18 Customer Service Manager jobs in Mississauga

Job Description

Position Overview:
A successful Canadian Supplement company is seeking a detail-oriented and highly organized Assistant Customer Service Manager to join our team. This remote position is ideal for someone with prior experience in order processing, inventory coordination, and sales reporting. You will work closely with our VP of Operations to support daily functions related to customer order processing, inventory management, and forecasting. Working your remote your minimum required weekly hours are 10am - 3 pm  each day Monday to Friday. 

Key Responsibilities:

· Process and enter customer orders using QuickBooks

· Track shipments to ensure timely delivery and follow up on any discrepancies

· Collaborate with the VP of Operations to maintain accurate inventory records

· Assist in preparing product forecasts based on sales and stock levels

· Compile and distribute a weekly missed order report for the sales team

· Support other administrative tasks as required

Qualifications:

· Proven experience in order processing, inventory management, and administrative support

· Proficient in QuickBooks and Microsoft Office Suite (Word, Excel, Outlook)

· Strong attention to detail and excellent organizational skills

· Able to work independently with minimal supervision

· Comfortable working in a remote setting and managing time effectively

· A fast learner with a proactive attitude

- Motivated to work remote

To Apply:
Please submit your resume along with a brief cover letter outlining your relevant experience and why you’re a good fit for this position.

Join a Team That’s Fueled by Passion, Driven by Purpose

At Athletic Alliance Sport Supplements, we’re a proudly Canadian brand that’s been raising the bar in sports nutrition since 2010. As an established and growing company, we’ve built a culture that thrives on performance, collaboration, and innovation—without sacrificing your quality of life.

Our entire team works remotely, giving you the flexibility to balance work and life in a way that works for you. We believe in working hard, having fun, and recognizing the dedication of our people.

Joining Athletic Alliance means more than just a job it’s an opportunity to grow across multiple areas of business, including:

Order Management

Forecasting & Logistics

Sales & Marketing

Product Development

Whether you're passionate about wellness, operations, or helping a brand scale to new heights, this is your chance to be part of something exciting. We reward initiative, celebrate wins, and support each other like a true alliance.

Come grow with us and help build the future of clean, performance-driven supplements.

Join a Team That’s Fueled by Passion, Driven by Purpose

At Athletic Alliance Sport Supplements, we’re a proudly Canadian brand that’s been raising the bar in sports nutrition since 2010. As an established and growing company, we’ve built a culture that thrives on performance, collaboration, and innovation—without sacrificing your quality of life.

Our entire team works remotely, giving you the flexibility to balance work and life in a way that works for you. We believe in working hard, having fun, and recognizing the dedication of our people.

Joining Athletic Alliance means more than just a job it’s an opportunity to grow across multiple areas of business, including:

Order Management

Forecasting & Logistics

Sales & Marketing

Product Development

Whether you're passionate about wellness, operations, or helping a brand scale to new heights, this is your chance to be part of something exciting. We reward initiative, celebrate wins, and support each other like a true alliance.

Come grow with us and help build the future of clean, performance-driven supplements.

Job Description

JOB SUMMARY:
The Sell In and B2B Customer Service Manager is in charge of the day-to-day operations of our customer service team and ensuring an outstanding customer satisfaction to all our US and Canada Sell In and B2B customers.
The Sell In and B2B Customer Service Manager will be managing and optimizing all aspects of the order processing from creation to delivery, ensuring orders are delivered on time, in full, and comply with customers’ requirements.
The Sell In and B2B Customer Service Manager is also responsible for the maintenance of the entire customer database in a timely and accurate manner.

JOB RESPONSIBILITIES:

• Responsible for daily operations of the Sell In and B2B Customer Service department
  • Internal and external communication and teamwork are essential.
    • Communicate with our customers to ensure customer satisfaction
    • Collaborate with our sales teams, supply chain team and warehouse operations teams to provide in a timely manner all inquiries from our customers
    • Ensuring that our products are efficiently and accurately delivered to our customers and in compliance with our customers’ requirements :
      • Order acknowledgment
      • Delivery notification
      • Tracking information
    • Monitoring and reporting on department KPIs, aligning internal operational KPIs with customer metrics and develop performance scorecards
    • Optimizing all aspects of the fulfillment process, from order receipt to delivery, ensuring a customer centric experience
    • Support warehouse with delivering high service level and the flawless execution of order management processes
    • Develop collaborative supply chain solutions through cross-functional partnerships that drive mutual benefits for external customers and internal business partners
    • Coordinate with operations on service issues to ensure that the root cause analysis and corrective/preventive actions are robust
    • Provide strategic supply chain expertise and insights to the commercial teams for competitive differentiation
    • Manage customer claims, credits and returns.
• Lead a team of customer service representatives.
  • Ensure continuous training and coaching customer service representatives on best practices
  • Maintain comprehensive and completed documentation.
• Help maintaining an accurate customer master data in a timely manner
• Proactively develop processes and procedures :
  • Fostering a culture of continuous processes improvement
  • Identifying opportunities to enhance efficiency, improve operational performance, reduce costs and minimize customer complaints
  • Leveraging emerging supply chain capabilities and technology such as EDI  to improve customer collaboration and service

• % of order shipped in full
• Customers Chargebacks
• Customers Claims
• % of EDI orders

• Proven experience in a customer service management role
• Strong leadership skills with the ability to motivate and inspire a team
• Experience in project management is preferred

• Exceptional verbal and written communication skills with customers. Different functions and seniority level
• Understanding of B2B business
• Excellent organizational and time-management skills in a fast-paced environment with deadlines
• High degree of attention to details, but ability to see the big picture
• Ability to multitask and prioritize
• Strong problem solving and conflict management skills
• Strong leadership skills with experience managing a team
• Strong process management skills
• Proficiency in ERP system (plus if experience with SAP S/4)
• Advanced Microsoft Office, especially Excel
• Knowledge of inventory management practices and fulfilment operations
• Fluent in English

• • Able to occasionally travel to US

All Applicants:

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Job Description

CMP Group Ltd. (CMP) is a global manufacturing company with 6 manufacturing and distribution facilities throughout Canada, the United States, Italy, Australia, and China. CMP supplies the recreational and commercial marine industries with a broad range of products for various industry segments, including anchoring & ground tackle, corrosion, dock & boat accessories, and steering & controls. CMP manufactures and distributes products under the brands, Martyr, Rocna, Vulcan, Titan, Panther, Dock Edge, Octopus, Intellisteer, Sanitation Equipment and, Trollmaster.

Reporting to the Chief Financial Officer, the Corporate Customer Service Manager is responsible for championing the position of the “customer” by managing the order workflow , customer support processes, and providing prompt and accurate technical information for all company products as well as managing the day-to-day operations of the customer service department across North America.

Benefits:

• Salary range - $95000 to $105000 (based on experience)
• Extended Benefits Plan (Vision/Dental/Prescription/etc.) as of your first day
• Performance, Education & Referral Programs
• Quarterly town halls, summer BBQ’s, quarterly pizza lunch and Winter Holiday Party
• And much more!

Responsibilities:

• Responsible for the direct supervision of team members across North America. This includes, but is not limited to, selection, training, performance evaluation and development, skills assessment, discipline and termination.
• Manages and assess service statistics and prepare detailed reports on their findings.
• Fosters a cooperative team environment conducive to the sharing of information and training to promote independent decision making.
• Responds to escalated customer concerns and issues.
• Facilitates training programs to enhance customer service performance and staff development.
• Ensures that the customer service department is effective in the processing and expedition of customer orders.
• Action-oriented approach to efficient resolution of product/service requests for customers.
• Initiates and supports continuous improvement efforts that increase customer satisfaction and revenue throughout all areas of responsibility.
• Supports the development and ensures implementation of new systems and processes that improve efficiency. 
• Leverages company database tools to create efficiency in logistics and customer satisfaction.
• Responsible for overseeing the management of the Master data for customers in the ERP system  
• Works collaboratively with customers and all internal departments to drive customer satisfaction throughout the organization
• Maintains and ensures process workflow, standard operating procedures (SOP) and documentation are up to date. 
• Supports the Finance team with the administration of collections initiatives and ensures that cash and credit card sales are paid prior to being released to shipping.  
• Provides basic quotation services
• Timely and accurate sales lead information.
• Facilitates Customer Returns and oversees the returns process and works with other functional groups in the organization to expedite the processing of credits.
• Facilitates Warranty Claims and oversees the Warranty process.
• Participates or provides resources as exhibitor at trade shows as required.

Quality:

• Participate in Quality Audits as an Internal Auditor or Auditee.
• Ensures that subordinates participate in internal audits as required.
• Closes outstanding Quality Reports within 14 days of issue.

Team Building:

• Conducts and documents 1X1 meetings with direct reports, conduct annual performance review.
• Attends and participate in 1X1 meetings with the CFO.
• Participates and contributes in the Steering Committee Meetings.

Training:

• Work with direct reports to develop training plans for all employees

Safety:

• Promotes safe work practices as outlined by CMP and the Provincial regulations

Requirements:

• Bachelor’s Degree in business or equivalent
• 7 to 10 years of experience in customer service within a manufacturing industry, with at least 3 to 5 years in a management role
• Demonstrated ability to lead a customer service migration to an e-commerce based operating environment
• Proven track record from championing change and innovation within the organization
• Must be able to develop a strong understanding of all CMP products and their applications
• Must have outstanding problem solving skills and the ability to demonstrate a high level of responsiveness towards urgent customer issues
• Must exhibit superior communication skills and the ability to maintain professionalism in times of great adversity and pressure
• Works collaboratively and creates a sense of trust and reliability with internal team and customers
• Demonstrates a strong work ethic and flexibility towards the needs of the business
• Focused on details and follow through
• Must demonstrate a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• Excellent team performance management and on-the-job coaching skills

• Comfortable providing hands on support when required
• Experience using CRM (Zoho would be an asset)
• Experience using an ERP system (Visual would be an asset)
• Comfortable travelling within Canada and to the USA (valid passport needed)
• French language skills an asset (spoken and written)

Hours

• 8:00 am – 4:30 pm, Monday to Friday
• Hybrid - (3 days in the office and 2 days from home)

CMP values diversity and encourages applications from all qualified individuals who are legally entitled to work in Canada. We welcome applications from candidates with disabilities, and accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation please contact Human Resources. We thank all applicants for their interest and advise that only those selected for an interview will be contacted.

Job Description

Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

WHAT'S THE JOB?

We are looking to hire a talented Call/ Receipt/ Dispatcher  to the Dexterra On Demand Team. The Call/ Receipt/ Dispatcher is crucial for ensuring that requests and services are handled efficiently and effectively, maintaining a high level of service for customers or clients.

Call/Receipt

• Respond promptly to customer inquiries, support requests, or emergency calls with exceptional communication skills.
• Collect detailed information from callers, including location, nature of the issue, and urgency, ensuring clear and accurate understanding.
• Provide initial assistance, troubleshoot issues where possible, or direct callers to appropriate resources with a client-focused approach.
• Document all call details and interactions in a tracking system for record-keeping and follow-up, maintaining meticulous records.
• Process various requests (e.g., service requests, inquiries, or confirmations) from clients, ensuring a high standard of client management.
• Input request information into a database or tracking system with precision and completeness.
• Keep clients informed about the status of their requests or any additional steps required, fostering strong client relationships.

Dispatch

• Organize and coordinate the deployment of personnel, vehicles, or resources based on incoming requests, demonstrating strong multitasking abilities.
• Utilize radios, phones, software, or other communication tools to relay information effectively to dispatch teams or field operatives.
• Assess the urgency and priority of requests to determine dispatch order, adapting quickly to changing needs.
• Monitor dispatched services to ensure timely response and delivery, adjusting schedules as necessary while managing multiple priorities
• Collaborate with clients, managers, and field teams to schedule work efficiently, balancing communication and operational demands.

WHAT’S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Follow Dexterra on LinkedIn and Facebook. 

WHO ARE WE LOOKING FOR?

• Minimum of 2 years of experience in a similar dispatching or client-facing role.
• Exceptional verbal and written communication skills to interact professionally with clients, managers, and team members.
• Demonstrate multitasking abilities to manage workflows, handle multiple requests, and oversee dispatch operations simultaneously.
• Ability to prepare Quotes for clients, including cost estimates based on service requirements and technician time.
• Quick problem-solving skills to address issues efficiently and identify effective solutions.
• High attention to detail to ensure all information is accurately recorded, processed, and communicated.
• Commitment to delivering a superior level of service to customers and clients.
• Strong client management skills to build and maintain positive relationships, address concerns, and ensure satisfaction.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

Job Description

Salary:

Job Summary:

We are seeking a highly motivated Customer Support Specialist with a blend of technical understanding and communication skills. This role involves not only supporting customers and managing support tickets but also gathering detailed requirements and collaborating with internal teams to design effective solutions. Youll be the frontline for customer inquiries, while also contributing to continuous product improvement through your insights.

Key Responsibilities:

• Respond to customer inquiries via email, chat, or phone in a timely and professional manner.
• Manage, triage, and resolve support tickets using a ticketing system (e.g., Zendesk, Jira, Freshdesk).
• Gather, document, and analyze customer requirements to help define functional solutions.
• Collaborate with Product, Engineering, and QA teams to communicate customer needs and assist with troubleshooting or feature validation.
• Translate technical information into clear, customer-friendly language.
• Identify recurring issues and suggest improvements to product or support processes.
• Assist in maintaining and improving support documentation and knowledge base content.
• Escalate complex issues appropriately while maintaining ownership and communication with the customer.

Qualifications:

• Bachelors degree in Information Systems, Business, Computer Science, or related field (preferred but not required).
• 24 years of experience in customer support, technical support, or client services.
• Experience in gathering business or technical requirements from end users.
• Ability to design or suggest product/process solutions based on customer feedback.
• Proficiency with ticketing and CRM systems (e.g., Zendesk, Jira, Salesforce).
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Familiarity with SaaS platforms, APIs, or system integrations is a plus.
• Comfortable working cross-functionally in a fast-paced environment.

Preferred Skills:

• Basic understanding of UX/UI or product design principles.
• Experience creating support process workflows or standard operating procedures.
• Knowledge of SQL, XML/JSON, or other data formats is a plus.

Job Description

About

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world's biggest corporations. We've raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

The Role

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist Candex's internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candex's specific systems and technologies.

To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement.

An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

This is a hybrid position, coming into the office in Toronto's financial district twice a week.

Responsibilities

• Onboarding new users to the system, including user adoption
• Administration of pending orders and payments
• Reconciliation of all company orders to confirm the correctness of data
• Promptly responding to customer queries via ticketing system, emails, live chat, phone
• Identification of areas of improvement, both in process and product
• Liaising with colleagues or managers to find the best solutions to customers' issues
• Identifying common problems and escalating them to management, along with possible suggestions for improvement
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
• Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Qualifications

• Previous experience in a Customer Support role
• Sound judgment and excellent problem-solving skills
• Practical experience with standard industry tools such as CRM and ticketing systems
• Fluent English – written and verbal - a must
• Proficiency in any additional language - a significant advantage
• Fintech/Hi-tech experience is preferred
• Impressive interpersonal and communication skills
• Strong computer skills
• Outstanding attention to detail, with an ability to spot numerical errors
• Highly organized with the ability to multitask and work under pressure
• Tech savvy and the ability to pick up new technology quickly
• Potential business travel required once or twice a year

Why Work With Us

• We are humble, hungry, intelligent and collaborative
• Unlimited PTO and a flexible working environment
• We offer comprehensive medical benefits
• Home Office Setup
• Team-building off-sites and outings

Equal Opportunity Employer

Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out!

Job Description

The world doesn’t need giant media organizations to tell every story. It needs millions of creators, independent voices who bring weird, wonderful stories to life online.

We’re working to help every creator earn a living.

Modash is a growing creator partnerships platform that helps brands scale their partnerships with creators on Instagram, TikTok, and YouTube. We’re looking for a support-obsessed human to help iconic consumer brands and fledgling Shopify stores partner with more creators more successfully.

Life of a Customer Support Specialist at Modash

Here are key focus areas for a Customer Support Specialist at Modash:

• Cover Support tickets and work closely with our B2B customers to solve problems on the fly
• Feel comfortable with providing on-camera support, either hopping on a call with a customer or recording a short video
• Tackle technical and non-technical support inquiries with a breeze
• Put love into making your life more efficient while continuing to build a strong knowledge base
• Brainstorm creative ideas with your team to make our operations even better
• Enjoy collaborating and work closely with Customer Success and other departments to resolve issues to enhance our customer experience
• Gather feedback from customers and fight other teams to bring these improvements to life
• Participate in regular ticket reviews to reflect on your own support interactions and give feedback to teammates, helping us all improve.

And a little more about us.

Founded by a high-school dropout and a Canadian (yes, we’re also shocked it’s going so well), Modash is building a suite of tools that help brands scale partnerships with online content creators.

1,500+ companies like Google, Wolt (Doordash), Bolt, and Nord VPN use Modash to find, analyze and monitor social media creators.

We have some very big customers. Some have already changed the world. But many of them are just starting out. Modash is their first customer acquisition channel and we help make their missions come to life, in our small way.

We’re a profitable company. We’re also backed by the best investors in Europe. Including Icebreaker.vc, Change Ventures, and a group of Europe’s top founders.

We’re a small team and we’re just getting started. You’ll work with people who have done everything from building solar cars to hanging out with Metallica and Bon Jovi.

Folks who have seen the inner workings of companies like Amazon, Veriff, Pipedrive, Yes, and the burning man of startups - Pirate summit. Come be great and do great things and make great stuff and create great memories while making a great impact. Do it.

Requirements

This is how we imagine you are:

• Are passionate about solving problems for customers, big and small
• Have 3+ years of experience supporting B2B customers via chat and email (extra points for technical troubleshooting)
• Know your way around Intercom or similar support tools
• Communicate clearly and thoughtfully — written, spoken, and on video
• Are creative. You don’t give stamp answers, you find the right solution and explain it like a human.
• Like improving things as you go, not just following rules that were written in 2017
• Have a basic understanding of marketing and how TikTok, Instagram, and YouTube work
• Are comfortable working with a distributed team, async, across time zones
• Are open to occasional evening or weekend work, planned ahead

This is important to keep up with the Modashians:

• Get-it-done attitude. We all run into roadblocks every day. We’re looking for someone who can find solutions, motivate themselves, and keep getting things done.
• You aspire to be great. We’re not shooting for mediocrity here.
• Interest in the creator economy. Our mission is to help creators get paid. You don’t need to live and breathe the creator world, but we’d like it if your values align with ours.
• You move fast. We iterate, ship, and learn quickly.
• If you have prior experience working in a startup, that's great! If you haven't, we hope you share our passion for this way of operating.
• If you meet most (but not all) of the above criteria, don’t let that stop you from applying. We’re still interested in hearing from you.

Benefits

We don’t expect you to:

• Build everything from scratch - we have automated expansion triggers inside our platform that help you be more efficient in your everyday work.
• Figure it out all on your own - you will have a supportive, accessible team of people around you and an onboarding buddy to support your smooth entry ride.

What we’re offering

• Unlimited paid vacation time