21 IT Support jobs in Victoria

Job Description

Position Title: Indigenous Support Worker

Competition: 24-079

Reports to: Assistant Manager of Community Services

Union: BCGEU

Compensation: $27.39-$9.69/hour

Schedule: 8:30am-4:30pm, Monday-Friday (70 hours bi-weekly)

Status: Full time, Regular

Posting Closing Date: June 10, 2025 at 4pm

Organizational Focus

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

This position provides comprehensive case management services for Indigenous clients & residents who require temporary and on-going support by:

· Assessing individuals and families identified by Resident Services or Community Services, to provide culturally appropriate supports and referrals to other community agencies where necessary;

· Working collaboratively with Resident Services and the Associate Director of Resident Services to address issues negatively impacting tenancies;

· Working collaboratively with Outreach staff and the Manager of Community Services to support efforts to house clients living rough and in shelters;

· Assisting residents and clients in accessing services to meet their basic needs, such as income assistance, housing, food programs, treatment/recovery programs, education, medical care, and mental health services; and

· Developing and managing client case plans to promote long-term wellness and housing stability;

As a requirement of the position involves working closely with indigenous clients and residents, preference will be given to qualified candidates who have lived indigenous experience.

1. Using a strength-based client centered approach, provide comprehensive temporary and ongoing case development and management services to promote access to housing/ long-term housing stability, including:

· initiating contact, assessing needs and building therapeutic relationships with individuals and families identified by Resident Services/Community Services requiring a variety of supports;

· identifying resident/client strengths and barriers to housing and housing stability, and assisting residents in addressing challenges;

· working with individuals and families to become familiar with each individual’s situation and developing an individualized case/service plan including advocating/supporting:

- access to government agencies;

- substance use;

- rental assistance;

- mental health;

- hoarding;

- family violence;

· facilitating regular support meetings with clients and providing ongoing support based on need;

· providing or facilitating the provision of training and education for Activities of Daily Living (ADL), life skills, financial literacy etc.;

· transporting and assisting residents and clients to and from appointments, shopping and other activities, as needed; and

· providing on-going updates in both oral and written form to the Manager on client case management issues, as well as regularly completing required internal and external reporting

2. Collaborate with Resident Services, Community Services and other agencies to support identified individuals and families, address ongoing challenges, assess family safety and maintain/access housing, including:

· accept, assess and review internal referrals with Resident Services Coordinators or Outreach Workers as may be the case and the Manager of Community Services;

· Eviction prevention by working closely with the resident to meet expectations of the RTA

· communicate and meet with Resident Services/Community Services on a regular basis to update and assess ongoing resident/client needs in written and oral form; and

· where child and family safety is a factor, meet reporting obligations as indicated by child welfare standards and work collaboratively with outside agencies.

· independently leading team initiatives, in collaboration with partner agencies, to case coordinate and problem solve.

3. Establish and manage successful relationships to advocate on behalf of clients’ to support access to appropriate housing and long-term housing stability, including:

· Assessing clients for appropriate housing placements;

· assessing clients’ stability in housing placements through regular and on-going contact;

· mediating complex issues with other community service providers, stakeholders and clients;

· coordinating and participating in client move out activities

· coordinating repairs and remediation of units within guidelines and approved budgets.

4. Maintain case files and perform a variety of other functions to support the successful delivery of Support Services Programming, including:

· collecting and maintaining complete records and program statistics as required by BC Housing and other community funders;

· maintaining concise and accurate client files including current case notes and information about each client’s progress with their respective case plans;

· representing Pacifica Housing in meetings and professional settings;

· attending and participating in case conferences, staff meetings, training sessions and workshops as required;

· assisting in the development and implementation of policies and procedures;

· contributing to ongoing learning and evaluation processes as required;

· reviewing, training and overseeing work assignments for practicum students.

5. Provide guidance to team members of different departments from time to time regarding matters related to Indigenous residents/clients to assist in fostering culturally sensitive approaches across the organization;

6. Perform related duties, tasks and projects as required.

Requirements

Note: An equivalent combination of education and experience may be considered. Qualified candidates who have lived indigenous experience will be given preference when filling this role.

· Diploma in Social Work or Psychology, OR Counselling, Mental Health or Addictions Worker qualifications or other related social services field from college or university

· Conflict resolution/crisis prevention training and experience required

· Minimum of one (1) years recent related experience

· Previous experience working with the urban Indigenous population

· Must have an in-depth working knowledge of the familial and social issues faced by urban Indigenous peoples, including the inter-generational impact of the residential school system and the 60s scoop, and systemic racism

· Must possess a strong knowledge of Indigenous culture and traditions

· Demonstrated knowledge of the impacts of addiction, mental health, homelessness and poverty

· Demonstrated ability to work with individuals who have multiple barriers to stable housing

· Demonstrated ability to work independently and be part of an integrated community team

· Knowledge of relevant community resources

· Knowledge of the psychosocial rehabilitation model, harm reduction principles, and ‘Housing First’ theory and practice

· Demonstrated conflict management/crisis prevention skills

· Ability to communicate effectively both verbally and in writing with clients, staff and community professionals

· Proficient in MS Office programs including Word, Outlook and Excel

· Completion of a Criminal Record Check with the Vulnerable Sector is required before employment commences.

· First Aid Certification is required.

· Naloxone administration training is required.

· Must have valid driver’s licence and access to a reliable vehicle with a minimum of $2 million liability ‘business class’ insurance.

Caring : Intermediate

Creative : Intermediate

Responsible : Intermediate

Relationship Building : Intermediate

Self-Management : Advanced

Decision Making : Intermediate

Benefits

• A mission driven and meaningful working environment.

• Competitive salary from a Certified Living Wage Employer.
• Minimum six (6) percent vacation accrual rate for all regular employees
• Excellent benefits package for regular employees (includes extended health and dental, life insurance, and more).
• Competitive BCGEU Pension Plan.
• Employee assistance program.
• Wellness time.
• Career development and internal advancement opportunities.
• Organization and individual training opportunities.
• Robust team building and staff social events.
• Dog friendly offices.

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability. Although all qualified candidates from all walks of life and backgrounds will be considered for this position, preference will be given to candidates with lived Indigenous experience in accordance with Section 41 of the BC Human Rights Code.”

Job Description

COMMUNITY SUPPORT WORKER

About the role

As our Community Support Worker, you will work as part of a vibrant team to provide care and support to people living in staffed homes within their community. You’ll encourage and empower the people we support to be independent and self-determining and to live the life they envision while maintaining excellent standards of care, health, and safety. Your natural ability to care for others and work both independently and collaboratively as a member of a multidisciplinary team will allow you to influence your team’s success.

Core Responsibilities

• Ensure the supported persons’ rights and choices are respected and advocate as needed
• Interact effectively with people we support
• Empower the people we support to be full citizens of their community
• Participate in the development, implementation, and documentation of Personal Service Plans
• Foster positive relationships with persons’ family members, professionals, co-workers, and members of the community
• Assist with activities of daily living and medication administration
• Excellent understanding of behaviour management principles and strategies including mental health needs
• Record the daily activity and personal health information (PHI) of the people we support on our case management database
• To work in conjunction with the people we support to ensure their home is clean and well maintained at all times, including daily food preparation and light housekeeping duties

You will have

• Grade 12 education
• Community Support Worker Diploma or equivalent
• Minimum 2 years of experience in community social services/health care
• Current Emergency First Aid/CPR and Food Safe certificates
• Previous behaviour management course/training
• Ability to effectively communicate (verbal & written) with team members, professionals, families, and community members
• Non-verbal communication skills
• Valid class 5 driver’s licence 
• Satisfactory Driver’s Abstract
• Criminal record clearance for children and vulnerable adults
• TB Test
• Moderate computer literacy
• Eligibility to work in Canada

Why join Pacific Coast Community Resources?

PCCR offers work you can feel fulfilled by through quality programs and services to people who live with disabilities that promote independence, self-growth, and community integration. PCCR is steadily growing, creating dynamic environments to work and learn. We encourage you to partner with us in fostering healthy, energetic lives by showcasing your passion for care, connecting to the communities we serve and collaborating in our culture of teamwork that makes PCCR a great place to work.

What we offer

On-the-job training: MANDT, JOHS, Diversity and Inclusion, Medication Safety,
Confidentiality and Privacy, Trauma-Informed Practice, First Aid and CPR re-certification
Community involvement
An inclusive, supportive work environment
Competitive Salary $25.95 – $29.76per hour
Comprehensive Medical, Dental, and Vision care benefits package
Career development opportunities

We believe that a strong commitment to diversity & inclusion enables us to truly make services better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Our goal is to ensure at every interaction all are welcome, comfortable, and safe.

At Pacific Coast Community Resources, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is close to what we’re looking for, please consider applying.

#RECPCCRI2024

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Job Description

COMMUNITY SUPPORT WORKER

About the role

As our Community Support Worker, you will work as part of a vibrant team to provide care and support to people living in staffed homes within their community. You’ll encourage and empower the people we support to be independent and self-determining and to live the life they envision while maintaining excellent standards of care, health, and safety. Your natural ability to care for others and work both independently and collaboratively as a member of a multidisciplinary team will allow you to influence your team’s success.

Core Responsibilities

• Ensure the supported persons’ rights and choices are respected and advocate as needed
• Interact effectively with people we support
• Empower the people we support to be full citizens of their community
• Participate in the development, implementation, and documentation of Personal Service Plans
• Foster positive relationships with persons’ family members, professionals, co-workers, and members of the community
• Assist with activities of daily living and medication administration
• Excellent understanding of behaviour management principles and strategies including mental health needs
• Record the daily activity and personal health information (PHI) of the people we support on our case management database
• To work in conjunction with the people we support to ensure their home is clean and well maintained at all times, including daily food preparation and light housekeeping duties

You will have

• Grade 12 education
• Community Support Worker Diploma or equivalent
• Minimum 2 years of experience in community social services/health care
• Current Emergency First Aid/CPR and Food Safe certificates
• Previous behaviour management course/training
• Ability to effectively communicate (verbal & written) with team members, professionals, families, and community members
• Non-verbal communication skills
• Restricted class 4 driver’s licence (for Full-Time positions)
• Satisfactory Driver’s Abstract
• Criminal record clearance for children and vulnerable adults
• TB Test
• Moderate computer literacy
• Eligibility to work in Canada

Why join Pacific Coast Community Resources?

PCCR offers work you can feel fulfilled by through quality programs and services to people who live with disabilities that promote independence, self-growth, and community integration. PCCR is steadily growing, creating dynamic environments to work and learn. We encourage you to partner with us in fostering healthy, energetic lives by showcasing your passion for care, connecting to the communities we serve and collaborating in our culture of teamwork that makes PCCR a great place to work.

What we offer

On-the-job training: MANDT, JOHS, Diversity and Inclusion, Medication Safety,
Confidentiality and Privacy, Trauma-Informed Practice, First Aid and CPR re-certification
Community involvement
An inclusive, supportive work environment
Competitive Salary $25.95 – $29.76 per hour
Comprehensive Medical, Dental, and Vision care benefits package
Career development opportunities

We believe that a strong commitment to diversity & inclusion enables us to truly make services better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Our goal is to ensure at every interaction all are welcome, comfortable, and safe.

At Pacific Coast Community Resources, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is close to what we’re looking for, please consider applying.

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Job Description

Company Description

At Cloud DX, our mission is simple: We make healthcare better for everyone. As a leader in digital health, we deliver award-winning virtual care and remote patient monitoring solutions that empower patients to manage their conditions from the comfort of their home.

Our innovative technology improves outcomes for patients with chronic conditions, reduces costs for healthcare providers, and transforms care delivery across North America. Since 2014, we’ve been driving innovation and making a meaningful difference in the communities we serve.

Cloud DX is growing, and we’re looking for a Patient Support Specialist to join our team! 

This part-time role offers flexibility, making it ideal for someone who can adapt to varying schedules. As a key point of contact for patients using our remote monitoring solutions, you’ll provide frontline support, assist with inquiries, and ensure patients can successfully complete their daily monitoring tasks. You’ll also identify and escalate technical issues as needed. 

If you have experience in a support or teaching role and thrive in phone-based communication, we’d love to connect! 

What You'll Do 

• Deliver exceptional customer service to enhance the experience for customers, clinicians, and patients. 
• Respond to customer inquiries via phone, live chat, and email, triaging requests and escalating as needed. 
• Ensure records and correspondence are recorded correctly in the customer relationship management system (CRM) when completing compliance calls.   
• Conduct follow-ups and scheduled callbacks to ensure timely resolution of issues. 
• Monitor and assign internal support tickets, evaluate requests to determine appropriate next steps, and escalate high-priority issues to ensure timely resolution. 
• Stay current with system information, changes, and updates.   
• Guide Clinician Clients and Prospects on the proper use of Cloud DX equipment and software.   
• Deliver exceptional customer service to enhance the experience for customers, clinicians, and patients. 
• Respond to customer inquiries via phone, live chat, and email, triaging requests and escalating as needed. 
• Ensure records and correspondence are recorded correctly in the customer relationship management system (CRM) when completing compliance calls.   
• Conduct follow-ups and scheduled callbacks to ensure timely resolution of issues. 
• Monitor and assign internal support tickets, evaluate requests to determine appropriate next steps, and escalate high-priority issues to ensure timely resolution. 
• Stay current with system information, changes, and updates.   
• Guide Clinician Clients and Prospects on the proper use of Cloud DX equipment and software. 

Qualifications

 Who You Are

• Team player:  You are approachable, enjoy seeing others succeed, and love to jump in and support when needed.   
• Comfortable on the phone:  You have strong communication skills, excellent telephone etiquette, and can quickly assess and respond to a variety of inquiries. 
• Detail Oriented:  You notice the little things that make a big difference. In fact, if you’ve read this far, please include the word “Precision” in your application for bonus points. 
• You’re Flexible!   This is an hourly position, and while we strive to maintain consistent scheduling, flexibility is required.  
• Great at multitasking.  You’re experienced in handling a high volume of requests while staying organized and efficient. 
• A natural problem solver.  You take the initiative to find answers, conduct quick research when needed, and know when it’s time to escalate an issue.  
• Passionate about helping others.  You genuinely care about helping others, listening attentively to connect patients/clients with the support they need. 

Additional Information

When applying to this position please include in your resume or cover letter:  

• Your availability (specific days + hours you can work) 

Job Description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

This role supports our commercial and residential customers while providing World Class customer service. They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas. Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and/or concerns as it relates to invoicing or account changes. They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships.

This is an on-site role based out of our office in Victoria, BC.

Responsibilities:

● Data entry of new contracts, job sales, and product sales into our CRM software

● Upload and file copies of contracts for new customers

● Customer account maintenance. Contact updates, changes to billing, PO’s, etc.

● Daily and consolidated month end invoicing

● Process and apply credit memos as required.

● Ensure accuracy in our invoice process, ensuring all relevant data is correct

● Upload invoices into customer 3rd party portals.

● Print, sort and mail daily invoice runs as required

● Ensure month-end procedures are followed and deadlines met.

○ all invoicing must be completed by the last business day of the month

● Create reports in Excel to provide to customers with special requests monthly

● Verify accuracy of service work tickets and post in CRM

● Process credit cards in CRM as required

● Assisting to resolve customer disputes with the accounts receivable team

● Submit all vendor invoices for the branch into Coupa for payment processing

● Monitor weekly uncommitted reports with Branch Managers to ensure route and invoicing

completion

● Compile production and sales commissions reports to review with Branch Managers

● Assist Sales Reps and the Operations team with looking up customer info in CRM.

● Track business and technician licenses for expiry/renewal

● Assemble logbooks (info binders) for customers as required

● Shipping/receiving

● Additional responsibilities as assigned

Salary range: $19-$20.50/Hr.

Requirements

● 2+ years of Admin experience in a fast-paced professional environment

● Demonstrated proficiency with Microsoft Word, Excel and Power-Point

● Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars

● Able to learn and use multiple computer systems

● Knowledge of Vendor Portals is an asset

● Excellent proof-reading abilities

● Strong analytical skills and attention to detail

● Able to multitask in a fast-paced environment

● Prioritise work without direct supervision

● Strong communication (verbal and written)

● Able to exercise tact and diplomacy when dealing with others

● Strong work ethic, punctual and maintain a professional demeanour

Benefits

A career with Rentokil-Terminix is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.

• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance

Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil-Terminix Steritech is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process .

CyberSolve is a fastest growing IAM Specialist firm in the US with aspirations of becoming the world's largest company in the IAM space.

CyberSolve’s 350+ specialists solve interesting puzzles in Non-Employee IAM, Rapid App onboarding, access certifications, etc. for some of the largest retailers, banks, pharma giants, governments and airlines. We are expanding rapidly and searching for brilliant SailPoint & CyberArk L2 Support professionals across the globe, specifically across Canada, US and India.

On offer is a role with one of the most powerful IAM teams in the industry, solid projects, competitive salary, ability to expand into other areas of IAM etc. We invite you to join this team. A detailed Job description for SailPoint L2 Support professionals is as below:

Job description:

• Resolving the tickets routed to the Support team from L1/help desk / Email/ Teams Channel and providing timely solution to the end-users
• Monitoring/analyzing the logs for any errors and Debug and troubleshoot of any issues related to SailPoint IdentityIQ/IAM tools
• Performing RCA for major incidents and escalating major incidents to the Incident and/or Problem Manager, wherever required
• Ensuring all the IAM services are up and running and proactively monitoring SailPoint IIQ services / IAM Services
• Participating in running the factory model to onboard identified applications into the IAM platform
• Suggesting recommendations for continuous improvement based on day-to-day service delivery
• Supervising daily scheduled tasks such as Account Aggregation, Group Aggregation and Identity Refresh Tasks
• Troubleshooting hardware and software errors by running diagnostics, documenting problems & resolutions, prioritizing problems, and assessing impact of issue
• Providing documentation and technical specifications and Standard Operating Procedures for the Support team as a whole
• Ensure that all the tickets/incidents are resolved within committed SLA’s
• Creating Active List, Updating Active List and using rules to populate an Active List
• Monitoring the multiple network and security devices to ensure appropriate system administrative actions, investigate and report on noted irregularities
• Technical Analysis of the tickets that are raised
• Allocate and manage work to L2 and L3 team members
• Ensure L1 and L2 coverage in PST time zone
• Provide estimates for the ticket resolution
• Co-ordinate with L3 for code fixes
• Get KT on the custom features from the implementation team and related documents
• Test and validate the fixes on UAT along with L2
• Responsible for configuration related fixes
• Work with Customer technical / functional teams to get the fixes validated on UAT
• Move the code to production after confirmation
• Maintain versioning and tagging for post production fixes on configurations

Required Skills:

• Experience of 5+ years on Support Experience of more than 2+ years as Lead for support
• Should have had customer facing experience for more than 2+ years
• Must be experienced on the SailPoint/IAM implementation and support activities
• Should have handled SLA based support teams with 24X5 or 24X7 coverage
• Must have owned the Infrastructure and SailPoint/IAM application support activities completely
• Experience of working with Customer on site/ on location will be a great advantage.
• Should be hands on the SailPoint/IAM both on the configurations / administration and code analysis

*** We are sorry, we will not be able to consider Corp-to-Corp (C2C) candidates for this position***

Job Description

Delivery Driver & Product Support

A highly professional Sales and Distribution company has an immediate opening for a self-motivated, high energy individual on Vancouver Island. Preference for the Nanaimo / Duncan Areas. This position is considered entry level sales and can possibly lead to future account manager positions within the organization.

The main duties of this position will include:

• Operate a heavy vehicle loaded with product, visiting a route of existing customers on a daily basis.
• Count product on hand at each customer and restock shelves up to expected stocking levels.
• Greet and engage with customers in a manner which reinforces and solidifies business relationships.
• Delivery of product in an efficient and timely manner.
• Answer questions and solve problems, be a resource for the customer to call upon.
• Maintain equipment on site at customer which will require light troubleshooting and repair.
• Identify opportunities and threats in the sales process and communicate them to the Account Managers.
• Assist in the development and execution of strategic sales plans focused on the growth of individual accounts.
• Organize and maintain inventory levels in your mobile unit and satellite locations.

Skills that will be required to be successful:

• Valid driver’s license
• Required to lift an average of 25lb cartons repetitively
• Inventory control
• A persistent and positive attitude
• Ability to effectively and professionally communicate with individuals at all levels of an organization
• A commitment to completion of workload on a daily basis
• Organization and attention to detail
• Willingness to learn and adopt the sales strategies of the organization
• Strong knowledge of Microsoft Office Suite (Outlook, Excel, Word, etc.)
• Ability to regularly and quickly navigate PC’s, Tablets, Smartphones, email, texts, etc.
• Timeliness and a professional appearance

This position is considered to be the backbone of our customer relationship management. Failure to provide a high level of customer support can jeopardize business relationships. This position will be considered part of the sales staff and will have access to all support staff within the organization.

The ideal candidate should live in Nanaimo / Duncan, British Columbia

Experience in the Automotive Service Industry is a plus but not required.