50 IT Support Specialist jobs in Mississauga

Job Description

Who we are…

Modern Campus empowers 2,000+ higher education institutions to thrive when transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt, and administrative complexity.
The Modern Campus learner-to-earner lifecycle platform power solutions for web content management, conversational text messaging, catalog and curriculum management, career pathways, student engagement and development, and non-traditional student management. The result: innovative institutions engage their modern learners for life, while providing modern administrators with the tool needed to streamline workflows and drive high efficiency.
Learn how Modern Campus is leading the modern learner-to-earner movement at moderncampus.com and follow us on LinkedIn.

What’s the role?

The Technical Support Specialist provides technical support to customers for Modern Campus’ web content management system CMS, CMS, support ticket triage, and first level support for CMS and related modules.

• Maintains technical expertise and knowledge of products and services offered by the company, including CMS and all available modules ‒ proficient in functionality, features, and limitations.
• Provides customer service support via all channels in a timely and courteous manner. Channels include but are not limited to phone, email, and live chat.
• Manages time effectively to prioritize and provide prompt responses to customer inquiries while remaining within established support boundaries.
• Demonstrates a sense of ownership, urgency, and focuses primarily on the customer
• Thoroughly documents all relevant information for each case in Zendesk.
• Asks appropriate questions and reviews case history to fully understand what the customer is reporting.
• Applies critical thinking and sound judgment in resolving issues.
• Consults relevant documentation to research information and solutions, including Zendesk, JIRA, LMS, Support Center, and internal support documentation.
• Uses XSL, HTML, CSS, JavaScript, and other web programming languages to accomplish tasks.
• Uses effective writing, verbal, and presentation skills in composing written materials, responding to emails, and regular interaction to solve work related problems and concerns.
• Follows established escalation procedures and guidelines as appropriate, working with Modern Campus Support personnel and following directives from those in supervisor positions.

• Bachelor’s Degree in or College Diploma in Computer Science, Information Technology or a similar field
• Minimum +1 year experience working for technology related or higher education organizations or equivalent
• Exposure to web site development "hand coding"
• Exposure with HTML, XHTML, CSS, and JavaScript
• Working knowledge of PHP or ASP, or other scripting languages a plus
• Proficient with Windows and comfortable with Macintosh
• Excellent written and verbal communication skills
• Service and teamwork orientation
• Ability to think logically and communicate clearly

• The base salary range* for this full-time position is between $40,000 - $52,000
• Remote first workplace!
• Rewards and recognition programs
• Learning and development opportunities
• You will make a difference every day for universities trying to grow and students trying to learn.

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Job Description

CCTV Direct is a Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of security and surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

CCTV Direct is a 20-year Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

LIMS Support Specialist Quality Control (QC)

We are seeking a LIMS Support Specialist to provide hands-on support to the Quality Control (QC) department. This role involves LIMS configuration, master data governance, and project support activities aligned with GMP and regulatory requirements.

LIMS Configuration & Technical Support

• Customize and configure the LIMS platform to align with lab workflows, testing needs, and terminology.

• Modify standard software code or develop new code to meet unique lab requirements.

• Ensure user workflows, reports, and data elements are integrated without altering base code.

• Serve as the LIMS System Owner , managing system changes and upgrades.

Data Governance & Compliance

• Build and support a master data governance model for vaccine product specifications and analytical testing.

• Ensure alignment with cGMP and data integrity requirements across QC instruments and systems.

• Manage and maintain master specification documents for commercial products.

• Oversee static master data for QC-LIMS, ensuring data accuracy, ownership, and semantic consistency.

• Support audit readiness, regulatory inspections, and compliance-driven documentation.

Cross-Functional Collaboration

• Work closely with internal QC teams, IT development teams, and global stakeholders.

• Support the Data Logistics & Support (DLS) Department in meeting operational and project milestones.

• Lead and contribute to LIMS master data management efforts for analytical testing portfolios.

• Experience supporting or configuring LIMS platforms (LabWare, STARLIMS, or similar) in a GMP-regulated environment.

• Familiarity with QC laboratory workflows , analytical testing, and regulatory compliance.

• Strong understanding of master data governance and scientific data semantics.

• Proficient in LIMS system ownership , change control processes, and cross-department coordination.

• Excellent documentation, communication, and stakeholder engagement skills.

Note : Applicants must be eligible to work in Canada & US.

Job Description

Job Summary:

We are seeking a skilled and customer-focused IT Support Specialist to join our team. The ideal candidate will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will be responsible for resolving technical problems, maintaining IT infrastructure, and ensuring smooth day-to-day operations.

Key Responsibilities:

• Provide technical support to end-users via phone, email, remote tools, or in person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Manage user accounts, permissions, and access rights using Active Directory and Azure AD.
• Support and develop cloud-based applications including Microsoft 365, SharePoint, Power apps, Power automate and Teams.
• Monitor and maintain IT infrastructure, including servers, switches, firewalls, and Wi-Fi access points.

• Maintain and update IT documentation, including asset inventory, procedures, and knowledge base articles.
• Participate in IT projects such as system upgrades, migrations, and rollouts.

• Assist with IT onboarding and offboarding processes, including provisioning and deprovisioning of accounts and devices.
• Monitor system performance and proactively identify potential issues.
• Enforce IT policies and procedures to ensure compliance and security.
• Provide training and guidance to users on best practices and new technologies.
• Collaborate with vendors and service providers for technical support and procurement.
• Assist in disaster recovery planning and data backup processes.
• Conduct regular audits of systems and software to ensure licensing compliance.

Required Technical Skills:

• Operating Systems: Windows 10/11, macOS
• Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN troubleshooting.
• Directory Services: Active Directory, Group Policy, Azure Active Directory.
• Cloud Platforms: Microsoft 365 (Exchange Online, OneDrive, Teams, SharePoint), basic Azure administration.
• Security Tools: Endpoint protection, MFA, email filtering tools.
• Backup & Recovery: Familiarity with backup solutions
• Hardware Support: PC/laptop repair, printer troubleshooting, peripheral setup.

Qualifications:

• Post-secondary degree/diploma in IT related field/discipline
• 1+ years of experience in IT support or help desk roles.
• Strong problem-solving and communication skills.

IT certifications such as CompTIA A+, Network+, Microsoft Certified is an asset

What's in it for you

Salary Range $52 to $7,000 depending on experience

Bonuses 1,000 to 2,500 annually based on performance

Full Benefits

RRSP Plan

15 PTO days to start

Location : Mississauga, Ontario

Work Structure: Hybrid combination at home and in our Mississauga office

Job Description

We are looking for the visionaries, the change-makers, and the self-starters who are seeking more from their career. Change begins with the small decisions we make, each day, to support each other, and strive to create inspiring, incredible educational experiences for all students, no matter where they are, or how they learn. In choosing a career with Yorkville University, you will have the opportunity to push boundaries, flex your creativity, and inspire positive change for so many people.

Our core values put the student experience at the center of what we do, reflecting who we are, and aspire to be. If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.

Who we need

With thousands of students starting classes three times a year across multiple campuses and hundreds of faculty and staff, the 24/7 availability and resilience of our network and systems are essential.

Reporting to the IT Support Supervisor, we are looking for an IT Support Specialist to provide responsive, empathetic, and practical support for staff, students, and faculty across our campuses. You are driven by curiosity and enthusiasm for solving technical issues quickly and accurately. You will triage and prioritize incoming help requests, resolve incidents directly when possible, and escalate to senior team members when needed to maintain service level agreements. You will also contribute to after-hours monitoring and emergency support as part of the team rotation. You will primarily focus on classroom support (projectors, computers, AV setup), onboarding and offboarding (equipment preparation, shipping, returns), Wi-Fi and server room checks, and other hands-on support tasks.

This is a full time role, on-site at our Steeles Avenue location with occasional travel to other campuses in Ontario.

What’s in it for you

Challenges and career growth. You want to work across a broad scope where no two days are the same. You are eager to expand your knowledge in IT and increase your ability to deliver excellent service.
You will continuously learn, gain exposure to various technologies, and ensure access to time-sensitive and secure systems. 

Impact. You will play a direct role in ensuring students and staff can rely on our technology. Your empathy, clear communication, and technical expertise will help shape a daily positive user experience. From helping a student in class get their presentation running to setting up a new employee’s laptop, your work will directly impact people’s ability to succeed.

Collaboration. You will work alongside experienced IT professionals, contributing to projects, supporting cross-functional initiatives, and participating in a team culture where everyone is supported to grow and thrive. You will interact daily with a wide range of people – students, staff, faculty, and executives – giving you unique exposure and face-to-face experience that you wouldn’t find in a typical entry-level IT role.

As our new IT Support Specialist, you will:
 

• Support and analyze. You will act as the first point of contact to receive, diagnose, troubleshoot, document, and resolve technical issues related to hardware, software, and networking. Using remote diagnostic tools, you will address incidents directly, escalate incidents as needed, and provide accurate, detailed documentation.  Tickets are primarily managed in Freshservice and assigned from a central queue, though you will also handle occasional walk-up requests and emails.
• Manage systems. You will deploy and maintain PC and Mac office and lab systems and infrastructure across campuses. You will provide classroom technology support (AV, projectors, computers), assist with onboarding and offboarding by preparing and collecting equipment, and perform regular campus equipment checks, with clear instructions provided.
• Collaborate. You will participate in small IT projects and cross-functional initiatives, working with colleagues across the organization to support the strategic imperatives of the institution. You will uphold a positive, inclusive team culture, support knowledge sharing, and participate in the collection and analysis of IT data to inform ongoing improvements.
• Monitor. You will provide after-hours monitoring and support via the case management system as part of the rotational staffing schedule, ensuring timely responses to urgent issues.

You have
 

• The education and experience . You have a diploma or degree in an IT-related discipline such as networking, systems administration, or technical support. You may have 1+ years of IT support or administration experience, ideally in a fast-paced or multi-system environment. You bring customer-facing experience from another industry (e.g., retail banking or telecom). 
• The technical knowledge. You have experience troubleshooting PC workstations, Mac systems, and server hardware. Proficiency with IP networking, including firewalls, routers, programmable switches, and wireless networks. Exposure to Active Directory and proven ability to work within a ticket management system.
• The interpersonal skills. You have professional verbal and written communication abilities. You can clearly explain technical concepts to technical and non-technical audiences with patience and empathy. You know how to make people feel heard, build trust quickly, and maintain a positive attitude – even under pressure.
• The accountability. You take ownership of problems, follow through with accurate documentation, and escalate appropriately when needed to maintain SLA expectations.
• The flexibility. You are comfortable in a 24/7 environment, with flexibility to provide after-hours monitoring and emergency support as part of a rotation. You can prioritize tasks effectively, respond quickly under pressure, and travel regularly to campus locations as required.

Why work at Yorkville University?
 

• An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools, and solutions. As a private school with government approval of our offerings, we have the opportunity to do more, stay current, and be future-forward.
• The chance to accelerate your career and disrupt education by responding to the needs you see and purposefully challenging the status quo. Everything we do here is about delighting and engaging our employees and ultimately our students from mentorship to teaching, from creative outlets to analytical ones.
• A place where all individuals feel welcomed in the academic and workplace environments, and can bring their authentic selves to the educational and work spheres. We celebrate the full range of human diversity, and we acknowledge that equal access to opportunities and services may require the removal of barriers that equity-seeking communities experience in trying to obtain this access.
• The opportunity to grow with access to free courses, certifications and programs - right up to our Masters' offerings.
• An appreciation for the insights and skills you bring to work with a competitive salary and comprehensive benefits, including a wide breadth of wellness services, and a work-life balance.

Join us

We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for, express your interest.

What you can expect from our hiring process:
 

• A virtual interview with a Talent Advisor discussing your interest in the role.
• An in-person interview with the Supervisor, Information Technology Support to share more about your experience related to the role. This will be an opportunity for you to ask questions about the technology, the team, and the clients you will serve.
• A virtual interview with a member of HR to learn more about the culture and organization.

Diversity, equity and inclusion are a critical component of life at Yorkville University and Toronto Film School and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community and other equity-seeking groups.

Yorkville University is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability, please notify Human Resources at .

#LI-DNI
 

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Job Description

JOB TITLE: Customer Support Specialist
DEPARTMENT: Customer Success
REPORTS TO: Support Manager
JOB STATUS: Full Time (Salary)
LOCATION: Remote Canada

About Kindsight:

Kindsight builds technology that helps fundraisers make a difference. For decades, Kindsight has supported the education, healthcare, and nonprofit sectors with fundraising tools and the largest charitable giving database on the market. And as the giving sector evolves, so does Kindsight. As the leader in fundraising intelligence, Kindsight leverages real-time data and AI to help thousands of organizations around the world identify, manage, and engage with donors - at any scale. With purpose-built CRMs that corral all of that donor information and campaign tracking into one place, donor prospect research tools that offer proactive insights and real-time donor intel, and generative AI that creates personalized, meaningful content drafts at scale, Kindsight’s product suite is truly changing the game for donor fundraising.

Position Summary:
We are looking for an excellent communicator with a passion for researching issues who can help us continue building strong relationships with our users.  Join us today and make a meaningful impact for charities and services in communities all around the world! 

What You'll Do:
● Responsible for providing client support for Kindsight products via email, telephone, and chat
● Apply analytical skills and technical troubleshooting knowledge to solve user and product problems ranging from simple to complex
● Analyze, track and resolve customer questions in a prompt and accurate manner to ensure the highest level of client satisfaction
● Assist in the setup of Kindsight products within integrated system
● Contributing to the knowledge base and creating user-friendly help articles, documentation, tutorials, videos, guides, etc.
● Work with the onboarding team to bring best-in-class value training to our amazing clients
● Prioritize issues based on severity and customer impact
● Maintaining and expanding knowledge of Kindsights products, staying up-to-date with new functionality and compliance changes
● Build and maintain positive client experience, perception, and satisfaction
● Work in a collaborative team environment to enhance customer and internal knowledge of Kindsight products
● Other related duties, as assigned

What We're Looking For:
● 2+ years’ work experience in a related role demonstrating excellent analytical, organizational and a high amount of emotional intelligence
● Exceptional verbal and written communication skills, and the ability to explain complex concepts to non-technical people. Demonstrating empathy and patience in every customer interaction
● Basic understanding of desktop software and network infrastructure with an emphasis on how technology works within small to mid-sized organizations
● Excellent time management and prioritization skills in continually changing work environment
● Experience and understanding of cloud-based solutions (SaaS)
● Experience with Salesforce.com is an asset
● Willingness to learn – enthusiastic and willing to do whatever it takes to get the job done!

Compensation Range: $38,000-$45,000 CAD Base Salary Annually, based on experience, market benchmarks and role complexity. We aim to offer fair, competitive pay that reflects your skills and the market.

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Job Description

The Niagara Falls Community Health Centre (NFCHC) is a non-profit, community-governed organization dedicated to providing accessible, comprehensive health services at no cost to residents of Niagara Falls. NFCHC offers a wide range of programs including primary care, dental services, mental health counseling, nutrition guidance, occupational therapy, and specialized support for 2SLGBTQ+ individuals, refugees, and newcomers. The Centre emphasizes health promotion and community development through free workshops and outreach initiatives designed to address social determinants of health. With a multidisciplinary team of healthcare professionals, NFCHC is committed to empowering individuals and fostering a healthier, more connected community.

Position Summary:

Reporting to the Director of Operations, the IT Support Technician is responsible for the implementation, maintenance, and support of all technological infrastructure and services at the Niagara Falls Community Health Centre. This role ensures the smooth operation of IT systems, provides technical support to staff, and contributes to strengthening the organization’s data integrity and cybersecurity framework.

Main Responsibilities/Duties:

• Implementing and supporting IT infrastructure across the organization, including domain services, endpoint protection, firewall, local area network (LAN), Wi-Fi, virtual private network (VPN), and surveillance systems by making necessary recommendations to the leadership team.
• Providing day-to-day support for hardware across the centre including desktops, servers, phones, tablets, Wi-Fi routers, printers, and other networking equipment.
• Providing day-to-day support for software across the centre including EMRs (Accuro & ABELDent), Office 365 applications, Webex, VPN and other IT tools.
• Maintaining a comprehensive and up-to-date inventory of all IT hardware across the organization with asset tagging.
• Coordinating the full IT hardware lifecycle, including procurement, deployment, maintenance, decommissioning and disposal. Ensuring assets are tracked, optimized, and aligned with organizational needs and compliance standards.
• Evaluating security risks and delivering proactive cybersecurity and anti-spam support across hardware and software systems, maintaining a secure IT environment.
• Supporting EMR systems through implementation, customization, user training, and issue resolution, ensuring optimal functionality and user experience.
• Documenting up-to-date workflows, protocols, and creating user guides for the effective use of IT tools, EMR software and office applications.
• Coordinating and facilitating IT system changes and enhancements across the organization, ensuring alignment with CHC-wide processes, standards, and compliance requirements.
• Safeguarding medical and administrative data by conducting regular system backups, validating restore procedures, and ensuring robust recovery protocols are in place.
• Co-managing the organization’s website and related web-based applications and tools, ensuring content accuracy, functionality, and user accessibility.
• Participating in internal and external committees and regional user groups to develop best practice guidelines in information technology, and cybersecurity.
• Participating in team meetings and effectively communicating interdisciplinary concerns as needed.

Education and Employment Requirements:

• Diploma or degree in Information Technology or a related discipline.
• Minimum 5 years’ experience in IT support or systems administration.
• Strong analytical, troubleshooting, and customer service abilities.
• Certifications such as Google IT Support, CompTIA Network+, or Security+ are considered assets.
• Experience in a Community Health Centre or healthcare environment is an advantage.
• Excellent communication and interpersonal skills.
• Proficient in EMR systems, Microsoft Server environments, and the Microsoft 365 suite.
• Demonstrated problem-solving skills with sound judgment to escalate when necessary.
• Experience in collaborating with stakeholders, end users, and leadership on technical solutions.
• Multilingual abilities are an asset.

Key Performance Indicators:

• IT infrastructure uptime and reliability.
• Support ticket resolution efficiency.
• Hardware lifecycle management accuracy.
• Cybersecurity compliance.
• EMR and software support effectiveness.

Additional Requirements:

• Preference may be given to applicants who identify as Francophone and/or Indigenous, in alignment with funding requirements that support the recruitment of underrepresented groups in healthcare. All qualified candidates are encouraged to apply.
• Reliable access to a personal vehicle for work-related travel.
• Comfortable with longer periods of sitting and working at a computer.
• Ability to flex work hours, as required by the organization.

What we offer

• Competitive salary ($55,291 - $66,184)
• Health and Dental benefits
• Pension Enrollment (HOOPP)
• Professional Development Days + Funding
• Paid Vacation
• Short-Term and Long-Term Disability

Apply Now! This position closes August 8, 2025.

Thank you for your interest in joining our organization and for taking the time to apply. Due to the high volume of applications, we will contact only candidates selected for further consideration. We appreciate your understanding.

Accommodations are available upon request for candidates participating in the selection process. Please let us know if you require any specific accommodations.

Our organization is an equal-opportunity employer committed to fostering an inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other status protected by applicable laws.

Job Description

Reporting to the IT Manager, the Application Support Specialist will conduct user training and provide change management support during any system implementation. Application Support Specialist will be the administrator for MS365 product suite, and business systems and act as the conduit between users and the Systems group. They will interact with team leaders and team members in designing and implementing business systems and MS365 solutions and will be responsible for training new and existing users.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of Application Support Specialistare detailed below, but not limited to the following:

• Develop and deliver new and existing company training requirements including product knowledge training
• Work with various departments on ensuring data is captured accurately and timely.
• Work collaboratively with all parts of the business to drive a data-driven culture that will help generate new business value across the organization
• MS365 Training (SharePoint training, MS365 Training , other training as required)
• Responsible for development and administration of SharePoint sites, user access, and permissions.
• Provide training to support employee’s systems learning needs
• Collaborate with team members to ensure smooth operations, security, and optimization of SharePoint & other MS Power Platforms environments within the organization.
• Troubleshooting, Business Applications Support, BI, Data, Analytics, database management and reporting
• Process automation through MS365 Power Automate, create Workflows, Forms etc.
• Develop and maintain training and best practice documentation
• Provide change management support during any system implementation
• Collaborate with key team members to assess training needs and recommend/deliver learning solutions across the organization
• Work closely with various business units to gain a thorough understanding of operational/manufacturing processes and procedures to identify opportunities for improvement and ways of using technology and systems to reduce errors and improve overall productivity.
• Reviewing and participating in planning by providing input to support decision-making for business applications ( MES, CRM, ERP)
• Implementing application-related changes ( change management ) to the production application environment
• Monitoring production application environments and performance to identify and resolve incidents as they occur and fulfilment of service requests
• Research currently implemented applications specific to ALMAG to anticipate future upgrades, patches, and enhancements
• Collaborate with various teams to develop new application capabilities
• Collaborate with systems team to review business requirements for projects or ad hoc enhancements
• Collaborate with the team and the Manager of IT to develop and implement application enhancements
• Prepare reports and or metrics related to applications including but not limited to KPI related to – Application performance ,uptime, availability , errors, usage etc.
• Other related duties as assigned

Requirements

MINIMUM QUALIFICATIONS

Education/Experience

• Post Secondary Degree or Diploma in a related Technology field/ Computer Science/Engineering or equivalent experience
• 5+ years of relevant experience, end user training, data analysis or data management, process improvement
• 5+ years of work experience with MS Power Platform (PowerBi, PowerApps, Power Automate)
• 5+ years Database management
• Systems literate, preference given to those with manufacturing, CRM, ERP system, BI & Analytics applications experience and knowledge
• Experience maintaining master data & report management
• Ability to work with cross-functional teams
• Proven decision making skills that engage and add value

Technical Skills/Competence

• Proficiency in Microsoft Office365 Administration ( SharePoint sites, MS workflows, MS Forms , MS teams )
• Skilled presenter and facilitator able to train-the-trainer and coach key team members
• Strong instructional design skills, with the ability to develop engaging training materials
• Strong interpersonal and teaching skills
• Strong organizational skills with the ability to manage multiple priorities simultaneously and maintain a very high attention to detail.
• Ability to adapt to changing priorities and processes
• Work independently to complete assigned tasks and projects with minimum supervision.
• Excellent verbal, written, and presentation skills. Able to engage with team members at all levels across the enterprise with succinctness and clarity of thought.
• Embrace new things, are open to different perspectives, and adapt quickly to an evolving environment

Benefits

We offer a full and competitive benefits package including:

• Profit sharing
• Health care spending account
• Education assistance program
• Health and dental
• Life AD&D
• Gym memberships