18 Hotel General Manager jobs in Canada

Our client, a lifestyle brand, is currently seeking a top General Manager for their first-class boutique property in downtown Toronto, which aims to deliver an authentic Canadian hospitality hotel experience.

The General Manager will possess a full range of operational experience alongside an entrepreneurial flair suitable for this boutique property, which features exquisite rooms and award-winning food and beverage services, recognized for outstanding hospitality.

In this role, the General Manager will assume total responsibility for the property's operations, including strong expertise in sales, rooms division, and customer relations, complemented by a thorough understanding of food and beverage management.

The ideal candidate will direct, coordinate, and oversee all operational activities while ensuring that all budget targets are met or exceeded. This includes managing product costs, labor costs, supply expenses, and revenue. You will collaborate closely with your management team to implement high-performance standards and enhance customer satisfaction and retention.

You will ensure that the company's mission and fiscal and qualitative objectives are achieved. The individual they seek must have strong food and beverage knowledge, be highly guest-oriented, and have a keen eye for detail. You should be willing to retain and improve company standards, work long hours, and can perform well under pressure.

Additionally, excellent leadership, training, and mentoring skills are essential, as is the willingness to be hands-on in day-to-day operations. The General Manager must demonstrate creativity in developing guest accommodation packages while collaborating with the food and beverage and culinary management teams to plan outstanding menus and merchandising strategies that impress guests at every opportunity.

The ideal candidate will be dynamic, charismatic, and results-oriented, embodying an entrepreneurial mindset. They should have a proven track record of increasing revenues and profits through aggressive sales and marketing initiatives and improved productivity, along with strong interpersonal, verbal, and written communication and mentoring skills.

The General Manager should have proven experience in boutique lifestyle properties and experience with serving as the "face" of a trendy lifestyle boutique property. Our client offers an exciting opportunity that includes an outstanding compensation package, bonus structure, comprehensive benefits, and potential for growth within the brand.

If you are interested and meet the criteria for this role, please contact me directly at for further details.

Please note: Candidates will only be considered who can legally work in Canada and have Canadian management experience in a 5 star hotel operation.

Kind regards,

Robin……….

Robin Sheardown

Executive Vice-President

RENARD INTERNATIONAL HOSPITALITY SEARCH CONSULTANTS

Corporate Offices: 121 Richmond Street West, Suite 601, Toronto, Ontario, Canada M5H 2K1

Tel: Ext: 251 Email:

Our company video

“The Most Trusted Name in the Hospitality Industry”

For now over 55 years, we have assisted the Hospitality Industry by matching our Clients’ Management Talent Requirements and Meeting our Applicants’ Career Aspirations.”

In our fast-paced hospitality world, where change is continual, John Lennon’s words ring especially true when it comes to career decisions : 'Life is what happens to you while you’re busy making other plans”

At Renard International, we approach every assignment with precision and genuine warmth, qualities that are at the heart of all our interactions

Position Overview
Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.
Key Job Responsibilities
Operations Management
- Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
- Provides direct supervision of team members including scheduling and time keeping.
- Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.
- Ensures that daily equipment sheets are updated and properly completed.
- Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
- Attends BEO, Pre-Cons, and pre-production meetings as needed.
- Delegates tasks as appropriate.
Customer Service
- Reviews quotes and provides recommendations for cost efficiencies in accordance with the company's standard operating procedures.
- Supervises and mentors' operational staff to ensure client satisfaction and revenue maximization via onsite upselling.
- Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring ENCORE properties and all vendors. Mentors Technicians to also provide this superior level of customer service.
- Meets with guests onsite to ensure that their needs are met, and the equipment setup is working properly.
- Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
People Development & Training
- Promotes and reinforces a positive working environment centered on Encore core values.
- Hire, develop, lead and motivate a talented team of technicians and operational support staff.
- Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.
- Manage human resource related issues including performance management, salary administration and training and development.
- Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.
- Registers and recommends team members for additional training opportunities as needed.
Job Requirements
- High School Diploma is required. Bachelor's degree is preferred.
- 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience OR completion of Encore's Accelerations Development Operations Program (ADOP).
- Experience leading workflow and team members.
- Working knowledge of audio-visual equipment in a live show environment
- Proficiency with the use of computer hardware
- Proficiency with computer software and programs, including the Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction focus.
Competencies
Deliver World Class Service
- Hospitality
- Ownership
Do The Right Thing
- Manages Ambiguity
Drive Results
- Directs Work
- Achieves Goals
See The Big Picture
- Financial Acumen
Value People
- Builds Effective Teams
Salary Pay Range: $60,000.00 - $78,,000.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Work Environment
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks