Client Success & UX designer

Toronto, Ontario Iceberg Finance Group

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Salary:

Join Canadas Fastest-Growing Fintech

At iFinance, were on a mission to make high-value services like medical, dental, veterinary, and home improvement accessible through flexible financing. As one of Canadas fastest-growing fintech companies, we combine innovation, agility, and purpose to help people get what they need without financial compromise.

With nearly three decades of success behind us and powerful digital transformation ahead, this is the perfect time to join a company thats scaling fast and making a real impact.


Job Summary

Were looking for a Client Success & UX designer who will own and optimize theentire digital lifecycle from first touch to long-term satisfaction.

In this hybrid role spanning UX/UI strategy, client success, and marketing automation, youll map user flows, close experience gaps, and create journeys that delight and convert. Youll bring the voice of the customer into everything we build, ensuring that every click, message, and interaction is clear, seamless, and human.


Responsibilities

  • Design and Own the Customer Journey: Audit, map, and optimize the full customer lifecycle across B2C and B2B from digital ads to applications, approvals, onboarding, and retention.
  • Enhance the Digital Experience: Identify UX/UI issues, flow friction, backend gaps, and messaging inconsistencies. Build intuitive, conversion-focused wireframes and flows.
  • Lead with Insight: Use tools like GA4, Hotjar, and HubSpot Analytics to uncover behavior patterns and drop-off points and act on them.
  • Automate With Purpose: Create and refine automated workflows, onboarding emails, SMS triggers, and dynamic content that drives action.
  • Support Campaigns With UX: Build or improve high-converting landing pages for ad campaigns, newsletter signups, and promotions.
  • Bring Clarity Across Teams: Document and visualize journeys to create a shared understanding of the client experience across departments.
  • Drive Adoption of New Tools: Lead UX and operational implementation for platforms like SMS tools, form builders, and CRM integrations.
  • Champion Consistency: Ensure UX, messaging, and automation are aligned across all customer touchpoints.


What You Bring

  • 58 years in digital marketing, UX, CX
  • Expert in HubSpot (or similar), able to build, test, and troubleshoot advanced workflows
  • Experience building and optimizing end-to-end journeys, not just email campaigns
  • Experience implementing and managing SMS or marketing automation platforms
  • Proven track record of launching landing pages, automations, and multi-step flows
  • Ability to write and optimize automation copy (emails, SMS, ads, LPs)
  • Skilled with behavior tracking tools (GA4, Hotjar, etc.)
  • Strategic thinker with a builders mindsetyou dont just find gaps, you close them
  • Experience conducting usability tests


Nice to Have

  • Experience with customer journeys infinancial services or regulated industries
  • Working knowledge ofHTML/CSS or CMS platforms(Webflow, Unbounce, WordPress)
  • Background in growth or performance marketing


Why This Role Matters

As we scale and expand our digital presence, were focused on delivering seamless, high-performing customer journeys at every touchpoint. This role is key to making that vision a reality, ensuring our automation, UX, and marketing efforts work together to support growth, conversion, and client satisfaction. Youll be central to building the digital infrastructure that powers our future.


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RQ09480 - Sr. UX Designer

Toronto, Ontario Source Code

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Job Description

RQ09480 - Sr. UX Designer

Downtown, Toronto

Hybrid: 3 Days onsite / 2 days remote

Contract: 8 months, possible extension

Responsibilities:

  • Create effective, user friendly and visually appealing interfaces.
  • Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing.
  • Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required.
  • Take a user-centered design approach and rapidly test and iterate the designs.
  • Conceive and conduct user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes

Must-Haves:

  • Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications
  • ability to define and lead UX projects and design workshops and alignment sessions with stakeholder, business users
  • Proficiency with design and prototyping tools
  • Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences
  • Experience with synthesis - user finding, needs.
  • Experience with UX/UI to conduct service-design, UX/UI design
  • Experience with FIgma, Miro, Canvas and similar tools (Maze, Optimal sort)
  • Experience with CAD 2.1 (AAA)
  • Public sector experience
  • WCAG

Please include link/PDF of portfolio along with submission.

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RQ09321 - Intermediate UX Designer

Toronto, Ontario Source Code

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Job Description

Intermediate UX Designer

222 Jarvis St, Toronto

Hybrid (3 Days onsite / 2 days remote)

Contract (9 months)

Must-Have's:

  • Facilitating user experience design research through a number of methods, such as user interviews, diary studies, usability testing, tracking usability metrics, A/B testing, card sorting, etc.
  • Lead design ideation and deliver design deliverables to-be service design blueprints, information architecture, wireframes, mockups, and interactive prototypes.
  • Deliver functional, accessible, usable, and aesthetically-pleasing user interfaces.
  • Collaborate with Business, Product, and Development teams by facilitating product and service design vision and concept.
  • Experience designing content to meet user needs and make complex, technical language and process simple to understand
  • Ability to discern the right information in the right format for what users needs

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RQ09428 - UX Designer - Senior

Toronto, Ontario Rubicon Path

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Sr. UX DELIVERABLES

There are four (4) distinct delivery phases in which user experience designers (task based I&IT consultants) produce deliverables following Ontario Digital Service Design playbook, which outlines the standard process for user experience design.

Delivery Phase 1) Discovery :

Before building a solution, a project team needs to find out whether users need it and whether other solutions exist. The UX Designers responsibilities during this phase are to build an understanding of the problem space/statement, the long and short-term business goals, and the user and business needs.

Deliverables :

  1. Facilitate the Kick-off meeting with the project team to produce such outputs as:
    • Business Model Canvas
    • 5 Whys
    • User Personas
    • Stakeholder Mapping
    • Strategy Map
    • Short- and Long-Term Goals
    • Fears and Challenges
    • Problem Statement
  1. Facilitate user research activities to produce such outputs as:
    • User interview topic Maps, a summary of interrelated topics for the user interview
    • User Interview Scripts to plan and guide user discussion
    • User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview
    • User research findings report
  1. Inception (Science Fair Day):
    • Showcases the work and key findings from this stage to stakeholders outside of the core project team
    • Aligns entire team (business, technical) on what the next steps will be
    • Planning activities for next phase (Alpha)
  1. Other deliverables typically delivered in this phase include:
    • User Storyboard to communicate a story through images displayed in a sequence of panels that chronologically maps the storys main events.
    • Technical Service Blueprint, a diagram that displays the entire process of service delivery including support systems by listing all the activities that happen at each stage, performed by the different roles involved
    • Defined business Key Performance Indicators (KPIs)

Delivery Phase 2) Alpha:

Alpha is about testing hypotheses and experimentation. The purpose of Alpha is to determine how to meet the user needs that were identified in discovery. This phase is an opportunity to quickly test different approaches with users before building a service.

Deliverables:

  1. Optionally conduct Google Ventures five (5) Day Design Sprint (or variation). This sprint is a five (5) day process for answering critical business questions through design , prototyping, and testing ideas with customers
  2. Produce clickable prototypes of multiple possible solutions
  3. Validate "clickable prototypes with users through usability testing sessions and produce research findings report
  4. Iterate (improve) on clickable prototypes with insights garnered from research findings report
  5. Identify and document existing processes or policies that will need to change to support the new product or service
  6. Produce a business proposal to justify funding for the next phase (Beta)
  7. Define a clear vision for the solution that will be built in Beta
  8. Create a plan and prioritized list of features to be completed in the Beta phase
  9. Define user solution, and delivery of KPIs

Delivery Phase 3) Beta:

The goal of Beta is to build a real service that works well for a larger group of people. The prototypes that were developed and tested during Alpha are used to build a Minimum Viable Product (MVP) for deployment in a live, user-facing environment. Executed within the context of Scrum methodology, the UX Designer performs the following Agile ceremonies: Stand-up meetings, Sprint Planning, Backlog grooming, Reporting, Acceptance, and Retrospective.

The designers are at the spearhead of this methodology, creating and validating user stories for the developers (typical) one iteration ahead.

Deliverables:

  1. User story creation and validation:
    1. Participates in deciding which priority to tackle
    2. Sketching workshop to create visual representation of ideas or user flows
    3. Create designs
    4. Enhancements made to designs
    5. User Interviews (for validation)
    6. Synthesising individual and overall interview findings
    7. Enhancements to designs made from synthesis
    8. Get product owner sign off and input story into backlog for future iteration planning
    9. Rinse and repeat for each feature, function within a given iteration
  2. Conduct accessibility compliance testing of the solution within each iteration.
  3. Conduct regular usability testing sessions on the MVP built as part of the Beta phase.

Delivery Phase 4) Live:

Live begins when the service has reached a point of maturity and all of the main features in the backlog have been built. While most people understand the purpose of live, its not always given the attention and resources it deserves. Continuous improvement is one of the core principles of service design and thats what live is all about. The goal is to continuously monitor, research, test and iterate for as long as the service is active.

Deliverables:

  1. Continue to facilitate user research activities to produce such outputs as:
    • User interview topic maps, a summary of interrelated topics for the user interview
    • User interview scripts to plan and guide user discussion
    • User interview synthesis (collection, aggregation and analysis) of written observations recorded during each interview
    • User research findings report
  1. Conduct regular accessibility compliance testing of the live build as improvements are released.
  2. Conduct regular usability testing sessions on the live build.
  3. Analyze usage analytics and user behaviour patterns to track and measure key performance indicators.

Evaluation Criteria

User Experience Design 40%

· Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.

· Ability to iterate your designs and solutions efficiently and intelligently.

· 3+ years of relevant experience in participating in complex projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centred design processes and agile (scrum) methodologies.

· Degree or diploma in graphic design; degree or certification in usability, human-computer interaction, and technical writing a plus

· Experience in facilitate User Research and Usability testing. Accessibility compliance testing is a plus.

· Experience in facilitate User Research and Usability testing activities to produce such outputs as:

o User Interview Topic Maps

o User Interview Scripts

o User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview

o User Research Findings Report

Relationship Management - 20%

· Demonstrated experience in communication and mediation skills with business teams and core team members to ensure Client projects (products) are progressing according to schedule

· Experience with strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects Discovery, Alpha, Beta, Live or similar delivery methodologies

· Ability to deliver on a (project) product with a balanced team (product owner, user experience designers, developers) by participating in Agile (SCRUM) delivery methodologies

Technical Skills - 30%

· Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.

Soft skills - 10%

· Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.

· Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.

· Strong interpersonal and negotiation skills

· Strong presentation, verbal and written communication skills

· Excellent analytical, problem-solving and decision-making skills

Candidate is required to come in office 3 days a week

Must haves:

Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.

Experience in facilitate User Research and Usability testing activities to produce such outputs as:

o User Interview Topic Maps

o User Interview Scripts

o User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview

o User Research Findings Report

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RQ09428 - Sr. UX Designer

Toronto, Ontario Source Code

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Job Description

RQ09428 - Sr. UX Designer

Downtown, Toronto

Hybrid - 3 days in office

Contract (9 months, possible extension)

2 Vacancies

Must-haves:

  • Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
  • Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin . HTML5, CSS3, and JavaScript skills (React, Angular, Node.js) are a plus.
  • Experience in facilitate User Research and Usability testing activities to produce such outputs as:
    • User Interview Topic Maps
    • User Interview Scripts
    • User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview
    • User Research Findings Report

Nice-to-Have:

  • Public Sector experience

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RQ09535 - Int. UX Designer

Toronto, Ontario Source Code

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Job Description

RQ09535 - Int. UX Designer

Downtown, Toronto

Hybrid: 3 days onsite / 2 days remote

Contract (9+ months)

Closing Time/Date: 2025-07-17, 12:00 p.m. EST

Must-Haves:

  • Facilitating user experience design research through a number of methods, such as user interviews, diary studies, usability testing, tracking usability metrics, A/B testing, card sorting, etc.
  • Lead design ideation and deliver design deliverables to-be service design blueprints, information architecture, wireframes, mockups, and interactive prototypes (FIGMA).

Nice-to-Have:

  • Public sector experience

This advertiser has chosen not to accept applicants from your region.

RQ09480 - Sr. UX Designer

Toronto, Ontario Source Code

Posted 14 days ago

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Job Description

RQ09480 - Sr. UX Designer

Downtown, Toronto

Hybrid: 3 Days onsite / 2 days remote

Contract: 8 months, possible  extension

Responsibilities:

  • Create effective, user friendly and visually appealing interfaces.
  • Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing.
  • Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required.
  • Take a user-centered design approach and rapidly test and iterate the designs.
  • Conceive and conduct user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes

Must-Haves:

  • Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications
  • ability to define and lead UX projects and design workshops and alignment sessions with stakeholder, business users
  • Proficiency with design and prototyping tools
  • Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences
  • Experience with synthesis - user finding, needs.
  • Experience with UX/UI to conduct service-design, UX/UI design
  • Experience with FIgma, Miro, Canvas and similar tools (Maze, Optimal sort)
  • Experience with CAD 2.1 (AAA)
  • Public sector experience
  • WCAG

Please include link/PDF of portfolio along with submission.

This advertiser has chosen not to accept applicants from your region.
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RQ09428 - Sr. UX Designer

Toronto, Ontario Source Code

Posted 6 days ago

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RQ09428 - Sr. UX Designer

Downtown, Toronto

Hybrid - 3 days in office

Contract (9 months, possible extension)

2 Vacancies

Must-haves:

  • Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
  • Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin . HTML5, CSS3, and JavaScript skills (React, Angular, Node.js) are a plus.
  • Experience in facilitate User Research and Usability testing activities to produce such outputs as:
    • User Interview Topic Maps
    • User Interview Scripts
    • User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview
    • User Research Findings Report

Nice-to-Have:

  • Public Sector experience
This advertiser has chosen not to accept applicants from your region.

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