1632 Support Staff jobs in Ontario

Job Description

BILLING & CUSTOMER SUPPORT SPECIALIST NEEDED

We are currently searching for an individual to join our team in Billing & Client support capacity. The candidate must be a self motivated, well organized person that is looking for a full time hourly position with possible advancement. A background in customer service, and/or administrative work would be an asset. Will work alone in our Innes / Tenth Line office majority of the time at beginning and will be there to make outbound calls and direct traffic to our other locations.

MUST BE FLUENT IN ENGLISH AND FRENCH! Contract is for on a 90 Day Trial Basis with Renewal option based on Development

DUTIES AND RESPONSIBILITIES INCLUDE:

- Daily Outbound Billing Calls to Existing Clients who have past due payments

- Act as Liason between our Head Office Billing department and our clients to work through solutions for billing issues

- Routine Client Support Calls to assist in other (Non-Billing) Client Service transactions

- Assist Team in Answering Incoming Phone Traffic and Re-Routing Calls

- MUST BE ORGANIZED & COMFORTABLE ON PHONE

- Must be able to work alone with little supervsion (Lot's of Support though)

- Assist Team where Needed with Other Support & Administrative Duties

40 HOURS PER WEEK - MONDAY THROUGH FRIDAY 9:00 - 5:00 $18.00 HOURLY

ROOM FOR ADVANCEMENT TO FULL TIME SALARIED TEAM MEMBER ONCE LICENSED

LOCATED IN ORLEANS (INNES & TENTH LINE)

KEVIN J CARRUTHERS DESJARDINS INSURANCE AGENCIES

IF THIS POSITION IS OF INTEREST TO YOU - PLEASE FORWARD YOUR RESUME BY EMAIL AND YOU WILL BE CONTACTED FOR AN INTERVIEW TIME,

Job Description

Customer Support Advisor (CSA) Here we grow again! Are you interested in being part of an essential business and industry? Are you interested in a growing organization where your administrative skills are used to support productive employees and a dynamic management team? We are looking for someone who thrives when faced with responsibility and a variety of demands; a resourceful person who can bring professionalism and energy to our company. If you are excited to imagine yourself in a role with this impact and opportunity, we want you to join our team! Our Company We are an independently, family owned, Ontario based Canadian company in the uniform and mat rental business, serving many different industries throughout much of the province. We are fortunate to have many long tenured employees who enjoy our supportive family environment and being appreciated for what they do. We choose to live by our values everyday: * Keep your promises. * Be fair. * Tell the unvarnished truth. * Respect each other. * Do the right thing. The Role This is a full-time permanent position (35-40 hours/week), starting with a wage of $19.00 - $22.00 per hour, commensurate with skills and experience.  We offer group benefits including health and dental coverage and a pension plan.  The work environment includes modern office technology with free parking on site and public transit stops nearby to help simplify your travel to and from work.  Your primary goal will be to support many facets of our Service team! You will be dealing with co-workers, management, customers, and others to accomplish your goals. You will represent our company image by providing exemplary service when communicating internally and externally. You’re perfect for this role because you are: * Detail Oriented * An effective communicator * Positive * Problem solver * Professional  * Organized You take great pride in your work, always striving to know more and be better. You are comfortable with information technology and are capable of learning new software easily. You show respect to your co-workers, authority, and you take direction well. Qualifications & Experience * Experience with customer service and office administration  * Superior skills using Microsoft Word, Excel, and digital document software (PDF) * Superior communication skills, both spoken and written * Able to work well independently and within a team * Committed to confidentiality and professionalism * Committed to continual improvement of self and processes  How to Apply We aspire to hire the right person for our roles.  As a result, our recruitment process has multiple progressive stages, including in-person interview and skills testing, among others.  If you have the skills and professionalism to succeed with us, and are committed to the recruitment progression, please complete the first stage of our recruitment process by completing your application and submitting your resume to us online.  We will not be accepting phone inquiries or applications by fax or in person for this position; online applications only.  We look forward to hearing from you.

Job Description

The world doesn’t need giant media organizations to tell every story. It needs millions of creators, independent voices who bring weird, wonderful stories to life online.

We’re working to help every creator earn a living.

Modash is a growing creator partnerships platform that helps brands scale their partnerships with creators on Instagram, TikTok, and YouTube. We’re looking for a support-obsessed human to help iconic consumer brands and fledgling Shopify stores partner with more creators more successfully.

Life of a Customer Support Specialist at Modash

Here are key focus areas for a Customer Support Specialist at Modash:

• Cover Support tickets and work closely with our B2B customers to solve problems on the fly
• Feel comfortable with providing on-camera support, either hopping on a call with a customer or recording a short video
• Tackle technical and non-technical support inquiries with a breeze
• Put love into making your life more efficient while continuing to build a strong knowledge base
• Brainstorm creative ideas with your team to make our operations even better
• Enjoy collaborating and work closely with Customer Success and other departments to resolve issues to enhance our customer experience
• Gather feedback from customers and fight other teams to bring these improvements to life
• Participate in regular ticket reviews to reflect on your own support interactions and give feedback to teammates, helping us all improve.

And a little more about us.

Founded by a high-school dropout and a Canadian (yes, we’re also shocked it’s going so well), Modash is building a suite of tools that help brands scale partnerships with online content creators.

1,500+ companies like Google, Wolt (Doordash), Bolt, and Nord VPN use Modash to find, analyze and monitor social media creators.

We have some very big customers. Some have already changed the world. But many of them are just starting out. Modash is their first customer acquisition channel and we help make their missions come to life, in our small way.

We’re a profitable company. We’re also backed by the best investors in Europe. Including Icebreaker.vc, Change Ventures, and a group of Europe’s top founders.

We’re a small team and we’re just getting started. You’ll work with people who have done everything from building solar cars to hanging out with Metallica and Bon Jovi.

Folks who have seen the inner workings of companies like Amazon, Veriff, Pipedrive, Yes, and the burning man of startups - Pirate summit. Come be great and do great things and make great stuff and create great memories while making a great impact. Do it.

Requirements

This is how we imagine you are:

• Are passionate about solving problems for customers, big and small
• Have 3+ years of experience supporting B2B customers via chat and email (extra points for technical troubleshooting)
• Know your way around Intercom or similar support tools
• Communicate clearly and thoughtfully — written, spoken, and on video
• Are creative. You don’t give stamp answers, you find the right solution and explain it like a human.
• Like improving things as you go, not just following rules that were written in 2017
• Have a basic understanding of marketing and how TikTok, Instagram, and YouTube work
• Are comfortable working with a distributed team, async, across time zones
• Are open to occasional evening or weekend work, planned ahead

This is important to keep up with the Modashians:

• Get-it-done attitude. We all run into roadblocks every day. We’re looking for someone who can find solutions, motivate themselves, and keep getting things done.
• You aspire to be great. We’re not shooting for mediocrity here.
• Interest in the creator economy. Our mission is to help creators get paid. You don’t need to live and breathe the creator world, but we’d like it if your values align with ours.
• You move fast. We iterate, ship, and learn quickly.
• If you have prior experience working in a startup, that's great! If you haven't, we hope you share our passion for this way of operating.
• If you meet most (but not all) of the above criteria, don’t let that stop you from applying. We’re still interested in hearing from you.

Benefits

We don’t expect you to:

• Build everything from scratch - we have automated expansion triggers inside our platform that help you be more efficient in your everyday work.
• Figure it out all on your own - you will have a supportive, accessible team of people around you and an onboarding buddy to support your smooth entry ride.

What we’re offering

• Unlimited paid vacation time

Job Description

BIG Opportunity:

Looking for a motivated Insurance

Job Description

Job Description

Texada is seeking a highly motivated, customer focused individual to join our Customer Support team in Canada to support our customers in Australia and New Zealand, working in North American Eastern Time: 6pm-3:00am with 30 minute lunch and 2x 15 minute breaks. Some of Texada's biggest and most strategic customers are based in Australia, this is a position with significant impact on how Texada is viewed by our customers and has significant visibility within the organization. The ideal candidate will have strong problem solving skills, a great appetite to learn and good communication skills. Heavy Equipment dealership experience is not required but highly valued. You will work in a fast-paced environment with a large group of software professionals to support state-of-the-art web and mobile applications for our customers.

Strategic Value

Customer Support Coordinators engage with internal and external customers to support, configure and expand our software applications. Providing a hands-on approach you will answer and report on customer interactions through a ticket system, leverage and expand a knowledge base, build relationships with customers and coordinate with subject matter experts to deliver helpful and informative customer experiences.

Work location and travel

• This position is available at our office at Mississauga, ON, Canada.
• Remote work becomes available once trained on our products and processes for 4 weeks at the manager's discretion.
• Candidates should be authorized to work in Canada without restriction or sponsorship.

How you will be contributing

• Communicating with Customers via tickets, phone, email and virtual meetings to support their business processes through the use of our applications
• Troubleshooting Customer issues within our applications to determine next steps
• Meeting with customers to review their situation and coach them on best use of our software
• Researching past issues to inform current tickets
• Working with internal teams to advocate for customer priorities
• Managing incidents by helping to coordinate attention on the incident and communicating to the customer updates as they happen
• Creating training documentation and Knowledge Articles to help deflect new customer cases
• Follow company policies and procedures for creating, scrubbing, updating, escalating, transitioning and closing customer cases
• Identify ticket trends and work to maintain resolution times
• Work within team circles on internal and external projects
• Perform application tests to identify issues and understand customer workflows
• Learn our applications and the business of our customers to become valuable and qualified for further internal positions within our company
• Contribute to other assigned projects

What we are hoping to find in your background

• Experience that demonstrates your ability to communicate well with customers and recognize the right opportunities to communicate
• Experience in problem solving complex or lengthy issues
• Experience supporting software and working with customers is valuable.
• Proficiency in using AI tools to enhance content creation, personalize messaging, and improve workflow efficiency.

How to grab our attention

• Have either heavy equipment industry background, or rental industry background, or dealership experience
• Accounting knowledge or background is valuable.
• Show us you are detail oriented.
• Demonstrate to us your ability to solve interesting problems.

Competencies for Success

• Patience and curiosity while troubleshooting complex issues
• Experience in supporting clients as a primary contact or lead using phone and/or email
• Demonstrate initiative, a willingness to learn new skills and the capacity to take on increasingly challenging projects
• Motivated, comfortable working independently and in team-based environments
• Professional and clear communication skills, both written and verbal
• Ability to manage multiple tasks and projects
• Knowledge of support tools such as ticketing systems, Jira, Knowledge Bases
• Efficiency and empathy in managing customer expectations through SLA based targets
• Knowing our products is not required, we can teach you that

Who you will be working for

Serving leading equipment dealers and rental houses in North America, Australia & New Zealand, and Europe, Texada Software specializes in SaaS solutions tailored for the equipment rental, sales, and service industries. Established in 1984, the company leverages extensive industry experience to offer a comprehensive platform that manages the entire equipment lifecycle. This includes everything from customer relationship management and service delivery to inventory and rental asset management. Texada's software facilitates efficient operations across multiple facets of business management, streamlining processes such as equipment rental, service management, and sales productivity through innovative tools and features designed to enhance customer engagement and operational efficiency.

At Texada We Are

Purposeful, Passionate, and Proud: We are here to make a difference - to our industry, our customers, and to each other.

Innovators & Learners: We innovate our products and our company. Our innovation involves trying new things, that sometimes work well and other times doesn't. As we try we learn, and as long as we learn we are succeeding.

Driven to improve, not to be perfect: We are fanatical about improving our products and our company. Our bias is for improvement, not perfection. Most Improved is our favorite award.

Delivering our Long-term Vision Today: We have a long-term vision for transformation in our industry. Our vision is for the long term, but we are impatient to bring it to life. We find ways bring our vision to life today.

PowerfulTogether: We recognize that while we are built from different people and cultures we are better and stronger together. We embrace our diversity with a firm commitment to being PowerfulTogether.

We are focused on building a diverse and inclusive workforce. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Texada is committed to Employment Equity and encourages applications from every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity.

Texada fosters an inclusive and accessible environment. If you need assistance or accommodation during the recruitment process, you may contact us during the interview process and we will work with you to support your request.

Job Description

Job Summary:The Junior Clerical Support will be responsible for performing a variety of administrative and clerical tasks to support the office staff.

The ideal candidate will have excellent communication and organizational skills, as well as proficiency in Microsoft Office applications.Key Responsibilities:

• Greet clients and visitors and direct them to the appropriate staff member
• Answer phones and relate messages as needed
• Prepare and distribute correspondence, memos, and other documents
• Maintain electronic and paper files and records
• Enter data into project management software and other databases as needed
• Schedule appointments and meetings as requested
• Assist with the organization of project materials and supplies
• Perform general office duties such as photocopying, scanning, and faxing
• Order and maintain office supplies if required
• Other duties as assigned by office management

• High school diploma or equivalent required; Associate's degree in business or related field preferred, or equivalent combination of education and experience
• 1-2 years of relevant work experience
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• Strong organizational and communication skills
• Attention to detail and accuracy
• Ability to work independently and as part of a team
• Positive attitude and willingness to learn
• Knowledge of basic office equipment such as printers, copiers, and scanners

Internal Job Code: OP-CL-02
Salary Range: $40,000 - $60,000 / Annually

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