5,900 Concierge jobs in Canada

• Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place.
• Contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal.
• Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process.
• Answer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification.
• Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient.
• Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to.
• Manage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc.
• Send get well cards to residents in the hospital.
• Order Memory Flower for any residents that have passed away.
• Send sympathy cards to families and/or responsible parties as needed.

• Order flowers and name plates for new residents prior to move in.
• Order guest meals for resident and family for day of move in.
• Create and maintain marketing and move-in packet inventory as needed.
• Support the DOS by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living.
• Assist the DOS with Customer Relationship Management lead tracking database entry, if applicable.
• Perform other administrative duties pertaining to the resident move-in process.

• Keep desk and entry area neat and organized.
• Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available; maintain and clean the popcorn machine daily, and restock as necessary.
• Keep music playing throughout the day.
• Ensure that another team member covers the front desk when stepping away to complete above duties.

• Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.
• Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
• Maintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures.
• Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of our residents while meeting our Sunrise Service Standards as indicated below:
• Respond to emergencies as indicated in Sunrise's policies and procedures.
• Responsible for all guests and residents to appropriately sign themselves in and out at all times.
• Maintain a high-risk elopement list with photograph at front desk.
• Heightened awareness of the entry and exit of all residents.

• Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary.
• Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator.
• Collect meal ticket money and account for and process money in accordance with internal business control procedures.
• Organize and distribute mail to residents, Executive Director, and Department Coordinators.
• Collect and distribute resident and community newspapers.
• Post and display the Daily Menu on Menu Board.
• Maintain resident form for miscellaneous credits and complete as directed by the BOC and/or Business Manager/Controller.
• Assist the BOC/HR Designee with the recruitment process by performing computer data entry tasks and other general administrative duties as assigned.
• Monitor and order office supplies as needed.
• Track and disperse team member paychecks.

• Participate actively as a member of a team and committed to working toward team goals.
• Demonstrate in daily interactions with others, our Team Member Credo.
• Commit to serving our residents and guests through our Principles of Service.
• Contribute in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
• Attend regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor/ Department Coordinator.
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Perform other duties as assigned.

• Ability to handle multiple priorities
• Possess written and verbal skills for effective communication
• Demonstrate good organizational, time management, and follow through skills
• Possess accurate record keeping skills
• Demonstrate good judgment, problem solving and decision-making skills

• High School degree/GED
• Proven customer service experience and skills
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
• As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a Concierge to join our Parkland at the Gardens team based in Halifax, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development, and advancement. And at the end of every day, you will know you've made a measured difference in the lives of our residents. Additional benefits include:

• Comprehensive health, vision, and dental benefits plan including an Employee and Family Assistance Program
  
  Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
  
  RRSP program (5% employer matching) or pension plan
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex's Centre of Excellence
  
  Opportunities to be part of sector innovation and continuous improvement initiatives
  
  Recognition and Rewards for service excellence and safety

About the Opportunity

• Answers and transfers telephone inquiries, greets and directs visitors;
• Provides routine information and responds to inquiries from residents, visitors, and staff;
• Active screening of employees and visitors (Covid-19);
• Sorts and distributes incoming and outgoing mail and couriers;
• Prepares and distributes forms, reports and other documents to appropriate personnel and departments;
• Performs a wide variety of assignments, which are sometimes confidential in nature;
  
  Receives, processes and records client payments;
• Ensures client safety by following and applying all standard operational procedures, safe work practices and training provided

About You

In addition to placing a high value on continuous improvement, collaboration and accountability, you bring:

• High School / GED completion;
• Bilingualism in English and French is required;
• Excellent computer skills and experience in Microsoft Office Suite;
• Previous hospitality/customer service experience is an asset, especially with seniors;
• A friendly outgoing spirit is a definite asset;
• Must be familiar with the Greater Moncton area;
• Experience with cash flow;
• Knowledge of Medical Terminology is considered an asset;
• Required to be available for day, evening and weekend shifts as required;
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.

About Us

Shannex is a family-owned organization with a vision of Better Living for every stage of life. Since 1988, Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare, hospitality and lifestyle sectors. With locations in Nova Scotia, New Brunswick and Ontario, Shannex continues to build communities designed for connection, wellbeing and longevity. Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. Shannex also provides Transitional Health Services, in partnership with Nova Scotia Health. For more information, visit

If you're ready to join the Shannex team of Great People , apply today

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.

Is this job for you?:

Le service à la clientèle est l'une de vos priorités?

Avez-vous une excellente attention aux détails?

Brick cherche à élargir son équipe du service. Nous avons besoin de personnes enthousiastes avec une excellente attitude axée sur les clients L'esprit d'équipe et la volonté de grandir au sein d'une magnifique carrière est une combinaison gagnante Une expérience enrichissante vous attend à l'un de nos fabuleux magasins Ce poste relève du directeur des opérations.

Responsibilities:

• Nettoyer de la salle du personnel et des salles de bain
• Nettoyer les planchers du magasin
• Passer l'aspirateur sur les tapis
• Ramasser les ordures
• Nettoyer les fenêtres
• S'assurer qu'aucun produit ménager n'est manquant pour le bon déroulement des opérations
• Effectuer d'autres tâches en magasin susceptibles d'améliorer la propreté

Qualifications:

• Être en bonne condition physique
• Être indépendant
• Être minutieux
• Avoir le souci du détail
• Capacité à travailler avec un minimum de supervision

Why The Brick?:

• Rémunération compétitive correspondant à votre expérience
• Potentiel d'évolution de carrière avec beaucoup d'accès à un développement personnel et professionnel
• Réductions pour les employés
• Un environnement dynamique pour démontrer vos talents de leadership.

Postulez maintenant

Si vous souhaitez postuler pour ce poste, veuillez contacter notre équipe de recrutement à

Joignez votre CV et expliquez-nous pourquoi vous seriez un(e) candidat(e) ideal(e) pour Brick

Brick s'engage à mettre en œuvre des pratiques d'emploi justes et accessibles et à prendre en compte les besoins des personnes handicapées pendant tout le processus de recrutement, de candidature et de sélection. Si vous avez besoin d'un aménagement à n'importe quel stade de la procédure, veuillez en informer le/la gestionnaire du recrutement ou contacter

Position Summary:

The Concierge will report to the Lead Concierge and will be responsible for providing a comfortable atmosphere and stress-free environment to residents and their guests by delivering remarkable customer service. Duties include managing the front desk, providing miscellaneous services and information to residents, as well as assisting prospective residents, vendors, contractors and visitors. The concierge will also be responsible for ensuring a safe and secure environment by monitoring security cameras and completing security checks.

Duties and Responsibilities:

Greet residents and guests in a professional and friendly manner making them feel welcome

Answer incoming calls and emails, places outgoing calls, and schedules appointments

Accept packages and advise residents

Inspect building and grounds to ensure safety, monitors security cameras

Schedule elevator usage for resident move-ins, move-outs, and deliveries

Maintain tracking logs for deliveries and parking passes

Accept reservations for guest suites

Prepare important reminders via email to residents

Education and/or experience:

High School diploma or equivalent

Minimum of 1 year's customer service experience

Skills/Specialized Knowledge:

Legally entitled to work in Canada

Ability to read, write, understand, and communicate in English

Ability to use a personal computer, working knowledge of Microsoft Word, Excel and internet as well as other computer tracking systems used by the company

Excellent customer service and interpersonal skills

Ability to multitask

Ability to cope with and defuse difficult situations

Ability to maintain confidentiality

Problem solving skills with the ability to handle emergency situations

Other Requirements:

Must maintain a professional appearance and comply with prescribed dress code

Ability to be at work on a regular and consistent basis

Email:

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: 16 per week

Work Location: In person

Escape Manor has opened a massive new dining, cocktail and gaming lounge in the heart of downtown Ottawa. The 11,000 square foot, 600-person capacity Manor Lounge and Escape Manor hybrid location will have upscale casual dining, scratch cocktails, craft beer, games, puzzles, escapes, a Bocce court and a whole new gamified way to experience darts. The Manor is seeking top talent to usher this new offering into the roaring twenties of human reconnection.

The Manor Lounge will offer full lunch and dinner as well as late-night services and will host multiple group functions and events. Delectable shareables, surprise & delight features and group menus will impress and wow the 60-seat lounge, 40-seat parlour, 20-seat bar and the 100-seat patio.

Escape Manor is putting the fun back into hospitality and needs a fantastic dedicated and hardworking individuals to join our dream team

We are recruiting for the role of Host/Concierge. As the first contact point for guests, the Concierge is responsible for the "First Impression" of Escape Manor. We are looking for an energetic, and organized person. If you are super-fun, extra charming and can multi-task we want to meet you

Summary of Responsibilities:

Reporting to the General Manager and leadership team, responsibilities and essential job functions include but are not limited to the following:

• Greet and seat guests in a warm and courteous manner
• Ensure all servers are distributed equal numbers of guests
• Be able to field any guest questions in an informed and professional manner
• Take and coordinate guest reservations in the bar/lounge area
• Take and coordinate guest reservations for both axe throwing and escape rooms both over the phone and via e-mail
• Ensure guest satisfaction and compliance to Escape Manors Food & Beverage standards
• Constantly strive to create memorable, exceptional, one-of-a-kind Guest experiences every day for every guest
• Make sure our guests and team members have fun - and have fun yourself

Qualifications:

• Good knowledge of Google Suite programs (Sheets, Gmail, etc)
• Knowledge of point of sale computer systems an asset
• Excellent communication skills, both oral and written
• Excellent time-management, memory and cognitive flexibility required
• Friendly and courteous and able to work in a high paced environment
• Smart Serve an asset, but not required for application

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling
• Occasional ascending or descending stairs and ramps

If this sounds like the role for you we'd love to hear from you Apply today

Job Types: Full-time, Part-time, Permanent

Pay: From $17.20 per hour

Benefits:

• Company events
• Discounted or free food
• Flexible schedule

Experience:

• Host/Concierge: 2 years (preferred)

Language:

• French (preferred)

Licence/Certification:

• Smart Serve (required)

Work Location: In person

Job Description

Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. 

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development. 

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview:  

As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile, and doing the utmost to ensure that residents are provided with a high standard of customer service. Our most successful Concierges have a very strong Customer Service background with a passion for going above and beyond and an innate ability to problem solve and diffuse sticky situations.

Shifts Available: 

Saturday and Sunday - 12am to 8am

Skills and Qualifications:  

• Previous experience with strata buildings is an asset
• At least one year of direct/in person Customer Service Experience is required
• Excellent written and oral command of the English  language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff.

Physical Requirements:

• Ability to patrol the property including stairs, hallways, interior, and exterior
• Ability to safely receive, store, and handle standard packages received from couriers and carriers
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

What We Offer:

As a part-time associate, you will have access to our Employee Assistance Program.

Compensation:   

$20 - $22 per hour

Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.

Please ensure your resume has a valid number and email address you can be reached at.  

FirstService Residential is proud to be an equal opportunity workplace.  It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

IN2018

Job Description

Description

Titre du poste : Concierge

Qui nous sommes :  

En tant que l’un des plus importants détaillants de vêtements, d’accessoires et d’articles ménagers d'occasion à but lucratif aux États-Unis, au Canada et en Australie, notre mission est de promouvoir la réutilisation et d’inspirer un avenir où le magasinage d’articles de seconde main est une seconde nature. Nous approvisionnons nos magasins avec les articles usagés uniques qui sont donnés par la collectivité à des organismes sans but lucratif locaux. Nous achetons ces articles réutilisables directement à nos partenaires sans but lucratif pour garnir nos présentoirs et nos tablettes, détournant ainsi des milliers de tonnes d’articles usagés des sites d’enfouissement et procurant à nos partenaires de précieux fonds pour soutenir leurs programmes et services dans la collectivité. Vous nous entendrez souvent dire à quel point nous sommes « fiers de réutiliser ». C’est grâce aux millions de clients fidèles qui visitent nos quelque 300 magasins ainsi qu’à plus de 22 000 membres d’équipe dévoués que cela est possible. Apprenez-en plus sur la famille de magasins d'occasions Savers®, sur notre impact positif et sur le mouvement #FiersDeRéutiliser sur notre site Web villagedesvaleurs.ca.   

Nos marques sont les suivantes : Savers (aux États-Unis), 2nd Ave (aux États-Unis), Value Village (aux États-Unis et au Canada), Unique (aux États-Unis), Village des Valeurs (au Québec) et Savers Australie.    

L’objectif de ce poste consiste à maintenir la propreté et l'hygiène de l'intérieur et de l'extérieur du bâtiment et de veiller à ce que tous les espaces soient prêts pour les clients. Au besoin, fait participer activement les clients en utilisant les cinq éléments de l'expérience client.

Responsabilités et devoirs essentiels

• Édification d’une culture de service à la clientèle : Fournit aux clients un service amical, utile et efficace dans chaque interaction. Amical :  Sourit, établit un contact visuel et salue lorsque le client s'approche. Utile :  Obtient de l'aide si un client en exprime le besoin. Efficace :  Garde les conversations des clients courtes afin de revenir aux tâches.
• Propreté et hygiène de l’intérieur et de l’extérieur du magasin : Maintient la propreté et l'hygiène du plancher de vente, de la zone des caisses, des salles de repos, des salles de bain, des zones de déchets et de l’avant du magasin. Cela comprendra, sans s'y restreindre, balayer, passer la vadrouille, l'aspirateur, vider les déchets, nettoyer les zones souvent touchées, les vitres et les miroirs, ainsi que réapprovisionner les produits en papier, savons et nettoyants.
• Poste de travail : Maintient la propreté et l’organisation du poste de travail pour des raisons de sécurité et d’efficacité. Suit les lignes directrices du nettoyage et des aires communes durant le quart de travail et à la fin du quart de travail. Avise le gérant du stock de produits nettoyants.
• Atteinte des objectifs : Effectue régulièrement les tâches et les projets supplémentaires qui lui sont assignés par le gérant. Rencontre le gérant pour examiner les résultats, les succès et les possibilités.
• Prévention des pertes : Suit les procédures de prévention des pertes, incluant sans s’y restreindre, signaler le vol interne ou externe à un gérant.
• Sécurité : Suit les normes mises en place pour protéger les membres d’équipe, les clients et les donateurs afin de fournir un environnement sans danger pour le travail et le magasinage. Ceci inclut sans toutefois s’y restreindre, ramasser les articles au sol, nettoyer la casse ou les déversements, nettoyer et désinfecter selon les normes requises et suivre les lignes directrices de sécurité des produits. Assume la responsabilité de signaler tout danger ou toute blessure à un gérant. Porte l’équipement de protection individuelle en respectant les lignes directrices de l’EPI pour ce poste.
• Autre : Autres tâches tel que demandé par le gérant. Ceci peut inclure travailler dans une autre zone du magasin et/ou aider un autre membre d’équipe ou effectuer des tâches spécifiques, comme la récupération générale, le service à la clientèle, le nettoyage (y compris le nettoyage des salles de bain), etc.

Responsabilités de la gestion :  Aucune

Caractère et exigences obligatoires :

• Savoir lire et écrire.
• Compétences du service à la clientèle nécessitant courtoisie et bonnes aptitudes à communiquer.
• Pouvoir se concentrer et faire très attention aux détails
• Savoir comment utiliser et entretenir l’équipement et les appareils de nettoyage industriel.
• Savoir comment utiliser et mettre au rebut sans danger les produits chimiques liquides, ainsi que d’autres composants dangereux.
• Le poste de concierge doit être comblé par une personne de 18 ans ou plus (É.-U. seulement).

Aptitudes pédagogiques :  Pouvoir réaliser des calculs mathématiques qui ne sont pas complexes (addition, soustraction, multiplication, division, moyennes et mesures) au niveau normalement requis au secondaire.

Aptitudes physiques requises :

• Soulever et porter 50 lb
• Soulever les bras 30 % du temps
• Pousser et tirer 50 % du temps
• Être debout 100 % du temps
• Se pencher et s’accroupir 50 % du temps
• Usage répétitif des mains 30 % du temps
• Saisir avec les mains 50 % du temps

Conditions de travail :

• Exposition continuelle à la poussière.
• Exposition aux fluctuations de température périodiquement.
• Flexible avec les changements des horaires selon les besoins du magasin et les événements promotionnels.
• Peut demander des heures supplémentaires de temps en temps selon les besoins du magasin.
• Toujours porter un équipement de protection individuelle (EPI) approprié

Type d'emploi : Temps plein

Avantages :

• Assurance Dentaire
• Assurance Maladie Complémentaire
• Assurance Vie
• Assurance Vision
• Congés de Vacances et Compensatoires
• Programme d'Aide aux Employés
• Stationnement sur place
• Tenue Décontractée

Horaires de travail :

• 8 Heures
• Disponibilité la fin de semaine
• Du Lundi au Vendredi
• Quart de jour
• Quart de soir
• Quart du matin

Lieu du poste : En présentiel

Job Title:  Custodian

Who we are:  

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com. 

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.   

The purpose of this position is to maintain the cleanliness and sanitation of the inside and outside of the building and ensuring that all spaces are prepared for customers. As needed, actively engage customers using the Five Elements of the Customer Experience.

Essential Duties and Responsibilities

• Building a Culture of Customer Service: Provides customers with friendly, helpful and efficient service in every interaction. Friendly:  Smile, make eye contact and greet when customer comes close. Helpful:  Obtain assistance if a customer indicates the need. Efficient:  Keep shopper conversations short in order to return to tasks.
• Internal and External Store Cleanliness and Sanitation: Maintains cleanliness and sanitation of sales floor, cash register bays, break rooms, bathrooms, trash areas and store front. This will include but not be limited to sweeping, mopping, vacuuming, emptying trash, cleaning high touch areas, windows and mirrors and refilling paper products, soaps and cleaners.
• Workstation: Maintains cleanliness and organization of the workstation for safety and efficiency. Follows guidelines for cleaning and common spaces throughout the shift and at the end of the shift. Notify manager of inventory of cleaning supplies.
• Meeting Targets: Regularly completes duties and additional projects as assigned by manager. Meets with manager to review results, successes and opportunities.
• Loss Prevention: Follows loss prevention procedures, including but not limited to reporting internal or external theft to a manager.
• Safety: Follows standards in place to protect Team Members, shoppers, and donors to provide a safe environment to work and shop in. This includes but is not limited to, picking up loose items on the floor, cleaning up breakages or spills, cleaning and disinfecting to required standards, and following product safety guidelines. Takes responsibility for reporting any hazard or injury to a manager. Wears personal protective equipment following the PPE guidelines for this position.
• Other: Other tasks as assigned by manager. This can include working in, and/or assisting another Team Member in, a different area of the store, or specific tasks such as general recovery, customer service, cleaning (including cleaning bathrooms), etc.

Management Responsibilities:  None

Mandatory Traits and Requirements:

• Ability to read and write.
• Customer service skills requiring courtesy and good communication skills.
• Ability to concentrate and pay close attention to detail.
• Knowledge of use and maintenance of industrial cleaning equipment and appliances.
• Knowledge of use and safe disposal of chemical liquids and other hazardous components.
• The Custodian position must be 18 years or older (US only).

Educational Skills:  Ability to perform basic math calculations (addition, subtraction, multiplication, division, averages and measurements) at the level normally required in high school.

Physical Skills Required:

• Lifting and carrying 50 lbs.
• Reaching overhead 30% of time
• Pushing and pulling 50% of time
• Standing 100% of time
• Bending and crouching 50% of time
• Repetitive use of hands 30% of time
• Grasping items with hands 50% of time

Working Conditions:

• Continuous exposure to dust.
• Exposure to temperature fluctuations periodically.
• Flexible with scheduling changes due to store needs and sales events.
• May require overtime from time to time due to store needs.
• Always wear appropriate personal protective equipment (PPE).

Job Type: Full-time

Benefits:

• Dental care
• Employee assistance program
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8-hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekend availability

Work Location: In person

Job Description

Let us welcome you home to The Hamlets at Duncan in Duncan, BC.

Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Living communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada. 

Our Vision: For every person to feel at home. 

This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavours. 

As the first point of contact, the Concierge plays a valuable role and is responsible for ensuring exceptional service through greeting residents, team members and visitors. This role demonstrates innovative thinking and provides support to all team members as needed.  

Responsibilities  

• Provide a friendly and approachable image as the first point of contact 
• Maintain a welcoming environment for residents, staff, and visitors 
• Ability to build relationships with residents, staff, and visitors while using compassion when dealing with difficult situations 
• Manage incoming calls and transfer to appropriate individual
• Respond to emergency calls immediately
• Respond to resident inquiries promptly
• Operate and maintain office equipment 
• General administrative support; documentation, mail/courier, office supply inventory 
• Other duties as assigned to support operational requirements
• Ensure resident daily checks are completed and procedures followed
• Execute fire, safety and emergency plan on evenings as required.
• Ensure the Concierge Desk and lobby area kept neat and tidy. 
• Assume person in charge responsibilities

Qualifications and Experience 

• One (1) year experience in a similar role is preferred 
• Completion of post-secondary administration program is an asset 
• Demonstrated excellent customer service skills 
• Superior interpersonal skills to interact with residents, staff and visitors 
• Excellent written and oral communication skills, demonstrating strong attention to detail and accuracy 
• Strong sense of ethics and the ability to handle sensitive information with tact and discretion 
• Exceptional organizational skills with the ability to handle multiple tasks and priorities, strong problem solving and analytical skills 
• Strong computer literacy including effective working skills with Microsoft Suite 
• Ability to work independently and in a team setting 
• Experience working in a fast-paced environment 
• Reliable, responsible and uses sound judgement

Conditions of Employment 

• Clear Criminal Record Check 
• Clear Vulnerable Sector Check 

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