Customer Service Representative

Calgary, Alberta Aston Carter

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Job Description

Job Title: Customer Service Representative
Job Description
We are seeking a dedicated Customer Service Representative who thrives in a dynamic work environment. This role involves managing customer interactions, coordinating logistics, and performing administrative duties to ensure seamless operations.
Responsibilities
+ Enter customer pickups from phone calls and emails.
+ Set up out-of-town pickups with carriers and follow up with them.
+ Answer customer inquiries via phone and email.
+ Handle customer issues with dispatch and other departments as needed.
+ Collaborate with terminals and carriers for order management.
+ Perform administrative duties such as PODing orders and imaging documents.
+ Enter payroll and productivity reports.
+ Create and utilize spreadsheet reports daily.
Essential Skills
+ Working knowledge of Outlook, Microsoft Word, and Excel ( beginner level).
+ Experience with TruckMate software.
+ At least 1 year of customer service experience.
Additional Skills & Qualifications
+ Transportation experience is a plus.
+ Further TruckMate software experience is advantageous.
+ Excellent verbal, written communication, and interpersonal skills.
+ Ability to work independently with minimal supervision.
+ Positive attitude with good problem-solving skills.
+ Strong attention to detail.
Work Environment
This is a permanent position with potential for growth due to internal promotion opportunities. The work hours are from 9:00 AM to 5:30 PM in an office setting, which is not transit accessible. You will be part of a team of 8, reporting directly to the designated supervisor. The role offers a professional atmosphere conducive to career advancement.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Workplace Type
This is a fully onsite position in Calgary,AB.
À propos d'Aston Carter:
Aston?Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l'acquisition de talents, la chaîne d'approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d'un grand nombre d'entreprises du Fortune?500. Nous sommes fiers d'avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents.
Aston Carter est un employeur souscrivant au principe de l'égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l'âge, de la couleur, de la religion, des origines nationales, du statut d'ancien combattant, d'un handicap, de l'orientation sexuelle, de l'identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.
Si vous souhaitez faire une demande d'accommodement raisonnable, tel que la modification ou l'ajustement du processus de demande d'emploi ou d'entrevue à cause d'un handicap, veuillez envoyer un courriel à (% ) pour connaître d'autres options d'accommodement.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.
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Customer Service Representative

Calgary, Alberta Westlake

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Job Description

Job Description

Westlake Pipe & Fittings, a Westlake division (NYSE:WLK), is one of the largest polyvinyl chloride pipe and fittings manufacturer in North America. With 23 manufacturing and distribution locations, the company supplies gasketed, solvent weld and restrained joint pipes and a wide range of fittings for a diverse list of markets including municipal water and sewer, plumbing, water well, pool and spa, and agricultural and turf irrigation. Westlake Pipe & Fittings is an industry leader in product development with Certa-Lok® spline-lock technology and product systems that are focused on building A Better Foundation. To learn more, visit the website at WestlakePipe.com and follow us on LinkedIn and Facebook.

Salary Range; $60-70K

SUMMARY:

Under the supervision of the Customer Service Supervisor, the Customer Service Rep II is able to master the role with minimal supervision and build strong customer relationships based on trust and responsiveness. The CSR will accurately process customer orders in an efficient manner to ensure customer demands are met, manage customer complaints and issues and be empowered to resolve issues in a timely and professional manner.

DUTIES AND RESPONSIBILITIES:

May include, but are not limited to, the following:

Order Entry:

  • Receives orders (Electronic Data Interface or Email) and verify pricing & execute on DOA approvals prior to entry of order.
  • Monitors pricing approval status and migrate to SAP once approved, verify pricing, products, footage and update ship to address to match PO from customer.
  • Calculates % of products per line in determining Truck Load percentage & note on the OA (Order Acknowledgement).
  • Checks stock and/or line time availability & note on OA, send OA to Rep/customer.
  • Verifies all POs migrated by Independent Reps for accuracy & make any necessary changes according to the customer PO. Advise customer and/or Rep of changes if any.
  • Understands and correctly interprets Service Level Agreements for customers and sales team, including all retail customer contracts and requirements.
  • Understands and executes all types of order processing, (i.e. EDI, fax-to-EDI, web-to-EDI).

Order Maintenance:

  • Schedules and maintains orders in SAP and SFDC.
  • Creates deliveries for released orders by calculating truck loads, verifying truck weights and product availability.
  • Coordinates with Shipping to build efficient loads and schedules for pool trucks.
  • Communicates any variations or schedule delays in customer orders in a timely manner.
  • Provides (Proof of Delivery) PODs and Invoices to customers as required.
  • Maintains records of customer interaction, in SFDC – Voice of Customer (VOC).
  • Manages the status of open orders/backorders.
  • Communicates with Reps/Customers to obtain T/L fills and B/O releases.
  • Runs daily Order Edit.
  • Sends weekly open order reports to all Reps.
  • Works closely with Planners, Sales, Credit, and Salesforce.com Administrator.

Conflict Management:

  • Professionally accepts, logs, manages and resolves customer and sales issues in a professional and empathetic manner.
  • Keeps customers informed of any issues of orders/deliveries.
  • Attends trade shows to showcase knowledge of product and assist sales team.

Credit, Debit, RGA:

  • Manages the Return Material process within agreed upon policy parameters, ensuring customer satisfaction, while guidelines are achieved.
  • Researches deductions/short payments/credit disputes & communicates with customer in a professional and empathetic manner to resolve dispute/issue.
  • Processes credit applications for new or updated customer SAP accounts.
  • Gathers information for credit/debit memos and forward to customer service.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

  • Formal education such as a Bachelor’s degree or certifications or 3-5 years of practical customer service/order entry.
  • Strong interpersonal and relationship management skills.
  • Pipe & Fittings product knowledge.
  • Ability to troubleshoot and resolve issues/conflicts.
  • Good systems aptitude and solid PC/keyboarding skills.
  • Strong math skills.


About Westlake:

Westlake (NYSE: WLK) is a global diversified industrial company that manufactures and supplies essential products that enhance the daily lives of people around the globe. Our products, now under a One Westlake brand, supply the necessary building blocks for everyday products across housing and infrastructure, packaging and healthcare, and automotive and consumer goods. Consumers gain the benefits of materials Westlake produces in products such as food packaging, medical devices, soaps and detergents, car interiors, fashion, toys, shoes, furniture, electronics, siding, stone veneer, windows, outdoor living, roofing, and pipe & fittings. Westlake is proud to contribute to driving a sustainable future through the creation of essential products that are Enhancing Your Life Every Day®.

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Customer Service Representative

Calgary, Alberta Summit Fleet

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Job Description

Job Description

Kaizen Automotive Group is one of Canada’s 50 Best Managed Companies and a leader in automotive retail. With a team of nearly 1250 employees (some of whom are brand new to the company, while others have been with us nearly 30 years) we are always looking to expand and grow our business and are currently looking to add a qualified CUSTOMER SERVICE REPRESENTATIVE to our team at Summit Fleet. If you have the horsepower to join a fast-paced environment and hit our high standards – apply today!


The Customer Services Representative will join the Summit Fleet Calgary Operations team, playing a key role in developing strong relationships with our customers.


Responsibilities

Provide customers with outstanding Customer Service and be their trusted Lease Expert

Manage all day-to-day tasks that occur in relation to leasing and services for a portfolio of clients. These tasks may include but are not limited to:

· Vehicle Terminations/Remarketing

· Create Lease Documentation

· Update client/unit/driver details in multiple systems

· Enter lease and sales information in multiple systems

· Confirm billing accuracy

· Ensure customer documentation accuracy

· Provide excellent customer service through email, and phone calls

· Work with other departments to ensure accuracy across all paperwork

Other duties as assigned


Requirements

The right personality – “fit’ within our team is very important.

· Possess a strong Customer Service focus with a desire to exceed customer expectations

· Critical thinker with strong problem-solving abilities

· Strong attention to detail and accuracy

· Excellent time management skills, able to prioritize tasks and requests

· Intermediate knowledge of Excel, Word, and Outlook

· Exceptional communication skills, both oral and written

· Ability to work in a fast-paced environment

· Automotive or Fleet experience an asset, but not required


Compensation and Benefits;

In addition to competitive pay, we offer our employees;

Group Health after 90 days

Dental

Life and Disability Insurance

Paid vacation

Employee Assistance Program

Employee Vehicle Purchase Program

Group Retirement Savings Program, after 1 year

Professional work environment with job training and advancement opportunities


If you are in alignment with our values of integrity, transparency, professionalism, and teamwork – now might be the time for you to accelerate your career as part of one of the 50 Best Managed Companies in Canada.

E04JI800v32e407kw9y

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Customer Service Representative

Calgary, Alberta Shutterfly

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Job Description

Job Description

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.

What You’ll Do Here:

  • Answer inquiries from customers as well as explaining the products and services offered – by phone, email or mail
  • Receive, process, and track customer orders using Lifetouch systems
  • Investigate and resolve issues and complaints from customers
  • Act as the liaison between the customer and the Service Centre
  • Communicate with employees and customers through e-mail, mail, phone, or chat

The Skills You’ll Bring:

  • High school diploma or equivalent
  • Proficient speaking, reading and writing abilities in English
  • 2+ years of customer service experience
  • Basic to intermediate computer knowledge; including navigation of the internet
  • Superior phone and customer service skills/etiquette
  • Excellent interpersonal skills
  • Outstanding organizational time management and problem solving
  • Ability to patiently handle and resolve problems and complaints in a courteous and professional manner
  • Ability to maintain confidential information

Other Requirements:

  • Availability to work until December 2025, between the hours of 7:30 am -7:00 pm CST Monday-Friday
  • Minimum 18 years of age

This position is a remote, work from home position. You must be able to perform the same duties, assignments, and other work obligations equivalent to working onsite in a distraction-free environment.

  • Responsible to provide childcare/adult care during their assigned work schedule 
  • Continue to abide by Shutterfly’s policies, including but not limited to, Anti-harassment/Discrimination, Communications, and Workplace Safety policies
  • Be available to their manager, co-workers and customers during the employee’s assigned work schedule via telephone, email, and online messenger 
  • Notify their manager prior to any anticipated change in their assigned work schedule 
  • Be available to attend scheduled meetings from home or onsite as applicable 
  • Accurately record all working time via Kronos 
  • Maintain a designated at-home workspace in safe and secure condition 
  • Maintain a working cell phone to receive Multi-factor authentication messages to sign-in to VPN
  • Come to the site prior to the first day to set up and pick up computer system

The employee must provide all furniture, equipment and office supplies needed to work from home. Employees are responsible for the installation, monthly costs and maintenance of a reliable wired internet connection with a minimum of a 25 Megabits per second (Mbs)  download speed. Shutterfly/Lifetouch is not responsible for damage to or expenses for maintaining, repairing or replacing any furniture or employee equipment.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.

This position will accept applications on an ongoing basis until filled.

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Customer Service Representative

Calgary, Alberta Fuze HR Solutions Inc.

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Job Description

Job Description

Position: Customer Service Representative (CSR)

Onsite | Monday – Friday, 8:30 AM – 5:00 PM
Industry: Construction, Manufacturing, or Industrial (preferred)
Interviews: 1 virtual + 1 onsite
Experience Required: 1–3 years in a similar role

Key Responsibilities

Customer Service:

  • Deliver an exceptional customer experience via phone, email, fax, and in-person at the showroom.
  • Accurately input sales orders into the ERP system and ensure customers receive order confirmations.
  • Respond promptly to customer inquiries, concerns, and service requests.
  • Ensure sales orders reflect current pricing agreements or project-based quotes.
  • Provide thorough assistance and follow-up for all technical support inquiries.
  • Handle product return requests by collecting and verifying required documentation.
  • Forward keying requests to the appropriate department.
  • Coordinate with the Accounts Receivable team to assess customer credit limits.
  • Notify Account Managers when a customer refuses a shipment and it is returned.

Pick-Up Counter Duties:

  • Place ready-for-pick-up orders in the designated blue bin.
  • Group multiple orders for the same customer and file them correctly.
  • Monitor the pick-up bin to ensure orders are no older than two weeks.
  • Follow up with customers regarding orders that have not been collected within two weeks to arrange pickup or delivery.

Back Order Management:

  • Regularly review the back order report to identify orders ready for fulfillment.
  • Allocate inventory and prepare sales orders for shipment.
  • Oversee orders designated for complete shipment, ensuring all items are available.

Return Merchandise Authorization (RMA):

  • Assess customer return requests and verify provided details to determine RMA eligibility.
  • Determine and communicate applicable restocking fees.
  • Record approved RMAs in the ERP system and attach all relevant documentation.
  • When items are rejected under an RMA, inform the customer of the reasons and coordinate return logistics. If the return is approved, process repairs, replacements, or credits as needed.


#ONDT #ondt

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Customer Service Representative

Calgary, Alberta Advantage Ford

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Job Description

Job Description

The Wood Automotive Group, one of Alberta's largest automobile retailers for over 40 years, is offering an exciting opportunity for a Customer Service Representative (CSR) to join the team at Advantage Ford!

The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 9 dealerships, a collision repair centre and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people. If you’ve got what it takes to be a natural leader, trainer and coach with a proven track record in the automotive industry than this is your opportunity to join us.

About the Role:

The CSR ensures all service customers receive a warm reception and responds to all service phone calls in a prompt, professional manner. Confidence in completing outgoing phone calls is necessary. Strong telephone etiquette, computer, and customer service skills are also required.

Candidates must be reliable team players who are committed to providing outstanding customer service.

Previous dealership experience is considered an asset.

Some of the rewards of joining our team:

  • Exceptional benefits package
  • Pension Plan with employer contributions – free money!
  • Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
  • Corporate rates at YMCA and Goodlife Fitness
  • Group social events and company perks

Our unique culture:

Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For over 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as: the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Shaw Charity Classic.

We thank all candidates for their interest. Only those selected for interviews will be contacted.


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Customer Service Representative

Calgary, Alberta Hello World Recruitment

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Job Description

Personal Line Insurance - CSR | $60-65K + commission


At Hello World Recruitment, we specialize in identifying and offering top-tier Insurance Broker opportunities across North America.


What We're Looking For:

3+ years brokerage experience (no direct writers)

RIBO licensed with strong auto/home knowledge

Local to Markham/GTA for reliable hybrid attendance

PowerBroker experience preferred (but we'll train the right person!)

Someone who thinks like an advisor , not just processes tasks


Why You'll Love Working at this Brokerage:

Family-owned independent brokerage - no corporate bureaucracy!

$60-65K + commission opportunities on referrals (40% NB, 25% renewals)

True hybrid flexibility - 2 days WFH after training

Clear growth path : CSR → Account Manager → Team Lead, Or Producer


Your Day-to-Day:

• Handle policy changes and client inquiries with confidence

• Support producers with servicing tasks (no cold calling!)

• Build lasting client relationships through proactive service

• Ask the right questions to truly help clients

• Work with major carriers using modern systems


Ready to Join a Team That Values Your Experience?

Apply now or send your resume directly!


If you're tired of corporate culture and want to be part of a team where your expertise is truly appreciated, let's talk!


#InsuranceCareers #CSR #MarkhamJobs #InsuranceBroker #CustomerService #RIBO #HybridWork #FamilyBusiness


Contact:

If this role sounds like a good fit for you, please reach out to us directly at to learn more.

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Customer Service Representative - Remote

New
Calgary, Alberta Tim's Financial

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Job Description

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience. Think of it this way - when the person you care about most in the world reaches out to us for support, what type of experience do you want them to have? Bingo.That’s what our team strives to create for every customer. Yes we’re part of a financial institution, but on this team we create value through interactions, not transactions.

Earn $21.50 CAD per hour¹

Work from the comfort of your home

You must be able to work minimum of 25 hours per week. Minimum 6 hours requirement on at least 1 weekend day (Sat and/or Sun)

Set your own flexible schedule between Monday to Sunday (Including Holidays) 7am-8pm MST²

Training is paid (Must be on Video for the entire duration of Training - 2 days and must attend all training and nesting schedule in order to pass training)

Experience & Skills Requirements:

At Neo, we value collaboration, accountability, and integrity. These core attributes shape our company culture and guide us in delivering exceptional service to our customers. Join a community that's committed to excellence and making a real difference in people's lives.

1+ year of customer-facing experience

Strong problem-solving skills and a passion for innovation

Eagerness to learn and adapt to new technologies

Ability to meet performance objectives and productivity targets

Comfortable with change and excited about growth opportunities

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Customer Service Representative (Calgary Crowfoot)

Calgary, Alberta Trail Appliances Ltd.

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Job Description

Job Description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a “people-first” attitude, professionalism, and patience, you’ll go above and beyond to provide tailored solutions, ensuring every customer feels heard, valued, and supported.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

  • Health & dental benefits
  • Personal care days
  • Statutory holidays off
  • Employee & family assistance program
  • Employee discounts

What you’ll be doing:

  • Assist and greet customers, both in person and over the phone, ensuring a welcoming and professional experience.
  • Book deliveries and coordinate scheduling to meet customer needs.
  • Accurately and efficiently process customer payments and type up invoices — a minimum typing speed of 40 words per minute is required to meet operational standards.
  • Maintain organized records and manage filing systems.
  • Collaborate with sales consultants and team members to provide optimal solutions and support.

What you need to be successful:

  • Demonstrate a strong work ethic, punctuality, attention to detail, and a genuine desire to help people.
  • Proactively provide input and recommendations to enhance the customer experience.
  • Collaborate with various departments to resolve customer issues efficiently and effectively.
  • Quickly learn and adapt to computer software and systems.
  • Exhibit outstanding oral and written communication skills while working effectively within a diverse team.

Availability:

This is a full-time position and will require you to be available:

Monday to Sunday from 10:00am to 6:00pm

Compensation:

$16/hr

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.

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Call Center Customer Service Representative

Calgary, Alberta Clearview Plumbing & Heating Ltd.

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Job Description

Job Description

Salary:

Are You A Customer Service Expert Who Wants To Work for a Thriving Company Where You Can Grow, Be Recognized, And Be Rewarded For Your Work?


Youre the best and you want to join a team that appreciates you, where you can create your own opportunities.

We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Calgary. You've probably seen our trucks and heard our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.


The big task

Today is awesome! You showed up for work, had a quick team meeting, and then sat down at your desk. The calls started coming in from people who needed your help. You answered calls, listened to those customers tell you what they needed, and you relied on your expertise to guide them.

When you encountered questions you couldnt answer, there was a friendly team member close at hand who not only gave you the answer but provided on-the-spot training so you would always know how to handle these questions in the future. When the incoming calls slow down, you turn your attention to follow-up calls you conduct with customers to help them. You end your day

knowing that you helped a lot of customers and played an integral part of the Clearview team. Youre already looking forward to tomorrow!


REQUIREMENTS / SKILLS

  • Actively listen to problems and help provide solutions.
  • Ability to prioritize and multitask items with conflicting deadlines at various stages of completion.
  • You understand the importance of serving others (your team members and our customers)
  • Strong desire to be a better at your job tomorrow than you are today
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Actively participate in regular professional training.
  • Youre flexible: You are able to work full-time hours but those hours might be day-time, evening and/or weekend shifts


EXPERIENCE

  • Operations and customer service experience is an asset.
  • Minimum of 5 years experience in a customer service position.
  • Experience with efficient office organization.


Learn more about us

If you want to be part of something bigger than just a job make this career move and find exactly what youre looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Clearview Service by visiting When you're ready, please follow the directions to apply for this position.


Location: SE Foothills Industrial Park (our location is not bus/transit friendly- you will need reliable transportation to get to our location) This is not a remote position.


Hours : Monday to Saturday 8-10 hours a day, possible additional evening and weekend hours. You are On call one week out of every month

Wage: $18-$21 to start.

Apply now 100% confidential

Now Is Your Time

To get started, click the Apply button now and send us your resume

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