9 Customer Service jobs in Kitchener

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Duties:

• Distributes all benefit enrollment materials and determines eligibility.

• Handle incoming customer service calls

• Dispatch incoming customer phone calls

• Accept customer calls and return customer

• Respond to client requests for coverages while representing their best interests.

• Create and explain individualized policies via our Needs Analysis system.

• Work and learn from management teams to stay up to date on new products, services, and policies. 

Job Benefits:

• Full training provided

• 100% work from home.

• Competitive compensation.

• Paid weekly along with earned bonuses.

• Career advancement opportunities.

• Full benefits after 3 months.

• Values a healthy work-life balance

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Duties:

• Distributes all benefit enrollment materials and determines eligibility.

• Handle incoming customer service calls

• Dispatch incoming customer phone calls

• Accept customer calls and return customer

• Respond to client requests for coverages while representing their best interests.

• Create and explain individualized policies via our Needs Analysis system.

• Work and learn from management teams to stay up to date on new products, services, and policies. 

Job Benefits:

• Full training provided

• 100% work from home.

• Competitive compensation.

• Paid weekly along with earned bonuses.

• Career advancement opportunities.

• Full benefits after 3 months.

• Values a healthy work-life balance

Job Description

What We Do

s.t.o.p. Restaurant Supply has paved a path into becoming the top provider of top-quality kitchen equipment and materials for many foodservice giants in the hospitality industry. Our primary mission is to continuously pursue growth and perfection in everything we do to provide nothing but the best for our clients.

Always on top of our game and putting the best interests of our customers first, s.t.o.p. Restaurant Supply promises an efficient and convenient online shopping experience for everyone. You can rely on our team of highly skilled professionals to exceed customer expectations by adhering to trustworthy and industry-established business practice.

What We Offer:

• RRSP Plans
• Profit Sharing Program
• Comprehensive Flexible Benefits
• Paid Personal Days and Your Birthday!
• Annual Health & Wellness Benefit.

What it’s all about:

You are an energetic and highly organized service professional with a passion for providing service excellence. You excel at customer service and can be counted on to support everyone around you. You approach what you do with high attention to detail and take care at every step. You thrive in a fast-paced environment and enjoy working in partnership with a diverse team of people to deliver the best possible service to our customers.

What you’ll do:

Your key accountabilities will include but are not limited to:

• Lead the Corporate Accounts Coordinators and the Customer Service Manager;
• Strategic planning of service and communication levels;
• Monitor budgets, expenses, revenues and profits;
• Report the teams' progress and performances to senior executives ;
• Supporting the Customer Service Manager and Corporate Account Coordinators ;
• Running various computer reports, and maintaining spreadsheets;
• Deliver projects on time within budget;
• Solve escalated issues;
• Coordinate sales inquiries and work out strategies to attract new customers.
• All other duties assigned

QUALIFICATIONS:

• Possess a high level of professionalism and dedication to customer service. Proven ability to build
• Manager and leadership experience and skills sets;
• College or University Degree or Certificate;
• good working relationships with internal and external clients and business partners;
• Excellent verbal and written communication skills;
• Strong organization, time management and decision-making skills; ability to manage multiple tasks while prioritizing and managing tight deadlines;
• Proficient in Excel and Word;
• Ability to work in a team environment as well as under minimal supervision; must be comfortable problem solving and handling challenging situations in a professional demeanour

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Job Description

As leaders in the service industry, we pride ourselves on our stellar 4.9 rating on Facebook and Google. With decades of expertise providing top-notch service to over 10,000 satisfied customers, Allbrite Glass & Tint specializes in Auto, Home, and Business Glass & Tint solutions and remains committed to being Kitchener-Waterloo, Cambridge, Guelph, and Woodstock Regions' premier service provider.

We are an ambitious company brimming with growth opportunities. With a fleet of service vehicles and a team of dedicated employees, we seek only the "best of the best" who are eager for a long-term career filled with growth and development. Are you highly energetic, motivated, and sporting a "winning mindset"? If so, we want you on our team! As an equal opportunity employer, we proudly consider all applicants without bias based on race, creed, color, sex, national origin, disability, or veteran status. Count on Allbrite Glass for Service You Can Trust!

• We are on the lookout for passionate, professional, Auto Service Advisors who excel at greeting customers and delivering an incredible WOW SERVICE! experience throughout the repair process while adeptly managing and organizing a significant amount of the branch’s administrative tasks.
• We offer training for the right candidates who thrive on working with people and providing exceptional value!

Why should you become part of our team? Check out what's in it for you!

• Numerous opportunities for advancement
• Training, Career Growth & Positive Life Development
• We're here to help you achieve your personal & professional aspirations
• A fantastic working environment
• Paid vacations AND birthdays
• We advocate for your livelihood
• We treat you with respect and like family
• Opportunity to earn more! (Up to $65k per Year)
• Bonuses & prizes available in addition to base pay
• We embody our core values

Requirements

• Be eager to pursue, develop, and engage in ongoing education.
• Adhere to the framework of company policies and procedures.
• Communicate with professionalism and respect towards clients, office personnel, and colleagues.
• Exude an outgoing, professional demeanour, a clean-cut appearance, and a driven and drug-free attitude.
• Actively participate in all mandatory staff meetings and training sessions.
• Contribute to fostering and sustaining a positive company morale and a friendly, professional work atmosphere.
• Strive to work diligently, intelligently, and effectively.
• Exhibit a top-notch service attitude towards customers and possess an exceptional telephone manner.
• Maintain a tidy and presentable appearance at all times.
• Hold a valid driver’s license.
• Professionally manage incoming calls from policyholders, insurance agents, and retail & commercial clients.
• Embrace and be inspired by our Core Values, Brand Promise, and Company Purpose.
• Comply with all training in our Client Service Advisor, Job Dispatch, and Inbound & Outbound Playbooks.
• Skills / Requirements
• Outstanding sales skills.
• Prior experience in customer service.
• Proficiency in Point of Sale Systems and Microsoft Office.
• Understanding of computer and telephone systems.
• Familiarity with auto glass products, installation, and repair processes.
• Knowledge of scripting and claims processing procedures for the designated insurance company.
• Capability to operate computer and telephone systems while seated for long periods.
• Ability to communicate warmly, maintain composure, and build rapport with peers, stores, and customers.
• MUST BE ABLE TO REPORT TO KITCHENER FOR TRAINING

Benefits

• Exceptional training and development opportunities
• Flexible scheduling options
• Incentive program for sales performance
• Uniform allowance
• Comprehensive Health and Dental Benefits
• Gym Membership Benefit
• Take your birthday off with pay
• Earn up to $65,000 annually
• Submit your application with confidence – apply today!
• We appreciate the interest of all candidates. Only those selected for further consideration will be contacted.