49 Operations Manager jobs in Burnaby
Operations Manager

Posted 17 days ago
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Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.
Key job responsibilities
- Support, mentor, and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary for this position ranges from $98,900/year up to $165,200/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.
Operations Manager
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Job Description
Job Description
Are you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career?
As one of world’s leading, and fastest-growing home furnishing retailers, we know what it takes to build a satisfying career.
The Role :
As the Operations Manager you will be responsible for protecting JYSK’s assets and minimizing losses though effective execution of loss prevention policies and procedures in store. You will also assist the store management team in instilling company values and customer promises within the team and in the store.
Other duties include:
- Following all loss prevention and key control policies to reduce shrink
- Performing Weekly Inventory Cycle counts and periodic Full Store Inventory counts
- Weekly ordering to ensure you have sufficient inventory
- Following proper store opening and closing procedures, including alarm checks and security walks
What this role brings to you:
- The possibility of being part of a dynamic team and culture
- The opportunity to have a rewarding career with various prospects for career advancement across different functions and teams
- A great benefit package for full-time colleagues (including medical, vision and dental)
- Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perkopolis.
- A free 24/7 Employee Assistance Program available to you and your family.
- An amazing colleague discount on all JYSK products
What you bring to the role:
- Ability to work independently or as part of a team
- A dynamic and positive personality with strong leadership skills
- Flexibility to work various shifts, including evenings and weekends as required
- 2 years experience in retail management and customer service
- High school diploma or equivalent preferred
If this sounds like an opportunity for you, come join JYSK and experience it for yourself!
JYSK Canada is proud to be an equal opportunity employer. We welcome and encourage all candidates to apply. Our company values diversity and is committed to creating an inclusive culture where Colleagues can fully develop and utilize their talents and strengths. We consider all applications on the basis of the position requirements, and we do so without regard to any unrelated factor and/or characteristic. Reasonable accommodations are available upon request for candidates taking part in all aspects of the hiring process.
QualificationsCompensation: Generally, the hiring range for this position is $46,000 to $53,000 annually ; the base pay offered is based on location and may vary depending on job-related knowledge, skills, experience, internal and market equity.
Additional Information
Physical demands that are required include mobility (walking, standing, climbing, bending, etc.) and manual material handling (lifting, pushing, pulling, carrying, etc.). Movement of product by use of ladders and stock pickers is required.
Operations Manager
Posted today
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Job Description
The Canadian Brewhouse opened its first restaurant in 2001, in Edmonton, Alberta. By adding awesome talent to our team, serious dedication and persistence, and keeping the guest in mind, we’ve grown to 47 Canadian Brewhouses, 1 Canadian Icehouse, 4 Banquet Bars, 40 Plantlife Cannabis dispensaries, 7 Ribeye Butcher Shops, and our newest addition The Italian Bakery's Tesoro!
The Operations Manager is responsible for overseeing the complete operations of assigned Canadian Brewhouse locations, ensuring seamless operations across multiple stores. The role is ultimately accountable for achieving Key Performance Indicators (KPIs) and critical business metrics as defined by the company.
Key Responsibilities
Leading Your People: Recruit, train, and manage management and support hourly roles, ensuring adherence to The Canadian Brewhouse's core values. Hold management accountable for defined KPIs, including coaching and performance management.
Guest Experience: Actively lead in assigned locations, ensuring flawless execution of the company’s guest experience program. Build connections with guests and regulars, and ensure efficient operation of systems such as Tips Today and OpenTable.
Operational Excellence: Manage expenses, conduct pre-shift and post-shift meetings, and oversee inventory management. Ensure adherence to company standards and procedures, and collaborate with vendors to maintain store services.
Financial Oversight: Achieve labor targets and provide overall P&L oversight for assigned locations. Conduct regular P&L reviews, identify trends, and implement strategies for improvement.
Sales and Targets : Responsible for beating sales targets (Year-over-Year performance and budget) as well as completing full P&L reviews on a monthly basis.
Key Performance Indicators (KPIs)
Same store sales
Customer review
Average sales per guest
Employee Engagement
Margin
Speed of Service
Qualifications
Bachelor’s degree in Business Administration, Hospitality Management, or a related field (Master’s preferred)
5 years of senior-level management experience and 2 years of multi-unit hospitality management experience
Proven expertise in financial terminology and concepts, including P&L, General Ledger, and Cost of Goods Sold (COGs)
Experience with budgeting, cost control, financial performance, and overall P&L management
Strong understanding of store operations optimization and standards for success
Excellent communication, strategic thinking, problem-solving, and time management skills
Proven ability to motivate and develop team members, manage remotely, drive sales, and maintain a performance-driven mindset.
Ability to handle stress and a fast-paced environment, with strong follow-up and a sense of urgency while remaining calm.
Considering applying? These are some of the great benefits to joining our team!
- Competitive, proven performance-based salary, bonus structure, and promotional tab
- A company Health Spend Account available after 3 months
- Generous employee discounts across all brands
- Opportunities to travel with the company
- Advancement opportunities with a supportive and inclusive culture
- Opportunities to give back to the community
- Lifelong Friendships
Company Information:
Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant group! We know that without our incredible teams we wouldn't be a fraction of where we are today. Our teams live and breathe our Core Values; these are 6 key principles that influence all of our decisions as an organization.
- Take Care of Each Other and Yourself
- Think Like a Customer
- Support Your Community
- Hurry, Don’t Rush
- Embrace Innovation
- Be Persistent
We are excited that you are considering a career as an Operations Manager! We appreciate your interest and look forward to reviewing your application. Please note that we will only be contacting successful applicants.
The Canadian Brewhouse is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply and join our team.
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Operations Manager
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Salary: $35-$75
WHO WE ARE
We're not just any content creation and motion picture equipment rental company; we're Scarab Digital, a creative powerhouse of innovation in digital production. Born from a desire to do things differently and strive to exceed creative and technological expectations, we've made our mark by transforming the visual storytelling landscape in the design of screen graphics, immersive virtual production experiences, and so much more.
Our one-stop-shop approach, combining creativity with cutting-edge technology, has established us as a go-to partner for productions seeking to create compelling, visually stunning content.
WHO WE ARE LOOKING FOR
We seek individuals ready to live above themselves, embodying our core principles and contributing to our dynamic environment. Scarab Digital could be the right place for you if you align with these principles:
Accountability: See It, Own It, Solve It, Do It. Become part of the solution.
Proactivity : Act now and always ask, "What else can I do?"
Excellence: Reject average and take personal ownership with pride.
Respect: For others and their feelings, showing others that you care.
Continuous Improvement: Ask for feedback by asking, "What coaching do you have for me?" and "What can I do better?"
If these principles resonate with you and you're ready to surpass average, let's see if you are the fit we seek. Your honesty in assessing your fit with our culture is crucial for your career and our company's success.
ROLE SUMMARY
As our Operations Manager, you will be pivotal in ensuring operational efficiency and excellence across our organization. This position is integral to maintaining smooth daily operations and supporting our creative and production teams in achieving their goals. Reporting to the President, you will be the backbone of our operational framework, turning strategic plans into actionable steps.
WHAT YOU WILL DO
- Ensure all departments operate efficiently and cohesively.
- Translate company goals into departmental actions that drive business growth and operational excellence.
- Continuously improve our operational processes to enhance efficiency and productivity.
- Assist the President in turning visionary ideas into practical strategies and actions.
- Cultivate a culture where innovation is encouraged and valued across the team.
- Develop and oversee operational budgets, ensuring optimal resource allocation.
- Act as a liaison between departments to ensure smooth communication and collaboration.
- Oversee compliance with industry regulations and standards.
TO BE AN ALL-STAR
- Proven experience in an operations management role, ideally within the film, TV, or digital production industry.
- Strong organizational and multitasking abilities with a keen eye for detail.
- An entrepreneurial mindset, ready to tackle challenges and adapt to changes.
- Exceptional leadership skills, capable of inspiring and building effective teams.
- Excellent communication skills for managing relationships and facilitating collaboration.
- A results-driven approach focused on achieving strategic goals and driving growth.
WHY WORK HERE
- Youll collaborate with a company at the forefront of digital production.
- Youll thrive in a workspace that values creativity, dynamism, and groundbreaking ideas.
- Youll embark on a professional growth and leadership development journey in an environment that celebrates innovation.
Operations Manager
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Job Description
Established in 1956, we are BEST for a Cleaner World an industry leader in providing custodial services to prestigious clients across Canada. Our mission is to create a positive impact on people’s lives. This passion has been recognized for seven consecutive years by Deloitte through our designation as one of Canada’s Best Managed Companies - Platinum Standard and by Waterstone Human Capital as one of Canada’s 10 Most Admired Corporate Cultures.
We offer a diverse and positive work environment that allows you to enhance your skills and provides opportunities in a rapidly growing organization. You'll also get to enjoy the following perks:
- Competitive wages and benefits packages
- Flexible work schedules
- An excellent company culture with access to educational grants, team events and celebrations
- Employee appreciation through rewards and recognition, team building events
- Opportunities for career advancement through training and development
Location: Vancouver, BC
Shift Type: Full-Time
Salary Range : $90,000 -$130,000/ yearly
Job Overview: The Operations Manger is responsible for managing and overseeing the operations at all locations within a province by executing short-term and long-term strategies and fostering BEST culture, mission, and values. The incumbent is responsible for completing various activities, which include, but are not limited to: coaching, developing and motivating Site Managers to achieve monthly, quarterly, and annual productivity and performance objectives. The Operations manager will monitor each site’s Key Performance Indicators (KPI’s) to identify areas of opportunity to improve results on productivity, customer satisfaction, develop and execute business strategies, key initiatives, and regional programs.
Responsibilities:
- Manage & develop assigned region’s operational team to drive revenue growth, team productivity, while promoting customer satisfaction and building long term relationships;
- Hire, onboard, and train new Site Managers;
- Identify, develop, and support growth plans for project works;
- Prepare, manage, and oversee assigned region’s quarterly/annual budgets and monitor performance ensuring assigned region meets budgetary commitment;
- Monitor monthly profit/loss statements to ensure expense control;
- Conduct regular debriefs with Site Managers to ensure each location is appropriately staffed, professionally managed, and in accordance with BEST guidelines;
- Implement environmentally sustainable business practices in accordance with BEST’s guidelines;
- Recommend improvement plans to eliminate revenue leakage by controlling/reducing costs;
- Participate in new contract negotiations & develop/implement new start up strategies based on region, budgets, labour complexities, & contract restrictions;
- Provide Executive Management with written/verbal operational activity reports;
- Enhance and develop procedures and service systems to meet the goals of assigned region and meet industry trends;
- Ensure compliance with company policies and procedures;
- Effectively/Professionally communicate both internally (staff, head office etc.) & externally (clients)
- Conduct annual reviews and identify/assign quarterly/yearly goals to all direct reports;
- Manage succession plans for assigned region ensuring increased capacity for future growth plans;
- Implement/Communicate company initiatives in a timely & effective manner;
- Manage changing priorities with a thorough understanding of business needs;
- Work/respond to inquiries outside business hours to meet business needs;
- Other duties as required to support contractual needs and business growth.
Skills Required:
- MS Office & understanding of income statements, forecasts, budgets, inventory management etc.;
- Comprehensive understanding of Employment Standards Act & Occupational Health and Safety Act;
- Solid understanding of personnel policies, practices, and procedures in a service environment;
- Strong leadership skills with a focus on operations management, servant mentality;
- Excellent interpersonal & communicational (written & verbal) skills;
- Intrinsic ability to effectively analyze, plan, prioritize, negotiate, & execute business’ strategic goals.
Education & Experience:
- Business related post-secondary degree;
- 10+ years work experience with a focus on service, financials & budgets, safety, & HR;
- Valid driver’s license with an acceptable driving abstract;
- Acceptable security and criminal record check.
- Valid driver’s license with an acceptable driving abstract.
We are an equal opportunity employer with the interests of fairness and equality. We will take the necessary measures to ensure that all applicants have equal access to BEST Service Pros job opportunities.
If you feel you match the qualifications that we are searching for, submit your resume today!
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Operations Manager
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Job Description
Salary: $130,000 - $180,000
Altec Integrated Solutions is a Canadian-owned leader in precision machinery, advanced controls, and custom-engineered systems. With over 25 years of innovation and growth, were pushing boundaries in both our Coquitlam headquarters and U.S. operations.
Were looking for a hands-on, strategic Operations Manager to oversee daily operations, optimize processes, and drive efficiency across our divisions, including our manufacturing facility inTexas, where this role will spend dedicated time throughout the year. This is a chance to make a real impact: leading multi-site operations, strengthening supply chain performance, mentoring high-performing teams, and ensuring on-time delivery of technically complex projects.
At Altec, you wont just be managing,youll be building the future of how we deliver for our clients, from plywood and veneer mills to entertainment giants. If youre motivated by improving systems, growing people, and ensuring operational excellence, this is an opportunity to step into a leadership role where your decisions truly shape the companys success.
The role:
The Operations Manager oversees the daily operations of the business, with a focus on improving productivity, streamlining processes, and ensuring the on-time and successful completion of contracts. The position is responsible for optimizing supply chain logistics, managing budgets and forecasts, and ensuring quality. The Operations Manager collaborates with various departments, including HR, to foster staff development and ensure compliance with workplace standards. Additionally, the role involves managing external partners, ensuring they meet the highest standards for contract fulfillment. Maintaining a thorough understanding of company objectives, market conditions, and technological advancements is instrumental in driving strategic initiatives and adapting processes to meet evolving business needs.
Key Responsibilities:
- Strategic Planning & Execution: Develop and execute the strategic plan for operations, aligning resources and scheduling to meet organizational goals and enhance overall performance. Oversee multi-site operations to ensure consistency, alignment, and scalable growth across facilities.
- Process Optimization: Assess, enhance, and optimize operational processes to drive efficiency, productivity, and profitability. Develop and implement strategies to streamline day-to-day activities and workflows, while driving the adoption of new technologies and software tools that enhance operational efficiency. Champion digital transformation initiatives and automation to support long-term scalability.
- Budget Management: Develop, monitor, and manage operational budgets, ensuring that financial targets are met and resources are used effectively. Collaborate with finance to support forecasting, cost control initiatives, and financial analysis related to operations.
- Risk Management: Identify potential operational risks and develop mitigation strategies to ensure smooth execution of projects and minimize disruptions to production. Oversee contract fulfillment risk and ensure proactive measures are in place to address supply chain or project-related delays.
- Contractor and Supplier Management: Manage relationships with external contractors and suppliers. Ensure that all vendors meet performance standards and contribute to the successful delivery of contracts. Support contract negotiations and performance reviews to maintain strong vendor partnerships.
- Project & Resource Management: Oversee planning, scheduling, and execution of projects, ensuring on-time delivery and fulfillment of orders and contracts. Optimize resource allocation to achieve maximum efficiency. Ensure alignment with customer contracts and internal milestones to meet deliverables.
- Team Leadership: Build, lead, mentor, and inspire a high-performance operations team. Collaborate with team members across locations to share best practices and develop strategies to enhance productivity and operational efficiency across multiple facilities.
- Compliance & Quality Assurance: Ensure that all operations comply with industry regulations, company policies, and quality standards. Lead initiatives to improve operational quality and ensure customer satisfaction. Maintain operational documentation in alignment with ISO 9001 or equivalent QMS requirements.
- Performance Metrics & Reporting: Establish and track key performance indicators (KPIs) to measure operational success. Regularly report on operational performance, providing insights and recommendations to executive management. Use ERP/MRP system data to support performance analysis and real-time reporting.
Requirements:
- Bachelors degree in operations management, business administration, or related field.
- Minimum 10 years of experience in operations management, project management, or a related role within a manufacturing environment.
- Experience holding direct accountability for manufacturing operations and multi-site facilities, and teams.
- Proven knowledge and experience with contract fulfillment
- Proven knowledge and experience with contractor and supplier management
- Proven knowledge and experience with ISO 9001 or equivalent quality management system
- Demonstrated ability to independently manage costs and increase profitability.
- Demonstrated ability to lead, motivate, and develop a high-performance team.
- Working knowledge of accounting and finance
- Working knowledge of ERP/MRP software
- Working knowledge of project management processes.
Operations Manager
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Job Description
Salary: 85-95K
About Us
Brockmanns Chocolates Inc. is a premium chocolate manufacturer with over 30 years of experience crafting innovative and high-quality confections. Based in Delta, BC, we take pride in our commitment to excellence, innovation, and delivering outstanding products to our retail partners and consumers across North America.
Position Overview
We are seeking a highly experienced and hands-on Operations / Plant Manager to lead our production facility in Delta, BC. This individual will oversee day-to-day plant operations, ensuring production goals are achieved while maintaining the highest standards of safety, quality, and efficiency. The ideal candidate will bring significant experience in food manufacturing and a proven ability to manage teams, optimize processes, and drive continuous improvement.
Key Responsibilities
- Oversee all aspects of daily plant operations, including production, quality, maintenance, and scheduling.
- Lead, mentor, and develop a team of supervisors and staff, fostering a culture of accountability, safety, and excellence.
- Ensure compliance with food safety regulations (HACCP, CFIA, SQF or equivalent), workplace health and safety standards, and company policies.
- Manage production planning to meet customer demand while controlling costs and minimizing waste.
- Collaborate with cross-functional teams (QA, R&D, Supply Chain, Finance, Sales) to support business goals.
- Drive continuous improvement initiatives across operations, including lean manufacturing, efficiency gains, and cost reduction.
- Oversee maintenance of equipment and facility to ensure maximum uptime and reliability.
- Prepare and manage budgets, KPIs, and operational reports for senior leadership.
Qualifications
- Minimum 710 years of leadership experience in a food manufacturing facility (confectionery or CPG preferred).
- Strong knowledge of food safety regulations and quality systems (HACCP, SQF, CFIA, etc.).
- Proven track record of successfully managing plant operations, production teams, and delivering results.
- Experience implementing continuous improvement practices (Lean, Six Sigma, Kaizen).
- Strong problem-solving skills with the ability to make data-driven decisions.
- Excellent leadership, communication, and interpersonal skills.
- Ability to thrive in a fast-paced, hands-on, entrepreneurial environment.
What We Offer
- Competitive salary and benefits package.
- Opportunity to work with a passionate team in a growing premium chocolate company.
- A chance to make a significant impact by shaping operations and driving efficiencies.
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Operations Manager
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Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.
Rentokil-Terminix is currently seeking an experienced Operations Manager in Burnaby, BC. Operations Manager will be responsible for training, leading and developing a team of service technicians. They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include :
• Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly and yearly reports, as required
• Monitoring and adjusting scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management
Requirements
• Bachelor’s degree (preferred but not required)
• 3-5 years in a management role with emphasis in customer service
• Pest control management experience required
• Success in training, mentoring and coaching service professionals
• Must have excellent verbal and written communication skills
• Previous experience in a route-oriented, service environment a plus
• Ability to obtain and maintain licenses/certificates as required by federal, provincial and local regulations
• Must pass pre-employment background screen
• Must possess a valid driver’s license and pass motor vehicle record search
Benefits
- Company car
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match upto 3.5%
- Vision care
Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.
Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil-Terminix Steritech is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process .
Operations manager
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Job Description
We are associated with Home Repair and Renovation Company which was formed in the year 1991 and since then they have been providing professional craftsmanship and exemplary customer service throughout North America. Each location of the company though controlled by the Franchisor is locally owned and operated, backed by the company that helped launch the industry.
The company values are steeped in a long-standing dedication to the people we serve and truly differentiate the company as a home repair handyman company.
Job description
- Recruit, select, train, assign, schedule, coach, counsel and discipline employees
- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions for the employees and the contractors
- Estimating materials and labor, preparing proposals, being able to use pricing techniques
- Analyzing data, sales, profit on EXCEL, and preparing monthly reports
- Understanding of Tax calculations, WCB and collection of remittance for employees
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
- Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations. ensure that these are also followed by the Contractors
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Manage staff/ contractor levels, wages, hours, contract labor to revenues
- Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees and contractors
- Run a safe, injury/accident free workplace locations(s)
- Manage relationships with key operations vendors and contractors
- Review and approve all operational invoices and ensure they are submitted for payment
- Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities.
- Communicate customer issues with operations team/ contractors and devise ways of improving the customer experience, including resolving problems and complaints
- Work closely with the Owner and report to him on a daily basis regarding important issues
Communication :
- Having clear and effective communication skills to satisfy the duties for a various range of clients, craftsmen and contractors
- Being able to conduct interviews, negotiate and liaise effectively with both clients and contractors
- All communications require a Fluent to advanced English proficiency
Education :
- Bachelor's Degree (preferred) or a technical certification related to construction, service maintenance of buildings
- Effective numerical literacy is required
Schedule :
- 8 hour shift-Monday to Friday
- Occasionally weekends
- Job Types: Full-time, Permanent
Experience:
- repair and renovation: 2 years (preferred)
- No
All necessary Covid-19 precautions are in place in the office and remote work locations where jobs are carried out
COVID-19 precaution(s):
- Remote interview process
- Received double vaccination to be eligible for work
- Wearing masks during site visits to be eligible for work
- Wearing masks at the office is not mandatory due to having no interaction with clients at the office
Operations Manager
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Job Description
We are seeking a results-driven and highly experienced Operations Manager with a strong background in ecommerce, inventory management, logistics, sales, and expertise in NetSuite. The ideal candidate will be responsible for running, overseeing and optimizing all operational aspects of our business, with a focus on efficiency, scalability, and customer satisfaction.
Key Responsibilities:
Ecommerce Management:
- Oversee the ecommerce platform's operation, ensuring a seamless online shopping experience for customers.
- Analyze sales data, trends, and customer behavior to drive strategic decision-making and improve online performance.
- Collaborate with marketing and sales teams to develop and implement strategies to increase online sales and customer engagement.
Inventory Control:
- Manage inventory levels, forecasting, and replenishment to meet customer demand while minimizing excess stock and stockouts.
- Implement inventory tracking systems and best practices to ensure accurate stock levels and efficient order fulfillment processes.
Logistics and Supply Chain Management:
- Optimize logistics processes, including shipping, warehousing, and transportation, to streamline operations and reduce costs.
- Coordinate with logistics partners, negotiate contracts, and ensure on-time delivery of products to customers.
Sales Operations:
- Work closely with sales teams to align operational processes with sales strategies, goals, and performance metrics.
- Monitor sales data, pipeline management, and customer interactions to support sales team effectiveness and drive revenue growth.
Netsuite Expertise:
- Serve as the primary administrator and subject matter expert for Netsuite ERP system, overseeing system configuration, data management, and user training.
- Utilize NetSuite's capabilities to optimize operational workflows, reporting, and integration with other business systems.
Qualifications:
- Bachelor's degree in Business Administration, Supply Chain Management, or combination of experience and education.
- Proven experience in operations management roles with a focus on ecommerce, inventory, logistics, and sales.
- Very strong proficiency in NetSuite ERP system, with a track record of successful implementation, customization, and administration.
- Excellent analytical skills, strategic thinking, and problem-solving abilities.
- Demonstrated leadership, project management, and cross-functional collaboration skills.
- Strong communication, negotiation, and relationship-building capabilities.
- Ability to thrive in a fast-paced, dynamic environment and drive operational excellence throughout the organization.
If you meet the qualifications above and are looking to take on a challenging and rewarding role as an Operations Manager, we invite you to apply and join our client's team to drive operational success and growth in our organization.