110 Customer Service jobs in Milton

English follows

Le Représentant du service à la clientèle soutiendra les clients et sera un ambassadeur d'une culture de vente ouverte et collaborative.

Responsabilités

• Offrir un service client exceptionnel en tout temps.
• Répondre aux appels entrants des clients pour promouvoir les gammes de produits offerts par l'entreprise ou proposer des alternatives.
• Participer à la campagne d'appels sortants.
• Soutien aux ventes
• Tâche de bureau
• Fournir des solutions aux problèmes et aux préoccupations des clients de manière professionnelle et courtoise.
• Maintenir des relations favorables avec le client pour encourager les affaires répétées et futures.
• Saisissez toutes les commandes des clients dans le système.
• Suivi des statuts de commande et de livraison lorsque requis par le client.
• Effectuer des recherches d'inventaire au sein de notre réseau et auprès de fournisseurs externes lorsque requis.
• Assister l'équipe de vente et soutenir les collègues dans l'exécution de certaines tâches.
• Fournir régulièrement des commentaires sur la solidité et l'efficacité des politiques et procédures du service à la clientèle.
• Aider efficacement les clients avec des problèmes de premier niveau (résolution au 1er contact) et remonter aux départements appropriés au besoin.
• Toutes autres tâches et / ou fonctions connexes, y compris la formation initiale et continue et le coaching requis par le directeur du service à la clientèle et / ou le superviseur en fonction des besoins de l'entreprise.

Facteurs de succès

• Formation technique : Vos études collégiales ou universitaires combinées à vos 5 à 7 années d'expérience en gestion d'équipe de vente et/ou en service à la clientèle font de vous un expert.
• Leadership : Vous savez gagner rapidement la confiance de votre équipe et possédez une crédibilité naturelle. Ambassadeur des bonnes pratiques, vous pouvez facilement mobiliser votre équipe pour atteindre les objectifs fixés.
• Orientation client : Vous pouvez facilement transmettre votre philosophie à votre équipe qui consiste à offrir à chaque client un service exemplaire et unique.
• Capacité d'organisation : Un volume élevé d'appels ne vous fait pas peur. Vous savez gérer le stress et établir des priorités pour respecter les délais.
• Compétences en résolution de problèmes : Vous avez un don pour comprendre les besoins du client et pouvez offrir une variété de solutions appropriées. Les défis ne vous font pas peur ; vous aimez chercher des réponses et trouver des solutions qui amélioreront les processus en place.
• Vous êtes dynamique, leader mobilisateur, travailleur d'équipe, axé sur les résultats et assurez une réponse rapide. Vous souhaitez relever de nouveaux défis et faire partie d'une équipe réputée et expérimentée, alors vous êtes la personne que nous recherchons
• Avoir de l'expérience dans l'industrie du pneu est un atout.
• La maîtrise du français et/ou de l'anglais est requise.

___

The Customer Service Representative will support clients and will be an ambassador of an open and collaborative sales culture.

Responsibilities

• Offer exceptional customer service at all times.
• Answer inbound client calls to promote the product lines offered by the company or propose alternatives.
• Participate in outbound call campaign.
• Sales support
• Clerical task
• Provide solutions to customer issues and concerns in a professional and courteous manner.
• Maintain favorable relationships with the customer to encourage repeat and future business.
• Enter all client orders in the system.
• Follow-up on order and delivery statuses when required by the client.
• Perform inventory searches within our network and with external suppliers when required.
• Assist Sales Team and support coworkers in executing certain tasks.
• Regularly provide feedback on the soundness and effectiveness of the customer service department's policies and procedures
• Effectively help customers with first level problems (1st contact resolution) and escalate to the appropriate departments as needed.
• All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.

Success Factors:

• Technical background: Your college or university studies combined with your 5 to 7 years of experience in sales team management and / or customer service qualifies you as an expert.
• Leadership: You know how to quickly gain your team's trust and possess a natural credibility. Good practice ambassador, you can easily mobilize your team to achieve the objectives set.
• Customer focus: You can easily transmit your philosophy to your team which consists of offering each client an exemplary and unique service.
• Organizational ability: A high volume of calls doesn't scare you. You know how to manage stress and establish priorities to meet deadlines.
• Problem solving skills: You have a gift for understanding the customer's needs and can offer a variety of appropriate solutions. Challenges do not scare you; you like to look for answers and find solutions that will improve the processes in place.
• You are dynamic, mobilizing leader, team worker, results-oriented and ensure prompt response. You want to take on new challenges and be part of a reputable and experienced team, then you are the person we are looking for
• Having experience in the tire industry is an asset.
• Fluency in French and /or English is required.

Skyservice Business Aviation Inc.17 days ago

Mississauga, Ontario

Mid Level

part_time

SKYSERVICE BUSINESS AVIATION Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us: Your future at Skyservice: Here at Skyservice we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our Client. We focus on excellence and are committed to support and develop our teams

This is a on-call/casual position (up to 40 hours per month) JOB QUALIFICATIONS:

• Provide high standards of service to customers in accordance with the Skyservice philosophy, ensure efficient and courteous arrivals and departures of customers;
• Communicate via ground/air Unicoms and radios;
• Maintain clear and concise communications between linecrew and concierge; ensure proper coordination with the courtesy van drivers;
• Maintain, monitor, and update the systems (may not be required at all locations);
• Bill and update the landing fee system (Toronto only);
• Maintain, monitor, and update the system and advise Line Service Crew accordingly;
• Remain vigilant with security protocols and situational awareness;
• Ensure communication and coordination between customers, line service, and staff;
• Coordinate fueling, catering, car rental, hotel booking and reservations;
• Answer the general number phone lines and forward the calls to the appropriate person;
• Ensure that all areas of the FBO are clean at all times;
• Ensure coffee, condiments, and snacks are restocked regularly;
• Take customer and flight crew orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts;
• Any other duties as assigned.

REQUIRED SKILLS:

• Two years' experience in a customer service environment;
• Ability to deliver service that is courteous, discreet, efficient, professional;
• Knowledge of the standard NATO phonetic alphabet;
• Proactive, sees and understand the customers' needs;
• Strong organizational skills, resourceful;
• Ability to work under pressure in a fast paced environment;
• Ability to provide positive attitude while working in a group;
• Working knowledge of Microsoft Office Products
• Available to work on different shifts, including weekends and statutory holidays.

EDUCATION:

• Post-secondary education is an asset.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.

Airlines and Aviation

201-500

Skyservice is a North American leader in business aviation dedicated to innovation, responsible operations, safety, and service excellence. With nearly four decades of experience, Skyservice is at the forefront of the business aviation industry with best in-class facilities across North America. Our network of FBOs, aircraft management services, aircraft charter, aircraft sales & acquisition, and skilled aircraft maintenance teams, provide our clients with an experience that is truly above beyond.

To learn more about our Aircraft Management, MRO Services, Avionics, Aircraft Teardown & Recycling, NDT, Scheduled Aircraft Maintenance Services, award-winning Fixed Base Operator (FBO) locations, Private Jet Charter services and Aircraft Sales & Acquisition, visit

At Skyservice, we are aiming higher and reaching further to provide the best in business aviation.

Bilingual Customer Service Representative

Our client is a global medical technology company that designs, manufactures, and distributes innovative orthopedic solutions, including surgical implants, bracing, rehabilitation products, and recovery technologies. Their work focuses on helping patients regain mobility, reduce pain, and improve quality of life, while also supporting healthcare providers with advanced technologies, clinical education, and data-driven care solutions. By combining research, engineering, and customer collaboration, they deliver both surgical and non-surgical innovations that address the full continuum of musculoskeletal health.

Job Description:

• Order Processing:
  Manage orders from entry through delivery, resolving billing issues promptly. Ensure record accuracy by maintaining data integrity during the order entry process. Support fellow Customer Service team members as needed. Provide daily phone support and maintain voice and email communication activity.
• Customer Relationship Building:
  Develop and maintain strong relationships with prospects and customers, understanding their needs and providing tailored solutions.
• Data Integrity:
  Ensure record accuracy by maintaining data integrity
• Direct Billing:
  Assist patients with direct billing to insurers on certain products and therapies
• Cross-functional Collaboration:
  Work collaboratively with Sales, Customer Service, Operations, Pricing, and Accounts Receivable teams to ensure accurate order and customer information
• Continuous Improvement:
  Identify and suggest process improvements and contribute to knowledge base updates
• Apply proper complaint handling procedures and understand stakeholder roles

What We Need

Education, Experience and Eligibility:

• Minimum 2+ years of experience in a customer service or inside sales support role
• Fully bilingual / fluency in both English & French

General Skills and Competencies:

• Experience working with ERP systems: Oracle, Salesforce preferable
• Strong command of MS Office Suite incl SharePoint, Power BI, MS 365 and Teams
• Accurate and timely execution with a solution-based approach
• Ability to thrive in a rapidly changing environment and manage multiple tasks simultaneously
• Versatility, attention to detail, organizational skills
• Exceptional teamwork and collaboration skills

Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Job Description

Salary:

Customer Service Representative

Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.

We are seeking a Customer Service Representative to join our team in Mississauga!

The successful candidate will be responsible for communicating with customers on service capabilities, work order input, coordination with dispatch and to provide information on shipment status.

Job Responsibilities and Duties:

• Provides information to customers on service capabilities and capacity availability.
• Enters order information directly into computer system, accurately and on a timely basis.
• Resolves service issues.
• Schedules appointment times as required meeting designated delivery windows set by the customer.
• Communicates with customers (shippers, consignees and third parties as required) to provide information on shipment status to communicate anticipated service issues, new pick-up and delivery times and alternative solutions where possible.
• Performs other duties as requested.

Abilities and Skills:

• Excellent organizational, interpersonal communication and computer skills.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognize problems, identify possible causes and resolve routine problems.
• Ability to establish and maintain professional atmosphere for, co-workers and customers.

Qualifications:

• 1 year of transport customer service.
• Strong attention to detail, and very good local geographical knowledge.
• Bring energy, enthusiasm and a positive attitude to the job.
• Excellent verbal/written communication skills.
• Experienced with Microsoft Office Suite.

Fuze Logistics Services Inc. is committed to providing equal opportunity for all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristics protected by provincial laws. If you are selected to participate in recruitment, selection and/or assessment process, please advise our Human Resources department of any accommodation(s) needed to ensure your equal participation. Any information collected relating to the accommodation will be addressed confidentially.

Job Description

The Customer Service Representative provides customer and Territory Managers support with the sales of hotel and operational supplies. As a front-line service provider to Sysco Guest Supply Canada’s customers, you contribute to our success by providing high-quality service by processing customers’ orders on a scheduled basis and troubleshooting customers' concerns with regard to their orders and deliveries. You will provide information to our customers regarding Sysco Guest Supply Canada’s products and services to ensure satisfaction.

Customer & Territory Manager Support:

• Answer incoming calls and emails from TMs. Research and provide information such as estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, etc.
• Provide the customer with order history information (i.e., item #, quantity, etc.) and pricing.
• Process orders (including new, cancellation or additions to current orders), invoices, credits/returns and respond to customers’ inquiries.
• Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, etc.
• Back Orders - If the item is out of stock, check ETA. If not readily available, check the availability of stock to determine if the shipment can wait, needs to be pulled from another Distribution Center or substituted with a replacement item.
• Research and obtain ETA, proof of delivery, shipment tracking and information on returns and other requests as needed.
• Prepare and send customer order acknowledgments.
• Inform TM and customer of standard procedures, order status and/or the resolution of problems, if applicable. Follow up, either verbally or in writing to ensure proper customer satisfaction.
• Keep the Customer Service Manager informed of any important situations, challenges or problems relating to customers or other concerns.
• Review and resolve issues with customer orders such as delivery issues, shipment discrepancies and backorders. Review and process the Adjustment Request Form or Return Material Authorization following approval. Review any exceptions to Company’s standard shipping policies with management.

Qualifications/Skills/Job Requirements:

• High School diploma or GED required. College degree preferred.
• 2 years of Customer Service experience, including working knowledge of shipping procedures and practices; inventory control processes, procedures and practices; and inventoried product line specifications (dimensions, weight, etc.).
• Call Center experience and order management are a plus.
• Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency. Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff. Capable of working with internal staff from other departments in a proactive and constructive manner.

Job Description

Customer Service Representative (CSR)

Job Summary

The Customer Service Representative serves as the primary point of contact for clients, managing the full order-to-delivery lifecycle. This role involves processing orders , booking logistics , providing detailed product information, and ensuring exceptional customer satisfaction throughout the entire experience.

Key Responsibilities

• Process customer orders efficiently, including receiving, reviewing, and accurately inputting orders and ensuring all necessary forms are completed.
• Book and coordinate trucks and logistics to meet customer delivery appointments and requirements.
• Respond promptly and professionally to all customer inquiries and communications via phone, email, and other channels.
• Acknowledge and efficiently resolve customer complaints, escalating complex issues to the appropriate internal team when necessary.
• Maintain expert-level knowledge of our products to effectively educate customers and answer detailed questions about specifications and use.
• Coordinate and communicate daily with colleagues across sales, logistics, and shipping departments to ensure seamless order fulfillment.
• Monitor the status of orders and provide proactive updates to customers, managing expectations regarding lead times and deliveries.
• Uphold a positive, empathetic, and professional attitude toward customers at all times.

Required Qualifications

• Proven experience working in a customer support or customer service role.
• Excellent verbal and written communication skills.
• Strong ability to stay calm and handle difficult conversations when customers are stressed or upset.
• Demonstrated proficiency using computers and standard business software, including Microsoft Word, Excel, and Outlook .
• Highly organized with strong attention to detail when processing data and filling out forms.
• Ability to work effectively both independently and as part of a team.