34 IT Support jobs in Edmonton

Job Description

Job Description

About Can/Am Technologies

At Can/Am, we have been creating great software that empowers our clients to provide outstanding service to their customers for over 15 years. Our Teller Cash Receipting software is an industry-leading solution that automates and streamlines cash handling and financial management practices for State, County, and City governments. Can/Am serves clients across North America, with staff operating in the following locations: Edmonton Alberta, and Denver Colorado.

We've built an engaged  team of hard-working and collaborative  people in our U.S. and Canadian locations. Successful Can/Am team members model these values:

• Pursue thoughtful understanding | approaching every situation and person with compassion, seeking to gain insight at a deeper level
• Challenge reality | honestly aspiring to improve with forward-focused ambition
• Engage growth together | cultivating a dynamic environment with opportunities to learn, have fun, and realize full potential
• Spark | igniting joyful experiences and innovative solutions with passion and energy
• Pay it forward | creating lasting value by investing generously in our people, platforms, and community

Position Summary

Can/Am is looking for a dedicated and thorough Technical Support Technician to support Can/Am’s client-facing and internal applications.

Can/Am is quickly becoming a leading local government POS System provider. You will be a key player in providing the necessary support our company needs to continue our fabulous track record of exceptional service while working alongside a committed group of professionals.

In addition, this role will require a keen eye for improvement and a developed maturity in prioritization of clients’ needs. This role will report to the Director of Support and Operations.

Qualifications

The candidate should be a fast learner with an aptitude for solving problems and providing fast-paced results.

• Managing multiple tickets with varying priority and timeframes
• Communicate and follow up with clients to clarify and provide updates on tickets
• Work efficiently within varying time frames to meet client needs
• Ask necessary questions to identify necessary requirements and expected results
• Able to produce significant output with minimal wasted effort
• Communicate effectively to both technical and business personnel
• Office equipment support/management
  • Network/printer/hardware
• Be able to follow technical processes to run internal routines in support of staff members

Key Goals and Success Criteria

• Run through procedural documentation to prepare product sites for sales demos
• Strong communication skills that result in clear understanding and expectations for both clients and internal staff
• A high level of responsiveness resulting in quick solutions, follow-through, and status updates
• Intrinsically motivated to support others and provide positive interactions
• Provide long-term solutions that will result in higher levels of efficiency
• Support product improvement and contribute to the knowledge base of Can/Am that is used by clients, partners, and internal staff
• Assess and troubleshoot computer software and other internal office equipment support issues
• Receive telephone calls and emails to inquire about issues and provide solutions or escalate to the appropriate personnel
• Interact with co-workers to identify internal issues and research to find a solution
• Perform software tests to determine its value add to the customer
• Write and revise internal documentation to train and reflect internal processes and procedures
• Be available during support hours with periodic on-call requirements         

What you will receive

• A challenging, fulfilling career with co-workers who interact within the framework of our values as a small, vibrant team
• A competitive pay scale (Starting at $55,000 base salary)
• Generous benefits of medical, dental, and RRSP plans 
• The opportunity to make a real difference in the lives of our clients and staff

If you are qualified for this position and have a passion for providing excellent support and strategic results, we would love to hear from you!    

EOE Statement

Can/Am is an Equal Opportunity Employer that does not discriminate on the basis of age, race, sex, religion, national origin, disability, or any other non-merit factor protected by applicable federal, state, and local laws.  

Can/Am is committed to working with and providing reasonable accommodation for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please contact and let us know the nature of your request and your contact information. 

Powered by JazzHR

yKI1OYa2GW

Job Description

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Work site environment Work setting Credentials Certificates, licences, memberships, and courses Experience and specialization Target audience Additional information Security and safety Weight handling Personal suitability

Job Description

Job Description

Salary:

IT Support

Who we are:

Apave Canada has been serving the oil and gas, petroleum, and petrochemical, chemical, power generation, pipeline, wind/renewables and potash industries since 1953.

Our Canadian operations currently provide services from Edmonton, Calgary, Cold Lake, Fort McMurray, Lloydminster, Nisku, Red Deer and Goderich. Our USA operations provide services from 23 office locations, our United Kingdom operations provide services from 7 office locations, and our Australian operations provide services from 5 locations.

Our growth is primarily due to our combination of experienced management and strong technical skills, combined with a high commitment to customer service.

Who you are:

• Highly motivated self-starter with excellent written and verbal communication skills
• Strong customer service skills and professional demeanor on the phone, through messaging (e.g., email and Microsoft Teams), and in-person.
• Ability to understand and follow written and oral instructions with acute attention to detail.
• Ability to maintain a profession and courteous manner in difficult and stressful situations.
• Strong organizational and multitasking skills with the ability to manage priorities and workflow.
  
• Strong work ethic and a positive attitude.
• Ability to maintain positive working relationships with clients.
• Exceptional safety and quality awareness.
• Self-motivated and capable of working at a high technical and performance level.

Job Description:

Full-time position based out of Edmonton, Alberta, with competitive pay, full benefits, and opportunities to build a rewarding career with Apave Canada.

Responsibilities:

• Providing prompt, professional, and courteous service by answering incoming phone calls, e-mails, and ticket system requests and providing desk-side & remote support for IT & technology related issues.
• Equipment & asset management. Includes but is not limited to Windows deployments and physical equipment deployments (laptops, desktops, mobile devices, & other IT equipment).
• Assist all other members of the global IT team, assist in large IT projects, and perform routine & administrative tasks (inventory, stock control, pickups/deliveries, IT clean-up & organization).
• Traveling between various client sites and Apave Canada offices throughout Alberta as and when required.
• After hours, weekends, and extended hours will be required as demand dictates.

Skills & Experience:

• Able to lift 50+ lbs.
  
• Hardware, software, mobile maintenance, installation, and servicing.
• Basic Networking understanding (Subnets, VLANs, VIPS, OSI model).
• Highly motivated self-starter with excellent written and verbal communication skills.
• Strong customer service skills and professional demeanor on the phone and in-person.
• Microsoft Office Suite and MS desktop operating systems - install/config/maintenance.
• Ability to understand and follow written and oral instructions, with acute attention to detail.
• Ability to maintain a professional and courteous manner in difficult and stressful situations.
• Strong organizational and multitasking skills with the ability to manage priorities and workflow.
• Valid Drivers License and pre-access drug and alcohol testing required.
• Pre-employment background checks will be required.

Compensation will be commensurate with experience and qualifications. Health benefits that meet or exceed industry standards will be provided after a 3-month probationary period.

Legal entitlement to work in Canada is mandatory.

Apave Canada is committed to diversity and equal opportunity employment, as well as to our obligations as a member of the Canadian Council for Aboriginal Business (CCIB). We expect our employees to behave ethically and professionally.

If this sounds like you, we encourage you to apply! We thank all applicants for their interest however only those selected will be contacted.

Location: Edmonton, AB, Canada
Date Posted: Aug 19, 2025
Job ID: R25490

Job Status: Full-Time



Description

As an Employee Support Representative (ESR), you will be responsible for providing tier 1 customer service to employees, managers, and various external parties through various systems. As the first point of contact to employee services, you will address inquiries through various communication channels such as phone calls, email, SMS, and written questions.

This position offers flexible work from home options. If you are looking for a career where you can make a real difference, join our Business Employee Services team in Edmonton, AB. Apply today!

Essential Responsibilities:

- Handles inquiries via phone, email, SMS, and cases, resolving issues using knowledge base articles, company policies, employee records, or support from the Employee Services (ES) team
- Reviews and resolves cases within established SLAs using available resources; escalates unresolved issues to the appropriate teams (e.g., routing T4 reissue requests to payroll)
- Addresses unresolved cases within Employee Services' scope that Employee Service Representatives (ESRs) could not resolve
- Monitors HR fax mailboxes to process incoming faxes or escalate them to the appropriate personnel when necessary
- Verifies the accuracy of system-generated employment verification letters and prepares custom letters when automation is not available, ensuring compliance with company policies
- Maintains accurate employee records in the JDE system by verifying and updating employment statuses based on business rules and relevant criteria
- Collaborates with ESRs to identify root causes of issues and implement effective solutions for full resolution
- Participates in a rotating on-call schedule to address inquiries outside regular working hours

Qualifications:

- 1-year of relevant Service Delivery experience or equivalent combination of education and experience
- Excellent customer service and service compliant resolution skills
- Strong communication and listening skills to deliver messages in a clear and compelling manner
- Excellent attention to detail, with a high level of precision of data and accuracy in any deliverables
- Ability to work efficiently in a high demand, team oriented, and fast-paced environment
- Flexible with the ability to adapt to the changing needs of the organization
- Has the ability to maintain confidentiality
- Strong sense of urgency as part of daily work style
- Excellent time management and organizational skills

Work Conditions:

- This role is a hybrid position with the mandatory requirement to go to the office at least once a week
- Working hours of 7am-4pm MST

Additional Information

The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

*Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via* *email**. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our* *I&D page*.

7008 Roper Road NW, Edmonton, AB

**The future you want is within reach.**

At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry.

We're also looking at what's next for you and how we can help you build a career you're proud of. The **Systems Support Analysts** are the primary contact for the business when there are issues/problems or questions with systems and technology. With a primary focus on customer service, this role plays an integral part ensuring resolution of issues and problems for our customers. They contribute to the knowledge management process by documenting resolutions for future reference.

This position is offered as a 14-month contract role.

Here's how a Systems Support Analyst for our Edmonton NAHQ office contributes to our team:

# **Responsibilities**

- Acts as the support contact for all business groups.
- Owns the escalation of incidents to resolutions including collaboration with internal and external resources.
- Develops and maintains strong customer focused relationships with all stakeholders.
- Resolves and completes assigned service incidents and requests.
- Creates and maintains technology documentation and processes for use by other team staff.
- Acts as the technical support contact for system administrators.
- Escalates through defined support channels.
- Participates in proof of concept for new applications.
- Other duties as required.

# **Qualifications**

- Diploma/degree in computer technology or a related discipline from a recognized postsecondary institution.
- 5 years of progressive experience in a related field.
- Intermediate technical writing, process mapping, and documentation skills. Intermediate experience with:
- ticketing systems, ServiceNow preferred.
- Microsoft operation systems and applications
- computer hardware
- mobile devices
- computer network troubleshooting
- construction software applications preferred
- common business suites (HR, Finance, etc.)
- Ability to work independently and with geographically dispersed resources.
- Ability to learn independently and stay current with new technologies.
- Ability to develop and maintain effective stakeholder relationships.
- Flexible and reliable worker, and able to prioritize multiple tasks.
- Ability to think logically, analytically, and constructively express ideas and concepts.

PCL is an innovative, employee-owned company comprised of people who find passion in their profession and take pride in doing great work every day. Our work powers the infrastructure and utilities that are essential to daily life and our projects are the scene of vacations, careers, education and healing. We are consistently ranked among the best companies to work for because we are committed to supporting and developing our teams.

The PCL Companies celebrate diversity and are proud to be an equal opportunity employer. We are committed to creating equitable opportunities and an inclusive environment for all employees and applicants. We make employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.

PCL combines numerous pay and benefit strategies to provide a comprehensive and competitive total rewards package. Any salary range displayed by a job board is an estimate. Your salary, which considers your unique qualifications and experience, is just one component of the robust total rewards you'll enjoy at PCL. This may include an employee share purchase offering, discretionary annual performance bonus, comprehensive benefits and wellness programs, retirement plan plus matching, and career development programs.

Should you require an accommodation during the application process, please contact us at with the position and location you are interested in.

Together, we can build success and a better future. Let’s get started!

**Employee Status:** Contractual Full-Time

**Company:** PCL Constructors Inc.

**Primary Location:** Edmonton, Alberta (Corporate)

**Job:** Systems Support Analyst

**Requisition**: 9543

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Work site environment Work setting Responsibilities Tasks Additional information Security and safety Work conditions and physical capabilities Weight handling Personal suitability Benefits Other benefits

Overview Languages

English

Education

• or equivalent experience

Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting Responsibilities Tasks Credentials Certificates, licences, memberships, and courses  Experience and specialization Target audience Additional information Security and safety Work conditions and physical capabilities Personal suitability

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting Responsibilities Tasks Credentials Certificates, licences, memberships, and courses  Experience and specialization Target audience