216 Technology jobs in Richmond

Job Description

The Technology Support Manager plays a critical role in ensuring reliable and efficient technical support operations across all restaurant locations and the corporate office. This role is responsible for managing a team of Operations Analysts, overseeing day-to-day operations, and collaborating with internal departments and vendors to ensure timely resolution of technical issues. The ideal candidate brings good leadership skills and a customer-first mindset to drive operational excellence. This is an ideal opportunity for someone in a team lead role looking to take their next step in leadership.

Salary Range

$80,000 – $95,000 / year

Responsibilities

(Other duties may be assigned as required)

• Team Management: Lead, mentor, and develop a team of three Operations Analysts, ensuring high performance, accountability, and continuous growth.

• Technology Support Oversight: Oversee daily Technology support operations, including ticket triaging, escalations, and end-user support for both restaurant and corporate office staff.

• Incident Management: Ensure timely response, resolution, and communication for Technology incidents and service requests.

• Process Improvement: Identify opportunities to streamline support processes, improve documentation, and enhance service delivery.

• Vendor Coordination: Liaise with third-party vendors for hardware, software, network, and system support to ensure prompt resolution and service quality.

• Technology Deployment: Support rollouts of new systems, tools, and infrastructure projects, ensuring minimal disruption to business and restaurants operations.

• Reporting: Track and report on key support metrics, issue trends, and team performance to senior leadership.

• Compliance & Security: Ensure adherence to Technology security practices, and compliance requirements across locations.

Requirements

• 3+ years of experience in Technology Support.
• 1 year in a leadership or managerial role. Ideal for someone currently in a team lead role and looking to take their next step.

• Experience supporting restaurant or multi-site environments strongly preferred.

• Good knowledge of ticketing systems, technical infrastructure, and end-user device support.

• Excellent communication, leadership, and organizational skills.

• Ability to handle multiple competing priorities.

• Strong problem-solving skills with a hands-on, proactive approach.

• Experience with tools such as (e.g., Freshdesk, Meraki, O365, Active Directory) is preferred.

• Knowledge of restaurant systems is an asset.

• Familiarity with ITIL or other support frameworks is an asset.
• This is an in-office role based in Vancouver, BC.

Competencies

• You value honesty and humility. You have integrity and do what you say.

• You approach life with fearless determination & a sense of fun.

• You are creative, risk-taking, visionary and cutting edge. You choose to lead.

• You contribute to a strong culture and are committed to the team.

• You are passionate about quality and professionalism.

• You are a networker and create strong relationships internally and externally.

Benefits

• Extended Health, Dental, Life Insurance, Long Term Disability, AD&D, Critical Illness coverage

• Ongoing Leadership Development Courses

• Enjoy 50% off Food & Beverages at any JOEY Restaurant, LOCAL Public Eatery, Saltlik Steakhouse or Earls Restaurant location

• Pursue personal and professional development, through a Coaching Partnership. Being paired with a coach will give you ongoing support and feedback so that you are able to pursue your life goals.

• Industry partner incentives

• Mental and Physical health support plans

• Tuition & Education and Professional Accreditation subsidies

• Recruiting & Referral bonus programs

This is about you. Your attitude, passion, and potential. When you join our corporate office team, you can expect to be a part of something big. Whether in Finance, Marketing, Payroll, IT or Design, you will find yourself working alongside the industry’s best talent. As individuals, we are ambitious and driven, curious and engaged. Together, we are a high-performing team committed to each other’s development and growth, and the success of over 50 Restaurant locations throughout North America.

What does this mean for you? It means if you're looking for a place to meet your potential, we'd like to meet you. Your journey starts here.

JOEY Restaurant Group is an Equal Employment Opportunity Employer

JOEY Restaurant Group provides reasonable accommodations to qualified applicants and employees, including due to disabilities, medical conditions, and religious beliefs and practices.

Job Description

Salary: $100,000 - $110,000

The Vancouver Whitecaps Football Club is seeking a strategic and operational leader to serve asDirector, Information Technology . The successful candidate will be responsible for overall leadership and administration of all aspects of the Clubs IT infrastructure, equipment, support services, network/systems administration and cybersecurity across the Clubs offices and training facility. This role will work closely with the Coordinator, IT and act as key liaison with the Major League Soccer (MLS) technology team to ensure a secure, scalable, and high-performing technology environment that aligns with the Clubs strategic goals and the unique demands of a professional sports organization.

Key Responsibilities

• Lead the delivery and operation of core IT services, including compute, storage, virtualization (VMware), cloud infrastructure, SaaS platforms, telecommunications systems, and application management.
• Oversee the IT Service Desk and collaborate with the People & Culture (P&C) department for on and off-boarding processes, ensuring high service levels for daily operations.
• Manage systems administration for physical and virtual servers, including backups, Microsoft Intune, JAMF, Active Directory, and application updates.
• Ensure network performance, security, and remote work infrastructure meet current and future Club and MLS needs.
• Development and daily management of the departments budget.
• Maintain and manage Club-owned technology inventory, including servers, AV, laptops, mobile devices, and networking equipment.
• Lead IT infrastructure projects, including strategic development, RFPs, vendor selection, implementation, follow up and upgrades with minimal disruption to operations.
• Stay current with emerging technologies and industry trends, providing strategic recommendations to executive leadership.
• Represent the Club in MLS technology working groups and ensure alignment with league-wide initiatives.
• Ensure compliance with local, national, and international privacy laws and regulations in collaboration with Legal, Business Intelligence, and Marketing.
• Develop and maintain business continuity and disaster recovery plans, including regular testing and updates.
• Mentor and develop the Coordinator, Information Technology, fostering a high-performance, customer-focused culture.
• Coordinate internal and external audits related to IT infrastructure and governance.
• Ensure adherence to IT governance frameworks (e.g., ITIL) and manage service provider relationships and SLAs.

Qualifications & Experience

• Bachelors degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• 7+ years of experience designing, building, and managing enterprise IT infrastructure.
• 5+ years in a leadership role overseeing IT support, infrastructure, or systems administration teams.
• 3+ years managing IT service desks or providing IT support in sports, entertainment, or large event environments.
• Strong experience with Microsoft Intune, Active Directory, VMware, cloud platforms (Azure, Google Cloud), and backup/DR solutions.
• Familiarity with SaaS platforms, cloud-based storage, and mobile device management.
• Proven ability to manage multiple priorities and lead cross-functional projects.
• Excellent communication, project management, and interpersonal skills.
• Experience with IT governance, compliance, and regulatory standards.
• Ability to work flexible hours, including occasional evenings and weekends as required.

The Club

Vancouver Whitecaps FC is the longest-running professional soccer club in Canada and the United States. Since its inaugural season in 1974, the club has united generations of loyal fans in British Columbia and beyond. With academies in eight out of ten provinces, a network of partner clubs, and hundreds of camps and clinics every year, Whitecaps FC provide a foundation for Canadas soccer future.

We are also strongly committed to providing opportunities to Canadian athletes, both male and female, with the largest soccer development structure in Canada. This includes academy programs in eight of ten provinces across the country.

In addition to building a winning team on and off the pitch, the Club places great importance in giving back to our community, harnessing the power of sport to create a stronger, more equitable & inclusive society through three key community goals: helping meet critical needs, using soccer to build life skills and creating soccer participation opportunities in Indigenous communities.

Vancouver Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People & Culture department.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

"Within these walls, you are welcomed, accepted, and respected.

Here, no matter who you are or where you come from, you are home. And youre part of the team regardless of your age, sex, sexual orientation, gender identity or expression, race, marital or family status, disability, or religious belief or non-belief. All we ask is that you be ethical and inclusive in all that you do. Be respectful of all players, fans, and staff, and remember to cheer loudest for the ones wearing the blue and white. Go Caps!"

No recruiters or agencies, please.

Job Description

Venturis Capital Corporation strategically invests in visionary and values-driven organizations, with expertise in the material handling equipment industry. With an entrepreneurial spirit, people-focused mindset, and mission-driven approach, Venturis and its companies have achieved consistent growth across North America.

Today, the Venturis group of companies represents an extensive and integrated network of businesses, including over 60 branches and 1,400 employees. In addition to our expanding dealership network, our portfolio includes complementary companies providing financing, freight and logistics, parts manufacturing, industrial parts supply, component rebuilding, training solutions, and marketing.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Venturis is looking for a System Administrator (12 Month Contract) to join our team remotely in Coquitlam, British Columbia . As the System Administrator, you’ll be managing and maintaining Windows and Linux servers, primarily in Azure, to ensure performance, security, and availability. You'll design and support network infrastructure, administer identity and access systems like Active Directory and Azure AD, and oversee critical services such as DNS, firewalls, VPNs, and web hosting environments.

Essential Duties & Responsibilities

As the System Administrator your key responsibilities will include:

• Manage and maintain Windows and Linux servers in on-premises and Azure environments, ensuring performance, availability, and security

• Design, implement, and support network services including firewalls, VPNs, switches, and routers

• Administer Active Directory, Azure AD, Intune, and Group Policy while enforcing MFA and Conditional Access policies

• Provision and manage web hosting stacks (IIS, WordPress, Azure App services, Nginx, Apache) and CI/CD pipelines via Azure DevOps or similar

• Oversee domain, DNS, SSL/TLS, CDN, WAF (Cloudflare and Azure), and DDoS protection

• Optimize web availability and performance

• Implement patch management and vulnerability assessment (Windows, Linux and web platforms)

• Automate routine tasks using PowerShell or Bash

• Monitor system, network, and application health. Analyze logs, remediate issues, and maintain documentation

• Ensure reliable backup, replication, and disaster recovery for servers, databases, and storage

• Collaborate with development and support teams, and act as an escalation point for complex issues

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Minimum 5 years of hands-on experience in systems and network administration across Windows, Linux, and Azure

• Post-secondary degree is an asset (Computer Science, IT related, Business)

• Proven expertise in web infrastructure, DNS, SSL/TLS, and cloud networking

• Deep understanding of security best practices, zero-trust principles, and compliance frameworks

• Strong communication, documentation, and problem-solving skills

• Certifications such as Microsoft Azure Administrator or CCNA would be an asset

Benefits & Perks

Venturis is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents

• Dental plan, vision plan, and prescription drug coverage

• Annual health care spending account

• Life insurance, disability insurance, and travel insurance – 100% employer paid

• Sick leave plan – 100% employer paid

• Employee assistance programs

• RRSP matching

• Ongoing professional development opportunities

The base pay range for this role is: $95,000 to $115,000 annually, depending on experience.

This is a remote role based in Coquitlam, British Columbia .

Venturis Capital would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

#VenturisCapital

Job Description

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. Our infrastructure teams provide fantastic opportunities to System Administrators who are passionate about maintaining reliable Linux systems with a strong interest in automation, performance and security. We are looking for someone who is motivated to build and automate 'on-prem' Ceph/distributed storage solutions.

• Deploy, update, and monitor Linux systems
• Diagnose and resolve issues related to Ceph storage clusters, ensuring timely and effective solutions
• Work closely with development teams to understand their requirements and tailor Ceph solutions to meet their needs
• Provide expert guidance on best practices for Ceph configuration, tuning, and optimization
• Support multiple on-premise environments
• Collaborate with application support teams to share and document knowledge and operational run books
• Scale and manage infrastructure with high throughput, availability and storage requirements
• Assist with urgent issues including on being part of an on-call rota to provide 2nd level troubleshooting support when required
• "Automate all the things"

About you:

We are looking for someone who is willing to grow in the role and extend their Ceph skill set as our infrastructure continues to evolve to meet our future architectural goals

• Minimum 3 years of experience as a Linux system administrator of bare metal, VM and orchestrated deployments
• Enjoys automating away manual tasks using scripting (Bash, Python, etc.) and configuration management tools such as Ansible

• A problem solver who takes initiative, is pro active and Comfortable digging through open source code to find answers

• Ability to analyze complex systems and problems and express them in simple terms
• Experience in troubleshooting networking issues.
• Experience working in Agile based teams.
• A problem solver who takes initiative and is pro active.
• Effortlessly self-motivates while working on team-based projects
• A well organized, thorough and detail oriented person
• Able to keep the "bigger picture" in mind while prioritizing conflicting demands and tasks
• Confident enough to voice your opinion, ask questions and not afraid to suggest a better solution, without being abrasive
• Enjoys collaborating with others, including other functional teams to implement automated, scalable, stable and efficient infrastructure.

Nice to haves:

• In-depth knowledge of Ceph architecture, components, and deployment strategies, with a focus on S3 Object Storage.
• Experience with performance tuning, troubleshooting, and capacity planning for Ceph clusters
• Automation and Configuration Management tools (Ansible, Puppet, Chef, Salt, Fabric, etc.)
• Experience researching and advising on new technology implementations
• Containerization experience (Docker, Podman, etc.)
• SQL administration (Postgres, MySQL, SQL Server, Oracle, etc.)

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base Salary Range:

$65,000—$130,000 CAD

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit

Job Description

We are currently looking for a Technology Systems Design Leader to join our growing company.

This is a great opportunity to join a dynamic team in a company with an excellent reputation in the engineering consulting industry. At HH Angus, we value our employees and strive to create a culture of learning, growth, and success. The Technology Systems Design Leader reports directly to an Associate Director with extensive experience in our Connect Division and works with several team members who have a strong base of knowledge and industry experience.

Our Vancouver office is located in Bentall Centre – in the heart of Vancouver’s vibrant downtown – with close proximity to public transit, restaurants, shopping and other amenities. We have an established team in this office with great chemistry, a friendly and welcoming environment, strong communication within the office and across the organization with excellent benefits and career development supports.

Angus Connect helps our clients define their technology vision and build the systems that help them optimize operational efficiencies, energy consumption, occupant experiences, and financial performance. With the vast growth in connected devices, from building systems, mobile applications and wearables to smart office applications, the opportunities for automation and efficiency are endless. This is an exciting opportunity to work directly with clients to provide innovative solutions related to their ICT needs. Angus Connect is growing and looking for a high-energy, enthusiastic, proactive, and determined contributor to join in their expansion.

Roles and Responsibilities:

• Assumes the technical lead role in multiple verticals (healthcare, AV, Telecom, Security etc.).
• Manages multiple large projects including timelines, resources, and deliverables and provides deep subject matter expertise to develop solutions to the most complex technical issues.
• Leads and facilitates comprehensive client solutions and recommends operational or technical strategies and plans to clients and project team members.
• Advises senior leadership, clients, and stakeholders on matters of strategic technical importance. Industry expert recognized both within and outside the organization.
• Contributes to thought leadership, policy development, and design standards for the division.
• Ensures technical competency of complex designs, which are generally multi-year, involve complex drawings, calculations, and advanced design knowledge, either directly or by overseeing work of a team of designers.
• Peer reviews design work of other designers particularly for complex and non-conventional designs.
• Reviews and signs off on complex design reports and standards.
• Completes assigned projects on time and within budget; ensures the team perform work within budgeted hours.
• Acts as a design leader for complex projects requiring considerable experience.
• Understands and is able to speak to consulting capabilities, deliverables, and resources in order to manage and influence projects.
• Other duties as required

The successful candidate will have the following skills and experience:

• 10+ years of related experience within the ICT industry.
• Expert in multiple disciplines within the ICT industry (Audio-visual, security, telecommunications, etc.).
• Expert knowledge in technology systems design and implementation.
• Strong background in managing large, complex projects, including timelines, resources, and deliverables.
• Ability to oversee and guide the development of complex designs involving drawings, calculations, and advanced design knowledge.
• Experience in mentoring and developing others in the organization.
• Experience with peer-reviewing design work, particularly for complex and non-conventional designs.
• Proven ability to sign off on complex design reports and standards.
• Strong technical competency in multi-year projects and large-scale designs.
• Experience with strategic selling and supporting divisional growth.

The expected salary for this role is between $110,000 to $160,000 annually. Base salaries are determined considering several factors such as skills and competencies, experience, education, and internal and external competitiveness.

HH Angus is committed to providing an accessible work environment. Upon request during the recruitment process, HH Angus will accommodate applicants with disabilities. For more information on our Accessibility Program please refer to our Accessibility Policy.

We thank all candidates for their interest, but only qualified candidates will be contacted. We are an equal-opportunity employer.

Job Description

Salary: $90,000 - $15,000

About AES Engineering

AES is a group of problem solvers, who collectively come together to work on electrical engineering, lighting projects, and technology systems for buildings and infrastructure projects. We are passionate team players, who see the bigger picture and work together to impact our communities and enhance the lives of those living in them. Collectively, we all work to help design a better tomorrow.

Over the past 20 years, AES has attracted many innovative minds to work on complex, challenging, and exciting projects. Attracting the right talent has helped us with the quality of our projects, and we have been able to build our reputation for providing award-winning designs.

About the Role

In this role,Audio-Visual Technology Designer based in Western Canada, youll design and deliver innovative AV systems for diverse building and infrastructure projectsfrom concept to completion. This role requires strong knowledge of communication standards (e.g., BICSI TDMM, ANSI/TIA-568) and the ability to work independently on new builds, tenant improvements, and renovations. Youll join a collaborative team committed to quality and innovation, with opportunities to broaden your skills in telecommunications, security, and smart building design.

Key responsibilities include, but are not limited to:

• Ensure successful project delivery and financial performance
• Manage AV projects across diverse sectors (e.g., offices, education, healthcare, retail, transit, residential)
• Prepare detailed drawings, specifications, and standards documentation
• Apply knowledge of Division 27 and communication systems standards
• Coordinate with clients, teams, utilities, and industry partners
• Oversee construction administration and site audits
• Recommend system enhancements and assist with vendor selection
• Support marketing, business development, and continuous training
• Perform other duties as assigned

Our Must Haves:

• Minimum of four years of experience in AV technology design
• Associate degree in Computer Science or related field
• CTS, CTS-D, or CTS-I certification (or in progress)
• Familiarity with Division 27 and BICSI/ANSI/TIA standards
• Must be located in Western Canada

Additional Desirable Qualifications:

• Additional certifications (DCDC, OSP, DMC-E 4K, EAVA, C.E.T.)
• Construction industry experience, particularly in building electrical systems
• Skilled in reading blueprints and interpreting construction documents
• Knowledge of industry codes (CEC, ASHRAE, VBBL, BCBC, NECB)
• Understanding of EASE and Wi-Fi modeling
• Strong organizational, communication, and teamwork skills
• Client-facing experience with presentation and relationship-building abilities
• Proficient in project planning, reporting, and complex system integration
• Technically adept at interpreting specs and conducting site surveys
• Results-oriented with financial awareness
• Willingness to travel; valid drivers license with clean abstract

Compensation: 90,000 to 115,000 (depending on experience)

Why Join AES Engineering?

• RRSP matching.
• Extended medical and dental benefits.
• Health wellness spending account.
• Opportunity for career development and professional growth.
• A collaborative work environment that encourages innovation and teamwork.

How to Apply

Please submit your resume if you are interested in this role, and for more information, please visit our company website
We appreciate your interest in AES Engineering, but due to the high volume of applicants we receive, only those who are qualified will be contacted.

*** This position is open to anyone living in the EST, CST or MST time zones. The role is fully remote but will require occasional travel, on average about once a month.***

Our employer is a leading first-responder cybersecurity organization enabling clients to swiftly and effectively return to business following a cyber-attack. As a global market leader in ransomware post-breach remediation and cyber-attack first response, they consistently deliver results that exceed market standards for handling cyber-extortion and ransomware events. Their team collaborates with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.

The employer has an exciting opening for a FRENCH SPEAKING PROJECT MANAGER - Cybersecurity Incident & Engagement Manager (CIEM), which is a consulting practitioner that is a key participant in the Incident Response teams. You will play an important role in managing and coordinating the response to cyber incidents, ensuring that they are handled in a timely and effective manner. This position involves working closely with internal and external stakeholders to mitigate risks, minimize damage, and facilitate recovery efforts. This is a client-facing role where you will be responsible for managing cybersecurity incidents on behalf of our clients, including Fortune 500 organizations, ensuring quick resolution and minimizing impact to their operations. The CIEM is responsible for maintaining incident response protocols, managing communication during an incident, and ensuring continuous improvement of incident response processes.

This role is unique, and it is not like any of the regular Project Management positions out there; to succeed you need to possess skills to influence contributors at all levels, have organizational skills to manage engagements from inception to invoicing, set up and run kick-off and status meetings, maintain regular and agile client communications, define and document Standard Operational Processes, control project budgets, improve processes, support quality assurance steps for final deliverables where required and act as an escalation point for engagement issues.

The CIEM must enjoy active and regular interaction with technical consultants, lawyers and clients to keep up with our fast-paced high-demand engagements. This is a very engaging and hands-on role that does not allow for dull moments and often requires daily collaboration with our global teams across Europe and North America.

It requires a person who understands the fundamentals of IT infrastructure, proactive security measures, disaster recovery and remediation activities as they relate to information security.

Strong relationship-building ability with our partners within the insurance and legal professions is a must as well as with end-clients. You will have accountabilities for all engagements assigned to you and should be able to manage multiple engagements in parallel, at different stages. You need to possess strong experience working in the Information Technology and/or Security fields and a keen interest in learning about incident response methodologies and underlying forensic and breach response principles.

Your primary responsibility will be to act as the main point of contact for engagement delivery. As an engagement manager in the Cybersecurity field, you are required to possess leadership skills as well as, exceptional time management skills, excellent attention to detail and uncompromising pursuit of quality.

INCIDENT MANAGEMENT

• Manage and coordinate engagement to address response to cybersecurity incidents, including data breaches, malware infections, system compromises, and other cyber threats.
• Act as the main point of contact during active incidents, ensuring clear and timely communication with internal stakeholders, management, and external parties (e.g., vendors, legal, regulators).
• Collaborate with technical teams to investigate, contain, and mitigate incidents.
• Maintain accurate and up to date records of incidents, including the timeline of events, response actions taken, deliverables, deadlines, and lessons learned.
• Create incident status reports and contribute to post-incident analysis.
• Assist in developing, testing, and refining incident response plans and procedures to ensure they are up-to-date and effective.
• Ensure regulatory and compliance requirements are met throughout the incident lifecycle.
• Support efforts to identify the root cause of incidents and recommend improvements to prevent future occurrences.
• Track incident response metrics, provide status updates, and report on incident trends to management.
• Coordinate and ensure all facets of the incident response process are successfully executed in an organized and trackable manner.
• Enforce our critical incident response SLAs across all team members.
• Identify gaps, risks and opportunities during the incident, and address them to ensure the success of the incident.
• Develop and deliver agile/rapid progress reports, proposals, requirements documentation and presentations to various audiences.
• Create a strong partnership with the Incident Technical Leads to ensure nothing is missed and all engagements are delivered successfully.
• Coordinate, run, and record an incident postmortem

PROJECT MANAGEMENT

• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Collaborate with other teams to ensure agility and eliminate unnecessary delays
• Full engagement life cycle ownership: successful engagement delivery will include full implementation from initiation to deployment for several major or minor initiatives simultaneously
• Manage all aspects of multiple related engagements to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
• Report on success criteria results, metrics, test and deployment management activities
• Prepare budget estimates, projections and detailed engagement plans for all phases and types of engagements
• Effectively and organized management of resources used/needed and deliverables for each stream of the project.
• Control of project budgets, proactive tracking of change management and budget adjustments.
• Provide status reporting regarding milestones, deliverables, dependencies, risks and issues, progress, communicating across leadership and project stakeholders, often daily.
• Understand interdependencies between technology, operations and business needs.
• Manage scope approved and change management process for additional streams.
• Support the Statement of Work process.

JOB REQUIREMENTS

• Work Independently, remotely and with minimal supervision while delivering high-quality output
• Effective delivery of results in a fast-paced engagement environment
• Display an aptitude and desire for continuous learning at the leading edge of security
• Learn, understand and lead the deliverable of all the services
• Remain current on information security, emerging threat trends, and tools including methodologies to combat the same
• A high degree of comfort in customer-facing/consulting situations
• Travel as needed to customer locations for engagements requiring onsite presence including frequent travel with little notice. The ability to travel internationally may be required
• Flexibility to work with multiple time zones (clients and/or team members)
• Adhere to policies, procedures, and security practices in accordance with assigned customer’s established practices and internal policies
• Excellent written and verbal communication skills, with the ability to convey technical issues to non-technical stakeholders.
• Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
• Open to feedback and learning the company culture
• Ability to manage multiple tasks simultaneously and prioritize effectively under pressure.

LEADERSHIP

• This role will own accountability for the specific engagements assigned
• Support building a strong team
• Ability to lead engagements by managing team members from various technical teams
• Support new services and offerings to the marketplace
• Act as a leader and mentor to junior team members
• Provide on-site leadership for the engagement team by building and motivating team members to meet engagement goals, adhering to their responsibilities and milestones
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
• Resolve problems and understand escalation procedures; coordinate escalations and collaborate with client technology teams to ensure timely resolution of issues

EDUCATIONAL AND BACKGROUND REQUIREMENTS:

• Relevant educational background, preferably in a technical field such as Cybersecurity, IT, etc.
• 5+ Years of experience in incident or project management in a consulting role is preferred
• Experience managing high-performance teams and/or technical implementations,
• Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
• Strong problem-solving skills and attention to detail
• Ability to respond onsite in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as in some cases it is required.
• Excellent knowledge of MS Tools: Word, Excel, Visio, Powerpoint, Sharepoint.

Compensation Range:

• Base: 80-90k
• 10% annual bonus
• Extra time hours (2-3hrs/daily average = 150% pay/hr, for billable hours)

Benefits:

• Health benefits package (dental, medical, vision, drugs, travel, etc)
• 15 days of paid vacation per year
• 3 paid wellness days per year
• Monthly cell phone and internet allowance
• 3-month probationary period

Schedule:

• Monday to Friday
• Evening shifts
• On-call – must do one weekend a month.
• Weekend availability
• Willingness to travel: 25% (Preferred)

*** This position is open to anyone living in the EST, CST or MST time zones. The role is fully remote but will require occasional travel, on average about once a month.***

Our employer is a leading first-responder cybersecurity organization enabling clients to swiftly and effectively return to business following a cyber-attack. As a global market leader in ransomware post-breach remediation and cyber-attack first response, they consistently deliver results that exceed market standards for handling cyber-extortion and ransomware events. Their team collaborates with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.

The employer has an exciting opening for a FRENCH SPEAKING PROJECT MANAGER - Cybersecurity Incident & Engagement Manager (CIEM), which is a consulting practitioner that is a key participant in the Incident Response teams. You will play an important role in managing and coordinating the response to cyber incidents, ensuring that they are handled in a timely and effective manner. This position involves working closely with internal and external stakeholders to mitigate risks, minimize damage, and facilitate recovery efforts. This is a client-facing role where you will be responsible for managing cybersecurity incidents on behalf of our clients, including Fortune 500 organizations, ensuring quick resolution and minimizing impact to their operations. The CIEM is responsible for maintaining incident response protocols, managing communication during an incident, and ensuring continuous improvement of incident response processes.

This role is unique, and it is not like any of the regular Project Management positions out there; to succeed you need to possess skills to influence contributors at all levels, have organizational skills to manage engagements from inception to invoicing, set up and run kick-off and status meetings, maintain regular and agile client communications, define and document Standard Operational Processes, control project budgets, improve processes, support quality assurance steps for final deliverables where required and act as an escalation point for engagement issues.

The CIEM must enjoy active and regular interaction with technical consultants, lawyers and clients to keep up with our fast-paced high-demand engagements. This is a very engaging and hands-on role that does not allow for dull moments and often requires daily collaboration with our global teams across Europe and North America.

It requires a person who understands the fundamentals of IT infrastructure, proactive security measures, disaster recovery and remediation activities as they relate to information security.

Strong relationship-building ability with our partners within the insurance and legal professions is a must as well as with end-clients. You will have accountabilities for all engagements assigned to you and should be able to manage multiple engagements in parallel, at different stages. You need to possess strong experience working in the Information Technology and/or Security fields and a keen interest in learning about incident response methodologies and underlying forensic and breach response principles.

Your primary responsibility will be to act as the main point of contact for engagement delivery. As an engagement manager in the Cybersecurity field, you are required to possess leadership skills as well as, exceptional time management skills, excellent attention to detail and uncompromising pursuit of quality.

INCIDENT MANAGEMENT

• Manage and coordinate engagement to address response to cybersecurity incidents, including data breaches, malware infections, system compromises, and other cyber threats.
• Act as the main point of contact during active incidents, ensuring clear and timely communication with internal stakeholders, management, and external parties (e.g., vendors, legal, regulators).
• Collaborate with technical teams to investigate, contain, and mitigate incidents.
• Maintain accurate and up to date records of incidents, including the timeline of events, response actions taken, deliverables, deadlines, and lessons learned.
• Create incident status reports and contribute to post-incident analysis.
• Assist in developing, testing, and refining incident response plans and procedures to ensure they are up-to-date and effective.
• Ensure regulatory and compliance requirements are met throughout the incident lifecycle.
• Support efforts to identify the root cause of incidents and recommend improvements to prevent future occurrences.
• Track incident response metrics, provide status updates, and report on incident trends to management.
• Coordinate and ensure all facets of the incident response process are successfully executed in an organized and trackable manner.
• Enforce our critical incident response SLAs across all team members.
• Identify gaps, risks and opportunities during the incident, and address them to ensure the success of the incident.
• Develop and deliver agile/rapid progress reports, proposals, requirements documentation and presentations to various audiences.
• Create a strong partnership with the Incident Technical Leads to ensure nothing is missed and all engagements are delivered successfully.
• Coordinate, run, and record an incident postmortem

PROJECT MANAGEMENT

• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Collaborate with other teams to ensure agility and eliminate unnecessary delays
• Full engagement life cycle ownership: successful engagement delivery will include full implementation from initiation to deployment for several major or minor initiatives simultaneously
• Manage all aspects of multiple related engagements to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
• Report on success criteria results, metrics, test and deployment management activities
• Prepare budget estimates, projections and detailed engagement plans for all phases and types of engagements
• Effectively and organized management of resources used/needed and deliverables for each stream of the project.
• Control of project budgets, proactive tracking of change management and budget adjustments.
• Provide status reporting regarding milestones, deliverables, dependencies, risks and issues, progress, communicating across leadership and project stakeholders, often daily.
• Understand interdependencies between technology, operations and business needs.
• Manage scope approved and change management process for additional streams.
• Support the Statement of Work process.

JOB REQUIREMENTS

• Work Independently, remotely and with minimal supervision while delivering high-quality output
• Effective delivery of results in a fast-paced engagement environment
• Display an aptitude and desire for continuous learning at the leading edge of security
• Learn, understand and lead the deliverable of all the services
• Remain current on information security, emerging threat trends, and tools including methodologies to combat the same
• A high degree of comfort in customer-facing/consulting situations
• Travel as needed to customer locations for engagements requiring onsite presence including frequent travel with little notice. The ability to travel internationally may be required
• Flexibility to work with multiple time zones (clients and/or team members)
• Adhere to policies, procedures, and security practices in accordance with assigned customer’s established practices and internal policies
• Excellent written and verbal communication skills, with the ability to convey technical issues to non-technical stakeholders.
• Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
• Open to feedback and learning the company culture
• Ability to manage multiple tasks simultaneously and prioritize effectively under pressure.

LEADERSHIP

• This role will own accountability for the specific engagements assigned
• Support building a strong team
• Ability to lead engagements by managing team members from various technical teams
• Support new services and offerings to the marketplace
• Act as a leader and mentor to junior team members
• Provide on-site leadership for the engagement team by building and motivating team members to meet engagement goals, adhering to their responsibilities and milestones
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
• Resolve problems and understand escalation procedures; coordinate escalations and collaborate with client technology teams to ensure timely resolution of issues

EDUCATIONAL AND BACKGROUND REQUIREMENTS:

• Relevant educational background, preferably in a technical field such as Cybersecurity, IT, etc.
• 5+ Years of experience in incident or project management in a consulting role is preferred
• Experience managing high-performance teams and/or technical implementations,
• Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
• Strong problem-solving skills and attention to detail
• Ability to respond onsite in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as in some cases it is required.
• Excellent knowledge of MS Tools: Word, Excel, Visio, Powerpoint, Sharepoint.

Compensation Range:

• Base: 80-90k
• 10% annual bonus
• Extra time hours (2-3hrs/daily average = 150% pay/hr, for billable hours)

Benefits:

• Health benefits package (dental, medical, vision, drugs, travel, etc)
• 15 days of paid vacation per year
• 3 paid wellness days per year
• Monthly cell phone and internet allowance
• 3-month probationary period

Schedule:

• Monday to Friday
• Evening shifts
• On-call – must do one weekend a month.
• Weekend availability
• Willingness to travel: 25% (Preferred)

EA SPORTS is one of the most iconic brands in entertainment - connecting hundreds of millions around the world to the sports they love through a portfolio of industry-leading video games.

EA SPORTS Tech provides specialized technology teams working on modern character articulation and motion, content pipelines and workflows, machine learning, game security, dev ops, as well as long lead feature and technology development for all EA SPORTS titles. As part of EA SPORTS Tech, the Rigging Team pushes visual boundaries and experiences for our players. We invest in future technologies, shared tooling, and production workflows. We combine creativity and imagination with technical expertise. We are a diverse group that encourages team members to bring their unique perspectives and expertise to work every day.

This is a 12-month contract to begin with, with the possibility of long term employment. This team works hybrid 3 days/onsite (Tuesday, Wednesday & Thursday) at EA Vancouver.

Your Responsibilities:

A Rigging Technical Artist works under the direction of a Rigging Lead in partnership with project managers to ensure that deliverables are achieved at quality and on time. Your responsibilities and tasks will include: skeleton creation, character and object skinning, control rigging, cloth/hair simulation, asset maintenance, and script development. TAs are expected to assume ownership of their content, and resolve any technical or quality issues that arise with their assets.

Your Qualifications:

* At least 4 years of cinematic or games production experience.

* Background in rigging and skinning complex assets

* Effective at communicating with different audiences: artists, engineers, managers.

* Experience scripting/programming in Python (knowledge of C++ a bonus).

* Expertise with Autodesk Maya

* Knowledge of human anatomy and animation principles

Great to Have:

* Understanding of / experience with game engines (commercial or proprietary)

* Character simulation experience

* Experience with / understanding of 3D mathematics

* Experience with Houdini / procedural node graph systems

* Familiarity with motion capture (data + acquisition)