195 Client Support Specialist jobs in Mississauga

Job Description

Job Description

Description

The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client’s line of business (LOB) applications, this role is also responsible for ensuring high uptime and stability related to computer systems, Microsoft (particularly Office365) software, and documenting new/updating changed information in our knowledgebase.

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.

An additional duty in this role is to serve as an escalation point for our Remote Services Team who require higher level technical expertise in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians.

CompuVision Toolkit Requirements
To be successful at CompuVision, we recommend you pack in your toolkit:

• Wit and sense of humour
• Desire to constantly grow and learn
• Willingness to ask questions and accept that you don't know it all
• Commitment to the success of our team and our clients
• Courage to be innovative and openness to share new ideas
• Willingness to listen (keep your eyes and ears open!)
• Glass half full focus and mindset
• Urge to acknowledge and recognize the contributions of others
• (Optional) Meme-sharing capabilities

Who we are

CompuVision is an IT management and consulting company that leverages technological innovations for small, medium and large businesses, now and in the future.

At CompuVision, creativity is more than just encouraged – it is rewarded and facilitated with the tools you need to think bigger and build better. We are a team of collaborators, innovators, and strategists looking for people who can grow with us.

Culture is an integral part of working at CompuVision. Our company DNA represents the most important values, the ones we live by. We strive to Be Curious about technology and new ideas, Go Beyond for our clients and Serve As One with our teammates. All our colleagues understand the importance of our Noble Promise: “Building Growth Minded People ”. The Noble Promise is about developing curiosity in others, rather than exhibiting it ourselves. Building Growth Minded people requires an inherent sense of curiosity, a drive to continuously improve and a commitment to learning by all parties.

The “CompuVision Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.

Key Responsibilities

• Understand and follow “The CompuVision Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards.
• Receive & respond to escalated service requests, incidents and change requests in a timely manner
• Be familiar with Microsoft Office standalone and Office 365, and the differences between them.
• Demonstrate technical troubleshooting skills commensurate with 1-3 years of experience in a service or help desk or environment.
• Train and educate CompuVision clients on technical standards
• Maintain accurate and up to date documentation through the change management process.
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Mentor and assist Tier 1 and Tier 2 Peers.
• Provide coverage for Field Technician by attending to site visits at client offices when required; have access to a vehicle and maintain business class insurance.

Skills Knowledge and Expertise

What you already have

• Microsoft MCSE, MCSA, or MCTIP (in progress or completed)
• At least 2 years relevant IT experience fully supporting and building SMB environments.
• At least 3 years’ experience managing & working with the following technologies:
• At least 2 years’ experience with virtualization technologies
• Post-secondary training in Network Administration or Computer Systems Administration, or at least 2 years’ experience with a Managed Services Provider (MSP) in a tier 2 technical capacity.
  • Windows Server
  • Exchange
  • Active Directory
  • GPOs
  • Routing and Switching
  • Firewalls
  • VPNs
  • Virus and Security
  • TCP/IP
  • DHCP
  • DNS
  • Hyper-V
  • VMWare

Benefits

Why you should join:

1. You are disruptive and innovative: Our team members are constantly growing and encouraged to be innovative. We constantly challenge the status-quo and are seeking new and better ways to do things. #BeCurious
2. You have a growth mindset and are looking for a long-term home: This isn't just a job, it is a career. We want you to grow with us so we provide mentorship, job shadow and leadership development programs. And you never know, opportunities may exist in the future that don't exist today! #NoblePromise #GrowthMindset
3. You are a fanatic about customer service: We understand that our services are a critical component of our client's success and constantly strive to ensure they have the best experience possible. #GoBeyond
4. You thrive as part of a team: We are a team of smart, talented & motivated individuals who understand the importance of supporting each other. #ServeAsOne
5. You are seeking a fun, culture and values driven organization: Values aren't just the names of our break-out rooms, we actually live them and expect you to also. Our sense of humour helps get us through the challenges that IT can sometimes bring. #CompuVisionDNA

Why you shouldn't:

1. You don't like responsibility and accountability. We're extremely excited about everything that we have going on and we cannot accomplish it all without everyone playing their part.
2. You prefer a status-quo, slow paced environment. We are fast-paced and change often so you need to adapt and pivot with us.
3. You prefer to work individually. We Serve as One because together we are greater than the sum of our individuals, and teamwork is essential to our success.

Our corporate culture is built around the idea that people are happier, do better and work better when they are given the opportunity to carve their own path. By building our culture around trust and autonomy, we have created a respectful, mutually beneficial environment that supports free-thought and innovation. Also, we’re pretty darn fun too if we do say so ourselves. If you are interested in joining and contributing to our team of technology slayers – we would love to hear from you!

*We appreciate all applications; however, only those candidates selected for an interview will be contacted*

Position: Paid Focus Group Panelist - Ideal for Help Desk Support

Our company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market research studies.

For most of our paid market research tasks, you can choose to participate either remotely or in person. This offers an excellent chance for you to earn additional income while enjoying the convenience of working at home online.

Job Requirements:

• Show up at least 10 mins before the designated discussion start time
• Contribute to the discussion by completing both written and/or oral instructions
• Fill out the written survey provided for each panel
• You may need to test the provided products and/or services and be prepared to discuss them ahead of the meeting date.

Qualifications:

• A smartphone with a working camera or a webcam on a desktop/laptop.
• High-speed internet connection is necessary.
• Ability to understand and follow both oral and written instructions
• Help desk support experience is not compulsory.
• Canadian residents only.

Benefits:

• Flexibility to take part in discussions in person or remote online
• Work at home enables you to skip the commute
• No minimum hours required. You can do this full time or part time
• Receive complimentary samples from our sponsors and partners by offering your honest feedback on their products
• Opportunity to test and review new products or services before they are released to the public

Compensation:

• Up to $850/week (varies based on the focus group or research assignment chosen)

This position is suitable for those seeking temporary, part time, or full time work. The hours are flexible and no prior experience is required. This is an excellent opportunity to supplement your income if you are a help desk support or anyone seeking a flexible part time remote work at home job.

Apply now and see if you qualify.

Position: Paid Focus Group Panelist - Ideal for Help Desk Support

Our company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market research studies.

For most of our paid market research tasks, you can choose to participate either remotely or in person. This offers an excellent chance for you to earn additional income while enjoying the convenience of working at home online.

Job Requirements:

• Show up at least 10 mins before the designated discussion start time
• Contribute to the discussion by completing both written and/or oral instructions
• Fill out the written survey provided for each panel
• You may need to test the provided products and/or services and be prepared to discuss them ahead of the meeting date.

Qualifications:

• A smartphone with a working camera or a webcam on a desktop/laptop.
• High-speed internet connection is necessary.
• Ability to understand and follow both oral and written instructions
• Help desk support experience is not compulsory.
• Canadian residents only.

Benefits:

• Flexibility to take part in discussions in person or remote online
• Work at home enables you to skip the commute
• No minimum hours required. You can do this full time or part time
• Receive complimentary samples from our sponsors and partners by offering your honest feedback on their products
• Opportunity to test and review new products or services before they are released to the public

Compensation:

• Up to $850/week (varies based on the focus group or research assignment chosen)

This position is suitable for those seeking temporary, part time, or full time work. The hours are flexible and no prior experience is required. This is an excellent opportunity to supplement your income if you are a help desk support or anyone seeking a flexible part time remote work at home job.

Apply now and see if you qualify.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Account Management
Director, Account Management, Financial Institutions
Overview
The Financial Institutions (FI) Account Team is a key line of business that works with FI client partners to drive Mastercard's strategy forward by expanding core payments, enabling adjacent payment platforms, offering services and cyber & intelligence solutions.
The FI Team is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and sales leaders. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources.
The team works with our FI customers to support their needs across Payments, Treasury, Everyday Banking, Digital Channels, Data Analytics, Marketing, Fraud & Risk, Finance to drive joint business development.
Reports to the Vice-President, Account Management, and is based in Montreal.
Role
- Provide superior strategic account management driven by robust planning - building a deep understanding of customer needs, defining creative solutions to meet those needs, and working effectively across internal functions to bring together the resources required to deliver enhanced value to the customer.
- Identify and develop new business opportunities (with both existing and new customers) that provide the best potential for future business growth, and appreciable return on financial investments. Qualify opportunities before working with internal product experts & other stakeholders to then progress the sales process.
- Support strategically significant organizational initiatives, including cross-selling of key Mastercard products, capabilities and solutions to deepen relationships.
- Work with customers to build an in-depth understanding of their business and a point of view on how Mastercard solutions can address the needs of their business, leveraging internal stakeholders to efficiently move prospect through highly matrixed buy cycles.
- Develop detailed business cases, including financial analysis/modeling, in support of FI initiatives.
- Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing.
All About You
The ideal candidate for this position:
- Experience in the payments or technology business with exposure to Financial Institutions or experience in the FI space with some responsibility for payments, co-brand and business development is desirable.
- Demonstrated track record of planning, managing, and closing complex, competitive sales efforts and delivering results in a fast-paced environment with a sense of urgency and accuracy.
- Dynamic, forward-thinking positive team player, adept at engaging and leveraging internal resources to achieve success and contribute to the wider team environment.
- Ability to manage and grow internal and external cross functional relationships and partnerships with executives at all levels.
- Sound business judgment with established strategic and conceptual thinking and planning skills.
- Excellent strategic thinking and analytical skills with a proven track record in problem-solving and creating solutions that increase revenue.
- Bachelor's degree required; MBA preferred.
Directeur, Gestion de Comptes, Institutions financières
Aperçu
L'équipe de gestion des comptes des institutions financières est une ligne d'affaires clé travaillant avec des partenaires clients pour faire progresser la stratégie de Mastercard en faisant croitre les paiements quotidiens, en supportant solutions adjacentes et complémentaires, en offrant des services à valeur ajoutée et solutions de sécurité.
L'équipe cherche à bâtir une équipe stratégique, consultative, diversifiée, composée de gestionnaires de comptes de classe mondiale, de résolveurs de problèmes et de leaders de vente. Nous recherchons des individus hautement motivés qui affichent une forte orientation vers la réussite, une curiosité intellectuelle, une ouverture, une résilience, une diligence et la capacité de mobiliser efficacement les ressources.
L'équipe travaille avec des institutions financières pour répondre à leurs besoins en matière de paiements, trésorerie, services bancaires courants, canaux numériques, analyse de données, marketing, sécurité, pour stimuler le développement commercial conjoint.
Le candidat se rapportera au Vice-Président, Gestion de comptes, Institutions Financières et sera basé à Montréal.
Rôle
- Fournir une gestion de compte stratégique supérieure, basée sur une planification robuste - en développant une compréhension approfondie des besoins des clients, en définissant des solutions créatives pour répondre à ses besoins, et en travaillant efficacement avec les partenaires internes pour mobiliser les ressources nécessaires pour offrir une valeur ajoutée.
- Identifier et développer de nouvelles opportunités commerciales (avec des clients existants et nouveaux) qui offrent le meilleur potentiel de croissance future des affaires et un retour appréciable sur les investissements financiers. Qualifier les opportunités avant de travailler avec des experts produits internes et d'autres parties prenantes pour ensuite faire progresser le processus de vente.
- Soutenir des initiatives organisationnelles stratégiques significatives, y compris la vente croisée de produits, capacités et solutions de Mastercard pour accroître les relations.
- Travailler avec les clients pour développer une compréhension approfondie de leur entreprise et un point de vue sur la manière dont les solutions Mastercard peuvent répondre aux besoin d'affaires, en mobilisant les parties prenantes pour faire avancer efficacement les opportunités à travers des cycles de vente hautement matriciels.
- Développer des cas d'affaires détaillés, y compris des analyses/modélisations financières, en soutien aux initiatives en collaboration avec les partneraires internes.
- Négocier, exécuter et gérer le processus de contrat client, en assurant la liaison globale des ressources et le partage d'informations.
Tout sur vous
Le candidat idéal pour ce poste possède :
- Une expérience dans le domaine des paiements ou de la technologie avec une exposition aux institutions financières ou une expérience dans le domaine avec une certaine responsabilité pour les paiements et le développement commercial est souhaitable.
- Antécédents démontrés de planification, gestion et clôture d'efforts de vente complexes et compétitifs et de livraison de résultats dans un environnement rapide avec un sens de l'urgence et de l'exactitude.
- Joueur d'équipe dynamique, avant-gardiste et positif, expert dans l'engagement et la mobilisation des ressources internes pour réussir et contribuer à l'environnement de l'équipe élargie.
- Capacité à gérer et développer des relations et des partenariats transversaux internes et externes avec des cadres à tous les niveaux.
- Jugement commercial solide avec des compétences établies en réflexion stratégique et conceptuelle et en planification.
- Excellentes compétences en réflexion stratégique et analytique avec un historique prouvé en résolution de problèmes et en création de solutions qui augmentent les revenus.
- Diplôme de baccalauréat requis; MBA préféré.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Account Management
Director, Account Management, Financial Institutions
Overview
The Financial Institutions (FI) Account Team is a key line of business that works with FI client partners to drive Mastercard's strategy forward by expanding core payments, enabling adjacent payment platforms, offering services and cyber & intelligence solutions.
The FI Team is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and sales leaders. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate on the basis of customer intimacy, product and solution strength, and partnership orientation.
The team works with our FI customers to support their needs across Payments, Treasury, Everyday Banking, Digital Channels, Data Analytics, Marketing, Fraud & Risk, Finance to drive joint business development.
Reports to the Vice-President, Account Management, and is based in Toronto.
Role
- Provide superior strategic account management driven by robust planning - building a deep understanding of customer needs, defining creative solutions to meet those needs, and working effectively across internal functions to bring together the resources required to deliver enhanced value to the customer.
- Identify and develop new business opportunities (with both existing and new customers) that provide the best potential for future business growth, and appreciable return on financial investments. Qualify opportunities before working with internal product experts & other stakeholders to then progress the sales process.
- Support strategically significant organizational initiatives, including cross-selling of key Mastercard products, capabilities and solutions to deepen relationships.
- Work with customers to build an in-depth understanding of their business and a point of view on how Mastercard solutions can address the needs of their business, leveraging internal stakeholders to efficiently move prospect through highly matrixed buy cycles.
- Develop detailed business cases, including financial analysis/modeling, in support of FI initiatives.
- Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing.
All About You
The ideal candidate for this position:
Experience in the payments or technology business with exposure to Financial Institutions or experience in the FI space with some responsibility for payments, co-brand and business development is desirable.
Demonstrated track record of planning, managing, and closing complex, competitive sales efforts and delivering results in a fast-paced environment with a sense of urgency and accuracy.
Dynamic, forward-thinking positive team player, adept at engaging and leveraging internal resources to achieve success and contribute to the wider team environment.
Ability to manage and grow internal and external cross functional relationships and partnerships with executives at all levels.
Sound business judgment with established strategic and conceptual thinking and planning skills.
Excellent strategic thinking and analytical skills with a proven track record in problem-solving and creating solutions that increase revenue.
Bachelor's degree required; MBA preferred.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Job Description

Job Description

Company Description

About Us

RepRisk is the world’s most respected Data as a Service (DaaS) company for reputational risks and responsible business conduct. Our mission is to provide transparency on business conduct risks to drive positive change. Combining advanced AI with deep human expertise, and a proven methodology at the core, RepRisk’s solutions bring performance and peace of mind, enabling clients to know more, be sure, and act faster. With our values of intellectual honesty and humility, operational excellence, and openness and respect, our diverse teams of talented experts are pioneering solutions that enable clients to make better informed decisions. Headquartered in Zurich, and with offices in Toronto, New York, London, Berlin, Manila, and Tokyo, we stay close to clients and bring an independent lens to the industry. United by our shared belief in the power of data, our 400 people are proud to be setting the global standard for business conduct data and driving positive and meaningful change through transparency.  

We Offer

• A diverse, multicultural, collaborative and dynamic work environment in our fast-paced, mission-driven company. 
• Our working conditions support a good work-life balance. This includes the opportunity to work flexibly and from home. This is a hybrid position with the expectation of 2 to 3 days a week in the office. 
• You will have market based compensation, benefits and perks in line with our culture and values. 
• Paid volunteering and training days, plus a donation matching program and a health and fitness subsidy. 
• Frequent (optional) social events: From office parties to cultural potlucks or team sports - and much more!  
• At RepRisk we respect the different needs and life experiences of our colleagues and we value diversity. Equal opportunities and equal treatment are a top priority. 

Job Description

About You

Are you ready to drive client success by building deep technical partnerships and advise clients on technology solutions that directly impact business outcomes? Do you excel at translating cutting-edge technology into strategic insights to drive improved adoption of data solutions that both technical teams and C-suite executives can act on immediately? Are you energized by fast-paced, mission-critical environments where your client centric and proactive problem-solving approach and data integration expertise creates measurable client value?

If your answers are YES – then this is the perfect role for you!

Your Responsibilities

As our new Senior Manager, Technical Account Management, you will play a crucial role in supporting RepRisk's growth and global reach by ensuring successful adoption of RepRisk product by RepRisk’s clients and partners. You will have a particular focus on client success and technical advisory, as well as project management of deliverables related to system integration of RepRisk data in our client’s and partner’s own platforms and applications. You will work with technical teams from leading financial institutions and Fortune 500 companies who are using RepRisk data - for use cases such as counterparty risk management, compliance, and portfolio management. You will be part of our global Commercial division and report to the Head of Commercial Operations based in Zurich, Switzerland. Moreover, you will:

• Understand and address client needs – Understand client’s technology set-up and what technical solutions best meet clients needs. Identify technical requirements, address service gaps, and collaborate with product managers to drive improvements.
• Be a trusted advisor on data delivery – Advise on the best way to adopt and grow with RepRisk data. Guide clients in selecting the best integration channels (API’s, FTP, Cloud warehouses like Snowflake or ADX)
• Ensure client success and satisfaction – Oversee seamless integration of RepRisk data into client platforms, ensuring high usability and long-term success.
• Stay ahead in data delivery innovation – Keep up with industry trends, engage with technical teams, and proactively refine delivery methods through collaboration with RepRisk’s product and technology division to enhance RepRisk’s offerings
• Solve complex integration challenges under pressure – Identify, prioritize, and swiftly implement solutions to technical service and data integration needs.
• Manage external technical requests – Own all client and partner inquiries, providing expert guidance, technical solutions and service coordination.

Qualifications

You Offer

• A degree within Data, Software, Digital Business, Financial Services, or other relevant field; alternatively you have acquired these  skills through superior work experience.
• Minimum 5 years of professional experience in a Technical Account Management role focused on data integrations (e.g. via data feeds and client-facing APIs)
• Minimum 3 years of people management experience
• Good technical understanding and knowledge of API development, data-as-a-service (DaaS), or software-as-a-service (SaaS) applications, Data Cloud (Snowflake Platform knowledge is preferred)
• Experience with project management and collaboration with technical, data, and IT-teams, and internal and external stakeholders, also in a remote set-up.
• Strong communication skills with proficiency in English, any other language is a plus

Additional Information

Please note that we will only consider candidates with a valid work permit.
 

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Acquirer Account Management, Market Development
Overview
The Market Development (MD) team is responsible for growing revenue with key acquirer/channel partners to drive Mastercard's strategy forward by expanding core payments, enabling adjacent payment platforms, offering services and cyber & intelligence solutions.
The MD Team is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and sales leaders. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate on the basis of customer intimacy, product and solution strength, and partnership orientation.
The team works with our MD customers to support their needs across Payments, Treasury, Digital Channels, Data Analytics, Marketing, Fraud & Risk, Finance to drive joint business development.
Reports to the Vice-President, Acceptance Ecosystems & Emerging Verticals, and is based in Toronto.
Role
- Provide superior strategic account management driven by robust planning - building a deep understanding of customer needs, defining creative solutions to meet those needs, and working effectively across internal functions to bring together the resources required to deliver enhanced value to the customer.
- Identify and develop new business opportunities (with both existing and new customers) that provide the best potential for future business growth, and appreciable return on financial investments. Qualify opportunities before working with internal product experts & other stakeholders to then progress the sales process.
- Support strategically significant organizational initiatives, including cross-selling of key Mastercard products, capabilities and solutions to deepen relationships.
- Work with customers to build an in-depth understanding of their business and a point of view on how Mastercard solutions can address the needs of their business, leveraging internal stakeholders to efficiently move prospect through highly matrixed buy cycles.
- Develop detailed business cases, including financial analysis/modeling, in support of MD initiatives.
- Assists in designing strategies, messaging and proposals for acquiring customers
- Assists in local projects and cross-functional initiatives
- Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing.
All About You
The ideal candidate for this position:
- Experience in the payments or technology business with exposure to Acquiring or experience in the Acceptance space with some responsibility for payments, and business development is desirable.
- Demonstrated track record of planning, managing, and closing complex, competitive sales efforts and delivering results in a fast-paced environment with a sense of urgency and accuracy.
- Dynamic, forward-thinking positive team player, adept at engaging and leveraging internal resources to achieve success and contribute to the wider team environment.
- Ability to manage and grow internal and external cross functional relationships and partnerships with executives at all levels.
- Sound business judgment with established strategic and conceptual thinking and planning skills.
- Excellent strategic thinking and analytical skills with a proven track record in problem-solving and creating solutions that increase revenue.
- Bachelor's degree required; MBA preferred.
Ideally bi-lingual (French)
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Job Description

Job Description

Description

About A&M

Companies, investors and government entities around the world turn to Alvarez & Marsal (A&M) for leadership, action and results. Privately held since its founding in 1983, A&M is a leading global professional services firm that provides advisory, business performance improvement and turnaround management services. When conventional approaches are not enough to create transformation and drive change, clients seek our deep expertise and ability to deliver practical solutions to their unique problems.

With over 10,000 people across six continents, we deliver tangible results for corporates, boards, private equity firms, law firms and government agencies facing complex challenges. Our senior leaders, and their teams, leverage A&M’s restructuring heritage to help companies act decisively, catapult growth and accelerate results. We are experienced operators, world-class consultants, former regulators and industry authorities with a shared commitment to telling clients what’s really needed for turning change into a strategic business asset, managing risk and unlocking value at every stage of growth.

Global Transaction Advisory Group

A&M’s Transaction Advisory Group (TAG) has an exciting opportunity to join a growing team in Toronto, Canada. TAG is a subsidiary of A&M, an established leader in providing global leadership and advisory services to a variety of diverse industries.

Role Overview:

Experienced Go to Market (GTM) / Account Management professional to support and help manage the priority account management program to grow private equity & corporate client relationships / market share. This role will support the expansion of A&M’s Transaction Advisory Group (TAG) Canada and Global TAG account relationships and focus on the development of institutional clients. The GTM / RM (Relationship Management) Account Management role will support the overall implementation of our client growth strategy through the priority account program, go-to-market initiatives, and work with leadership to identify cross-selling opportunities. This position will report to the TAG Canada Managing Director and Head of Relationship Management for Global TAG. Experience working in professional services or a consulting firm preferred.

Responsibilities:

• Role will be responsible for overseeing activities related to the priority account management program and work with account teams to grow relationships and market share. This includes activities such as:
  • Oversee strategic account management planning including, relationship mapping/coordination across key accounts, account calls, and knowledge sharing
  • Oversee credentials management and on-going refresh process
  • Support practice-wide growth initiatives to identify and grow account opportunities
  • Facilitate introduction of new services, industry expertise, and other relevant credentials to grow priority accounts
• Role will work with leadership to identify, develop and expand marketing and branding opportunities to increase TAG’s presence in the market.
• Liaise with global RM and Marketing functions and implement knowledge sharing / relationship management framework – best practice / training coordination / thought leadership / global accounts / global capabilities / POVs / Skills searches
• Role will support business development and go-to-market initiatives related to targeting and developing relationships with new and/or existing clients.
• Role will support and coach teams throughout the pursuit process including the development of standards tools, processes or templates.
• Role will assist with training and onboarding new hires in account management, RM tools, collateral, team sites and existing priority account management processes.
• Role will support ad hoc GTM/RM project requests (e.g. client research, new growth initiatives, other BU projects).
• Role will support TAG Canada’s involvement in cross-BU go-to-market and business development initiatives to expand client relationships and opportunities as need basis.

Key Skills / Competencies:

• Strong project and process management skills
• Ability to problem solve and solutions-oriented
• Results-oriented mindset
• Strong business acumen skills
• Strong communication skills (written and verbal)
• Strong interpersonal and teaming skills

• Self-motivated and inquisitive
• Comfortable with multi-tasking with minimal direct supervision
• High degree of proficiency in using Microsoft Office applications including power point, word and excel
• Working knowledge of Salesforce.com
• Understanding of Alteryx, Smartsheets, and MS Power BI

Who will you be working with?

We are not a typical consulting firm. We are a group of entrepreneurial accounting professionals who embody the A&M Core Values – integrity, quality, objectivity, fun, personal reward, and inclusive diversity while delivering a tailored and scalable approach to working with private equity, hedge fund, and corporate clients. We present you with opportunities, not playbook, and we reward you based on performance, not your tenure.

How will you grow and be supported?

As a demonstration of A&M’s strong commitment to its people, we offer benefits to support your career, personal and professional developments. This includes performance-based career progression and promotion process, high quality practice-wide training programs, a global mobility program, rotation opportunities in other practice areas, employee resource groups, and a health and wellness program. A&M recognizes that our people fuel our growth, and you and your team will be provided with the best available training and development resources, as well as networking opportunities.