69 Support Staff jobs in Hamilton

Job Title:

Job Description

**Candidates must by located within 35km of the Hamilton, ON site**

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces ,” “Best Company Culture ,” and “Best Companies for Career Growth ” awards every year? Then a Customer Service / Technical Support Representative position at Concentrix is just the right place for you!

As a Customer Service / Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a Customer Service / Technical Support Representative, you’ll:

• You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Prepare complete and accurate work including appropriately notating of accounts as required.
• Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• Deliver expert customer experiences…with a smile.
   

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:

• 1 year of customer service experience or equivalent, with a High School diploma or GED.
• Effective communication skills in English, both written and verbally.
• Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• The natural instinct to multitask, be flexible, and the ability to adapt to changes.
• The ability to learn including strong problem-solving skills.
• Patience in working with customers is second nature for you.
• The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies

WHAT’S IN IT FOR YOU
 

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $20/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan , paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey 
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU! 
 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

Position Summary:

The Resident Support Aide (RSA) is responsible for providing direct, one-on-one supervision and support to a designated resident requiring behavioural interventions in a long-term care or assisted living setting. Working under the direction of nursing staff and in collaboration with interdisciplinary team members, the RSA helps ensure the safety, dignity, and emotional well-being of the resident while promoting a supportive and therapeutic environment.

Key Responsibilities:

• Provide continuous, individualized 1:1 supervision to the assigned resident as per the care plan.
• Implement behavioural strategies and interventions developed by the care team and Behavioural Supports Ontario (BSO) or similar frameworks.
• Redirect and de-escalate responsive behaviours using non-violent, trauma-informed, and person-centred approaches.
• Engage the resident in meaningful, calming activities tailored to their interests and needs.
• Monitor and document the resident's behaviour, mood, and any incidents or changes in condition.
• Communicate effectively with registered staff and the care team to report concerns or updates.
• Ensure the resident's physical safety at all times, including during transfers, ambulation, and personal care routines (as applicable).
• Support the resident during meal times, recreational activities, and other daily routines.
• Uphold confidentiality, respect, and resident rights in all interactions.
• Follow infection prevention and control (IPAC) protocols and organizational policies.

Qualifications:

• Completion of a Personal Support Worker (PSW) certificate or equivalent experience in healthcare, social services, or related field preferred.
• Experience supporting individuals with dementia, cognitive impairment, or behavioural health conditions is an asset.
• Training or familiarity with GPA (Gentle Persuasive Approaches), CPI (Crisis Prevention Institute), or similar behavioural support techniques is an asset.
• Strong observational, interpersonal, and de-escalation skills.
• Compassionate, patient, and adaptable in a dynamic care environment.
• Ability to work independently and as part of a collaborative team.

Working Conditions:

• Long periods of standing or walking.
• May be exposed to physical and emotional behaviours.
• Shift work, including days, evenings, weekends, or nights as required.
• Use of personal protective equipment (PPE) as required.

Join us in making a difference in the lives of our residents by providing compassionate care and support as a Resident Aide. Your contribution will be invaluable in creating a nurturing environment where seniors can thrive.

Job Types: Full-time, Part-time, Casual

Pay: $18.00-$20.00 per hour

Application question(s):

• What is your availability? Please provide days and time.

Language:

• English (required)

Work Location: In person

Job Description

We are currently seeking Part-time  direct support staff to join our team and grow in a job that matters.

Pay: $28.29 per hour

Schedule: 8-10-12 hours shifts on rotation of 7:30am -3:30pm and 3:30pm - 11:30pm.

Position Summary (not limited to);

• Commit to and demonstrate the Mission and Vision of Choices Association in all manners.
• Finding valued roles for people supported within their home and community life through active and respectful participation.
• Advocate for individuals’ medical, communication, and support needs, ensuring that they receive appropriate services and support.
• Administer medications as needed, including completing related documentation and adhering to the Medication Administration guidelines.
• Assist clients with activities of daily living such as personal care, assistance with household tasks, medication administration.
• Adhere to and implement Behavior Support Plans and strategies.
• Participate in all aspects of running a household/program.
• Ensure compliance with Ministry guidelines and organizational policies and procedures.
• Complete all administrative duties and other tasks as required.

What are we looking for?

• Post-secondary education in Social Sciences such as DSW,CYW, SSW, CSW, MSW or related fields.
• Knowledge of behavior interventions and the ability to apply behavior support plans effectively.
• Strong advocacy skills and a positive attitude towards developing and implementing Person-Centered Plans.
• Exceptional working knowledge with people living with developmental disabilities, dual diagnosis, and concurrent disorders.
• Understanding of working with people who are impacted by barriers accessing resources in the community.
• Effective communication skills and the ability to engage with community programs.
• Excellent organizational skills and the ability to take initiative and work independently to set goals and priorities outlined by the supported member and their circle.
• Understanding of behavioral support plans and escalation Continuums
• Ability to effectively use a computer and MS Office Suite independently
• Fluency in French is an asset.

Bona Fide Requirements:

• Proficiency in English for reading, writing, and communication.
• Certification in CPR & First Aid and the ability to pass mandatory Safe Management and Medication Administration training.
• Must meet physical demands, including assisting with behavioral interventions as required based on policies, procedures and Choices Service Principles
• A valid Driver’s License, clean driving record, reliable vehicle and insurable under the Agency Policies
• Proof of COVID-19 Vaccinations through approved QR Code

Choices is committed to creating an accessible and inclusive organization. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code (OHRC). Choices will provide accommodations throughout the recruitment and selection process to applicants with disabilities. During any stage of the recruitment process, please notify Human Resources of the nature of any accommodation(s) you may require. Any information received relating to accommodation measures will be addressed confidentially.

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Job Description

Benefits:

• Competitive salary
• Flexible schedule
• Training & development

• Personal Care
  • Provide assistance with bathing, dressing, grooming, nail /skin care, back care, foot care, shampoo, oral hygiene, ambulation, transfers, range of motion exercise, safe use of equipment and assistive devices (wheelchair, walker, crutches, cane, lifts), change of position, with toileting, commode, incontinent care, meal planning, preparation, and assistance with feeding
• Companion/Sitter
  • Provide companionship and respite services for family
  • Perform homemaking activities which include (but are not limited to): vacuuming, dusting, sweeping, or mopping floors, doing dishes, changing bed linens, doing laundry and cleaning bathrooms
• Medication Services
  • Assist with medications that the client self-administers

• High school graduate or equivalent certificate
• Successful completion of a Provincial-approved Personal Support Worker, Certified Nurse Aide or Health Care Aide in-person course, or equivalent. No online certificates are accepted.
• Meets passing criteria on PSW/HHA skills test.
• Meets passing criteria on DEARS test (Drugs and Ethics test)
• Ability to read, write, speak, and understand English as needed for the job
• Possess a valid driver's license and have use of an insured automobile or access to adequate transportation for the job

Job Description

WinstonBrock Recruitment , on behalf of our Hamilton-based client, is seeking a Sales Support Coordinator to join their growing team.

Role Overview
The Sales Support Coordinator plays an important behind-the-scenes role in supporting day-to-day sales administration and customer service. This is not a sales role—it’s an administrative position focused on helping things run smoothly by ensuring timely, accurate handling of customer inquiries and orders. With a focus on organization, communication, and teamwork, this role helps deliver a positive customer experience and supports the broader sales process from an operational perspective.

You will make your impact by:

• Supporting day-to-day sales administration, including tracking orders, updating records, and coordinating with internal teams
• Assisting with the onboarding and ongoing servicing of customers to ensure a smooth experience
• Accurately reviewing and processing incoming customer orders
• Responding to customer inquiries by email (primarily) and phone (occasionally) with professionalism and attention to detail
• Building a strong understanding of the client’s industry and unique business needs
• Maintaining up-to-date knowledge of company products and production capabilities
• Managing multiple priorities while staying organized and communicating clearly with colleagues and customers

• Hold a post-secondary diploma or degree
• Have 1+ years of experience in sales support, administration, or customer service
• Bring strong verbal, written, and presentation skills
• Are detail-oriented, highly organized, and excel at multitasking
• Thrive in a collaborative, fast-paced environment
• Have strong computer skills and proficiency in MS Office
• Are able to quickly identify customer needs and direct them to the right internal contact

Job Description

Technical Support Specialist (Bilingual French/English or Unilingual English)

Burlington, ON

$22-24/hour

ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.

THE ROLE

Our client is seeking Technical Support Specialist (Bilingual French/English or Unilingual English) to join their team. This is a part-time opportunity with a guaranteed 24-hour work week, working Saturdays and Sundays from 8:00 AM to 8:00 PM. Once fully trained and onboarded, this role is fully remote.

The training period is in-person at the Burlington office and requires a full-time Monday–Friday commitment, 8:30 AM to 5:00 PM, for a minimum of 3 months. After successfully completing training, you’ll transition to your regular part-time weekend schedule working from home.

The ideal candidate is customer-focused, tech-savvy, and experienced in troubleshooting (knowledge of small engines is an asset). This is a fantastic opportunity to gain valuable technical support experience while maintaining a steady part-time schedule.

ADVANTAGES

• Hourly wage: $4/hour for bilinguals, 22/hour for unilingual
• Guaranteed 24-hour work week (Saturdays & Sundays, 8 AM–8 PM)
• Structured in-person training (minimum 3 months, Mon–Fri, 8:30 AM–5:00 PM)
• Transition to remote weekend work upon successful completion of training
• Temporary contract
• Supportive, energetic team environment
• Valuable technical support experience in the power equipment industry

RESPONSIBILITIES

• Diagnose and resolve technical issues reported by customers
• Provide step-by-step guidance to customers in English (and French if bilingual)
• Collaborate with technical teams to resolve complex issues
• Maintain accurate documentation of problems and solutions
• Deliver excellent customer service via phone, email, and live chat
• Stay updated on product advancements and industry trends
• Contribute to continuous process improvements

REQUIREMENTS

• Bilingual proficiency in French and English OR unilingual English
• Minimum of 1 year of call center or customer service experience
• Knowledge of small engines or related troubleshooting (an asset)
• Strong computer skills (Microsoft Office: Word, Excel, Outlook)
• Excellent communication, problem-solving, and customer service skills
• Ability to complete full-time training in Burlington before moving to remote weekend work

#INDSTRIVEON

Job Description

Direct Support Facilitator – Group Living

Community Living Hamilton (CLH), a busy and vibrant organization that supports 1,600 adults and children with diverse abilities to thrive in the community. We have openings for the role of a Direct Support Facilitator .

ORGANIZATION PROFILE  – CLH is the region’s largest service provider for individuals with developmental disabilities such as Down Syndrome and Autism. We are dedicated to helping them achieve their full potential, be included in our community, and, ultimately, build great lives. We are currently looking for Direct Support Facilitators  to support various programs within the agency.

This is an exciting time to join Community Living Hamilton. We have redefined our Mission, Vision, and new Values and are in the process of establishing a new strategic plan for the next three to five years. We offer widely recognized expertise and serve more than 1,600 people with special needs every year – from children to aging seniors. We offer community participation programs, residential services, respite services, employment supports, and services designed for children.

Overview

Direct Support Facilitators - On Call provide support and assistance to clients delivering social, recreational and learning based activities within the community.

Qualifications

• SSW or Social Sciences degree or diploma in a related field. The above education with a DSW Certificate preferred.
• Two (2) years recent experience working with adults with a developmental disability preferred.
• Strong commitment to the individuals supported by Community Living Hamilton
• Positive attitude and a true appreciation for diverse abilities
• A valid driver’s license and access to reliable transportation

Additional consideration will be given to candidates possessing:

• Fluency in a 2nd language
• Experience with diverse client groups
• Training/ Education in Mental Health
• Training/ Education in ASD
• Additional job related training/ certifications

Core Competencies

Advocating for Others

• Helping build understanding and awareness to remove barriers and achieve inclusion.

Working with Others

• Communicating to reach understanding in others and yourself and then working together to meet shared goals.

Creativity, Problem Solving & Decision Making

• Understanding a situation, exploring options and making the best choice to achieve success.

Helping Others Achieve

• Providing support and guidance to others, building on strengths and encouraging others to work towards their goals.

Initiative

• Taking the action needed to follow through on plans and act on opportunities and address concerns.

Interpersonal Relationships & Respect

• Dealing with people in a sensitive and respectful manner. Listening & understanding perspectives.

Resilience

• Continuing on, even in difficult situations and being willing to take a stand for what is right.

An equivalent combination of Education, Experience and Ability acceptable to the Director and Manager may be considered.

 

Job Type: Part-time

Additional pay:

• Overtime pay

Benefits:

• Casual dress
• Employee assistance program
• Flexible schedule
• On-site parking

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed
• Weekends only

Education:

• DCS / DEC (required)

Licence/Certification:

• Class G Licence (required)

Work Location: In person

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Job Description

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for your clients.

About Us: VDI Networks is a Managed Service Provider (MSP). We are dedicated to helping businesses across the Canada and the US manage their IT infrastructure while safeguarding their sensitive data and maintaining compliance with industry standards. We are seeking a talented and experienced Security Administrator to join our team and assist our clients in achieving and maintaining a high level of security and compliance.

Job Description: As a IT Support Technician at VDI Networks, you will play a crucial role in helping our clients, spread across North America, navigate the complex landscape of IT infrastructure and cybersecurity. You will work closely with clients to understand their unique needs and tailor solutions that align with industry best practices and their goals.

Responsibilities:

• Manage support tickets and support phone calls
• Handle software updates/ Install software for clients
• Troubleshooting technical issues for customers
• Proactively identify and mitigate security risks.
• Maintain documentation related to IT procedures, and incident responses.
• Manage and administer infrastructure (Networking equipment, Workstations, Servers, Phones).
• Utilize common MSP tooling and RMM software to monitor and manage client environments.
• Collaborate with software distributors to procure and deploy software solutions.

Qualifications:

• Bachelor's degree in Cybersecurity, Information Technology, or a related field (or equivalent work experience).
• Excellent communication and interpersonal skills.
• Deliver and demonstrate an expert level of customer service
• Ability to work independently and as part of a team.
• Ability to multi-task and demonstrate initiative
• Strong problem-solving and analytical abilities.
• Proficiency in Windows Server (2016, 2019, 2022), Windows 10, and Windows 11 administration.
• Familiarity with Hyper-V virtualization technology.
• Experience managing Office 365 and Azure environments.
• Experience in Active Directory management and configuration.
• Knowledge of Cisco hardware and Cisco IOS for network security.
• Experience in managing commonly used software (Adobe, Quickbooks, Sage, Slack, etc.)
• Experience in Mobile Devices (Android/iPhone)

If you are passionate about helping clients achieve success through technology, and you possess the required knowledge and experience, we encourage you to apply for this exciting opportunity.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

This role requires you to be able to come into the office on a part time basis

VDI Networks is a growing company that specializes in hosting applications, hosted desktop solutions(DaaS), and providing Managed IT services for businesses across the United states and Canada

VDI Networks is a growing company that specializes in hosting applications, hosted desktop solutions(DaaS), and providing Managed IT services for businesses across the United states and Canada