30 Technology jobs in Kitchener

*** This position is open to anyone living in the EST, CST or MST time zones. The role is fully remote but will require occasional travel, on average about once a month.***

Our employer is a leading first-responder cybersecurity organization enabling clients to swiftly and effectively return to business following a cyber-attack. As a global market leader in ransomware post-breach remediation and cyber-attack first response, they consistently deliver results that exceed market standards for handling cyber-extortion and ransomware events. Their team collaborates with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.

The employer has an exciting opening for a FRENCH SPEAKING PROJECT MANAGER - Cybersecurity Incident & Engagement Manager (CIEM), which is a consulting practitioner that is a key participant in the Incident Response teams. You will play an important role in managing and coordinating the response to cyber incidents, ensuring that they are handled in a timely and effective manner. This position involves working closely with internal and external stakeholders to mitigate risks, minimize damage, and facilitate recovery efforts. This is a client-facing role where you will be responsible for managing cybersecurity incidents on behalf of our clients, including Fortune 500 organizations, ensuring quick resolution and minimizing impact to their operations. The CIEM is responsible for maintaining incident response protocols, managing communication during an incident, and ensuring continuous improvement of incident response processes.

This role is unique, and it is not like any of the regular Project Management positions out there; to succeed you need to possess skills to influence contributors at all levels, have organizational skills to manage engagements from inception to invoicing, set up and run kick-off and status meetings, maintain regular and agile client communications, define and document Standard Operational Processes, control project budgets, improve processes, support quality assurance steps for final deliverables where required and act as an escalation point for engagement issues.

The CIEM must enjoy active and regular interaction with technical consultants, lawyers and clients to keep up with our fast-paced high-demand engagements. This is a very engaging and hands-on role that does not allow for dull moments and often requires daily collaboration with our global teams across Europe and North America.

It requires a person who understands the fundamentals of IT infrastructure, proactive security measures, disaster recovery and remediation activities as they relate to information security.

Strong relationship-building ability with our partners within the insurance and legal professions is a must as well as with end-clients. You will have accountabilities for all engagements assigned to you and should be able to manage multiple engagements in parallel, at different stages. You need to possess strong experience working in the Information Technology and/or Security fields and a keen interest in learning about incident response methodologies and underlying forensic and breach response principles.

Your primary responsibility will be to act as the main point of contact for engagement delivery. As an engagement manager in the Cybersecurity field, you are required to possess leadership skills as well as, exceptional time management skills, excellent attention to detail and uncompromising pursuit of quality.

INCIDENT MANAGEMENT

• Manage and coordinate engagement to address response to cybersecurity incidents, including data breaches, malware infections, system compromises, and other cyber threats.
• Act as the main point of contact during active incidents, ensuring clear and timely communication with internal stakeholders, management, and external parties (e.g., vendors, legal, regulators).
• Collaborate with technical teams to investigate, contain, and mitigate incidents.
• Maintain accurate and up to date records of incidents, including the timeline of events, response actions taken, deliverables, deadlines, and lessons learned.
• Create incident status reports and contribute to post-incident analysis.
• Assist in developing, testing, and refining incident response plans and procedures to ensure they are up-to-date and effective.
• Ensure regulatory and compliance requirements are met throughout the incident lifecycle.
• Support efforts to identify the root cause of incidents and recommend improvements to prevent future occurrences.
• Track incident response metrics, provide status updates, and report on incident trends to management.
• Coordinate and ensure all facets of the incident response process are successfully executed in an organized and trackable manner.
• Enforce our critical incident response SLAs across all team members.
• Identify gaps, risks and opportunities during the incident, and address them to ensure the success of the incident.
• Develop and deliver agile/rapid progress reports, proposals, requirements documentation and presentations to various audiences.
• Create a strong partnership with the Incident Technical Leads to ensure nothing is missed and all engagements are delivered successfully.
• Coordinate, run, and record an incident postmortem

PROJECT MANAGEMENT

• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Collaborate with other teams to ensure agility and eliminate unnecessary delays
• Full engagement life cycle ownership: successful engagement delivery will include full implementation from initiation to deployment for several major or minor initiatives simultaneously
• Manage all aspects of multiple related engagements to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
• Report on success criteria results, metrics, test and deployment management activities
• Prepare budget estimates, projections and detailed engagement plans for all phases and types of engagements
• Effectively and organized management of resources used/needed and deliverables for each stream of the project.
• Control of project budgets, proactive tracking of change management and budget adjustments.
• Provide status reporting regarding milestones, deliverables, dependencies, risks and issues, progress, communicating across leadership and project stakeholders, often daily.
• Understand interdependencies between technology, operations and business needs.
• Manage scope approved and change management process for additional streams.
• Support the Statement of Work process.

JOB REQUIREMENTS

• Work Independently, remotely and with minimal supervision while delivering high-quality output
• Effective delivery of results in a fast-paced engagement environment
• Display an aptitude and desire for continuous learning at the leading edge of security
• Learn, understand and lead the deliverable of all the services
• Remain current on information security, emerging threat trends, and tools including methodologies to combat the same
• A high degree of comfort in customer-facing/consulting situations
• Travel as needed to customer locations for engagements requiring onsite presence including frequent travel with little notice. The ability to travel internationally may be required
• Flexibility to work with multiple time zones (clients and/or team members)
• Adhere to policies, procedures, and security practices in accordance with assigned customer’s established practices and internal policies
• Excellent written and verbal communication skills, with the ability to convey technical issues to non-technical stakeholders.
• Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
• Open to feedback and learning the company culture
• Ability to manage multiple tasks simultaneously and prioritize effectively under pressure.

LEADERSHIP

• This role will own accountability for the specific engagements assigned
• Support building a strong team
• Ability to lead engagements by managing team members from various technical teams
• Support new services and offerings to the marketplace
• Act as a leader and mentor to junior team members
• Provide on-site leadership for the engagement team by building and motivating team members to meet engagement goals, adhering to their responsibilities and milestones
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
• Resolve problems and understand escalation procedures; coordinate escalations and collaborate with client technology teams to ensure timely resolution of issues

EDUCATIONAL AND BACKGROUND REQUIREMENTS:

• Relevant educational background, preferably in a technical field such as Cybersecurity, IT, etc.
• 5+ Years of experience in incident or project management in a consulting role is preferred
• Experience managing high-performance teams and/or technical implementations,
• Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
• Strong problem-solving skills and attention to detail
• Ability to respond onsite in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as in some cases it is required.
• Excellent knowledge of MS Tools: Word, Excel, Visio, Powerpoint, Sharepoint.

Compensation Range:

• Base: 80-90k
• 10% annual bonus
• Extra time hours (2-3hrs/daily average = 150% pay/hr, for billable hours)

Benefits:

• Health benefits package (dental, medical, vision, drugs, travel, etc)
• 15 days of paid vacation per year
• 3 paid wellness days per year
• Monthly cell phone and internet allowance
• 3-month probationary period

Schedule:

• Monday to Friday
• Evening shifts
• On-call – must do one weekend a month.
• Weekend availability
• Willingness to travel: 25% (Preferred)

*** This position is open to anyone living in the EST, CST or MST time zones. The role is fully remote but will require occasional travel, on average about once a month.***

Our employer is a leading first-responder cybersecurity organization enabling clients to swiftly and effectively return to business following a cyber-attack. As a global market leader in ransomware post-breach remediation and cyber-attack first response, they consistently deliver results that exceed market standards for handling cyber-extortion and ransomware events. Their team collaborates with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.

The employer has an exciting opening for a FRENCH SPEAKING PROJECT MANAGER - Cybersecurity Incident & Engagement Manager (CIEM), which is a consulting practitioner that is a key participant in the Incident Response teams. You will play an important role in managing and coordinating the response to cyber incidents, ensuring that they are handled in a timely and effective manner. This position involves working closely with internal and external stakeholders to mitigate risks, minimize damage, and facilitate recovery efforts. This is a client-facing role where you will be responsible for managing cybersecurity incidents on behalf of our clients, including Fortune 500 organizations, ensuring quick resolution and minimizing impact to their operations. The CIEM is responsible for maintaining incident response protocols, managing communication during an incident, and ensuring continuous improvement of incident response processes.

This role is unique, and it is not like any of the regular Project Management positions out there; to succeed you need to possess skills to influence contributors at all levels, have organizational skills to manage engagements from inception to invoicing, set up and run kick-off and status meetings, maintain regular and agile client communications, define and document Standard Operational Processes, control project budgets, improve processes, support quality assurance steps for final deliverables where required and act as an escalation point for engagement issues.

The CIEM must enjoy active and regular interaction with technical consultants, lawyers and clients to keep up with our fast-paced high-demand engagements. This is a very engaging and hands-on role that does not allow for dull moments and often requires daily collaboration with our global teams across Europe and North America.

It requires a person who understands the fundamentals of IT infrastructure, proactive security measures, disaster recovery and remediation activities as they relate to information security.

Strong relationship-building ability with our partners within the insurance and legal professions is a must as well as with end-clients. You will have accountabilities for all engagements assigned to you and should be able to manage multiple engagements in parallel, at different stages. You need to possess strong experience working in the Information Technology and/or Security fields and a keen interest in learning about incident response methodologies and underlying forensic and breach response principles.

Your primary responsibility will be to act as the main point of contact for engagement delivery. As an engagement manager in the Cybersecurity field, you are required to possess leadership skills as well as, exceptional time management skills, excellent attention to detail and uncompromising pursuit of quality.

INCIDENT MANAGEMENT

• Manage and coordinate engagement to address response to cybersecurity incidents, including data breaches, malware infections, system compromises, and other cyber threats.
• Act as the main point of contact during active incidents, ensuring clear and timely communication with internal stakeholders, management, and external parties (e.g., vendors, legal, regulators).
• Collaborate with technical teams to investigate, contain, and mitigate incidents.
• Maintain accurate and up to date records of incidents, including the timeline of events, response actions taken, deliverables, deadlines, and lessons learned.
• Create incident status reports and contribute to post-incident analysis.
• Assist in developing, testing, and refining incident response plans and procedures to ensure they are up-to-date and effective.
• Ensure regulatory and compliance requirements are met throughout the incident lifecycle.
• Support efforts to identify the root cause of incidents and recommend improvements to prevent future occurrences.
• Track incident response metrics, provide status updates, and report on incident trends to management.
• Coordinate and ensure all facets of the incident response process are successfully executed in an organized and trackable manner.
• Enforce our critical incident response SLAs across all team members.
• Identify gaps, risks and opportunities during the incident, and address them to ensure the success of the incident.
• Develop and deliver agile/rapid progress reports, proposals, requirements documentation and presentations to various audiences.
• Create a strong partnership with the Incident Technical Leads to ensure nothing is missed and all engagements are delivered successfully.
• Coordinate, run, and record an incident postmortem

PROJECT MANAGEMENT

• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Collaborate with other teams to ensure agility and eliminate unnecessary delays
• Full engagement life cycle ownership: successful engagement delivery will include full implementation from initiation to deployment for several major or minor initiatives simultaneously
• Manage all aspects of multiple related engagements to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
• Report on success criteria results, metrics, test and deployment management activities
• Prepare budget estimates, projections and detailed engagement plans for all phases and types of engagements
• Effectively and organized management of resources used/needed and deliverables for each stream of the project.
• Control of project budgets, proactive tracking of change management and budget adjustments.
• Provide status reporting regarding milestones, deliverables, dependencies, risks and issues, progress, communicating across leadership and project stakeholders, often daily.
• Understand interdependencies between technology, operations and business needs.
• Manage scope approved and change management process for additional streams.
• Support the Statement of Work process.

JOB REQUIREMENTS

• Work Independently, remotely and with minimal supervision while delivering high-quality output
• Effective delivery of results in a fast-paced engagement environment
• Display an aptitude and desire for continuous learning at the leading edge of security
• Learn, understand and lead the deliverable of all the services
• Remain current on information security, emerging threat trends, and tools including methodologies to combat the same
• A high degree of comfort in customer-facing/consulting situations
• Travel as needed to customer locations for engagements requiring onsite presence including frequent travel with little notice. The ability to travel internationally may be required
• Flexibility to work with multiple time zones (clients and/or team members)
• Adhere to policies, procedures, and security practices in accordance with assigned customer’s established practices and internal policies
• Excellent written and verbal communication skills, with the ability to convey technical issues to non-technical stakeholders.
• Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
• Open to feedback and learning the company culture
• Ability to manage multiple tasks simultaneously and prioritize effectively under pressure.

LEADERSHIP

• This role will own accountability for the specific engagements assigned
• Support building a strong team
• Ability to lead engagements by managing team members from various technical teams
• Support new services and offerings to the marketplace
• Act as a leader and mentor to junior team members
• Provide on-site leadership for the engagement team by building and motivating team members to meet engagement goals, adhering to their responsibilities and milestones
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
• Resolve problems and understand escalation procedures; coordinate escalations and collaborate with client technology teams to ensure timely resolution of issues

EDUCATIONAL AND BACKGROUND REQUIREMENTS:

• Relevant educational background, preferably in a technical field such as Cybersecurity, IT, etc.
• 5+ Years of experience in incident or project management in a consulting role is preferred
• Experience managing high-performance teams and/or technical implementations,
• Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
• Strong problem-solving skills and attention to detail
• Ability to respond onsite in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as in some cases it is required.
• Excellent knowledge of MS Tools: Word, Excel, Visio, Powerpoint, Sharepoint.

Compensation Range:

• Base: 80-90k
• 10% annual bonus
• Extra time hours (2-3hrs/daily average = 150% pay/hr, for billable hours)

Benefits:

• Health benefits package (dental, medical, vision, drugs, travel, etc)
• 15 days of paid vacation per year
• 3 paid wellness days per year
• Monthly cell phone and internet allowance
• 3-month probationary period

Schedule:

• Monday to Friday
• Evening shifts
• On-call – must do one weekend a month.
• Weekend availability
• Willingness to travel: 25% (Preferred)

*** This position is open to anyone living in the EST, CST or MST time zones. The role is fully remote but will require occasional travel, on average about once a month.***

Our employer is a leading first-responder cybersecurity organization enabling clients to swiftly and effectively return to business following a cyber-attack. As a global market leader in ransomware post-breach remediation and cyber-attack first response, they consistently deliver results that exceed market standards for handling cyber-extortion and ransomware events. Their team collaborates with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.

The employer has an exciting opening for a FRENCH SPEAKING PROJECT MANAGER - Cybersecurity Incident & Engagement Manager (CIEM), which is a consulting practitioner that is a key participant in the Incident Response teams. You will play an important role in managing and coordinating the response to cyber incidents, ensuring that they are handled in a timely and effective manner. This position involves working closely with internal and external stakeholders to mitigate risks, minimize damage, and facilitate recovery efforts. This is a client-facing role where you will be responsible for managing cybersecurity incidents on behalf of our clients, including Fortune 500 organizations, ensuring quick resolution and minimizing impact to their operations. The CIEM is responsible for maintaining incident response protocols, managing communication during an incident, and ensuring continuous improvement of incident response processes.

This role is unique, and it is not like any of the regular Project Management positions out there; to succeed you need to possess skills to influence contributors at all levels, have organizational skills to manage engagements from inception to invoicing, set up and run kick-off and status meetings, maintain regular and agile client communications, define and document Standard Operational Processes, control project budgets, improve processes, support quality assurance steps for final deliverables where required and act as an escalation point for engagement issues.

The CIEM must enjoy active and regular interaction with technical consultants, lawyers and clients to keep up with our fast-paced high-demand engagements. This is a very engaging and hands-on role that does not allow for dull moments and often requires daily collaboration with our global teams across Europe and North America.

It requires a person who understands the fundamentals of IT infrastructure, proactive security measures, disaster recovery and remediation activities as they relate to information security.

Strong relationship-building ability with our partners within the insurance and legal professions is a must as well as with end-clients. You will have accountabilities for all engagements assigned to you and should be able to manage multiple engagements in parallel, at different stages. You need to possess strong experience working in the Information Technology and/or Security fields and a keen interest in learning about incident response methodologies and underlying forensic and breach response principles.

Your primary responsibility will be to act as the main point of contact for engagement delivery. As an engagement manager in the Cybersecurity field, you are required to possess leadership skills as well as, exceptional time management skills, excellent attention to detail and uncompromising pursuit of quality.

INCIDENT MANAGEMENT

• Manage and coordinate engagement to address response to cybersecurity incidents, including data breaches, malware infections, system compromises, and other cyber threats.
• Act as the main point of contact during active incidents, ensuring clear and timely communication with internal stakeholders, management, and external parties (e.g., vendors, legal, regulators).
• Collaborate with technical teams to investigate, contain, and mitigate incidents.
• Maintain accurate and up to date records of incidents, including the timeline of events, response actions taken, deliverables, deadlines, and lessons learned.
• Create incident status reports and contribute to post-incident analysis.
• Assist in developing, testing, and refining incident response plans and procedures to ensure they are up-to-date and effective.
• Ensure regulatory and compliance requirements are met throughout the incident lifecycle.
• Support efforts to identify the root cause of incidents and recommend improvements to prevent future occurrences.
• Track incident response metrics, provide status updates, and report on incident trends to management.
• Coordinate and ensure all facets of the incident response process are successfully executed in an organized and trackable manner.
• Enforce our critical incident response SLAs across all team members.
• Identify gaps, risks and opportunities during the incident, and address them to ensure the success of the incident.
• Develop and deliver agile/rapid progress reports, proposals, requirements documentation and presentations to various audiences.
• Create a strong partnership with the Incident Technical Leads to ensure nothing is missed and all engagements are delivered successfully.
• Coordinate, run, and record an incident postmortem

PROJECT MANAGEMENT

• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Collaborate with other teams to ensure agility and eliminate unnecessary delays
• Full engagement life cycle ownership: successful engagement delivery will include full implementation from initiation to deployment for several major or minor initiatives simultaneously
• Manage all aspects of multiple related engagements to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
• Report on success criteria results, metrics, test and deployment management activities
• Prepare budget estimates, projections and detailed engagement plans for all phases and types of engagements
• Effectively and organized management of resources used/needed and deliverables for each stream of the project.
• Control of project budgets, proactive tracking of change management and budget adjustments.
• Provide status reporting regarding milestones, deliverables, dependencies, risks and issues, progress, communicating across leadership and project stakeholders, often daily.
• Understand interdependencies between technology, operations and business needs.
• Manage scope approved and change management process for additional streams.
• Support the Statement of Work process.

JOB REQUIREMENTS

• Work Independently, remotely and with minimal supervision while delivering high-quality output
• Effective delivery of results in a fast-paced engagement environment
• Display an aptitude and desire for continuous learning at the leading edge of security
• Learn, understand and lead the deliverable of all the services
• Remain current on information security, emerging threat trends, and tools including methodologies to combat the same
• A high degree of comfort in customer-facing/consulting situations
• Travel as needed to customer locations for engagements requiring onsite presence including frequent travel with little notice. The ability to travel internationally may be required
• Flexibility to work with multiple time zones (clients and/or team members)
• Adhere to policies, procedures, and security practices in accordance with assigned customer’s established practices and internal policies
• Excellent written and verbal communication skills, with the ability to convey technical issues to non-technical stakeholders.
• Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
• Open to feedback and learning the company culture
• Ability to manage multiple tasks simultaneously and prioritize effectively under pressure.

LEADERSHIP

• This role will own accountability for the specific engagements assigned
• Support building a strong team
• Ability to lead engagements by managing team members from various technical teams
• Support new services and offerings to the marketplace
• Act as a leader and mentor to junior team members
• Provide on-site leadership for the engagement team by building and motivating team members to meet engagement goals, adhering to their responsibilities and milestones
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
• Resolve problems and understand escalation procedures; coordinate escalations and collaborate with client technology teams to ensure timely resolution of issues

EDUCATIONAL AND BACKGROUND REQUIREMENTS:

• Relevant educational background, preferably in a technical field such as Cybersecurity, IT, etc.
• 5+ Years of experience in incident or project management in a consulting role is preferred
• Experience managing high-performance teams and/or technical implementations,
• Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
• Strong problem-solving skills and attention to detail
• Ability to respond onsite in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as in some cases it is required.
• Excellent knowledge of MS Tools: Word, Excel, Visio, Powerpoint, Sharepoint.

Compensation Range:

• Base: 80-90k
• 10% annual bonus
• Extra time hours (2-3hrs/daily average = 150% pay/hr, for billable hours)

Benefits:

• Health benefits package (dental, medical, vision, drugs, travel, etc)
• 15 days of paid vacation per year
• 3 paid wellness days per year
• Monthly cell phone and internet allowance
• 3-month probationary period

Schedule:

• Monday to Friday
• Evening shifts
• On-call – must do one weekend a month.
• Weekend availability
• Willingness to travel: 25% (Preferred)

*** This position is open to anyone living in the EST, CST or MST time zones. The role is fully remote but will require occasional travel, on average about once a month.***

Our employer is a leading first-responder cybersecurity organization enabling clients to swiftly and effectively return to business following a cyber-attack. As a global market leader in ransomware post-breach remediation and cyber-attack first response, they consistently deliver results that exceed market standards for handling cyber-extortion and ransomware events. Their team collaborates with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.

The employer has an exciting opening for a FRENCH SPEAKING PROJECT MANAGER - Cybersecurity Incident & Engagement Manager (CIEM), which is a consulting practitioner that is a key participant in the Incident Response teams. You will play an important role in managing and coordinating the response to cyber incidents, ensuring that they are handled in a timely and effective manner. This position involves working closely with internal and external stakeholders to mitigate risks, minimize damage, and facilitate recovery efforts. This is a client-facing role where you will be responsible for managing cybersecurity incidents on behalf of our clients, including Fortune 500 organizations, ensuring quick resolution and minimizing impact to their operations. The CIEM is responsible for maintaining incident response protocols, managing communication during an incident, and ensuring continuous improvement of incident response processes.

This role is unique, and it is not like any of the regular Project Management positions out there; to succeed you need to possess skills to influence contributors at all levels, have organizational skills to manage engagements from inception to invoicing, set up and run kick-off and status meetings, maintain regular and agile client communications, define and document Standard Operational Processes, control project budgets, improve processes, support quality assurance steps for final deliverables where required and act as an escalation point for engagement issues.

The CIEM must enjoy active and regular interaction with technical consultants, lawyers and clients to keep up with our fast-paced high-demand engagements. This is a very engaging and hands-on role that does not allow for dull moments and often requires daily collaboration with our global teams across Europe and North America.

It requires a person who understands the fundamentals of IT infrastructure, proactive security measures, disaster recovery and remediation activities as they relate to information security.

Strong relationship-building ability with our partners within the insurance and legal professions is a must as well as with end-clients. You will have accountabilities for all engagements assigned to you and should be able to manage multiple engagements in parallel, at different stages. You need to possess strong experience working in the Information Technology and/or Security fields and a keen interest in learning about incident response methodologies and underlying forensic and breach response principles.

Your primary responsibility will be to act as the main point of contact for engagement delivery. As an engagement manager in the Cybersecurity field, you are required to possess leadership skills as well as, exceptional time management skills, excellent attention to detail and uncompromising pursuit of quality.

INCIDENT MANAGEMENT

• Manage and coordinate engagement to address response to cybersecurity incidents, including data breaches, malware infections, system compromises, and other cyber threats.
• Act as the main point of contact during active incidents, ensuring clear and timely communication with internal stakeholders, management, and external parties (e.g., vendors, legal, regulators).
• Collaborate with technical teams to investigate, contain, and mitigate incidents.
• Maintain accurate and up to date records of incidents, including the timeline of events, response actions taken, deliverables, deadlines, and lessons learned.
• Create incident status reports and contribute to post-incident analysis.
• Assist in developing, testing, and refining incident response plans and procedures to ensure they are up-to-date and effective.
• Ensure regulatory and compliance requirements are met throughout the incident lifecycle.
• Support efforts to identify the root cause of incidents and recommend improvements to prevent future occurrences.
• Track incident response metrics, provide status updates, and report on incident trends to management.
• Coordinate and ensure all facets of the incident response process are successfully executed in an organized and trackable manner.
• Enforce our critical incident response SLAs across all team members.
• Identify gaps, risks and opportunities during the incident, and address them to ensure the success of the incident.
• Develop and deliver agile/rapid progress reports, proposals, requirements documentation and presentations to various audiences.
• Create a strong partnership with the Incident Technical Leads to ensure nothing is missed and all engagements are delivered successfully.
• Coordinate, run, and record an incident postmortem

PROJECT MANAGEMENT

• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Collaborate with other teams to ensure agility and eliminate unnecessary delays
• Full engagement life cycle ownership: successful engagement delivery will include full implementation from initiation to deployment for several major or minor initiatives simultaneously
• Manage all aspects of multiple related engagements to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
• Report on success criteria results, metrics, test and deployment management activities
• Prepare budget estimates, projections and detailed engagement plans for all phases and types of engagements
• Effectively and organized management of resources used/needed and deliverables for each stream of the project.
• Control of project budgets, proactive tracking of change management and budget adjustments.
• Provide status reporting regarding milestones, deliverables, dependencies, risks and issues, progress, communicating across leadership and project stakeholders, often daily.
• Understand interdependencies between technology, operations and business needs.
• Manage scope approved and change management process for additional streams.
• Support the Statement of Work process.

JOB REQUIREMENTS

• Work Independently, remotely and with minimal supervision while delivering high-quality output
• Effective delivery of results in a fast-paced engagement environment
• Display an aptitude and desire for continuous learning at the leading edge of security
• Learn, understand and lead the deliverable of all the services
• Remain current on information security, emerging threat trends, and tools including methodologies to combat the same
• A high degree of comfort in customer-facing/consulting situations
• Travel as needed to customer locations for engagements requiring onsite presence including frequent travel with little notice. The ability to travel internationally may be required
• Flexibility to work with multiple time zones (clients and/or team members)
• Adhere to policies, procedures, and security practices in accordance with assigned customer’s established practices and internal policies
• Excellent written and verbal communication skills, with the ability to convey technical issues to non-technical stakeholders.
• Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
• Open to feedback and learning the company culture
• Ability to manage multiple tasks simultaneously and prioritize effectively under pressure.

LEADERSHIP

• This role will own accountability for the specific engagements assigned
• Support building a strong team
• Ability to lead engagements by managing team members from various technical teams
• Support new services and offerings to the marketplace
• Act as a leader and mentor to junior team members
• Provide on-site leadership for the engagement team by building and motivating team members to meet engagement goals, adhering to their responsibilities and milestones
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
• Resolve problems and understand escalation procedures; coordinate escalations and collaborate with client technology teams to ensure timely resolution of issues

EDUCATIONAL AND BACKGROUND REQUIREMENTS:

• Relevant educational background, preferably in a technical field such as Cybersecurity, IT, etc.
• 5+ Years of experience in incident or project management in a consulting role is preferred
• Experience managing high-performance teams and/or technical implementations,
• Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
• Strong problem-solving skills and attention to detail
• Ability to respond onsite in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as in some cases it is required.
• Excellent knowledge of MS Tools: Word, Excel, Visio, Powerpoint, Sharepoint.

Compensation Range:

• Base: 80-90k
• 10% annual bonus
• Extra time hours (2-3hrs/daily average = 150% pay/hr, for billable hours)

Benefits:

• Health benefits package (dental, medical, vision, drugs, travel, etc)
• 15 days of paid vacation per year
• 3 paid wellness days per year
• Monthly cell phone and internet allowance
• 3-month probationary period

Schedule:

• Monday to Friday
• Evening shifts
• On-call – must do one weekend a month.
• Weekend availability
• Willingness to travel: 25% (Preferred)

Join our Group Benefits Technology Team!
We are seeking a dynamic and experienced Engineering Manager to lead our dedicated team. This role involves leading the development and maintenance of both new stack applications (React/Node.js) and legacy applications (Java J2EE, .NET). The ideal candidate will have a strong technical background, excellent leadership skills, and a passion for driving innovation and excellence in a fast-paced environment as the team modernizes our applications and ways of working to drive the ongoing feature development and enhancements in the Manulife member web applications.
**Position Responsibilities:**
**Leadership and Team Management:**
+ Lead, mentor, and develop software engineers working on both new stack (React/Node.js) and legacy (Java J2EE, .NET) applications.
+ Foster a collaborative and engaging team environment through effective communication and team-building activities.
+ Identify and address skill gaps by providing training, mentorship, and opportunities for professional development to ensure ongoing skill enhancement and career growth.
+ Support the on-call team, providing leadership and acting as the primary point of contact for critical issues to ensure timely and effective resolution.
+ Foster a culture of innovation, collaboration, and continuous improvement within the team.
**Design and Development Oversight:**
+ Ensure alignment to industry practices, coding standards, and design patterns to maintain high-quality code.
+ Be responsible for the entire software development lifecycle, including planning, design, development, testing, deployment, and maintenance.
+ Conduct regular security audits to identify and mitigate potential security risks.
+ Collaborate with security teams to address vulnerabilities raised through penetration testing and ensure ongoing security improvements.
**Project Management:**
+ Facilitate agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.
+ Assess and prioritize work, impact, and alignment with organizational goals.
+ Efficiently allocate resources and assign tasks to team members, ensuring optimal use of skills and expertise.
+ Monitor team workload and capacity to ensure balanced distribution of tasks.
+ Supervise and report on project progress, identifying and addressing any issues or risks.
**Incident Management:**
+ Lead the incident management process, including identification, prioritization, and resolution of production issues.
+ Coordinate and connect with relevant collaborators during incident resolution, ensuring timely updates and transparency.
+ Be responsible for investigations into root cause analysis for major incidents and drive corrective actions to prevent recurrence.
**Technical Guidance:**
+ Lead the team to deliver on non-functional requirements and acquire necessary approvals on documentation (architecture, risk approvals, support handovers).
+ Lead disaster recovery activities to ensure the organization can quickly recover from any unexpected events and maintain business continuity.
+ Direct the management and enhancement of observability tools and platforms, ensuring they deliver actionable insights and facilitate proactive incident management.
+ Lead performance tuning initiatives by analyzing system performance metrics and logs to identify potential bottlenecks, performance issues, and areas for improvement, driving optimal system efficiency and reliability.
**Required Qualifications:**
+ Experience in leading and developing a team of engineers.
+ Proven experience in building modern business critical web applications.
+ Strong understanding of security processes and experience in implementing security features.
+ Excellent problem-solving skills and attention to detail.
+ Strong communication and collaboration skills.
+ Proven track record of successfully delivering applications from concept to deployment.
+ Experience working in an agile development environment.
**When you join our team:**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Waterloo, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$94,220.00 CAD - $174,980.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

The Employee Experience Design Global HR team at Manulife is dedicated to creating exceptional experiences for our colleagues. We focus on understanding employee needs, simplifying complexities, and enabling personalized, curated experiences that matter most.
**About the Role:**
This role offers a unique opportunity to enhance our learning and talent management capabilities. You will work with advanced technology solutions and collaborate with cross-functional teams to drive impactful results.
**Key Responsibilities:**
+ **Enablement Lead:** Oversee learning, development, and talent systems, ensuring alignment with the Talent and Development Center of Excellence.
+ **Technical Support:** Provide consultative support and business analysis to design and implement strategic solutions.
+ **Collaboration:** Work with cross-functional teams to collect business requirements, develop, test, and deploy solutions that enhance learning and talent management.
+ **Risk Management:** Facilitate privacy impact assessments, risk reviews, and participate in vendor release activities.
+ **Stakeholder Communication:** Influence and communicate effectively with stakeholders at all levels to drive project success.
+ **GenAI Technologies:** Understand and leverage GenAI technologies, including model development, API integration, and deployment.
+ **Data Analysis:** Analyze and interpret data to inform L&D technology strategies and measure the effectiveness of initiatives.
+ **Future Skills:** Anticipate future skill requirements and develop technology strategies for upskilling and reskilling.
+ **Continuous Improvement:** Lead initiatives that leverage GenAI to create innovative learning solutions.
+ **Agile Methodologies:** Utilize agile methodologies and work within self-managed technology teams to deliver high-quality solutions.
+ **Strategic Planning:** Participate in HR Technology Book of Work planning efforts and influence the technology roadmap.
+ **Subject Matter Expert:** Serve as a technology expert across Talent Management, Performance Enablement, Development, and Culture domains.
**Qualifications:**
+ Bachelor's degree in Human Resources, Computer Science, Information Systems, or a related field.
+ 5+ years of experience with Learning and Talent Management technologies in global, large-scale initiatives.
+ Proven experience in system development lifecycle, process re-engineering, and technology implementations.
+ Strong understanding of Learning and Talent Management processes and technologies (e.g., Workday, EdCast, Cornerstone).
+ Excellent communication, consultative, and interpersonal skills.
+ Strategic thinking and results-driven mindset.
+ Experience with agile or self-managed technology teams.
+ Strong analytical and problem-solving abilities.
+ Ability to manage multiple priorities in a fast-paced environment.
+ Certifications in Human Centered Design, CHRP/CHRL, or PMP are an asset.
+ Experience in insurance, financial, or highly regulated environments is preferred.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$86,250.00 CAD - $155,250.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

Join our Global Wealth Management Technology Team!
We are looking for a Lead Full Stack Engineer to design, build and maintain integrations between our platforms.
**Position Responsibilities:**
+ Design, develop, and implement integration solutions for portfolio management platforms such as Aladdin and Bloomberg within the Manulife ecosystem (back office systems, accounting and performance).
+ Integrate and optimize order management and trade management systems to enhance the efficiency and accuracy of trade processing and execution.
+ Provide technical expertise and support for the implementation and maintenance of integration solutions, ensuring high availability and performance minimizing disruption to trading activities.
+ Work with business analysts and collaborators to gather and analyze requirements, translating them into technical specifications and integration solutions.
+ Ensure alignment between business needs and technical capabilities, particularly in the context of order and trade processing.
+ Contribute to the architecture and design ensuring scalability, security, and compliance with industry standards.
+ Designs, develops, tests, delivers, maintains, and improves business applications as a member of a team, working across full-stack through the entire software development lifecycle.
+ Designs end-user interfaces, databases, APIs and server-side logic while maintain both front and back-end web applications' components.
+ Applies disciplined coding practices to enable agility and delivery of high-quality code.
+ Applies design patterns, automation, and semantic versioning where and when available.
+ Uses development frameworks and third-party libraries.
+ Conducts tests and analysis to ensure software applications meets or exceeds standards, and end-user requirements.
+ Develops detailed system design specifications to serve as a guide for system/program development.
+ Solid foundation in data structures, algorithms, and OO Design with solid programming skills.
+ Proficiency in fundamental web technologies.
+ Proficiency in programming and scripting languages.
+ Participates in conceptualization and brainstorming sessions to devise creative and innovative digital solutions.
+ Creates prototype design for products with a wide range of techniques.
+ Understands CI/CD methods, API development, DevSecOps, and database design.
+ Performs peer reviews of code and analysis for continuous learning and continuous improvement.
**Required Qualifications:**
+ Minimum 7 to 10 years+ of relevant software engineering experience functioning at Senior Tech Lead level to guide and mentor different levels of engineers within the team.
+ Experience with integration technologies and strong coding proficiency.
+ Ability to lead design and influence development discussions with technical partners.
+ Collaborative approach to work with team members; able to coach, participate in code reviews, share skills and methods.
+ Constantly learns from both success and failure.
+ Good organizational and problem-solving abilities that enable you to manage through creative abrasion.
+ Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes.
+ Experiments with emerging technologies and understanding how they will impact what comes next.
+ Experience and knowledge working with wealth and portfolio management technologies.
**When you join our team:**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$110,530.00 CAD - $205,270.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

Join our Global Enterprise Technology Services Management team!
We're looking for a Change Enablement Analyst based in Toronto.
This role leads the coordination of changes within a governed IT environment. You will be responsible for assessing risk, evaluating change impact, ensure that resources are aligned, and facilitating the authorization of Change Records.
**Position Responsibilities:**
+ Reviewing and assessing all change requests for risk and impact.
+ Ensure all existing and new processes, including process changes, adhere to Change Management documentation standards for completeness, consistency, and compliance with policy guidelines.
+ Manage multiple, concurrent change cycles to support the delivery of business initiatives ranging from minor updates to critical, cross-organizational projects.
+ Facilitate weekly Change Advisory Board (CAB) meetings to review upcoming changes, assess risks, and coordinate planning and communication.
+ Collaborate with business units, functional IT groups, and vendors to mitigate risks and resolve conflicts, ensuring system availability and integrity.
+ Track and report on all changes introduced to the system environment, whether internal or vendor driven.
+ Lead regular knowledge-sharing sessions, onboarding sessions, and "Ask Us Anything" forums to promote change awareness and education.
+ Represent the Change Team in Global and local meetings, demonstrating expertise in Change Management practices such as Post-Change Review (PCR), Root Cause Analysis (RCA), and participation in Global CABs.
+ Proactively identify, investigate, and resolve issues to prevent incidents, problems, and errors across business and IT service management domains.
+ Collaborating with Incident, Problem, Release, and Continuous Service Improvement (CSI) teams to identify root causes of change-related incidents and recommend process improvements.
+ Identify process gaps and drive continuous improvement initiatives to enable change effectiveness.
+ Develop, maintain, and institutionalize all change processes, procedures, documentation, tools, templates, and reports.
**Required Qualifications:**
+ University degree in Computer Science, Business, Technology and or equivalent 2-3 years of experience in IT change enablement role within a complex, multi-vendor IT environment.
+ Knowledge change practices, configuration management practices, release management practices, ITIL.
**Preferred Qualifications:**
+ Self-motivated and proactive, with strong initiatives and the ability to see opportunities, take independent action, and drive tasks to completion with minimal supervision.
+ Strong negotiation and interpersonal skills to collaborate effectively with diverse partners to align on business objectives.
+ Demonstrable ability to define, document, and manage change processes.
+ Experience working in multi-sourced or outsourced IT environments.
+ Proficiency with tools such as ServiceNow.
+ Understand relational databases and Configuration Management processes and tools.
+ Excellent written and verbal communication skills to tailor messages to various audiences and clearly articulate the business impact and benefits of proposed changes.
+ Broad knowledge of system platforms and how they interact within enterprise environments.
+ Strong organizational and multitasking abilities, with attention to detail and a commitment to quality.
+ Proficient in Microsoft Office Suite, visual presentation or other reporting tools.
+ Knowledge of Networks, file servers and desktops, IVR systems a plus.
+ Working knowledge of client/server infrastructure and applications --- Mainframe environment a plus. Exposure to Infrastructure/Application technology preferred.
**When you join our team:**
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$71,925.00 CAD - $119,875.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

Overview

We are currently looking for an Exectutive Director of Information Technology and Cybersecurity to join our team!

The Executive Director, Information Technology and Cyber Security leads the CarePartners’ IT department, and is responsible for the development of an Information Technology and Cybersecurity solutions roadmap including the effective planning and scheduling of activities and resources to progress deliverables. This individual is also responsible for the development, implementation and ongoing operations of digital solutions. The Executive Director will collaborate in the strategy development related to the use of digital resources for key project proposals with leadership and prospective users. They are expected to achieve departmental as well as company objectives and meeting the set timelines and budgets.

What We Offer

Competitive Salary

Comprehensive benefits package including Life Insurance

Matching RRSP contribution

Paid time off

Leadership development programs

Access to exclusive employee deals and discounts

What The Role Involves

Operations

Develops, implements and monitors annual work plan and related digital strategic priorities

Mentors, coaches and develops the IT team to ensure effective communication, teamwork and prioritization of IT initiatives to support the business

Designs and implements IT strategies and infrastructure

Well-versed in both the technical and strategic aspects of Artificial Intelligence, Robotic Process Automation, and Machine Learning

Understands relevant legal frameworks and legislation with respect to privacy and access

Oversees the management and execution of an enterprise province-wide communication and information network

Improves operational processes and supports critical business strategies by directing the implementation and maintenance of applications systems, both on-premises and cloud-based solutions

Analyzes business requirements for IT needs and systems and assesses the need for new equipment and software

Works to increase user satisfaction and ensures that service levels are achieved or exceeded

Plans, develops and implements the IT budget, obtaining competitive prices from suppliers to ensure cost effectiveness of IT infrastructure

Builds strong relationships across the company and develops a detailed understanding of opportunities and challenges to ensure transparency and collaboration

Supports the executive team in the strategic planning process including implementation and reporting

Establishes and enforces IT policies, processes, portfolio management, development standards and methodologies

Supports contract negotiation and contract reviews as appropriate for information systems and technology including telephony

Builds and maintains constructive relationships with vendors

Cybersecurity Governance, Risk and Compliance

Establishes and executes compliance to IT and cybersecurity security standards, policies and processes

Ensures information system and network security are in place and remain current, including processes to manage security threats and risks

Establishes and supports IT and Cybersecurity audits

Consistently seek opportunities to continually improve the cybersecurity awareness and conduct trainings within the organization

Creates and manages Service Level Agreements (SLAs) between each Company function and IT

Ensures IT business continuity and disaster recovery plans are established and tested regularly

Responsible for major IT and cybersecurity incident management and response

Ensures workload prioritization, new process development and implementation with adequate internal control systems, compliance with external guidelines and a focus on continuous quality improvement

Develops and reviews key performance indicators to determine productivity, quality of output, and cost of service, with an objective to continually improve results

Human Resources

Provides leadership and mentorship to staff to ensure that effective delivery of services and excellent customer service is maintained

Develops appropriate staffing plans, where staffing needs are assessed on a regular basis including supporting and initiating succession planning for IT staff

In consultation with Human Resources, completes the recruitment and selection process of staff. The recruitment and selection process include, but is not limited to advertising, interviewing, checking references and initiating letters of offer

Conducts orientation and ensures staff is effectively trained

Monitors and assesses staff performance through the completion of probationary reviews and annual performance reviews and subsequently develops areas for improvement and coaches’ staff to facilitate this improvement

Responds to staff performance concerns in a timely manner through investigation and follow-up, as required, with an appropriate Senior Management or Human Resources Representative

Internal & External Communication

Actively participates in internal and external committees and community functions (i.e. community advisory committees/boards, workshops, skill fairs)

Provides regular updates on information technology operations status and workplans as required

Business Applications

• Collaborate with business units to identify technology needs and deliver scalable solutions.
• Lead the strategy, implementation, and optimization of enterprise applications
• Ensure application strategy is aligned with business goals.
• Manage vendor relationships and software lifecycles.

Data Analytics

• Define and execute the organization’s data strategy and governance framework
• Oversee data integration, warehousing, and business intelligence platforms.
• Enable data-driven decision-making through advanced analytics and reporting

IT Operations

Lead the design and support of a distributed network across Ontario ensuring alignment with industry best practices for performance, security, scalability and fault tolerance

Oversee the administration and optimization of Azure cloud services, Microsoft 365 applications and underlying IT infrastructure to ensure secure, scalable and cost-effective operations aligned with business goals and compliance requirements

Collaborate with service desk leadership to ensure alignment with ITIL and industry best practices fostering a culture of continuous improvement and delivering consistent, high-quality IT support

What You Bring

A university degree or college diploma with a focus on IT infrastructure, health informatics and/or information management

Working knowledge of EMR software technologies, Microsoft SaaS Platforms (Office 365, Azure, AWS)

Strong knowledge of cybersecurity technologies and practices, networking and VOIP technologies

Five plus (5+) years staff supervisory experience

Five plus (5+) years IT management experience

Healthcare sector experience an asset

Experience managing complex/large projects and budgets including enterprise wide technology system implementations and change management approaches

PMP and/or ITIL certification preferred

Security and cloud certifications (e.g. CISA, CISM, or CISSP) preferred

Demonstrated customer focused approach to problem solving

Supportive leadership style with an ability to mentor and develop staff

Collaborative and creative thinking to support development of innovative technology solutions aligning with strategic objectives

Excellent organizational skills with the ability to manage multiple competing priorities

Excellent communication and presentation skills with the ability to effectively communicate complex technology concepts into accessible business terminology

Valid driver's license, own vehicle and appropriate insurance

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.