4,757 Member Service Representative jobs in Canada

Job Description

CARSTAR® Canada is seeking a Client Relations Advisor to work in their growing Contact Centre in Hamilton, Ontario. As a Client Relations Advisor with CARSTAR® you will be responsible for fielding inbound and outbound calls from clients seeking accident assistance, estimate and repair appointments and answers to general inquiries. This is a great opportunity for someone seeking an entry-level position in an office environment setting with part time hours. CARSTAR® is North America’s largest franchise network of independently owned and operated collision repair facilities with more than 700 locations in 35 states and 10 Canadian provinces. A part of the Driven Brands family of automotive aftermarket franchise brands, CARSTAR delivers national scale, premier vehicle repairs, repeatable outcomes and the industry’s highest customer satisfaction ratings. CARSTAR has maintained its commitment to give back to the communities it serves through a variety of fundraising initiatives, including raising over $4 million for cystic fibrosis research, care and advocacy across North America. CARSTAR® is seeking candidates who can commit to 30 hours/week.  Open availability is preferred. The starting wage is $6.00/hour. Call Centre Hours of Operation are: Monday to Friday 8am -9pm Saturday and Sunday 8am-4pm Responsibilities include but are not limited to: * Function as an expediter of all incoming and outgoing calls * Manage and coordinate appointments * Book estimates and answer customer inquiries * Conduct customer experience follow-up calls * Work closely with the Contact Centre Team to implement project initiatives * Ensure the proper processes are being following and task deadlines are being met * Properly manage customer information utilizing internal data systems * Flexible/adaptable to constant change Qualifications and Competencies: * Bilingualism (English/French) is an asset * Strong communication skills (reading, writing, speaking, listening) * Experience in a Contact Centre environment or related field is preferred * Shows predominate skills in computer literacy * Good organization and time management skills * Works well independently in a fast paced environment * Works well under pressure * Experience in the automotive industry and asset (but not required) Currently this position is remote (work from home) and will be transferred to work in the Hamilton office pending public health recommendations. About Driven Brands: Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. Driven Brands is the parent company of some of North America’s leading automotive service businesses including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, and CARSTAR®. Driven Brands has more than 4,300 locations across 15 countries, and services over 50 million vehicles annually. Driven Brands’ network generates more than $1 billion n revenue from more than 3 billion in system-wide sales.

Job Description

Benefits:

• Health and Dental Benefits
• Bonus based on performance
• Competitive salary
• Opportunity for advancement

• Proven track record in customer service.
• Self-motivated.
• Ability to relate to customers.
• Strong communication and interpersonal skills.
• Strong work ethic with a total commitment to success each and every day.
• Organized, with the ability to problem solve.
• Ability to work as a team.
• Attention to detail.
• Strong understanding of social media/ technology.

Job Description

We are in need of a Client Service Representative who is passionate about working in a dynamic team-oriented setting as part of a diverse, future-focused organization. Our corporate office is located in the Richmond area and we are taking charge of the launch of our telecommunications client’s newest products and technology. Our Client Service Representative is on the front lines of working with customers, establishing and maintaining relationships, and bolstering our clients' acquisition and retainment rates.

This candidate to join our team would be dedicated to advancing our values, compassionate with people, and exceptional at delivering results for our renowned clientele.

Responsibilities of our Client Service Representative:

• Communicate and directly assist customers to complete the sales process with qualifying customers after presenting all relevant information on product offerings
• Manage and assist the full sales cycle and on-boarding of new customer accounts
• Provide necessary information on the newly released products
• Understand and learn our products inside and out to be able to answer any questions regarding the Home technology and the sales process
• Report daily and weekly sales metrics for each client with the rest of the Sales and Client Services team for easy forecasting and projections
• Acknowledge specific and individualized customer needs throughout the sales process and resolve all inquiries
• Work with other Client Service Representatives and the sales support team to ensure the success of product rollout and customer satisfaction
• Ensure ultimate customer satisfaction in products/services and provide a professional and complementary client service experience

Requirements of our Client Service Representative:

• A High school diploma or equivalent is required
• Experience in customer account management, sales, hospitality, or retail-like fields is preferred
• Confidence that is utilized reassuringly while explaining product features and benefits
• Self-motivated, with the ability to complete tasks effectively with minimal supervision
• A passionate individual with the dedication to solving customer problems and fulfilling their needs
• High level of professionalism and exceptional communication skills

Job Description

Veterinary Client Services Representative - Stoney Creek

Our busy 24 hour Urgent Care Veterinary Hospital is now looking for a Client Services Representative to join our amazing team. If you are seeking an opportunity that inspires growth while working in a collaborative environment, then we absolutely want to hear from you. This is the perfect opportunity for an experienced veterinary administrator that enjoys working in a fast paced environment.

Culture is very important to us. We take pride in the dynamic and supportive culture we have fostered and look forward to nurturing the establishment of our next friend.

Why us? We value your health and well-being by providing you with the following:

• Competitive Wage Rate - (dependant on experience)
• Continuing Education (CE)
• A comprehensive Health Benefits package
• Employee Assistance Program
• Paid Vacation time
• Generous Veterinary discounts
• A strong leadership team who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced environment

Job Description

AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation, we provide cross-analytical solutions for the Environmental, Energy, Geotechnical, Mining, Transportation, Industrial, Agri-food and Life Sciences  sectors.

Summary

AGAT Laboratories is currently looking for a Client Services Representative (CSR) to join our team based out of our Calgary Geotechnical Laboratory. This role is critical in supporting geotechnical clients, including engineering firms, contractors, and municipalities, by providing technical information and project coordination for soil, aggregate, concrete, and compaction testing services. The CSR will bridge the gap between clients and AGAT’s laboratory operations, ensuring timely communication, clarity on project scope, and the delivery of high-quality results.

What you will be doing:

• Provide prompt and complete responses to all requests from clients.
• Serve as the primary point of contact for clients regarding technical projects.
• Develop and maintain strong relationships with existing clients which includes face to face meetings, email, correspondence and phone calls.
• Manage customer expectations with respect to all aspects of the work orders in-house.
• Schedule and coordinate technical laboratory testing as per project timelines.
• Assist Sales team to ensure the proper options are presented to clients regarding testing requirements and any other requests.
• Handle administrative tasks related to the department, including file management and record-keeping.
• Coordinate the scheduling and prioritization of laboratory geotechnical tests such as moisture content, Atterberg limits, grain size distribution, Standard/Modified Proctor, and unconfined compressive strength, in alignment with client deadlines.
• Participate in project kick-off meetings as required, to discuss courier logistics, sampling requirements, reporting expectations and invoicing.
• Ensure prompt and accurate delivery of analytical results and invoices.
• Make recommendations to management team based on customer requests and feedback.
• Participate in team training and mentoring of Client Services Administrators.
• Liaison with team and other operations regarding client projects and remain current on all aspects of the department.

• Previous experience in customer service or administrative roles, preferably in the geotechnical field.
• Minimum 1 year laboratory and previous Customer Service experience and team-oriented focus is essential.
• Proficient computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems).
• Excellent communication skills both verbal and written; confident telephone communications are essential.
• Excellent organization and time management skills.
• Effective problem solving skills along with a demonstrated attention to detail.

• Dental Care
• Extended Health Care
• Vision Care
• Vacation and Flex/sick time
• Employee Assistance Program
• Long Term Disability
• Life Coverage

AGAT Laboratories would like to thank all applicants; however only candidates selected for interviews will be contacted.

AGAT Laboratories is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise the hiring manager of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.

Thank you for your interest in AGAT Laboratories.

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Job Description

Salary:

Are you an individual passionate about providing exceptional client care ?

Do you have a passion for animals and a desire to get into the veterinary industry ?

Do you already have some veterinary clinic experience and are looking to be part of a new working culture that provides both exceptional care and a fun, warm family work environment?

Are you looking to help grow our locally owned and run veterinary hospital to help serve the community?

Are you looking to make an impact in an organization by being the first point of contact for all visitors ?

If you answered YES to the above questions, then we want YOU !

Overview

We are seeking a motivated, team-oriented, and passionate Customer Service Representative (receptionist) to join our Client Care Services team in our growing emergency and specialty hospital. We are currently looking for a full-time receptionist to join our Client Care Services team.

As a 24-hour emergency facility, this position will require shift work (days, nights, weekends, holidays). The full-time shift is 12 hours, 3 days on, 3 days off, switching between 2 weeks of days and 2 weeks of nights.

Our goal is to promote a healthy working environment centred around high standards of medicine and exceptional patient care. Come feel the difference when you are truly part of the family in Albertas only private referral hospital.

If you enjoy working in a fast-paced environment with experienced emergency veterinarians and specialists in multiple disciplines, then this may be the job for you!

Company Benefits

Pulse employees receive:

• Competitive compensation package
• Personal pet discounts
• Uniform allowance
• Health benefits
• Paid time off
• On-site parking
• Deferred profit-sharing plans
• Opportunities for growth and professional development
• Access to a diverse team with varied experience and knowledge

Position Summary

The Client Service Representative will act as the first point of contact for clients and is responsible for setting an example of high-level client care and teamwork at Pulse Veterinary Specialists & Emergency.

They will report to Head of Client Services and work closely with the Client Care team to deliver exceptional patient and client care to ensure all feel welcomed and cared for. The Client Service Representative will support all emergency and specialty teams including: Cardiology, Dentistry, Neurology, Ophthalmology, Radiology, Surgery, and Internal Medicine.

The ideal candidate values maintaining a collegial working culture and prioritizes embracing the strategy, commitments, and goals of the organization.

Duties and Responsibilities

• Delivers exceptional client care.
• Creates a welcoming environment for patients and clients.
• Greets patients and their owners as they arrive.
• Responds to incoming emergencies.
• Answers and triages incoming telephone calls.
• Manages email correspondence including client and referral inquires, as well as internal messages.
• Schedules, tracks, and follows-up on appointments.
• Maintains practice software including client and patient record management.
• Prepares estimates, invoices, and processes payments.
• Performs housekeeping duties to maintain cleanliness of reception and common areas. Ensures internal and external hospital cleaning schedules are followed.
• Admits and discharges patients.
• Assists with educating clients about insurance and home care instructions as required
• Coordinates and processes end of life care for patients and their families.
• Supports management of client complaints as required in partnership with the Head of Client Services and Hospital Director, interacting with clientele to deescalate, resolve, and/or escalate issues in a timely fashion.
• Follows all SOPs to support smooth hospital operations.
• Follows all federal and provincial animal health laws and regulations regarding workplace health and safety.
• Openly and proactively communicates updates to Head of Client Services and other department team members. Prioritize interdepartmental synergy by maintaining open lines of communication with other departments.
• Other duties may be assigned as required.

Qualifications

The ideal candidate will have:

The Education and Experience

• Minimum of 1 year customer service or front desk experience is preferred (ideally in a medical or hospitality setting).
• Post secondary education is considered an asset.

Knowledge, Skills and Abilities

• Exceptional customer service skills.
• Strong interpersonal, verbal, and written communication skills.
• Proven active listening and problem-solving skills.
• Understands how to communicate difficult/sensitive information professionally. Aptitude for making clients feel welcomed and comfortable.
• Ability to adapt to changing situations and remain calm in stressful situations.
• Strong time management and organizational skills including the abilities to plan, coordinate, multitask, and prioritize. Ability to carry out tasks independently.
• Genuine interest and initiative to help Pulse be the best practice it can be.
• Strong initiative and desire to be an integral key player in the growth and maturation of the Client Care team.
• Intrinsic desire to grow personally and professionally.

We thank all interested candidates for applying, however, only candidates considered for an interview will be contacted.

Company Overview:

We are seeking a highly organized and detail-oriented Customer Service Rep to join our growing team. Their main role is to provide information about products and services, resolve customer issues, and ensure a high level of customer satisfaction. CSRs handle inquiries via phone, email, chat, or in person, and play a key role in building strong customer relationships.

Duties and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Resolve product or service problems by clarifying the customer’s complaint and determining the cause
• Process orders, forms, applications, and requests
• Handle returns, refunds, and exchanges in line with company policies
• Maintain records of customer interactions, transactions, comments, and complaints
• Escalate complex issues to appropriate departments or supervisors
• Follow up to ensure customer issues are resolved
• Provide feedback on the efficiency of the customer service process
• Stay up-to-date on products, services, and policies
• Meet personal/team performance targets and customer service goals

Qualifications

• High school diploma or equivalent (required); Associate's or Bachelor's degree (preferred for some industries)
• Previous customer service or call center experience (typically 1–2 years)
• Proficiency in using customer service software, CRM systems, and Microsoft Office
• Familiarity with company products and services is a plus
• Multilingual abilities may be required/preferred depending on the role

Key Skills

• Communication Skills: Clear, empathetic, and professional communication (verbal and written)
• Problem-Solving: Ability to assess issues and provide effective solutions quickly
• Patience and Empathy: Remaining calm under pressure and understanding customer frustrations
• Active Listening: Listening carefully to customers to identify their needs and concerns
• Technical Proficiency: Comfortable using customer service tools, chat systems, and databases
• Attention to Detail: Accurate data entry and documentation
• Time Management: Prioritizing multiple tasks efficiently
• Adaptability: Ability to handle changes in policies, processes, and customer demands
• Teamwork: Collaborating with other departments to resolve issues

Compensation and Benefits:

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off

• • Professional development opportunities

Closing Statement:

If you are enthusiastic about Customer service and eager to join a forward-thinking team, we encourage you to apply.

EEO Statement:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

We are seeking a friendly, patient, and solutions-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, responsible for providing timely and accurate support via phone, email, chat, or social media.

• Respond promptly and professionally to customer inquiries
• Resolve product or service problems by clarifying customer complaints, determining the cause, and offering solutions
• Process orders, forms, applications, and requests
• Maintain accurate records of customer interactions and transactions
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to appropriate departments or supervisors
• Provide product/service information and guidance
• Identify customer needs and suggest appropriate products or services
• Stay updated on company policies, services, and product updates
• Meet or exceed customer service performance targets (e.g., response time, satisfaction score)

• High school diploma or equivalent; associate or bachelor’s degree is a plus
• Previous experience in customer service or a related field preferred
• Strong communication skills — both verbal and written
• Ability to stay calm and professional under pressure
• Tech-savvy and able to quickly learn new software tools
• Basic proficiency in Microsoft Office, Google Workspace, or CRM platforms
• Strong organizational and problem-solving skills
• Excellent interpersonal skills and a customer-first attitude

We are looking for a friendly, detail-oriented, and problem-solving Customer Service Representative to join our team. The ideal candidate will act as the first point of contact for our customers, providing excellent service by answering inquiries, resolving issues, and ensuring customer satisfaction across all communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve product or service issues promptly and professionally.
• Provide accurate information about products, services, pricing, and policies.
• Process orders, returns, refunds, and exchanges.
• Maintain customer records and document interactions in CRM systems.
• Escalate complex issues to supervisors or specialized departments when necessary.
• Identify opportunities to improve customer experience and provide feedback to management.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Support team goals by meeting service metrics (response time, resolution time, satisfaction scores).

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Proven customer support or client-facing experience.
• Strong communication, active listening, and interpersonal skills.
• Ability to handle difficult situations with patience and empathy.
• Basic computer literacy; experience with CRM or ticketing systems is a plus.
• Strong problem-solving and time-management skills.
• Ability to work independently and as part of a team.