3,097 Customer Care jobs in Canada

Job Description

Job Description

Salary: $ per hour

Enter the Game!

Activate is a tech company known for creating Canadas first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our store operations team with the addition of a Customer Care Representative. A successful applicant will work independently or with a small team to support our North American customers.

The Duties and Responsibilities:

• Act as the first point of contact for all customer inquiries for all locations
• Answer inbound and place outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention
• Answer customer questions, resolve complaints, or create appointments through a variety of channels including phone, chat, email, and social media with speed and professionalism
• Take care of complex customer inquiries and problems, having experience and advanced knowledge

• Draft status reports on customer service issues
• Data entry and research as required to troubleshoot customer issues
• Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell services, and may require considerable adaptation in response to the particular customer in order to achieve success
• Other tasks and duties as assigned

The Qualifications:

• 2 or more years of previous experience in a similar role is required
• Excellent communication abilities, both written and oral, in English and French
• Ability to type at least 40 WPM
• Experience with ticketing systems would be considered an asset
• Willingness to work irregular hours, primarily evenings and weekends
• Willingness to to work as early as 7 am and as late as 1 am, depending on shift
• Access to reliable transportation during the mentioned hours

The Perks:

• Competitive wage
  
• Casual dress
• Employee discount
• On-site parking

About Activate:

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across Canada and the US. For more information about Activate, please visit check us out on Instagram /

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Job Description

Job Description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

Rentokil-Terminix is currently seeking a Customer Care Agent that will act as a liaison, providing product/service information, answering questions, and resolving issues for our clients/customers. This position interacts with customers to attract potential business by answering product and service questions and suggesting alternative solutions. To be successful in this role, the incumbent must be an excellent communicator, possess strong verbal and written communication skills and have a customer focused attitude.

This will be an in office position based out of our Burnaby office paying a salary of $19.50/hour . In the event there are provincial restrictions due to the pandemic, you will be required to provide your own high-speed internet and workspace at home for the duration that your work is remote. However, the expectation is that all teammates report into the office on a regular basis.

The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:

 Maintaining strong customer relationships by handling questions and concerns with speed

and professionalism

Receiving and placing customer service telephone calls, completing web forms and responding to emails

ntering and processing orders for new and existing customers

nvestigating issues and resolving customer complaints

pdating and managing customer databases

ctively promoting Terminix products and services

onitoring the route and status of field technicians to coordinate and prioritize their schedule

elaying work orders, messages, and information to and from technicians and field management

onstantly improving results by adhering to a philosophy of service excellence, and following business processes

roviding an outstanding customer experience to all customers

vailable to work as required based on customer needs

erforming other duties as required

Requirements

ersuasive communication skills and lots of personality!

ales oriented, has the ability to identify sales opportunities within a service environment

nergetic, positive and self motivated

aturally empathetic, with the ability to build a strong rapport

xcellent communication skills - both verbal and written

rofessional demeanor, stellar phone etiquette

ble to perform successfully in a high paced, results-oriented environment

bility to build relationships and communicate with a broad range of people

ell organized, energetic and reliable

bility to work independently in a busy environment

ble to deal with people sensitively, tactfully, diplomatically, and professionally at all times

t least one year’s experience in a Call Centre role answering phone calls and emails

 ficient with Microsoft Office, Outlook and other applicable computer programs

ilingual English/French an asset

igh school diploma – College preferred

 l have to undergo a criminal background check

ill be required to wear a headset, input data and sit for long periods of time

Benefits

ou are paid during your training!

reat benefits - Medical, Dental, and Vision

mployer-matched RRSP program up to 3.5% of your base salary per year

aid sick and vacation days

hort and long-term disability

ife Insurance

ompetitive compensation

N DEMAND PAY! Have access to your paycheque as soon as it is earned!

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

Job Description

Job Description

Are you ready to take the first step towards an exciting career in a company committed to your success? Marino’s Automotive Group is looking for a Part-Time Receptionist in Etobicoke!

The Receptionist will be the first point of contact for all incoming customers attending the dealership for an exceptional customer service experience. You will be responsible for coordinating all incoming inquiries over the phone from customers, directing customers to their respective department, and maintaining a high level of organization at the receptionist desk. If you are detail oriented, have a passion for customer service, and an ability to prioritize high volume tasks then this role is for you!

Job Duties:

• Work with customers to understand their needs.
• Confident in their approach with customers.
• Answer and direct phone calls in a prompt and friendly manner.
• Greet and assist customers as they come into the showroom.
• Experience communicating with clients in a professional manner via phone and email.
• Sustains a high attention to detail and a positive attitude in a fast-paced environment.
• Additional duties assigned.

Successful Candidates Possess:

• Experience in a receptionist role is considered an asset.
• 1-2 years of customer service.
• 1 year of administrative experience.
• Automotive experience is considered an asset.
• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
• Excellent listening skills.
• Ability to problem solve and high attention to detail.
• Loves a fast pace environment.
• Computer skills and understanding of technology.

Why Work for Marino’s Automotive Group:

• A competitive benefits and compensation plan.
• A leadership team that believes personal growth, mentorship, ongoing training and support.
• As a family owned and operated organization servicing the GTA for 50 years, we have a family-like culture, where camaraderie and a sense of belonging make our workplace feel like a second home.
• A culture of inclusivity where every individual's unique perspective is valued and respected.
• We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service.

Marino’s Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

No Agencies Please

Job Description

Job Description

WHO WE ARE

We are a local family-owned dispensary that is expanding into Toronto from Maryland, USA. Our retail store is fully licensed to provide cannabis products to customers in Ontario. We are excited to bring our many years of cannabis experience from the USA into Canada! At Herbiculture, we believe that every team member plays a vital role to our success and we rely on each other to foster our growth both professionally and personally. Our team members work in manners that respect each other and hold each other accountable to do the right thing every day. If you want to work in a fast-paced startup company where your ideas will be heard, we’re the company for you! You will be able to make an impact on our operations and be able to grow with the company. We are striving to be a positive addition to our community by providing a friendly and approachable environment for anyone who is interested in our products.

WHAT WE OFFER

• Employee discounts for our products
•  Environment where you are treated as a valued team member
• Ability to have your ideas heard and make positive changes in the company
•  Recognition of potential and performance
• Competitive pay
• Additional paid personal emergency days off

WHO WE ARE LOOKING FOR

This role is perfect for you if you are passionate and curious about the cannabis industry and products. Other people describe you as friendly and approachable and you would go out of your way to help others. You are a problem solver who listens keenly to what others are saying and interprets their needs accordingly. You enjoy sharing your knowledge and experiences by educating and recommending the best products that fit each customer’s needs. You strive to provide the best customer service that every customer deserves.  You are comfortable working in various roles where no two days would be the same and understand that you have to comply with rules and regulations that govern the Company. 

WHAT YOU WILL BE DOING

• Warmly greeting and welcoming each guest/customer
• Maintaining a clean, welcoming, and comfortable atmosphere for everyone in the store
•  Assisting customers by educating them about different promotions, products, and uses
• Ensuring every customer is aware of our promotions so they can get the best deal for their purchase
• Listening attentively to customers and recommending the appropriate products that fits their needs
•  Ensuring that storefront is sufficiently stocked and that products are correctly displayed
•  Efficiently operating the POS system, ATM terminals, and cash drawer in order to complete transactions and maintain accurate records
• Fulfilling cannabis orders 
• Executing proper opening and closing procedures so that the store is well maintained for optimal operation
•  Complying with Herbiculture’s policies, standards, and governing legislations
• Additional responsibilities specific to the client to whom the Customer Care Specialist is assigned may be given

YOUR ABILITIES:

•  Able to provide and maintain high standard customer service skills in a fast-paced and busy environment
•  Excellent verbal communication, interpersonal, and active listening skills
•  Problem solving, negotiating, mediating, and conflict resolution skills
• Ability to multi-task for extended periods of time
• Willingness to work flexible hours, including evenings, weekends, and holidays
•  Be detailed oriented
• Basic knowledge of math and computer functions
• Ability to work accurately, quickly, and efficiently

JOB REQUIREMENTS:

• At least 19 years of age according to the Cannabis Act and Regulations of Ontario
• A minimum of 2 years relevant experience in sales and/or customer service
• Ability to achieve a passing score for AGCO-required CannSell training course
• Comfortable with computers and other forms of technology

Preferred

·   High school diploma, or equivalent; Bachelor’s degree preferred

Other

·   Proficiency in Cantonese or Mandarin an asset

NEXT STEPS

If this sounds like you, then we want you to join us! Apply online with your resume and if we think you’re the person we’re looking for, we’ll reach out to learn more about you.

Herbiculture is dedicated to offer Equal Employment Opportunity. We welcome all applicants and employees equally regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinance. 

Job Description

Job Description

Salary:

Job Description

About the Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are builton a foundation ofCourage,Curiosity,CompassionandHumility. And the truth is we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary:

We are seeking an experienced and motivated Customer Care Supervisor to lead our multifaceted customer care team. This team supports our customers through all aspects of their experience including general inquiries, billing, technical support, sales, retention and equipment provisioning.

The successful candidate will be responsible for overseeing daily operations, ensuring exceptional service delivery, to support and develop a high-performing team that provides knowledgeable, timely, and professional support to our customers.

What you will be doing:

• Supervise, coach, and motivate a team of Customer Care Advisors who handle customer service, billing, technical support, and equipment provisioning.
• Monitor daily operations to ensure efficient, accurate, and empathetic resolution of customer inquiries across multiple channels (phone, email, chat).
• Handle escalated issues, provide hands-on support and ensure a positive customer outcome.
• Develop and maintain procedures, training materials, and documentation for all areas of customer care, including troubleshooting, billing adjustments, and provisioning workflows.
• Collaborate with cross-functional teams such as Network Operations, Sales, and IT to address complex issues and improve internal processes.
• Track and analyze performance metrics including response times, quality scores, first-call resolution, and customer satisfaction.
• Drive behaviors in performance to meet or exceed departmental KPIs
• Conduct regular performance evaluations, facilitate performance management, provide feedback, and create coaching and development plans for team members.
• Support workforce management by monitoring attendance, scheduling, and ensuring appropriate staffing coverage.
• Champion a customer-first culture that promotes accountability, teamwork, and continuous improvement.

What we are looking for:

• A minimum of 3-4 years experience in a similar role.
• Experience in a customer service or technical support environment, including at least 1 year in a supervisory or leadership role.
• Strong leadership and coaching skills with a proven ability to build and develop high-performing teams.
• Experience in technical troubleshooting, billing systems, or provisioning processes is highly preferred.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

What We Offer:

At Canadian Fiber Optics Corp. our priority is our employees. The work-hard-play-hard" isnt just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.

We are consistently working to provide a safe work environment, competitive wages including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.

Work Schedule:

• This is a full-time position (40 Hrs/week) and requires being on-call and available to support our evening and weekend shifts
  
  

Job Description

Job Description

Salary:

Job Description

About the Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are builton a foundation ofCourage,Curiosity,CompassionandHumility. And the truth is we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary:

We are seeking an experienced and motivated Customer Care Supervisor to lead our multifaceted customer care team. This team supports our customers through all aspects of their experience including general inquiries, billing, technical support, sales, retention and equipment provisioning.

The successful candidate will be responsible for overseeing daily operations, ensuring exceptional service delivery, to support and develop a high-performing team that provides knowledgeable, timely, and professional support to our customers.

What you will be doing:

• Supervise, coach, and motivate a team of Customer Care Advisors who handle customer service, billing, technical support, and equipment provisioning.
• Monitor daily operations to ensure efficient, accurate, and empathetic resolution of customer inquiries across multiple channels (phone, email, chat).
• Handle escalated issues, provide hands-on support and ensure a positive customer outcome.
• Develop and maintain procedures, training materials, and documentation for all areas of customer care, including troubleshooting, billing adjustments, and provisioning workflows.
• Collaborate with cross-functional teams such as Network Operations, Sales, and IT to address complex issues and improve internal processes.
• Track and analyze performance metrics including response times, quality scores, first-call resolution, and customer satisfaction.
• Drive behaviors in performance to meet or exceed departmental KPIs
• Conduct regular performance evaluations, facilitate performance management, provide feedback, and create coaching and development plans for team members.
• Support workforce management by monitoring attendance, scheduling, and ensuring appropriate staffing coverage.
• Champion a customer-first culture that promotes accountability, teamwork, and continuous improvement.

What we are looking for:

• A minimum of 3-4 years experience in a similar role.
• Experience in a customer service or technical support environment, including at least 1 year in a supervisory or leadership role.
• Strong leadership and coaching skills with a proven ability to build and develop high-performing teams.
• Experience in technical troubleshooting, billing systems, or provisioning processes is highly preferred.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

What We Offer:

At Canadian Fiber Optics Corp. our priority is our employees. The work-hard-play-hard" isnt just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.

We are consistently working to provide a safe work environment, competitive wages including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.

Work Schedule:

• This is a full-time position (40 Hrs/week) and requires being on-call and available to support our evening and weekend shifts
  
  

Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec™ streamlines operations, optimizes facility management, and simplifies program and membership management. 

Since 2009, Amilia has been on a mission to revolutionize how communities connect and participate in activities. By combining cutting-edge technology with deep industry expertise, the software empowers organizations to manage registrations, memberships, facilities, and finances more efficiently while enhancing community engagement. 

Over 1,500 organizations across 6,600 locations in North America rely on Amilia to serve 4.5 million participants and process $750M in transactions annually. 

Caring is at the core of Amilia’s culture: for customers, tailored products, and colleagues alike. Driven by an entrepreneurial spirit and a passion for innovation, this mindset shapes everything we do. 

What to expect:

As a member of the Customer Care team, you will be responsible for answering and solving customers' questions while maintaining a professional and friendly attitude. The Customer Care Specialist also establishes and builds good customer relationships by providing exceptional technical support and customer experience. The Customer Care Specialist must also work well with the rest of the support team, coordinating with them to resolve customer issues. Your ultimate goal is to WOW our customers. You will need to be available to work 5 days/week (4 weekdays from 11 am to 7 pm, and on Saturday from 9 am to 5 pm).

You’ll be responsible for:

• Deliver a dynamic and empathetic multichannel customer experience (phone, chat, and email).

• Analyze customer needs and provide a suitable solution.

• Identify and share opportunities to improve our platform.

• Diagnosing and solving technical problems.

• Follow-up with clients to ensure their technical issues are resolved.

• Inform customers about new features.

• Become an expert on the SmartRec platform!

Additional tasks:

• Assist with shadowing, training, and helping colleagues learn about Amilia and SmartRec.

• Participate with side projects to improve the department.

• Attend product and engineering meetings/sprints to stay up to date on the product roadmap.

Customer Care & Logistics Coordinator
Requisition ID: 14601
Location:
Abbotsford, British Columbia, CA, V2T 6G5
Pay Type: Hourly
Hourly Wage: $25.00
**COMPANY OVERVIEW**
Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.
As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we're ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We're in every construction market.
Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build _your_ ambition.
Learn more at ( Abbotsford Walmsley BC
**Job Req ID:** 14601
Join our amazing team and contribute as a:
Customer Care & Logistics Coordinator
**ABOUT THE ROLE**
The **Customer Care and Logistics Coordinator** is responsible for the primary day-to-day duties in planning, entering, and scheduling ready-mix concrete orders to job sites while adhering to all Amrize safety policies and procedures. This role is responsible for being the first point of contact for customers based at our Abbotsford RMX location.
The work environment is fast paced and requires the ability to juggle ever changing priorities and customer needs. A strong team-centric attitude, exceptional customer service etiquette, a solutions based mindset, and the ability to multitask are a must to be successful in this role.
**WHAT YOU'LL ACCOMPLISH**
+ Serve as the primary point of contact for customer inquiries, providing timely support and updating order details accordingly.
+ Review and validate customer orders for accuracy, flagging any special conditions or requirements.
+ Clearly communicate company policies, order confirmations, driver responsibilities, and any relevant limitations or warnings.
+ Support drivers by providing accurate site details, directions, project information, and addressing on-the-road inquiries.
+ Respond to customer questions about truck locations, ETAs, product availability, quotes, pricing, and delivery specifics.Melissa PHILLIPS, HR Manager, Pacific, ACariana
+ Proactively notify customers of delays or disruptions, ensuring expectations are managed and Melissa PHILLIPS, HR Manager, Pacific, ACMnext steps are communicated.
+ Coordinate closely with Logistics, Operations, Quality Control, Sales, and Shipping teams to ensure smooth execution of orders.
+ Investigate and document order-related issues, including driver concerns, QA/QC matters, rejected loads, and safety incidents.
+ Perform administrative duties as needed, including issue resolution, ticket tracking, and supporting billing accuracy.
+ Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
**WHAT WE'RE LOOKING FOR**
**Education:** High School Diploma or equivalent required
**Required Work Experience:** Experience in the construction industry and/or logistical experience is an asset. Experience in a fast-paced call centre with multiple demands and metrics is an asset.
**Required Technical Skills:** Competency with all Microsoft Office and general native PC programs
**Additional Requirements:**
+ Reliable transportation (our office location is not ideally suited for public transit)
+ Open to a flexible working schedule (i.e. Saturdays are possible on a rotation basis)
+ Strong interpersonal phone/email communication (incl. friendly and courteous attitude, ability to communicate clearly and explain issues to customers when required)
+ Ability to multitask in a fast paced environment
+ Effective negotiation, problem solving, and conflict resolution skills in high-pressure situations.
+ Strong time management skills and team player
+ Knowledge of local market geography and addresses
+ A positive and helpful attitude
+ Familiarity with construction and construction sites in general, concrete products in general, and industry terms and slang are desired
+ Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
**WHAT WE OFFER**
+ **Hourly Wage:** $25.00
+ Flexible Health & Dental benefits coverage for you and your dependents
+ A generous Pension Plan designed to support you through various stages of your career and life
+ Access to voluntary programs like RRSP and TFSA for future financial planning
+ Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges
+ Easy access to mental health and well-being support
+ Service recognition awards to celebrate your contributions
+ Perks & discounts on a variety of products and services
+ Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities
+ Financial support for new parents beyond statutory benefits
+ An inclusive and welcoming environment where everyone can be themselves
+ A collaborative work culture in a supportive and team-oriented work environment
+ Company-provided personal protective equipment ensuring your safety and comfort on the job where applicable
**_As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, will be required._**
Did we spark your interest? Build your future with us and apply!
**HR Contact:** Ariana PEREZ
**BUILDING INCLUSIVE WORKSPACES**
At Amrize, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you'll have the chance to build your ambition!
Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

At TTI, people come for the opportunity and stay for the culture!
Bilingual Customer Care Representative
Techtronic Industries Inc.
Full-Time | Permanent | North York, ON (Canada)| E1
**Job Description:**
**About TTI Canada**
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, outdoor equipment, and floorcare products? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like **Milwaukee®, RYOBI®, and Hoover®** , we're not just about delivering outstanding performance but also about creating exceptional development for our people. If you're passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it's at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we're a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.
**Location:** North York (Head Office)
**POSITION DESCRIPTION**
The Bilingual Customer Care Representative will be acting as the voice of our company. You will be addressing live problems submitted by our customers via phone, email, and chats, in both English and French. You will be responsible for all aspects of customer care, including customer inquiries, troubleshooting, order entry, and delighting our customers by resolving their issues and needs in a timely and pleasant manner.
**What You Will Do:**
+ Answer customer inquiries in English and French regarding all products via phone, email and live chats in a timely and friendly manner.
+ Provide customer support including troubleshooting and assistance concerning product repair, use, and warranty.
+ Handle escalated customer inquiries, disputes, and problems within department guidelines.
+ Continually seek out ways to improve customer satisfaction.
+ Develop sound Product Knowledge.
**What You Will Bring:**
+ Must be bi-lingual (French/English)
+ Post-secondary education or equivalent experience
+ Exceptional communication skills - written and oral
+ Initiative and strong organizational skills
+ Must be proficient in computer skills and Microsoft Office applications, particularly Excel, Word, and Power Point
**What You Will Benefit From**
+ Extensive health benefits, including vision and dental care
+ Retirement Savings Plan with Employer Matching Contributions
+ Competitive Base Salary
+ Paid time off and employee discount programs
+ Annual $500 Wellness Program allowance
**Visit our:** Company Website ( **,** LinkedIn ( **and** Instagram ( **today**
_Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive._
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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