1759 Support Staff jobs in Ontario

Job Description

Job Description

CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our creations can be found in millions of homes. Together in teams, as a company, as a community, we are committed to Creating What’s Different!

CWD is looking for a Customer Support Representative to join our exceptionally talented and collaborative team! Reporting to the Support Team Leader at our Niagara Falls location, the successful candidate will be responsible for responding to all customer inquiries through email, chat and phone support while identifying and advising on consumer trends.   

If you are someone that likes a challenge and are continuously striving for excellence, then this is the perfect opportunity for you!
 

What We Offer:

• Full comprehensive benefits (dental, medical and eye) 80/20 split-single coverage
• Annual professional development fund
• Commission
• RRSP Match
• Fitness incentives
• Team events
• 50% off on CWD brands

Key Responsibilities:

• Handle customer inquiries by providing solutions, often within a time limit to ensure the customer is satisfied (For example: pre-sale, billing, shipping, order processing and product technical inquiries)
• Provide exceptional customer service via phone, email, and live chat contact methods
• Process return authorizations, orders, and requests
• Identify customer needs or desires in order to recommend the appropriate product or service
• Follow up on sales lead, create quotes, and complete final sales
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries
• Work with other team members when necessary to resolve customer inquiries
• Provide feedback to management to help improve sales, marketing, and business processes
• Assist with new product sample testing and provide feedback to the R&D team
• Assist with product manual reviews to ensure detailed instructions are provided to customers
• Participate in various inter-departmental meetings as required
• Undertake related duties as assigned to achieve the objectives and company goals

Qualifications:

• A college diploma or certification in a related program considered an asset (Ex. Administrative Assistant, Sales, Call Center/Customer Service Skills Certification)
• 1-2 years’ experience in a fast-paced customer service setting responding to emails, calls & chats
• Experience using Microsoft Office
• Strong sense of empathy and understanding of customer needs
• Excellent organization and time management skills
• Highly motivated self-starter within a team environment
• Detail oriented problem solver
• Strong communication and interpersonal skills
• Ability to work in a fast-paced ever-changing environment

You Will Stand Out If:

• You have experience using NetSuite, Salesforce, or Seller Central
• You have experience working in an e-commerce environment
• You have a good understanding of consumer electronics   

This is a full-time permanent role working 40 hours a week. Our hours of operation are 8:15am to 5:00pm Monday to Friday with occasional holidays and overtime work required.  
 

If the above interests you, then apply to join our fast paced, creative, and energetic team!
 

CWD is an equal opportunity employer and is dedicated to creating a diverse and inclusive work environment. We are committed to providing accommodations for people with disabilities throughout the recruitment process, and upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Applicants must make their accommodation needs known upon requests for interviews.
 

#CWDHP

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Job Description

Job Description

BILLING & CUSTOMER SUPPORT SPECIALIST NEEDED

We are currently searching for an individual to join our team in Billing & Client support capacity. The candidate must be a self motivated, well organized person that is looking for a full time hourly position with possible advancement. A background in customer service, and/or administrative work would be an asset. Will work alone in our Innes / Tenth Line office majority of the time at beginning and will be there to make outbound calls and direct traffic to our other locations.

MUST BE FLUENT IN ENGLISH AND FRENCH! Contract is for on a 90 Day Trial Basis with Renewal option based on Development

DUTIES AND RESPONSIBILITIES INCLUDE:

- Daily Outbound Billing Calls to Existing Clients who have past due payments

- Act as Liason between our Head Office Billing department and our clients to work through solutions for billing issues

- Routine Client Support Calls to assist in other (Non-Billing) Client Service transactions

- Assist Team in Answering Incoming Phone Traffic and Re-Routing Calls

- MUST BE ORGANIZED & COMFORTABLE ON PHONE

- Must be able to work alone with little supervsion (Lot's of Support though)

- Assist Team where Needed with Other Support & Administrative Duties

40 HOURS PER WEEK - MONDAY THROUGH FRIDAY 9:00 - 5:00 $18.00 HOURLY

ROOM FOR ADVANCEMENT TO FULL TIME SALARIED TEAM MEMBER ONCE LICENSED

LOCATED IN ORLEANS (INNES & TENTH LINE)

KEVIN J CARRUTHERS DESJARDINS INSURANCE AGENCIES

IF THIS POSITION IS OF INTEREST TO YOU - PLEASE FORWARD YOUR RESUME BY EMAIL AND YOU WILL BE CONTACTED FOR AN INTERVIEW TIME,

Job Description

Job Description

We are seeking a Customer Support Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Job Description

Job Description

About

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world's biggest corporations. We've raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

The Role

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist Candex's internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candex's specific systems and technologies.

To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement.

An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

This is a hybrid position, coming into the office in Toronto's financial district twice a week.

Responsibilities

• Onboarding new users to the system, including user adoption
• Administration of pending orders and payments
• Reconciliation of all company orders to confirm the correctness of data
• Promptly responding to customer queries via ticketing system, emails, live chat, phone
• Identification of areas of improvement, both in process and product
• Liaising with colleagues or managers to find the best solutions to customers' issues
• Identifying common problems and escalating them to management, along with possible suggestions for improvement
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
• Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Qualifications

• Previous experience in a Customer Support role
• Sound judgment and excellent problem-solving skills
• Practical experience with standard industry tools such as CRM and ticketing systems
• Fluent English – written and verbal - a must
• Proficiency in any additional language - a significant advantage
• Fintech/Hi-tech experience is preferred
• Impressive interpersonal and communication skills
• Strong computer skills
• Outstanding attention to detail, with an ability to spot numerical errors
• Highly organized with the ability to multitask and work under pressure
• Tech savvy and the ability to pick up new technology quickly
• Potential business travel required once or twice a year

Why Work With Us

• We are humble, hungry, intelligent and collaborative
• Unlimited PTO and a flexible working environment
• We offer comprehensive medical benefits
• Home Office Setup
• Team-building off-sites and outings

Equal Opportunity Employer

Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out!

Job Description

Job Description

Scribendi is seeking an ambitious Customer Support Professional to join our team on a part-time basis. At Scribendi, you will join a small group of friendly, forward-thinking, and team-oriented individuals. In this role, you will be responsible for supporting our clients, freelance editors, and in-house staff by providing exceptional customer service. You will multitask throughout the day by managing emails, the telephone system, and our company-specific computer programs.

If you are a self-starter with a strong work ethic, excellent communication skills, and a desire to ensure that the needs of our clients and staff are met, we want to hear from you!

What you will do

• Manage communication with clients and editors through various mediums, such as email, chat, and phone, ensuring responses are timely, error free, and to high standards

• Multitask and balance various client/staff questions and issues and handle them according to company guidelines

• Complete a daily task list while balancing assigned office duties

• Follow ISO-certified processes to provide an exceptional customer service experience for clients and staff

Requirements

• Have a working knowledge of various programs and document types (Microsoft Word, PDF, Microsoft Excel, etc.)

• Possess excellent reading, writing, and communication skills

• Have strong multitasking skills with the confidence to make decisions

• Able to read between the lines and think on your feet in time-sensitive situations

• Can work independently and follow instructions to manage a full scope of responsibilities with minimal supervision

• Be resourceful and have an aptitude for problem-solving

• Can take initiative and make suggestions to improve processes and ensure an excellent client experience

• Must be available to work a combination of days, afternoons, weekends, and holidays, as provided in a monthly schedule

• Must be able to attend in-person training and monthly meetings in our Chatham, ON office.

About the Company

Founded in 1997, Scribendi is a pioneering internet-based language company that offers document revision services to clients in all sectors, including business, academia, and publishing. For 25 years, we have cultivated our reputation as a leader in the editing and proofreading industry. In 2018, Scribendi launched Scribendi.ai, our AI and machine-learning arm, which creates tools to improve our customer experience and enhance the skills of human editors. In 2023, Scribendi was acquired by the Japanese corporation M3, Inc. via its subsidiary Edanz.

Edanz was established in Japan in 1995 and has helped thousands of researchers all over the world successfully publish in international journals. With their team of expert editors and research consultants, they are a globally leading company providing English editing services for research papers. Edanz caters to clients in over 120 countries, mainly academics as well as pharmaceutical companies and hospitals, and they are highly regarded in the research community.

Job Description

Job Description

CONSULTATION CLERICAL SUPPORT
Governance and Administration
The purposes of this position are:
 

• To provide clerical support for the Consultation Department
• Maintain Consultation Database

The duties and responsibilities of this position are as follows:
 

1. Reception

• Greets all visitors to the office
• Responsible for answering and directing all incoming calls
• Responds to telephone and personal inquiries by providing factual information, or directing the questioner to the appropriate staff
• Responds to telephone and personal inquiries by providing factual information in accordance with Privacy Act

 

1. Secretarial and Administrative Assistance

• Provides secretarial services for the Consultation Lead, including the development and maintenance of all the files and accounts for the Consultation Department
• Provides general secretarial, clerical and administrative services, including typing, transcriptions, filing, photocopying and sending and receiving fax and courier message/parcels
• Maintain accurate, detailed records of projects within Curve Lake First Nation’s territories utilizing the Consultation Database
• Receives and posts mail
• Assists in arranging staff meeting; booking appropriate event spaces and maintains awareness of staff whereabouts on a daily basis
• Prepares invoicing, tracks filing fees and payments received

 

1. Other   

• Performs such other related duties as may reasonably be required by the Consultation Lead

QUALIFICATIONS: (APPLICANTS MUST SHOW NECESSARY PROOF WITH APPLICATION OR WILL BE AUTOMATICALLY SCREENED OUT)

EDUCATION:
 

• Graduation from a post-secondary program preferred with emphasis in Lands and/or Resources, Fishing and Wildlife, etc.
• Graduation from a secondary program with an OSSD

RATED REQUIREMENTS:

Knowledge, Skills & Abilities :
 

• Working knowledge of office practices, experience with use of office equipment and multi-line phones
• High level of organizational, written and verbal communications skills
• Displays initiative and strong interpersonal skills
• High level computer and word processing skills
• Ability to categorize and index a complex filing system
• Excellent public relations skills, including an appreciation for the need for tact, discretion and a positive, cheerful approach with the public
• Possess a basic knowledge of the Williams Treaties First Nations and Curve Lake First Nation Treaty and Traditional Territories
• Knowledge and appreciation of First Nation culture and traditions

Personal Suitability:   
 

• Be honest and trustworthy
• Be respectful
• Possess awareness and sensitivity to the history, language, culture and traditions of the people of Curve Lake First Nation
• Be flexible
• Demonstrate sound work ethics
• Must demonstrate and ensure a high level of personal and professional conduct

TERMS OF EMPLOYMENT:
This is a Full Time Permanent position beginning immediately. Hourly range for this position is $40,955 to $44,595

APPLICATION:
Application forms and position descriptions are available at the Reception of the Government Services Building. Application forms can also be obtained from the Employment Resource Centre or from the Curve Lake First Nation website ( under documents.

Application package must consist of a completed application form, cover letter, resume, required documentation, addresses and phone number of two most recent employment references (if employed with Curve Lake First Nation previously, references from most recent Supervisor / Manager will be required).  Please submit application package to the Government Services Building Receptionist to the attention of:

Agnieszka Mlynarz, Human Resources Assistant
Curve Lake First Nation Government Services Building
Curve Lake, Ontario K0L 1R0
Phone ( Fax (


Deadline for Applications: Friday April 12th, 2024 @ 12:00pm (noon)

Please ensure application is date stamped by the Curve Lake Government Services Building Receptionist. While only qualified applicants will be contacted for an interview, not necessarily all qualified applicants will be offered an interview.

While Curve Lake First Nation appreciates all applications, as outlined in the Curve Lake First Nation Human Resources Management Manual, applicants will be considered in the following priority: Level I: Internal Applicant, Level II: Any First Nation Member Applicants (s. 16(1) CHRA), and Level III: Any Applicants.

The successful candidate must provide an acceptable Canadian Police Information Check (CPIC) with Police Vulnerable Sector Check (PVSC) prior to commencing work.

 

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As a Customer Support Management Professional here at Honeywell, you will provide strategic leadership and direction to the customer support function, ensuring that our customers receive exceptional service and support throughout their journey with us.
You will report directly to our Sr Customer Support Management Supervisor, and you'll work out of our Centennial, CO location on a Hybrid work schedule (Hybrid 3:2 work week)
In this role, you will have a significant impact on our business. By effectively managing customer support operations at a senior level, you will contribute to customer satisfaction, loyalty, and business growth. Your leadership and expertise will play a crucial role in enhancing our reputation as a customer-centric organization.
You will be responsible to drive SPOT (Service Performed One Time) growth within the business through direct involvement in the quoting, delivery, billing, and reporting processes for Reactive Quoted Work (RQ). You will have day to day interaction with key members of the service team (FSPs, FSS, SBL, RGM), customers, and suppliers. You will lead continuous improvement initiatives including enhanced use of estimating and mobile tools for digitization.
Our customers value our ability to deliver quotes quickly and efficiently as part of our service delivery.
**TIMELINE**
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
**KEY RESPONSIBILITIES:**
Spot Quoting
· Support Field Service Professionals (FSP), Field Service Supervisor's (FSS) with proposal generation for medium-high complex opportunities.
· Obtain parts/subcontractor/special pricing as required
· Creates SPOT quotes in quoting system (Salesforce and CPQ), and prepares estimate for approval (with input from field)
· Generate proposal for review and approval (with input from field)
· Sends proposal to customer and follows up for feedback and their approval / order to proceed
SPOT Delivery
· Customer setup (if new) including verification of customer information in SAP/SMS
· Books RQ as needed (Ensures proper assigned to, customer name, scope, and PO is entered)
· Ensures proper documentation is received, COI/SOV's/Signed Documents are returned.
· Generates work order through BSC and dispatch.
· Informs field of work order information, verifies schedule for delivery, communicates schedule to customer.
· Orders, receives, and coordinates all material for the job
· Issues PO's, mobilizes, schedules subcontractors (w/ input from field)
· Tracks progress of open RQs in SMS (tracking orders, scheduling delays, invoicing activity, etc.).
· For larger or quoted SPOT jobs, liaise with administration team to complete progress billing.
· Ensures 100% completion of work in the field with field staff.
· Verifies the work order is closed and exported in SMS.
SPOT Close Out and Billing
· Ensures all material/sub/other costs are processed and transacted to the job (including follow up with suppliers to ensure costs are correctly captured)
· Monitors billing reports and unbilled to ensure the job has been correctly processed and billed.
· Sends invoices to customer as needed.
· Follows up with customer (when needed) to ensure paperwork/invoice received.
· Checks on satisfaction of job as needed.
· Support cash collection team on disputes as needed.
Financial Reporting
· Work with FSS/SBL to review weekly reports for RQ orders and pipeline
· Assist with job forecasting (if required) and overall job monitored for cost against the estimate
· Escalate items as needed to FSS / SBL if not tracking to target or estimate.
Work Digitization
· Promote and enhance CPQ adoption and use of CPQ mobile across the teams
· Support implementation of additional work digitization activities and act as local champion for these initiatives
**MUST HAVE:**
· High School Diploma.
· 3 years of work experience in a professional business environment.
**WE VALUE:**
· Bachelor's degree highly valued.
· Excellent computer skills, including proficiency in MS Office (Word, Excel, and PowerPoint).
· Good written and oral communication with strong attention to detail.
· Basic project management skills, including task prioritization, scheduling, cost management, and reporting.
· Ability to follow instructions and identify opportunities for improvement.
· Previous industry experience.
· Previous technical/installation experience.
· Previous customer service experience.
· Bachelor's degree or technical/professional certificate.
· Good presentation skills.
· Internal sales or account management experience.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Job Description

Job Description

The world doesn’t need giant media organizations to tell every story. It needs millions of creators, independent voices who bring weird, wonderful stories to life online.

We’re working to help every creator earn a living.

Modash is a growing creator partnerships platform that helps brands scale their partnerships with creators on Instagram, TikTok, and YouTube. We’re looking for a support-obsessed human to help iconic consumer brands and fledgling Shopify stores partner with more creators more successfully.

Life of a Customer Support Specialist at Modash

Here are key focus areas for a Customer Support Specialist at Modash:

• Cover Support tickets and work closely with our B2B customers to solve problems on the fly
• Feel comfortable with providing on-camera support, either hopping on a call with a customer or recording a short video
• Tackle technical and non-technical support inquiries with a breeze
• Put love into making your life more efficient while continuing to build a strong knowledge base
• Brainstorm creative ideas with your team to make our operations even better
• Enjoy collaborating and work closely with Customer Success and other departments to resolve issues to enhance our customer experience
• Gather feedback from customers and fight other teams to bring these improvements to life
• Participate in regular ticket reviews to reflect on your own support interactions and give feedback to teammates, helping us all improve.

And a little more about us.

Founded by a high-school dropout and a Canadian (yes, we’re also shocked it’s going so well), Modash is building a suite of tools that help brands scale partnerships with online content creators.

1,500+ companies like Google, Wolt (Doordash), Bolt, and Nord VPN use Modash to find, analyze and monitor social media creators.

We have some very big customers. Some have already changed the world. But many of them are just starting out. Modash is their first customer acquisition channel and we help make their missions come to life, in our small way.

We’re a profitable company. We’re also backed by the best investors in Europe. Including Icebreaker.vc, Change Ventures, and a group of Europe’s top founders.

We’re a small team and we’re just getting started. You’ll work with people who have done everything from building solar cars to hanging out with Metallica and Bon Jovi.

Folks who have seen the inner workings of companies like Amazon, Veriff, Pipedrive, Yes, and the burning man of startups - Pirate summit. Come be great and do great things and make great stuff and create great memories while making a great impact. Do it.

Requirements

This is how we imagine you are:

• Are passionate about solving problems for customers, big and small
• Have 3+ years of experience supporting B2B customers via chat and email (extra points for technical troubleshooting)
• Know your way around Intercom or similar support tools
• Communicate clearly and thoughtfully — written, spoken, and on video
• Are creative. You don’t give stamp answers, you find the right solution and explain it like a human.
• Like improving things as you go, not just following rules that were written in 2017
• Have a basic understanding of marketing and how TikTok, Instagram, and YouTube work
• Are comfortable working with a distributed team, async, across time zones
• Are open to occasional evening or weekend work, planned ahead

This is important to keep up with the Modashians:

• Get-it-done attitude. We all run into roadblocks every day. We’re looking for someone who can find solutions, motivate themselves, and keep getting things done.
• You aspire to be great. We’re not shooting for mediocrity here.
• Interest in the creator economy. Our mission is to help creators get paid. You don’t need to live and breathe the creator world, but we’d like it if your values align with ours.
• You move fast. We iterate, ship, and learn quickly.
• If you have prior experience working in a startup, that's great! If you haven't, we hope you share our passion for this way of operating.
• If you meet most (but not all) of the above criteria, don’t let that stop you from applying. We’re still interested in hearing from you.

Benefits

We don’t expect you to:

• Build everything from scratch - we have automated expansion triggers inside our platform that help you be more efficient in your everyday work.
• Figure it out all on your own - you will have a supportive, accessible team of people around you and an onboarding buddy to support your smooth entry ride.

What we’re offering

• Unlimited paid vacation time