3 Specialists jobs in Hamilton

Position Overview

Calian is seeking 2 Intermediate Subject Matter Experts to assist our client with the facilitation of their project.

Responsibilities

• Provide expert recommendations on the use of domain-specific capabilities (e.g., artillery, infantry, logistics) at the strategic, operational, and tactical levels.
• Deliver subject matter expertise on command and control (C2) and C4ISR systems employed by the CAF, coalition partners, and allied forces.
• Support the installation, integration, and configuration of C2 and C4ISR systems, ensuring interoperability, including voice and machine-to-machine communications across network infrastructures.
• Develop and refine tactics, techniques, and procedures (TTPs) based on operational experience and evolving needs
• Support the planning and execution of wargaming, research, analysis, and Canadian Army doctrine development initiatives.
• Provide briefings and capability demonstrations to senior staff, stakeholders, and visiting delegations, including comparative assessments with allied or competing systems.
• Capture and analyze and/or interpret operational data and prepare performance reports
• Identify and recommend tools, systems, and methodologies to integrate C2 and C4ISR capabilities into experimentation and training scenarios.
• Ensure accurate scenario representation and data integrity in alignment with current TTPs for training and experimentation purposes.
• Contribute to the design and development of scenarios and training exercises, including integration of AI, machine learning, and emerging technologies.
• Advising on conceptual frameworks, methodological approaches and design development.
• Provide clear and constructive feedback on draft concepts and designs, including terminology, definitions, and process improvements.
• Submit key reference documentation to support development and validation activities.
• Attend and actively participate in in-person and remote working groups, seminars, and meetings as directed by the Technical Authority.

Qualifications

• Must have a post-secondary degree from a Canadian University or College
• Must have a minimum of 4 years of experience, within the last 10 years, working on a project, supervising a project or advising a military commander in relation to at least one of the following:

1- CAF Operational Functions:

• Experience working on the development of one or more of the Canadian Armed Forces operational functions within fighting power: Command, Sense, Act, Shield, Sustain

2- Advisory or Support Functions:

Providing advice or support in the management or development of one or more of the following areas:

• 2 or C4ISR Systems
• Communication and Information Systems (CIS)
• Military doctrine or policy
• Concept and Design processes
• Military intelligence
• Logistic
• Targeting
• Or other military specialty specified in a task authorization request

3- Military Operations and Leadership Functions:

Advising, supporting, or executing military functions related to:

• Operations
• Planning
• Institutional leadership

Additional Requirements

• Must have or be eligible to obtain a Government Security Clearance at the Reliability level

Job Description

Technical Support Specialist (Bilingual French/English or Unilingual English)

Burlington, ON

$22-24/hour

ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.

THE ROLE

Our client is seeking Technical Support Specialist (Bilingual French/English or Unilingual English) to join their team. This is a part-time opportunity with a guaranteed 24-hour work week, working Saturdays and Sundays from 8:00 AM to 8:00 PM. Once fully trained and onboarded, this role is fully remote.

The training period is in-person at the Burlington office and requires a full-time Monday–Friday commitment, 8:30 AM to 5:00 PM, for a minimum of 3 months. After successfully completing training, you’ll transition to your regular part-time weekend schedule working from home.

The ideal candidate is customer-focused, tech-savvy, and experienced in troubleshooting (knowledge of small engines is an asset). This is a fantastic opportunity to gain valuable technical support experience while maintaining a steady part-time schedule.

ADVANTAGES

• Hourly wage: $4/hour for bilinguals, 22/hour for unilingual
• Guaranteed 24-hour work week (Saturdays & Sundays, 8 AM–8 PM)
• Structured in-person training (minimum 3 months, Mon–Fri, 8:30 AM–5:00 PM)
• Transition to remote weekend work upon successful completion of training
• Temporary contract
• Supportive, energetic team environment
• Valuable technical support experience in the power equipment industry

RESPONSIBILITIES

• Diagnose and resolve technical issues reported by customers
• Provide step-by-step guidance to customers in English (and French if bilingual)
• Collaborate with technical teams to resolve complex issues
• Maintain accurate documentation of problems and solutions
• Deliver excellent customer service via phone, email, and live chat
• Stay updated on product advancements and industry trends
• Contribute to continuous process improvements

REQUIREMENTS

• Bilingual proficiency in French and English OR unilingual English
• Minimum of 1 year of call center or customer service experience
• Knowledge of small engines or related troubleshooting (an asset)
• Strong computer skills (Microsoft Office: Word, Excel, Outlook)
• Excellent communication, problem-solving, and customer service skills
• Ability to complete full-time training in Burlington before moving to remote weekend work

#INDSTRIVEON