14 IT Support Specialist jobs in Calgary

Job Description

Salary:

ABOUT HELCIM

Helcim was founded with a mission at heart: to be the worlds most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think thats a great way to do business.

From the very start, we knew that we wanted to be different from every other credit card processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another cost of doing business. We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

THE POSITION

Are you passionate about providing customer support? Do you find satisfaction in solving problems and building relationships? Are you well-versed in the intricacies of the software and technology? If so, we have an exciting opportunity for you to become a valued member of our brilliant Merchant Experience team as Merchant Support Specialist.

As part of our team, you will be responsible for handling incoming support calls and online inquiries, utilizing your critical thinking skills to analyze merchant issues and offer effective solutions. Your success in this role will depend on your ability to take ownership of customer issues and prioritize the customer experience at every step.

Please note that shift start times may vary between 7:00 AM and 9:00 AM. Weekend availability is also required.

A SUCCESSFUL CANDIDATE

• Offers technical assistance and support to customers via various channels.
• Diagnoses and resolve technical issues reported by customers, utilizing problem-solving skills and technical knowledge.
• Works closely with customers to identify the root cause of problems and provide effective solutions, ensuring customer satisfaction.
• Maintains accurate and detailed records of customer interactions, technical issues, and solutions in the support ticketing system or knowledge base.
• Escalates complex or unresolved issues to appropriate teams or higher-level support for further investigation and resolution.
• Contributes to the improvement of support processes, documentation, and knowledge base articles to enhance overall customer experience.

KEY COMPETENCIES

• Post-secondary education in business, office admin or related field is considered an asset
• Must have excellent written and verbal communication skills
• Strong time-management skills and organizational skills
• Proficient with G Suite (Gmail, GDocs, GSheets, etc)
• Intuitive, self-motivated and positive
• Excellent communication skills, both written and oral, combined with strong interpersonal skills
• Past experience in a technical customer service position and sales is an asset
• Firm grasp of internet basics is ideal preference will be given to candidates who demonstrate knowledge of networks, routers/modems, XML, web development and eCommerce

HELCIM CULTURE IS;

Being builders: We build things ourselves and we build them well. We use technology and our creativity to overcome challenges that would seem beyond the capability of a company our size. We improve what is already there, invent our way out of problems and we never stop dreaming of better.

Choosing the harder path: We believe that the right decisions are usually the harder ones, so we embrace the challenge and endure when others quit. We choose what is difficult because it is more rewarding in the long-term, and makes us resilient, so that we not only survive but thrive.

Creating trust: We earn trust by striving to be our best selves every day and by lifting those around us. We recognize that trust is hard to earn, easy to lose and is tested continuously over time, so we make trust our way of life.

Contributing to a company of many: We are stronger because of our collective passion, diversity, and fellowship. We believe only great teams can accomplish great things, and we ask the very best of each other. Together we create our own future.

WORKING AT HELCIM

Joining Helcim means joining a fast-growing company where we have found coming together makes us a strong company. We have a drive to achieve big things which creates amazing opportunities for everyone willing to work hard and contribute to that growth - opportunities for faster career growth, for more learning, more impact, and accelerated experience - all while surrounding yourself with incredible people working on interesting problems and delivering great results.

Here are some of the reasons we attract such great people:

The Way of the Helcim: At Helcim, we build a team of engaged, caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more about Helcims unique culture and environment in our culture book The Way of the Helcim.

Health and dental benefits: Through our Group Benefits, youll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more. All of these benefits come into effect on Day 1 of employment!

Dedicated Health Spending Account (HSA): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).

Maternity and Parental Leave: To help launch our team members into this phase of family life we have some additional benefits in place including salary top for the birthing parents and a bonding break for non-birthing parents.

Stock Options: Stock options enable our team to purchase Helcim shares at a future date at a specified price. Every team member, not just people leaders and executives receive equity (aka ownership in the company).

Vacation Time: All team members get paid vacation time and a company break in December so they can recharge when they need it.

Flexible work location: Work and life happens at different times and places. This is why our team enjoys the flexibility of hybrid work and flexibility around hours of work, so we can all do our best work. Our hybrid work schedule offers flexibility to work from home on Tuesdays and Thursdays. Furthermore, our core hours give team members flexibility to manage other parts of their lives.

Training: Helcim will cover 50% of the applicable training costs of up to $500 per year.

LOGISTICS

Job type: Full-time

Hiring manager: Maria Gonzaga

Location: Hybrid, In Office Monday's, Wednesday's + Friday's

Start date: ASAP

Candidates must be eligible to work in Canada and be located in Calgary for this position.

Job Description

Salary:

HVAC Programming & Technical Support Specialist

About ICE Western Sales

Since 1991, ICE Western Sales has been a leader in the design and manufacturing of highly specialized custom HVAC units for commercial and industrial markets worldwide. Based in our state-of-the-art, 5-acre facility in Calgarys South Foothills Industrial Park, we serve a global client base and are proud of our ongoing commitment to safety, innovation, and quality.

With rapid growth and a diverse team of over 190 professionals, we are looking for talented individuals who are ready to advance their careers in a fast-paced, supportive environment.

Position Summary

We are seeking a Programming & Technical Support Specialist with expertise in Building Management Systems (BMS) and Building Automation Systems (BAS) to join our custom HVAC production and service team. This role is ideal for a technically skilled professional with experience in the integration, programming, and commissioning of building automation platforms, combined with proficiency in PLC programming and HVAC control systems.

The successful candidate will play a key role in ensuring seamless BMS/BAS integration, optimizing control strategies, and supporting both remote and onsite commissioning. You will also work with PLC and DDC systems, conduct system startups, and provide technical solutions that align with project requirements and customer expectations.

Key Responsibilities

• BMS/BAS Integration & Support Configure, integrate, and optimize building automation systems for custom HVAC applications, ensuring smooth communication with protocols such as BACnet and Modbus.
• System Programming Develop, modify, and troubleshoot DDC controller logic (e.g., Distech Controls) and PLC programs (Allen Bradley, Schneider Electric) to meet project specifications.
• Technical Support & Commissioning Provide both remote and onsite technical assistance for HVAC unit startups, commissioning, and system diagnostics.
• Testing & Quality Assurance Participate in factory acceptance testing (FAT), on-site performance verification, and production floor quality checks.
• Collaboration & Problem-Solving Work closely with engineering teams to resolve mechanical, electrical, and control system integration challenges.
• Service & Optimization Support ongoing system optimization, troubleshoot operational issues, and provide guidance on best practices for efficient system performance.

Qualifications

Required

• 24 years of hands-on experience with Building Management Systems (BMS) and Building Automation Systems (BAS), including integration, programming, and commissioning.
• Proficiency in BMS/BAS protocols such as BACnet and Modbus.
• Experience with DDC platforms, preferably Distech Controls, and PLC systems including Allen Bradley and Schneider Electric.
• Strong understanding of HVAC control strategies, especially for make-up air units, DX systems, and direct/indirect fired systems.
• Solid knowledge of electrical power, control wiring, and pneumatic systems.

Preferred

• Previous field service or technical support experience in the HVAC or controls industry.
• Strong analytical skills with the ability to adapt programming logic to meet real-time conditions.
• Excellent troubleshooting, communication, and documentation abilities.
• Ability to work independently or in a collaborative team environment under tight deadlines.

Skills & Attributes

• Ability to thrive in a fast-paced manufacturing and service environment.
• High attention to detail and commitment to delivering quality results.
• Proven problem-solving mindset with a proactive approach to challenges.
• Willingness to expand technical expertise across multiple control platforms and HVAC technologies.

What We Offer

• Competitive compensation (negotiable based on experience)
• Health, dental, and vision benefits
• RRSP matching program
• Paid vacation and statutory holidays
• Employee Assistance Program (EAP)
• Free on-site parking
• Company events and team-building activities
• Safe and inclusive work environment
  
• 
  

Join Our Team

If you're passionate about HVAC systems, automation, and solving complex technical challenges, we want to hear from you.

Apply Today! Be part of a company that values innovation, collaboration, and professional growth.

ICE Western Sales Ltd. is an equal opportunity employer. We thank all applicants for their interest, however only those selected for an interview will be contacted.

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

Job Description

We are seeking a French-English Bilingual Help Desk Tech to join our team! You will resolve computer-related issues for your clients.

Responsibilities:

• Tier 1-2 technical support for end users
• Resolve issues for clients via phone, or electronically
• Use Service Now to track and resolve client issues

Qualifications:

• Graduates of Post-secondary IT programs from SAIT, NAIT or similar, including fast-track programs involving computer system technology, networking, technical service and deskside support
• Certifications are definite assets: A+, Networking, Windows 10, Windows 11, Office 365, Active Directory, etc.
• Excellent English communication skills and experience working on a team or project
• Excellent French Bilingual written and verbal communication skills and able to speak French fluently in a professional environment
• 2+ years industry experience is considered an asset
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies.

Positions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years.

Positions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta.

Technicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts.

Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies.

Positions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years.

Positions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta.

Technicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts.

Job Description

Description

Are you passionate about IT? Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work environment?

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.

• Provide end user support to inbound phone requests from CVS clients.
• Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
• Use the “Issue identification” model to identify problems with client computers.
• Install, modify and repair computer hardware & software.
• Run diagnostic programs to resolve computer problems.
• Tier 1 server & Network device management. (Connectivity issues & New user setup)
• Resolve technical problems with WAN & LAN issues
• Follow-up with clients to assure issue resolution
• Escalate out of scope issues to ROC II team.
• Train and educate CompuVision clients on technical standards.

Additional Responsibilities:

• Maintain accurate and up to date documentation through the change management process.
• Maintain accurate and real time up to date timesheets.
• Attend monthly training & team meetings as required.
• Participate in the on-call rotation (1 week every 3-4 months

• At least 1-year practical experience in a technical support position or recent technical education experience in a post-secondary environment.
• At least 1-year demonstrated experience managing & working with the following technologies:
  • Windows 7, 8, & 10
  • Microsoft Office Suite (2010 & Newer)
    • Windows Server 2008 R2, 2012 R2, 2016
• Active Directory
• DHCP
• DNS
• Terminal Services
• Microsoft Exchange 2007, 2010, 2013
• Office 365

Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

Job Description

Description

The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client’s line of business (LOB) applications, this role is also responsible for ensuring high uptime and stability related to computer systems, Microsoft (particularly Office365) software, and documenting new/updating changed information in our knowledgebase.

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.

An additional duty in this role is to serve as an escalation point for our Remote Services Team who require higher level technical expertise in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians.

CompuVision Toolkit Requirements
To be successful at CompuVision, we recommend you pack in your toolkit:

• Wit and sense of humour
• Desire to constantly grow and learn
• Willingness to ask questions and accept that you don't know it all
• Commitment to the success of our team and our clients
• Courage to be innovative and openness to share new ideas
• Willingness to listen (keep your eyes and ears open!)
• Glass half full focus and mindset
• Urge to acknowledge and recognize the contributions of others
• (Optional) Meme-sharing capabilities

Who we are

CompuVision is an IT management and consulting company that leverages technological innovations for small, medium and large businesses, now and in the future.

At CompuVision, creativity is more than just encouraged – it is rewarded and facilitated with the tools you need to think bigger and build better. We are a team of collaborators, innovators, and strategists looking for people who can grow with us.

Culture is an integral part of working at CompuVision. Our company DNA represents the most important values, the ones we live by. We strive to Be Curious about technology and new ideas, Go Beyond for our clients and Serve As One with our teammates. All our colleagues understand the importance of our Noble Promise: “Building Growth Minded People ”. The Noble Promise is about developing curiosity in others, rather than exhibiting it ourselves. Building Growth Minded people requires an inherent sense of curiosity, a drive to continuously improve and a commitment to learning by all parties.

The “CompuVision Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.

• Understand and follow “The CompuVision Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards.
• Receive & respond to escalated service requests, incidents and change requests in a timely manner
• Be familiar with Microsoft Office standalone and Office 365, and the differences between them.
• Demonstrate technical troubleshooting skills commensurate with 1-3 years of experience in a service or help desk or environment.
• Train and educate CompuVision clients on technical standards
• Maintain accurate and up to date documentation through the change management process.
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Mentor and assist Tier 1 and Tier 2 Peers.
• Provide coverage for Field Technician by attending to site visits at client offices when required; have access to a vehicle and maintain business class insurance.

What you already have

• Microsoft MCSE, MCSA, or MCTIP (in progress or completed)
• At least 2 years relevant IT experience fully supporting and building SMB environments.
• At least 3 years’ experience managing & working with the following technologies:
• At least 2 years’ experience with virtualization technologies
• Post-secondary training in Network Administration or Computer Systems Administration, or at least 2 years’ experience with a Managed Services Provider (MSP) in a tier 2 technical capacity.
  • Windows Server
  • Exchange
  • Active Directory
  • GPOs
  • Routing and Switching
  • Firewalls
  • VPNs
  • Virus and Security
  • TCP/IP
  • DHCP
  • DNS
  • Hyper-V
  • VMWare

Why you should join:

1. You are disruptive and innovative: Our team members are constantly growing and encouraged to be innovative. We constantly challenge the status-quo and are seeking new and better ways to do things. #BeCurious
2. You have a growth mindset and are looking for a long-term home: This isn't just a job, it is a career. We want you to grow with us so we provide mentorship, job shadow and leadership development programs. And you never know, opportunities may exist in the future that don't exist today! #NoblePromise #GrowthMindset
3. You are a fanatic about customer service: We understand that our services are a critical component of our client's success and constantly strive to ensure they have the best experience possible. #GoBeyond
4. You thrive as part of a team: We are a team of smart, talented & motivated individuals who understand the importance of supporting each other. #ServeAsOne
5. You are seeking a fun, culture and values driven organization: Values aren't just the names of our break-out rooms, we actually live them and expect you to also. Our sense of humour helps get us through the challenges that IT can sometimes bring. #CompuVisionDNA

Why you shouldn't:

1. You don't like responsibility and accountability. We're extremely excited about everything that we have going on and we cannot accomplish it all without everyone playing their part.
2. You prefer a status-quo, slow paced environment. We are fast-paced and change often so you need to adapt and pivot with us.
3. You prefer to work individually. We Serve as One because together we are greater than the sum of our individuals, and teamwork is essential to our success.

Our corporate culture is built around the idea that people are happier, do better and work better when they are given the opportunity to carve their own path. By building our culture around trust and autonomy, we have created a respectful, mutually beneficial environment that supports free-thought and innovation. Also, we’re pretty darn fun too if we do say so ourselves. If you are interested in joining and contributing to our team of technology slayers – we would love to hear from you!

*We appreciate all applications; however, only those candidates selected for an interview will be contacted*

Job Description

Description

The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client’s line of business (LOB) applications, this role is also responsible for ensuring high uptime and stability related to computer systems, Microsoft (particularly Office365) software, and documenting new/updating changed information in our knowledgebase.

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.

An additional duty in this role is to serve as an escalation point for our Remote Services Team who require higher level technical expertise in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians.

CompuVision Toolkit Requirements
To be successful at CompuVision, we recommend you pack in your toolkit:

• Wit and sense of humour
• Desire to constantly grow and learn
• Willingness to ask questions and accept that you don't know it all
• Commitment to the success of our team and our clients
• Courage to be innovative and openness to share new ideas
• Willingness to listen (keep your eyes and ears open!)
• Glass half full focus and mindset
• Urge to acknowledge and recognize the contributions of others
• (Optional) Meme-sharing capabilities

Who we are

CompuVision is an IT management and consulting company that leverages technological innovations for small, medium and large businesses, now and in the future.

At CompuVision, creativity is more than just encouraged – it is rewarded and facilitated with the tools you need to think bigger and build better. We are a team of collaborators, innovators, and strategists looking for people who can grow with us.

Culture is an integral part of working at CompuVision. Our company DNA represents the most important values, the ones we live by. We strive to Be Curious about technology and new ideas, Go Beyond for our clients and Serve As One with our teammates. All our colleagues understand the importance of our Noble Promise: “Building Growth Minded People ”. The Noble Promise is about developing curiosity in others, rather than exhibiting it ourselves. Building Growth Minded people requires an inherent sense of curiosity, a drive to continuously improve and a commitment to learning by all parties.

The “CompuVision Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.

• Understand and follow “The CompuVision Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards.
• Receive & respond to escalated service requests, incidents and change requests in a timely manner
• Be familiar with Microsoft Office standalone and Office 365, and the differences between them.
• Demonstrate technical troubleshooting skills commensurate with 1-3 years of experience in a service or help desk or environment.
• Train and educate CompuVision clients on technical standards
• Maintain accurate and up to date documentation through the change management process.
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Mentor and assist Tier 1 and Tier 2 Peers.
• Provide coverage for Field Technician by attending to site visits at client offices when required; have access to a vehicle and maintain business class insurance.

What you already have

• Microsoft MCSE, MCSA, or MCTIP (in progress or completed)
• At least 2 years relevant IT experience fully supporting and building SMB environments.
• At least 3 years’ experience managing & working with the following technologies:
• At least 2 years’ experience with virtualization technologies
• Post-secondary training in Network Administration or Computer Systems Administration, or at least 2 years’ experience with a Managed Services Provider (MSP) in a tier 2 technical capacity.
  • Windows Server
  • Exchange
  • Active Directory
  • GPOs
  • Routing and Switching
  • Firewalls
  • VPNs
  • Virus and Security
  • TCP/IP
  • DHCP
  • DNS
  • Hyper-V
  • VMWare

Why you should join:

1. You are disruptive and innovative: Our team members are constantly growing and encouraged to be innovative. We constantly challenge the status-quo and are seeking new and better ways to do things. #BeCurious
2. You have a growth mindset and are looking for a long-term home: This isn't just a job, it is a career. We want you to grow with us so we provide mentorship, job shadow and leadership development programs. And you never know, opportunities may exist in the future that don't exist today! #NoblePromise #GrowthMindset
3. You are a fanatic about customer service: We understand that our services are a critical component of our client's success and constantly strive to ensure they have the best experience possible. #GoBeyond
4. You thrive as part of a team: We are a team of smart, talented & motivated individuals who understand the importance of supporting each other. #ServeAsOne
5. You are seeking a fun, culture and values driven organization: Values aren't just the names of our break-out rooms, we actually live them and expect you to also. Our sense of humour helps get us through the challenges that IT can sometimes bring. #CompuVisionDNA

Why you shouldn't:

1. You don't like responsibility and accountability. We're extremely excited about everything that we have going on and we cannot accomplish it all without everyone playing their part.
2. You prefer a status-quo, slow paced environment. We are fast-paced and change often so you need to adapt and pivot with us.
3. You prefer to work individually. We Serve as One because together we are greater than the sum of our individuals, and teamwork is essential to our success.

Our corporate culture is built around the idea that people are happier, do better and work better when they are given the opportunity to carve their own path. By building our culture around trust and autonomy, we have created a respectful, mutually beneficial environment that supports free-thought and innovation. Also, we’re pretty darn fun too if we do say so ourselves. If you are interested in joining and contributing to our team of technology slayers – we would love to hear from you!

*We appreciate all applications; however, only those candidates selected for an interview will be contacted*

Job Description

Description

Are you passionate about IT? Do you possess sound judgement with the ability to resolve complex IT issues? Do you excel in a fast-paced and dynamic work environment?

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.

The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.

• Provide end user support to inbound phone requests from end users.
• Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
• Use the “Incident Identification” model to identify problems with client computers.
• Install, modify and repair computer hardware & software.
• Run diagnostic programs to resolve computer problems.
• Tier 1 server & Network device management. (Connectivity issues & New user setup)
• Resolve technical problems with WAN & LAN issues
• Follow-up with clients to assure issue resolution
• Escalate out of scope issues to ROC II team.
• Train and educate CompuVision clients on technical standards.

Additional Responsibilities:

• Maintain accurate and up to date documentation through the change management process.
• Maintain accurate and real time up to date timesheets.
• Attend monthly training & team meetings as required.
• Participate in the on-call rotation (1 week every 3-4 months)

• Bilingual, French and English would be an asset 
• Post-secondary training in Network Administration or Computer Systems Administration, or at least 1 year experience in a technical support/troubleshooting capacity.
• At least 2 years’ experience managing & working with the following technologies:
• Windows XP, 7, 8, 8.1 & 10
• MS Office Suite (2003 & Newer)
• Windows Server 2003, 2008 R2, 2012
• Active Directory User Management
• DHCP
• DNS
• Terminal Services
• Exchange 2003, 2007 & 2011

Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.