400 Customer Success Manager jobs in Canada

Job Description

Salary:

About Audience Republic

Audience Republic is an all-in-one CRM and marketing platform built for events and venues. We work with some of the biggest names in the worldpowering events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RFS DU SOL, ODESZA, and Flume.

What Youll Do

As a CSM, youll manage a portfolio of customers across North America and UK/Europe driving retention, expansion, and product adoption. Youll work with venues, festivals, concert promoters, and artists to optimize their use of Audience Republic and grow their businesses.

Your key responsibilities include:

• Customer Onboarding & Activation - Guide new customers through onboarding for a smooth, high-impact activation.
• Product Adoption & Engagement - Monitor customer health scores, usage data, and trends to drive proactive engagement through regular check-ins, QBRs (Quarterly Business Reviews), and strategic consultations.
• Retention, Growth & Upsells - Drive retention, expansion revenue and upsells by demonstrating additional value.
• Churn Prevention & Risk Mitigation - Identify at-risk accounts early and implement strategic action plans to prevent churn.
• Collaboration & Cross-Functional Communication - Problem-solve issues proactively, working cross-functionally with Product and Support.

Who You Are

Were looking for someone who is:

• Experienced in SaaS Customer Success At least 3+ years in a Customer Success role within a SaaS company.
• Startup-Proven Comfortable working in a fast-paced startup environment, with a self-starter mentality and a solution-focused approach.
• Ownership-Driven Takes full responsibility for managing their book of business like an entrepreneur.
• Industry Knowledge (Nice to Have) Experience in the music or events industry is a plus but not required.

How We Work

These arent just valueswe live by them:

• #Customer Obsessed - You'll be obsessed with our customer, becoming an expert on their problems and how to solve them. You'll be focused on contributing to an amazing experience for our customers.
• #Raise The Bar - You are always pushing the boundaries of what you are capable of. You'll be constantly improving and levelling up your skills.
• #Massive Impact - You think like an owner, and always focus on making an impact on collective goals, not just your own individual goals.
• #Hungry & Humble - You really want it, are resilient and tenacious. You have a strong work ethic, but also have the humility to receive feedback, or be open to new approaches.

Job Description

What you'll do

• Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
• Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
• Advise customers on solution features, configuration options, and system processes and procedures
• Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications
• Manage changes to requested solutions, including following the documented change request process for scope and billing management
• Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
• Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
• Provide proactive outreach at all stages of the customer lifecycle
• Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
• Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
• Participate in customer support standby rotations when the regular support team is unavailable
• Assist, if requested, in the sales process, providing technical sales support
• Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions

Skills you'll need

• Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
• One or more years of experience managing software implementation projects
• Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
• Excellent communication and presentation skills
• Must be personable and enjoy working with people in an entirely customer-facing role
• Knowledge of project management/delivery methods and tools
• Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
• Working knowledge of Scrum and other Agile methodologies
• Bonus: previous experience with programming, or ability to write simple database queries and scripts
• Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
• Experience in the Workforce Management domain preferred
• Experience with Salesforce (or other CRM) desired
• Ability to travel (job requires up to 30% travel)
• Comfortable working as needed in a remote environment with video-conferencing tools

What you'll get

• Competitive wages
• ESPO (employee stock option program)
• Medical/dental vision coverage
• 401(k)
• Flexible PTO and 10 paid holidays per year
• Career advancement opportunities

Job Description

Customer Success Manager

Location: Toronto, ON (In-office minimum 4 days/week)
Type: Full-Time

About TitanFile

TitanFile is the leading secure file sharing and client collaboration platform built for
professionals. Our clients — including top law firms, financial institutions, and enterprises — rely
on us to share sensitive information seamlessly, compliantly, and with confidence.

Trusted by regulated industries, we’re known for our uncompromising approach to security,
performance, and user-centric innovation. As we scale, we’re looking for a Customer Success
Manager (CSM) to strengthen relationships with our most strategic clients and drive long-term
growth and retention.

The Opportunity

As a Customer Success Manager, you’ll be a trusted advisor to a portfolio of mid-market and
enterprise clients. You’ll lead onboarding, adoption, and executive engagement while
proactively managing renewals and uncovering upsell opportunities. You’ll interface with
stakeholders across legal, compliance, and IT — often at the C-level.

This is a high-impact role with both strategic and commercial accountability. You should be
comfortable traveling to the U.S. for onsite sessions with high-touch clients.

Key Responsibilities

Revenue Growth & Retention
● Own a book of business with mid market and enterprise client
● Lead all aspects of the customer lifecycle: onboarding, adoption, QBRs, renewals, and
expansion
● Execute sales-aligned talk tracks to uncover and close upsell opportunities
● Drive strong Net Revenue Retention (NRR)

Data-Driven Customer Engagement
● Build and deliver usage reports and ROI stories using Excel and PowerPoint
● Run QBRs with actionable insights tailored to each stakeholder group
● Identify and address underutilization with scalable engagement strategies

Stakeholder Management & Advocacy
● Build deep relationships with IT and business stakeholders
● Engage with C-level executives to reinforce strategic alignment and ROI
● Be the voice of the customer internally to influence product and support roadmaps

Onboarding & Enablement
● Deliver white-glove onboarding tailored to industry-specific workflows and security needs
● Ensure clients are successfully set up for long-term success
● Support training and best-practice enablement across departments

Cross-Functional Collaboration
● Work closely with Sales, Product, and Support teams to deliver a cohesive experience
● Surface client feedback and influence roadmap priorities
● Help evolve internal playbooks for managing complex customer journeys

What You Bring

Experience
● 3–5 years in B2B SaaS Customer Success or

Job Description

Salary:

Schema App is a fast-paced, profitable SaaS company headquartered in Guelph, Ontario, and proud of our Canada-wide team. We are a smart, collaborative team on a mission to be a global leader in Enterprise Marketing Tech Innovation with a focus on content knowledge graphs. Schema App is proud to call SAP, Wells Fargo, and Henry Ford Health our customers. We are the leaders in a niche area of search engine optimization (SEO), called schema markup. Schema markup builds knowledge graphs that unlock AI and Search understanding of web content. Our comprehensive end-to-end solution empowers Enterprise Digital Marketing Teams to achieve organic search results, content insights and increased AI efficiency. Our technology is essential with the evolution of AI Search (ChatGPT, AI Overviews, and Gemini).

Visit Schema App at or on LinkedIn.

We are looking to hire a Customer Success Manager to join our growing team. The Customer Success Manager (CSM) serves as the strategic partner and trusted advisor to customers, ensuring they achieve measurable value and long-term success with our solutions. This role is accountable for driving retention, renewal, and expansion by deeply understanding customer goals, fostering strong multi-threaded relationships, and delivering proactive, data-driven support. The CSM also collaborates cross-functionallyespecially with Product and Salesto represent the voice of the customer and fuel continuous improvement and innovation.

Functional Accountabilities

• Own Strategic Relationships with Key Stakeholders: Build and maintain trusted advisor relationships across multiple levels and departments within customer organizations in order to show value, earn trust, and partner to deliver on results. Proactively multi-thread (building relationships with multiple key stakeholders across different levels and functions) ensuring

Job Description

TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.

As a Customer Success Manager , you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

• Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
• Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
• Build strong relationships with key stakeholders to drive engagement and long-term success.
• Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
• Analyze customer usage data to proactively address risks and drive retention strategies.
• Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

• Work with a dynamic and innovative team in a fast-growing SaaS startup
• Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
• Enjoy the flexibility of remote work and a healthy work-life balance
• Competitive compensation package and opportunities for professional growth and development

At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated.

• 2-4 years of proven experience as a Customer Success Manager or Technical

Job Description

About Us:

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

• One team, One mission
  Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
• Own it
  We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
• Accountable to our customers
  We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
• Excellence in execution
  Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.
• Be bold, fail fast, learn faster
  We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role:

The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro's portfolio of business customers. The CSM will develop and execute the strategy to ensure customers are provided with educational experiences (from formal education to self-help) to realize value from Nitro products quickly.

As the "voice of the customer" for Nitro, the CSM must be an active listener and strategic thinker who can strike the appropriate balance between the customer's needs and the company's business objectives.

Responsibilities:

• Serve as the primary post-sales point-of-contact for Nitro's portfolio of Enterprise business customers (100-130 accounts)
• Drive engagement & adoption to cultivate customer partnerships
• Own customer satisfaction and retention among a portfolio of business accounts
• Proactively work directly with a diverse portfolio of business customers, typically within IT, interacting with various levels of management ranging from Directors to C-level executives
• Ensure a successful onboarding and Nitro rollout among new customers
• Proactively identify customer health risks, and effectively leverage internal teams to mitigate non-renewal (churn) risk
• Partner with sales to identify expansion and up-sell opportunities in the post-sales cycle
• Act as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with sales, marketing, product, support and engineering teams to escalate high-impact customer needs

Success Criteria:

• Strong commitment to ensuring customers' business objectives are achieved
• Ability to prioritize customer needs and elevate the issues that will have the most impact on customer satisfaction, retention and growth
• Ability to effectively manage customer expectations and create realistic expectations
• Strong communication skills, both written and verbal, with excellent attention to detail
• Proactive, positive, self-starter with a passion for continually improving the processes around you
• Proven track record of working in a customer-facing environment and developing/driving internal initiatives to increase user engagement and satisfaction
• Ability to work in a team-based, collaborative environment

Requirements:

• Bachelor's Degree or equivalent work experience
• 3-5 years of experience in B2B

Job Description

Salary:

About Audience Republic

Audience Republic is an all-in-one CRM and marketing platform built for events and venues. We work with some of the biggest names in the worldpowering events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RFS DU SOL, ODESZA, and Flume.

What Youll Do

As a CSM, youll manage a portfolio of customers across North America and UK/Europe driving retention, expansion, and product adoption. Youll work with venues, festivals, concert promoters, and artists to optimize their use of Audience Republic and grow their businesses.

Your key responsibilities include:

• Customer Onboarding & Activation - Guide new customers through onboarding for a smooth, high-impact activation.
• Product Adoption & Engagement - Monitor customer health scores, usage data, and trends to drive proactive engagement through regular check-ins, QBRs (Quarterly Business Reviews), and strategic consultations.
• Retention, Growth & Upsells - Drive retention, expansion revenue and upsells by demonstrating additional value.
• Churn Prevention & Risk Mitigation - Identify at-risk accounts early and implement strategic action plans to prevent churn.
• Collaboration & Cross-Functional Communication - Problem-solve issues proactively, working cross-functionally with Product and Support.

Who You Are

Were looking for someone who is:

• Experienced in SaaS Customer Success At least 3+ years in a Customer Success role within a SaaS company.
• Startup-Proven Comfortable working in a fast-paced startup environment, with a self-starter mentality and a solution-focused approach.
• Ownership-Driven Takes full responsibility for managing their book of business like an entrepreneur.
• Industry Knowledge (Nice to Have) Experience in the music or events industry is a plus but not required.

How We Work

These arent just valueswe live by them:

• #Customer Obsessed - You'll be obsessed with our customer, becoming an expert on their problems and how to solve them. You'll be focused on contributing to an amazing experience for our customers.
• #Raise The Bar - You are always pushing the boundaries of what you are capable of. You'll be constantly improving and levelling up your skills.
• #Massive Impact - You think like an owner, and always focus on making an impact on collective goals, not just your own individual goals.
• #Hungry & Humble - You really want it, are resilient and tenacious. You have a strong work ethic, but also have the humility to receive feedback, or be open to new approaches.

Job Description

Customer Success Manager
Location: Remote
Department: Customer Success
Reports to: Director, Customer Operations
About Us
Soutron Global is a B2B SaaS company transforming how archives, libraries, cultural institutions, and corporate enterprises manage information, objects, and digital collections—at the very heart of their organizations. We serve organizations across multiple industry sectors worldwide, helping them preserve history, unlock knowledge, and deliver impact.
Role Overview
As a Customer Success Manager, you will play a pivotal role in ensuring our clients realize maximum value from our SaaS solutions. You will act as a trusted advisor, guiding customers through onboarding, adoption, and renewal, while proactively identifying opportunities to drive customer satisfaction, product utilization, and

Job Description

What you'll do

• Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
• Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
• Advise customers on solution features, configuration options, and system processes and procedures
• Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications
• Manage changes to requested solutions, including following the documented change request process for scope and billing management
• Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
• Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
• Provide proactive outreach at all stages of the customer lifecycle
• Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
• Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
• Participate in customer support standby rotations when the regular support team is unavailable
• Assist, if requested, in the sales process, providing technical sales support
• Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions

Skills you'll need

• Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
• One or more years of experience managing software implementation projects
• Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
• Excellent communication and presentation skills
• Must be personable and enjoy working with people in an entirely customer-facing role
• Knowledge of project management/delivery methods and tools
• Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
• Working knowledge of Scrum and other Agile methodologies
• Bonus: previous experience with programming, or ability to write simple database queries and scripts
• Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
• Experience in the Workforce Management domain preferred
• Experience with Salesforce (or other CRM) desired
• Ability to travel (job requires up to 30% travel)
• Comfortable working as needed in a remote environment with video-conferencing tools

What you'll get

• Competitive wages
• ESPO (employee stock option program)
• Medical/dental vision coverage
• 401(k)
• Flexible PTO and 10 paid holidays per year
• Career advancement opportunities