4,859 Customer Care jobs in Canada

Job Description

WHO WE ARE

We are a local family-owned dispensary that is expanding into Toronto from Maryland, USA. Our retail store is fully licensed to provide cannabis products to customers in Ontario. We are excited to bring our many years of cannabis experience from the USA into Canada! At Herbiculture, we believe that every team member plays a vital role to our success and we rely on each other to foster our growth both professionally and personally. Our team members work in manners that respect each other and hold each other accountable to do the right thing every day. If you want to work in a fast-paced startup company where your ideas will be heard, we’re the company for you! You will be able to make an impact on our operations and be able to grow with the company. We are striving to be a positive addition to our community by providing a friendly and approachable environment for anyone who is interested in our products.

WHAT WE OFFER

• Employee discounts for our products
•  Environment where you are treated as a valued team member
• Ability to have your ideas heard and make positive changes in the company
•  Recognition of potential and performance
• Competitive pay
• Additional paid personal emergency days off

WHO WE ARE LOOKING FOR

This role is perfect for you if you are passionate and curious about the cannabis industry and products. Other people describe you as friendly and approachable and you would go out of your way to help others. You are a problem solver who listens keenly to what others are saying and interprets their needs accordingly. You enjoy sharing your knowledge and experiences by educating and recommending the best products that fit each customer’s needs. You strive to provide the best customer service that every customer deserves.  You are comfortable working in various roles where no two days would be the same and understand that you have to comply with rules and regulations that govern the Company. 

WHAT YOU WILL BE DOING

• Warmly greeting and welcoming each guest/customer
• Maintaining a clean, welcoming, and comfortable atmosphere for everyone in the store
•  Assisting customers by educating them about different promotions, products, and uses
• Ensuring every customer is aware of our promotions so they can get the best deal for their purchase
• Listening attentively to customers and recommending the appropriate products that fits their needs
•  Ensuring that storefront is sufficiently stocked and that products are correctly displayed
•  Efficiently operating the POS system, ATM terminals, and cash drawer in order to complete transactions and maintain accurate records
• Fulfilling cannabis orders 
• Executing proper opening and closing procedures so that the store is well maintained for optimal operation
•  Complying with Herbiculture’s policies, standards, and governing legislations
• Additional responsibilities specific to the client to whom the Customer Care Specialist is assigned may be given

YOUR ABILITIES:

•  Able to provide and maintain high standard customer service skills in a fast-paced and busy environment
•  Excellent verbal communication, interpersonal, and active listening skills
•  Problem solving, negotiating, mediating, and conflict resolution skills
• Ability to multi-task for extended periods of time
• Willingness to work flexible hours, including evenings, weekends, and holidays
•  Be detailed oriented
• Basic knowledge of math and computer functions
• Ability to work accurately, quickly, and efficiently

JOB REQUIREMENTS:

• At least 19 years of age according to the Cannabis Act and Regulations of Ontario
• A minimum of 2 years relevant experience in sales and/or customer service
• Ability to achieve a passing score for AGCO-required CannSell training course
• Comfortable with computers and other forms of technology

Preferred

·   High school diploma, or equivalent; Bachelor’s degree preferred

Other

·   Proficiency in Cantonese or Mandarin an asset

NEXT STEPS

If this sounds like you, then we want you to join us! Apply online with your resume and if we think you’re the person we’re looking for, we’ll reach out to learn more about you.

Herbiculture is dedicated to offer Equal Employment Opportunity. We welcome all applicants and employees equally regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinance. 

Job Description

Customer Care Specialist

Part Time, Contract

Toronto, ON (Homebased)

Compensation: $19.50/hr

Reports to: Lead, Customer Experience

Direct Reports: No

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our new strategic plan, The Way Forward , will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

We're looking for a mission-driven Customer Care Specialist who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

• Independently assist customers, in a timely and accurate fashion, with telephone and email with inquiries, through inbound and outbound channels.
• Maintain an up-to-date awareness of CNIB and partner services, policies and procedures.
• Interact with multiple systems simultaneously.
• Able to de-escalate callers who may be emotional or navigate uncertain situations.
• Resolve or escalate problems, handle conflict, and make effective decisions under pressure.
• Openly receives and implements feedback to demonstrate growth in the position.
• Contributes to team KPI targets, including call and email quality scores.
• Maintains data integrity, privacy, productivity and quality standards.
• Use consultative skills, empathy and active listening to effectively understand and support caller queries.
• Identify and resolve problems and make effective decisions to handle conflict.
• Provide high quality customer services by offering meaningful support inclusive of:

1. Assisting callers who are navigating sight loss by introducing them to Vision Loss Rehabilitation Canada’s programs and services.
2. Informing callers of the diverse range of CNIB services and programs ensuring to promote awareness of community services.
3. Assisting callers with CNIB SmartLife products, sales, returns and investigating shipping concerns.
4. Engaging with our generous Donors by providing information on various ways to donate, information on fundraising events and processing donations.
5. Assisting CELA patrons with accessible library services.

Requirements

Education and Certifications

• College Diploma or University degree preferred

Experience and Qualifications

• Minimum 2 years in the relevant customer service field.
• Able to perform all job duties fluently in English; Able to complete all duties fluently in French would be an asset.
• Experience in developing relationships with customers.
• Excellent interpersonal skills and positive attitude.
• Detail oriented with excellent time management and organization skills
• Professional written and verbal communication skills.
• Ability to multitask between high volumes of inquiries from varying channels in an efficient manner.
• Proficiency with Microsoft Office applications and online resources
• Demonstrate knowledge and understanding of Salesforce or similar Client Relationship Management tools is an asset.
• Previous Contact Center, including inbound and outbound calling and emails
• Personal or professional experience relating to blindness and sight loss
• Personal or professional experience working with assistive technology and/or accessible environments.
• Personal or professional experience relating to blindness and sight loss is considered an asset.
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Benefits

We offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including:

• Flexible and hybrid working arrangements and schedules.
• Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives.
• Enticing internal employee referral program.

If this sounds like the role for you, please visit our website to submit an application.

Closing date: August 6, 2025.

Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

Learn more about our mission here.

Job Description

Be the First Face of Exceptional Service

MK Auto Group is a leader in collision repair, known for delivering outstanding service and top-quality repairs. At our Northwest Intact Service Centre, we’re looking for a professional and personable Customer Care Representative (CCR) who thrives in a customer-focused, fast-paced environment.

If you’re passionate about creating a smooth and positive experience for clients during a stressful time, this is the opportunity for you.

Your Role:
As a CCR, you’ll be the primary point of contact for customers throughout the repair process. From greeting customers to coordinating repair timelines, your role is key to building trust and ensuring satisfaction.

Key Responsibilities:

• Greet customers warmly and professionally in person and over the phone.
• Guide customers through the collision repair process.
• Schedule appointments and manage repair bookings.
• Coordinate with estimators, technicians, and insurance providers.
• Provide updates to customers on repair status.
• Handle documentation, invoicing, and file processing.
• Maintain a clean and welcoming front office environment.
• Support the team with administrative tasks as needed.

What You Bring:

• Previous experience in a customer service or administrative role (automotive or collision industry an asset).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Positive attitude and a commitment to delivering a great customer experience.
• Proficiency with Microsoft Office; familiarity with Mitchell or other repair systems is an asset.
• Ability to work well in a team-oriented environment.
• High school diploma or equivalent required.

Why Join MK Auto Group?

• Be part of a team that’s passionate about quality and care.
• Comprehensive benefits and competitive compensation that includes:
  • Employee assistance programs;
  • Extended Health & Dental coverage;
  • RRSP matching up to 5%;
  • Paid vacation;
  • Daycare Reimbursement –up to $100/month per family;
  • Tool & Safety Boot Reimbursement –up to $150/year;
  • Employee discounts on automotive services;
  • Tuition reimbursement for trade certification.
• Ongoing support for learning and growth
• Modern, professional facility with a customer-first culture
• Opportunities to grow within a well-established and expanding group

At MK Auto Group, we don’t just offer jobs — we help you grow a career. We are committed to supporting our team members both professionally and personally.

Apply Now
Send your resume to
Only those selected for an interview will be contacted.

MK Auto Group is a diverse group of companies focusing on automotive repair, servicing and customization. The MK Auto Group employs over 200 staff members serving a collection of CARSTAR Collision stores in and around Calgary, Alberta. The group also owns Country Hills Collision, Force Auto Styling as well as the new addition of Calgary Rim Repair.

Job Description

Salary:

About the Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary:

We are seeking a reliable, and customer-focused Customer Care Advisor to join our growing team. We are looking for someone energetic, outgoing, and driven to exceed customer expectations. The ideal candidate will bring a strong background in customer service, technical support, and sales, preferably with call center experience and a passion for creating positive customer experience.

What you will be doing:

• Engage with residential and business customers via phone, email, and chat to provide solutions related to product knowledge, billing, collections, technical support, and retention.
• Troubleshoot and resolve technical issues, including Wi-Fi connectivity and service interruptions.
• Guide customers through service upgrades and activate new features as needed.
• Retain customers by offering solutions and alternatives during cancellation inquiries.
• Handle account setup, deactivation, billing inquiries, and payment processing.
• Document customer interactions and updates accurately in the CRM system.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Participate actively in ongoing training and skill development sessions.
• Stay informed about product updates, promotions, and new services.
• Consistently meet or exceed key performance metrics for customer satisfaction and service quality.
• Handle inbound sales calls and close service agreements when appropriate.

What we are looking for:

• A minimum of 2 years experience in a similar role.
• Experienced in customer service, technical support, or sales.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management abilities.
• Confident problem-solver with strong attention to detail.
• Comfortable managing multiple tasks in a fast-paced environment.
• Team player with the ability to work independently.
• Adaptable and responsive to changing business needs.

What We Offer:

At Canadian Fiber Optics Corp. our priority is our employees. The work-hard-play-hard" isnt just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.

We are consistently working to provide a safe work environment, competitive wages including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.

Work Schedule:

• Must be available to work evenings and weekends based on customer and business needs.
• Participation in a rotational on-call schedule may be required.

Job Description

Salary:

Pocketpills is Canadas online pharmacy. We are revolutionizing the pharmacy experience by combining personalized care with innovative proprietary technology. We are a team of healthcare professionals, technologists, customer service working to provide personalized care, support and timely medications for our members. Through our easy-to-use app and website, members can fill prescriptions, order refills and consult with certified health care professionalswherever and whenever they need. With a presence across multiple provinces in Canada, we are committed to making medication more accessible and affordable for all Canadians. Pocketpills is one of Canadas fastest-growing health tech companies.

At Pocketpills, we prioritize a member-focused approach and seek passionate individuals who resonate with our core values: People First, Celebrate the Why!, Be Accountable, Act with Honesty and Integrity, and Think Big, Start Small, Move Fast.

Join us in making a meaningful impact in health-tech!

About the Role:

As a Customer Care Representative, you will be the first point of contact for our customers. You will help resolve inquiries, offer guidance, and provide support with care, accuracy, and professionalism. Ideal candidates will be proactive problem-solvers who enjoy helping others and can confidently navigate complex or sensitive situations.

Key Responsibilities:

• Respond to inquiries from patients, caregivers, and healthcare professionals via phone, email, or chat
• Navigate sensitive or urgent healthcare-related concerns with empathy and discretion
• Provide accurate information about services, appointments, insurance, billing, and medical records
• Resolve complex issues such as escalated complaints, care delays, or insurance denials in a timely and respectful manner
• Document interactions accurately in the CRM system
• Identify recurring issues and provide feedback to improve service quality and efficiency
• Stay current on healthcare policies, procedures, and system updates
• Escalate unresolved or sensitive issues when necessary
  

Qualifications:

• Minimum 3 years of customer service experience.
• Proven ability to resolve complex, emotionally sensitive situations with professionalism
• Familiarity with healthcare systems, insurance terms, and medical terminology
• Strong communication skills, both written and verbal
• High level of empathy, patience, and active listening
• Ability to maintain confidentiality and adhere to privacy standards

Availability: Flexible- including weekends and holidays.

Benefits:

Join our team and enjoy a benefits package designed to support your health and well-being, including dental and vision care, as well as extended health care coverage. We provide disability insurance for added security and life insurance to protect your loved ones. To promote work-life balance, youll receive paid time off, including vacation days. Additionally, we offer a Group Retirement Savings Plan (GRSP). Experience a workplace that truly cares about you!

The annual compensation is based on a number of factors and may vary depending on job-related knowledge, skills, experience and alignment to the market.

" Pocketpills is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. "

Job Description

Salary:

About the Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary:

We are seeking a reliable, and customer-focused Customer Care Advisor to join our growing team. We are looking for someone energetic, outgoing, and driven to exceed customer expectations. The ideal candidate will bring a strong background in customer service, technical support, and sales, preferably with call center experience and a passion for creating positive customer experience.

What you will be doing:

• Engage with residential and business customers via phone, email, and chat to provide solutions related to product knowledge, billing, collections, technical support, and retention.
• Troubleshoot and resolve technical issues, including Wi-Fi connectivity and service interruptions.
• Guide customers through service upgrades and activate new features as needed.
• Retain customers by offering solutions and alternatives during cancellation inquiries.
• Handle account setup, deactivation, billing inquiries, and payment processing.
• Document customer interactions and updates accurately in the CRM system.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Participate actively in ongoing training and skill development sessions.
• Stay informed about product updates, promotions, and new services.
• Consistently meet or exceed key performance metrics for customer satisfaction and service quality.
• Handle inbound sales calls and close service agreements when appropriate.

What we are looking for:

• A minimum of 2 years experience in a similar role.
• Experienced in customer service, technical support, or sales.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management abilities.
• Confident problem-solver with strong attention to detail.
• Comfortable managing multiple tasks in a fast-paced environment.
• Team player with the ability to work independently.
• Adaptable and responsive to changing business needs.

What We Offer:

At Canadian Fiber Optics Corp. our priority is our employees. The work-hard-play-hard" isnt just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.

We are consistently working to provide a safe work environment, competitive wages including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.

Work Schedule:

• Must be available to work evenings and weekends based on customer and business needs.
• Participation in a rotational on-call schedule may be required.

About Go Lime Inc.

Go Lime is Ontario’s market leader in sustainable residential and commercial solutions. We specialize in energy-efficient plumbing, electrical, solar, and water heating systems — all designed to make home comfort effortless, affordable, and environmentally friendly.

With decades of experience and a customer-first approach, we’re revolutionizing how comfort is delivered to homes across Ontario. Transparency, accessibility, and innovation are at the core of everything we do. To learn more, visit us at:

Join Our High-Energy HVAC Team as a Customer Care Representative!

Are you someone who loves solving problems, staying organized, and making customers feel genuinely cared for? We’re looking for a Customer Care Representative with a sharp eye for detail and a passion for delivering exceptional service.

In this role, you’ll be the friendly, reliable voice (or message!) our customers count on. You’ll guide them through order processing, answer questions, and troubleshoot any concerns—all while keeping our internal operations running smoothly and efficiently.

What You Will Do:

• Supporting our Customer Care Operations by handling end-to-end order processes
• Communicating with customers through phone, email, and chat with empathy and confidence
• Solving problems with a “can-do” attitude and a smile (even over the phone)
• Spotting trends, identifying potential process hiccups, and helping us stay ahead of issues
• Escalating urgent matters when needed and always following through
• Keeping things on track with strong organizational skills and attention to detail
• Collaborate with stakeholders to ensure company targets are met and exceeded
• Collaborate with other team members to ensure customer concerns and requests are completed in a timely manner

What We’re Looking For:

• Excellent communication skills, both written and verbal
• Strong judgement & problem solving
• Team player
• Ability to work well under pressure
• Fast learner and detail oriented
• Open-minded: capable to listen and understand different points of view and open to receive feedback.
• Experience with Talkdesk and Zoho CRM or similar software (preferred).
• Must be available to work different shifts as required by the business.

What you'll love about Go Lime

• A highly supportive, inclusive work environment with a flat hierarchy and where your contributions make a difference.
• Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions.
• A rewarding career with ongoing development and career growth opportunities.
• Opportunities to develop skills in logistics, customer service, and emergency response.

About Go Lime Inc.

Go Lime is Ontario’s market leader in sustainable residential and commercial solutions. We specialize in energy-efficient plumbing, electrical, solar, and water heating systems — all designed to make home comfort effortless, affordable, and environmentally friendly.

With decades of experience and a customer-first approach, we’re revolutionizing how comfort is delivered to homes across Ontario. Transparency, accessibility, and innovation are at the core of everything we do. To learn more, visit us at:

Join Our High-Energy HVAC Team as a Customer Care Representative!

Are you someone who loves solving problems, staying organized, and making customers feel genuinely cared for? We’re looking for a Customer Care Representative with a sharp eye for detail and a passion for delivering exceptional service.

In this role, you’ll be the friendly, reliable voice (or message!) our customers count on. You’ll guide them through order processing, answer questions, and troubleshoot any concerns—all while keeping our internal operations running smoothly and efficiently.

What You Will Do:

• Supporting our Customer Care Operations by handling end-to-end order processes
• Communicating with customers through phone, email, and chat with empathy and confidence
• Solving problems with a “can-do” attitude and a smile (even over the phone)
• Spotting trends, identifying potential process hiccups, and helping us stay ahead of issues
• Escalating urgent matters when needed and always following through
• Keeping things on track with strong organizational skills and attention to detail
• Collaborate with stakeholders to ensure company targets are met and exceeded
• Collaborate with other team members to ensure customer concerns and requests are completed in a timely manner

What We’re Looking For:

• Excellent communication skills, both written and verbal
• Strong judgement & problem solving
• Team player
• Ability to work well under pressure
• Fast learner and detail oriented
• Open-minded: capable to listen and understand different points of view and open to receive feedback.
• Experience with Talkdesk and Zoho CRM or similar software (preferred).
• Must be available to work different shifts as required by the business.

What you'll love about Go Lime

• A highly supportive, inclusive work environment with a flat hierarchy and where your contributions make a difference.
• Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions.
• A rewarding career with ongoing development and career growth opportunities.
• Opportunities to develop skills in logistics, customer service, and emergency response.

About Go Lime Inc.

Go Lime is Ontario’s market leader in sustainable residential and commercial solutions. We specialize in energy-efficient plumbing, electrical, solar, and water heating systems — all designed to make home comfort effortless, affordable, and environmentally friendly.

With decades of experience and a customer-first approach, we’re revolutionizing how comfort is delivered to homes across Ontario. Transparency, accessibility, and innovation are at the core of everything we do. To learn more, visit us at:

Join Our High-Energy HVAC Team as a Customer Care Representative!

Are you someone who loves solving problems, staying organized, and making customers feel genuinely cared for? We’re looking for a Customer Care Representative with a sharp eye for detail and a passion for delivering exceptional service.

In this role, you’ll be the friendly, reliable voice (or message!) our customers count on. You’ll guide them through order processing, answer questions, and troubleshoot any concerns—all while keeping our internal operations running smoothly and efficiently.

What You Will Do:

• Supporting our Customer Care Operations by handling end-to-end order processes
• Communicating with customers through phone, email, and chat with empathy and confidence
• Solving problems with a “can-do” attitude and a smile (even over the phone)
• Spotting trends, identifying potential process hiccups, and helping us stay ahead of issues
• Escalating urgent matters when needed and always following through
• Keeping things on track with strong organizational skills and attention to detail
• Collaborate with stakeholders to ensure company targets are met and exceeded
• Collaborate with other team members to ensure customer concerns and requests are completed in a timely manner

What We’re Looking For:

• Excellent communication skills, both written and verbal
• Strong judgement & problem solving
• Team player
• Ability to work well under pressure
• Fast learner and detail oriented
• Open-minded: capable to listen and understand different points of view and open to receive feedback.
• Experience with Talkdesk and Zoho CRM or similar software (preferred).
• Must be available to work different shifts as required by the business.

What you'll love about Go Lime

• A highly supportive, inclusive work environment with a flat hierarchy and where your contributions make a difference.
• Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions.
• A rewarding career with ongoing development and career growth opportunities.
• Opportunities to develop skills in logistics, customer service, and emergency response.