613 Technology jobs in Ontario

Job Description

Job Description

We are searching for a ServiceNow Administrator - someone with hands-on ServiceNow system support and implementation experience. The ideal candidate will have hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge. Strong verbal and written communication skills are critical in this role due to the dynamic nature of collaborations with our internal teams, leaders, customers, stakeholders, vendors, and external teams.

Key Job Functions:

• Proactive Operations and Environment Maintenance
• Develop and configure ad-hoc ServiceNow enhancements/configurations
• Own issues and bring them to resolution as quickly as possible while providing proactive updates
• Strong communication skills
• Support architecture of platform and work with teams for implementation of tools and plugins
• Define KPIs for and monitor CMDB data quality
• Finding solutions from previous cases using the Knowledge Base
• Ensure ADO tickets are properly updated and asset management system is properly updated.
• Create clear and concise technical and process documentation
• Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help
• Flexibility to learn new technologies and quickly adapt.
• Other duties as assigned.

Key Job Functions:

• Strong knowledge of ServiceNow
• Strong Knowledge of Office products
• Strong Understanding of CMDB management
• Understanding of Active Directory
• Understanding of Discovery Tools (Discovery and SCCM)
• Understanding of ADO
• Basic analytical and problem-solving skills
• Strong interpersonal skills to interact with clients and team members
• Strong organizational skills
• Strong communication skills
• Ability to work independently but also in a team environment
• College degree or equivalent combination of education and experience
• Experience with end user services, information technology or related field preferred
  

**The Opportunity:**
This is a great time to join WSP as we continue to build out our Security offerings within our Technology team. In this role you will own the project from beginning to end including: Security Systems Studies, Concept Design Narratives, Schematic Design, Detailed Design, Construction Documents, Tender Review, Project Management, Construction Administration and Project Closeout.
**Why choose WSP?**
+ We value and are committed to upholding a culture of **inclusion** and **belonging**
+ Our **Flexible** Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
+ A **Canadian** success story - we're **proud** to wear the red and white of this beautiful country and show the world what Canada has to offer.
+ **Enhance** the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
+ **Outstanding** career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to **your** ideas and trying **new** things.
+ A phenomenal **collaborative** culture and a workforce filled with genuinely **good** **people** who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.
We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.
# **WeAreWSP**
**What you can expect to do here:**
A typical week would include:
+ Security consulting specifically in all of the following:
+ Technical security systems design (video surveillance, access control, intrusion detection, duress, real-time locating and the integration and networking of these systems)
+ Physical Security Audits and Assessments
+ Involved in stakeholder engagement and running requirements workshops with clients and stakeholders
+ Participate in workshops to elicit technical and functional requirements from a broad range of stakeholders, and developing client-focused solutions across a varied mix of technologies.
+ Advise clients as a subject matter expert and represent WSP as leaders in the Security and Technology field.
+ Develop professional, client-facing documents, including technical specifications and reports, using standard software tools such as MS Word, MS Excel, MS Visio, MS PowerPoint, Bluebeam Studio and Adobe Acrobat, among others;
+ Interpret and review typical design and construction issue technical drawings developed using REVIT, AutoCAD and similar tools;
+ Participate in technical and project meetings with a varied audience and participant mix, including management/executive, end-user, and technical personnel;
+ Instruct and guide less experienced team members in the development/production of CAD/Revit project deliverables;
**What you'll bring to WSP:**
+ Min 5 years' experience in a security consultancy
+ Familiarity with alternate delivery models (Alliance, DBFM, Design Build, etc.) is an asset.
+ Experience with Threat Risk Assessments and Physical Security is an asset
+ Be accomplished in delivering presentations
+ Must be able to work normal hours of Monday through Friday from 8am to 5pm, but also be willing to work overtime including evening and weekends when necessary.
+ Must be willing to travel periodically and as required for project assignments.
+ Must hold valid driver's license and vehicle for travel to client sites.
+ **Ability to obtain a Public Works and Government Services Canada Level 2 security clearance and work in a secure environment.
**WSP** is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.
We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.
At **WSP** :
+ We value our people and our reputation
+ We are locally dedicated with international scale
+ We are future focused and challenge the status quo
+ We foster collaboration in everything we do
+ We have an empowering culture and hold ourselves accountable
Please Note:
Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.
Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.
WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY. (

**The Opportunity:**
This is a great time to join WSP as we continue to build out our Security offerings within our Technology team. In this role you will own the project from beginning to end including: Security Systems Studies, Concept Design Narratives, Schematic Design, Detailed Design, Construction Documents, Tender Review, Project Management, Construction Administration and Project Closeout.
**Why choose WSP?**
+ We value and are committed to upholding a culture of **inclusion** and **belonging**
+ Our **Flexible** Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
+ A **Canadian** success story - we're **proud** to wear the red and white of this beautiful country and show the world what Canada has to offer.
+ **Enhance** the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
+ **Outstanding** career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to **your** ideas and trying **new** things.
+ A phenomenal **collaborative** culture and a workforce filled with genuinely **good** **people** who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.
We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.
# **WeAreWSP**
**What you can expect to do here:**
A typical week would include:
+ Security consulting specifically in all of the following:
+ Technical security systems design (video surveillance, access control, intrusion detection, duress, real-time locating and the integration and networking of these systems)
+ Physical Security Audits and Assessments
+ Involved in stakeholder engagement and running requirements workshops with clients and stakeholders
+ Participate in workshops to elicit technical and functional requirements from a broad range of stakeholders, and developing client-focused solutions across a varied mix of technologies.
+ Advise clients as a subject matter expert and represent WSP as leaders in the Security and Technology field.
+ Develop professional, client-facing documents, including technical specifications and reports, using standard software tools such as MS Word, MS Excel, MS Visio, MS PowerPoint, Bluebeam Studio and Adobe Acrobat, among others;
+ Interpret and review typical design and construction issue technical drawings developed using REVIT, AutoCAD and similar tools;
+ Participate in technical and project meetings with a varied audience and participant mix, including management/executive, end-user, and technical personnel;
+ Instruct and guide less experienced team members in the development/production of CAD/Revit project deliverables;
**What you'll bring to WSP:**
+ Min 5 years' experience in a security consultancy
+ Familiarity with alternate delivery models (Alliance, DBFM, Design Build, etc.) is an asset.
+ Experience with Threat Risk Assessments and Physical Security is an asset
+ Be accomplished in delivering presentations
+ Must be able to work normal hours of Monday through Friday from 8am to 5pm, but also be willing to work overtime including evening and weekends when necessary.
+ Must be willing to travel periodically and as required for project assignments.
+ Must hold valid driver's license and vehicle for travel to client sites.
+ **Ability to obtain a Public Works and Government Services Canada Level 2 security clearance and work in a secure environment.
**WSP** is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.
We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.
At **WSP** :
+ We value our people and our reputation
+ We are locally dedicated with international scale
+ We are future focused and challenge the status quo
+ We foster collaboration in everything we do
+ We have an empowering culture and hold ourselves accountable
Please Note:
Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.
Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.
WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY. (

**The Opportunity**
We are seeking a visionary Director of PeopleComms Technology, to lead the strategic evolution of our global HR technology ecosystem. This role is ideal for a seasoned leader with deep expertise in People Technology and a proven track record of managing large, globally distributed teams of technical analysts and system architects. You will be responsible for shaping our HRIS strategy, driving innovation through AI and automation, and ensuring seamless, scalable, and compliant HR operations across the enterprise.
**Position Responsibilities**
+ Lead a global team of configuration specialists responsible for Tier 2 and Tier 3 issue resolution, system configuration, and application maintenance.
+ Collaborate with the PeopleComms Design team, Group Functions Technology team, and Centers of Excellence (COEs) to develop a global HRIS technology strategy and roadmap.
+ Provide strategic leadership and oversight across HR systems, ensuring effective utilization and continuous improvement through technology and scalable processes.
+ Championing the use of human-centered design principles to maximize existing technology and tools, recommending automation, self-service opportunities and AI-powered solutions (predictive analytics, chatbots, automations).
+ Ensure global alignment and consistency while balancing regional and local needs.
+ Support the development and maintenance of robust process controls, including data maintenance, validation, and integrity controls.
+ Responsible for driving the global, enterprise-wide People tech ecosystem. HRIS vendor relations and system consultants in partnership with Procurement and the Global Technology team.
+ Lead efforts to define, test, release, and implement enhancements, incorporating AI capabilities where applicable.
+ Partner with the Global HR Reporting team to maintain workforce dashboards and provide data analytics and insights for decision-making across our CoEs.
+ Collaborate with legal and compliance teams to integrate emerging requirements and update processes, policies, and systems.
+ Leverage HRIS system capabilities to ensure data integrity and prioritize resource management for effective planning.
+ Proactively identify opportunities to enhance the colleague experience across the organization.
**Qualifications**
+ Bachelor's degree or equivalent experience; advanced degree in HR, IT, or Business is preferred.
+ 7+ years of progress experience in HR Technology, including 7+ years of Workday leadership across multiple modules and implementation experience across other related HR systems (e.g., Cornerstone, ADP, WorkHuman, Phenom).
+ 5+ years of experience managing large, geographically dispersed teams of HRIS professionals and technical analysts.
+ Combination of experience in Human Resources and technology, with a focus on implementing and managing HRIS and Learning systems.
+ Proven track record in creating HRIS infrastructure and roadmap, with a solid understanding of software lifecycle development (SDLC) methodologies.
+ Experience managing vendor release adoption and implementation.
+ Ability to translate vision into executable strategy, with an operational mindset and experience in designing, managing, and scaling innovative processes, programs, and systems globally.
+ Exceptional leadership, communication, and interpersonal skills to build collaborative partnerships across all organizational levels and with external partners.
+ Ability to simplify complex strategies into actionable plans to deliver the best service and outcomes within timelines.
+ Strong familiarity and experience with Human-Centered Design (HCD), Agile methodologies and AI technologies is an asset.
**When you join our team** :
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
#LI-Hybrid
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Waterloo, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$100,950.00 CAD - $181,710.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

**The Opportunity**
We are seeking a visionary Director of PeopleComms Technology, to lead the strategic evolution of our global HR technology ecosystem. This role is ideal for a seasoned leader with deep expertise in People Technology and a proven track record of managing large, globally distributed teams of technical analysts and system architects. You will be responsible for shaping our HRIS strategy, driving innovation through AI and automation, and ensuring seamless, scalable, and compliant HR operations across the enterprise.
**Position Responsibilities**
+ Lead a global team of configuration specialists responsible for Tier 2 and Tier 3 issue resolution, system configuration, and application maintenance.
+ Collaborate with the PeopleComms Design team, Group Functions Technology team, and Centers of Excellence (COEs) to develop a global HRIS technology strategy and roadmap.
+ Provide strategic leadership and oversight across HR systems, ensuring effective utilization and continuous improvement through technology and scalable processes.
+ Championing the use of human-centered design principles to maximize existing technology and tools, recommending automation, self-service opportunities and AI-powered solutions (predictive analytics, chatbots, automations).
+ Ensure global alignment and consistency while balancing regional and local needs.
+ Support the development and maintenance of robust process controls, including data maintenance, validation, and integrity controls.
+ Responsible for driving the global, enterprise-wide People tech ecosystem. HRIS vendor relations and system consultants in partnership with Procurement and the Global Technology team.
+ Lead efforts to define, test, release, and implement enhancements, incorporating AI capabilities where applicable.
+ Partner with the Global HR Reporting team to maintain workforce dashboards and provide data analytics and insights for decision-making across our CoEs.
+ Collaborate with legal and compliance teams to integrate emerging requirements and update processes, policies, and systems.
+ Leverage HRIS system capabilities to ensure data integrity and prioritize resource management for effective planning.
+ Proactively identify opportunities to enhance the colleague experience across the organization.
**Qualifications**
+ Bachelor's degree or equivalent experience; advanced degree in HR, IT, or Business is preferred.
+ 7+ years of progress experience in HR Technology, including 7+ years of Workday leadership across multiple modules and implementation experience across other related HR systems (e.g., Cornerstone, ADP, WorkHuman, Phenom).
+ 5+ years of experience managing large, geographically dispersed teams of HRIS professionals and technical analysts.
+ Combination of experience in Human Resources and technology, with a focus on implementing and managing HRIS and Learning systems.
+ Proven track record in creating HRIS infrastructure and roadmap, with a solid understanding of software lifecycle development (SDLC) methodologies.
+ Experience managing vendor release adoption and implementation.
+ Ability to translate vision into executable strategy, with an operational mindset and experience in designing, managing, and scaling innovative processes, programs, and systems globally.
+ Exceptional leadership, communication, and interpersonal skills to build collaborative partnerships across all organizational levels and with external partners.
+ Ability to simplify complex strategies into actionable plans to deliver the best service and outcomes within timelines.
+ Strong familiarity and experience with Human-Centered Design (HCD), Agile methodologies and AI technologies is an asset.
**When you join our team** :
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
#LI-Hybrid
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Waterloo, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$100,950.00 CAD - $181,710.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.