4,626 Concierge jobs in Canada

Job Description

Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. 

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development. 

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview:  

As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile, and doing the utmost to ensure that residents are provided with a high standard of customer service. Our most successful Concierges have a very strong Customer Service background with a passion for going above and beyond and an innate ability to problem solve and diffuse sticky situations.

Shifts Available: 

Saturday and Sunday - 4pm to 8pm

Skills and Qualifications:  

• Previous experience with strata buildings is an asset
• At least one year of direct/in person Customer Service Experience is required
• Excellent written and oral command of the English  language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff.

Physical Requirements:

• Ability to patrol the property including stairs, hallways, interior, and exterior
• Ability to safely receive, store, and handle standard packages received from couriers and carriers
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

What We Offer:

As a part-time associate, you will have access to our Employee Assistance Program.

Compensation:   

$19 - $22 per hour

Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.

Please ensure your resume has a valid number and email address you can be reached at.  

FirstService Residential is proud to be an equal opportunity workplace.  It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

IN2018

Job Description

Description

The Company

 FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical and dental coverage, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Description

The Concierge is the “face” of the building and is someone who understands the value of excellent customer services. Reporting to the Community Manager the Concierge greets every resident with a smile and a kind word; ensuring through strong open communication and organization that they deliver exceptional service to residents. The concierge should be constantly looking for ways to add value to the overall owner experience and be a pro-active problem solver.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Maintain a presence in the lobby to help control access to the building through direct supervision and monitoring CCTV screens, and, whenever possible assist Residents and their guests in a positive, friendly manner;
• Manages and screens messages to building email and desk phone;
• Receive and arrange pick up of delivered parcels;
• Assist with community events as required;
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units;
• Creating work orders in connect to manage building/unit issues, complaints and contractor bookings.
• Provides services requested by making arrangements and bookings for building amenities, elevators and parking permits;
• Improves services by obtaining and evaluating resident opinions, and feedback;
• Maintains guest privacy by keeping information confidential;
• Assists Community Manager in maintaining an up-to-date data base of parking stalls, lockers and resident lists;
• Maintains the building FOB register and cancels or adjusts FOB access upon instructions from the Community Manager;
• Keep up-to date and current with the building bylaws and rules, assist with enforcement as required and directed and always records infractions when noticed;
• Ensure trades sign into the log book and are in compliance with building rules and regulations;

Assist the Community Manager with site inspections and report any hazards or issues;

• Ensure consistent communication with the Community Manager regarding operational and security updates;
• Assist in any emergency situations by following the outlined procedures;
• Refer any actionable security issues to the Community Manager or security. Review and action daily security reports;
• Assist on emergencies including leaks, fire and climbing up a 6ft ladder.
• Attend weekly staff meetings to stay informed of on-site initiatives and programs;
• Deliver Food and Groceries to Resident Suites;
• Assist and Monitoring Elevator Move In, Outs and Deliveries.

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business always with the highest standards of personal, professional and ethical conduct.
• Respond to queries from owners within 24 hours. Addressing concerns immediately and escalating the ones which cannot be completed.
• Answering phone calls using appropriate etiquette, logging reports, perform administrative duties as assigned.
• Ensure uniform and personal appearance are crisp, clean, and professional.
• General tidying of the front entrance and lobby space including changing garbage, vacuuming, cleaning the entry doors and glass as needed.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Education & Experience  

• 3+ years’ experience in the hospitality industry or relevant field (required)
• High school diploma or equivalency preferred
• Intermediate computer skills (required)
• Prior training in customer service programs an asset;
• Proficiency in English; multilingual is an asset

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required. 

• Exceptional interpersonal skills, clear communication both verbal and written.
• Possess a basic knowledge of local businesses, entertainment venues and travel options;
• Work with the Community Manager and other staff members to ensure prompt responses to inquiries and to notify the appropriate party immediately of supply issues and other concerns;
• Able to work independently with minimal direction and able to respond quickly to emergency situations; 
• Demonstrated ability to provide exceptional customer service and effectively resolve customer concerns; 
• Must possess a great deal of individual initiative and enthusiasm; 
• Organized, results oriented and ability to work in a multi-functional team environment;
• Polite and confident with a great deal of patience; 
• Excellent time-management and able to multitask; 
• Ability and drive to create a positive environment for all residents and guests attending the lobby.
• Able to work flexible hours, availability for evenings and weekends.
• Must be computer literate and understanding of Microsoft office, included but not limited to Excel, Word, Outlook.
• Professional attitude and appearance.
• Ability to work as a team, be creative, and think outside of the box.
• First Aid as an asset but not required 

Tools & Equipment used

• Computer
• Word, Excel and Online Platform
• General Office Equipment

Physical Requirements/Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. 

• Phone and face-to-face communication;
• Walking, standing, crouching;
• Use of a computer.
• Frequently lifting up to 25 lbs.
• Climbing Maintenance Ladders up to 6FT.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Job Description

Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. 

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development. 

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview:  

As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile, and doing the utmost to ensure that residents are provided with a high standard of customer service. Our most successful Concierges have a very strong Customer Service background with a passion for going above and beyond and an innate ability to problem solve and diffuse sticky situations.

Shifts Available: 

Saturday and Sunday - 4pm to 8pm

Skills and Qualifications:  

• Previous experience with strata buildings is an asset
• At least one year of direct/in person Customer Service Experience is required
• Excellent written and oral command of the English  language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff.

Physical Requirements:

• Ability to patrol the property including stairs, hallways, interior, and exterior
• Ability to safely receive, store, and handle standard packages received from couriers and carriers
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

What We Offer:

As a part-time associate, you will have access to our Employee Assistance Program.

Compensation:   

$19 - $22 per hour

Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.

Please ensure your resume has a valid number and email address you can be reached at.  

FirstService Residential is proud to be an equal opportunity workplace.  It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

IN2018

Job Description

Description

The Company

 FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical and dental coverage, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Description

The Concierge is the “face” of the building and is someone who understands the value of excellent customer services. Reporting to the Community Manager the Concierge greets every resident with a smile and a kind word; ensuring through strong open communication and organization that they deliver exceptional service to residents. The concierge should be constantly looking for ways to add value to the overall owner experience and be a pro-active problem solver.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Maintain a presence in the lobby to help control access to the building through direct supervision and monitoring CCTV screens, and, whenever possible assist Residents and their guests in a positive, friendly manner;
• Manages and screens messages to building email and desk phone;
• Receive and arrange pick up of delivered parcels;
• Assist with community events as required;
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units;
• Creating work orders in connect to manage building/unit issues, complaints and contractor bookings.
• Provides services requested by making arrangements and bookings for building amenities, elevators and parking permits;
• Improves services by obtaining and evaluating resident opinions, and feedback;
• Maintains guest privacy by keeping information confidential;
• Assists Community Manager in maintaining an up-to-date data base of parking stalls, lockers and resident lists;
• Maintains the building FOB register and cancels or adjusts FOB access upon instructions from the Community Manager;
• Keep up-to date and current with the building bylaws and rules, assist with enforcement as required and directed and always records infractions when noticed;
• Ensure trades sign into the log book and are in compliance with building rules and regulations;

Assist the Community Manager with site inspections and report any hazards or issues;

• Ensure consistent communication with the Community Manager regarding operational and security updates;
• Assist in any emergency situations by following the outlined procedures;
• Refer any actionable security issues to the Community Manager or security. Review and action daily security reports;
• Assist on emergencies including leaks, fire and climbing up a 6ft ladder.
• Attend weekly staff meetings to stay informed of on-site initiatives and programs;
• Deliver Food and Groceries to Resident Suites;
• Assist and Monitoring Elevator Move In, Outs and Deliveries.

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business always with the highest standards of personal, professional and ethical conduct.
• Respond to queries from owners within 24 hours. Addressing concerns immediately and escalating the ones which cannot be completed.
• Answering phone calls using appropriate etiquette, logging reports, perform administrative duties as assigned.
• Ensure uniform and personal appearance are crisp, clean, and professional.
• General tidying of the front entrance and lobby space including changing garbage, vacuuming, cleaning the entry doors and glass as needed.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Education & Experience  

• 3+ years’ experience in the hospitality industry or relevant field (required)
• High school diploma or equivalency preferred
• Intermediate computer skills (required)
• Prior training in customer service programs an asset;
• Proficiency in English; multilingual is an asset

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required. 

• Exceptional interpersonal skills, clear communication both verbal and written.
• Possess a basic knowledge of local businesses, entertainment venues and travel options;
• Work with the Community Manager and other staff members to ensure prompt responses to inquiries and to notify the appropriate party immediately of supply issues and other concerns;
• Able to work independently with minimal direction and able to respond quickly to emergency situations; 
• Demonstrated ability to provide exceptional customer service and effectively resolve customer concerns; 
• Must possess a great deal of individual initiative and enthusiasm; 
• Organized, results oriented and ability to work in a multi-functional team environment;
• Polite and confident with a great deal of patience; 
• Excellent time-management and able to multitask; 
• Ability and drive to create a positive environment for all residents and guests attending the lobby.
• Able to work flexible hours, availability for evenings and weekends.
• Must be computer literate and understanding of Microsoft office, included but not limited to Excel, Word, Outlook.
• Professional attitude and appearance.
• Ability to work as a team, be creative, and think outside of the box.
• First Aid as an asset but not required 

Tools & Equipment used

• Computer
• Word, Excel and Online Platform
• General Office Equipment

Physical Requirements/Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. 

• Phone and face-to-face communication;
• Walking, standing, crouching;
• Use of a computer.
• Frequently lifting up to 25 lbs.
• Climbing Maintenance Ladders up to 6FT.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Job Description

Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. 

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development. 

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview:  

As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile, and doing the utmost to ensure that residents are provided with a high standard of customer service. Our most successful Concierges have a very strong Customer Service background with a passion for going above and beyond and an innate ability to problem solve and diffuse sticky situations.

Shifts Available: 

On Call

Skills and Qualifications:  

• Previous experience with strata buildings is an asset
• At least one year of direct/in person Customer Service Experience is required
• Excellent written and oral command of the English  language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff.
• Mandarin and Cantonese speaking

Physical Requirements:

• Ability to patrol the property including stairs, hallways, interior, and exterior
• Ability to safely receive, store, and handle standard packages received from couriers and carriers
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

What We Offer:

As a part-time associate, you will have access to our Employee Assistance Program.

Compensation:   

$19 - $22 per hour

Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.

Please ensure your resume has a valid number and email address you can be reached at.  

FirstService Residential is proud to be an equal opportunity workplace.  It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

IN2018

Job Description

Description

Titre du poste : Concierge

Qui nous sommes :  

En tant que l’un des plus importants détaillants de vêtements, d’accessoires et d’articles ménagers d'occasion à but lucratif aux États-Unis, au Canada et en Australie, notre mission est de promouvoir la réutilisation et d’inspirer un avenir où le magasinage d’articles de seconde main est une seconde nature. Nous approvisionnons nos magasins avec les articles usagés uniques qui sont donnés par la collectivité à des organismes sans but lucratif locaux. Nous achetons ces articles réutilisables directement à nos partenaires sans but lucratif pour garnir nos présentoirs et nos tablettes, détournant ainsi des milliers de tonnes d’articles usagés des sites d’enfouissement et procurant à nos partenaires de précieux fonds pour soutenir leurs programmes et services dans la collectivité. Vous nous entendrez souvent dire à quel point nous sommes « fiers de réutiliser ». C’est grâce aux millions de clients fidèles qui visitent nos quelque 300 magasins ainsi qu’à plus de 22 000 membres d’équipe dévoués que cela est possible. Apprenez-en plus sur la famille de magasins d'occasions Savers®, sur notre impact positif et sur le mouvement #FiersDeRéutiliser sur notre site Web villagedesvaleurs.ca.   

Nos marques sont les suivantes : Savers (aux États-Unis), 2nd Ave (aux États-Unis), Value Village (aux États-Unis et au Canada), Unique (aux États-Unis), Village des Valeurs (au Québec) et Savers Australie.    

L’objectif de ce poste consiste à maintenir la propreté et l'hygiène de l'intérieur et de l'extérieur du bâtiment et de veiller à ce que tous les espaces soient prêts pour les clients. Au besoin, fait participer activement les clients en utilisant les cinq éléments de l'expérience client.

Responsabilités et devoirs essentiels

• Édification d’une culture de service à la clientèle : Fournit aux clients un service amical, utile et efficace dans chaque interaction. Amical :  Sourit, établit un contact visuel et salue lorsque le client s'approche. Utile :  Obtient de l'aide si un client en exprime le besoin. Efficace :  Garde les conversations des clients courtes afin de revenir aux tâches.
• Propreté et hygiène de l’intérieur et de l’extérieur du magasin : Maintient la propreté et l'hygiène du plancher de vente, de la zone des caisses, des salles de repos, des salles de bain, des zones de déchets et de l’avant du magasin. Cela comprendra, sans s'y restreindre, balayer, passer la vadrouille, l'aspirateur, vider les déchets, nettoyer les zones souvent touchées, les vitres et les miroirs, ainsi que réapprovisionner les produits en papier, savons et nettoyants.
• Poste de travail : Maintient la propreté et l’organisation du poste de travail pour des raisons de sécurité et d’efficacité. Suit les lignes directrices du nettoyage et des aires communes durant le quart de travail et à la fin du quart de travail. Avise le gérant du stock de produits nettoyants.
• Atteinte des objectifs : Effectue régulièrement les tâches et les projets supplémentaires qui lui sont assignés par le gérant. Rencontre le gérant pour examiner les résultats, les succès et les possibilités.
• Prévention des pertes : Suit les procédures de prévention des pertes, incluant sans s’y restreindre, signaler le vol interne ou externe à un gérant.
• Sécurité : Suit les normes mises en place pour protéger les membres d’équipe, les clients et les donateurs afin de fournir un environnement sans danger pour le travail et le magasinage. Ceci inclut sans toutefois s’y restreindre, ramasser les articles au sol, nettoyer la casse ou les déversements, nettoyer et désinfecter selon les normes requises et suivre les lignes directrices de sécurité des produits. Assume la responsabilité de signaler tout danger ou toute blessure à un gérant. Porte l’équipement de protection individuelle en respectant les lignes directrices de l’EPI pour ce poste.
• Autre : Autres tâches tel que demandé par le gérant. Ceci peut inclure travailler dans une autre zone du magasin et/ou aider un autre membre d’équipe ou effectuer des tâches spécifiques, comme la récupération générale, le service à la clientèle, le nettoyage (y compris le nettoyage des salles de bain), etc.

Responsabilités de la gestion :  Aucune

Caractère et exigences obligatoires :

• Savoir lire et écrire.
• Compétences du service à la clientèle nécessitant courtoisie et bonnes aptitudes à communiquer.
• Pouvoir se concentrer et faire très attention aux détails
• Savoir comment utiliser et entretenir l’équipement et les appareils de nettoyage industriel.
• Savoir comment utiliser et mettre au rebut sans danger les produits chimiques liquides, ainsi que d’autres composants dangereux.
• Le poste de concierge doit être comblé par une personne de 18 ans ou plus (É.-U. seulement).

Aptitudes pédagogiques :  Pouvoir réaliser des calculs mathématiques qui ne sont pas complexes (addition, soustraction, multiplication, division, moyennes et mesures) au niveau normalement requis au secondaire.

Aptitudes physiques requises :

• Soulever et porter 50 lb
• Soulever les bras 30 % du temps
• Pousser et tirer 50 % du temps
• Être debout 100 % du temps
• Se pencher et s’accroupir 50 % du temps
• Usage répétitif des mains 30 % du temps
• Saisir avec les mains 50 % du temps

Conditions de travail :

• Exposition continuelle à la poussière.
• Exposition aux fluctuations de température périodiquement.
• Flexible avec les changements des horaires selon les besoins du magasin et les événements promotionnels.
• Peut demander des heures supplémentaires de temps en temps selon les besoins du magasin.
• Toujours porter un équipement de protection individuelle (EPI) approprié

Type d'emploi : Temps plein

Avantages :

• Assurance Dentaire
• Assurance Maladie Complémentaire
• Assurance Vie
• Assurance Vision
• Congés de Vacances et Compensatoires
• Programme d'Aide aux Employés
• Stationnement sur place
• Tenue Décontractée

Horaires de travail :

• 8 Heures
• Disponibilité la fin de semaine
• Du Lundi au Vendredi
• Quart de jour
• Quart de soir
• Quart du matin

Lieu du poste : En présentiel

Job Title:  Custodian

Who we are:  

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com. 

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.   

The purpose of this position is to maintain the cleanliness and sanitation of the inside and outside of the building and ensuring that all spaces are prepared for customers. As needed, actively engage customers using the Five Elements of the Customer Experience.

Essential Duties and Responsibilities

• Building a Culture of Customer Service: Provides customers with friendly, helpful and efficient service in every interaction. Friendly:  Smile, make eye contact and greet when customer comes close. Helpful:  Obtain assistance if a customer indicates the need. Efficient:  Keep shopper conversations short in order to return to tasks.
• Internal and External Store Cleanliness and Sanitation: Maintains cleanliness and sanitation of sales floor, cash register bays, break rooms, bathrooms, trash areas and store front. This will include but not be limited to sweeping, mopping, vacuuming, emptying trash, cleaning high touch areas, windows and mirrors and refilling paper products, soaps and cleaners.
• Workstation: Maintains cleanliness and organization of the workstation for safety and efficiency. Follows guidelines for cleaning and common spaces throughout the shift and at the end of the shift. Notify manager of inventory of cleaning supplies.
• Meeting Targets: Regularly completes duties and additional projects as assigned by manager. Meets with manager to review results, successes and opportunities.
• Loss Prevention: Follows loss prevention procedures, including but not limited to reporting internal or external theft to a manager.
• Safety: Follows standards in place to protect Team Members, shoppers, and donors to provide a safe environment to work and shop in. This includes but is not limited to, picking up loose items on the floor, cleaning up breakages or spills, cleaning and disinfecting to required standards, and following product safety guidelines. Takes responsibility for reporting any hazard or injury to a manager. Wears personal protective equipment following the PPE guidelines for this position.
• Other: Other tasks as assigned by manager. This can include working in, and/or assisting another Team Member in, a different area of the store, or specific tasks such as general recovery, customer service, cleaning (including cleaning bathrooms), etc.

Management Responsibilities:  None

Mandatory Traits and Requirements:

• Ability to read and write.
• Customer service skills requiring courtesy and good communication skills.
• Ability to concentrate and pay close attention to detail.
• Knowledge of use and maintenance of industrial cleaning equipment and appliances.
• Knowledge of use and safe disposal of chemical liquids and other hazardous components.
• The Custodian position must be 18 years or older (US only).

Educational Skills:  Ability to perform basic math calculations (addition, subtraction, multiplication, division, averages and measurements) at the level normally required in high school.

Physical Skills Required:

• Lifting and carrying 50 lbs.
• Reaching overhead 30% of time
• Pushing and pulling 50% of time
• Standing 100% of time
• Bending and crouching 50% of time
• Repetitive use of hands 30% of time
• Grasping items with hands 50% of time

Working Conditions:

• Continuous exposure to dust.
• Exposure to temperature fluctuations periodically.
• Flexible with scheduling changes due to store needs and sales events.
• May require overtime from time to time due to store needs.
• Always wear appropriate personal protective equipment (PPE).

Job Type: Full-time

Benefits:

• Dental care
• Employee assistance program
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8-hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekend availability

Work Location: In person

Job Description

Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. 

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development. 

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview:  

As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile, and doing the utmost to ensure that residents are provided with a high standard of customer service. Our most successful Concierges have a very strong Customer Service background with a passion for going above and beyond and an innate ability to problem solve and diffuse sticky situations.

Shifts Available: 

Saturday and Sunday - 4pm to 8pm

Skills and Qualifications:  

• Previous experience with strata buildings is an asset
• At least one year of direct/in person Customer Service Experience is required
• Excellent written and oral command of the English  language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff.

Physical Requirements:

• Ability to patrol the property including stairs, hallways, interior, and exterior
• Ability to safely receive, store, and handle standard packages received from couriers and carriers
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

What We Offer:

As a part-time associate, you will have access to our Employee Assistance Program.

Compensation:   

$19 - $22 per hour

Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.

Please ensure your resume has a valid number and email address you can be reached at.  

FirstService Residential is proud to be an equal opportunity workplace.  It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

IN2018

Job Description

Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. 

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development. 

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview:  

As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile, and doing the utmost to ensure that residents are provided with a high standard of customer service. Our most successful Concierges have a very strong Customer Service background with a passion for going above and beyond and an innate ability to problem solve and diffuse sticky situations.

Shifts Available: 

Saturday and Sunday - 4pm to 8pm

Skills and Qualifications:  

• Previous experience with strata buildings is an asset
• At least one year of direct/in person Customer Service Experience is required
• Excellent written and oral command of the English  language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff.

Physical Requirements:

• Ability to patrol the property including stairs, hallways, interior, and exterior
• Ability to safely receive, store, and handle standard packages received from couriers and carriers
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

What We Offer:

As a part-time associate, you will have access to our Employee Assistance Program.

Compensation:   

$19 - $22 per hour

Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.

Please ensure your resume has a valid number and email address you can be reached at.  

FirstService Residential is proud to be an equal opportunity workplace.  It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

IN2018

Job Description

Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. 

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development. 

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview:  

As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile, and doing the utmost to ensure that residents are provided with a high standard of customer service. Our most successful Concierges have a very strong Customer Service background with a passion for going above and beyond and an innate ability to problem solve and diffuse sticky situations.

Shifts Available: 

Saturday and Sunday - 4pm to 8pm

Skills and Qualifications:  

• Previous experience with strata buildings is an asset
• At least one year of direct/in person Customer Service Experience is required
• Excellent written and oral command of the English  language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff.

Physical Requirements:

• Ability to patrol the property including stairs, hallways, interior, and exterior
• Ability to safely receive, store, and handle standard packages received from couriers and carriers
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

What We Offer:

As a part-time associate, you will have access to our Employee Assistance Program.

Compensation:   

$19 - $22 per hour

Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.

Please ensure your resume has a valid number and email address you can be reached at.  

FirstService Residential is proud to be an equal opportunity workplace.  It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

IN2018