990 Technical Support Specialist jobs in Ontario

Job Description

Salary:

WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?

You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community.

How do we ensure that smile?

• We are fun people.
• We are people who take pride in being themselves and are confident in the help we bring to those around us.
• We get genuine joy from making others around us feel heard, helped, and happy.

If you know what we are talking about, then you are in the right place in your job search journey.

It's a great time to join our team and grow with us.

Idealogical has been in business since 1995. We have continuously worked towards giving our employees and clients access to all the tools and benefits of working with a larger firm while maintaining the empathy and nimbleness of a small business. We take pride in what we do, have a few laughs, stay relatively casual, and deliver best-in-class service.

We are looking for a kickass Technical Support Specialist to join our team.

Our company culture is everything to us, so please look atour core valuesand see if they speak to you before applying for this position.

Your code word for success is smile.

Who are we looking for, you ask?

We are looking for someone to join our Technical Service team who can have fun while working independently within a team in a fast-paced, ever-so-challenging work environment. YOUR creativity, energy and attention-to-detail attitude is what we need to augment our growing team of A-list talent.

WHAT WILL YOU BE DOING

In this role, you will be working under the direct supervision of the Technical Leadership in the service delivery team and will be responsible for the following:

• Provide our clients with intermediate technical support and escalate as required while following Service Level Agreement (SLA) guidelines.
• Follow a ticket journey from beginning to end using our PSA tool.
• Make our clients feel heard, helped, and happy at every interaction.
• Watch the consoles for new alerts and take action when required.
• Liaise with vendors to oversee installation, resolve adaptation issues, and support new technologies.
• Account for resources invested in the client and Idealogical related tasks.
• On-call duties as defined in the Idealogical after-hours policy.

WHAT YOU BRING TO THE TABLE

Must-Have Skills & Qualifications

College diploma or University degree and 3 years of equivalent work experience.

Microsoft Certified Professional MS-100, MS-101 or MD-100 or MD-101.

Expert knowledge of computer hardware, including IBM, Lenovo, and Fortinet Firewalls.

Application support experience with ConnectWise Automate & Manage.

VMware Certification.

CompTIA Security+.

Valid Driver's license and reliable method of transportation.

Legally able to work in Canada.

Preferred Skills & Qualifications

• Experience with Apple, Backup and BDR solutions, and Web-Based Email Security platforms.
  
• Experience with desktop and server operating systems, including all Microsoft solutions on-premise and cloud-based.
• A desire to mentor, guide and motivate other technical staff to help them succeed.
  

Key To Succeed in This Role

• Strong understanding of the organization's goals and objectives.
• Empathy, compassion, sense of humour.
• Exceptional written and oral communication skills.
• Outstanding interpersonal skills, with a focus on listening and questioning skills.
• Strong documentation skills.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Ability to take on challenges that require critical thinking and decision-making skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Stay up-to-date with educational goals to further professional development.
• Dont take yourself too seriously.

WHAT CAN YOU EXPECT OF US

By joining Idealogical, you will work with some of the industry's brightest and most experienced people in an environment where you are challenged to be the best in everything you do. Idealogical is where you can grow and develop your career in a meaningful way.

We have folks that have been with us for 5 years, 10 years, 15 years and 28 years. Our team members rarely leave us.

Our team is everything to us and we take care of our people like we expect you to care for our clients. We foster sustainable growth, good health and overall well-being and strive hard to make you feel heard, helped, and happy.

How we make you feel heard?

• Anonymous feedback system led by the president to make continuous changes and improvements to solidify our already strong company culture.
• Recognition for being a team player reflected in weekly monetary wins in the form of peer praises.
• Recognition for being an exceptional employee with opportunities to win 6 different awards at our annual holiday get together.

How we make you feel helped?

• 6 paid training and education days per year to help you fill your knowledge gap.
  
• We invest heavily in helping our people acquire skills dictated by the IT industry and pay for your professional certifications.
• Distinct regular events infused with competitive team games, good food and great conversations.
• In-house Chiropractor services provided by our trusted health practitioner, who uses cutting-edge tools and techniques to maximize your health.
• In-house Massage facility where you can take a break during the day and relax.
• An organization-wide group of people who looks out for you and goes above and beyond to help each other succeed.

How we make you feel happy?

• Competitive base salary.
• Competitive performance-based bonus plan.
• 3-week vacation to start.
• 6 personal days for those uninvited sicknesses, personal commitments (for example, unscheduled school closures), or just 'I don't feel like working today' days.
• Comprehensive health and dental benefits.
• State-of-the-art office space carefully designed to help you transition from the fatigue caused by work-from-home settings.

If you have made it this far on the page, it tells us you are interested in working with us, and we would love to hear from you!

Job Description

CCTV Direct is a 20-year Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

CCTV Direct is a Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of security and surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

Job Title:    Technical Support Specialist (Bilingual) Location:    Richmond Hill, Ontario Employment Type:    Full-Time, Permanent     Job Description:   We are looking for a highly motivated Bilingual Technical Support Specialist to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both internal employees and external customers on their technical needs. As Technical Support Specialist you are passionate about following up as required with customers to ensure problems were resolved and/or recommend further action to ensure customer satisfaction. You also thrive in ambiguous situations, with the ability to be a self-starter and find solutions with/without guidance.   Duties / Responsibilities: * Provide direct technical web and telephone support to TP-LINK customers * Basic troubleshooting on the full range of Networking products * Collection and analysis of customer network information and Recommend corrective actions based on analysis * Provide customer education where needed due to gaps in networking, product knowledge etc. * Consultation of technical documentation, bulletins, and release notes for known problems * Follow up on technical cases including proper escalation and management of the case until case closure. * Manage customer communications and expectations until the closure of each case Qualifications: * Experience in a technical support role in a networking/security company or equivalent education * Strong understanding of SOHO and SMB networking products * Strong troubleshooting and problem-solving skills * Previous call center experience, preferably supporting data networking products is desirable. * Strong French and English skills both written and verbal * Fundamental knowledge of TCP/IP networks (DNS, DHCP, VPN) * Strong understanding of WiFi technologies and peripherals (AP, Wireless controllers, range extenders, Mesh)   Additional Information: * This is a full-time job position   Application: TP-Link Canada Inc. is an equal opportunity employer. While we sincerely thank all applicants for their interest, only those who are selected for an interview will be contacted. All personal data being collected will be treated in strict confidence and used for recruitment purposes only.

Job Description

Position Summary:
Technical support specialties are responsible for helping customers resolve technical issues they encounter with products or services.
Job-specific Duties and Responsibilities:

• Flexibility to travel to provide technical support services to customers.
• Assist customers with inquiries via phone and emails.
• Provide guidance on claims within warranty.
• Troubleshooting and repairing parts from RGA returns.
• Collaborate with engineers to troubleshoot products for improvement.
• Escalate complex issues to Technical Support Manager and Engineers.
• Maintain accurate and precise documentation.
• Create Service & RGA documents/reports.
• Respond to service calls in a timely manner as per internal SOPs.
• Comply with internal Standard Operating Procedures.
• Comply with Health & Safety policies.
• Other tasks as delegated by the Technical Support Manager.

• Post-secondary education in Electronics Technology, Technical Service, or equivalent.
• Previous Medical Device industry experience is an asset.
• 2-3 years of customer support experience.
• 3-4 years of technical support experience.

Job Description

Salary:

Senstar is seeking a Technical Support Specialist (Temporary Full-time - 12 (twelve) months) to join our dedicated support team in our Waterloo office. In this role, you will support a wide range of integrated technologies which includes video management systems (VMS), video analytics, access control, and perimeter intrusion detection system which are used by customers in critical applications across more than 100 countries.

You will collaborate with colleagues and customers to troubleshoot and resolve technical issues across diverse environments, from small deployments to large-scale enterprise systems. Support may also involve setting up internal test environments, assisting with installations, and, on some occasions, provide on-site or after-hours support.

This role is well-suited to a motivated professional who enjoys problem-solving, teamwork, and continuous learning in a hybrid work environment.

Key Responsibilities

Create and manage technical support cases submitted via phone, email, or web portal

Diagnose, troubleshoot, and resolve technical issues across Senstars product portfolio (VMS, video analytics, access control, intrusion detection)

Accurately document all support interactions and troubleshooting steps in the case management system

Ensure timely follow-up and resolution of cases within defined Service Level Agreements (SLAs)

Collaborate with team members to solve complex or cross-functional issues

Escalate unresolved cases to senior support or development teams with clear documentation

Reproduce, document, and submit software defects as needed

Record and relay customer feature requests or product feedback to product teams

Contribute to internal knowledge base articles and documentation

Stay current with industry technologies, product updates, and support best practices

After-hours or on-call support may be required on occasions

On a rare occasion, on-site customer assistance may also be required

What You Bring.

Excellent analytical, troubleshooting, and diagnostic abilities

Strong customer focus and communication skills (verbal and written)

Solid understanding of networking protocols and infrastructure

Proficiency in Microsoft Windows OS (Windows 10/11, Server 2019/2022/2025)

Intermediate experience with Microsoft SQL Server (2019/2022)

Highly self-motivated with strong organizational and multitasking skills

College diploma or degree in Computer Science (or related field), or equivalent experience

Minimum 3 (three) years in a technical support role (Tier 1 or Tier 2), including:

• Supporting and troubleshooting computer hardware and software
• Supporting Microsoft Windows Server (2019/2022/2025) environments (min. 2 years)
• Supporting users on Microsoft Windows 10/11 (min. 2 years)

Additional Assets

Experience with Video Management Systems (VMS), video analytics, CCTV, access control, or

perimeter intrusion devices (PIDs)

Knowledge of Wireshark or similar network analysis tools

Familiarity with virtualization platforms (VMware, Hyper-V, VirtualBox)

Scripting (PowerShell, batch, etc.)

Exposure to Windows Server Clustering or SQL Always On

Certifications such as CCNA/CCNP, Network+, MCSE, or equivalent

What Senstar Offers.

• Extensive training and development
• Hybrid working environment
• Competitive compensation program
• Deep industry roots, with more than 40 years of experience and expertise
• An opportunity to work with a globally dispersed and supportive team of professionals who take pride in sharing technical knowledge and brainstorming solutions
• A continuous improvement mindset with innovation as the cornerstone. Product and process development, engineering and enhancements continually evolve to keep up with industry needs and demands

At Senstar, we are committed to building an inclusive and accessible environment that includes a variety of backgrounds, perspectives, and skills. We firmly believe, an accessible and inclusive workplace makes us stronger, more competitive, and innovative. Should you require an accommodation through any stage of the recruiting or hiring process please let us know.

Job Description

Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US. We are currently searching for a Bilingual Technical Customer Support Specialist - English & Spanish- Remote for our IT Financial Services SaaS client for their North American/South American operations.

Role : Bilingual Technical Customer Support Specialist - English & Spanish- Remote

Type: Fulltime, Perm

Salary Range: $70,000 - $77,000 CAD as base depending on overall experience + 3 weeks paid vacation + stat holidays + sick days

Location: remote - client is based in Toronto, ON

Our client delivers innovative technology solutions that make cash processing and transportation more efficient, helping cash remain competitive in an increasingly digital payment landscape. They are currently adding a Technical Customer Support Specialist - Remote to support business in North and South America. The head office is based out of Toronto, ON.

Role Overview

Our client is seeking a Bilingual Technical Customer Support Specialist - English & Spanish- Remote to join their team in a full-time, remote capacity. This role is ideal for someone who excels at delivering exceptional customer service, enjoys solving complex problems, and thrives in a client-facing environment.

As a key member of our support team, you will be responsible for onboarding new clients and ensuring their continued satisfaction with our world-class SaaS solution for cash processing and transportation. You will guide clients through the setup process, provide training, troubleshoot issues, and help them optimize their operations using our software.

• Lead onboarding processes for new clients, including training on system features and functionality.

• Demonstrate effective use of our SaaS platform to optimize cash processing and transportation operations.

• Respond to customer inquiries and resolve technical issues in a timely and professional manner.

• Provide proactive support to ensure ongoing customer satisfaction.

• Assist with testing and validation of new features or updates to the software.

• Collaborate with cross-functional teams (e.g., development, product) to improve the overall customer experience and provide feedback for continuous product improvement.
  

• Prior experience in the cash processing or cash-in-transit industries is a strong asset.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills - Fluency in both English and Spanish

• Ability to work independently and effectively in a remote work environment.

• Tech-savvy and comfortable with SaaS platforms and client-facing technical interactions.