66 Support Staff jobs in Hamilton

Job Description

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for your clients.

About Us: VDI Networks is a Managed Service Provider (MSP). We are dedicated to helping businesses across the Canada and the US manage their IT infrastructure while safeguarding their sensitive data and maintaining compliance with industry standards. We are seeking a talented and experienced Security Administrator to join our team and assist our clients in achieving and maintaining a high level of security and compliance.

Job Description: As a IT Support Technician at VDI Networks, you will play a crucial role in helping our clients, spread across North America, navigate the complex landscape of IT infrastructure and cybersecurity. You will work closely with clients to understand their unique needs and tailor solutions that align with industry best practices and their goals.

Responsibilities:

• Manage support tickets and support phone calls
• Handle software updates/ Install software for clients
• Troubleshooting technical issues for customers
• Proactively identify and mitigate security risks.
• Maintain documentation related to IT procedures, and incident responses.
• Manage and administer infrastructure (Networking equipment, Workstations, Servers, Phones).
• Utilize common MSP tooling and RMM software to monitor and manage client environments.
• Collaborate with software distributors to procure and deploy software solutions.

Qualifications:

• Bachelor's degree in Cybersecurity, Information Technology, or a related field (or equivalent work experience).
• Excellent communication and interpersonal skills.
• Deliver and demonstrate an expert level of customer service
• Ability to work independently and as part of a team.
• Ability to multi-task and demonstrate initiative
• Strong problem-solving and analytical abilities.
• Proficiency in Windows Server (2016, 2019, 2022), Windows 10, and Windows 11 administration.
• Familiarity with Hyper-V virtualization technology.
• Experience managing Office 365 and Azure environments.
• Experience in Active Directory management and configuration.
• Knowledge of Cisco hardware and Cisco IOS for network security.
• Experience in managing commonly used software (Adobe, Quickbooks, Sage, Slack, etc.)
• Experience in Mobile Devices (Android/iPhone)

If you are passionate about helping clients achieve success through technology, and you possess the required knowledge and experience, we encourage you to apply for this exciting opportunity.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

This role requires you to be able to come into the office on a part time basis

VDI Networks is a growing company that specializes in hosting applications, hosted desktop solutions(DaaS), and providing Managed IT services for businesses across the United states and Canada

VDI Networks is a growing company that specializes in hosting applications, hosted desktop solutions(DaaS), and providing Managed IT services for businesses across the United states and Canada

Job Description

We are currently seeking Part-time  direct support staff to join our team and grow in a job that matters.

Pay: $28.29 per hour

Schedule: 8-10-12 hours shifts on rotation of 7:30am -3:30pm and 3:30pm - 11:30pm.

Position Summary (not limited to);

• Commit to and demonstrate the Mission and Vision of Choices Association in all manners.
• Finding valued roles for people supported within their home and community life through active and respectful participation.
• Advocate for individuals’ medical, communication, and support needs, ensuring that they receive appropriate services and support.
• Administer medications as needed, including completing related documentation and adhering to the Medication Administration guidelines.
• Assist clients with activities of daily living such as personal care, assistance with household tasks, medication administration.
• Adhere to and implement Behavior Support Plans and strategies.
• Participate in all aspects of running a household/program.
• Ensure compliance with Ministry guidelines and organizational policies and procedures.
• Complete all administrative duties and other tasks as required.

What are we looking for?

• Post-secondary education in Social Sciences such as DSW,CYW, SSW, CSW, MSW or related fields.
• Knowledge of behavior interventions and the ability to apply behavior support plans effectively.
• Strong advocacy skills and a positive attitude towards developing and implementing Person-Centered Plans.
• Exceptional working knowledge with people living with developmental disabilities, dual diagnosis, and concurrent disorders.
• Understanding of working with people who are impacted by barriers accessing resources in the community.
• Effective communication skills and the ability to engage with community programs.
• Excellent organizational skills and the ability to take initiative and work independently to set goals and priorities outlined by the supported member and their circle.
• Understanding of behavioral support plans and escalation Continuums
• Ability to effectively use a computer and MS Office Suite independently
• Fluency in French is an asset.

Bona Fide Requirements:

• Proficiency in English for reading, writing, and communication.
• Certification in CPR & First Aid and the ability to pass mandatory Safe Management and Medication Administration training.
• Must meet physical demands, including assisting with behavioral interventions as required based on policies, procedures and Choices Service Principles
• A valid Driver’s License, clean driving record, reliable vehicle and insurable under the Agency Policies
• Proof of COVID-19 Vaccinations through approved QR Code

Choices is committed to creating an accessible and inclusive organization. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code (OHRC). Choices will provide accommodations throughout the recruitment and selection process to applicants with disabilities. During any stage of the recruitment process, please notify Human Resources of the nature of any accommodation(s) you may require. Any information received relating to accommodation measures will be addressed confidentially.

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Job Description

WinstonBrock Recruitment , on behalf of our Hamilton-based client, is seeking a Sales Support Coordinator to join their growing team.

Role Overview
The Sales Support Coordinator plays an important behind-the-scenes role in supporting day-to-day sales administration and customer service. This is not a sales role—it’s an administrative position focused on helping things run smoothly by ensuring timely, accurate handling of customer inquiries and orders. With a focus on organization, communication, and teamwork, this role helps deliver a positive customer experience and supports the broader sales process from an operational perspective.

You will make your impact by:

• Supporting day-to-day sales administration, including tracking orders, updating records, and coordinating with internal teams
• Assisting with the onboarding and ongoing servicing of customers to ensure a smooth experience
• Accurately reviewing and processing incoming customer orders
• Responding to customer inquiries by email (primarily) and phone (occasionally) with professionalism and attention to detail
• Building a strong understanding of the client’s industry and unique business needs
• Maintaining up-to-date knowledge of company products and production capabilities
• Managing multiple priorities while staying organized and communicating clearly with colleagues and customers

• Hold a post-secondary diploma or degree
• Have 1+ years of experience in sales support, administration, or customer service
• Bring strong verbal, written, and presentation skills
• Are detail-oriented, highly organized, and excel at multitasking
• Thrive in a collaborative, fast-paced environment
• Have strong computer skills and proficiency in MS Office
• Are able to quickly identify customer needs and direct them to the right internal contact

Job Description

Company Description

Konecranes moves what matters . Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive, and sustainable way. That's why, with 16,000+ professionals in over 50 countries, we are trusted every day to lift, handle, and move what the world needs.

Title:  Sales Support Representative

Location:  Burlington, Ontario, L7L 6A4

The Sales Support position is one that rolls up under the Inside Sales umbrella and primarily handles quoting SP22R (Inspection Repairs) and SP25 (Parts) opportunities. In this position you will be responsible for researching parts pricing; both with internal resources and external vendors. Commercial parts research will also be required. Maintaining strong communication will be key in an effort with the Inside Sales Representative to produce accurate quotes for a timely delivery to the customer. Prospecting calls and answering customer call ins will be secondary job tasks to be performed by the Sales Support individual. An individual in this position will need to be an effective communicator, team player, and someone ready to take direct ownership of their personal development.

Principal Responsibilities:

• Handles quoting inspection repair and part opportunities
• Researching part pricing with internal resources and external vendors
• Commercial parts research
• Prospecting calls and answers customers call
• other duties as assigned

Education: Bachelor’s degree preferred

Bilingual an asset (French).

Experience: Past work experience within industrial service is preferred. Must have a basic understanding of mechanical, electrical and machinery principals and be willing to work hands on with the service branches. Good verbal, written, computer, and customer service skills are a must.

What we’re offering in-return:

• RRSP Match
• Standard Benefits (Dental, Vision, and Medical)
• Profit Sharing
• Personal Emergency Leaves
• Learning Development Programs
• Flexible Hours
• Short & Long term Disability Plans

"How to reach us"

If you don't meet the desired criteria 100% and your resume looks like an experience? Don't worry! Life experience is also important to us - so show us what you can do.

Send us your meaningful application documents online.

Grow your career with Konecranes and discover exciting opportunities while doing the job you love!

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Job Description

“How do you bring kindness to others every day?”

Join us in our journey of kindness where compassion is our language, and kindness is our legacy. We are committed to nurturing a culture of kindness that flourishes within our team. Our valued team members are the heart of our mission and their well-being directly impacts the lives of those in our care.

Personal Support Worker (PSW) reports to the Health and Wellness Manager or designate and provides residents with physical and personal care needs to a high-quality standard and with sensitivity. Additionally, the PSW demonstrates commitment to resident safety by providing high-quality care in accordance with the organization's vision and mission.

Responsibilities:

• Assist residents with Activities of Daily Living (ADLs) according to the care plan,
• Monitor residents’ well-being and report changes to the Health and Wellness Manager or designate and respond to medical emergencies,
• Provides general housekeeping, laundry, and recreational activities,
• Thoroughly document Activities of Daily Living (ADLs),
• Ensure the health and safety of all individuals within the home by following procedures and protocols,
• Deals courteously with the team members, residents, resident families, and visitors,
• Maintains confidentiality of all resident information including resident medication among other residents,
• Provide emergency first aid/care until appropriate medical care is available,
• Displays a sense of spontaneity and ability to change the moment positively for people,
• Presents a positive approach, not controlling language and actions towards people,
• Assists with dining service,
• Assist with resident admissions and discharges when required,
• Complete medication administration training,
• Assist with administration of medication to residents,
• Any and all other tasks as assigned

Qualifications:

The qualifications needed to join our family are as follows:

• Completion of a recognized PSW program,
• Current CPR and First Aid certifications are preferred but not mandatory,
• Demonstrated understanding of/empathy for the needs of seniors,
• Good understanding of the nursing/health and wellness process,
• Willingness to update and keep current their knowledge of changing regulations, practices, and procedures,
• Skills and abilities contribute to an organization’s commitment to diversity and inclusivity,
• Mentally and physically able to perform duties as assigned,
• Organizational and time-management skills,
• Individual and teamwork skills,
• Ability to effectively communicate both orally and in writing,
• Ability to work from the heart and make others smile,
• Clear vulnerable sector screening (w/ in last 6 months), recent TB test results (w/ in last 6 months) or Chest X-ray (w/ in last 1 yr), and two supervisory references required

What do we offer you?

• Competitive wages
• Employee perks
• Support for personal and professional growth

We appreciate all applicants' interest, only those selected for further consideration will be contacted.

We are committed to inclusion, diversity, and equity in the workplace, and we welcome applications from all persons. Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any accessibility needs, and the organization will work with the employee to address them.

CyberSolve is a fastest growing IAM Specialist firm in the US with aspirations of becoming the world's largest company in the IAM space.

CyberSolve’s 350+ specialists solve interesting puzzles in Non-Employee IAM, Rapid App onboarding, access certifications, etc. for some of the largest retailers, banks, pharma giants, governments and airlines. We are expanding rapidly and searching for brilliant SailPoint & CyberArk L2 Support professionals across the globe, specifically across Canada, US and India.

On offer is a role with one of the most powerful IAM teams in the industry, solid projects, competitive salary, ability to expand into other areas of IAM etc. We invite you to join this team. A detailed Job description for SailPoint L2 Support professionals is as below:

Job description:

• Resolving the tickets routed to the Support team from L1/help desk / Email/ Teams Channel and providing timely solution to the end-users
• Monitoring/analyzing the logs for any errors and Debug and troubleshoot of any issues related to SailPoint IdentityIQ/IAM tools
• Performing RCA for major incidents and escalating major incidents to the Incident and/or Problem Manager, wherever required
• Ensuring all the IAM services are up and running and proactively monitoring SailPoint IIQ services / IAM Services
• Participating in running the factory model to onboard identified applications into the IAM platform
• Suggesting recommendations for continuous improvement based on day-to-day service delivery
• Supervising daily scheduled tasks such as Account Aggregation, Group Aggregation and Identity Refresh Tasks
• Troubleshooting hardware and software errors by running diagnostics, documenting problems & resolutions, prioritizing problems, and assessing impact of issue
• Providing documentation and technical specifications and Standard Operating Procedures for the Support team as a whole
• Ensure that all the tickets/incidents are resolved within committed SLA’s
• Creating Active List, Updating Active List and using rules to populate an Active List
• Monitoring the multiple network and security devices to ensure appropriate system administrative actions, investigate and report on noted irregularities
• Technical Analysis of the tickets that are raised
• Allocate and manage work to L2 and L3 team members
• Ensure L1 and L2 coverage in PST time zone
• Provide estimates for the ticket resolution
• Co-ordinate with L3 for code fixes
• Get KT on the custom features from the implementation team and related documents
• Test and validate the fixes on UAT along with L2
• Responsible for configuration related fixes
• Work with Customer technical / functional teams to get the fixes validated on UAT
• Move the code to production after confirmation
• Maintain versioning and tagging for post production fixes on configurations

Required Skills:

• Experience of 5+ years on Support Experience of more than 2+ years as Lead for support
• Should have had customer facing experience for more than 2+ years
• Must be experienced on the SailPoint/IAM implementation and support activities
• Should have handled SLA based support teams with 24X5 or 24X7 coverage
• Must have owned the Infrastructure and SailPoint/IAM application support activities completely
• Experience of working with Customer on site/ on location will be a great advantage.
• Should be hands on the SailPoint/IAM both on the configurations / administration and code analysis

*** We are sorry, we will not be able to consider Corp-to-Corp (C2C) candidates for this position***

CyberSolve is a fastest growing IAM Specialist firm in the US with aspirations of becoming the world's largest company in the IAM space.

CyberSolve’s 350+ specialists solve interesting puzzles in Non-Employee IAM, Rapid App onboarding, access certifications, etc. for some of the largest retailers, banks, pharma giants, governments and airlines. We are expanding rapidly and searching for brilliant SailPoint & CyberArk L2 Support professionals across the globe, specifically across Canada, US and India.

On offer is a role with one of the most powerful IAM teams in the industry, solid projects, competitive salary, ability to expand into other areas of IAM etc. We invite you to join this team. A detailed Job description for SailPoint L2 Support professionals is as below:

Job description:

• Resolving the tickets routed to the Support team from L1/help desk / Email/ Teams Channel and providing timely solution to the end-users
• Monitoring/analyzing the logs for any errors and Debug and troubleshoot of any issues related to SailPoint IdentityIQ/IAM tools
• Performing RCA for major incidents and escalating major incidents to the Incident and/or Problem Manager, wherever required
• Ensuring all the IAM services are up and running and proactively monitoring SailPoint IIQ services / IAM Services
• Participating in running the factory model to onboard identified applications into the IAM platform
• Suggesting recommendations for continuous improvement based on day-to-day service delivery
• Supervising daily scheduled tasks such as Account Aggregation, Group Aggregation and Identity Refresh Tasks
• Troubleshooting hardware and software errors by running diagnostics, documenting problems & resolutions, prioritizing problems, and assessing impact of issue
• Providing documentation and technical specifications and Standard Operating Procedures for the Support team as a whole
• Ensure that all the tickets/incidents are resolved within committed SLA’s
• Creating Active List, Updating Active List and using rules to populate an Active List
• Monitoring the multiple network and security devices to ensure appropriate system administrative actions, investigate and report on noted irregularities
• Technical Analysis of the tickets that are raised
• Allocate and manage work to L2 and L3 team members
• Ensure L1 and L2 coverage in PST time zone
• Provide estimates for the ticket resolution
• Co-ordinate with L3 for code fixes
• Get KT on the custom features from the implementation team and related documents
• Test and validate the fixes on UAT along with L2
• Responsible for configuration related fixes
• Work with Customer technical / functional teams to get the fixes validated on UAT
• Move the code to production after confirmation
• Maintain versioning and tagging for post production fixes on configurations

Required Skills:

• Experience of 5+ years on Support Experience of more than 2+ years as Lead for support
• Should have had customer facing experience for more than 2+ years
• Must be experienced on the SailPoint/IAM implementation and support activities
• Should have handled SLA based support teams with 24X5 or 24X7 coverage
• Must have owned the Infrastructure and SailPoint/IAM application support activities completely
• Experience of working with Customer on site/ on location will be a great advantage.
• Should be hands on the SailPoint/IAM both on the configurations / administration and code analysis

*** We are sorry, we will not be able to consider Corp-to-Corp (C2C) candidates for this position***

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Position Summary :

Bayshore is seeking a Registered Practical Nurse to join our amazing team in the role of Home Support Supervisor. Home Support Supervisor's are accountable to implement effective management practices to promote professional and paraprofessional full scope of clinical practice to achieve excellence in the delivery of care and service to clients. They ensure compliance with internal and external standards of practice and Provincial regulatory requirements. The Home Support Supervisor's identify and coordinate clinical competencies and in-service activities to deliver high quality client/patient and family centered care.

Location: Greater Hamilton and Burlington Area

Nurse Level: Registered Practical Nurse (RPN)

Competitive Salary based on qualifications and experience

Health & Dental Benefits, paid vacation, paid sick time, RRSP with company match

Work Environment: Community role: Daily visits to client homes to interact with clients, family members and Bayshore team members. Minimal office hours. Daily travel requirement

Monday - Friday 9am - 5pm

On Call Rotation as required by the organization

Location: Greater Hamilton and Burlington Area

Nurse Level: Registered Practical Nurse (RPN)

Competitive Salary based on qualifications and experience

Health & Dental Benefits, paid vacation, paid sick time, RRSP with company match

Work Environment: Community role: Daily visits to client homes to interact with clients, family members and Bayshore team members. Minimal office hours. Daily travel requirement

Monday - Friday 9am - 5pm

On Call Rotation as required by the organization

Quality and Continuous Improvement :

• Lead or participate in quality and continuous improvement activities in line with the company’s Quality Management System.
• Implement and monitor quality management processes to ensure compliance with industry standards and regulatory requirements.
• Conduct regular audits and assessments to identify areas for improvement and ensure adherence to quality standards.

Client Care :

• Ensure holistic assessments and ongoing reassessments for positive outcomes.
• Develop client-centered care plans
• Visit clients as needed to manage care, services, and monitor client/health care provider (HCP) matching.
• Investigate, document and follow up promptly on complaints from clients, client families, and/or funders
• Participate in business development and community engagement activities.

Human Resources Coordination: Supervision and Support of Field Employees (Professional and/or Paraprofessional):

• Participate in recruitment and selection of field employees
• Promote and improve team engagement. Conduct support visits and performance reviews of field employees.
• Ensure compliance with federal and provincial standards and company policies.
• Investigate and document employee complaints/concerns while maintaining unbiased and confidential practices
• Provide ongoing feedback and performance management including: coaching, disciplinary actions and documentation.
• Facilitate a learning environment to optimize patient outcomes; lead/provide training, support, and education Interpret and implement relevant policies and procedures.
• Mentor clinical team members and foster the mentorship framework.

Interdisciplinary Liaison:

• Coordinate with funders, government programs, and care team members.
• Implement, monitor, and evaluate delegated tasks to unregulated care providers.
• Attend and participate in client case conferences

Education and Professional Development :

• Attend and share knowledge from internal and external education offerings.
• Engage in ongoing professional development and continuing education activities.
• Provide mentorship to other managers and administrative team members.
• Develop and present training plans for employees and deliver company developed in-services education

Health and Safety :

• Maintain privacy and confidentiality of client and corporate information, including appropriate digital/cybersecurity safeguards.
• Ensure compliance with health and safety regulations and company policies.
• Promote a safe working environment for all employees and clients.
• Lead or assist with the implementation of Modified Work Programs for field employees.
• Implement and monitor health and safety protocols to prevent workplace injuries and illnesses.

Support Branch Operations:

• Manage branch operations in the absence of senior management when needed.
• Ensure 24/7 clinician access and serve as on-call nurse/clinician as needed.
• Use electronic health records to improve clinical outcomes and practice standards.
• Additional Tasks: Complete other tasks as requested.

Qualifications

Education & Training:

• Graduation from an accredited School of Nursing, RPN; (evidence required)
• Current registration, in good standing, with the provincial regulating body.
• Additional training and certification such as CNA certifications, Learning Essentials for Advanced Palliative Care (LEAP), deSouza and other specialty training would be an asset to this role;
• Competencies will be dependent on funder and branch requirements.

Experience :

• At least five years of recent experience with progressive responsibilities in a supervisory or leadership role, preferably in a community setting;
• Strong track record in leading the development and evaluation of training programs;
• Demonstrated ability to handle all aspects of human resources and interpret company policies and procedures;
• Experience in business development is considered an asset.

Needed Skills, Abilities and Requirements :

• Exceptional interpersonal skills and ability to handle difficult situations objectively and consistently;
• Ability to work independently and effectively lead a high performing team;
• Demonstrated team-building skills;
• Excellent writing, reporting and communication skills;
• Valid driver’s license, reliable vehicle and Auto insurance
• Evidence of current CPR certification; evidence of negative TB status
• Clear criminal background screening, including vulnerable sector search
• Solid knowledge of the principles, practices, and methods of community nursing and service delivery to clients as well as program development, implementation and evaluation.
• Proven computer technology skills e.g. Microsoft applications, and ability to use virtual meeting forums.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.