk issues
• Identify and escalate situations requiring urgent attention
• Successfully interact with customers - offering support, training and presentations
• Proactively reach out to customers for provision of support via telephone and email
• As voice-of-the-customer, communicate customer recommendations and concerns to the Project Manager & Account Manager Team leaders and the Programming Coordinator

Knowledge & Experience:

• Good Microsoft Office skills
• Strong communication skills
• Good organizational and time management skills

• Strong problem-solving skills

• Strong interpersonal skills
• Eligible to work in Canada

Other Skills & Qualifications: (are a plus but not required)

• Customer Care Experience
• General accounting principles
• College or university degree in one of the following: Business, accounting
• Experience preferred but not required:
• Estimating, construction estimating software, digital takeoff / computer screen takeoff, project management, construction management software, construction accounting software and financial reporting for the wall and ceiling industry

What's it like working at Plexxis?

The dress is casual, but our commitment to quality is not. At Plexxis, the working environment is a social one - built on mutual respect and collaboration. We are a team of extremely hard-working individuals who have a steadfast dedication to delivering amazing results to our clients. As such, we make it a point to provide each of our employees with the tools needed to do their job well, including:

• Competitive Salary
• Benefits
• Company gym
• A games room
• A commercial themed theatre
• Large, fully functional kitchen, dining area, BBQ and outdoor patio including lake views
• Access to local walking trails, parks and beaches
• Paid after hours

Our team genuinely appreciates each other and there is an authentic camaraderie and support network.

About Plexxis Software:

The Plexxis Drywall Enterprise Resource Planning (ERP) software maximizes the profit and efficiency of wall & ceiling contractors through expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications and accounting solutions into a single, sophisticated - yet simple system.

Since 1999, our sole focus has been dedicated to the wall and ceiling trade a focus that has brought together an extraordinary wealth of knowledge, experience and expertise. From technology engineers, trainers and consultants, we have assembled the right people, the right product and the right service to deliver solutions unmatched in quality and customer focus.

Are you the perfect fit? Do you wish to;

• Work with a small, tight-knit group of hard-working, dedicated and fun individuals
• Enjoy the atmosphere of a rapidly growing, high energy company with an entrepreneurial spirit
• Be on the winning team - poised to emerge as the global leader
• Be challenged in the workspace, in the fitness room or even the billiards Caf
• Lose the stuffy environment (and politics) of big corporate and focus on delivering what the competition calls impossible

Growth. Learning. Opportunity.