Operations Manager

Brossard, Quebec FLiiP

Posted 2 days ago

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Job Description

Job Description

Job Description

FLiiP is revolutionizing fitness business management through our all-in-one SaaS platform. As a seed-stage startup, we’ve recently raised 4 million CAD and are scaling rapidly, aiming to grow 4x in revenue within 18 months. We serve gyms, yoga studios, martial arts centers, and other fitness businesses with a powerful suite of software solutions that streamline operations and improve member management.

Role overview:

Imagine being the driving force behind exceptional customer journeys and the engine of our company's growth. As our Operations Manager, you won't just oversee processes – you'll architect seamless experiences that delight our customers and fuel our success. This is a rare opportunity to step into a pivotal leadership role, where your vision and operational expertise will directly shape our future.

Key responsabilities:

Advanced Operational Support

  • Provide operational expertise to Customer Success Managers to assist them with complex tasks (e.g., data verification, specific configuration management, data investigations).
  • Support the growth & sales team by leveraging tools to automate & scale workflows, like the CRM

Management of advanced customer escalations:

  • Assume ownership and resolve customer escalations that require deeper expertise or cross-team coordination.
  • Diagnose problems, collaborate with the Product and Engineering teams to find solutions, and ensure clear communication with customers.
  • Implement and improve the escalation management process.

Payment Expertise and Optimization:

  • Become the internal point of reference for FLiiP's platform payment processes.
  • Lead internal efforts regarding payment processes (fraud management, onboarding, reporting, …)
  • Collaborate with the Product team to influence future payment-related developments and ensure an optimal user experience.
  • Document payment workflows and train relevant teams on best practices.

Support Team Leadership and Development:

  • Supervise and mentor the team of support agents (small team)
  • Define and prioritize support team objectives in alignment with customer and CSM needs
  • Implement effective ticket management processes and ensure adherence to SLAs.
  • Foster communication and collaboration within the support team and with other departments.

Requirements

  • Experience in an operations-oriented role, within a B2B SaaS company.
  • Self-motivated, results-driven, and comfortable working in a fast-paced, startup environment.
  • Strong understanding of customer support processes, escalation management, and data workflows.
  • Proficiency in customer support tools and customer relationship management (CRM) tools. (e.g., Hubspot)
  • Excellent analytical skills and the ability to work with numerical data to identify trends and opportunities
  • Rigorous, organized, detail-oriented, and able to manage multiple priorities.
  • Excellent written and verbal communication skills, and the ability to interact effectively with different teams and customers, in french & english
  • Basic knowledge of SQL or experience with AI tools for data analysis is desirable.

Benefits

  • Hybrid work (Our office is located in Brossard, QC near Montreal) - Minimum commitment to be there once a month
  • Health, Fitness & Wellness program: We provide all employees an allowance to encourage them to move
  • Access to a monthly telecommunications allowance (phone and internet)
  • The opportunity to contribute to the growth of a fast-scaling SaaS startup.
  • A collaborative, growth-oriented team culture.
  • Direct access to the executive team and opportunities for professional development.
  • Competitive salary based on your experience

This advertiser has chosen not to accept applicants from your region.

Operations Manager

New
Laval, Quebec Modern Technical Staffing Inc.

Posted today

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Job Description

oin a fast-growing and forward-thinking infrastructure and materials engineering company dedicated to building greener and more sustainable communities. As a key player in the Canadian infrastructure space, this organization is committed to safety, innovation, and delivering high-quality solutions across multiple sectors. The company is seeking an experienced Operations Manager to oversee the day-to-day operations of its terminal facility, focusing on safe and efficient handling of asphalt and liquid materials, team leadership, and long-term operational excellence.

Responsibilities

  • Manage all terminal operations, including receiving and loading of asphalt, emulsion, and calcium chloride by truck, rail, and marine vessels
  • Operate hot oil and steam systems to maintain required material temperatures
  • Oversee manufacturing of polymer-modified asphalt and emulsion products
  • Plan and execute production, inventory, and transportation schedules based on supply forecasts
  • Develop inbound receiving and storage plans for liquid and packaged materials
  • Implement and maintain a Quality program to ensure ISO compliance and product performance
  • Lead a team of union and non-union staff, including seasonal workforce planning and performance management
  • Oversee union relations and ensure compliance with employment standards and collective agreements
  • Ensure proper material tracking and documentation, including weighing, ticketing, and inventory controls
  • Maintain environmental compliance and documentation (MOE ECA, spill/emergency/security plans)
  • Manage facility maintenance, inspections, and collaborate on capital upgrades
  • Monitor operational budgets and implement cost-saving initiatives
  • Complete month-end reports and assist in budget preparation

Requirements

  • Post-secondary degree preferred, with a minimum of 5 years’ experience in a manufacturing or construction environment (exceptional experience may substitute for formal education)
  • Strong technical understanding of liquid processing systems and equipment (e.g., tanks, pumps, heaters)
  • Proven leadership experience with mid-sized teams in operational settings
  • Excellent organizational, communication, and problem-solving skills
  • Proficient in Microsoft Excel and Word; ability to learn ERP (e.g., JD Edwards) and process monitoring systems
This advertiser has chosen not to accept applicants from your region.

Operations Manager

New
Longueuil, Quebec Modern Technical Staffing Inc.

Posted today

Job Viewed

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Job Description

oin a fast-growing and forward-thinking infrastructure and materials engineering company dedicated to building greener and more sustainable communities. As a key player in the Canadian infrastructure space, this organization is committed to safety, innovation, and delivering high-quality solutions across multiple sectors. The company is seeking an experienced Operations Manager to oversee the day-to-day operations of its terminal facility, focusing on safe and efficient handling of asphalt and liquid materials, team leadership, and long-term operational excellence.

Responsibilities

  • Manage all terminal operations, including receiving and loading of asphalt, emulsion, and calcium chloride by truck, rail, and marine vessels
  • Operate hot oil and steam systems to maintain required material temperatures
  • Oversee manufacturing of polymer-modified asphalt and emulsion products
  • Plan and execute production, inventory, and transportation schedules based on supply forecasts
  • Develop inbound receiving and storage plans for liquid and packaged materials
  • Implement and maintain a Quality program to ensure ISO compliance and product performance
  • Lead a team of union and non-union staff, including seasonal workforce planning and performance management
  • Oversee union relations and ensure compliance with employment standards and collective agreements
  • Ensure proper material tracking and documentation, including weighing, ticketing, and inventory controls
  • Maintain environmental compliance and documentation (MOE ECA, spill/emergency/security plans)
  • Manage facility maintenance, inspections, and collaborate on capital upgrades
  • Monitor operational budgets and implement cost-saving initiatives
  • Complete month-end reports and assist in budget preparation

Requirements

  • Post-secondary degree preferred, with a minimum of 5 years’ experience in a manufacturing or construction environment (exceptional experience may substitute for formal education)
  • Strong technical understanding of liquid processing systems and equipment (e.g., tanks, pumps, heaters)
  • Proven leadership experience with mid-sized teams in operational settings
  • Excellent organizational, communication, and problem-solving skills
  • Proficient in Microsoft Excel and Word; ability to learn ERP (e.g., JD Edwards) and process monitoring systems
This advertiser has chosen not to accept applicants from your region.

Operations Manager

New
Boucherville, Quebec Modern Technical Staffing Inc.

Posted today

Job Viewed

Tap Again To Close

Job Description

oin a fast-growing and forward-thinking infrastructure and materials engineering company dedicated to building greener and more sustainable communities. As a key player in the Canadian infrastructure space, this organization is committed to safety, innovation, and delivering high-quality solutions across multiple sectors. The company is seeking an experienced Operations Manager to oversee the day-to-day operations of its terminal facility, focusing on safe and efficient handling of asphalt and liquid materials, team leadership, and long-term operational excellence.

Responsibilities

  • Manage all terminal operations, including receiving and loading of asphalt, emulsion, and calcium chloride by truck, rail, and marine vessels
  • Operate hot oil and steam systems to maintain required material temperatures
  • Oversee manufacturing of polymer-modified asphalt and emulsion products
  • Plan and execute production, inventory, and transportation schedules based on supply forecasts
  • Develop inbound receiving and storage plans for liquid and packaged materials
  • Implement and maintain a Quality program to ensure ISO compliance and product performance
  • Lead a team of union and non-union staff, including seasonal workforce planning and performance management
  • Oversee union relations and ensure compliance with employment standards and collective agreements
  • Ensure proper material tracking and documentation, including weighing, ticketing, and inventory controls
  • Maintain environmental compliance and documentation (MOE ECA, spill/emergency/security plans)
  • Manage facility maintenance, inspections, and collaborate on capital upgrades
  • Monitor operational budgets and implement cost-saving initiatives
  • Complete month-end reports and assist in budget preparation

Requirements

  • Post-secondary degree preferred, with a minimum of 5 years’ experience in a manufacturing or construction environment (exceptional experience may substitute for formal education)
  • Strong technical understanding of liquid processing systems and equipment (e.g., tanks, pumps, heaters)
  • Proven leadership experience with mid-sized teams in operational settings
  • Excellent organizational, communication, and problem-solving skills
  • Proficient in Microsoft Excel and Word; ability to learn ERP (e.g., JD Edwards) and process monitoring systems
This advertiser has chosen not to accept applicants from your region.

Operations Manager

New
Brossard, Quebec Modern Technical Staffing Inc.

Posted today

Job Viewed

Tap Again To Close

Job Description

oin a fast-growing and forward-thinking infrastructure and materials engineering company dedicated to building greener and more sustainable communities. As a key player in the Canadian infrastructure space, this organization is committed to safety, innovation, and delivering high-quality solutions across multiple sectors. The company is seeking an experienced Operations Manager to oversee the day-to-day operations of its terminal facility, focusing on safe and efficient handling of asphalt and liquid materials, team leadership, and long-term operational excellence.

Responsibilities

  • Manage all terminal operations, including receiving and loading of asphalt, emulsion, and calcium chloride by truck, rail, and marine vessels
  • Operate hot oil and steam systems to maintain required material temperatures
  • Oversee manufacturing of polymer-modified asphalt and emulsion products
  • Plan and execute production, inventory, and transportation schedules based on supply forecasts
  • Develop inbound receiving and storage plans for liquid and packaged materials
  • Implement and maintain a Quality program to ensure ISO compliance and product performance
  • Lead a team of union and non-union staff, including seasonal workforce planning and performance management
  • Oversee union relations and ensure compliance with employment standards and collective agreements
  • Ensure proper material tracking and documentation, including weighing, ticketing, and inventory controls
  • Maintain environmental compliance and documentation (MOE ECA, spill/emergency/security plans)
  • Manage facility maintenance, inspections, and collaborate on capital upgrades
  • Monitor operational budgets and implement cost-saving initiatives
  • Complete month-end reports and assist in budget preparation

Requirements

  • Post-secondary degree preferred, with a minimum of 5 years’ experience in a manufacturing or construction environment (exceptional experience may substitute for formal education)
  • Strong technical understanding of liquid processing systems and equipment (e.g., tanks, pumps, heaters)
  • Proven leadership experience with mid-sized teams in operational settings
  • Excellent organizational, communication, and problem-solving skills
  • Proficient in Microsoft Excel and Word; ability to learn ERP (e.g., JD Edwards) and process monitoring systems
This advertiser has chosen not to accept applicants from your region.

Operations Manager

New
Terrebonne, Quebec Modern Technical Staffing Inc.

Posted today

Job Viewed

Tap Again To Close

Job Description

oin a fast-growing and forward-thinking infrastructure and materials engineering company dedicated to building greener and more sustainable communities. As a key player in the Canadian infrastructure space, this organization is committed to safety, innovation, and delivering high-quality solutions across multiple sectors. The company is seeking an experienced Operations Manager to oversee the day-to-day operations of its terminal facility, focusing on safe and efficient handling of asphalt and liquid materials, team leadership, and long-term operational excellence.

Responsibilities

  • Manage all terminal operations, including receiving and loading of asphalt, emulsion, and calcium chloride by truck, rail, and marine vessels
  • Operate hot oil and steam systems to maintain required material temperatures
  • Oversee manufacturing of polymer-modified asphalt and emulsion products
  • Plan and execute production, inventory, and transportation schedules based on supply forecasts
  • Develop inbound receiving and storage plans for liquid and packaged materials
  • Implement and maintain a Quality program to ensure ISO compliance and product performance
  • Lead a team of union and non-union staff, including seasonal workforce planning and performance management
  • Oversee union relations and ensure compliance with employment standards and collective agreements
  • Ensure proper material tracking and documentation, including weighing, ticketing, and inventory controls
  • Maintain environmental compliance and documentation (MOE ECA, spill/emergency/security plans)
  • Manage facility maintenance, inspections, and collaborate on capital upgrades
  • Monitor operational budgets and implement cost-saving initiatives
  • Complete month-end reports and assist in budget preparation

Requirements

  • Post-secondary degree preferred, with a minimum of 5 years’ experience in a manufacturing or construction environment (exceptional experience may substitute for formal education)
  • Strong technical understanding of liquid processing systems and equipment (e.g., tanks, pumps, heaters)
  • Proven leadership experience with mid-sized teams in operational settings
  • Excellent organizational, communication, and problem-solving skills
  • Proficient in Microsoft Excel and Word; ability to learn ERP (e.g., JD Edwards) and process monitoring systems
This advertiser has chosen not to accept applicants from your region.

Operations Manager

New
Montréal, Quebec Modern Technical Staffing Inc.

Posted today

Job Viewed

Tap Again To Close

Job Description

oin a fast-growing and forward-thinking infrastructure and materials engineering company dedicated to building greener and more sustainable communities. As a key player in the Canadian infrastructure space, this organization is committed to safety, innovation, and delivering high-quality solutions across multiple sectors. The company is seeking an experienced Operations Manager to oversee the day-to-day operations of its terminal facility, focusing on safe and efficient handling of asphalt and liquid materials, team leadership, and long-term operational excellence.

Responsibilities

  • Manage all terminal operations, including receiving and loading of asphalt, emulsion, and calcium chloride by truck, rail, and marine vessels
  • Operate hot oil and steam systems to maintain required material temperatures
  • Oversee manufacturing of polymer-modified asphalt and emulsion products
  • Plan and execute production, inventory, and transportation schedules based on supply forecasts
  • Develop inbound receiving and storage plans for liquid and packaged materials
  • Implement and maintain a Quality program to ensure ISO compliance and product performance
  • Lead a team of union and non-union staff, including seasonal workforce planning and performance management
  • Oversee union relations and ensure compliance with employment standards and collective agreements
  • Ensure proper material tracking and documentation, including weighing, ticketing, and inventory controls
  • Maintain environmental compliance and documentation (MOE ECA, spill/emergency/security plans)
  • Manage facility maintenance, inspections, and collaborate on capital upgrades
  • Monitor operational budgets and implement cost-saving initiatives
  • Complete month-end reports and assist in budget preparation

Requirements

  • Post-secondary degree preferred, with a minimum of 5 years’ experience in a manufacturing or construction environment (exceptional experience may substitute for formal education)
  • Strong technical understanding of liquid processing systems and equipment (e.g., tanks, pumps, heaters)
  • Proven leadership experience with mid-sized teams in operational settings
  • Excellent organizational, communication, and problem-solving skills
  • Proficient in Microsoft Excel and Word; ability to learn ERP (e.g., JD Edwards) and process monitoring systems
This advertiser has chosen not to accept applicants from your region.
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Branch Operations Manager

Laval, Quebec Fuze HR Solutions Inc.

Posted 2 days ago

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Job Description

Job Description

Job Description

Notre client situé à Laval, Québec, est à la recherche d’un(e) Gestionnaire des opérations de succursale pour son centre de distribution de peinture automobile et industrielle en gros.


Le ou la candidate idéale possède une expérience en distribution avec un historique de succès soutenu, ainsi qu’une expérience dans le secteur de la distribution de pièces ou produits du marché secondaire automobile. Nous recherchons une personne positive, fiable, motivée, proactive, polyvalente, flexible et responsable, ayant un style de supervision ferme, juste et constant.


Responsabilités principales :

  • Responsable du compte de résultats (P&L) de la succursale : ventes et opérations.

  • Offrir un leadership et une gestion des activités quotidiennes liées à la distribution dans un centre de traitement à haut volume et à délais serrés : ventes, service à la clientèle, entreposage, préparation et livraison des commandes, contrôle des stocks, achats, réception, emballage, réapprovisionnement des inventaires, comptes fournisseurs et clients, administration des affaires et santé et sécurité.

  • Supervision directe : coordonnateur(trice) de traitement, représentant(e)(s) service logistique et traitement, représentant(e)(s) soutien aux opérations.

  • Donner l’exemple en matière de sécurité, de rigueur, d’efficacité et de performance.

  • S’assurer du respect des politiques de l’entreprise, des procédures et des réglementations gouvernementales en vigueur.

  • Gérer et participer activement à tous les aspects du service client afin d’assurer la satisfaction des clients internes et externes selon les indicateurs clés de performance (KPI) définis.

Compétences et expérience requises :

  • Bilinguisme : français et anglais parlé.

  • Professionnalisme, attitude positive, détermination, esprit centré sur le client, approche proactive.

  • Expérience avérée en gestion d’équipes dans un environnement de distribution.

  • Excellentes aptitudes en organisation, gestion du temps et communication.

  • Bonne forme physique. Capacité de soulever jusqu’à 50 lb.

  • Bonne maîtrise de Microsoft Excel et Word. Excellentes compétences en mathématiques.

  • Capacité à travailler efficacement sous pression et à respecter des délais serrés.

L’entreprise offre un salaire compétitif, des avantages sociaux, un plan d’incitation et des opportunités de développement pour le candidat ou la candidate ayant l’expérience, le profil et/ou le potentiel requis.

Si ce poste vous intéresse, veuillez répondre à cette annonce ou envoyer un courriel à

Veuillez noter que le poste demeurera ouvert jusqu’à ce qu’il soit comblé. Seules les personnes retenues pour une entrevue seront contactées.



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Our client in Laval, Quebec is seeking a Branch Operations Manager for their wholesale automotive and industrial paint facility.


The ideal candidate will have distribution experience with sustained success as well as experience in automotive after-market distribution. We are seeking an individual that is has a positive can-do attitude, is reliable, highly motivated, hands-on, versatile, flexible and accountable with a firm, fair and consistent supervisory style.


Core responsibilities:


•Business Manager P&L accountability for Fulfillment Centre location: sales and operations
•Providing leadership and management for the day-to-day sales facilitation activities of a high volume, high demand, delivery time sensitive fulfillment centre warehouse distribution operation: Sales, Customer Service, Warehousing, Customer Order Fulfillment, Customer Order Delivery, Inventory Control: Purchasing, Receiving, Order Pick/Pack; Inventory Replenishment, Accounts Payable. Accounts Receivable, Business Administration and Health & Safety activities.
•Direct Reports: Fulfillment Coordinator; Fulfillment Service Representative(s) - Logistics & Fulfillment Service Representative(s) Business Support)
•Provide Leadership and set example for working safely, diligently, efficiently and effectively.
•Ensure adherence to company policies, procedures and applicable government regulations.
•Proficiently manage and participate in all aspects of customer service to ensure internal and external customer satisfaction to business objective Key Performance Indicators (KPIs).


Required Skills / Experience:


•Bilingual: French and English Speaking
•Professional, Positive, Determined, Customer-Centric, Hands-On, Can-Do Attitude.
•Experience and success in leading and managing people in a distribution business environment.
•Excellence in organization, time management and communication skills.
•Physically capable. Ability to Lift 50lbs.
•Working knowledge of Microsoft Excel and Word. Excellent Math Skills.
•Ability to work effectively under pressure to meet time-sensitive deadlines.


They offer a competitive salary, benefits, incentive plan and development opportunities for the candidate with the right experience, fit and/or potential.
If you are interested in this position, please respond to this posting or email


Please note that the position will remain open until it is filled and only candidates selected for interviews will be contacted.





This advertiser has chosen not to accept applicants from your region.
 

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