Explore client relations job opportunities that connect businesses with their customers, building strong, lasting partnerships. These roles involve managing client accounts, understanding their needs, and ensuring satisfaction through effective communication and problem-solving. Client relations professionals are vital in maintaining a positive brand image and driving business growth.39 Client Relations jobs in Canada
Agent d'expérience client financière - Soutien technique/ Financial Customer Experience Agent - Tech
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Job Description
Job Description
JOB DESCRIPTION
- Poste : Agent de l'expérience client de Inbound Financial - Soutien technique
- Position : Inbound Financial Customer Experience Agent - Technical Support
- Lieu : Alorica - 35 Rue de Port-Royal Est, 2e étage, Montréal, QC H3L 3T1, Canada
- Location : Alorica - 35 Rue de Port-Royal E, 2nd Floor, Montréal, QC H3L 3T1, Canada
- Type d'emploi : Temps plein seulement (40+ heures/semaine) — Sur place seulement
- Nous n'embauchons pas pour des postes saisonniers ou à temps partiel
- Employment Type: Full-Time Only (40+ hours/week) — Onsite Only
- We do not hire for seasonal positions or part time *
- Rémunération : À partir de 17,50 $ CA, avec une augmentation à 18 $CAD après 90 jours d'emploi. L'admissibilité aux primes commence après l'entraînement
- Compensation : Starts at $17. 0 CAD, with an increase to 18 CAD after 90 days of employments. Bonus eligibility begins after training
- Exigences linguistiques : Un anglais courant est requis, car vous aiderez les clients anglophones au Canada (à l'extérieur du Québec) et aux États-Unis par téléphone et par courriel
- Language Requirement: Fluent English is required, as you’ll be assisting anglophone customers in Canada (outside Quebec) and the U.S. via phone and email
Joignez-vous à l'équipe Alorica - Join Team Alorica
Chez Alorica, nous redéfinissons ce que signifie être un leader mondial du service à la clientèle et vivre une interaction à la fois. Avec Alorica-at-home et des emplacements dans 18 pays à travers le monde, nous offrons des opportunités de carrière infinies allant du service à la clientèle, de la formation et du soutien technique, à la gestion, au recrutement, etc. Et nous sommes fiers de dire que plus de 70% de nos dirigeants sont promus de l'intérieur!
At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!
Mais ce n’est pas tout. nous offrons également une gamme complète d'avantages pour aider nos employés à atteindre leur bien-être financier, émotionnel, mental et physique, notamment en soutenant leurs propres communautés par le biais de Making Lives Better with Alorica (MLBA). MLBA est notre organisme de bienfaisance à but non lucratif primé qui se concentre sur l'autonomisation des gens grâce à un travail axé sur la mission.
But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.
Résumé du poste - Job Summary
En tant que membre de l'équipe Alorica, vous aiderez nos clients en répondant à leurs préoccupations, en leur fournissant du soutien et en résolvant les problèmes.
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
QUALIFICATIONS
Responsabilités - Responsibilities
- Aider les clients à résoudre les problèmes et les préoccupations qu'ils rencontrent lors de l'utilisation du produit ou du service
- Documenter l'information relative à l'appel à des fins de vérification et de production de rapports
- Tenir à jour les renseignements sur les clients au besoin
- Communiquer verbalement et électroniquement avec les utilisateurs qui éprouvent des difficultés à déterminer et à documenter les problèmes rencontrés
- Communiquez avec les clients pour les aider à résoudre et à trouver des solutions aux problèmes de nature technique des clients.
- Consulter les guides d'utilisation, les manuels techniques et d'autres documents pour rechercher et mettre en œuvre des solutions
- Reproduire, diagnostiquer et résoudre les problèmes techniques rencontrés par les utilisateurs
- Fournir des conseils et de la formation aux utilisateurs en réponse aux difficultés identifiées
- Recueillir, organiser et tenir à jour un registre des problèmes et des solutions pour l'utiliser et documenter les interactions
- Superviser, s'il y a lieu, d'autres travailleurs de soutien technique de ce groupe.
- Maintenir une connaissance approfondie des produits et services techniques du client assigné.
- Répond aux demandes et aux appels des clients liés à des programmes et à des produits propres aux clients.
- Identifie les besoins du client et y répond en fonction des procédures désignées du compte ou du client.
- Tente de résoudre les problèmes et de désamorcer les problèmes de clients en colère ou insatisfaits.
- Réinitialiser les questions de sécurité
- Déverrouiller/verrouiller des comptes
- Signaler une activité frauduleuse
- Aider à résoudre tous les problèmes techniques mobiles et du site Web
- Résoudre les problèmes qui pourraient affecter l'application ou le site Web;
- Suivre la documentation et le matériel de formation pour diagnostiquer, résoudre et faire remonter le problème, au besoin
- Navigation conjointe avec les utilisateurs utilisant différents logiciels intégrés pour simplifier le processus de dépannage.
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Communicate verbally and electronically with users experiencing difficulties to determine and document problems experienced
- Connect with customers to help resolve and find solutions to customer issues of a technical nature.
- Consult user guides, technical manuals and other documents to research and implement solutions
- Reproduce, diagnose, and resolve technical problems encountered by users
- Provide advice and training to users in response to identified difficulties
- Collect, organize, and maintain a problems and solutions log for use and documenting interactions
- May supervise other technical support workers in this group.
- Maintain in-depth knowledge of assigned client’s technical products and service.
- Responds to requests and calls from customers related to client specific programs and products.
- Identifies and responds to customer’s needs based on designated procedures of account/client.
- Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients.
- Reset Security Questions
- Unlock/lock Accounts
- Report fraud activity
- Assist with all mobile and website technical issues
- troubleshooting any issues that may arise that may be affecting the app or the website
- Follow documentation and training materials to diagnose, resolve and escalate, when necessary
- Co-browsing with users using different inbuilt software's to streamline the troubleshooting process.
Qualifications requises - Qualifications
- Diplôme d'études secondaires ou GED
- L'expérience du service à la clientèle est un plus
- Solides compétences en navigation informatique
- Connaissance des applications Microsoft Office (Word, Excel)
- Excellentes compétences en communication orale et écrite
- Compétences exceptionnelles en matière d'écoute et de compréhension
- Professionnel et courtois
- Orientation client
- Connaissance des produits et des procédures.
- Capacité d'utiliser des systèmes téléphoniques et informatiques.
- Compétences en service à la clientèle.
- Solides compétences interpersonnelles.
- Capacité à rester calme et objectif.
- Patience et empathie.
- Capacité à effectuer plusieurs tâches à la fois et à s'adapter au changement.
- Avoir fait ses preuves en matière d'atteinte ou de dépassement des objectifs financiers et d'expérience client.
- Capacité de maintenir le plus haut niveau de confidentialité.
- High school diploma or GED
- Customer service experience is a plus
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening/comprehension skills
- Professional and courteous
- Customer oriented
- Knowledge of product/procedures.
- Ability to use phone and computer systems.
- Customer service skills.
- Strong interpersonal skills.
- Ability to stay composed and objective.
- Patience/empathy.
- Ability to multi-task and adapt to change.
- Proven track record of meeting or exceeding customer experience and financial objectives
- Ability to maintain the highest level of confidentiality.
Environnement de travail - Work Environment
- Travail régulier effectué dans un environnement de centre d'appels climatisé
- Utilisation continue des systèmes téléphoniques et informatiques;
- Regular work performed in a climate-controlled, call-center environment
- Ongoing usage of phone and computer systems,
Exigences physiques - Physical Demands
- Travail sédentaire constant
- Constant sedentary work
Avantages - Benefits
- Prestations de santé, dentaires et de la vue disponibles
- Congés payés
- Congés payés et congés de maladie
- Programmes de leadership
- Formation rémunérée
- Commodités sur place telles que : Restaurants à proximité : Pizza, Sushi, Subway et autres, salle de pause (2 disponibles), distributeur automatique entièrement approvisionné, dépanneur, accès aux guichets automatiques et aux services bancaires, et bien plus encore!
- Health, dental, and vision benefits available
- Paid Time Off (PTO)
- Paid holidays and sick time
- Leadership programs
- Paid training
- On-site amenities such as: Nearby restaurants: Pizza, Sushi, Subway and mor , breakroom (2 available), fully stocked vending machine, convenience store, ATM/Banking access, and so much more!
Prochaines étapes - Next Steps
- Déposer une demande
- Complétez votre évaluation en ligne
- Notre équipe examinera votre demande
- Si nous sommes sélectionnés pour aller de l'avant, notre équipe fera un suivi direct
#AloricaCanada #Montreal
- Place an application
- Complete your online assessment
- Our team will review your application
- If selected to move forward, our team will follow up directly
#AloricaCanada #Montreal
AVIS DE NON-RESPONSABILITÉ : Les renseignements ci-dessus dans cette description ont été conçus pour indiquer la nature générale et le niveau de travail effectué par les employés de cette classification.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
Employeur offrant l'égalité d'accès à l'emploi pour tous les groupes protégés, y compris les anciens combattants protégés et les personnes handicapées.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Company DescriptionAt Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Company DescriptionAt Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
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Spécialiste de l'Expérience Client & Support
Posted today
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Description de l'entreprise
Spécialiste de l'Expérience Client & Support
Nous recherchons un professionnel dynamique et centré sur le client pour rejoindre notre département Service à Domicile (revêtements de fenêtres sur mesure). Ce rôle hybride implique de soutenir les clients tout au long du processus prévente en préqualifiant les prospects et en répondant aux demandes, ainsi que de fournir un support après-vente pour garantir une satisfaction client complète. Le candidat idéal sera à l'aise à la fois sur le terrain des ventes et dans un environnement de bureau, alliant d'excellentes compétences en service client à de solides capacités organisationnelles.
Description du poste
Support Prévente :
Support Après-Vente :
Service Client :
Qualifications
Informations supplémentaires
Client Experience & Community Relations Intern/Co-op (WINTER 2026)
Posted 4 days ago
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Job Description
Internship/Co-op
**Work Term:**
Winter/Term 2
**Work Location:**
Toronto, Ontario, Canada
**Hours:**
37.5
**Pay Details:**
$45,700 - $74,400 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**DEPARTMENT OVERVIEW**
Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.
Our **Co-op/Intern Programming** is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features:
+ Leadership talks with key Leaders from across the organization
+ Lunch and Learns on topics such as Innovation
+ Diversity and Inclusion and Personal Branding and so much more
**JOB DESCRIPTION**
We are seeking an associate or co-op student to support the execution and scaling of the Root Cause Factory Pilot and the Irritants to Action framework within Business Banking. This role will contribute to improving customer and colleague experience by helping identify, analyze, and action systemic issues driving complaints and operational friction.
**Key Responsibilities:**
+ Assist in tagging and analyzing L1 and L2 complaint & LEI data to isolate root causes, using frameworks provided and have a regular feedback look to evolve the approach.
+ Work in partnership across the enterprise teams and with frontline teams to validate observations and confirm hypothesis and incorporate industry insights.
+ Present progress updates and findings to leadership and executives.
+ Support the coordination of journey and process owner engagement to validate findings and align on ownership for resolution.
+ Maintain and update the BB Irritants Framework inventory, ensuring visibility of in-flight and resolved items.
+ Prepare summaries and visualizations for stakeholder updates, including progress against key irritant themes and post-implementation reviews.
+ Contribute to the development of a position paper or intake recommendation model for unresolved root causes.
**Learning Opportunities:**
+ Exposure to enterprise-level customer experience strategy and regulatory compliance practices.
+ Hands-on experience with root cause analysis, journey mapping, and stakeholder engagement.
+ Opportunity to contribute to meaningful change in how Business Banking addresses customer pain points and turn insights to action.
+ Presentation to leaders and executives.
+ Direct exposure to frontline teams, customers, enterprise partners including Marketing
**JOB REQUIREMENTS**
+ Currently enrolled in an **undergraduate degree** in Finance, Organizational Behavior, Management, or related field
+ Must be enrolled in an undergraduate degree with the intent of going back to school at the start of your work term
+ Strong analytical and organizational skills.
+ Comfort with ambiguity and evolving priorities.
+ Microsoft office.
+ Interest in customer experience, process improvement, or compliance.
+ Strong communicator (verbal and written)
+ Self-starter, takes initiative and can manage deliverables end-to-end with progress updates and support.
**ADDITIONAL INFORMATION**
+ This position is a 4-month work term and will commence January 5th 2026 to April 24th 2026
+ Please ensure that your cover letter (one letter-sized page or less), resume (maximum of 2 pages) and transcript are included in a single PDF document when submitting your application. If not submitted correctly, your application may not be reviewed or may delay recruitment.
+ We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.
+ TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements
+ TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change.
**HOURS**
Monday-Friday, standard business hours
**Who We Are**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
Director, Relationship Management
Posted 4 days ago
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Insight Global is looking for a Director of Relationship Management for a leading human capital management client. This role will support senior leadership in developing account strategies and fostering relationships with clients and associates. It requires strong leadership, account management, and relationship skills to oversee client relationship and retention strategies through the mid-market relationship managers.
Key responsibilities include:
-Aligning with the strategic goals and priorities of product growth strategies.
-Advancing departmental and client interests in line with the company's mission, vision, and values.
-Proactively maximizing client satisfaction through effective communication and outreach.
-Executing direction of client support and retention through the leadership of the client relationship managers.
-Supporting growth objectives through sales leads, support, and loss prevention programs.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
-3-5 years of experience in a leadership role within a client facing environment.
-B2B experience.
-Exceptional client service abilities, including both verbal and written communication skills, and strong active listening capabilities.
-Advanced skills in communication, influence, and negotiation with senior executives and internal teams.
-Proficiency in quickly analyzing and understanding data related to client success metrics.
-Demonstrated expertise in change management and transformational leadership, with a proven history of designing and implementing programs to enhance client success.
-Ability to work collaboratively and effectively within cross-functional teams, build consensus, and eliminate organizational barriers. - Bachelor's Degree or equivalent in management experience.
- English/French Bilingualism is strongly preferred.
Assistant service client et support
Posted today
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Lauréat du prix du Meilleur Service Client 2023 dans son entité Marine et de l’Innovateur Digital de l’année 2022, APRIL Canada est un courtier grossiste spécialisé dans l’assurance de dommages. Nous distribuons nos solutions à un réseau de 4 000 courtiers partenaires (B2B) grâce à des produits innovants et sur mesure. Nous proposons une large gamme d’assurances pour particuliers et entreprises, avec des produits flexibles, compétitifs et parfaitement adaptés aux besoins spécifiques des assurés.
Faisant partie du groupe APRIL basé en France, APRIL Canada emploie actuellement 100 personnes réparties entre ses bureaux de Brossard et Toronto. Le groupe, présent à l’international avec plus de 2 700 collaborateurs, se distingue par son expertise en gestion des risques complexes, en particulier pour des segments de niche nécessitant un haut niveau de spécialisation. Nous recherchons actuellement un assistant service support et client. Votre mission consistera à effectuer diverses tâches en support aux souscripteurs.
Veuillez noter que le terme masculin est utilisé dans cette description de poste par souci de simplicité et de lisibilité, et il englobe bien entendu les personnes de tous genres.
Ce que nous attendons de toi pour ce poste :
Le candidat appuiera les souscripteurs dans leurs tâches quotidiennes et travaillera aux côtés d'une superbe équipe, soudée et motivée à offrir à nos courtiers un service client hors du commun. Le candidat que nous recherchons se reconnaîtra dans nos valeurs : faire confiance, oser, innover et faire simple. Ce poste est basé à notre siège social de Brossard sur le Boulevard Lapinière et est également facilement accessible en transport en commun.
Tes tâches incluront :
• Effectuer les suivis d’informations manquantes auprès de nos courtiers
• Traiter le flux de documents et les classer dans nos dossiers électroniques
• Assister les souscripteurs avec les avenants, renouvellements et les nouvelles affaires
• Maintenir des relations d’affaires positives avec nos courtiers
• Gérer la boite courriel générale
• Faire le suivi des divers documents administratifs et informations manquantes pour compléter les dossiers avec nos courtiers.
Ce poste est pour toi si tu as :
• Une formation ou expérience professionnelle pertinente au poste
• Une connaissance de Policy Works (un atout)
• Une excellente connaissance de la suite Office (Excel, Outlook, Word)
• Une bonne compréhension de l’anglais, puisque le poste exige de répondre à des appels anglophones et certains courriels pour les clients hors Québec
• Un dynamisme et un très bon esprit d’équipe
• Une très bonne discipline dans l’organisation de ton travail et des échéanciers.
Chez APRIL, nos valeurs se vivent au quotidien ; voici celles qui te permettront de te sentir bien chez nous :
• L’humain est au cœur de toutes nos actions. Nous faisons confiance aux employés.
• L’esprit d’équipe est très important. Nous nous aidons et nous nous respectons. Les forces de l’un comblent les faiblesses de l’autre. Quand l’un d’entre nous gagne, nous gagnons tous.
• L’intrapreneuriat est fortement encouragé. Les postes se définissent en fonction des employés.
• Nous remettons en question les façons de faire pour aller plus loin.
• Nous avons une politique de portes ouvertes : les directeurs sont toujours à l’écoute et la coopération entre équipes est encouragée.
Travailler chez APRIL, c’est « payant » :
• Reconnu comme l’un des meilleurs employeurs dans le secteur de l’assurance par Top Insurance Workplace 2022, nous offrons à nos collaborateurs un grand nombre d’avantages :
• Horaire de travail flexible (35 h par semaine) ainsi que des possibilités de télétravail. Conciliation travail/famille au cœur du modèle de l’entreprise.
• Programme d'avantages sociaux compétitifs, incluant l'assurance collective, programme d’aide aux employés et télémédecine pour les employés et leurs familles.
• Prime d'encouragement à l'épargne (REER collectif, 2,5 % de participation employeur).
• Intéressement (programme de participations aux bénéfices) pour tous les employés dès la première année.
• Offre de formation continue, possibilité de formation payée par l’employeur.
• Équipement au bureau comme à la maison.
• Stationnement gratuit.
• Salaire compétitif.
• 3 semaines de vacances dès la 1ère année ainsi que 5 congés mobiles par année, une journée de bénévolat par année, deux jours offerts pendant les fêtes de Noël, ainsi qu’une journée offerte pour la fête d’anniversaire.
Si l’aventure APRIL te tente, postule sans hésiter auprès des ressources humaines.
Responsable service client et support technique
Posted 3 days ago
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Job Description
Horaire de jour du lundi au vendredi + Fermé le vendredi PM + 2 semaines de vacances à Noël + 2 semaines de vacances l'été (construction) + Café et cantine gratuit + Stationnement gratuit sur place + Une (1) paie par semaine ! Tu veux te sentir respecté ? Faire partie d’une équipe/famille dont l’humain est au cœur des décisions ? Être entouré de coéquipiers dynamiques toujours prêts à s’entraider ? Viens travailler avec nous !
Tâches :
Assurer un support technique à nos clients et fournir des conseils éclairés et spécialisés en fonction de leurs besoins;
Assurer le service téléphonique et par courriel pour le service après-vente, les retours et les réparations;
Accueillir chaleureusement les clients et offrir un excellent service à la clientèle;
Gerer l'horaire des installations/services/prise de mesure;
Gerer l'expédition.
Prendre, faire et saisir les soumissions et les commandes des clients par téléphone et par courriel;
Travailler en équipe avec l'équipe de produciton et l'équipe de direction;
Assumer d’autres responsabilités dans le cadre de ce poste au fil du temps.
Qui sommes nous ?
Apara-Transiplast est une entreprise familiale, en pleine croissance, dans la fabrication d'habillage de fenêtre (toile/store solaire, opque, alternée) !
Entregent, bonne écoute et adaptabilité;
Sens de l'initiative et capacité à prendre des décisions efficaces (jugement, analyse, synthèse.);
Aimé travailler dans un environnement multitâches;
Bon sens logique et mathématique;
Esprit d'équipe et volonté de s'impliquer dans la réussite de l'entreprise;
2 à 5 ans d'expérience en support aux ventes, administration des ventes ou dans un rôle similaire;
Connaissance d'un domaine connexe;
Bonne maîtrise des outils bureautiques (Microsoft Office).
Third-Party Customer Relationship Management Specialist
Posted today
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Job Description
Toronto, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
Technology Solutions
**Pay Details:**
91,200 - 136,800 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
The 3PCRM (Third-Party Customer Relationship Management) Specialist plays a vital role in overseeing and optimizing the relationship between the organization and its third-party partners. This individual will be responsible for managing issue resolution processes, ensuring compliance with 3PCRM protocols, and driving the effectiveness of program management initiatives related to third-party risk and performance.
**Key Responsibilities**
+ Oversee and manage daily issue management operations relevant to third-party partners, ensuring timely identification, escalation, and resolution of problems impacting business continuity and compliance.
+ Own and continuously improve the 3PCRM process framework, including documentation, workflow optimization, and stakeholder alignment.
+ Develop and execute 3PCRM program management strategies that drive accountability, transparency, and risk mitigation across the third-party lifecycle.
+ Monitor key risk indicators and metrics related to third-party engagements; analyze trends, provide actionable insights, and recommend corrective actions as needed.
+ Collaborate with internal and external stakeholders-including Legal, Compliance, Procurement, and business units-to ensure alignment of third-party policies and procedures.
+ Coordinate and facilitate regular status meetings, reviews, and reporting of 3PCRM program and issue management performance to senior leadership.
+ Support audits, risk assessments, and regulatory compliance efforts related to third-party management.
+ Maintain comprehensive records of issue management activities, risk assessments, and remediation efforts.
+ Champion best practices in third-party relationship management, driving continuous improvement and innovation in all 3PCRM processes.
+ Challenge Vendor Managers and Control Analysts on the quality and adequacy of evidence provided, ensuring that risk reduction controls are robust, effective, and appropriately justified.
+ Review and dispute risk reduction controls, verifying that presented measures achieve the intended level of risk mitigation and compliance with organizational standards.
**Qualifications**
+ Good to have Experience in 3PCRM, issue management operations, or third-party program management in a complex, regulated environment.
+ Strong understanding of Cyber Security Controls, compliance requirements, and industry standards
+ Proven ability to manage multiple issues simultaneously with excellent organizational and problem-solving skills.
+ Exceptional communication and stakeholder management abilities, with experience influencing cross-functional teams.
+ Analytical mindset with proficiency in data analysis, reporting, and the use of risk management technology platforms.
+ Demonstrated integrity, adaptability, and a continuous improvement approach to program and process management.
**Preferred Skills**
+ Familiarity with third-party management systems and tools(Nice to Have)
+ Experience in regulated industries such as finance, healthcare, or technology.
+ Proficiency in process mapping and workflow automation.
+ Ability to navigate complex organizational structures and drive consensus.
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
Chef d'équipe support client
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Job Description
Banque Nationale Réseau Indépendant (BNRI) est le choix privilégié des courtiers remisiers et des gestionnaires de portefeuille à la recherche d’un soutien en administration de courtage. BNRI offre des services de négociation et de garde aux gestionnaires de portefeuille (GP) et agit en tant que courtier chargé pour les courtiers remisiers (CR) enregistrés auprès de l’OCRI à travers le Canada. Une carrière en tant que chef ou cheffe d’équipe support aux clients, tu joues un rôle crucial pour garantir que nous fournissons un service client de la plus haute qualité à notre clientèle.
Ton rôle
Ton équipe
Au sein du secteur Gestion de patrimoine, dans l'équipe BNRI, tu fais partie d'une équipe de spécialistes et tu relèves du Directeur principal, Prestation de services. L’équipe de prestation de services oeuvre dans un modèle B2B et fournit un service quotidien aux gestionnaires de portefeuille indépendants et aux courtiers remisiers et assure la liaison entre les clients et les différentes équipes de soutien de BNRI.
Nous privilégions une variété de formes d’apprentissages en continu pour enrichir ton développement, notamment l’apprentissage dans l’action, des contenus de formation mis à ta disposition et le travail en collaboration avec des collègues d’expertises et profils diversifiés.
Prérequis
Compétences
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Courtage Gestion des relations commerciales Service client Investissements Établissement de relations Valeurs mobilières Réglementation des valeurs immobilières Prestations de services Travail en équipe(Travail d’équipe Gestion de patrimoine Services de gestion patrimoniale Empathie Initiative Agilité d'apprentissage Résilience Tes avantages En plus d’une rémunération concurrentielle, nous te proposons, dès ton embauche, une foule d’avantage flexibles pour favoriser ton bien-être et celui de ta famille. * Programme santé et bien-être incluant de nombreuses options * Assurance collective flexible * Régime de retraite généreux * Régime d’acquisition d’actions * Programme d’aide aux employées et employés ainsi qu’à leur famille * Services bancaires préférentiels * Implication dans des initiatives communautaires * Service de télémédecine * Clinique virtuelle d’amélioration du sommeil Ce sont quelques exemples qui te sont accessibles. Nous proposons une offre évolutive à l’affût des tendances, de tes besoins et de ceux de tes proches. Nos environnements de travail dynamiques et nos outils de collaboration modernes favorisent une expérience employée agréable. Nous accordons une grande place aux idées des employées et employés. Que ce soit par nos sondages, ou encore par l’entremise de nos programmes, le dialogue en continu et le feedback sont encouragés. L'humain d'abord Nous sommes une banque à grandeur humaine qui se démarque par son audace, sa culture entrepreneuriale et sa passion pour les gens. Nous existons pour avoir un impact positif dans la vie des gens. Nos valeurs fondamentales de complicité, d’agilité et de pouvoir d’agir sont nos sources d’inspiration. L’inclusion est au cœur de nos engagements. Nous offrons un milieu de travail sans obstacle et accessible à l’ensemble des employées et employés. Nous visons à procurer des mesures d’accessibilité lors du processus de recrutement. Si tu as besoin d'accommodement, n’hésite pas à nous en faire part lors de tes premiers échanges avec nous. Nous accueillons les candidates et candidats de tous horizons et nous aimerions savoir ce que tu peux ajouter à notre équipe. Viens entreprendre tes ambitions avec nous !Be The First To Know
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