81 Technology jobs in Montréal

Huawei Canada has an immediate 12-month contract opening for a researcher.

About the team:

Founded in 2012, the Noah’s Ark lab has evolved into a prominent research organization with notable achievements in academia and industry. The lab’s mission focuses on advancing artificial intelligence and related fields to benefit the company and society. Driven by impactful, long-term projects, the aim is to enhance state-of-the-art research while integrating innovations into the company's products and services, including LLMs, RL, NLP, computer vision, AI theory, and Autonomous driving.

About the job:

• Participate in the innovative LLMs reasoning and LLMs empowered embodied AI research project;

• Implement algorithms for proposed models and applications, deploy into internal product; work closely with researchers in the team;

• Keeping up-to-date on selected areas of ML and write scientific reports;

• Technology Insights: Staying informed about AI industry trends, identifying new opportunities, and assessing gaps within our organization; applying these insights to technology planning and decision-making, while exploring novel technological sources to enhance our competitive edge, produce insight report for the literature, including the latest trends;

• Technology Charter: Leading or participating in major technology initiatives or large-scale applications; defining clear objectives, analyzing feasibility, and achieving a competitive advantage in technology;

• AI Domain SP/BP Planning: Developing a globally leading technology competitive strategy;

• Communication between HQ team and Canada team: translate technical reports or corporate documents as needed.

Job Description

Alteo is looking for a  Network/System Administrator NOC for a permanent position based in Laval.

Responsibilities:

• Perform full implementation of the entire Managed Services Portfolio using the N-Central Remote Monitoring and Management system
• Perform proactive and maintenance services, and deliver reporting, for each of the Managed Service clients
• Perform intermediate-to-advanced break-fix services on servers and network printers (Level -2 incidents)
• Perform intermediate technical interventions and root cause analysis for network infrastructure, entry-level SAN/NAS, data  back-up and restore and email related incidents (Level-3)
• Perform intermediate scripting functions in Microsoft Active Directory (login scripts, GPO settings) to optimize customer environments. Work with Microsoft Deployment Toolkit for image creation, deployment, and maintenance of customer standardized images
• In addition to the required Runbook, document the client’s IT environment
• Manage service incidents requiring escalation and / or on-site intervention
• Enter updates directly into the Ticketing System (start/end times, work performed details) immediately after completing each intervention
• Ensure proper functioning of the systems in place, and safeguard both the merchandise and the confidential nature of the information stored on the equipment
• Interface effectively with the client during service interventions and maintain the highest degree of customer satisfaction
• Thorough knowledge of the warranty policies and escalation procedures of the various manufacturers supported
• Have thorough understanding of the Service Portfolio, and maintain an in-depth understanding of client operations and business needs in order to assist the Sales and Contractual teams in identifying new opportunities for additional services
• Stay abreast of new technologies, participate in training initiatives, maintain personal certification requirements, and obtain manufacturer certifications relating to the work environment as required by Management

• AEC/DEC in IT or equivalent
• 3-7 years of experience in a similar role
• Advanced knowledge and experience in administering and troubleshooting of PC and print environments including network connectivity
• Advanced knowledge and experience in administering and troubleshooting Microsoft Windows /7/8/10 environments
• Advanced knowledge, operational proficiency and troubleshooting ability of standard business applications such as Microsoft Office Suite, Outlook, O365,Internet Explorer (all versions), Google Chrome (all versions), Firefox (all versions), Adobe PDF Reader and Writer, Antivirus software; Bit Defender, MacAfee, Symantec, Sentinel One
• Intermediate-to-advanced knowledge and experience in administering and troubleshooting Microsoft Windows Server environments (all versions), Exchange Server (all versions), Active Directory fundamentals
• Intermediate-to-advanced knowledge and experience in the implementation and support of SMB internetworking infrastructure: LAN, WAN and wireless appliances,
• Intermediate-to-advanced knowledge and experience in the implementation and support of data back-up and restore technologies
• Advanced knowledge and experience on Remote Management tools: N-Central, TeamViewer, GoToMeeting and Microsoft Teams
• Advanced knowledge and experience using Microsoft Deployment Toolkit
• Good knowledge of firewall concepts and functionality, switch configurations and networking methodologies
• Good knowledge of entry and mid-level NAS/SAN devices and overall functionality
• Base certifications required: CompTIA A+, CompTIA Server+, CompTIA Network+, CompTIA Security+
• Punctual, analytical and possess excellent communication skills and business acumen

Alteo recherche un Administrateur Réseau/Système NOC pour un poste permanent basé à Laval.

Responsabilités :

• Effectuer la mise en œuvre complète de l'ensemble du portefeuille de services gérés en utilisant le système de surveillance et de gestion à distance N-Central
• Assurer des services proactifs et de maintenance, et fournir des rapports, pour chacun des clients des services gérés
• Effectuer des services de réparation de niveau intermédiaire à avancé sur les serveurs et les imprimantes de réseau (incidents de niveau 2)
• Effectuer des interventions techniques intermédiaires et une analyse des causes profondes pour les infrastructures de réseau, les SAN / NAS d'entrée de gamme, la sauvegarde et la restauration des données et les incidents liés au courrier électronique (niveau 3)
• Exécuter des fonctions de script intermédiaires dans Microsoft Active Directory (scripts de connexion, paramètres GPO) pour optimiser les environnements des clients. Travailler avec Microsoft Deployment Toolkit pour la création, le déploiement et la maintenance des images standardisées des clients
• En plus du Runbook requis, documenter l'environnement informatique du client
• Gérer les incidents de service nécessitant une escalade et/ou une intervention sur place
• Saisir les mises à jour directement dans le système de billetterie (heures de début et de fin, détails du travail effectué) immédiatement après avoir terminé chaque intervention
• assurer le bon fonctionnement des systèmes en place et préserver à la fois la marchandise et la nature confidentielle des informations stockées sur les équipements
• Assurer une interface efficace avec le client lors des interventions de service et maintenir le plus haut degré de satisfaction du client
• Une connaissance approfondie des politiques de garantie et des procédures d'escalade des différents fabricants soutenus
• Avoir une connaissance approfondie du portefeuille de services et maintenir une compréhension approfondie des opérations des clients et de leurs besoins commerciaux afin d'aider les équipes commerciales et contractuelles à identifier de nouvelles opportunités de services supplémentaires
• Se tenir au courant des nouvelles technologies, participer aux initiatives de formation, maintenir les exigences de certification personnelle et obtenir les certifications de fabricant relatives à l'environnement de travail, comme l'exige la direction

Profil :

• AEC/DEC en informatique ou équivalent
• 3-7 ans d'expérience dans un poste similaire
• Connaissances et expérience avancées en matière d'administration et de dépannage des environnements PC et imprimés, y compris la connectivité réseau
• Connaissances et expérience avancées en matière d'administration et de dépannage des environnements Microsoft Windows /7/8/10
• Connaissance avancée, compétence opérationnelle et capacité de dépannage des applications commerciales standard telles que la suite Microsoft Office, Outlook, O365, Internet Explorer (toutes les versions), Google Chrome (toutes les versions), Firefox (toutes les versions), Adobe PDF Reader and Writer, logiciel antivirus ; Bit Defender, MacAfee, Symantec, Sentinel One
• Connaissances et expérience de niveau intermédiaire à avancé dans l'administration et le dépannage des environnements Microsoft Windows Server (toutes les versions), Exchange Server (toutes les versions), les principes fondamentaux d'Active Directory
• Connaissances et expérience de niveau intermédiaire à avancé dans la mise en œuvre et le soutien de l'infrastructure d'interconnexion des PME : Appareils LAN, WAN et sans fil,
• Connaissances et expérience de niveau intermédiaire à avancé dans la mise en œuvre et le soutien des technologies de sauvegarde et de restauration des données
• Connaissances et expérience avancées sur les outils de gestion à distance : N-Central, TeamViewer, GoToMeeting et Microsoft Teams
• Connaissances et expérience avancées dans l'utilisation de la boîte à outils de déploiement de Microsoft
• Bonne connaissance des concepts et des fonctionnalités des pare-feu, des configurations des commutateurs et des méthodologies de mise en réseau
• Bonne connaissance des dispositifs NAS/SAN d'entrée et de milieu de gamme et de leurs fonctionnalités générales
• Certifications de base requises : CompTIA A+, CompTIA Server+, CompTIA Network+, CompTIA Security+
• Ponctuel, analytique et possédant d'excellentes capacités de communication et un sens aigu des affaires

*** This position is open to anyone living in the EST, CST or MST time zones. The role is fully remote but will require occasional travel, on average about once a month.***

Our employer is a leading first-responder cybersecurity organization enabling clients to swiftly and effectively return to business following a cyber-attack. As a global market leader in ransomware post-breach remediation and cyber-attack first response, they consistently deliver results that exceed market standards for handling cyber-extortion and ransomware events. Their team collaborates with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.

The employer has an exciting opening for a FRENCH SPEAKING PROJECT MANAGER - Cybersecurity Incident & Engagement Manager (CIEM), which is a consulting practitioner that is a key participant in the Incident Response teams. You will play an important role in managing and coordinating the response to cyber incidents, ensuring that they are handled in a timely and effective manner. This position involves working closely with internal and external stakeholders to mitigate risks, minimize damage, and facilitate recovery efforts. This is a client-facing role where you will be responsible for managing cybersecurity incidents on behalf of our clients, including Fortune 500 organizations, ensuring quick resolution and minimizing impact to their operations. The CIEM is responsible for maintaining incident response protocols, managing communication during an incident, and ensuring continuous improvement of incident response processes.

This role is unique, and it is not like any of the regular Project Management positions out there; to succeed you need to possess skills to influence contributors at all levels, have organizational skills to manage engagements from inception to invoicing, set up and run kick-off and status meetings, maintain regular and agile client communications, define and document Standard Operational Processes, control project budgets, improve processes, support quality assurance steps for final deliverables where required and act as an escalation point for engagement issues.

The CIEM must enjoy active and regular interaction with technical consultants, lawyers and clients to keep up with our fast-paced high-demand engagements. This is a very engaging and hands-on role that does not allow for dull moments and often requires daily collaboration with our global teams across Europe and North America.

It requires a person who understands the fundamentals of IT infrastructure, proactive security measures, disaster recovery and remediation activities as they relate to information security.

Strong relationship-building ability with our partners within the insurance and legal professions is a must as well as with end-clients. You will have accountabilities for all engagements assigned to you and should be able to manage multiple engagements in parallel, at different stages. You need to possess strong experience working in the Information Technology and/or Security fields and a keen interest in learning about incident response methodologies and underlying forensic and breach response principles.

Your primary responsibility will be to act as the main point of contact for engagement delivery. As an engagement manager in the Cybersecurity field, you are required to possess leadership skills as well as, exceptional time management skills, excellent attention to detail and uncompromising pursuit of quality.

INCIDENT MANAGEMENT

• Manage and coordinate engagement to address response to cybersecurity incidents, including data breaches, malware infections, system compromises, and other cyber threats.
• Act as the main point of contact during active incidents, ensuring clear and timely communication with internal stakeholders, management, and external parties (e.g., vendors, legal, regulators).
• Collaborate with technical teams to investigate, contain, and mitigate incidents.
• Maintain accurate and up to date records of incidents, including the timeline of events, response actions taken, deliverables, deadlines, and lessons learned.
• Create incident status reports and contribute to post-incident analysis.
• Assist in developing, testing, and refining incident response plans and procedures to ensure they are up-to-date and effective.
• Ensure regulatory and compliance requirements are met throughout the incident lifecycle.
• Support efforts to identify the root cause of incidents and recommend improvements to prevent future occurrences.
• Track incident response metrics, provide status updates, and report on incident trends to management.
• Coordinate and ensure all facets of the incident response process are successfully executed in an organized and trackable manner.
• Enforce our critical incident response SLAs across all team members.
• Identify gaps, risks and opportunities during the incident, and address them to ensure the success of the incident.
• Develop and deliver agile/rapid progress reports, proposals, requirements documentation and presentations to various audiences.
• Create a strong partnership with the Incident Technical Leads to ensure nothing is missed and all engagements are delivered successfully.
• Coordinate, run, and record an incident postmortem

PROJECT MANAGEMENT

• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Collaborate with other teams to ensure agility and eliminate unnecessary delays
• Full engagement life cycle ownership: successful engagement delivery will include full implementation from initiation to deployment for several major or minor initiatives simultaneously
• Manage all aspects of multiple related engagements to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
• Report on success criteria results, metrics, test and deployment management activities
• Prepare budget estimates, projections and detailed engagement plans for all phases and types of engagements
• Effectively and organized management of resources used/needed and deliverables for each stream of the project.
• Control of project budgets, proactive tracking of change management and budget adjustments.
• Provide status reporting regarding milestones, deliverables, dependencies, risks and issues, progress, communicating across leadership and project stakeholders, often daily.
• Understand interdependencies between technology, operations and business needs.
• Manage scope approved and change management process for additional streams.
• Support the Statement of Work process.

JOB REQUIREMENTS

• Work Independently, remotely and with minimal supervision while delivering high-quality output
• Effective delivery of results in a fast-paced engagement environment
• Display an aptitude and desire for continuous learning at the leading edge of security
• Learn, understand and lead the deliverable of all the services
• Remain current on information security, emerging threat trends, and tools including methodologies to combat the same
• A high degree of comfort in customer-facing/consulting situations
• Travel as needed to customer locations for engagements requiring onsite presence including frequent travel with little notice. The ability to travel internationally may be required
• Flexibility to work with multiple time zones (clients and/or team members)
• Adhere to policies, procedures, and security practices in accordance with assigned customer’s established practices and internal policies
• Excellent written and verbal communication skills, with the ability to convey technical issues to non-technical stakeholders.
• Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
• Open to feedback and learning the company culture
• Ability to manage multiple tasks simultaneously and prioritize effectively under pressure.

LEADERSHIP

• This role will own accountability for the specific engagements assigned
• Support building a strong team
• Ability to lead engagements by managing team members from various technical teams
• Support new services and offerings to the marketplace
• Act as a leader and mentor to junior team members
• Provide on-site leadership for the engagement team by building and motivating team members to meet engagement goals, adhering to their responsibilities and milestones
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
• Resolve problems and understand escalation procedures; coordinate escalations and collaborate with client technology teams to ensure timely resolution of issues

EDUCATIONAL AND BACKGROUND REQUIREMENTS:

• Relevant educational background, preferably in a technical field such as Cybersecurity, IT, etc.
• 5+ Years of experience in incident or project management in a consulting role is preferred
• Experience managing high-performance teams and/or technical implementations,
• Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
• Strong problem-solving skills and attention to detail
• Ability to respond onsite in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as in some cases it is required.
• Excellent knowledge of MS Tools: Word, Excel, Visio, Powerpoint, Sharepoint.

Compensation Range:

• Base: 80-90k
• 10% annual bonus
• Extra time hours (2-3hrs/daily average = 150% pay/hr, for billable hours)

Benefits:

• Health benefits package (dental, medical, vision, drugs, travel, etc)
• 15 days of paid vacation per year
• 3 paid wellness days per year
• Monthly cell phone and internet allowance
• 3-month probationary period

Schedule:

• Monday to Friday
• Evening shifts
• On-call – must do one weekend a month.
• Weekend availability
• Willingness to travel: 25% (Preferred)

*** This position is open to anyone living in the EST, CST or MST time zones. The role is fully remote but will require occasional travel, on average about once a month.***

Our employer is a leading first-responder cybersecurity organization enabling clients to swiftly and effectively return to business following a cyber-attack. As a global market leader in ransomware post-breach remediation and cyber-attack first response, they consistently deliver results that exceed market standards for handling cyber-extortion and ransomware events. Their team collaborates with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.

The employer has an exciting opening for a FRENCH SPEAKING PROJECT MANAGER - Cybersecurity Incident & Engagement Manager (CIEM), which is a consulting practitioner that is a key participant in the Incident Response teams. You will play an important role in managing and coordinating the response to cyber incidents, ensuring that they are handled in a timely and effective manner. This position involves working closely with internal and external stakeholders to mitigate risks, minimize damage, and facilitate recovery efforts. This is a client-facing role where you will be responsible for managing cybersecurity incidents on behalf of our clients, including Fortune 500 organizations, ensuring quick resolution and minimizing impact to their operations. The CIEM is responsible for maintaining incident response protocols, managing communication during an incident, and ensuring continuous improvement of incident response processes.

This role is unique, and it is not like any of the regular Project Management positions out there; to succeed you need to possess skills to influence contributors at all levels, have organizational skills to manage engagements from inception to invoicing, set up and run kick-off and status meetings, maintain regular and agile client communications, define and document Standard Operational Processes, control project budgets, improve processes, support quality assurance steps for final deliverables where required and act as an escalation point for engagement issues.

The CIEM must enjoy active and regular interaction with technical consultants, lawyers and clients to keep up with our fast-paced high-demand engagements. This is a very engaging and hands-on role that does not allow for dull moments and often requires daily collaboration with our global teams across Europe and North America.

It requires a person who understands the fundamentals of IT infrastructure, proactive security measures, disaster recovery and remediation activities as they relate to information security.

Strong relationship-building ability with our partners within the insurance and legal professions is a must as well as with end-clients. You will have accountabilities for all engagements assigned to you and should be able to manage multiple engagements in parallel, at different stages. You need to possess strong experience working in the Information Technology and/or Security fields and a keen interest in learning about incident response methodologies and underlying forensic and breach response principles.

Your primary responsibility will be to act as the main point of contact for engagement delivery. As an engagement manager in the Cybersecurity field, you are required to possess leadership skills as well as, exceptional time management skills, excellent attention to detail and uncompromising pursuit of quality.

INCIDENT MANAGEMENT

• Manage and coordinate engagement to address response to cybersecurity incidents, including data breaches, malware infections, system compromises, and other cyber threats.
• Act as the main point of contact during active incidents, ensuring clear and timely communication with internal stakeholders, management, and external parties (e.g., vendors, legal, regulators).
• Collaborate with technical teams to investigate, contain, and mitigate incidents.
• Maintain accurate and up to date records of incidents, including the timeline of events, response actions taken, deliverables, deadlines, and lessons learned.
• Create incident status reports and contribute to post-incident analysis.
• Assist in developing, testing, and refining incident response plans and procedures to ensure they are up-to-date and effective.
• Ensure regulatory and compliance requirements are met throughout the incident lifecycle.
• Support efforts to identify the root cause of incidents and recommend improvements to prevent future occurrences.
• Track incident response metrics, provide status updates, and report on incident trends to management.
• Coordinate and ensure all facets of the incident response process are successfully executed in an organized and trackable manner.
• Enforce our critical incident response SLAs across all team members.
• Identify gaps, risks and opportunities during the incident, and address them to ensure the success of the incident.
• Develop and deliver agile/rapid progress reports, proposals, requirements documentation and presentations to various audiences.
• Create a strong partnership with the Incident Technical Leads to ensure nothing is missed and all engagements are delivered successfully.
• Coordinate, run, and record an incident postmortem

PROJECT MANAGEMENT

• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Collaborate with other teams to ensure agility and eliminate unnecessary delays
• Full engagement life cycle ownership: successful engagement delivery will include full implementation from initiation to deployment for several major or minor initiatives simultaneously
• Manage all aspects of multiple related engagements to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
• Report on success criteria results, metrics, test and deployment management activities
• Prepare budget estimates, projections and detailed engagement plans for all phases and types of engagements
• Effectively and organized management of resources used/needed and deliverables for each stream of the project.
• Control of project budgets, proactive tracking of change management and budget adjustments.
• Provide status reporting regarding milestones, deliverables, dependencies, risks and issues, progress, communicating across leadership and project stakeholders, often daily.
• Understand interdependencies between technology, operations and business needs.
• Manage scope approved and change management process for additional streams.
• Support the Statement of Work process.

JOB REQUIREMENTS

• Work Independently, remotely and with minimal supervision while delivering high-quality output
• Effective delivery of results in a fast-paced engagement environment
• Display an aptitude and desire for continuous learning at the leading edge of security
• Learn, understand and lead the deliverable of all the services
• Remain current on information security, emerging threat trends, and tools including methodologies to combat the same
• A high degree of comfort in customer-facing/consulting situations
• Travel as needed to customer locations for engagements requiring onsite presence including frequent travel with little notice. The ability to travel internationally may be required
• Flexibility to work with multiple time zones (clients and/or team members)
• Adhere to policies, procedures, and security practices in accordance with assigned customer’s established practices and internal policies
• Excellent written and verbal communication skills, with the ability to convey technical issues to non-technical stakeholders.
• Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
• Open to feedback and learning the company culture
• Ability to manage multiple tasks simultaneously and prioritize effectively under pressure.

LEADERSHIP

• This role will own accountability for the specific engagements assigned
• Support building a strong team
• Ability to lead engagements by managing team members from various technical teams
• Support new services and offerings to the marketplace
• Act as a leader and mentor to junior team members
• Provide on-site leadership for the engagement team by building and motivating team members to meet engagement goals, adhering to their responsibilities and milestones
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
• Resolve problems and understand escalation procedures; coordinate escalations and collaborate with client technology teams to ensure timely resolution of issues

EDUCATIONAL AND BACKGROUND REQUIREMENTS:

• Relevant educational background, preferably in a technical field such as Cybersecurity, IT, etc.
• 5+ Years of experience in incident or project management in a consulting role is preferred
• Experience managing high-performance teams and/or technical implementations,
• Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
• Strong problem-solving skills and attention to detail
• Ability to respond onsite in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as in some cases it is required.
• Excellent knowledge of MS Tools: Word, Excel, Visio, Powerpoint, Sharepoint.

Compensation Range:

• Base: 80-90k
• 10% annual bonus
• Extra time hours (2-3hrs/daily average = 150% pay/hr, for billable hours)

Benefits:

• Health benefits package (dental, medical, vision, drugs, travel, etc)
• 15 days of paid vacation per year
• 3 paid wellness days per year
• Monthly cell phone and internet allowance
• 3-month probationary period

Schedule:

• Monday to Friday
• Evening shifts
• On-call – must do one weekend a month.
• Weekend availability
• Willingness to travel: 25% (Preferred)

*** This position is open to anyone living in the EST, CST or MST time zones. The role is fully remote but will require occasional travel, on average about once a month.***

Our employer is a leading first-responder cybersecurity organization enabling clients to swiftly and effectively return to business following a cyber-attack. As a global market leader in ransomware post-breach remediation and cyber-attack first response, they consistently deliver results that exceed market standards for handling cyber-extortion and ransomware events. Their team collaborates with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.

The employer has an exciting opening for a FRENCH SPEAKING PROJECT MANAGER - Cybersecurity Incident & Engagement Manager (CIEM), which is a consulting practitioner that is a key participant in the Incident Response teams. You will play an important role in managing and coordinating the response to cyber incidents, ensuring that they are handled in a timely and effective manner. This position involves working closely with internal and external stakeholders to mitigate risks, minimize damage, and facilitate recovery efforts. This is a client-facing role where you will be responsible for managing cybersecurity incidents on behalf of our clients, including Fortune 500 organizations, ensuring quick resolution and minimizing impact to their operations. The CIEM is responsible for maintaining incident response protocols, managing communication during an incident, and ensuring continuous improvement of incident response processes.

This role is unique, and it is not like any of the regular Project Management positions out there; to succeed you need to possess skills to influence contributors at all levels, have organizational skills to manage engagements from inception to invoicing, set up and run kick-off and status meetings, maintain regular and agile client communications, define and document Standard Operational Processes, control project budgets, improve processes, support quality assurance steps for final deliverables where required and act as an escalation point for engagement issues.

The CIEM must enjoy active and regular interaction with technical consultants, lawyers and clients to keep up with our fast-paced high-demand engagements. This is a very engaging and hands-on role that does not allow for dull moments and often requires daily collaboration with our global teams across Europe and North America.

It requires a person who understands the fundamentals of IT infrastructure, proactive security measures, disaster recovery and remediation activities as they relate to information security.

Strong relationship-building ability with our partners within the insurance and legal professions is a must as well as with end-clients. You will have accountabilities for all engagements assigned to you and should be able to manage multiple engagements in parallel, at different stages. You need to possess strong experience working in the Information Technology and/or Security fields and a keen interest in learning about incident response methodologies and underlying forensic and breach response principles.

Your primary responsibility will be to act as the main point of contact for engagement delivery. As an engagement manager in the Cybersecurity field, you are required to possess leadership skills as well as, exceptional time management skills, excellent attention to detail and uncompromising pursuit of quality.

INCIDENT MANAGEMENT

• Manage and coordinate engagement to address response to cybersecurity incidents, including data breaches, malware infections, system compromises, and other cyber threats.
• Act as the main point of contact during active incidents, ensuring clear and timely communication with internal stakeholders, management, and external parties (e.g., vendors, legal, regulators).
• Collaborate with technical teams to investigate, contain, and mitigate incidents.
• Maintain accurate and up to date records of incidents, including the timeline of events, response actions taken, deliverables, deadlines, and lessons learned.
• Create incident status reports and contribute to post-incident analysis.
• Assist in developing, testing, and refining incident response plans and procedures to ensure they are up-to-date and effective.
• Ensure regulatory and compliance requirements are met throughout the incident lifecycle.
• Support efforts to identify the root cause of incidents and recommend improvements to prevent future occurrences.
• Track incident response metrics, provide status updates, and report on incident trends to management.
• Coordinate and ensure all facets of the incident response process are successfully executed in an organized and trackable manner.
• Enforce our critical incident response SLAs across all team members.
• Identify gaps, risks and opportunities during the incident, and address them to ensure the success of the incident.
• Develop and deliver agile/rapid progress reports, proposals, requirements documentation and presentations to various audiences.
• Create a strong partnership with the Incident Technical Leads to ensure nothing is missed and all engagements are delivered successfully.
• Coordinate, run, and record an incident postmortem

PROJECT MANAGEMENT

• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Collaborate with other teams to ensure agility and eliminate unnecessary delays
• Full engagement life cycle ownership: successful engagement delivery will include full implementation from initiation to deployment for several major or minor initiatives simultaneously
• Manage all aspects of multiple related engagements to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
• Report on success criteria results, metrics, test and deployment management activities
• Prepare budget estimates, projections and detailed engagement plans for all phases and types of engagements
• Effectively and organized management of resources used/needed and deliverables for each stream of the project.
• Control of project budgets, proactive tracking of change management and budget adjustments.
• Provide status reporting regarding milestones, deliverables, dependencies, risks and issues, progress, communicating across leadership and project stakeholders, often daily.
• Understand interdependencies between technology, operations and business needs.
• Manage scope approved and change management process for additional streams.
• Support the Statement of Work process.

JOB REQUIREMENTS

• Work Independently, remotely and with minimal supervision while delivering high-quality output
• Effective delivery of results in a fast-paced engagement environment
• Display an aptitude and desire for continuous learning at the leading edge of security
• Learn, understand and lead the deliverable of all the services
• Remain current on information security, emerging threat trends, and tools including methodologies to combat the same
• A high degree of comfort in customer-facing/consulting situations
• Travel as needed to customer locations for engagements requiring onsite presence including frequent travel with little notice. The ability to travel internationally may be required
• Flexibility to work with multiple time zones (clients and/or team members)
• Adhere to policies, procedures, and security practices in accordance with assigned customer’s established practices and internal policies
• Excellent written and verbal communication skills, with the ability to convey technical issues to non-technical stakeholders.
• Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
• Open to feedback and learning the company culture
• Ability to manage multiple tasks simultaneously and prioritize effectively under pressure.

LEADERSHIP

• This role will own accountability for the specific engagements assigned
• Support building a strong team
• Ability to lead engagements by managing team members from various technical teams
• Support new services and offerings to the marketplace
• Act as a leader and mentor to junior team members
• Provide on-site leadership for the engagement team by building and motivating team members to meet engagement goals, adhering to their responsibilities and milestones
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
• Resolve problems and understand escalation procedures; coordinate escalations and collaborate with client technology teams to ensure timely resolution of issues

EDUCATIONAL AND BACKGROUND REQUIREMENTS:

• Relevant educational background, preferably in a technical field such as Cybersecurity, IT, etc.
• 5+ Years of experience in incident or project management in a consulting role is preferred
• Experience managing high-performance teams and/or technical implementations,
• Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
• Strong problem-solving skills and attention to detail
• Ability to respond onsite in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as in some cases it is required.
• Excellent knowledge of MS Tools: Word, Excel, Visio, Powerpoint, Sharepoint.

Compensation Range:

• Base: 80-90k
• 10% annual bonus
• Extra time hours (2-3hrs/daily average = 150% pay/hr, for billable hours)

Benefits:

• Health benefits package (dental, medical, vision, drugs, travel, etc)
• 15 days of paid vacation per year
• 3 paid wellness days per year
• Monthly cell phone and internet allowance
• 3-month probationary period

Schedule:

• Monday to Friday
• Evening shifts
• On-call – must do one weekend a month.
• Weekend availability
• Willingness to travel: 25% (Preferred)

*** This position is open to anyone living in the EST, CST or MST time zones. The role is fully remote but will require occasional travel, on average about once a month.***

Our employer is a leading first-responder cybersecurity organization enabling clients to swiftly and effectively return to business following a cyber-attack. As a global market leader in ransomware post-breach remediation and cyber-attack first response, they consistently deliver results that exceed market standards for handling cyber-extortion and ransomware events. Their team collaborates with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.

The employer has an exciting opening for a FRENCH SPEAKING PROJECT MANAGER - Cybersecurity Incident & Engagement Manager (CIEM), which is a consulting practitioner that is a key participant in the Incident Response teams. You will play an important role in managing and coordinating the response to cyber incidents, ensuring that they are handled in a timely and effective manner. This position involves working closely with internal and external stakeholders to mitigate risks, minimize damage, and facilitate recovery efforts. This is a client-facing role where you will be responsible for managing cybersecurity incidents on behalf of our clients, including Fortune 500 organizations, ensuring quick resolution and minimizing impact to their operations. The CIEM is responsible for maintaining incident response protocols, managing communication during an incident, and ensuring continuous improvement of incident response processes.

This role is unique, and it is not like any of the regular Project Management positions out there; to succeed you need to possess skills to influence contributors at all levels, have organizational skills to manage engagements from inception to invoicing, set up and run kick-off and status meetings, maintain regular and agile client communications, define and document Standard Operational Processes, control project budgets, improve processes, support quality assurance steps for final deliverables where required and act as an escalation point for engagement issues.

The CIEM must enjoy active and regular interaction with technical consultants, lawyers and clients to keep up with our fast-paced high-demand engagements. This is a very engaging and hands-on role that does not allow for dull moments and often requires daily collaboration with our global teams across Europe and North America.

It requires a person who understands the fundamentals of IT infrastructure, proactive security measures, disaster recovery and remediation activities as they relate to information security.

Strong relationship-building ability with our partners within the insurance and legal professions is a must as well as with end-clients. You will have accountabilities for all engagements assigned to you and should be able to manage multiple engagements in parallel, at different stages. You need to possess strong experience working in the Information Technology and/or Security fields and a keen interest in learning about incident response methodologies and underlying forensic and breach response principles.

Your primary responsibility will be to act as the main point of contact for engagement delivery. As an engagement manager in the Cybersecurity field, you are required to possess leadership skills as well as, exceptional time management skills, excellent attention to detail and uncompromising pursuit of quality.

INCIDENT MANAGEMENT

• Manage and coordinate engagement to address response to cybersecurity incidents, including data breaches, malware infections, system compromises, and other cyber threats.
• Act as the main point of contact during active incidents, ensuring clear and timely communication with internal stakeholders, management, and external parties (e.g., vendors, legal, regulators).
• Collaborate with technical teams to investigate, contain, and mitigate incidents.
• Maintain accurate and up to date records of incidents, including the timeline of events, response actions taken, deliverables, deadlines, and lessons learned.
• Create incident status reports and contribute to post-incident analysis.
• Assist in developing, testing, and refining incident response plans and procedures to ensure they are up-to-date and effective.
• Ensure regulatory and compliance requirements are met throughout the incident lifecycle.
• Support efforts to identify the root cause of incidents and recommend improvements to prevent future occurrences.
• Track incident response metrics, provide status updates, and report on incident trends to management.
• Coordinate and ensure all facets of the incident response process are successfully executed in an organized and trackable manner.
• Enforce our critical incident response SLAs across all team members.
• Identify gaps, risks and opportunities during the incident, and address them to ensure the success of the incident.
• Develop and deliver agile/rapid progress reports, proposals, requirements documentation and presentations to various audiences.
• Create a strong partnership with the Incident Technical Leads to ensure nothing is missed and all engagements are delivered successfully.
• Coordinate, run, and record an incident postmortem

PROJECT MANAGEMENT

• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Collaborate with other teams to ensure agility and eliminate unnecessary delays
• Full engagement life cycle ownership: successful engagement delivery will include full implementation from initiation to deployment for several major or minor initiatives simultaneously
• Manage all aspects of multiple related engagements to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
• Report on success criteria results, metrics, test and deployment management activities
• Prepare budget estimates, projections and detailed engagement plans for all phases and types of engagements
• Effectively and organized management of resources used/needed and deliverables for each stream of the project.
• Control of project budgets, proactive tracking of change management and budget adjustments.
• Provide status reporting regarding milestones, deliverables, dependencies, risks and issues, progress, communicating across leadership and project stakeholders, often daily.
• Understand interdependencies between technology, operations and business needs.
• Manage scope approved and change management process for additional streams.
• Support the Statement of Work process.

JOB REQUIREMENTS

• Work Independently, remotely and with minimal supervision while delivering high-quality output
• Effective delivery of results in a fast-paced engagement environment
• Display an aptitude and desire for continuous learning at the leading edge of security
• Learn, understand and lead the deliverable of all the services
• Remain current on information security, emerging threat trends, and tools including methodologies to combat the same
• A high degree of comfort in customer-facing/consulting situations
• Travel as needed to customer locations for engagements requiring onsite presence including frequent travel with little notice. The ability to travel internationally may be required
• Flexibility to work with multiple time zones (clients and/or team members)
• Adhere to policies, procedures, and security practices in accordance with assigned customer’s established practices and internal policies
• Excellent written and verbal communication skills, with the ability to convey technical issues to non-technical stakeholders.
• Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
• Open to feedback and learning the company culture
• Ability to manage multiple tasks simultaneously and prioritize effectively under pressure.

LEADERSHIP

• This role will own accountability for the specific engagements assigned
• Support building a strong team
• Ability to lead engagements by managing team members from various technical teams
• Support new services and offerings to the marketplace
• Act as a leader and mentor to junior team members
• Provide on-site leadership for the engagement team by building and motivating team members to meet engagement goals, adhering to their responsibilities and milestones
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
• Resolve problems and understand escalation procedures; coordinate escalations and collaborate with client technology teams to ensure timely resolution of issues

EDUCATIONAL AND BACKGROUND REQUIREMENTS:

• Relevant educational background, preferably in a technical field such as Cybersecurity, IT, etc.
• 5+ Years of experience in incident or project management in a consulting role is preferred
• Experience managing high-performance teams and/or technical implementations,
• Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
• Strong problem-solving skills and attention to detail
• Ability to respond onsite in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as in some cases it is required.
• Excellent knowledge of MS Tools: Word, Excel, Visio, Powerpoint, Sharepoint.

Compensation Range:

• Base: 80-90k
• 10% annual bonus
• Extra time hours (2-3hrs/daily average = 150% pay/hr, for billable hours)

Benefits:

• Health benefits package (dental, medical, vision, drugs, travel, etc)
• 15 days of paid vacation per year
• 3 paid wellness days per year
• Monthly cell phone and internet allowance
• 3-month probationary period

Schedule:

• Monday to Friday
• Evening shifts
• On-call – must do one weekend a month.
• Weekend availability
• Willingness to travel: 25% (Preferred)