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523 Support Staff jobs in Ontario

Office Support Assistant Work from Home

N3P 0A2 Ontario, Ontario Top Level Promotions

Posted 2 days ago

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Job Description

Permanent

Work from Home Office, Data Entry Remote Part-Time/Full-time Job

About the Job Position:

This remote entry-level role comes with training for qualified candidates. Depending on your expertise and desired area of interest, the remote duties may include work at home computer data entry, participating in market research activities such as survey design, focus group participation, product testing, social media and more. You may also be asked to assist with data analysis or providing feedback to support our clients in evaluating product potential. The position offers flexible work hours (part-time to full-time) with the opportunity to work from home and influence strategies across various industries, including automotive, healthcare, entertainment and more.

About Us:

Top Level Promotions specializes in market research, partnering with leading global brands to help businesses connect with customers and achieve sustainable growth. We are expanding our remote team and are looking for professionals to contribute valuable insights in a competitive environment.

Some of the Industries in Which We Work.

* Administration * Aerospace – Aviation & Atmosphere Science * Air Travelers & Airlines – International & Domestic Carriers * Amazon * Apparel/Accessories/Textiles – Online/Retail/Remote * Automotive – Design, Development, Manufacturing * Beverage Industry – Trends, Formulations & Technology * Candy/Confectionery – Chocolate, Sugar, Gum Products * Computers – Information and Online Communication Technology * Customer Service * Data Entry & Analytics * Education – Instruction and Training - Work from Home Programs * Film/Movie – Production, Film festivals, Distribution * Health Care – Public & Home Care * Manufacturing – Raw Materials & Machinery * Marketing & Study Design * Outdoor Gear – Outdoor Gear & Equipment * Pet Foods/Supplies/Pet Owners * Restaurants/Food Service * Travel/Tourism – Local/International * Toys – Industry Trends/Changes

Qualifications:

* Applicants are required to have access to home high-speed internet with a stable connection. * A functional home desktop or laptop computer with both camera and microphone capabilities. * It is imperative to have a designated quiet workspace available for work purposes.

Skills:

* Exceptional communication and interpersonal skills. * Strong organizational abilities while working independently. * Proficiency in fundamental computer applications and typing, encompassing email correspondence and data input. * Capacity to manage confidential information in a home office environment. * Attentive to detail and adept at delivering error-free work.

Job Perks:

* Enjoy the convenience of working from your home office, eliminating the need for a daily commute. * No prior experience necessary – all positions include comprehensive training. * Flexible options available for both in-person group meetings and online participation. * Customize your work schedule, whether you prefer part-time or full-time hours. * Contribute to market innovations and assist companies in enhancing their products and services. * Opportunities for career growth within companies based on active participation and seniority.

Salary:

This work from home position pays between 18.50 and 36.00 per hour depending your field of interest.

Experience:

This is an introductory position and training is provided to successful candidates.

Application:

We look forward to reviewing your completed application. If you have any questions or need assistance, please feel free to reach out. Important Note: We are currently only accepting applications from candidates located in Canada, USA, United Kingdom and Australia. Please only apply if you reside in one of these countries.

Sincerely,

Top Level Promotions HR Department
This advertiser has chosen not to accept applicants from your region.

Work from Home Office Support Assistant

L3X Ontario, Ontario Top Level Promotions

Posted 3 days ago

Job Viewed

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Job Description

Permanent

Work from Home Office, Data Entry Remote Part-Time/Full-time Job

About the Job Position:

This remote entry-level role comes with training for qualified candidates. Depending on your expertise and desired area of interest, the remote duties may include work at home computer data entry, participating in market research activities such as survey design, focus group participation, product testing, social media and more. You may also be asked to assist with data analysis or providing feedback to support our clients in evaluating product potential. The position offers flexible work hours (part-time to full-time) with the opportunity to work from home and influence strategies across various industries, including automotive, healthcare, entertainment and more.

About Us:

Top Level Promotions specializes in market research, partnering with leading global brands to help businesses connect with customers and achieve sustainable growth. We are expanding our remote team and are looking for professionals to contribute valuable insights in a competitive environment.

Some of the Industries in Which We Work.

* Administration * Aerospace – Aviation & Atmosphere Science * Air Travelers & Airlines – International & Domestic Carriers * Amazon * Apparel/Accessories/Textiles – Online/Retail/Remote * Automotive – Design, Development, Manufacturing * Beverage Industry – Trends, Formulations & Technology * Candy/Confectionery – Chocolate, Sugar, Gum Products * Computers – Information and Online Communication Technology * Customer Service * Data Entry & Analytics * Education – Instruction and Training - Work from Home Programs * Film/Movie – Production, Film festivals, Distribution * Health Care – Public & Home Care * Manufacturing – Raw Materials & Machinery * Marketing & Study Design * Outdoor Gear – Outdoor Gear & Equipment * Pet Foods/Supplies/Pet Owners * Restaurants/Food Service * Travel/Tourism – Local/International * Toys – Industry Trends/Changes

Qualifications:

* Applicants are required to have access to home high-speed internet with a stable connection. * A functional home desktop or laptop computer with both camera and microphone capabilities. * It is imperative to have a designated quiet workspace available for work purposes.

Skills:

* Exceptional communication and interpersonal skills. * Strong organizational abilities while working independently. * Proficiency in fundamental computer applications and typing, encompassing email correspondence and data input. * Capacity to manage confidential information in a home office environment. * Attentive to detail and adept at delivering error-free work.

Job Perks:

* Enjoy the convenience of working from your home office, eliminating the need for a daily commute. * No prior experience necessary – all positions include comprehensive training. * Flexible options available for both in-person group meetings and online participation. * Customize your work schedule, whether you prefer part-time or full-time hours. * Contribute to market innovations and assist companies in enhancing their products and services. * Opportunities for career growth within companies based on active participation and seniority.

Salary:

This work from home position pays between 18.50 and 36.00 per hour depending your field of interest.

Experience:

This is an introductory position and training is provided to successful candidates.

Application:

We look forward to reviewing your completed application. If you have any questions or need assistance, please feel free to reach out. Important Note: We are currently only accepting applications from candidates located in Canada, USA, United Kingdom and Australia. Please only apply if you reside in one of these countries.

Sincerely,

Top Level Promotions HR Department
This advertiser has chosen not to accept applicants from your region.

CLERICAL SUPPORT - JUNIOR

Toronto, Ontario Parkin Architects Limited

Posted today

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Job Description

Job Description

Job Description

Job Summary:The Junior Clerical Support will be responsible for performing a variety of administrative and clerical tasks to support the office staff.

The ideal candidate will have excellent communication and organizational skills, as well as proficiency in Microsoft Office applications.Key Responsibilities:

  • Greet clients and visitors and direct them to the appropriate staff member
  • Answer phones and relate messages as needed
  • Prepare and distribute correspondence, memos, and other documents
  • Maintain electronic and paper files and records
  • Enter data into project management software and other databases as needed
  • Schedule appointments and meetings as requested
  • Assist with the organization of project materials and supplies
  • Perform general office duties such as photocopying, scanning, and faxing
  • Order and maintain office supplies if required
  • Other duties as assigned by office management
Qualifications:
  • High school diploma or equivalent required; Associate's degree in business or related field preferred, or equivalent combination of education and experience
  • 1-2 years of relevant work experience
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
  • Strong organizational and communication skills
  • Attention to detail and accuracy
  • Ability to work independently and as part of a team
  • Positive attitude and willingness to learn
  • Knowledge of basic office equipment such as printers, copiers, and scanners

Internal Job Code: OP-CL-02
Salary Range: $40,000 - $60,000 / Annually

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CONSULTATION CLERICAL SUPPORT

Curve Lake, Ontario Curve Lake First Nation

Posted today

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Job Description

Job Description

Job Description

CONSULTATION CLERICAL SUPPORT
Governance and Administration
The purposes of this position are:
 

  • To provide clerical support for the Consultation Department
  • Maintain Consultation Database

The duties and responsibilities of this position are as follows:
 
  1. Reception
  • Greets all visitors to the office
  • Responsible for answering and directing all incoming calls
  • Responds to telephone and personal inquiries by providing factual information, or directing the questioner to the appropriate staff
  • Responds to telephone and personal inquiries by providing factual information in accordance with Privacy Act
 
  1. Secretarial and Administrative Assistance
  • Provides secretarial services for the Consultation Lead, including the development and maintenance of all the files and accounts for the Consultation Department
  • Provides general secretarial, clerical and administrative services, including typing, transcriptions, filing, photocopying and sending and receiving fax and courier message/parcels
  • Maintain accurate, detailed records of projects within Curve Lake First Nation’s territories utilizing the Consultation Database
  • Receives and posts mail
  • Assists in arranging staff meeting; booking appropriate event spaces and maintains awareness of staff whereabouts on a daily basis
  • Prepares invoicing, tracks filing fees and payments received
 
  1. Other   
  • Performs such other related duties as may reasonably be required by the Consultation Lead

QUALIFICATIONS: (APPLICANTS MUST SHOW NECESSARY PROOF WITH APPLICATION OR WILL BE AUTOMATICALLY SCREENED OUT)

EDUCATION:
 
  • Graduation from a post-secondary program preferred with emphasis in Lands and/or Resources, Fishing and Wildlife, etc.
  • Graduation from a secondary program with an OSSD

RATED REQUIREMENTS:

Knowledge, Skills & Abilities :
 
  • Working knowledge of office practices, experience with use of office equipment and multi-line phones
  • High level of organizational, written and verbal communications skills
  • Displays initiative and strong interpersonal skills
  • High level computer and word processing skills
  • Ability to categorize and index a complex filing system
  • Excellent public relations skills, including an appreciation for the need for tact, discretion and a positive, cheerful approach with the public
  • Possess a basic knowledge of the Williams Treaties First Nations and Curve Lake First Nation Treaty and Traditional Territories
  • Knowledge and appreciation of First Nation culture and traditions

Personal Suitability:   
 
  • Be honest and trustworthy
  • Be respectful
  • Possess awareness and sensitivity to the history, language, culture and traditions of the people of Curve Lake First Nation
  • Be flexible
  • Demonstrate sound work ethics
  • Must demonstrate and ensure a high level of personal and professional conduct

TERMS OF EMPLOYMENT:
This is a Full Time Permanent position beginning immediately. Hourly range for this position is $40,955 to $44,595

APPLICATION:
Application forms and position descriptions are available at the Reception of the Government Services Building. Application forms can also be obtained from the Employment Resource Centre or from the Curve Lake First Nation website ( under documents.

Application package must consist of a completed application form, cover letter, resume, required documentation, addresses and phone number of two most recent employment references (if employed with Curve Lake First Nation previously, references from most recent Supervisor / Manager will be required).  Please submit application package to the Government Services Building Receptionist to the attention of:

Agnieszka Mlynarz, Human Resources Assistant
Curve Lake First Nation Government Services Building
Curve Lake, Ontario K0L 1R0
Phone Fax


Deadline for Applications: Friday April 12th, 2024 @ 12:00pm (noon)

Please ensure application is date stamped by the Curve Lake Government Services Building Receptionist. While only qualified applicants will be contacted for an interview, not necessarily all qualified applicants will be offered an interview.

While Curve Lake First Nation appreciates all applications, as outlined in the Curve Lake First Nation Human Resources Management Manual, applicants will be considered in the following priority: Level I: Internal Applicant, Level II: Any First Nation Member Applicants (s. 16(1) CHRA), and Level III: Any Applicants.

The successful candidate must provide an acceptable Canadian Police Information Check (CPIC) with Police Vulnerable Sector Check (PVSC) prior to commencing work.

 

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CLERICAL SUPPORT - INTERMEDIATE

Toronto, Ontario Parkin Architects Limited

Posted today

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Job Description

Job Description

Job Description

Job Summary:The Intermediate Clerical Support will be responsible for performing a variety of administrative and clerical tasks to support the office staff, as well as coordinate with and assist junior clerical staff.
The ideal candidate will have excellent communication and organizational skills, as well as proficiency in Microsoft Office applications and experience with project management software.Key Responsibilities:

  • Coordinate with and assist junior clerical staff
  • Prepare and distribute correspondence, memos, and other documents
  • Maintain electronic and paper files and records
  • Enter data into project management software and other databases as needed
  • Schedule appointments and meetings as requested
  • Assist with the organization of project materials and supplies
  • Perform general office duties such as photocopying, scanning, and faxing
  • Order and maintain office supplies if required
  • Assist with office logistics, including coordinating meetings and events
  • Assist accounting with billing and invoice management
  • Other duties as assigned by office management
Qualifications:
  • Associate's Degree in business or related field preferred, or equivalent combination of education and experience
  • 3-5 years of relevant work experience
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
  • Experience with project management software
  • Experience with Deltek Vision or Newforma is an asset
  • Strong organizational and communication skills
  • Attention to detail and accuracy
  • Ability to work independently and as part of a team
  • Positive attitude and willingness to learn
  • Knowledge of basic office equipment such as printers, copiers, and scanners

Internal Job Code: OP-CL-03
Salary Range: $55,000 - $70,000 / Annually

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CLERICAL SUPPORT - JUNIOR

Ottawa, Ontario Parkin Architects Limited

Posted today

Job Viewed

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Job Description

Job Description

Job Description

Job Summary:The Junior Clerical Support will be responsible for performing a variety of administrative and clerical tasks to support the office staff.

The ideal candidate will have excellent communication and organizational skills, as well as proficiency in Microsoft Office applications.Key Responsibilities:

  • Greet clients and visitors and direct them to the appropriate staff member
  • Answer phones and relate messages as needed
  • Prepare and distribute correspondence, memos, and other documents
  • Maintain electronic and paper files and records
  • Enter data into project management software and other databases as needed
  • Schedule appointments and meetings as requested
  • Assist with the organization of project materials and supplies
  • Perform general office duties such as photocopying, scanning, and faxing
  • Order and maintain office supplies if required
  • Other duties as assigned by office management
Qualifications:
  • High school diploma or equivalent required; Associate's degree in business or related field preferred, or equivalent combination of education and experience
  • 1-2 years of relevant work experience
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
  • Strong organizational and communication skills
  • Attention to detail and accuracy
  • Ability to work independently and as part of a team
  • Positive attitude and willingness to learn
  • Knowledge of basic office equipment such as printers, copiers, and scanners

Internal Job Code: OP-CL-02
Salary Range: $40,000 - $60,000 / Annually

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Work from Home Remote Office Support

L3B Ontario, Ontario Top Level Promotions

Posted 3 days ago

Job Viewed

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Job Description

Permanent

Work from Home Office, Data Entry Remote Part-Time/Full-time Job

About the Job Position:

This remote entry-level role comes with training for qualified candidates. Depending on your expertise and desired area of interest, the remote duties may include work at home computer data entry, participating in market research activities such as survey design, focus group participation, product testing, social media and more. You may also be asked to assist with data analysis or providing feedback to support our clients in evaluating product potential. The position offers flexible work hours (part-time to full-time) with the opportunity to work from home and influence strategies across various industries, including automotive, healthcare, entertainment and more.

About Us:

Top Level Promotions specializes in market research, partnering with leading global brands to help businesses connect with customers and achieve sustainable growth. We are expanding our remote team and are looking for professionals to contribute valuable insights in a competitive environment.

Some of the Industries in Which We Work.

* Administration * Aerospace – Aviation & Atmosphere Science * Air Travelers & Airlines – International & Domestic Carriers * Amazon * Apparel/Accessories/Textiles – Online/Retail/Remote * Automotive – Design, Development, Manufacturing * Beverage Industry – Trends, Formulations & Technology * Candy/Confectionery – Chocolate, Sugar, Gum Products * Computers – Information and Online Communication Technology * Customer Service * Data Entry & Analytics * Education – Instruction and Training - Work from Home Programs * Film/Movie – Production, Film festivals, Distribution * Health Care – Public & Home Care * Manufacturing – Raw Materials & Machinery * Marketing & Study Design * Outdoor Gear – Outdoor Gear & Equipment * Pet Foods/Supplies/Pet Owners * Restaurants/Food Service * Travel/Tourism – Local/International * Toys – Industry Trends/Changes

Qualifications:

* Applicants are required to have access to home high-speed internet with a stable connection. * A functional home desktop or laptop computer with both camera and microphone capabilities. * It is imperative to have a designated quiet workspace available for work purposes.

Skills:

* Exceptional communication and interpersonal skills. * Strong organizational abilities while working independently. * Proficiency in fundamental computer applications and typing, encompassing email correspondence and data input. * Capacity to manage confidential information in a home office environment. * Attentive to detail and adept at delivering error-free work.

Job Perks:

* Enjoy the convenience of working from your home office, eliminating the need for a daily commute. * No prior experience necessary – all positions include comprehensive training. * Flexible options available for both in-person group meetings and online participation. * Customize your work schedule, whether you prefer part-time or full-time hours. * Contribute to market innovations and assist companies in enhancing their products and services. * Opportunities for career growth within companies based on active participation and seniority.

Salary:

This work from home position pays between 18.50 and 36.00 per hour depending your field of interest.

Experience:

This is an introductory position and training is provided to successful candidates.

Application:

We look forward to reviewing your completed application. If you have any questions or need assistance, please feel free to reach out. Important Note: We are currently only accepting applications from candidates located in Canada, USA, United Kingdom and Australia. Please only apply if you reside in one of these countries.

Sincerely,

Top Level Promotions HR Department
This advertiser has chosen not to accept applicants from your region.
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Community Support Assistant

Thunder Bay, Ontario St. Joseph's Care Group

Posted 24 days ago

Job Viewed

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Job Description

Permanent

JOIN OUR TEAM AND HELP LEAD WITH CARE, COMPASSION AND COMMITMENT!



ABOUT THE ROLE


Join St. Joseph's Care Group and The District of Thunder Bay Social Services Administration Board (TBDSSAB) at Lodge on Dawson, providing vital Transitional Housing to individuals experiencing chronic homelessness, mental health challenges, and substance use issues. We're seeking compassionate professionals to create a safe and supportive environment where residents can stabilize, develop healthy coping skills, and set long-term goals. As part of our team, you'll contribute to individualized transition planning, peer support, cultural safety initiatives, and connections to essential resources. If you're dedicated to empowering individuals on their journey to recovery and providing a foundation for positive change, apply now to join our collaborative team and make a lasting impact.


The Community Support Assistant (CSA) will provide supportive services to clients residing at St. Joseph's Care Group under the Home for Good Provincial Housing Initiative partnership located on Dawson Road. This position works in conjunction with the multidisciplinary treatment teams. The CSA will provide ongoing non-judgmental support and encouragement to marginalized individuals struggling with mental health addictions and homelessness.



This posting is for an existing vacancy within the organization.



COMMITMENT TO DIVERSITY


At St. Joseph's Care Group (SJCG), our diverse workforce strengthens our ability to provide culturally competent care and innovative solutions to the complex needs of our clients and communities. We encourage applicants from all backgrounds, diverse race, ethnicity, gender identity or expression, age, sexual orientation, family status, religion, disability, and socioeconomic status, to help address under-representation and foster greater inclusivity and belonging at SJCG.


By promoting a culture of inclusion and mutual respect, we ensure that our values of care, compassion, and commitment are reflected in every aspect of our work. If you are passionate about making a difference in healthcare and are committed to upholding these values, we encourage you to apply and join us in our journey towards a more inclusive and equitable future.


St. Joseph's Care Group is committed to providing reasonable accommodations to applicants with disabilities in our job application and hiring process.



WHAT YOU BRING


Education/Experience:



  • Community Support Assistant training program or an equivalent combination of education and experience

  • Addiction/mental health training and previous work experience in an addictions/mental health field

  • Current Standard First Aid certificate

  • Should possess an awareness and understanding of addictions and be familiar with the recovery process



Skills/Abilities:



  • Working knowledge of the Principles of Psychosocial Rehabilitation and Psychopathology

  • Ability to communicate effectively and concisely both orally and in writing

  • Ability to establish and maintain effective working relationships with superiors co-workers and SJCG staff

  • Ability to work effectively in a team environment

  •  Sound judgment good problem solving skills effective interpersonal skills including tact diplomacy and sensitivity to clients family members and other service providers

  •  Basic computer skills

  • Demonstrated regular attendance at work



Conditions of Employment:



  • This position shall be conditional upon a satisfactory Police Vulnerable Sector Check (PVSC)  where indicated, to ensure the absence of relevant criminal convictions.

  • Offers of employment made to external candidates are conditional upon providing proof of a complete primary series of Health Canada approved mRNA COVID-19 vaccine or proof of valid medical exemption, prior to the offered effective date. If proof of vaccination or valid medical exemption is not provided, the offer of employment is rescinded.

  • Valid Class G motor vehicle licence and adequate insurance

  • Required to work flexible hours and rotating shifts

  • Standard First Aid and Heartsaver Plus Certification 



WHY JOIN ST. JOSEPH'S CARE GROUP


St. Joseph's Care Group (SJCG) offers a meaningful career for those seeking to make a difference in health care. As a leading provider of complex care, rehabilitation, long-term care, and mental health and addiction services, SJCG is recognized for its commitment to high-quality compassionate, and people-centred care.


Experience a rewarding career and lifestyle you’ll love at the heart of Thunder Bay! Here’s what awaits you when you join our team:



  • Enjoy a Competitive, Forward-Thinking Compensation Package: We offer salaries and benefits that recognize your talent and dedication.

  • Secure Your Future: Become a member of the Healthcare of Ontario Pension Plan (HOOPP) – our organization will contribute $1.26 for every $1 you invest in your pension, ensuring a strong, stable retirement for your future.

  • Make Your Move Easier: We provide relocation assistance to help you settle in (some conditions apply).

  • Thrive in a Supportive Team: Grow your career and make meaningful contributions alongside dedicated and passionate colleagues.

  • Commitment to Diversity: We are proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and talents of every team member.

  • Advance Your Skills: Access ongoing professional development, advanced education, and a tuition loan program.

  • Continuous Improvement: We foster a culture where every team member is empowered to identify opportunities for improvement and share ideas.

  • Prioritize Your Wellbeing: Take advantage of comprehensive wellness initiatives and access to an Employee & Family Assistance Program.

  • Shape the Future: Get involved in research and teaching initiatives that make a real difference.

  • Be Recognized and Rewarded: Benefit from employee recognition, discount, and referral programs.

  • Live Where Adventure Meets Opportunity: Nestled on the stunning shores of Lake Superior, Thunder Bay offers the perfect blend of vibrant city life and breathtaking outdoor escapes.



APPLICATION INFORMATION


All job postings will follow the requirements outlined in the applicable collective agreement or the Terms & Conditions of Employment. If the job is not filled through this process, the posting will remain on our external site until the position is successfully filled.


Applicants who are part of the bargaining unit will be given priority consideration as set out in the relevant collective agreement. It is the applicant's responsibility to clearly demonstrate that they have the skills required for the position they are applying for.



At St. Joseph's Care Group (SJCG) our diverse workforce strengthens our ability to provide culturally competent care and innovative solutions to the complex needs of our clients and communities. We encourage applicants from all backgrounds diverse race ethnicity gender identity or expression age sexual orientation family status religion disability and socioeconomic status to help address under-representation and foster greater inclusivity and belonging at SJCG.
By promoting a culture of inclusion and mutual respect we ensure that our values of care compassion and commitment are reflected in every aspect of our work. If you are passionate about making a difference in healthcare and are committed to upholding these values we encourage you to apply and join us in our journey towards a more inclusive and equitable future.
Accommodations are available upon request at any stage in the selection process.



This advertiser has chosen not to accept applicants from your region.

Support Engineer

Ontario, Ontario Kira Talent

Posted today

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Job Description

Job Description

The Company

Founded in 2012, Kira Talent transforms the admissions process by integrating on-demand, timed video, and written assessments with structured live interview technology. Our platform complements existing admissions requirements, allowing institutions to see the real people behind the application—not just the numbers.

The Team

At Kira, we tackle complex challenges in higher education by creating elegant, user-friendly products. We’re a lean, highly collaborative team that moves quickly and works cross-functionally to drive success for both schools and applicants. If you have an entrepreneurial spirit and thrive in a startup environment, you’ll love it here.

We’re committed to fostering an open, honest, and respectful workplace, shaped by the people within it. Our team values diversity and inclusion, and we strive to build and support talent that reflects our diverse culture.
 

The Role

Kira Talent is looking for a Support Engineer to partner closely with our Customer Success team to resolve technical issues during day-to-day operations and, most critically, during live interviewing events. You will act as a trusted technical problem-solver and advocate for our customers, ensuring issues are resolved promptly and effectively.

In this role, you’ll combine strong troubleshooting and SQL skills with excellent project management to keep incidents on track, stakeholders informed, and disruptions minimized. You’ll collaborate closely with Engineering, Product, and QA to diagnose, prioritize, and resolve issues, while also improving processes and tools to prevent them in the future.

This position includes participation in an on-call rotation, which may require evening or weekend availability during critical events.

What excites you:

- Serving as the first point of technical escalation for the Customer Success team.
- Providing real-time troubleshooting during live interview events to minimize downtime.
- Tracking, prioritizing, and coordinating resolution of incidents across multiple teams.
- Writing and executing SQL queries to investigate issues and validate fixes.
- Championing customer needs internally to ensure timely and effective resolution.
- Managing support-related initiatives from start to finish with clear timelines and accountability.
- Contributing to continuous improvement of incident response and operational processes.

What excites us:

- 4+ years of experience in a technical support, support engineering, or similar role.
- Strong troubleshooting skills with the ability to remain calm and effective under pressure.
- Proficiency with SQL for investigation and analysis.
- Excellent project management skills and attention to detail.
- Strong written and verbal communication skills for cross-functional collaboration.
- Ability to work flexible hours, including evenings and weekends, as part of an on-call rotation.

Nice-to-haves:

- Experience in SaaS or EdTech environments.
- Familiarity with live event or real-time service support.
- Knowledge of ticketing and incident management systems (e.g., Jira, Zendesk, ServiceNow).

Compensation Band:

90-110 K CAD

Working at Kira

We are a remote-first organization, with people working throughout North America. Our Toronto (Yorkville) and Nashville (Downtown) office spaces are open for those who prefer in-person work, and we'd love to see you.
  • We will continue remote-friendly operations (eg, all meetings must be held over Zoom, so remote team members are always included).
  • Applications from remote candidates are welcome, provided they are in North America and operate within our time zones. (EST /EDT + 3 time zones away max).
  • MacBook provided
  • Monthly company-wide lunch & learns 
  • Regular virtual team hang-outs and games!
  • Quarterly company-wide Town Halls - followed by activities 
  • Competitive vacation policy

Kira Talent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to Apply

We encourage you to apply if you meet at least 80% of the qualifications listed in this job description.

Kira Talent is committed to fostering a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

If you require disability-related accommodations during any part of the application or hiring process, please contact us at We will gladly accommodate your needs to ensure a fair and accessible process for all.

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  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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