7,416 Customer Care jobs in Canada

OVERVIEW OF THE POSITION

Responds to customer's inquiries or complaints regarding company's products or services.

RESPONSIBILITIES OF THE POSITION

• Responds to customer's inquiries or complaints regarding company's products or services.
• Determines best method to resolve complex customer service problems to ensure customer satisfaction and adherence to company policies.
• Coordinates information to resolve problems.
• Informs customers of procedures or resolution of problem.
• Follows up to ensure customer satisfaction.
• Makes periodic calls to existing customers to determine satisfaction with the company, products or services.
• Provides guidance and training to less experienced representatives.
• Position requires a thorough knowledge of company policies, procedures, products and services.
• Talk with customers by phone concerning orders, returns, shipments and products.
• Develop and maintain relationships with assigned customer accounts.
• Work with assigned district managers in all aspects of customer service.
• Work with marketing support staff to resolve customer application inquiries and special quotations.
• Receive and enter phone and fax orders.
• Call customers when necessary to advise shipments delay and/or information necessary to process orders.
• Initiate tracers with carriers.
• Make changes to or cancel orders/backorders.
• Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.).
• Initiate credit requests and return goods request from customers.
• Fill out forms, determine changes for service requested.
• Solicit sale of new or additional services.
• Obtain customer feedback information.
• Any other duties as assigned.

COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements/preferences listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Preferred - Bachelors Degree in Business Administration, Marketing or Related Field
• Preferred - 5 years experience in customer service, sales and/or marketing
• Preferred – 3 years experience within AS/400 environment
• Preferred – 2 years experience with ERP software
• Preferred - High Competency with customer service issues
• Preferred – High Competency with MS Word, Excel, PowerPoint, CRM Applications

S. Dilawri Automotive Group is looking for a Customer Care Representative to join our team. This candidate would be working with all 10 dealerships.

Work Location: 390 West Hunt Club - Hyundai on Hunt Club

Duties/Responsibilities:

The main responsibility is to help create business opportunities for all 10 dealerships through inbound and outbound calls.

● Work as a team to coordinate and set up appointments for customer service requirements.

● Update customer records with all interactions and customer transactions.

● Assist inbound customer needs while maintaining strict outbound targets.

● Answering all inbound calls in a timely and efficient manner.

● Working closely with teammates to ensure customer satisfaction and requests are met.

Job Requirements & Qualifications:

● Secondary School Diploma required.

● Ability to multitask and work under pressure.

● Ability to maintain a positive attitude with teammates.

Experience:

● Minimum 1 year experience working in a retail customer service or call center environment.

Schedule:

● 8 hour shift

● Monday to Friday

Compensation:

· $19/hr + bonus

Job Types: Full-time, Permanent

Pay: From $19.00 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance

Experience:

• Customer Service: 1 year (required)
• Call Centre: 1 year (preferred)

Work Location: In person

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?
Are you passionate about providing customer service that exceeds expectations?
If so, we think you belong here at
Connect Hearing
as a
Customer Care Representative

This is a 12-15 month contract with possibility of extention
Who we are:
Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.
Working Location:
Sechelt, BC
Reporting to
: Regional Clinic Manager*
A day in the life of a Customer Care Representative involves*
:

• Providing exceptional customer service in person, over the phone and by email
• Scheduling appointments and organizing files for the clinic's Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assist with cleanings and minor in-clinic device repairs – don't worry, training provided

What you get in return:

• 20 dollars/hour starting wage based on full-time employment
• Extended Health Benefits Package from day one
• 3 weeks vacations to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off, including your Birthday
• Monday – Friday (business hours)
• Eligible for Quarterly Bonus
• Growth and development opportunities including education sponsorship

We'd love to hear from you if:

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• Your aligned with our value of helping others
• You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Don't think you meet the criteria?
If you're willing to go all in and learn, we'd still love to hear from you
Apply today, we look forward to reviewing your application
More About Us:
We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.
Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense
#ConnectHearingCanada

Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Job Description

Are you ready to take the first step towards an exciting career in a company committed to your success? Marino’s Automotive Group is looking for a Part-Time Receptionist in Etobicoke!

The Receptionist will be the first point of contact for all incoming customers attending the dealership for an exceptional customer service experience. You will be responsible for coordinating all incoming inquiries over the phone from customers, directing customers to their respective department, and maintaining a high level of organization at the receptionist desk. If you are detail oriented, have a passion for customer service, and an ability to prioritize high volume tasks then this role is for you!

Job Duties:

• Work with customers to understand their needs.
• Confident in their approach with customers.
• Answer and direct phone calls in a prompt and friendly manner.
• Greet and assist customers as they come into the showroom.
• Experience communicating with clients in a professional manner via phone and email.
• Sustains a high attention to detail and a positive attitude in a fast-paced environment.
• Additional duties assigned.

Successful Candidates Possess:

• Experience in a receptionist role is considered an asset.
• 1-2 years of customer service.
• 1 year of administrative experience.
• Automotive experience is considered an asset.
• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
• Excellent listening skills.
• Ability to problem solve and high attention to detail.
• Loves a fast pace environment.
• Computer skills and understanding of technology.

Why Work for Marino’s Automotive Group:

• A competitive benefits and compensation plan.
• A leadership team that believes personal growth, mentorship, ongoing training and support.
• As a family owned and operated organization servicing the GTA for 50 years, we have a family-like culture, where camaraderie and a sense of belonging make our workplace feel like a second home.
• A culture of inclusivity where every individual's unique perspective is valued and respected.
• We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service.

Marino’s Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

Job Description

WHO WE ARE

We are a local family-owned dispensary that is expanding into Toronto from Maryland, USA. Our retail store is fully licensed to provide cannabis products to customers in Ontario. We are excited to bring our many years of cannabis experience from the USA into Canada! At Herbiculture, we believe that every team member plays a vital role to our success and we rely on each other to foster our growth both professionally and personally. Our team members work in manners that respect each other and hold each other accountable to do the right thing every day. If you want to work in a fast-paced startup company where your ideas will be heard, we’re the company for you! You will be able to make an impact on our operations and be able to grow with the company. We are striving to be a positive addition to our community by providing a friendly and approachable environment for anyone who is interested in our products.

WHAT WE OFFER

• Employee discounts for our products
•  Environment where you are treated as a valued team member
• Ability to have your ideas heard and make positive changes in the company
•  Recognition of potential and performance
• Competitive pay
• Additional paid personal emergency days off

WHO WE ARE LOOKING FOR

This role is perfect for you if you are passionate and curious about the cannabis industry and products. Other people describe you as friendly and approachable and you would go out of your way to help others. You are a problem solver who listens keenly to what others are saying and interprets their needs accordingly. You enjoy sharing your knowledge and experiences by educating and recommending the best products that fit each customer’s needs. You strive to provide the best customer service that every customer deserves.  You are comfortable working in various roles where no two days would be the same and understand that you have to comply with rules and regulations that govern the Company. 

WHAT YOU WILL BE DOING

• Warmly greeting and welcoming each guest/customer
• Maintaining a clean, welcoming, and comfortable atmosphere for everyone in the store
•  Assisting customers by educating them about different promotions, products, and uses
• Ensuring every customer is aware of our promotions so they can get the best deal for their purchase
• Listening attentively to customers and recommending the appropriate products that fits their needs
•  Ensuring that storefront is sufficiently stocked and that products are correctly displayed
•  Efficiently operating the POS system, ATM terminals, and cash drawer in order to complete transactions and maintain accurate records
• Fulfilling cannabis orders 
• Executing proper opening and closing procedures so that the store is well maintained for optimal operation
•  Complying with Herbiculture’s policies, standards, and governing legislations
• Additional responsibilities specific to the client to whom the Customer Care Specialist is assigned may be given

YOUR ABILITIES:

•  Able to provide and maintain high standard customer service skills in a fast-paced and busy environment
•  Excellent verbal communication, interpersonal, and active listening skills
•  Problem solving, negotiating, mediating, and conflict resolution skills
• Ability to multi-task for extended periods of time
• Willingness to work flexible hours, including evenings, weekends, and holidays
•  Be detailed oriented
• Basic knowledge of math and computer functions
• Ability to work accurately, quickly, and efficiently

JOB REQUIREMENTS:

• At least 19 years of age according to the Cannabis Act and Regulations of Ontario
• A minimum of 2 years relevant experience in sales and/or customer service
• Ability to achieve a passing score for AGCO-required CannSell training course
• Comfortable with computers and other forms of technology

Preferred

·   High school diploma, or equivalent; Bachelor’s degree preferred

Other

·   Proficiency in Cantonese or Mandarin an asset

NEXT STEPS

If this sounds like you, then we want you to join us! Apply online with your resume and if we think you’re the person we’re looking for, we’ll reach out to learn more about you.

Herbiculture is dedicated to offer Equal Employment Opportunity. We welcome all applicants and employees equally regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinance. 

Job Description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

Rentokil-Terminix is currently seeking a Customer Care Agent that will act as a liaison, providing product/service information, answering questions, and resolving issues for our clients/customers. This position interacts with customers to attract potential business by answering product and service questions and suggesting alternative solutions. To be successful in this role, the incumbent must be an excellent communicator, possess strong verbal and written communication skills and have a customer focused attitude.

This will be an in office position based out of our Burnaby office paying a salary of $19.50/hour . In the event there are provincial restrictions due to the pandemic, you will be required to provide your own high-speed internet and workspace at home for the duration that your work is remote. However, the expectation is that all teammates report into the office on a regular basis.

The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:

 Maintaining strong customer relationships by handling questions and concerns with speed

and professionalism

Receiving and placing customer service telephone calls, completing web forms and responding to emails

ntering and processing orders for new and existing customers

nvestigating issues and resolving customer complaints

pdating and managing customer databases

ctively promoting Terminix products and services

onitoring the route and status of field technicians to coordinate and prioritize their schedule

elaying work orders, messages, and information to and from technicians and field management

onstantly improving results by adhering to a philosophy of service excellence, and following business processes

roviding an outstanding customer experience to all customers

vailable to work as required based on customer needs

erforming other duties as required

Requirements

ersuasive communication skills and lots of personality!

ales oriented, has the ability to identify sales opportunities within a service environment

nergetic, positive and self motivated

aturally empathetic, with the ability to build a strong rapport

xcellent communication skills - both verbal and written

rofessional demeanor, stellar phone etiquette

ble to perform successfully in a high paced, results-oriented environment

bility to build relationships and communicate with a broad range of people

ell organized, energetic and reliable

bility to work independently in a busy environment

ble to deal with people sensitively, tactfully, diplomatically, and professionally at all times

t least one year’s experience in a Call Centre role answering phone calls and emails

 ficient with Microsoft Office, Outlook and other applicable computer programs

ilingual English/French an asset

igh school diploma – College preferred

 l have to undergo a criminal background check

ill be required to wear a headset, input data and sit for long periods of time

Benefits

ou are paid during your training!

reat benefits - Medical, Dental, and Vision

mployer-matched RRSP program up to 3.5% of your base salary per year

aid sick and vacation days

hort and long-term disability

ife Insurance

ompetitive compensation

N DEMAND PAY! Have access to your paycheque as soon as it is earned!

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

Job Description

Salary:

About the Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary:

We are seeking a reliable, and customer-focused Customer Care Advisor to join our growing team. We are looking for someone energetic, outgoing, and driven to exceed customer expectations. The ideal candidate will bring a strong background in customer service, technical support, and sales, preferably with call center experience and a passion for creating positive customer experience.

What you will be doing:

• Engage with residential and business customers via phone, email, and chat to provide solutions related to product knowledge, billing, collections, technical support, and retention.
• Troubleshoot and resolve technical issues, including Wi-Fi connectivity and service interruptions.
• Guide customers through service upgrades and activate new features as needed.
• Retain customers by offering solutions and alternatives during cancellation inquiries.
• Handle account setup, deactivation, billing inquiries, and payment processing.
• Document customer interactions and updates accurately in the CRM system.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Participate actively in ongoing training and skill development sessions.
• Stay informed about product updates, promotions, and new services.
• Consistently meet or exceed key performance metrics for customer satisfaction and service quality.
• Handle inbound sales calls and close service agreements when appropriate.

What we are looking for:

• A minimum of 2 years experience in a similar role.
• Experienced in customer service, technical support, or sales.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management abilities.
• Confident problem-solver with strong attention to detail.
• Comfortable managing multiple tasks in a fast-paced environment.
• Team player with the ability to work independently.
• Adaptable and responsive to changing business needs.

What We Offer:

At Canadian Fiber Optics Corp. our priority is our employees. The work-hard-play-hard" isnt just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.

We are consistently working to provide a safe work environment, competitive wages including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.

Work Schedule:

• Must be available to work evenings and weekends based on customer and business needs.
• Participation in a rotational on-call schedule may be required.

Job Description

Salary:

About the Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary:

We are seeking a reliable, and customer-focused Customer Care Advisor to join our growing team. We are looking for someone energetic, outgoing, and driven to exceed customer expectations. The ideal candidate will bring a strong background in customer service, technical support, and sales, preferably with call center experience and a passion for creating positive customer experience.

What you will be doing:

• Engage with residential and business customers via phone, email, and chat to provide solutions related to product knowledge, billing, collections, technical support, and retention.
• Troubleshoot and resolve technical issues, including Wi-Fi connectivity and service interruptions.
• Guide customers through service upgrades and activate new features as needed.
• Retain customers by offering solutions and alternatives during cancellation inquiries.
• Handle account setup, deactivation, billing inquiries, and payment processing.
• Document customer interactions and updates accurately in the CRM system.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Participate actively in ongoing training and skill development sessions.
• Stay informed about product updates, promotions, and new services.
• Consistently meet or exceed key performance metrics for customer satisfaction and service quality.
• Handle inbound sales calls and close service agreements when appropriate.

What we are looking for:

• A minimum of 2 years experience in a similar role.
• Experienced in customer service, technical support, or sales.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management abilities.
• Confident problem-solver with strong attention to detail.
• Comfortable managing multiple tasks in a fast-paced environment.
• Team player with the ability to work independently.
• Adaptable and responsive to changing business needs.

What We Offer:

At Canadian Fiber Optics Corp. our priority is our employees. The work-hard-play-hard" isnt just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.

We are consistently working to provide a safe work environment, competitive wages including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.

Work Schedule:

• Must be available to work evenings and weekends based on customer and business needs.
• Participation in a rotational on-call schedule may be required.

Embarquez avec nous!

Poste: Spécialiste du service à la clientèle
Lieu: Montréal, QC
Classification: Temps plein, embauche immédiate
Centre de carrosserie: AutoLux

AutoLux est fier de faire partie du réseau des Centres de carrosserie AutoCanada/ACX. AutoCanada est le plus grand groupe de concessionnaires automobiles canadiens, coté en bourse et détenu au Canada, opérant au Canada et aux États-Unis. Nous sommes innovateurs, axés sur les données, et notre engagement envers nos membres d’équipe, nos clients et l’excellence opérationnelle alimente notre succès.

Nos membres d’équipe en concession sont au cœur de notre réussite, établissant des relations durables et basées sur la confiance avec les clients partout au pays. Notre réseau national offre des occasions et du soutien pour bâtir la carrière qui vous convient. Travailler ici, c’est rapide, stimulant, parfois imprévisible—et c’est exactement ce qui nous passionne.

Vos responsabilités

Dans ce rôle, vous contribuerez à la génération de ventes en répondant aux appels entrants et aux courriels, et en traitant les demandes des clients. Ce poste est une fonction importante du développement des affaires dans un environnement de concession.

Ce qui animera vos journées

Les incontournables

Les avantages

Et ce n’est que le début. Chaque jour, nous nous efforçons de créer une culture de travail qui valorise la diversité et l’inclusion, garantit l’équité et l’égalité des chances, et favorise un sentiment d’appartenance pour tous nos membres d’équipe. En tant qu’employeur offrant l’égalité des chances, nous encourageons chacun à s’exprimer et à réaliser pleinement son potentiel.

Vous imaginez déjà travailler avec nous?

Nous l’espérons! Il est tout aussi important que vous nous choisissiez que nous vous choisissions. Découvrez ce qui, selon nous, fait de notre milieu de travail l’un des meilleurs.

Si vous pensez être un bon candidat pour vous joindre à notre équipe, postulez dès maintenant via notre site web : . Nous remercions tous les candidats de leur intérêt; toutefois, seuls ceux sélectionnés pour une entrevue seront contactés.

Notre engagement inclut le soutien à des personnes issues de divers horizons et identités. Nous ne faisons aucune discrimination fondée sur l’identité de genre, la race, l’origine nationale, l’ethnicité, la religion, l’âge, l’orientation sexuelle, l’état matrimonial ou familial, ou les handicaps physiques/mentaux. AutoCanada s’engage à collaborer avec les personnes en situation de handicap et à leur fournir des mesures d’adaptation raisonnables. Si vous avez besoin d’accommodements pendant le processus de recrutement, veuillez en informer votre recruteur.

Join the ride!

Position:  Customer Care Specialist
Location: Montreal, QC
Classification:  Full-Time, Immediate Hire
Collision Centre:  AutoLux

AutoLux  is proud to be a part of the AutoCanada/ACX Collision Centre network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. 

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.  

This role assists in the generation of sales by responding to inbound calls and emails and handling customer inquiries. This role is an important function of business development in a dealership setting. 

What drives your day-to-day?  

What are the must-haves…  

The Perks.  

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. 

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at We thank all applicants for their interest; however, only those selected for an interview will be contacted. 

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.