12 Help Desk Support jobs in Montréal

Job Description

PLEASE APPLY HERE DIRECTLY:

We’re seeking talented folks to join our team and help customers in the US and Canada succeed and become passionate about our platform. The Customer Support Specialist role is ideal for someone with great communication skills, firsthand knowledge of the restaurant industry, and a solid understanding of complex point-of-sale systems. Additionally, the ideal candidate is detail-oriented, adaptably problem-solves, multi-tasks efficiently enjoys client interaction, and is genuinely eager to learn. We will be expanding into Quebec in late 2022 and are looking for someone to work with customers via email, phone, and Zoom in Canadian-French. This role will serve customers in the US and Canada, so you will be working in both English and French on a daily basis.

Location: Montreal, Quebec - This will be a contract position with the opportunity for a full-time role.
Although this is a remote job, we would like the candidate to live in or near Montreal.

MarginEdge: A workplace with purpose.
As a team built by former (and current!) restaurant operators, our mission is to bring operators the same energy, attention to detail, and passion that they bring to their guests. Our culture is deeply rooted in service, partially because that’s where so many of our team come from (including everyone on our Business Development team), but also because we believe it is just the right way to run a business. We design our software with profound empathy for the complexity of running a restaurant, and the goal of making the magic just a little easier for operators by taking the complex (read: very annoying) back office tasks off their plate, while empowering them with real-time data. We are venture-backed, serve more than 3,000 restaurants, and boast a 90 +% client retention rate even after COVID.

How you’ll add value to MarginEdge:

• Provide excellent phone and email support, including with our French-speaking Canadian clients
• Troubleshoot client issues and help restaurants solve problems
• Customer follow-up with status updates regarding their questions or requests
• Develop a strong understanding of our software platform and customer tools
• Effectively communicate and work collaboratively with other English-speaking teams inside the company
• Localize help materials for our French-speaking Canadian clients

Training: Training will consist of remote Zoom/Google Meets on a daily basis for the first 60 days. In the first 60 days, we would require travel to our corporate office, outside of Washington, DC. After the first 60 days, possible quarterly visits to the corporate office.

To be successful in this role you’ve got:

• Fluent/Bilingual: French (Canadian) and English ( This is a must)
• Experience in the hospitality industry in a Manager, General Manager, or Admin/Bookkeeper role
• Passionate about customer service
• Excellent computer skills, including some familiarity with Excel and Word, proficient typing skills
• Strong attention to detail, very organized
• Explores new products and technologies
• Professional verbal and written communication skills
• Enjoys problem-solving and finding innovative and creative solutions to challenges.
• Able to juggle multiple tasks at once.
• Comfortable in a fast-moving environment, where change is the norm, potentially including your role changing and growing as the company does

What’s it like to work for MarginEdge?

Imagine the fun of a great restaurant - surrounded by a team of people (including some that you help to manage!) who care about hospitality, care about quality, and care about each other - then subtract the long nights, weekends, drunk customers at the bar.et voila, MarginEdge!

We work hard, we work fast and we fuel our work with a commitment of transparency from leadership, straight talk and trust between teams. We believe that the best people do their best work when they feel empowered - so whether you are remote or in our office (likely eating a catered lunch from our clients) you get to work with your manager to call your shot on what works best for you.

And surprisingly exactly no one, we are obsessed with restaurants so most water cooler talk (virtual or IRL) will probably be about the pasta at our new client’s spot in the city or the burger we just can’t get off our minds from lunch last week. In addition to being so dynamic, we stay grounded in embracing a flat organization with robust opportunities to engage with C-Suite members about any topic you have in mind.

Our Fine Print is Bold: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran, marital, disability status or any other characteristic protected by law. You be you. While we are proudest of our commitment to exceptional culture and creating a truly excellent work environment, we see our benefits as an extension of that belief. Our benefits package is designed to be exceptionally competitive and a reflection of our commitment to a best-in-class workplace for all.

Job Description

Job Title:
Customer Support Manager & QA/Training Lead – Remote (Canada, Quebec preferred)

Job Location:
Remote, Canada (Quebec preferred)

In-Office, Hybrid or Remote:
Remote

Languages:
Bilingual English & French required

Employment Type:
Contractor/Retainer (full-time dedicated role)

About the Client:
Inner Circle Agency is hiring on behalf of a leading marketing agency with a strong presence in Canada and the U.S. The agency has just signed a major contract with one of the world’s largest corporations to launch a new subscription-based consumer brand. The first rollout begins in Toronto, with expansion to Montreal/Quebec close behind. The brand will be built on Shopify and supported by a dedicated creative and growth team.

Role Overview:
We are seeking a Customer Support Manager & QA/Training Lead to build and lead the customer support function for this new subscription-based energy brand. This is not a maintenance role, it’s a build-from-scratch opportunity. You will design tools, processes, training, and QA frameworks, then recruit and manage the first customer support agents as the team scales.

This role requires a balance of hands-on execution and leadership , ensuring every process is set up to deliver exceptional customer experiences across both English and French markets.

Key Responsibilities:
Build and implement the customer support function for a new Shopify-based consumer brand
Develop and oversee workflows, tools, documentation, and knowledge bases
Hire, train, and lead the first 3 customer support agents, with the team expected to grow quickly
Establish QA processes and performance standards, ensuring quality in every interaction
Manage day-to-day operations during the brand launch
Provide insights from customer feedback to guide product, operations, and marketing strategies

Qualifications:

Required:
5+ years in customer support management, ideally in consumer/CPG brands
Proven experience building support operations from scratch (Shopify/eCommerce experience a strong asset)
Strong background in QA frameworks, training programs, and agent development
Project management skills with ability to move quickly under deadlines
Bilingual fluency in English and French (spoken and written)

Preferred:
Experience with subscription-based or high-volume eCommerce brands
Familiarity with platforms such as Zendesk, Gorgias, Freshdesk
Knowledge of Canadian consumer expectations in both English- and French-speaking markets

What the Client Offers:
The chance to build and scale a customer support function from day one
A key leadership role in shaping customer experience for a high-growth brand
Remote-first contractor/retainer setup with competitive pay
Opportunity to join during a high-growth period
A collaborative, bilingual culture

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!

Job Description

Salary:

Position Summary

We are seeking a Level 1 Associate Technical Support Analyst to join our global support team and provide first-line support for our Document Automation clients. You will leverage your technical knowledge and communication skills to troubleshoot issues, guide users, and ensure a high level of customer satisfaction. This is an exciting opportunity for someone early in their career who is a self-starter eager to dig in and grow!

Key Responsibilities

- Serve as the first point of contact for Document Automation support across North America and Europe.

- Troubleshoot technical issues related to integrations (e.g., Dynamics 365, Salesforce, SharePoint, SSO, e-signature tools).

- Manage ticket queues and meet SLAs.

- Maintain strong client relationships through proactive communication.

- Contribute to internal and client-facing documentation.

- Escalate unresolved issues as needed.

- Provide updates on system availability.

Required Qualifications

- 1+ years of experience in technical support within a SaaS or software environment.

- Strong proficiency in Microsoft Word and Office.

-Hands-on experience with Dynamics 365, Salesforce, or SugarCRM.

- Foundational knowledge of web technologies: IIS, JavaScript, XML, JSON.

- Bilingual: French and English.

- Strong organizational skills.

-Customer-first attitude

-Self-Starter, Self-Motivated

Nice to Have

- Familiarity with DocuSign, Adobe Sign, etc.

- Knowledge of SSO.

-Experience with SharePoint Online.

Location

Terrebonne, QC. Hybrid 2 days per week from our office.

rue Nationale

Montreal, Quebec

J6W 0E2

About Experlogix

Experlogix helps organizations transform and automate complex processes with powerful CPQ and document automation solutions. Our Document Automation platform supports robust integrations including HTTP, SMTP, MS SharePoint, MS Dynamics 365 (F&O, BC), Salesforce, SugarCRM, SPW, and Single Sign-On (SSO). We also support e-signature tools like Adobe Acrobat Sign, DocuSign, OneSpan, Sertifi, and ConsignO Cloud.

Find Your Passion at Experlogix!

At Experlogix, we strive to create a culture of dedicated and engaged team members with a strong organizational commitment. We emphasize growth and place people in careers, not jobs, with opportunities to grow personally and professionally. Our purpose is to fuel your passion through rewarding careers and opportunities! See why we were named a Top 10 Dynamics Marketplace solution by Microsoft and as one of the best software and service companies in the Silicon Slopes!

Our Company
Celebrating its 20th year anniversary, Experlogix is a global leader in Configure, Price, Quote (CPQ), eCommerce and Document Automation technology, specializing in fully integrated solutions for the Microsoft Dynamics, Salesforce, and SAP platforms. We have physical offices in the US, Canada, Belgium, Ireland and the Netherlands and remote team members worldwide.

Job Description

We are looking for a Customer Service Sales Support Specialist to join our team!

You will support online customers and collaborate closely with the sales team to drive satisfaction and performance

Main tasks of the Customer Service Sales Support Specialist :

• Respond to customer inquiries regarding online orders, product details, and account issues via email, chat, and phone
• Process customer orders accurately and efficiently to ensure timely fulfillment and delivery
• Collaborate with the sales team to identify customer needs and provide tailored solutions
• Maintain and update customer records in the CRM system with accuracy
• Troubleshoot and resolve customer issues related to online transactions and account management
• Monitor sales trends and provide feedback to the sales team for strategic improvements
• Assist in creating online sales materials and resources to enhance customer engagement
• Stay informed about product launches, promotions, and updates to communicate effectively with customers
• Support and train new team members on sales processes and customer service best practices

Requirements for the Customer Service Sales Support Specialist position :

• Experience as a Customer Service Representative or Sales Support Specialist, preferably in e-commerce
• Strong understanding of online sales processes and customer service principles
• Proficiency in Microsoft Office Suite, especially Excel
• Excellent verbal and written communication skills
• Ability to analyze data and generate reports to support sales strategy
• Strong problem-solving abilities and a customer-focused mindset
• Fluent in French Canadian and English
• Familiarity with e-commerce platforms and online sales tools

Apply today!

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Nous sommes à la recherche d’un(e) Spécialiste du soutien aux ventes et service à la clientèle pour se joindre à notre équipe !

Vous soutiendrez les clients en ligne et collaborerez étroitement avec l’équipe des ventes pour assurer leur satisfaction et contribuer aux résultats

Responsabilités du Spécialiste du soutien aux ventes et service à la clientèle :

• Répondre aux demandes des clients concernant les commandes en ligne, les produits et les comptes par courriel, clavardage et téléphone
• Traiter les commandes avec précision et efficacité pour assurer une livraison rapide
• Collaborer avec l’équipe des ventes pour cerner les besoins des clients et proposer des solutions adaptées
• Mettre à jour et maintenir les dossiers clients dans le système CRM avec exactitude
• Résoudre les problèmes liés aux transactions en ligne et à la gestion des comptes
• Surveiller les tendances de vente et fournir des commentaires pour améliorer les stratégies
• Participer à la création de matériel de vente en ligne pour améliorer l’engagement des clients
• Se tenir informé(e) des lancements de produits, promotions et mises à jour pour une communication claire
• Former et soutenir les nouveaux membres de l’équipe sur les processus de vente et les meilleures pratiques en service à la clientèle

Exigences pour le poste de Spécialiste du soutien aux ventes et service à la clientèle :

• Expérience comme représentant(e) au service à la clientèle ou spécialiste du soutien aux ventes, idéalement en commerce électronique
• Bonne compréhension des processus de vente en ligne et des principes du service à la clientèle
• Maîtrise de la suite Microsoft Office, notamment Excel
• Excellentes compétences en communication orale et écrite
• Capacité d’analyse des données et de production de rapports pour soutenir les stratégies de vente
• Excellentes aptitudes en résolution de problèmes et orientation client
• Maîtrise du français canadien et de l’anglais
• Connaissance des plateformes de commerce électronique et des outils de vente en ligne

Postulez dès aujourd’hui !

#QPQC

Job Description

Hello! We’re FortNine. We help Canadian riders access the knowledge and gear they need so that they can spend less time worrying over logistics, and more time on their wheels. If you’re looking to join a team dedicated to top-notch quality service, promoting staff development, and establishing itself as an industry-dominant leader in the e-commerce space, then we’d love to hear from you!

At FortNine, Operations is in our DNA; we're experts in the space, and we thrive within it! If you are passionate about providing an elite level of service to both customers and your peers, are a problem solver able to combine scrappy start-up execution (as a philosophy; we've been around for almost 20 years!) with a high standard for excellence, and thrive in a fast-paced tech-enabled environment, then FortNine is for you!

Key Responsibilities:

• Order Management: Place orders with vendors within specified timeframes, ensuring timely fulfillment and smooth processing.
• Issue Resolution: Proactively follow up with vendors and couriers to address and resolve any order-related issues, ensuring a seamless customer experience.
• Order Verification & Risk Analysis: Helping in conducting thorough fraud and risk assessments on orders and resolving any payment-related concerns efficiently.
• Communication: Maintain strong communication with customers, vendors, couriers, and banks as needed to support daily operations. A friendly and professional attitude is key—we’re a people-first team!
• Operational Support: Assist the customer service and operations teams by providing timely updates and responses on related tasks. 
   

Job Requirements:

• This position is a full-time on-site position. Candidates must be located in Montreal, QC.
• English & French: Excellent communication skills, both written and verbal.
• Strong Microsoft Excel knowledge. Understanding SQL queries an asset.
• Excellent web research and navigation skills.
• Ability to contribute to a team while also working independently. We don’t believe in micro-managing.
• Ability to work in a fast-paced environment and multitask during a peak seasonal surge, and remain productive during the subsequent off-season.
• Powersports knowledge is not necessary, but is an asset (automotive, motorcycle, off-road, snowmobile, MTB, marine, and ATV).

Bonjour ! Nous sommes FortNine. Nous aidons les motocyclistes canadiens à accéder aux connaissances et à l’équipement dont ils ont besoin afin qu’ils puissent passer moins de temps à se soucier de la logistique et plus de temps sur leurs roues. Si vous souhaitez rejoindre une équipe dévouée à un service d’excellence, favorisant le développement du personnel et cherchant à s’établir comme leader dominant dans le domaine du commerce électronique, alors nous serions ravis d’avoir de vos nouvelles !

Chez FortNine, les opérations font partie intégrante de notre ADN : nous sommes experts dans le domaine et nous excellons dans ce que nous faisons ! Si vous êtes passionné par la fourniture d’un niveau de service d’élite aussi bien aux clients qu’à vos collègues, si vous êtes un résolveur de problèmes capable de combiner l’approche dynamique d’une start-up (comme philosophie, nous existons depuis près de 20 ans !) avec des standards élevés d’excellence, et si vous aimez évoluer dans un environnement technologique rapide, FortNine est fait pour vous !

Responsabilités principales :

● Gestion des commandes : Passer des commandes auprès des fournisseurs dans les délais spécifiés, en assurant une exécution rapide et un traitement fluide.

● Résolution des problèmes : Assurer un suivi proactif auprès des fournisseurs et des transporteurs afin de résoudre tout problème lié aux commandes, garantissant ainsi une expérience client optimale.

● Vérification des commandes et analyse des risques : Participer à des évaluations approfondies des risques et des fraudes liés aux commandes, et résoudre efficacement tout problème relatif aux paiements.

● Communication : Maintenir une communication efficace avec les clients, fournisseurs, transporteurs et banques afin de soutenir les opérations quotidiennes. Une attitude amicale et professionnelle est essentielle – nous sommes une équipe orientée vers les personnes !

● Soutien opérationnel : Assister les équipes du service à la clientèle et des opérations en fournissant rapidement des mises à jour et des réponses sur les tâches associées.

Exigences du poste :

● Ce poste est à temps plein, en présentiel. Les candidats doivent être situés à Montréal, QC.
● Anglais et français : Excellentes compétences en communication orale et écrite.
● Solide connaissance de Microsoft Excel. La maîtrise des requêtes SQL constitue un atout.
● Excellentes compétences en recherche et navigation sur le web.
● Capacité à contribuer à une équipe tout en travaillant de manière autonome. Nous croyons à l'autonomie de chacun.
● Capacité à travailler dans un environnement dynamique, gérer plusieurs tâches simultanément durant les périodes de pointe saisonnière, et demeurer productif lors des périodes creuses.
● La connaissance des sports motorisés n’est pas obligatoire, mais constitue un atout (automobile, moto, tout-terrain, motoneige, VTT, marine).

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