37 IT Support jobs in Edmonton

English

Work must be completed at the physical location. There is no option to work remotely.

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!

Job Description

About Can/Am Technologies

At Can/Am, we have been creating great software that empowers our clients to provide outstanding service to their customers for over 15 years. Our Teller Cash Receipting software is an industry-leading solution that automates and streamlines cash handling and financial management practices for State, County, and City governments. Can/Am serves clients across North America, with staff operating in the following locations: Edmonton Alberta, and Denver Colorado.

We've built an engaged  team of hard-working and collaborative  people in our U.S. and Canadian locations. Successful Can/Am team members model these values:

• Pursue thoughtful understanding | approaching every situation and person with compassion, seeking to gain insight at a deeper level
• Challenge reality | honestly aspiring to improve with forward-focused ambition
• Engage growth together | cultivating a dynamic environment with opportunities to learn, have fun, and realize full potential
• Spark | igniting joyful experiences and innovative solutions with passion and energy
• Pay it forward | creating lasting value by investing generously in our people, platforms, and community

Position Summary

Can/Am is looking for a dedicated and thorough Technical Support Technician to support Can/Am’s client-facing and internal applications.

Can/Am is quickly becoming a leading local government POS System provider. You will be a key player in providing the necessary support our company needs to continue our fabulous track record of exceptional service while working alongside a committed group of professionals.

In addition, this role will require a keen eye for improvement and a developed maturity in prioritization of clients’ needs. This role will report to the Director of Support and Operations.

Qualifications

The candidate should be a fast learner with an aptitude for solving problems and providing fast-paced results.

• Managing multiple tickets with varying priority and timeframes
• Communicate and follow up with clients to clarify and provide updates on tickets
• Work efficiently within varying time frames to meet client needs
• Ask necessary questions to identify necessary requirements and expected results
• Able to produce significant output with minimal wasted effort
• Communicate effectively to both technical and business personnel
• Office equipment support/management
  • Network/printer/hardware
• Be able to follow technical processes to run internal routines in support of staff members

Key Goals and Success Criteria

• Run through procedural documentation to prepare product sites for sales demos
• Strong communication skills that result in clear understanding and expectations for both clients and internal staff
• A high level of responsiveness resulting in quick solutions, follow-through, and status updates
• Intrinsically motivated to support others and provide positive interactions
• Provide long-term solutions that will result in higher levels of efficiency
• Support product improvement and contribute to the knowledge base of Can/Am that is used by clients, partners, and internal staff
• Assess and troubleshoot computer software and other internal office equipment support issues
• Receive telephone calls and emails to inquire about issues and provide solutions or escalate to the appropriate personnel
• Interact with co-workers to identify internal issues and research to find a solution
• Perform software tests to determine its value add to the customer
• Write and revise internal documentation to train and reflect internal processes and procedures
• Be available during support hours with periodic on-call requirements         

What you will receive

• A challenging, fulfilling career with co-workers who interact within the framework of our values as a small, vibrant team
• A competitive pay scale (Starting at $55,000 base salary)
• Generous benefits of medical, dental, and RRSP plans 
• The opportunity to make a real difference in the lives of our clients and staff

If you are qualified for this position and have a passion for providing excellent support and strategic results, we would love to hear from you!    

EOE Statement

Can/Am is an Equal Opportunity Employer that does not discriminate on the basis of age, race, sex, religion, national origin, disability, or any other non-merit factor protected by applicable federal, state, and local laws.  

Can/Am is committed to working with and providing reasonable accommodation for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please contact and let us know the nature of your request and your contact information. 

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English

• or equivalent experience
• Practical nursing, vocational nursing and nursing assistants, other

Work must be completed at the physical location. There is no option to work remotely.

English

Work must be completed at the physical location. There is no option to work remotely.

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Job Description

Salary:

IT Support

Who we are:

Apave Canada has been serving the oil and gas, petroleum, and petrochemical, chemical, power generation, pipeline, wind/renewables and potash industries since 1953.

Our Canadian operations currently provide services from Edmonton, Calgary, Cold Lake, Fort McMurray, Lloydminster, Nisku, Red Deer and Goderich. Our USA operations provide services from 23 office locations, our United Kingdom operations provide services from 7 office locations, and our Australian operations provide services from 5 locations.

Our growth is primarily due to our combination of experienced management and strong technical skills, combined with a high commitment to customer service.

Who you are:

• Highly motivated self-starter with excellent written and verbal communication skills
• Strong customer service skills and professional demeanor on the phone, through messaging (e.g., email and Microsoft Teams), and in-person.
• Ability to understand and follow written and oral instructions with acute attention to detail.
• Ability to maintain a profession and courteous manner in difficult and stressful situations.
• Strong organizational and multitasking skills with the ability to manage priorities and workflow.
  
• Strong work ethic and a positive attitude.
• Ability to maintain positive working relationships with clients.
• Exceptional safety and quality awareness.
• Self-motivated and capable of working at a high technical and performance level.

Job Description:

Full-time position based out of Edmonton, Alberta, with competitive pay, full benefits, and opportunities to build a rewarding career with Apave Canada.

Responsibilities:

• Providing prompt, professional, and courteous service by answering incoming phone calls, e-mails, and ticket system requests and providing desk-side & remote support for IT & technology related issues.
• Equipment & asset management. Includes but is not limited to Windows deployments and physical equipment deployments (laptops, desktops, mobile devices, & other IT equipment).
• Assist all other members of the global IT team, assist in large IT projects, and perform routine & administrative tasks (inventory, stock control, pickups/deliveries, IT clean-up & organization).
• Traveling between various client sites and Apave Canada offices throughout Alberta as and when required.
• After hours, weekends, and extended hours will be required as demand dictates.

Skills & Experience:

• Able to lift 50+ lbs.
  
• Hardware, software, mobile maintenance, installation, and servicing.
• Basic Networking understanding (Subnets, VLANs, VIPS, OSI model).
• Highly motivated self-starter with excellent written and verbal communication skills.
• Strong customer service skills and professional demeanor on the phone and in-person.
• Microsoft Office Suite and MS desktop operating systems - install/config/maintenance.
• Ability to understand and follow written and oral instructions, with acute attention to detail.
• Ability to maintain a professional and courteous manner in difficult and stressful situations.
• Strong organizational and multitasking skills with the ability to manage priorities and workflow.
• Valid Drivers License and pre-access drug and alcohol testing required.
• Pre-employment background checks will be required.

Compensation will be commensurate with experience and qualifications. Health benefits that meet or exceed industry standards will be provided after a 3-month probationary period.

Legal entitlement to work in Canada is mandatory.

Apave Canada is committed to diversity and equal opportunity employment, as well as to our obligations as a member of the Canadian Council for Aboriginal Business (CCIB). We expect our employees to behave ethically and professionally.

If this sounds like you, we encourage you to apply! We thank all applicants for their interest however only those selected will be contacted.

Job Description

Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.

When people feel connected and supported, communities become stronger, more resilient, and full of life. That’s the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.

About the Role:

YMCA of Northern Alberta is seeking a motivated individual that will provide effective program delivery of YMCA Youth Education Support Program to youth in grades 11, 12 and in first year post-secondary education. The YMCA is committed to creating a representative workforce to best suit the needs of the communities we serve; therefore, priority will be given to candidates with an Indigenous lens and worldview, including lived experience. These factors best equip the person in this role to meet the needs of their community.

In the role of Youth Support Worker (YSW) you will provide two main pillars of support; holistic academic support, which includes specific educational attainment goals, and as well as social, emotional support and community support that will provide wrap-around supports to improve, well-being, a sense of belonging and academic motivations.

Through the delivery of one-to-one individualized support, workshops, vocational tours, tutoring and mentorship you will ensure the barriers youth have to accessing post-secondary is reduced.

You will work alongside Youth Support Workers from 10 other YMCAs across Canada to delivery this program to youth national wide.

In this role, you will grow your planning, implementation, and program evaluation skills with the support of experienced leaders. To help you make a difference in your community, you will be supported by YMCA standards of practice, health, safety, and child protection standards in addition to receiving support to abide by contractual, legal, and regulatory requirements.

A willingness to work a flexible schedule is required as shifts will vary and may include evenings and/or weekends. This role is classified as a full-time position and is eligible for benefits. Your leader is invested in your success and will be providing support for you in person and remotely. As you are an established member of this national team your will actively work toward building a trusting and communicative relationship with each other.

Please note, the current funding timeline of this position is for 2 years, until March 31, 2027, however, it is anticipated that this funding will be extended.

Responsibilities:

· Ensures a safe, comfortable, and welcoming environment for participants.

· Collects information to confirm eligibility and completes participant intake and/or assessment to inform ongoing participant supports to reach participant and funder outcomes. 

· Designs, implements, and evaluates youth-centred individual action plans, in-person & virtual services and workshops as per guidelines and funder mandates.

· Performs case management as per guidelines and funder mandates.

· Consults with school administration, other professionals, and family & natural supports when appropriate.

· Coordinates peer mentorships opportunities and relationships.

· Maintains knowledge of relevant services and community resources.

· Engages with schools, community agencies, and other organizations to maximize services and resources to participants.

· Adheres to all Risk Management and Occupational Health and Safety requirements including Work Alone Policy and Procedures and the Children, Youth and Vulnerable Adults Protection Policies and Procedures.

· Inputs data accurately and timely into program designated database systems 

· Work within defined program budgets 

· Maintain accurate participant files in accordance with funder and YMCA guidelines 

· Collect demographic, output, and outcome data for evaluation purposes and to inform and contribute to the development of funder and YMCA reports

Qualifications:

· Post secondary degree/diploma in Child and Youth Care Counselling, Education, Social Work, Recreation Management, or related field.

· 2 years of experience working directly with vulnerable youth

· Previous experience with client intake and assessment, case management, and workshop facilitation are assets. Training will be provided.

· Experience within a team environment and working remotely

· Standard First Aid & CPR-C and able to obtain a Police Information Check and Vulnerable sector

· Non-Violent Crisis Intervention, Motivational Interviewing, Suicide Intervention Certification preferred

· Valid driver’s license and access to a vehicle is highly recommended.

· Working knowledge of issues/practices related to the social determents of health, youth development, individual assessment, case management, group work, group facilitation, program planning and outcome evaluation 

· Working knowledge in culturally sensitive and trauma-informed practice, and strength-based approach 

· Excellent organizational and time management skills

· Excellent communication, interpersonal, and team skills

· Working knowledge computer skills (Windows, Microsoft Teams, Office and Outlook)

Why work for the YMCA?

The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.

Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.

Our Commitment to Equity, Diversity, and Inclusion: Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.

If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

English

Work must be completed at the physical location. There is no option to work remotely.

English

• or equivalent experience

Work must be completed at the physical location. There is no option to work remotely.