75 Information Technology jobs in Mississauga
Manager, Information Technology
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Job Description
Description
We’re looking for a strategic and hands-on IT Manager to lead our internal technology operations, including help desk services, end-user support, and business application support. This role is critical to ensuring our employees have the tools, access, and technical assistance they need to succeed in a fast-paced and digital-first environment.
As Manager of IT, you’ll lead the IT support team, oversee application lifecycle support, and ensure operational efficiency, security, and service quality across the organization. This role blends leadership, systems knowledge, and customer service to keep our technology environment running smoothly while enabling productivity across the organization.
Key Responsibilities
Team & Leadership
- Manage and mentor the help desk and application support team, ensuring high levels of performance and customer satisfaction.
- Set performance goals, provide coaching, and conduct regular evaluations.
- Develop and maintain standard operating procedures and escalation paths.
- Participate in change management and incident response processes to reduce system downtime and disruptions.
- Create and maintain documentation, runbooks, FAQs, and knowledge base articles to empower self-service and training.
Help Desk Operations
- Oversee the day-to-day operation of the IT help desk, ensuring timely response to incidents, service requests, and end-user issues.
- Monitor and manage SLAs, KPIs, and user satisfaction metrics to continuously improve support delivery.
- Ensure 1st and 2nd level support coverage across time zones (if applicable).
- Develop knowledge base and documentation for efficient issue resolution and self-service.
Application Support
- Own the support lifecycle for business-critical applications—ensuring quick resolution, root cause analysis, and clear communication
- Work with vendors and internal teams to troubleshoot, escalate, and resolve application issues.
- Partner with engineering, DevOps, and third-party vendors for deeper issue troubleshooting and resolution.
- Maintain user access, licenses, and configurations for enterprise tools.
- Support application onboarding, patching, and routine maintenance cycles.
IT Operations & Infrastructure
- Collaborate with security, DevOps, and infrastructure teams to ensure device and system compliance.
- Lead the onboarding and support of new tools or systems (SaaS, enterprise apps, internal platforms).
- Support IT asset management, procurement, and lifecycle tracking.
- Manage license inventories, user access, and integrations for supported applications.
- Participate in audits, access reviews, and compliance initiatives.
- Lead or assist in technology rollouts and change management initiatives.
Continuous Improvement
- Identify areas to automate or streamline IT processes.
- Evaluate and implement new tools, technologies, or best practices.
- Monitor trends and recommend enhancements to systems and service delivery.
Skills, Knowledge and Expertise
- 5+ years of progressive experience in IT support, systems administration, or technical operations.
- 2+ years in a leadership or team lead role managing technical support personnel.
- Deep understanding of help desk operations and ITIL/ITSM best practices.
- Proficient with help desk platforms (e.g., Zendesk, Jira Service Management, ServiceNow, Sysaid).
- Experience supporting enterprise and SaaS applications (e.g., Microsoft 365, Salesforce, Slack, Atlassian, etc.).
- Strong working knowledge of SaaS applications and enterprise platforms.
- Experience with user support, endpoint management, and asset tracking tools.
- Familiarity with security and compliance standards.
- Familiarity with access management, SSO, ticketing systems, and remote support tools.
- Excellent leadership, communication, problem-solving skills and customer service skills.
- Ability to thrive in a fast-paced, collaborative, and remote-friendly environment.
Nice to Have
- Experience in a fintech or highly regulated environment.
- Familiarity with SQL, basic scripting, or log analysis for application-level support.
- Exposure to cybersecurity tools or compliance frameworks (SOC 2, ISO 27001, etc.).
- Experience supporting remote and hybrid teams.
Information Technology Analyst
Posted today
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Job Description
Inclusion without Exception:
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
About TCS:
TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
Skills and Responsibilities:
•The Senior IT Build Analyst provides broad range of research, installation, maintenance, configuration, administration and/or provisioning of systems/applications May also be involved in deployment and release management activities
•Specifically, this position is responsible for the planning of all non-functional testing requirements and provides an overview of the required NF-testing to the test execution team to ensure test expectations are met
•Create non-functional test plans for Application, Middleware and Database technologies on project-by-project basis
•Work with application SMEs and architects to understand the non-functional requirements for an application
•Work with functional test planners to identify test cases to validate non-functional requirements
•Understand and document steps to prepare an environment for failover and negative testing
•Ensure data requirements are understood and documented for test execution
•Work with project delivery leads to create a schedule for all non-functional testing
•Communicate to platform owners and LOBs entry and exit criteria for the PAT phase of a project
•Work hours for this technology is EST 8:30am-5pm-
•MUST HAVE: Nonfunctional tester good yrs + with experience creating and conducting these types of tests: Shakedown
•Operability, Negative, Failover, Custom Monitoring, and Fallback/Fall Forward testing
•Proficiency or min of Strong hands-on experience in the following technologies with regards to non-functional testing: WebSphere, Oracle, SQL, DB2, MQ, Unix/AIX (including knowledge of Unix commands), Network (load-balancing/F5), Windows Server cluster
•Proficiency in MS Word, MS Excel, MS Project, VISIO (infra diagram)
•PMLC
•Cloud
•Proficiency in HP Quality Centre
•Large technology infrastructure
•Knowledge Agile / Waterfall
•Excellent written and verbal communication skills with an ability to translate
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.
Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.
Information Technology Analyst
Posted today
Job Viewed
Job Description
Inclusion without Exception:
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
About TCS:
TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
Skills and Responsibilities:
•The Senior IT Build Analyst provides broad range of research, installation, maintenance, configuration, administration and/or provisioning of systems/applications May also be involved in deployment and release management activities
•Specifically, this position is responsible for the planning of all non-functional testing requirements and provides an overview of the required NF-testing to the test execution team to ensure test expectations are met
•Create non-functional test plans for Application, Middleware and Database technologies on project-by-project basis
•Work with application SMEs and architects to understand the non-functional requirements for an application
•Work with functional test planners to identify test cases to validate non-functional requirements
•Understand and document steps to prepare an environment for failover and negative testing
•Ensure data requirements are understood and documented for test execution
•Work with project delivery leads to create a schedule for all non-functional testing
•Communicate to platform owners and LOBs entry and exit criteria for the PAT phase of a project
•Work hours for this technology is EST 8:30am-5pm-
•MUST HAVE: Nonfunctional tester good yrs + with experience creating and conducting these types of tests: Shakedown
•Operability, Negative, Failover, Custom Monitoring, and Fallback/Fall Forward testing
•Proficiency or min of Strong hands-on experience in the following technologies with regards to non-functional testing: WebSphere, Oracle, SQL, DB2, MQ, Unix/AIX (including knowledge of Unix commands), Network (load-balancing/F5), Windows Server cluster
•Proficiency in MS Word, MS Excel, MS Project, VISIO (infra diagram)
•PMLC
•Cloud
•Proficiency in HP Quality Centre
•Large technology infrastructure
•Knowledge Agile / Waterfall
•Excellent written and verbal communication skills with an ability to translate
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.
Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.
Category Manager - Information Technology

Posted today
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Job Description
In this procurement consulting role, the Category Manager will lead the development, execution, and ongoing management of category/sourcing strategies for IBM's Procurement BPO clients. Above and beyond strategic sourcing activities, the Category Manager should understand external variables, learn the internal landscape of our client (requirements, organizational structure, priorities) and develop relationships to successfully deliver improved cost, reduced risk, and more efficient programs.
**Your role and responsibilities**
* Develops category strategies and/or sourcing strategies for the assigned areas of responsibility.
* Builds deep relationships with cross-functional client stakeholders including retained Procurement teams, business stakeholders, Legal, and Finance.
* Identifies cost savings opportunities across the client's Information Technology spend.
* Acts as a trusted advisor and SME in the areas of sourcing and negotiating contracts for Technology and other Indirect categories.
* Achieves cost savings, risk mitigation, and process efficiencies through various value levers.
* Leads supplier selection process across multiple simultaneous projects within the category.
* Leads negotiations with current and potential suppliers as part of the contract renewal or vendor selection process.
* Collects and analyzes internal/external category data, metrics, and reports to track performance against targets and identify new sourcing opportunities or category insights.
* Innovates within the procurement space; looking at new ways to structure programs or categories, benefit from changes in supply market, or modify tools/processes to add value.
* Provides support throughout the sourcing and contracting process when necessary, ensuring seamless handoff to our clients when appropriate.
**Required technical and professional expertise**
* A minimum of 7 years of strategic sourcing and category management experience
* 4+ years sourcing IT categories in areas such as: Hardware, Software, IT Services, and Telecom
* Candidates must be willing and able to travel to client locations based on business requirements (US & Canada clients).
* The required location for this position is Toronto, ON (up to 5 business days per week in an IBM or client office).
**Preferred technical and professional experience**
* Previous experience in a client facing / consultative role
Degree in Business, Law, Supply Chain Management or other applicable field
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Information Technology Security Engineer
Posted today
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Job Description
Job Description
Job Title: IT Security Engineer
Job Overview:
We are seeking a highly skilled IT Security Engineer to join our dynamic team. The ideal candidate will possess strong expertise in network security, cryptography, and secure IT architecture. This position offers an exciting opportunity to contribute to the protection and enhancement of our organization’s IT infrastructure, ensuring the security, integrity, and resilience of our systems.
Key Responsibilities:
As an IT Security Engineer, your responsibilities will include, but are not limited to, the following:
Security Standards & Protocols:
Review, analyze, and apply industry-standard protocols such as X.400, X.500, and SMTP to ensure compliance with best practices.
Oversee security protocols across all layers of the OSI and TCP/IP stacks, including IPSec, IPv6, SSL, and SSH.
Systems & Networking:
Manage and secure operating systems including MS, Unix, Linux, and Novell, ensuring proper hardening and security measures are in place.
Configure and secure networking protocols such as HTTP, FTP, Telnet, DNS, and NTP.
Support the design, configuration, and maintenance of network routers, multiplexers, and switches.
IT Security Analysis & Implementation:
Perform comprehensive analysis and troubleshooting of IT security tools, vulnerabilities, and threats.
Evaluate and apply security best practices, including shell scripting, service identification, access control, and network hardening.
Monitor and analyze security data, generating detailed reports, advisories, and actionable insights.
Implement IT Security solutions, preparing technical reports and implementing risk mitigation strategies.
Intrusion Detection & Prevention:
Deploy and manage intrusion detection/prevention systems (IDPS), firewalls, and other security technologies to defend against malicious code and unauthorized access.
Conduct regular security audits and provide independent verification and validation (IV&V) support for security-related projects.
Security Protocol Testing & Training:
Design, develop, and execute IT Security protocol tests, security exercises, and simulations.
Prepare and deliver training materials to internal teams on security protocols and best practices.
Contingency Planning & Documentation:
Review and assess Business Continuity Plans (BCPs), Disaster Recovery Plans (DRPs), and contingency plans for IT Security compliance.
Prepare detailed documentation, including audit reports, security assessments, and contingency plans.
Project Oversight:
Provide leadership and oversight for IT Security-related projects, ensuring timely and successful implementation.
Guide the team on security matters, providing expertise on evolving threats and best practices.
Experience Levels:
Level 1: 3-5 years of experience in IT Security.
Level 2: 5-10 years of experience in IT Security.
Level 3: 10+ years of experience in IT Security.
Skills & Qualifications:
Must Have:
5+ years of experience in IT Security Engineering.
Enhanced Reliability Security Clearance.
Proficiency with security protocols and standards, including SSL, Telnet, SSH, X.400, X.500, and S-MIME.
Strong knowledge of TCP/IP and OSI (Open Systems Interconnection) model.
Deep understanding of Domain Name System (DNS) and Network Time Protocol (NTP).
Expertise in cryptographic algorithms and security techniques.
Nice to Have:
Experience with Simple Mail Transfer Protocol (SMTP) and X.509 Certificate Protocols.
Fluency in both French and English.
Experience working with emerging technologies and IT Security tools.
Certifications & Additional Skills:
Relevant certifications (e.g., CISSP, CISM, CEH) are a plus.
Proven industry knowledge in network security, cryptography, and intrusion detection/prevention systems.
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Information Technology Project Manager
Posted today
Job Viewed
Job Description
*** This position is open to anyone living in the EST, CST or MST time zones. The role is fully remote but will require occasional travel, on average about once a month.***
Our employer is a leading first-responder cybersecurity organization enabling clients to swiftly and effectively return to business following a cyber-attack. As a global market leader in ransomware post-breach remediation and cyber-attack first response, they consistently deliver results that exceed market standards for handling cyber-extortion and ransomware events. Their team collaborates with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.
The employer has an exciting opening for a FRENCH SPEAKING PROJECT MANAGER - Cybersecurity Incident & Engagement Manager (CIEM), which is a consulting practitioner that is a key participant in the Incident Response teams. You will play an important role in managing and coordinating the response to cyber incidents, ensuring that they are handled in a timely and effective manner. This position involves working closely with internal and external stakeholders to mitigate risks, minimize damage, and facilitate recovery efforts. This is a client-facing role where you will be responsible for managing cybersecurity incidents on behalf of our clients, including Fortune 500 organizations, ensuring quick resolution and minimizing impact to their operations. The CIEM is responsible for maintaining incident response protocols, managing communication during an incident, and ensuring continuous improvement of incident response processes.
This role is unique, and it is not like any of the regular Project Management positions out there; to succeed you need to possess skills to influence contributors at all levels, have organizational skills to manage engagements from inception to invoicing, set up and run kick-off and status meetings, maintain regular and agile client communications, define and document Standard Operational Processes, control project budgets, improve processes, support quality assurance steps for final deliverables where required and act as an escalation point for engagement issues.
The CIEM must enjoy active and regular interaction with technical consultants, lawyers and clients to keep up with our fast-paced high-demand engagements. This is a very engaging and hands-on role that does not allow for dull moments and often requires daily collaboration with our global teams across Europe and North America.
It requires a person who understands the fundamentals of IT infrastructure, proactive security measures, disaster recovery and remediation activities as they relate to information security.
Strong relationship-building ability with our partners within the insurance and legal professions is a must as well as with end-clients. You will have accountabilities for all engagements assigned to you and should be able to manage multiple engagements in parallel, at different stages. You need to possess strong experience working in the Information Technology and/or Security fields and a keen interest in learning about incident response methodologies and underlying forensic and breach response principles.
Your primary responsibility will be to act as the main point of contact for engagement delivery. As an engagement manager in the Cybersecurity field, you are required to possess leadership skills as well as, exceptional time management skills, excellent attention to detail and uncompromising pursuit of quality.
INCIDENT MANAGEMENT
- Manage and coordinate engagement to address response to cybersecurity incidents, including data breaches, malware infections, system compromises, and other cyber threats.
- Act as the main point of contact during active incidents, ensuring clear and timely communication with internal stakeholders, management, and external parties (e.g., vendors, legal, regulators).
- Collaborate with technical teams to investigate, contain, and mitigate incidents.
- Maintain accurate and up to date records of incidents, including the timeline of events, response actions taken, deliverables, deadlines, and lessons learned.
- Create incident status reports and contribute to post-incident analysis.
- Assist in developing, testing, and refining incident response plans and procedures to ensure they are up-to-date and effective.
- Ensure regulatory and compliance requirements are met throughout the incident lifecycle.
- Support efforts to identify the root cause of incidents and recommend improvements to prevent future occurrences.
- Track incident response metrics, provide status updates, and report on incident trends to management.
- Coordinate and ensure all facets of the incident response process are successfully executed in an organized and trackable manner.
- Enforce our critical incident response SLAs across all team members.
- Identify gaps, risks and opportunities during the incident, and address them to ensure the success of the incident.
- Develop and deliver agile/rapid progress reports, proposals, requirements documentation and presentations to various audiences.
- Create a strong partnership with the Incident Technical Leads to ensure nothing is missed and all engagements are delivered successfully.
- Coordinate, run, and record an incident postmortem
PROJECT MANAGEMENT
- Manage a portfolio of complex initiatives that span one or multiple lines of business
- Collaborate with other teams to ensure agility and eliminate unnecessary delays
- Full engagement life cycle ownership: successful engagement delivery will include full implementation from initiation to deployment for several major or minor initiatives simultaneously
- Manage all aspects of multiple related engagements to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
- Report on success criteria results, metrics, test and deployment management activities
- Prepare budget estimates, projections and detailed engagement plans for all phases and types of engagements
- Effectively and organized management of resources used/needed and deliverables for each stream of the project.
- Control of project budgets, proactive tracking of change management and budget adjustments.
- Provide status reporting regarding milestones, deliverables, dependencies, risks and issues, progress, communicating across leadership and project stakeholders, often daily.
- Understand interdependencies between technology, operations and business needs.
- Manage scope approved and change management process for additional streams.
- Support the Statement of Work process.
JOB REQUIREMENTS
- Work Independently, remotely and with minimal supervision while delivering high-quality output
- Effective delivery of results in a fast-paced engagement environment
- Display an aptitude and desire for continuous learning at the leading edge of security
- Learn, understand and lead the deliverable of all the services
- Remain current on information security, emerging threat trends, and tools including methodologies to combat the same
- A high degree of comfort in customer-facing/consulting situations
- Travel as needed to customer locations for engagements requiring onsite presence including frequent travel with little notice. The ability to travel internationally may be required
- Flexibility to work with multiple time zones (clients and/or team members)
- Adhere to policies, procedures, and security practices in accordance with assigned customer’s established practices and internal policies
- Excellent written and verbal communication skills, with the ability to convey technical issues to non-technical stakeholders.
- Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
- Open to feedback and learning the company culture
- Ability to manage multiple tasks simultaneously and prioritize effectively under pressure.
LEADERSHIP
- This role will own accountability for the specific engagements assigned
- Support building a strong team
- Ability to lead engagements by managing team members from various technical teams
- Support new services and offerings to the marketplace
- Act as a leader and mentor to junior team members
- Provide on-site leadership for the engagement team by building and motivating team members to meet engagement goals, adhering to their responsibilities and milestones
- Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
- Resolve problems and understand escalation procedures; coordinate escalations and collaborate with client technology teams to ensure timely resolution of issues
EDUCATIONAL AND BACKGROUND REQUIREMENTS:
- Relevant educational background, preferably in a technical field such as Cybersecurity, IT, etc.
- 5+ Years of experience in incident or project management in a consulting role is preferred
- Experience managing high-performance teams and/or technical implementations,
- Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
- Strong problem-solving skills and attention to detail
- Ability to respond onsite in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as in some cases it is required.
- Excellent knowledge of MS Tools: Word, Excel, Visio, Powerpoint, Sharepoint.
Compensation Range:
- Base: 80-90k
- 10% annual bonus
- Extra time hours (2-3hrs/daily average = 150% pay/hr, for billable hours)
Benefits:
- Health benefits package (dental, medical, vision, drugs, travel, etc)
- 15 days of paid vacation per year
- 3 paid wellness days per year
- Monthly cell phone and internet allowance
- 3-month probationary period
Schedule:
- Monday to Friday
- Evening shifts
- On-call – must do one weekend a month.
- Weekend availability
- Willingness to travel: 25% (Preferred)
Information Technology Project Manager
Posted today
Job Viewed
Job Description
*** This position is open to anyone living in the EST, CST or MST time zones. The role is fully remote but will require occasional travel, on average about once a month.***
Our employer is a leading first-responder cybersecurity organization enabling clients to swiftly and effectively return to business following a cyber-attack. As a global market leader in ransomware post-breach remediation and cyber-attack first response, they consistently deliver results that exceed market standards for handling cyber-extortion and ransomware events. Their team collaborates with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.
The employer has an exciting opening for a FRENCH SPEAKING PROJECT MANAGER - Cybersecurity Incident & Engagement Manager (CIEM), which is a consulting practitioner that is a key participant in the Incident Response teams. You will play an important role in managing and coordinating the response to cyber incidents, ensuring that they are handled in a timely and effective manner. This position involves working closely with internal and external stakeholders to mitigate risks, minimize damage, and facilitate recovery efforts. This is a client-facing role where you will be responsible for managing cybersecurity incidents on behalf of our clients, including Fortune 500 organizations, ensuring quick resolution and minimizing impact to their operations. The CIEM is responsible for maintaining incident response protocols, managing communication during an incident, and ensuring continuous improvement of incident response processes.
This role is unique, and it is not like any of the regular Project Management positions out there; to succeed you need to possess skills to influence contributors at all levels, have organizational skills to manage engagements from inception to invoicing, set up and run kick-off and status meetings, maintain regular and agile client communications, define and document Standard Operational Processes, control project budgets, improve processes, support quality assurance steps for final deliverables where required and act as an escalation point for engagement issues.
The CIEM must enjoy active and regular interaction with technical consultants, lawyers and clients to keep up with our fast-paced high-demand engagements. This is a very engaging and hands-on role that does not allow for dull moments and often requires daily collaboration with our global teams across Europe and North America.
It requires a person who understands the fundamentals of IT infrastructure, proactive security measures, disaster recovery and remediation activities as they relate to information security.
Strong relationship-building ability with our partners within the insurance and legal professions is a must as well as with end-clients. You will have accountabilities for all engagements assigned to you and should be able to manage multiple engagements in parallel, at different stages. You need to possess strong experience working in the Information Technology and/or Security fields and a keen interest in learning about incident response methodologies and underlying forensic and breach response principles.
Your primary responsibility will be to act as the main point of contact for engagement delivery. As an engagement manager in the Cybersecurity field, you are required to possess leadership skills as well as, exceptional time management skills, excellent attention to detail and uncompromising pursuit of quality.
INCIDENT MANAGEMENT
- Manage and coordinate engagement to address response to cybersecurity incidents, including data breaches, malware infections, system compromises, and other cyber threats.
- Act as the main point of contact during active incidents, ensuring clear and timely communication with internal stakeholders, management, and external parties (e.g., vendors, legal, regulators).
- Collaborate with technical teams to investigate, contain, and mitigate incidents.
- Maintain accurate and up to date records of incidents, including the timeline of events, response actions taken, deliverables, deadlines, and lessons learned.
- Create incident status reports and contribute to post-incident analysis.
- Assist in developing, testing, and refining incident response plans and procedures to ensure they are up-to-date and effective.
- Ensure regulatory and compliance requirements are met throughout the incident lifecycle.
- Support efforts to identify the root cause of incidents and recommend improvements to prevent future occurrences.
- Track incident response metrics, provide status updates, and report on incident trends to management.
- Coordinate and ensure all facets of the incident response process are successfully executed in an organized and trackable manner.
- Enforce our critical incident response SLAs across all team members.
- Identify gaps, risks and opportunities during the incident, and address them to ensure the success of the incident.
- Develop and deliver agile/rapid progress reports, proposals, requirements documentation and presentations to various audiences.
- Create a strong partnership with the Incident Technical Leads to ensure nothing is missed and all engagements are delivered successfully.
- Coordinate, run, and record an incident postmortem
PROJECT MANAGEMENT
- Manage a portfolio of complex initiatives that span one or multiple lines of business
- Collaborate with other teams to ensure agility and eliminate unnecessary delays
- Full engagement life cycle ownership: successful engagement delivery will include full implementation from initiation to deployment for several major or minor initiatives simultaneously
- Manage all aspects of multiple related engagements to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
- Report on success criteria results, metrics, test and deployment management activities
- Prepare budget estimates, projections and detailed engagement plans for all phases and types of engagements
- Effectively and organized management of resources used/needed and deliverables for each stream of the project.
- Control of project budgets, proactive tracking of change management and budget adjustments.
- Provide status reporting regarding milestones, deliverables, dependencies, risks and issues, progress, communicating across leadership and project stakeholders, often daily.
- Understand interdependencies between technology, operations and business needs.
- Manage scope approved and change management process for additional streams.
- Support the Statement of Work process.
JOB REQUIREMENTS
- Work Independently, remotely and with minimal supervision while delivering high-quality output
- Effective delivery of results in a fast-paced engagement environment
- Display an aptitude and desire for continuous learning at the leading edge of security
- Learn, understand and lead the deliverable of all the services
- Remain current on information security, emerging threat trends, and tools including methodologies to combat the same
- A high degree of comfort in customer-facing/consulting situations
- Travel as needed to customer locations for engagements requiring onsite presence including frequent travel with little notice. The ability to travel internationally may be required
- Flexibility to work with multiple time zones (clients and/or team members)
- Adhere to policies, procedures, and security practices in accordance with assigned customer’s established practices and internal policies
- Excellent written and verbal communication skills, with the ability to convey technical issues to non-technical stakeholders.
- Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
- Open to feedback and learning the company culture
- Ability to manage multiple tasks simultaneously and prioritize effectively under pressure.
LEADERSHIP
- This role will own accountability for the specific engagements assigned
- Support building a strong team
- Ability to lead engagements by managing team members from various technical teams
- Support new services and offerings to the marketplace
- Act as a leader and mentor to junior team members
- Provide on-site leadership for the engagement team by building and motivating team members to meet engagement goals, adhering to their responsibilities and milestones
- Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
- Resolve problems and understand escalation procedures; coordinate escalations and collaborate with client technology teams to ensure timely resolution of issues
EDUCATIONAL AND BACKGROUND REQUIREMENTS:
- Relevant educational background, preferably in a technical field such as Cybersecurity, IT, etc.
- 5+ Years of experience in incident or project management in a consulting role is preferred
- Experience managing high-performance teams and/or technical implementations,
- Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
- Strong problem-solving skills and attention to detail
- Ability to respond onsite in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as in some cases it is required.
- Excellent knowledge of MS Tools: Word, Excel, Visio, Powerpoint, Sharepoint.
Compensation Range:
- Base: 80-90k
- 10% annual bonus
- Extra time hours (2-3hrs/daily average = 150% pay/hr, for billable hours)
Benefits:
- Health benefits package (dental, medical, vision, drugs, travel, etc)
- 15 days of paid vacation per year
- 3 paid wellness days per year
- Monthly cell phone and internet allowance
- 3-month probationary period
Schedule:
- Monday to Friday
- Evening shifts
- On-call – must do one weekend a month.
- Weekend availability
- Willingness to travel: 25% (Preferred)
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Information Technology Project Manager
Posted today
Job Viewed
Job Description
*** This position is open to anyone living in the EST, CST or MST time zones. The role is fully remote but will require occasional travel, on average about once a month.***
Our employer is a leading first-responder cybersecurity organization enabling clients to swiftly and effectively return to business following a cyber-attack. As a global market leader in ransomware post-breach remediation and cyber-attack first response, they consistently deliver results that exceed market standards for handling cyber-extortion and ransomware events. Their team collaborates with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.
The employer has an exciting opening for a FRENCH SPEAKING PROJECT MANAGER - Cybersecurity Incident & Engagement Manager (CIEM), which is a consulting practitioner that is a key participant in the Incident Response teams. You will play an important role in managing and coordinating the response to cyber incidents, ensuring that they are handled in a timely and effective manner. This position involves working closely with internal and external stakeholders to mitigate risks, minimize damage, and facilitate recovery efforts. This is a client-facing role where you will be responsible for managing cybersecurity incidents on behalf of our clients, including Fortune 500 organizations, ensuring quick resolution and minimizing impact to their operations. The CIEM is responsible for maintaining incident response protocols, managing communication during an incident, and ensuring continuous improvement of incident response processes.
This role is unique, and it is not like any of the regular Project Management positions out there; to succeed you need to possess skills to influence contributors at all levels, have organizational skills to manage engagements from inception to invoicing, set up and run kick-off and status meetings, maintain regular and agile client communications, define and document Standard Operational Processes, control project budgets, improve processes, support quality assurance steps for final deliverables where required and act as an escalation point for engagement issues.
The CIEM must enjoy active and regular interaction with technical consultants, lawyers and clients to keep up with our fast-paced high-demand engagements. This is a very engaging and hands-on role that does not allow for dull moments and often requires daily collaboration with our global teams across Europe and North America.
It requires a person who understands the fundamentals of IT infrastructure, proactive security measures, disaster recovery and remediation activities as they relate to information security.
Strong relationship-building ability with our partners within the insurance and legal professions is a must as well as with end-clients. You will have accountabilities for all engagements assigned to you and should be able to manage multiple engagements in parallel, at different stages. You need to possess strong experience working in the Information Technology and/or Security fields and a keen interest in learning about incident response methodologies and underlying forensic and breach response principles.
Your primary responsibility will be to act as the main point of contact for engagement delivery. As an engagement manager in the Cybersecurity field, you are required to possess leadership skills as well as, exceptional time management skills, excellent attention to detail and uncompromising pursuit of quality.
INCIDENT MANAGEMENT
- Manage and coordinate engagement to address response to cybersecurity incidents, including data breaches, malware infections, system compromises, and other cyber threats.
- Act as the main point of contact during active incidents, ensuring clear and timely communication with internal stakeholders, management, and external parties (e.g., vendors, legal, regulators).
- Collaborate with technical teams to investigate, contain, and mitigate incidents.
- Maintain accurate and up to date records of incidents, including the timeline of events, response actions taken, deliverables, deadlines, and lessons learned.
- Create incident status reports and contribute to post-incident analysis.
- Assist in developing, testing, and refining incident response plans and procedures to ensure they are up-to-date and effective.
- Ensure regulatory and compliance requirements are met throughout the incident lifecycle.
- Support efforts to identify the root cause of incidents and recommend improvements to prevent future occurrences.
- Track incident response metrics, provide status updates, and report on incident trends to management.
- Coordinate and ensure all facets of the incident response process are successfully executed in an organized and trackable manner.
- Enforce our critical incident response SLAs across all team members.
- Identify gaps, risks and opportunities during the incident, and address them to ensure the success of the incident.
- Develop and deliver agile/rapid progress reports, proposals, requirements documentation and presentations to various audiences.
- Create a strong partnership with the Incident Technical Leads to ensure nothing is missed and all engagements are delivered successfully.
- Coordinate, run, and record an incident postmortem
PROJECT MANAGEMENT
- Manage a portfolio of complex initiatives that span one or multiple lines of business
- Collaborate with other teams to ensure agility and eliminate unnecessary delays
- Full engagement life cycle ownership: successful engagement delivery will include full implementation from initiation to deployment for several major or minor initiatives simultaneously
- Manage all aspects of multiple related engagements to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
- Report on success criteria results, metrics, test and deployment management activities
- Prepare budget estimates, projections and detailed engagement plans for all phases and types of engagements
- Effectively and organized management of resources used/needed and deliverables for each stream of the project.
- Control of project budgets, proactive tracking of change management and budget adjustments.
- Provide status reporting regarding milestones, deliverables, dependencies, risks and issues, progress, communicating across leadership and project stakeholders, often daily.
- Understand interdependencies between technology, operations and business needs.
- Manage scope approved and change management process for additional streams.
- Support the Statement of Work process.
JOB REQUIREMENTS
- Work Independently, remotely and with minimal supervision while delivering high-quality output
- Effective delivery of results in a fast-paced engagement environment
- Display an aptitude and desire for continuous learning at the leading edge of security
- Learn, understand and lead the deliverable of all the services
- Remain current on information security, emerging threat trends, and tools including methodologies to combat the same
- A high degree of comfort in customer-facing/consulting situations
- Travel as needed to customer locations for engagements requiring onsite presence including frequent travel with little notice. The ability to travel internationally may be required
- Flexibility to work with multiple time zones (clients and/or team members)
- Adhere to policies, procedures, and security practices in accordance with assigned customer’s established practices and internal policies
- Excellent written and verbal communication skills, with the ability to convey technical issues to non-technical stakeholders.
- Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
- Open to feedback and learning the company culture
- Ability to manage multiple tasks simultaneously and prioritize effectively under pressure.
LEADERSHIP
- This role will own accountability for the specific engagements assigned
- Support building a strong team
- Ability to lead engagements by managing team members from various technical teams
- Support new services and offerings to the marketplace
- Act as a leader and mentor to junior team members
- Provide on-site leadership for the engagement team by building and motivating team members to meet engagement goals, adhering to their responsibilities and milestones
- Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
- Resolve problems and understand escalation procedures; coordinate escalations and collaborate with client technology teams to ensure timely resolution of issues
EDUCATIONAL AND BACKGROUND REQUIREMENTS:
- Relevant educational background, preferably in a technical field such as Cybersecurity, IT, etc.
- 5+ Years of experience in incident or project management in a consulting role is preferred
- Experience managing high-performance teams and/or technical implementations,
- Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
- Strong problem-solving skills and attention to detail
- Ability to respond onsite in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as in some cases it is required.
- Excellent knowledge of MS Tools: Word, Excel, Visio, Powerpoint, Sharepoint.
Compensation Range:
- Base: 80-90k
- 10% annual bonus
- Extra time hours (2-3hrs/daily average = 150% pay/hr, for billable hours)
Benefits:
- Health benefits package (dental, medical, vision, drugs, travel, etc)
- 15 days of paid vacation per year
- 3 paid wellness days per year
- Monthly cell phone and internet allowance
- 3-month probationary period
Schedule:
- Monday to Friday
- Evening shifts
- On-call – must do one weekend a month.
- Weekend availability
- Willingness to travel: 25% (Preferred)
Information Technology Project Manager
Posted today
Job Viewed
Job Description
*** This position is open to anyone living in the EST, CST or MST time zones. The role is fully remote but will require occasional travel, on average about once a month.***
Our employer is a leading first-responder cybersecurity organization enabling clients to swiftly and effectively return to business following a cyber-attack. As a global market leader in ransomware post-breach remediation and cyber-attack first response, they consistently deliver results that exceed market standards for handling cyber-extortion and ransomware events. Their team collaborates with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.
The employer has an exciting opening for a FRENCH SPEAKING PROJECT MANAGER - Cybersecurity Incident & Engagement Manager (CIEM), which is a consulting practitioner that is a key participant in the Incident Response teams. You will play an important role in managing and coordinating the response to cyber incidents, ensuring that they are handled in a timely and effective manner. This position involves working closely with internal and external stakeholders to mitigate risks, minimize damage, and facilitate recovery efforts. This is a client-facing role where you will be responsible for managing cybersecurity incidents on behalf of our clients, including Fortune 500 organizations, ensuring quick resolution and minimizing impact to their operations. The CIEM is responsible for maintaining incident response protocols, managing communication during an incident, and ensuring continuous improvement of incident response processes.
This role is unique, and it is not like any of the regular Project Management positions out there; to succeed you need to possess skills to influence contributors at all levels, have organizational skills to manage engagements from inception to invoicing, set up and run kick-off and status meetings, maintain regular and agile client communications, define and document Standard Operational Processes, control project budgets, improve processes, support quality assurance steps for final deliverables where required and act as an escalation point for engagement issues.
The CIEM must enjoy active and regular interaction with technical consultants, lawyers and clients to keep up with our fast-paced high-demand engagements. This is a very engaging and hands-on role that does not allow for dull moments and often requires daily collaboration with our global teams across Europe and North America.
It requires a person who understands the fundamentals of IT infrastructure, proactive security measures, disaster recovery and remediation activities as they relate to information security.
Strong relationship-building ability with our partners within the insurance and legal professions is a must as well as with end-clients. You will have accountabilities for all engagements assigned to you and should be able to manage multiple engagements in parallel, at different stages. You need to possess strong experience working in the Information Technology and/or Security fields and a keen interest in learning about incident response methodologies and underlying forensic and breach response principles.
Your primary responsibility will be to act as the main point of contact for engagement delivery. As an engagement manager in the Cybersecurity field, you are required to possess leadership skills as well as, exceptional time management skills, excellent attention to detail and uncompromising pursuit of quality.
INCIDENT MANAGEMENT
- Manage and coordinate engagement to address response to cybersecurity incidents, including data breaches, malware infections, system compromises, and other cyber threats.
- Act as the main point of contact during active incidents, ensuring clear and timely communication with internal stakeholders, management, and external parties (e.g., vendors, legal, regulators).
- Collaborate with technical teams to investigate, contain, and mitigate incidents.
- Maintain accurate and up to date records of incidents, including the timeline of events, response actions taken, deliverables, deadlines, and lessons learned.
- Create incident status reports and contribute to post-incident analysis.
- Assist in developing, testing, and refining incident response plans and procedures to ensure they are up-to-date and effective.
- Ensure regulatory and compliance requirements are met throughout the incident lifecycle.
- Support efforts to identify the root cause of incidents and recommend improvements to prevent future occurrences.
- Track incident response metrics, provide status updates, and report on incident trends to management.
- Coordinate and ensure all facets of the incident response process are successfully executed in an organized and trackable manner.
- Enforce our critical incident response SLAs across all team members.
- Identify gaps, risks and opportunities during the incident, and address them to ensure the success of the incident.
- Develop and deliver agile/rapid progress reports, proposals, requirements documentation and presentations to various audiences.
- Create a strong partnership with the Incident Technical Leads to ensure nothing is missed and all engagements are delivered successfully.
- Coordinate, run, and record an incident postmortem
PROJECT MANAGEMENT
- Manage a portfolio of complex initiatives that span one or multiple lines of business
- Collaborate with other teams to ensure agility and eliminate unnecessary delays
- Full engagement life cycle ownership: successful engagement delivery will include full implementation from initiation to deployment for several major or minor initiatives simultaneously
- Manage all aspects of multiple related engagements to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
- Report on success criteria results, metrics, test and deployment management activities
- Prepare budget estimates, projections and detailed engagement plans for all phases and types of engagements
- Effectively and organized management of resources used/needed and deliverables for each stream of the project.
- Control of project budgets, proactive tracking of change management and budget adjustments.
- Provide status reporting regarding milestones, deliverables, dependencies, risks and issues, progress, communicating across leadership and project stakeholders, often daily.
- Understand interdependencies between technology, operations and business needs.
- Manage scope approved and change management process for additional streams.
- Support the Statement of Work process.
JOB REQUIREMENTS
- Work Independently, remotely and with minimal supervision while delivering high-quality output
- Effective delivery of results in a fast-paced engagement environment
- Display an aptitude and desire for continuous learning at the leading edge of security
- Learn, understand and lead the deliverable of all the services
- Remain current on information security, emerging threat trends, and tools including methodologies to combat the same
- A high degree of comfort in customer-facing/consulting situations
- Travel as needed to customer locations for engagements requiring onsite presence including frequent travel with little notice. The ability to travel internationally may be required
- Flexibility to work with multiple time zones (clients and/or team members)
- Adhere to policies, procedures, and security practices in accordance with assigned customer’s established practices and internal policies
- Excellent written and verbal communication skills, with the ability to convey technical issues to non-technical stakeholders.
- Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
- Open to feedback and learning the company culture
- Ability to manage multiple tasks simultaneously and prioritize effectively under pressure.
LEADERSHIP
- This role will own accountability for the specific engagements assigned
- Support building a strong team
- Ability to lead engagements by managing team members from various technical teams
- Support new services and offerings to the marketplace
- Act as a leader and mentor to junior team members
- Provide on-site leadership for the engagement team by building and motivating team members to meet engagement goals, adhering to their responsibilities and milestones
- Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
- Resolve problems and understand escalation procedures; coordinate escalations and collaborate with client technology teams to ensure timely resolution of issues
EDUCATIONAL AND BACKGROUND REQUIREMENTS:
- Relevant educational background, preferably in a technical field such as Cybersecurity, IT, etc.
- 5+ Years of experience in incident or project management in a consulting role is preferred
- Experience managing high-performance teams and/or technical implementations,
- Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
- Strong problem-solving skills and attention to detail
- Ability to respond onsite in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as in some cases it is required.
- Excellent knowledge of MS Tools: Word, Excel, Visio, Powerpoint, Sharepoint.
Compensation Range:
- Base: 80-90k
- 10% annual bonus
- Extra time hours (2-3hrs/daily average = 150% pay/hr, for billable hours)
Benefits:
- Health benefits package (dental, medical, vision, drugs, travel, etc)
- 15 days of paid vacation per year
- 3 paid wellness days per year
- Monthly cell phone and internet allowance
- 3-month probationary period
Schedule:
- Monday to Friday
- Evening shifts
- On-call – must do one weekend a month.
- Weekend availability
- Willingness to travel: 25% (Preferred)
Information Technology Project Manager
Posted today
Job Viewed
Job Description
*** This position is open to anyone living in the EST, CST or MST time zones. The role is fully remote but will require occasional travel, on average about once a month.***
Our employer is a leading first-responder cybersecurity organization enabling clients to swiftly and effectively return to business following a cyber-attack. As a global market leader in ransomware post-breach remediation and cyber-attack first response, they consistently deliver results that exceed market standards for handling cyber-extortion and ransomware events. Their team collaborates with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.
The employer has an exciting opening for a FRENCH SPEAKING PROJECT MANAGER - Cybersecurity Incident & Engagement Manager (CIEM), which is a consulting practitioner that is a key participant in the Incident Response teams. You will play an important role in managing and coordinating the response to cyber incidents, ensuring that they are handled in a timely and effective manner. This position involves working closely with internal and external stakeholders to mitigate risks, minimize damage, and facilitate recovery efforts. This is a client-facing role where you will be responsible for managing cybersecurity incidents on behalf of our clients, including Fortune 500 organizations, ensuring quick resolution and minimizing impact to their operations. The CIEM is responsible for maintaining incident response protocols, managing communication during an incident, and ensuring continuous improvement of incident response processes.
This role is unique, and it is not like any of the regular Project Management positions out there; to succeed you need to possess skills to influence contributors at all levels, have organizational skills to manage engagements from inception to invoicing, set up and run kick-off and status meetings, maintain regular and agile client communications, define and document Standard Operational Processes, control project budgets, improve processes, support quality assurance steps for final deliverables where required and act as an escalation point for engagement issues.
The CIEM must enjoy active and regular interaction with technical consultants, lawyers and clients to keep up with our fast-paced high-demand engagements. This is a very engaging and hands-on role that does not allow for dull moments and often requires daily collaboration with our global teams across Europe and North America.
It requires a person who understands the fundamentals of IT infrastructure, proactive security measures, disaster recovery and remediation activities as they relate to information security.
Strong relationship-building ability with our partners within the insurance and legal professions is a must as well as with end-clients. You will have accountabilities for all engagements assigned to you and should be able to manage multiple engagements in parallel, at different stages. You need to possess strong experience working in the Information Technology and/or Security fields and a keen interest in learning about incident response methodologies and underlying forensic and breach response principles.
Your primary responsibility will be to act as the main point of contact for engagement delivery. As an engagement manager in the Cybersecurity field, you are required to possess leadership skills as well as, exceptional time management skills, excellent attention to detail and uncompromising pursuit of quality.
INCIDENT MANAGEMENT
- Manage and coordinate engagement to address response to cybersecurity incidents, including data breaches, malware infections, system compromises, and other cyber threats.
- Act as the main point of contact during active incidents, ensuring clear and timely communication with internal stakeholders, management, and external parties (e.g., vendors, legal, regulators).
- Collaborate with technical teams to investigate, contain, and mitigate incidents.
- Maintain accurate and up to date records of incidents, including the timeline of events, response actions taken, deliverables, deadlines, and lessons learned.
- Create incident status reports and contribute to post-incident analysis.
- Assist in developing, testing, and refining incident response plans and procedures to ensure they are up-to-date and effective.
- Ensure regulatory and compliance requirements are met throughout the incident lifecycle.
- Support efforts to identify the root cause of incidents and recommend improvements to prevent future occurrences.
- Track incident response metrics, provide status updates, and report on incident trends to management.
- Coordinate and ensure all facets of the incident response process are successfully executed in an organized and trackable manner.
- Enforce our critical incident response SLAs across all team members.
- Identify gaps, risks and opportunities during the incident, and address them to ensure the success of the incident.
- Develop and deliver agile/rapid progress reports, proposals, requirements documentation and presentations to various audiences.
- Create a strong partnership with the Incident Technical Leads to ensure nothing is missed and all engagements are delivered successfully.
- Coordinate, run, and record an incident postmortem
PROJECT MANAGEMENT
- Manage a portfolio of complex initiatives that span one or multiple lines of business
- Collaborate with other teams to ensure agility and eliminate unnecessary delays
- Full engagement life cycle ownership: successful engagement delivery will include full implementation from initiation to deployment for several major or minor initiatives simultaneously
- Manage all aspects of multiple related engagements to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
- Report on success criteria results, metrics, test and deployment management activities
- Prepare budget estimates, projections and detailed engagement plans for all phases and types of engagements
- Effectively and organized management of resources used/needed and deliverables for each stream of the project.
- Control of project budgets, proactive tracking of change management and budget adjustments.
- Provide status reporting regarding milestones, deliverables, dependencies, risks and issues, progress, communicating across leadership and project stakeholders, often daily.
- Understand interdependencies between technology, operations and business needs.
- Manage scope approved and change management process for additional streams.
- Support the Statement of Work process.
JOB REQUIREMENTS
- Work Independently, remotely and with minimal supervision while delivering high-quality output
- Effective delivery of results in a fast-paced engagement environment
- Display an aptitude and desire for continuous learning at the leading edge of security
- Learn, understand and lead the deliverable of all the services
- Remain current on information security, emerging threat trends, and tools including methodologies to combat the same
- A high degree of comfort in customer-facing/consulting situations
- Travel as needed to customer locations for engagements requiring onsite presence including frequent travel with little notice. The ability to travel internationally may be required
- Flexibility to work with multiple time zones (clients and/or team members)
- Adhere to policies, procedures, and security practices in accordance with assigned customer’s established practices and internal policies
- Excellent written and verbal communication skills, with the ability to convey technical issues to non-technical stakeholders.
- Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
- Open to feedback and learning the company culture
- Ability to manage multiple tasks simultaneously and prioritize effectively under pressure.
LEADERSHIP
- This role will own accountability for the specific engagements assigned
- Support building a strong team
- Ability to lead engagements by managing team members from various technical teams
- Support new services and offerings to the marketplace
- Act as a leader and mentor to junior team members
- Provide on-site leadership for the engagement team by building and motivating team members to meet engagement goals, adhering to their responsibilities and milestones
- Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
- Resolve problems and understand escalation procedures; coordinate escalations and collaborate with client technology teams to ensure timely resolution of issues
EDUCATIONAL AND BACKGROUND REQUIREMENTS:
- Relevant educational background, preferably in a technical field such as Cybersecurity, IT, etc.
- 5+ Years of experience in incident or project management in a consulting role is preferred
- Experience managing high-performance teams and/or technical implementations,
- Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
- Strong problem-solving skills and attention to detail
- Ability to respond onsite in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as in some cases it is required.
- Excellent knowledge of MS Tools: Word, Excel, Visio, Powerpoint, Sharepoint.
Compensation Range:
- Base: 80-90k
- 10% annual bonus
- Extra time hours (2-3hrs/daily average = 150% pay/hr, for billable hours)
Benefits:
- Health benefits package (dental, medical, vision, drugs, travel, etc)
- 15 days of paid vacation per year
- 3 paid wellness days per year
- Monthly cell phone and internet allowance
- 3-month probationary period
Schedule:
- Monday to Friday
- Evening shifts
- On-call – must do one weekend a month.
- Weekend availability
- Willingness to travel: 25% (Preferred)