13 Account Management jobs in Canada

Job Description

As an Account Manager, you will play a pivotal role in driving value for our QUASEP program members by leveraging a proactive, data-driven approach to supplier and client analysis. Using strategic management tools and insights, you will support and grow member engagement within the program. This role is based out of our Montréal, QC regional office, offering complete flexibility for remote work.

Job Responsibilities

• Client Analysis and Program Support: Conduct in-depth data analysis to enhance support for current QUASEP clients, leveraging your analytical capabilities, service-oriented mindset, and commitment to maintaining and advancing client satisfaction.
  
  
• Account Growth and Development: Actively pursue opportunities for account expansion and increased client participation within the program.
  
  
• Client Relationship Management: Provide comprehensive client support via phone, online platforms, and in-person visits. Facilitate supplier consultations, conduct business reviews, and utilize operational tools to foster strong, lasting client relationships.
  
  
• Client Retention and Revenue Protection:  Focus on cultivating and sustaining strong relationships with high-revenue clients, building strategic agreements with key accounts, and proactively managing agreement renewals to ensure long-term client retention and program success.
  
  
• Data Accuracy and Issue Resolution: Review and verify data transmissions, investigate any reporting gaps or issues, and collaborate with relevant teams to resolve discrepancies promptly. 
  
  
• Stakeholder Communication: Engage frequently with Aramark Supply Chain Management and other CPS/QUASEP team members, ensuring alignment and streamlined support for QUASEP initiatives.
  
  
• Industry Presence and Networking: Enhance QUASEP’s visibility in the industry by representing the organization at corporate and industry events, cultivating relationships, and expanding industry networks. 
  
  
• Market Strategy and Communication:  Contribute to QUASEP’s overall market and communication strategy by providing up-to-date market insights and participating in the development of business tools and marketing materials. 
  
  

Qualifications

• College or University graduate in Foodservice Management, Administration or Marketing preferred
• Minimum 3 years experience as purchasing or sales coordinator in institutional foodservice or hospitality setting.
• Bilingual in French and English (written and spoken)
• Strong analytical/critical thinking skills and time management 
• Perceptive, strategic, innovative, driven, and flexible
• Outstanding relationship building and strong communication skills (oral and written) 
• Excellent computer skills, including MS Office Suite and CRM software
• Must demonstrate a minimum of Level 2 MS Excel proficiency
• Self-motivated and autonomous
• Knowledge of senior living, hospitality and foodservice market players and logistics 

À propos d’Aramark

Aramark (NYSE : ARMK) évolue dans le secteur du service à la clientèle touchant l’alimentation, les installations et les uniformes, partout où les gens travaillent, apprennent, se rétablissent et s’amusent. Unis par la passion de servir, nos employés, au nombre de plus de 270 000, offrent des expériences qui enrichissent et soutiennent la vie de millions de gens dans 22 pays à travers le monde chaque jour. Aramark est reconnue parmi les entreprises les plus admirées selon le magazine Fortune et comme l’une des plus conformes à l’éthique dans le monde par l’Ethisphere Institute. Pour en savoir plus, visitez le ou connectez-vous à nous sur Facebook ou Twitter.

Complete Purchasing Services (« CPS ») , une division d’Aramark, fait figure de proue parmi les fournisseurs de solutions en fait de chaîne d’approvisionnement au Canada, et s’associe à ses organisations partenaires depuis 1975. Nos clients regroupent des établissements de soins de longue durée, des collectivités pour aînés, des habitations collectives, des camps, des écoles et plusieurs autres regroupements. Apprenez-en davantage au

QUASEP est un programme d’approvisionnement multifournisseur spécialement conçu à l’intention de l’industrie de l’accueil. Restaurants, hôtels, clubs de golf, services de traiteur, pâtisseries et plusieurs autres types d’entreprises constituent le principal de nos membres. Apprenez-en plus 

About Aramark;

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at  or connect with us on Facebook and Twitter.

Complete Purchasing Services (“CPS”), a division of Aramark, is a leading supply chain solutions provider in Canada and has been a partner to its member organizations since 1975. Our client members include long term care homes, senior living retirement communities, group homes, camps, schools and many others. Learn more at 

QUASEP is a multi-supplier purchasing program designed specifically for the hospitality industry. Our members include restaurants, hotels, golf clubs, catering companies, bake shops, etc. Learn more at 

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Account Management - Ethoca
Overview
Ethoca, a Mastercard company, is transforming the payments landscape by redefining how global merchants and issuers collaborate to combat fraud and disputes-while enhancing the consumer experience. Our relentless focus on the customer has made us a multi award-winning leader in the industry. We are seeking an exceptional and experienced Account Manager to join our high-performing team. This individual will be a key contributor in driving revenue growth within Ethoca's existing global merchant divison. Reporting directly to the Vice President of Account Management, this individual will play a critical role in managing and executing the merchant growth strategy.
Role Responsibilities:
In this client-facing commercial position, you will be responsible for:
- Account Growth & Expansion - Driving revenue growth by managing the renewal sales process and securing new opportunities for up-sell and cross-sell across Ethoca product solutions for the existing merchant accounts portfolio.
- Enhance profitability and own the client sales contractual and negotiations process through to close, helping to drive long-term scalable growth with existing accounts globally.
- Grow, expand, and identify new relationships across key client stakeholders. Accountable for deepening and strengthening customer relationships and driving overall account stickiness.
- Lead commercial efforts to drive platform adoption/optimization of Ethoca solutions.
- Own and manage the internal sales approval process with Sales leadership, Product, Sales Excellence, Client Services, Legal, and Finance.
- Collaborate across Mastercard business lines to identify new opportunities that align to client priorities.
- Support and manage commercial escalations with clients to provide quicker turnaround times and support in resolution.
- Run quarterly business reviews and account planning, responsible for driving senior level involvement to deliver on shared business goals.
Role Requirements
- Extensive experience working and upselling to enterprise senior client-level stakeholders within the payments technology space. Relevant experience on the merchant / client-side is a plus.
- Track record of hitting sales targets, driving incremental value, and renewing long-term client contracts, with proficiency in using CRM tools to manage and grow the sales pipeline.
- Possess a strong commercial mind-set focused on growing, optimizing, and expanding the existing accounts portfolio
- Proficiency within Cyber Security, Dispute Resolution, and/or Consumer Experience, as well as possesses a strong understanding of the issuer/merchant payments landscape. Ability to quickly learn, understand, and adapt to various adjacent technologies, ecosystems, and trends.
- Ability to thrive in a fast-paced environment, handle a diverse workload, and meet aggressive deadlines.
- Must be confident and possess strong written communication, listening, and interpersonal skills, with an ability to manage senior client relationships and complex negotiations.
- Strong oral presentation skills and ability to lead/manage the presentation development process.
- Comfortable working with data, and providing actionable insights and recommendations.
- A strong self-starter, proactive, with the ability to problem solve and deliver solutions to management, and clients.
- International travel is required for this role.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
UKG is seeking a Director of Sales for our Customer Account Management sales organization. At UKG we foster a company culture that supports success at every level, prioritizing our employees. While the challenges are significant, UKG provides ample support for our sales teams to thrive. The rewards are equally substantial-you can confidently stand behind the solutions you sell, knowing your customers will receive top-quality service. Their decision to continue working with UKG will be a satisfying one!
As the Director, you'll be accountable for helping your team exceed annual revenue goals for UKG's Pro, Dimensions, and Ready customer base in all segments , across all verticals. Your focus will be on maximizing the suite of product offerings across our customer base, client retention and satisfaction.
Collaboration is key-you'll work closely with Sales peers and senior leadership across functional areas to establish strong partnerships that drive incredible success for your team and our customers. Supported by robust pre-sales and sales operations teams, this position reports directly to the VP Sales Canada.
**Responsibilities:**
+ Meet and exceed revenue targets.
+ Set and execute an aggressive sales execution strategy to generate strong annual revenue growth.
+ Drive long term success with a focus on coaching, development and building high performing teams to ensure revenue growth year over year.
+ Establish sales best practices and metrics for pipeline growth, pipeline accuracy and integrity, accurate forecasting, product and industry knowledge and standardized sales strategies and account reviews
+ Maintain key customer relationships and develop and implement strategies for sales
+ Create and foster a customer-first, employee-centric highly engaged culture, leading by example through UKG's values of United, Kind, and Growing
+ Conducts weekly progress meetings with each Sales Executive to review pipeline, sales activity, and obstacles.
+ Fosters peer collaboration across sales team to enhance the performance of everyone.
+ Provide feedback to UKG senior management on market trends and methods to become more effective in meeting our goals through deeper service to our customers.
**Basic Qualifications:**
+ 5+ years managing a diverse team in sales, presales, or similar organizations
+ Minimum of 5 years selling to C level executives Preferred Qualifications
+ Proven experience leading or selling SaaS/WFM/HCM software solutions to C level Executives.
+ Proven success working within a highly matrixed organization and establishing strong relationships across all functions.
+ Strong interpersonal skills with a high degree of emotional intelligence with the ability to hire, on-board and train new Sales Executives.
+ Consistently exceeded quota and team goals.
+ Strong negotiation, written and verbal communication skills.
+ Experience leading high-performing Sales teams within all segments.
+ Bachelor's degree or equivalent
+ It is an asset if you are bilingual.
**Travel:**
+ Ability to travel up to 25%
**Where we're going**
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
**Equal Opportunity Employer:**
UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
*Quebec candidates: While French is required for Quebec roles, use of the English language is also required due to the global nature of the business and the need to interact with UKG US headquarters and international sites. 
**Présentation de l'entreprise**
Avec 80 000 clientes et clients répartis dans 150 pays, UKG est la plus grande entreprise de logiciels privée basée aux États-Unis dans le monde. Et nous ne faisons que commencer. Voulez-vous apporter vos idées audacieuses et votre esprit de collaboration à une organisation qui a encore beaucoup à construire et à réaliser? Lisez la suite.
Chez UKG, vous obtenez plus qu'un simple emploi. Le travail se fait dans un but précis. Notre équipe de Krewers est en mission pour inspirer chaque organisation à devenir un excellent lieu de travail avec notre technologie RH primée, conçue pour toutes et tous.
Ici, nous savons que vous représentez plus que votre travail. C'est pourquoi nos avantages sociaux vous aident à vous épanouir personnellement et professionnellement, des programmes de bien-être et du remboursement de droits de scolarité à U Choose - un programme de remboursement de dépenses personnalisable qui peut être utilisé pour plus de 200 besoins qui vous conviennent le mieux, à vous et à votre famille, du remboursement de prêt étudiant, à la garde d'enfants, en passant par l'assurance pour animaux de compagnie. Notre culture inclusive, nos groupes de ressources pour les employé(e)s actifs et engagés, et nos dirigeant(e)s bienveillant(e)s valorisent chaque voix et vous soutiennent dans la réalisation du meilleur travail de votre carrière. Si notre raison d'être (les personnes) vous passionne, il nous tarde de soutenir ce qui vous donne un but. Nos objectifs nous unissent, vous êtes notre source d'inspiration.
UKG est à la recherche d'un directeur des ventes pour son équipe de gestion des comptes clients. Chez UKG, nous favorisons une culture d'entreprise qui favorise le succès à tous les niveaux, en donnant la priorité à nos employés. Malgré les défis de taille, UKG offre un soutien précieux à ses équipes de vente pour leur épanouissement. Les avantages sont tout aussi substantiels : vous pouvez soutenir les solutions que vous vendez en toute confiance, sachant que vos clients bénéficieront d'un service de qualité supérieure. Leur décision de continuer à travailler avec UKG sera une grande satisfaction !
En tant que directeur, vous serez responsable d'aider votre équipe à dépasser les objectifs de chiffre d'affaires annuels pour les clients UKG Pro, Dimensions et Ready, dans tous les segments et tous les secteurs d'activité. Votre priorité sera d'optimiser l'offre de produits pour notre clientèle, ainsi que la fidélisation et la satisfaction de nos clients.
La collaboration est essentielle : vous travaillerez en étroite collaboration avec vos collègues des ventes et la haute direction de tous les secteurs fonctionnels afin d'établir des partenariats solides qui favoriseront un succès exceptionnel pour votre équipe et nos clients. Soutenu par des équipes avant-vente et opérationnelles commerciales performantes, ce poste relève directement du vice-président des ventes Canada.
**Notre destination**
**Responsabilités :**
- Atteindre et dépasser les objectifs de chiffre d'affaires.
- Définir et mettre en œuvre une stratégie commerciale dynamique pour générer une forte croissance annuelle du chiffre d'affaires.
- Favoriser le succès à long terme en mettant l'accent sur l'encadrement, le développement et la constitution d'équipes performantes afin d'assurer une croissance annuelle du chiffre d'affaires.
- Établir les meilleures pratiques et indicateurs de vente pour la croissance, la précision et l'intégrité du pipeline, la justesse des prévisions, la connaissance des produits et du secteur, ainsi que la standardisation des stratégies de vente et des analyses de comptes.
- Maintenir les relations avec les clients clés et élaborer et mettre en œuvre des stratégies de vente.
- Créer et promouvoir une culture d'entreprise axée sur le client et l'engagement des employés, en montrant l'exemple grâce aux valeurs d'UKG : solidarité, bienveillance et croissance.
- Organiser des rencontres hebdomadaires avec chaque gestionnaire des ventes afin d'examiner le pipeline, l'activité commerciale et les obstacles.
- Favoriser la collaboration entre les équipes de vente pour améliorer le rendement de chacun.
- Fournir une rétroaction à la direction d'UKG sur les tendances et les méthodes du marché afin d'atteindre plus efficacement nos objectifs grâce à un service à la clientèle de qualité. ,
**Qualifications de base :**
- Plus de 5 ans d'expérience en gestion d'équipes diversifiées dans les domaines de la vente, de l'avant-vente ou d'organisations similaires
- Au moins 5 ans d'expérience en vente auprès de cadres dirigeants.
**Qualifications souhaitées :**
- Expérience avérée en direction ou en vente de solutions logicielles SaaS/WFM/HCM auprès de cadres dirigeants.
- Expérience avérée au sein d'une organisation hautement matricielle et dans l'établissement de relations solides entre tous les services.
- Excellentes compétences interpersonnelles et intelligence émotionnelle, avec une capacité à recruter, intégrer et former de nouveaux commerciaux.
- Dépassement constant des quotas et des objectifs de l'équipe.
- Excellentes compétences en négociation et en communication écrite et orale
. - Expérience de direction d'équipes de vente performantes dans tous les segments.
- Licence ou l'équivalent
*** Le bilinguisme est un atout. Déplacements :**
- Possibilité de voyager jusqu'à 25 %
UKG s'apprête à vivre quelque chose de vraiment spécial. À l'échelle mondiale, nous nous classons déjà au premier rang pour la gestion des ressources humaines et au deuxième rang pour la gestion du capital humain. Des dizaines de millions de personnes travaillant en première ligne commencent et terminent leur journée avec notre logiciel, et des milliards de quarts de travail sont gérés chaque année par le biais des solutions UKG aujourd'hui. Pourtant, c'est notre portefeuille de produits alimentés par l'IA et conçus pour soutenir la clientèle de toutes tailles, de tous secteurs et de toutes zones géographiques qui nous propulsera vers des lendemains encore plus radieux!
Employeur souscrivant au principe de l'égalité d'accès à l'emploi
UKG est fier d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi et s'engage à maintenir un milieu de travail diversifié et inclusif. Tous les candidats qualifiés seront pris en considération pour un emploi sans égard à la race, à la couleur, à la religion, au sexe, à l'âge, au handicap, à l'état matrimonial, à la situation familiale, à l'orientation sexuelle, à la grossesse, à l'information génétique, à l'identité de genre, à l'expression de genre, à l'origine nationale, à l'ascendance, au statut de citoyen, au statut d'ancien combattant et à tout autre statut protégé par les lois fédérales, provinciales ou locales contre la discrimination.
Accommodement aux handicaps
UKG s'engage à fournir un accommodement aux personnes handicapées durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous à
*Candidats du Québec: Bien que le français soit exigé pour les postes au Québec, l'utilisation de l'anglais est également requise en raison de la nature mondiale de l'entreprise et de ses affaires, de même que de la nécessité d'interagir avec les employés ou les partenaires du siège américain d'UKG et de ses bureaux internationaux
NOTICE ON HIRING SCAMS
UKG will never ask you for a copy of your driver's license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here ( .
ABOUT OUR JOB DESCRIPTIONS
All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

_When applicable, Bombardier promotes flexible and hybrid work policies._
**Why join us?**
At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
**Bombardier's Benefits Program**
With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
+ Insurance plans _(Dental, medical, life insurance, disability, and more)_
+ Competitive base salary
+ Retirement savings plan
+ Employee Assistance Program
+ Tele Health Program
**What are your contributions to the team?**
- Act as a primary point of contact with our customer base for the detailed completion definition of aircraft interior and exterior completion finishes, furnishings and equipment configurations along with their associated technical specification packages.
- Support the International and Domestic wide-body sales teams as they meet with prospects and customers on completion related issues.
- Liaise with all internal stakeholders including, but not limited to, Engineering, Interior Design, Program Management, Estimation and Finance, Legal, Contract Management and Sales to ensure that all Completion Definition specifications are consistent with our business strategy while ensuring that customer expectations are exceeded.
- Are accountable for obtaining the necessary management and customer approvals, thereby committing the company to the build and delivery of the final Completion Definition Package approved.
- Follow the Aircraft build, Inform and lead our customers to ensure their readiness to start delivery activities.
- Coordinate and lead Aircraft delivery activities with the customer an internally to ensure a seamless process and amazing customer experience while meeting company delivery schedule targets.
**How to thrive in this role? Skills, knowledge & experience:**
- You possess an undergraduate university degree in a related field of study, such as aeronautical engineering, aviation management, business administration or another substantially related field of endeavor.
- You have a minimum of ten (10) years related experience in business or commercial aviation.
- You have a minimum of two (2) years related experience in a customer facing role.
- You have excellent organizational and planning skills, can set priorities in order to achieve important milestones. You will be able to demonstrate solid project management skills.
- You can understand complex technical specifications and certification constraints and possess the capacity to become a product expert on complex product offerings.
- You have exceptional communication skills; can communicate at all levels of the organization from shop floor to board room level. You are equally able to communicate to all levels of our customer and customer representative organizations including world leaders, high net worth individuals, flight crew, maintenance and technical personnel.
- You are an eloquent and persuasive speaker with strong presentation skills and command an appropriate presence in any situation or negotiation.
- You have strong customer orientation.
- You will be expected to be a team player, as well as being a leader within the multidisciplinary project team.
- You are fluent in both French and English (written and spoken), Other languages would be an asset.
- You can support a flexible work environment and available to travel.
**Now that you can see yourself in this role, apply and join the Bombardier Team!**
Please note: You don't need _all_ the skills, knowledge, and experience listed to apply for this position. We're not looking for the perfect candidate, we're looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
**Job** Customer Account Management Representative Senior
**Primary Location** Completion Center
**Organization** Aerospace Canada
**Shift** Day job
**Employee Status** Regular
**Requisition** 8909 Customer Account Management Representative Senior

**Do you want your voice heard and your actions to count?**
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
**Role Overview**
The Analyst, AMT ("Account Management Team") will be responsible for the performance of KYC ("Know Your Customer") client on-boarding, reassessments and other related requests related to the book of work of MUFG Bank Ltd, US branch. The Analyst will act as SME for First Line of Defense and engage clients, RMs, compliance and other stakeholders as appropriate to deliver on goals of the team.
**Responsibilities**
1. Client Onboarding & Relationship Management
+ Ensure timely execution of client onboarding processes and escalate any deals at risk to management proactively.
+ Customize emails to streamline KYC requirements to enhance client experience and reduce complexity.
+ Engage directly with clients, including treasury, legal, and compliance teams, and coordinate access to deal sites.
2. KYC Due Diligence & Risk Assessment
+ Collaborate with internal and external stakeholders to support comprehensive KYC reviews.
+ Respond to RFIs related to KYC, risk, and compliance issues with accuracy and timeliness.
+ Maintain deep understanding of client relationships and product risk across global and local business areas.
3. Compliance, Standards & Performance Monitoring
+ Adhere to MUFG's global and U.S. KYC standards and procedures for the First Line of Defense.
+ Meet performance metrics including deal deadlines, document collection SLAs, and KYC quality benchmarks.
+ Identify and escalate risk flags through training and guidance from governance and advisory teams.
4. Stakeholder Collaboration & Escalation Management
+ Partner with RMs and product groups to address AML, sanctions, and compliance issues effectively.
+ Communicate assertively and professionally with internal and external stakeholders.
+ Develop subject matter expertise in assigned verticals.
5. Operational Support
+ Adhere to policy requirements and timely training completion.
+ Be a team player and cross-support team members and/or other verticals as assigned by Director
+ Support cross-functional initiatives and projects assigned by management, including VP/Director-led efforts.
+ Support and enable GCIB to meet its goals/targets, help reignite revenue growth & facilitate other pillars of our bank/FLODCO strategy including"one FLODCO team"attitude.
**Qualifications**
+ Prior 1-3 years experience of working with Corporate Banking clients (preferably in Client Onboarding & KYC area)
+ Ability to work in a fast paced culture and deadline driven environment
+ Keen interest in understanding BSA/AML, OFAC & Sanctions laws and regulations
+ Exhibit culture of strong risk principles
+ Ability to engage local & overseas stakeholders in different time zones
+ Bachelor's degree in Business, Finance, Economics or equivalent work experience
+ CAMS (Certified Anti-Money Laundering Specialist) Certification is considered an asset
+ Proficiency in MS Word; MS Excel;
+ Excellent communication skills;
+ Strong reasoning and problem solving skills;
+ Excellent multitasking skills and task organizing ability;
+ Strong time management skills, Ability to perform in a deadline driven environment;
+ Openness to learning new technologies. We are exploring updates and migration to various systems and tools not limited to PowerBI, MS Copilot.
The job description and related application pertains to an opportunity with either MUFG Bank, Ltd., Canada Branch ("MUFG Bank Canada") or MUFG Securities (Canada), Ltd. ("MUFG Securities Canada"). The job description relates to the general nature, scope, quantity and quality of work contemplated for the position. Other duties and responsibilities not specifically described may be assigned from time to time, consistent with knowledge, skills and abilities of the incumbent. The receipt of an application by either MUFG Bank Canada or MUFG Securities Canada, as applicable, does not imply or guarantee employment.
Each of MUFG Bank Canada and MUFG Securities Canada is an equal opportunity employer.
- As a federally regulated entity, MUFG Bank Canada is required to comply with applicable laws which prohibit discrimination based on protected grounds and which require accommodation to individuals in accordance with the requirements outlined in the Canadian Human Rights Act and the Canada Labour Code. Where MUFG Bank Canada obtains information relating to protected grounds under the Canadian Human Rights Act as part of the application process, it does so to monitor and otherwise evaluate its own compliance with such legislation and associated regulatory requirements; MUFG Bank Canada does not use such information for decision making purposes relating to the position contemplated in this application.
- As a provincially regulated entity, MUFG Securities Canada is required to comply with applicable laws which prohibit discrimination based on protected grounds and which require accommodation to individuals in accordance with the requirements outlined in the Human Rights Code (Ontario) and the Employment Standards Act (Ontario). Where MUFG Securities Canada obtains information relating to protected grounds under the Human Rights Code (Ontario) as part of the application process, it does so to monitor and otherwise evaluate its own compliance with such legislation and associated regulatory requirements; MUFG Securities Canada does not use such information for decision making purposes relating to the position contemplated in this application.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
**Our Culture Principles**
+ Client Centric
+ People Focused
+ Listen Up. Speak Up.
+ Innovate & Simplify
+ Own & Execute

**Do you want your voice heard and your actions to count?**
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The Vice President, AMT ("Account Management Team") will be responsible for the performance of KYC ("Know Your Customer") client on-boarding, reassessments and other related requests related to the book of work of MUFG Bank Ltd, US branch. The VP ("Vice President") will partner with and engage clients, LOBs ("Line of Business") and other enterprise stakeholders including Compliance, Legal, BURCO ("Business Unit Risk & Compliance Officer"), Audit, Risk, Operations and Account Management team based in the US.
**Role Responsibilities**
1. Client Onboarding & Relationship Management
+ Ensure timely execution of client onboarding processes and escalate any deals at risk to management proactively.
+ Tailor and streamline KYC requirements to enhance client experience and reduce complexity.
+ Engage directly with clients, including treasury, legal, and compliance teams, and coordinate access to confidential deal sites.
2. KYC Due Diligence & Risk Assessment
+ Collaborate with internal and external stakeholders to support comprehensive KYC reviews.
+ Respond to RFIs related to KYC, risk, and compliance issues with accuracy and timeliness.
+ Maintain deep understanding of client relationships and product risk across global and local business areas.
3. Compliance, Standards & Performance Monitoring
+ Adhere to MUFG's global and U.S. KYC standards and procedures for the First Line of Defense.
+ Meet performance metrics including deal deadlines, document collection SLAs, and KYC quality benchmarks.
+ Identify and escalate risk flags through training and guidance from governance and advisory teams.
4. Stakeholder Collaboration & Escalation Management
+ Partner with RMs and product groups to address AML, sanctions, and compliance issues effectively.
+ Communicate assertively and professionally with internal and external stakeholders, including vertical heads.
+ Develop subject matter expertise in assigned verticals and collaborate with audit and control offices as needed.
5. Team Oversight & Operational Support
+ Provide coaching and oversight to junior team members in Canada, ensuring policy adherence and timely training completion.
+ Support cross-functional initiatives and projects assigned by management, including Director-led efforts.
+ Foster a collaborative team environment aligned with GCIB and FLODCO strategic goals.
**Qualifications**
+ Bachelor's degree in Business, Finance, Economics or equivalent work experience
+ CAMS (Certified Anti-Money Laundering Specialist) Certification is considered an asset
+ Prior experience of working with Corporate Banking clients (preferably in Client Onboarding & KYC area)
+ Ability to work in a fast paced culture and deadline driven environment
+ Awareness & understanding of Know Your Customer (KYC) due diligence procedures
+ Understanding of Final CDD Rule -Understanding of rules involving BSA/AML, OFAC & Sanctions
+ Exhibit culture of strong risk principles
+ Ability to engage local & overseas stakeholders in different time zones Proficiency in MS Word; MS Excel;
+ Excellent communication skills;
+ Strong reasoning and problem solving skills;
+ Excellent multitasking skills and task organizing ability;
+ Strong time management skills, Ability to perform in a deadline driven environment;
+ Openness to learning new technologies. We are exploring updates and migration to various systems and tools not limited to PowerBI, MS Copilot.
The job description and related application pertains to an opportunity with either MUFG Bank, Ltd., Canada Branch ("MUFG Bank Canada") or MUFG Securities (Canada), Ltd. ("MUFG Securities Canada"). The job description relates to the general nature, scope, quantity and quality of work contemplated for the position. Other duties and responsibilities not specifically described may be assigned from time to time, consistent with knowledge, skills and abilities of the incumbent. The receipt of an application by either MUFG Bank Canada or MUFG Securities Canada, as applicable, does not imply or guarantee employment.
Each of MUFG Bank Canada and MUFG Securities Canada is an equal opportunity employer.
- As a federally regulated entity, MUFG Bank Canada is required to comply with applicable laws which prohibit discrimination based on protected grounds and which require accommodation to individuals in accordance with the requirements outlined in the Canadian Human Rights Act and the Canada Labour Code. Where MUFG Bank Canada obtains information relating to protected grounds under the Canadian Human Rights Act as part of the application process, it does so to monitor and otherwise evaluate its own compliance with such legislation and associated regulatory requirements; MUFG Bank Canada does not use such information for decision making purposes relating to the position contemplated in this application.
- As a provincially regulated entity, MUFG Securities Canada is required to comply with applicable laws which prohibit discrimination based on protected grounds and which require accommodation to individuals in accordance with the requirements outlined in the Human Rights Code (Ontario) and the Employment Standards Act (Ontario). Where MUFG Securities Canada obtains information relating to protected grounds under the Human Rights Code (Ontario) as part of the application process, it does so to monitor and otherwise evaluate its own compliance with such legislation and associated regulatory requirements; MUFG Securities Canada does not use such information for decision making purposes relating to the position contemplated in this application.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
**Our Culture Principles**
+ Client Centric
+ People Focused
+ Listen Up. Speak Up.
+ Innovate & Simplify
+ Own & Execute

**Company Description**
**WHO ARE WE?**
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job u2013 we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, thatu2019s something weu2019re truly proud of.
**_Work That Matters, People Who Care._**
**Job Description**
**WHATu2019S THE JOB?**
At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.
As an
**Account Director**
(Janitorial), reporting to the District Manager, you will provide full oversight of custodial services and leadership of our team of staff at our Airport location. In this role, you will be client facing and responsible for the successful execution of the scope of project as well as delivering on key deliverables for our company, including managing profit and loss, human resources, operational excellence, and the health and safety of our employees.
**Your work will include:**
Understands that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the
_Tenacity Client for Life_
methodology
Ensures a visible Account-level presence to foster and maintain effective working relationship with all Clients
Aligns key Dexterra contacts with like positions or titles within the client organization and create a relationship matrix (Web of Influence)
Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are met.
Acts as a talent scout using networks to help identify, recruit and vet proposed Dexterra People
Ensures succession plans are regularly reviewed and plans for career growth are supported by a personal development plan.
Has a strategic selling mindset and utilizes the Miller Heiman sales methodology and process
**Qualifications**
**WHO ARE WE LOOKING FOR?**
Minimum of 5 years of operational experience in Integrated Facilities
Management specifically in Aviation
Federal Government Security Clearance required
Awareness of technical elements needed to deliver services support
Attracts, develops and retains employees, providing a safe, supportive work environment, supporting people strategies
A clear criminal record check is required for this role.
Bilingualism is an asset
**Additional Information**
**WHATu2019S IN IT FOR YOU?**
Be part of an industry that''s more important than ever!
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader.
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteransu2019 status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
#IND1

**Company Description**
**WHO ARE WE?**
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job u2013 we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, thatu2019s something weu2019re truly proud of.
**_Work That Matters, People Who Care._**
**Job Description**
**WHATu2019S THE JOB?**
At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.
As an
**Account Director**
(Janitorial), reporting to the District Manager, you will provide full oversight of custodial services and leadership of our team of staff at our Airport location. In this role, you will be client facing and responsible for the successful execution of the scope of project as well as delivering on key deliverables for our company, including managing profit and loss, human resources, operational excellence, and the health and safety of our employees.
**Your work will include:**
Understands that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the
_Tenacity Client for Life_
methodology
Ensures a visible Account-level presence to foster and maintain effective working relationship with all Clients
Aligns key Dexterra contacts with like positions or titles within the client organization and create a relationship matrix (Web of Influence)
Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are met.
Acts as a talent scout using networks to help identify, recruit and vet proposed Dexterra People
Ensures succession plans are regularly reviewed and plans for career growth are supported by a personal development plan.
Has a strategic selling mindset and utilizes the Miller Heiman sales methodology and process
**Qualifications**
**WHO ARE WE LOOKING FOR?**
Minimum of 5 years of operational experience in Integrated Facilities
Management specifically in Aviation
Federal Government Security Clearance required
Awareness of technical elements needed to deliver services support
Attracts, develops and retains employees, providing a safe, supportive work environment, supporting people strategies
A clear criminal record check is required for this role.
Bilingualism is an asset
**Additional Information**
**WHATu2019S IN IT FOR YOU?**
Be part of an industry that''s more important than ever!
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader.
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteransu2019 status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
#IND1