28 IT Support jobs in Victoria

Bilingual POS Technical Support

Full-Time, Permanent

Fully Remote: Candidates can be located anywhere in Ontario or Quebec.

Hybrid Option: For those living near Toronto HQ, on-site presence is required just once every two weeks.

Salary: Up to $48,000

Schedule: Rotating shifts Monday–Sunday

• 8:00 AM–6:00 PM
• 11:00 AM–8:00 PM
• 1:30 PM–10:30 PM

Candidates must be available Monday–Sunday (flexible scheduling possible – constraints can be discussed)

Company Overview

Our client is a leader in their industry and continues to grow, operating an integrated network of retail stores that provide a full range of clothing choices within various niches. They offer an inclusive, supportive, and growth-oriented work environment.

Perks & Benefits

• Company-paid health, dental, and vision benefits (after 6 months)
• Employee discounts
• Casual dress code
• Comprehensive training and onboarding
• Supportive, family-oriented work atmosphere
• Tuition reimbursement opportunities
• Tremendous career advancement potential

Job Summary

As a Bilingual POS Technical Support Specialist, you will be responsible for responding to and resolving technical support calls from store locations in English and French. You will provide remote troubleshooting for store-level hardware, software, and POS registers, ensuring timely resolution and minimal disruption to operations.

Key Responsibilities

• Communicate with stores experiencing technical issues, document details, and determine solutions
• Research and implement solutions using user guides, technical manuals, and knowledge base resources
• Provide training and advice to store staff to prevent future issues
• Place service calls for malfunctioning register equipment
• Collaborate with third-party vendors to resolve hardware issues
• Ensure all calls and resolutions are accurately logged and followed up

Qualifications

• Bilingual: Fluent in English & French (spoken and written)
• Familiarity with PC hardware and software troubleshooting
• High school diploma (post-secondary education an asset)
• 1–2 years of experience in customer service and/or technical support
• Ability to work a flexible schedule, including evenings, weekends, and holidays when needed
• Strong communication, problem-solving, and customer service skills

**Description**
**Hospice Support Specialist**
**Per Diem/Relief | Day Shift**
**Bellingham, Washington**
**Hourly Range:** $21.07 - $31.59 (DOE)
PeaceHealth is seeking a compassionate and detail-oriented **Hospice Support Specialist** to join our dedicated hospice team in Bellingham, WA. In this per diem role, you'll provide vital clerical and administrative support to both clinical and non-clinical staff while serving as a welcoming resource for patients and families.
This position is ideal for someone who thrives in a collaborative environment and finds meaning in supporting end-of-life care with dignity, compassion, and respect.
**What You'll Do:**
+ Assist clinicians with scheduling visits, monitoring Medicare benefit periods, and maintaining compliance with hospice regulations.
+ Facilitate patient intake and registration through accurate EMR creation.
+ Verify billing, insurance authorizations, and Medicaid pass-throughs to ensure timely reimbursement.
+ Order durable medical equipment and manage health information systems.
+ Support interdisciplinary teams (nursing, social work, chaplains, volunteers, holistic therapies) with EMR and office needs.
+ Provide general office management support including supplies, work orders, and phone coverage.
+ Occasionally assist with admissions, discharges, volunteer services, light housekeeping, or meal preparation.
**Qualifications:**
+ High school diploma or equivalent required.
+ Minimum 1 year of healthcare-related experience preferred.
+ Must obtain a Washington State Food Handler's permit within 2 weeks of hire.
+ Strong organizational, communication, and problem-solving skills.
+ Comfort with EMR systems and data entry.
**Why PeaceHealth?**
At PeaceHealth, we care for the whole person-mind, body, and spirit. As a Hospice Support Specialist, you'll play a key role in ensuring patients and families receive the compassionate support they need during one of life's most meaningful journeys.
Bring your administrative skills, caring nature, and teamwork mindset to a mission-driven organization where your work truly makes a difference.
**Apply today** to join a supportive team committed to exceptional hospice care.
PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.
See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility ( .
For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.
REQNUMBER:

**Description**
PeaceHealth is seeking a Patient Team Support for a Full Time, 0.90 FTE, Day position. The salary range for this job opening at PeaceHealth is $22.54 - $33.82. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.
**This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.**
**Job Summary**
Continuously exemplifies the mission, values and customer service philosophy of PeaceHealth in job performance and in relationships to others. Assists the healthcare team in maintaining an efficient nursing unit through effective communication, organizational and nursing skills and professionalism. Provides patient care within the scope of a Certified Nursing Assistant (C.N.A) as directed by the Registered Nurse.
**Essential Functions**
+ Performs assigned tasks within the scope of a Certified Nursing Assistant and in accordance with PeaceHealth and general nursing policies and procedures.
+ Meets or exceeds customer needs as a patient advocate, exercises discretion in the management of patient information and assures strict patient confidentiality.
+ Reports significant changes in patient's status to the appropriate care team member.
+ Responsible for clerical duties on the unit, to include but not limited to: Accurate transcription of orders; Coordinates patient admission, discharge and transfer as applicable to unit; Coordinates patient registration, scheduling and insurance authorizations as applicable to unit; Provides effective communication linkage between all care team members.
+ Monitors, maintains and orders unit supplies.
+ Promotes the safety and security of the unit through a working knowledge of fire, biohazard, electrical safety, infection control policies and disaster plan and proper ergonomics.
+ Promotes a safety-conscious work force and maintains good housekeeping practices.
+ Within the scope of a Nursing Assistant; demonstrates the ability to assess, plan, implement and evaluate individual patient care appropriate to the age of patients served by demonstrating knowledge of the principles of growth and development over the life span.
+ Communicates appropriately with the person served regardless of their age.
+ Performs other duties as assigned.
**Qualifications**
**Education**
+ High School Diploma Preferred: or equivalent
**Experience**
+ Preferred: Previous Certified Nursing Assistant experience
+ Preferred: Previous Unit Secretary or related experience
**Credentials**
+ Required: Certified Nurse Assistant - Washington (Washington Requirement: Employees hired prior to October 1, 1997, may qualify for this position with a Registered Nursing Assistant designation from the State of Washington) and
+ Required: Upon Hire Basic Life Support
**Skills**
+ Working knowledge of computers (Preferred)
+ Good communication and organization skills (Required)
+ Flexibility, self-motivation and strong customer service skills (Required)
**Department / Location Specific Notes**
**Working Conditions**
Lifting
+ Patient handling no greater than 35 lbs. without the use of assistive equipment and/or devices (NIOSH).
+ Fine motor skills to be able to grasp and control medical equipment and perform precise procedures.
+ Push/Pull: Frequently up to 45 lbs. force (i.e., WOW, medical carts).
+ Perform hands on CPR at least 20 mins using 100-125 lbs. of force (National Assoc. of EMS Physicians and AHA) Frequency should be seldom or occasionally.
+ Ability to move around area with frequent sitting.
+ Bending/ stooping/ squatting/ reaching/ kneeling frequently.
+ Lifting (non-patient) up to 20 lbs. occasionally and 5 lbs. frequently.
Environmental Conditions
+ Exposure to biohazard, body fluids and airborne particles.
+ Must be able to complete tasks in a noisy environment.
Mental/Visual
+ Vision and hearing required within normal limits (glasses, contacts, hearing aids permitted).
+ Ability to communicate and exchange accurate information.
PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits and expanded EAP and mental health program.
See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility ( .
For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.
REQNUMBER:

Job Description

Job Description

COMMUNITY SUPPORT WORKER

About the role

As our Community Support Worker, you will work as part of a vibrant team to provide care and support to people living in staffed homes within their community. You’ll encourage and empower the people we support to be independent and self-determining and to live the life they envision while maintaining excellent standards of care, health, and safety. Your natural ability to care for others and work both independently and collaboratively as a member of a multidisciplinary team will allow you to influence your team’s success.

Core Responsibilities

• Ensure the supported persons’ rights and choices are respected and advocate as needed
• Interact effectively with people we support
• Empower the people we support to be full citizens of their community
• Participate in the development, implementation, and documentation of Personal Service Plans
• Foster positive relationships with persons’ family members, professionals, co-workers, and members of the community
• Assist with activities of daily living and medication administration
• Excellent understanding of behaviour management principles and strategies including mental health needs
• Record the daily activity and personal health information (PHI) of the people we support on our case management database
• To work in conjunction with the people we support to ensure their home is clean and well maintained at all times, including daily food preparation and light housekeeping duties

You will have

• Grade 12 education
• Community Support Worker Diploma or equivalent
• Minimum 2 years of experience in community social services/health care
• Current Emergency First Aid/CPR and Food Safe certificates
• Previous behaviour management course/training
• Ability to effectively communicate (verbal & written) with team members, professionals, families, and community members
• Non-verbal communication skills
• Valid class 5 driver’s licence 
• Satisfactory Driver’s Abstract
• Criminal record clearance for children and vulnerable adults
• TB Test
• Moderate computer literacy
• Eligibility to work in Canada

Why join Pacific Coast Community Resources?

PCCR offers work you can feel fulfilled by through quality programs and services to people who live with disabilities that promote independence, self-growth, and community integration. PCCR is steadily growing, creating dynamic environments to work and learn. We encourage you to partner with us in fostering healthy, energetic lives by showcasing your passion for care, connecting to the communities we serve and collaborating in our culture of teamwork that makes PCCR a great place to work.

What we offer

On-the-job training: MANDT, JOHS, Diversity and Inclusion, Medication Safety,
Confidentiality and Privacy, Trauma-Informed Practice, First Aid and CPR re-certification
Community involvement
An inclusive, supportive work environment
Competitive Salary $25.95 – $29.76per hour
Comprehensive Medical, Dental, and Vision care benefits package
Career development opportunities

We believe that a strong commitment to diversity & inclusion enables us to truly make services better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Our goal is to ensure at every interaction all are welcome, comfortable, and safe.

At Pacific Coast Community Resources, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is close to what we’re looking for, please consider applying.

#RECPCCRI2024

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Job Description

Job Description

COMMUNITY SUPPORT WORKER

About the role

As our Community Support Worker, you will work as part of a vibrant team to provide care and support to people living in staffed homes within their community. You’ll encourage and empower the people we support to be independent and self-determining and to live the life they envision while maintaining excellent standards of care, health, and safety. Your natural ability to care for others and work both independently and collaboratively as a member of a multidisciplinary team will allow you to influence your team’s success.

Core Responsibilities

• Ensure the supported persons’ rights and choices are respected and advocate as needed
• Interact effectively with people we support
• Empower the people we support to be full citizens of their community
• Participate in the development, implementation, and documentation of Personal Service Plans
• Foster positive relationships with persons’ family members, professionals, co-workers, and members of the community
• Assist with activities of daily living and medication administration
• Excellent understanding of behaviour management principles and strategies including mental health needs
• Record the daily activity and personal health information (PHI) of the people we support on our case management database
• To work in conjunction with the people we support to ensure their home is clean and well maintained at all times, including daily food preparation and light housekeeping duties

You will have

• Grade 12 education
• Community Support Worker Diploma or equivalent
• Minimum 2 years of experience in community social services/health care
• Current Emergency First Aid/CPR and Food Safe certificates
• Previous behaviour management course/training
• Ability to effectively communicate (verbal & written) with team members, professionals, families, and community members
• Non-verbal communication skills
• Restricted class 4 driver’s licence (for Full-Time positions)
• Satisfactory Driver’s Abstract
• Criminal record clearance for children and vulnerable adults
• TB Test
• Moderate computer literacy
• Eligibility to work in Canada

Why join Pacific Coast Community Resources?

PCCR offers work you can feel fulfilled by through quality programs and services to people who live with disabilities that promote independence, self-growth, and community integration. PCCR is steadily growing, creating dynamic environments to work and learn. We encourage you to partner with us in fostering healthy, energetic lives by showcasing your passion for care, connecting to the communities we serve and collaborating in our culture of teamwork that makes PCCR a great place to work.

What we offer

On-the-job training: MANDT, JOHS, Diversity and Inclusion, Medication Safety,
Confidentiality and Privacy, Trauma-Informed Practice, First Aid and CPR re-certification
Community involvement
An inclusive, supportive work environment
Competitive Salary $25.95 – $29.76 per hour
Comprehensive Medical, Dental, and Vision care benefits package
Career development opportunities

We believe that a strong commitment to diversity & inclusion enables us to truly make services better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Our goal is to ensure at every interaction all are welcome, comfortable, and safe.

At Pacific Coast Community Resources, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is close to what we’re looking for, please consider applying.

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81eVXKLuAu

Job Description

Job Description

Store Support Associate

Job Types: Full-time, open availability through the fall

Canadian Tire has been around for 100 years, and we see the reason why every time we come to work. Our amazing team at Canadian Tire Hillside has been working together and serving our community with pride since the day we opened. We’ve cultivated a collection of talented and varied people from all walks of life who work together to achieve success as a unified team. Our watchwords are honesty, integrity, and respect, and we work hard to provide a place where people can work and shop efficiently and comfortably, where the faces they see are a reflection of the diversity within the community we serve.

As a business, we continue to grow, serving the best customers in Victoria, allowing for growth within as well. Our team members can find many opportunities to grow and advance, in fact, most of our management team started in entry-level roles in the past, including the store’s owner! Because we’re locally-owned and operated, we recognise that Victoria is an expensive city in which to live, so we strive to provide fair and competitive compensation to all members of our team, from our scholarly weekend warriors to our industrious full-timers, to help them finance their day-to-day and plan for their futures!

If you’re someone who is interested in working with a team that works hard and plays hard, is on the forefront of retail technology, someone who prides themselves in their ability to communicate with others and provide incredible customer service, who is invested in their connection with the community, and who loves a fun, busy, high-energy workplace with terrific (often entertaining) co-workers, then we might be the place for you!

Role Description: The Store Support Associate is based at the Guest Services desk and will be responsible for assisting with various ad hoc duties around the store as requested by managers and the Guest Services team. The ideal candidate is a team-oriented individual who is willing to pitch in when help is needed & take on any task throughout the store. Must have weekend availability. Starting wage range: $17.85 - $19.25

Responsibilities & Tasks:

• Perform all customer carry-outs of bulky/heavy product.
• Assist with other customer services as requested by the Guest Services team i.e. propane exchange, price changes, and customer navigation.
• Collect shopping carts from parking lot corrals and surrounding area as required.
• Trained on cash for backup support as needed.
• Manage all cleanup and spill assistance throughout the store during the day.
• Assist with daytime stock replenishment as needed.
• Abides by all health and safety programs and regulations.

Core Competencies:

• Physically fit – ability to lift up to 50 lbs.
• Strong communication skills.
• Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers.
• Willing to take on any task and pitch in where help is needed.
• Ability to work with minimum supervision.
• Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
• Positive attitude, punctuality and solid work ethic.

What are some additional benefits of working at Canadian Tire Hillside, you ask?

• Competitive compensation that rewards strong and consistent performance
• Potential for Profit Sharing
• Life insurance, extended health and dental benefits for full-time employees
• Employee (& Family) Wellness Program
• Access to development opportunities
• A Social Committee that provides opportunities for fun events that can turn coworkers into long-time friends
• A flexible and varied schedule that allows for work/life balance
• On-site parking
• Store discount at our main store and our off-site Service Centre

Are you looking for a place to work, belong, and grow? Are you looking for a job that is convenient and flexible or a career that is full of opportunities and possibilities? Are you reliable, hard-working, and looking for a way to be productive that helps yourself, your team, and your community?

Then apply now to work at Canadian Tire Hillside!

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Job Description

Job Description

Company Description

At Cloud DX, our mission is simple: We make healthcare better for everyone. As a leader in digital health, we deliver award-winning virtual care and remote patient monitoring solutions that empower patients to manage their conditions from the comfort of their home.

Our innovative technology improves outcomes for patients with chronic conditions, reduces costs for healthcare providers, and transforms care delivery across North America. Since 2014, we’ve been driving innovation and making a meaningful difference in the communities we serve.

Job Description

Cloud DX is growing, and we’re looking for a Patient Support Specialist to join our team! 

This part-time role offers flexibility, making it ideal for someone who can adapt to varying schedules. As a key point of contact for patients using our remote monitoring solutions, you’ll provide frontline support, assist with inquiries, and ensure patients can successfully complete their daily monitoring tasks. You’ll also identify and escalate technical issues as needed. 

If you have experience in a support or teaching role and thrive in phone-based communication, we’d love to connect! 

What You'll Do 

• Deliver exceptional customer service to enhance the experience for customers, clinicians, and patients. 
• Respond to customer inquiries via phone, live chat, and email, triaging requests and escalating as needed. 
• Ensure records and correspondence are recorded correctly in the customer relationship management system (CRM) when completing compliance calls.   
• Conduct follow-ups and scheduled callbacks to ensure timely resolution of issues. 
• Monitor and assign internal support tickets, evaluate requests to determine appropriate next steps, and escalate high-priority issues to ensure timely resolution. 
• Stay current with system information, changes, and updates.   
• Guide Clinician Clients and Prospects on the proper use of Cloud DX equipment and software.   
• Deliver exceptional customer service to enhance the experience for customers, clinicians, and patients. 
• Respond to customer inquiries via phone, live chat, and email, triaging requests and escalating as needed. 
• Ensure records and correspondence are recorded correctly in the customer relationship management system (CRM) when completing compliance calls.   
• Conduct follow-ups and scheduled callbacks to ensure timely resolution of issues. 
• Monitor and assign internal support tickets, evaluate requests to determine appropriate next steps, and escalate high-priority issues to ensure timely resolution. 
• Stay current with system information, changes, and updates.   
• Guide Clinician Clients and Prospects on the proper use of Cloud DX equipment and software. 

Qualifications

 Who You Are

• Team player:  You are approachable, enjoy seeing others succeed, and love to jump in and support when needed.   
• Comfortable on the phone:  You have strong communication skills, excellent telephone etiquette, and can quickly assess and respond to a variety of inquiries. 
• Detail Oriented:  You notice the little things that make a big difference. In fact, if you’ve read this far, please include the word “Precision” in your application for bonus points. 
• You’re Flexible!   This is an hourly position, and while we strive to maintain consistent scheduling, flexibility is required.  
• Great at multitasking.  You’re experienced in handling a high volume of requests while staying organized and efficient. 
• A natural problem solver.  You take the initiative to find answers, conduct quick research when needed, and know when it’s time to escalate an issue.  
• Passionate about helping others.  You genuinely care about helping others, listening attentively to connect patients/clients with the support they need. 

Additional Information

When applying to this position please include in your resume or cover letter:  

• Your availability (specific days + hours you can work) 

Job Description

Job Description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

This role supports our commercial and residential customers while providing World Class customer service. They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas. Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and/or concerns as it relates to invoicing or account changes. They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships.

This is an on-site role based out of our office in Victoria, BC.

Responsibilities:

● Data entry of new contracts, job sales, and product sales into our CRM software

● Upload and file copies of contracts for new customers

● Customer account maintenance. Contact updates, changes to billing, PO’s, etc.

● Daily and consolidated month end invoicing

● Process and apply credit memos as required.

● Ensure accuracy in our invoice process, ensuring all relevant data is correct

● Upload invoices into customer 3rd party portals.

● Print, sort and mail daily invoice runs as required

● Ensure month-end procedures are followed and deadlines met.

○ all invoicing must be completed by the last business day of the month

● Create reports in Excel to provide to customers with special requests monthly

● Verify accuracy of service work tickets and post in CRM

● Process credit cards in CRM as required

● Assisting to resolve customer disputes with the accounts receivable team

● Submit all vendor invoices for the branch into Coupa for payment processing

● Monitor weekly uncommitted reports with Branch Managers to ensure route and invoicing

completion

● Compile production and sales commissions reports to review with Branch Managers

● Assist Sales Reps and the Operations team with looking up customer info in CRM.

● Track business and technician licenses for expiry/renewal

● Assemble logbooks (info binders) for customers as required

● Shipping/receiving

● Additional responsibilities as assigned

Salary range: $19-$20.50/Hr.

Requirements

● 2+ years of Admin experience in a fast-paced professional environment

● Demonstrated proficiency with Microsoft Word, Excel and Power-Point

● Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars

● Able to learn and use multiple computer systems

● Knowledge of Vendor Portals is an asset

● Excellent proof-reading abilities

● Strong analytical skills and attention to detail

● Able to multitask in a fast-paced environment

● Prioritise work without direct supervision

● Strong communication (verbal and written)

● Able to exercise tact and diplomacy when dealing with others

● Strong work ethic, punctual and maintain a professional demeanour

Benefits

A career with Rentokil-Terminix is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.

• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance

Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil-Terminix Steritech is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process .

All Together, Extraordinary

We bring together the best minds in communications technology to unify the telecom industry driving simplicity, scalability and efficiency.

This is more than a job—it’s a chance to revolutionize the future of global connectivity. Together, we make the extraordinary happen.

Founded by world leaders in communications technology, Aduna unites and opens mobile networks worldwide to the wider developer community, fueling innovation which gives rise to a new programable connectivity ecosystem.

We are a start-up of scale. This will never be business-as-usual. We run in an agile environment, iterating, and improving not just what we do, but how we do it. We foster a culture of trust, innovation, and simplicity .

The breakthroughs we make here impact people, businesses, and societies worldwide.

Ready to create what’s next?

We are looking for a skilled professional to join our system integration and customer support team, focusing on integrating Aduna’s platform and APIs with telecom suppliers and customer systems such as Communications Platform as a Service (CPaaS), Independent Software Vendors (ISV), and Hyperscale Cloud Providers (HCP) ensuring operational stability, reliability and high availability of the platform services. In this role, you'll engage directly with customers to address technological challenges and deliver timely solutions.

Key Responsibilities:

• Integrate : Connect the Aduna platform to global suppliers (telecom operators) with customers (cloud communication providers).
• Solve: Troubleshoot issues during integration and operation phases.
• Test: Design, write, and execute end-to-end tests to validate the integration.
• Deploy: Deploy and configure the platform services hosted in cloud environments.
• Maintain: Patch, upgrade, plan the capacity, and manage incidents.
• Manage: Build healthy working relationships with suppliers and customers.
• Lead: Drive technical discussions to maximize integration success and issue resolution.
• Observe: Proactively measure and monitor system health and performance.
• Document: Create and improve integration processes, operational runbooks, and troubleshooting guides.
• Standardize: Ensure compliance with internal standards, best practices, and regulatory requirements.
• Support: Serve in an on-call rotation for customer support, troubleshooting, and emergency incident management (approximately once every 4 weeks).

Experience, Knowledge, and Skills Required:

• 3+ years of experience in system integration and support of application involving cloud infrastructure (Azure/AWS/GCP), Kubernetes, Terraform and Helm.
• Strong background in API integration and testing.
• Experience in configuration management.
• Advanced skills in automation and scripting (phyton, shell, etc).
• Proficiency on commands in kubernetes, helm and fluxcd for monitoring and troubleshooting the GitOps workflows
• Security aware mindset- experience of handling PII and sensitive assets
• Solid expertise in deploying and troubleshooting cloud-native applications.
• Excellent problem-solving skills and a team-oriented mindset.
• Familiarity with monitoring/logging tools such as Grafana, ELK, Thanos
• Knowledge of incident management, ITIL or SRE principles.
• Proven experience interfacing with customers and managing relationships effectively.
• Exceptional written and oral English communication skills.
• Nice to have: SRE experience, Portuguese native language is an asset.

Aduna is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds who are passionate about driving the next wave of innovation in telecommunications.

All Together, Extraordinary

Nous réunissons les meilleurs talents en technologies de communication pour unifier l’industrie des télécoms en favorisant la simplicité, la scalabilité et l’efficacité.

Ceci est plus qu’un emploi : c’est une occasion de révolutionner l’avenir de la connectivité mondiale. Ensemble, nous rendons l’extraordinaire possible.

Fondée par des leaders mondiaux en technologies de communication, Aduna unit et ouvre les réseaux mobiles du monde entier à la communauté des développeurs, stimulant l’innovation et donnant naissance à un nouvel écosystème de connectivité programmable.

Nous sommes une start-up en phase de croissance. Rien ici n’est « business as usual ». Nous évoluons dans un environnement agile, en itérant et en améliorant non seulement ce que nous faisons, mais aussi la manière dont nous le faisons. Nous cultivons une culture de confiance, d’innovation et de simplicité.

Les percées que nous réalisons ici ont un impact sur les personnes, les entreprises et les sociétés à travers le monde.

Prêt(e) à créer ce qui vient ensuite ?

Nous recherchons un professionnel qualifié pour rejoindre notre équipe d’intégration système et de support client, avec pour mission d’intégrer la plateforme et les API d’Aduna avec des fournisseurs de télécommunications et des systèmes clients tels que les plateformes de communication en tant que service (CPaaS), les éditeurs de logiciels indépendants (ISV) et les hyperscalers cloud (HCP). L’objectif est d’assurer la stabilité opérationnelle, la fiabilité et la haute disponibilité des services de la plateforme. Dans ce rôle, vous interagirez directement avec les clients pour relever leurs défis technologiques et leur fournir des solutions rapides et efficaces.

Responsabilités clés

• Intégrer : Connecter la plateforme Aduna aux fournisseurs mondiaux (opérateurs télécoms) et aux clients (fournisseurs de communication cloud).
• Résoudre : Dépanner les problèmes durant les phases d’intégration et d’exploitation.
• Tester: Concevoir, rédiger et exécuter des tests de bout en bout pour valider l’intégration.
• Déployer : Déployer et configurer les services de la plateforme hébergés dans des environnements cloud.
• Maintenir : Appliquer des correctifs, mettre à jour, planifier la capacité et gérer les incidents.
• Gérer : Développer des relations de travail solides avec les fournisseurs et les clients.
• Diriger : Animer les discussions techniques pour maximiser le succès de l’intégration et la résolution des problèmes.
• Observer: Mesurer et surveiller de manière proactive la santé et la performance du système.
• Documenter: Créer et améliorer les processus d’intégration, les manuels opérationnels et les guides de dépannage.
• Standardiser : Garantir la conformité avec les normes internes, les bonnes pratiques et les exigences réglementaires.
• Supporter: Participer à une rotation de support client, de dépannage et de gestion d’incidents critiques (environ une fois toutes les 4 semaines).

Expérience, connaissances et compétences requises

• 3+ années d’expérience en intégration de systèmes et support d’applications impliquant des infrastructures cloud (Azure/AWS/GCP), Kubernetes, Terraform et Helm.
• Solide expérience en intégration et tests d’API.
• Expérience en gestion de configuration.
• Compétences avancées en automatisation et en scripting (Python, Shell, etc.).
• Maîtrise des commandes Kubernetes, Helm et FluxCD pour la surveillance et le dépannage des workflows GitOps.
• Sensibilité à la sécurité : expérience dans la gestion de données personnelles (PII) et d’actifs sensibles.
• Expertise confirmée dans le déploiement et le dépannage d’applications cloud-natives.
• Excellentes compétences en résolution de problèmes et esprit d’équipe.
• Familiarité avec des outils de monitoring/logging tels que Grafana, ELK, Thanos.
• Connaissance en gestion des incidents, principes ITIL ou SRE.
• Expérience démontrée dans les interactions clients et la gestion efficace des relations.
• Compétences exceptionnelles en communication écrite et orale en anglais.
• Atouts : Expérience SRE, langue maternelle portugaise est un plus.

Aduna s’engage à favoriser un milieu de travail diversifié et inclusif. Nous accueillons les candidatures de toutes origines, de toutes personnes passionnées par l’innovation et motivées à faire avancer la prochaine vague de transformation dans les télécommunications.