Explore numerous technical support job opportunities. These roles are essential for maintaining smooth operations across various industries. Technical support positions involve troubleshooting, resolving technical issues, and providing assistance to customers or internal staff. Job seekers can find roles ranging from entry-level 54 Technical Support jobs in Canada
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Technical Support Specialist
Calgary, Alberta
Brookfield Properties
Posted 2 days ago
Job Viewed
Job Description
Location
Brookfield Place Calgary - 225 6th Ave SW, Suite 1210
Our Company
At Brookfield Properties, the foundation of our success is firmly rooted in our people.
Our company is comprised of experts across a range of specialties who share a goal of ensuring our properties are continuously evolving to meet the needs of our communities and stakeholders. To meet this goal, we hire visionary, entrepreneurial talent who help us innovate and enhance our business. We build collaborative teams who value integrity, creativity and diversity.
Our teams operate an iconic portfolio of irreplaceable properties within the world's most dynamic markets. As one of the largest real estate services companies, we provide management and development expertise exclusively for properties owned by Brookfield Asset Management.
Job Description
We are seeking a technically adept and customer-focused professional to join our Service Delivery team. This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization. The Technical Support Specialist will help ensure the performance and stability of essential systems and tools, while identifying opportunities to improve processes, automate solutions, and enhance user experience.This role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune. Exposure to these platforms is supplemented by structured learning opportunities including LinkedIn Learning and technical boot camps, providing a strong foundation for career progression within IT.
Responsibilities
+ Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development.
+ Service Desk shifts: 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, and 8:30 AM-5:30 PM.
+ Deliver remote support using industry-standard tools to resolve technical issues efficiently.
+ Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow.
+ Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect.
+ Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing.
+ Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance.
+ Evaluate software and hardware compatibility to support system upgrades and application rollouts.
+ Engage with external vendors for escalated issue resolution beyond internal support capabilities.
+ Provide technical support for companywide meetings, events, and conferences to ensure seamless execution.
+ Monitor ServiceNow trends and resolution history to identify and recommend preventative measures.
+ Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience.
Qualifications
+ High School Diploma or GED required.
+ Minimum of 2 years of experience in an IT support role.
+ Experience working in a call queue environment is a plus.
+ Familiarity with ServiceNow preferred.
+ Demonstrated understanding of IT concepts and processes within an ITIL framework.
+ Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments.
+ Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building.
+ Proven ability to collaborate effectively across technical teams and resolver groups.
+ Excellent verbal and written communication skills.
+ Commitment to representing the IT department professionally and positively in all business interactions.
+ General awareness of cybersecurity best practices and ability to provide basic guidance to end users.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 390 million square feet of real estate across the globe. It's a feat that wouldn't be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don't simply meet the needs of our tenants, residents, and communities - but exceed them, every day.
Brookfield Place Calgary - 225 6th Ave SW, Suite 1210
Our Company
At Brookfield Properties, the foundation of our success is firmly rooted in our people.
Our company is comprised of experts across a range of specialties who share a goal of ensuring our properties are continuously evolving to meet the needs of our communities and stakeholders. To meet this goal, we hire visionary, entrepreneurial talent who help us innovate and enhance our business. We build collaborative teams who value integrity, creativity and diversity.
Our teams operate an iconic portfolio of irreplaceable properties within the world's most dynamic markets. As one of the largest real estate services companies, we provide management and development expertise exclusively for properties owned by Brookfield Asset Management.
Job Description
We are seeking a technically adept and customer-focused professional to join our Service Delivery team. This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization. The Technical Support Specialist will help ensure the performance and stability of essential systems and tools, while identifying opportunities to improve processes, automate solutions, and enhance user experience.This role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune. Exposure to these platforms is supplemented by structured learning opportunities including LinkedIn Learning and technical boot camps, providing a strong foundation for career progression within IT.
Responsibilities
+ Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development.
+ Service Desk shifts: 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, and 8:30 AM-5:30 PM.
+ Deliver remote support using industry-standard tools to resolve technical issues efficiently.
+ Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow.
+ Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect.
+ Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing.
+ Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance.
+ Evaluate software and hardware compatibility to support system upgrades and application rollouts.
+ Engage with external vendors for escalated issue resolution beyond internal support capabilities.
+ Provide technical support for companywide meetings, events, and conferences to ensure seamless execution.
+ Monitor ServiceNow trends and resolution history to identify and recommend preventative measures.
+ Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience.
Qualifications
+ High School Diploma or GED required.
+ Minimum of 2 years of experience in an IT support role.
+ Experience working in a call queue environment is a plus.
+ Familiarity with ServiceNow preferred.
+ Demonstrated understanding of IT concepts and processes within an ITIL framework.
+ Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments.
+ Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building.
+ Proven ability to collaborate effectively across technical teams and resolver groups.
+ Excellent verbal and written communication skills.
+ Commitment to representing the IT department professionally and positively in all business interactions.
+ General awareness of cybersecurity best practices and ability to provide basic guidance to end users.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 390 million square feet of real estate across the globe. It's a feat that wouldn't be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don't simply meet the needs of our tenants, residents, and communities - but exceed them, every day.
This advertiser has chosen not to accept applicants from your region.
0
Technical support agent
Vancouver, British Columbia
FISPAN]
Posted 16 days ago
Job Viewed
Job Description
Overview Languages Employment groups - Help
English
Education Experience On siteWork must be completed at the physical location. There is no option to work remotely.
Work setting Responsibilities Tasks Experience and specialization Type of experience Additional information Security and safety Benefits Health benefits Financial benefits Long term benefits Other benefits Employment groupsThis employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Participates in a government or community program or initiative that supports newcomers and/or refugees
Support for youths
- Participates in a government or community program or initiative that supports youth employment
Support for Veterans
- Participates in a government or community program or initiative that supports Veterans
Support for Indigenous people
- Participates in a government or community program or initiative that supports Indigenous people
Supports for visible minorities
- Participates in a government or community program or initiative that supports members of visible minorities
Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.
This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service / Technical Support Representative
Chatham, Ontario
Concentrix
Posted 2 days ago
Job Viewed
Job Description
Job Title:
Customer Service / Technical Support Representative
Job Description
The Customer Service/Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.
.Title: Customer Service Representative
Location: Chatham, Ontario
**JOB DESCRIPTION**
The Customer Service Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
**A NEW CAREER POWERED BY YOU**
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces ( ," " **Best Company Culture** ," and " **Best Companies for Career Growth** " awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!
As a Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**WHAT YOU WILL DO IN THIS ROLE**
As a Customer Service / Technical Support Representative, you will:
+ Passionately assist automotive customers, respond to their questions and inquiries, and resolve any concerns regarding the client's products and/or services.
+ Be responsible for the timely response to escalated cases.
+ Effectively troubleshoot technical issues of hardware, software, networking, or other client products, make follow-up outbound calls to customers or other parties, and follow appropriate escalation paths as needed.
+ Provide customer support for customers to resolve technical issues, warranty concerns and vehicle needs
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:
+ 18 years or older with secondary education
+ Talent, passion, and patience to deliver excellence in customer service
+ 1 year of customer service work experience (in a Contact Centre environment preferred)
+ You will be expected to utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills.
+ Able to speak, write and understand English which will be confirmed by an assessment
**WHAT'S IN IT FOR YOU**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
+ The base salary range for this position is $17.75- $22.19/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
+ DailyPay enrollment option to access pay "early," when you want it
+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
+ Health and wellness programs with trained partners to help promote a healthy you
+ Mentorship programs that support your rewarding career journey
+ A modern, state-of-the-art office setting with advanced technologies and a great team
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call Concentrix their "employer of choice" - proudly united as "One Concentrix."
Location:
CAN Chatham
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents ( is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.
Customer Service / Technical Support Representative
Job Description
The Customer Service/Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.
.Title: Customer Service Representative
Location: Chatham, Ontario
**JOB DESCRIPTION**
The Customer Service Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
**A NEW CAREER POWERED BY YOU**
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces ( ," " **Best Company Culture** ," and " **Best Companies for Career Growth** " awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!
As a Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**WHAT YOU WILL DO IN THIS ROLE**
As a Customer Service / Technical Support Representative, you will:
+ Passionately assist automotive customers, respond to their questions and inquiries, and resolve any concerns regarding the client's products and/or services.
+ Be responsible for the timely response to escalated cases.
+ Effectively troubleshoot technical issues of hardware, software, networking, or other client products, make follow-up outbound calls to customers or other parties, and follow appropriate escalation paths as needed.
+ Provide customer support for customers to resolve technical issues, warranty concerns and vehicle needs
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:
+ 18 years or older with secondary education
+ Talent, passion, and patience to deliver excellence in customer service
+ 1 year of customer service work experience (in a Contact Centre environment preferred)
+ You will be expected to utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills.
+ Able to speak, write and understand English which will be confirmed by an assessment
**WHAT'S IN IT FOR YOU**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
+ The base salary range for this position is $17.75- $22.19/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
+ DailyPay enrollment option to access pay "early," when you want it
+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
+ Health and wellness programs with trained partners to help promote a healthy you
+ Mentorship programs that support your rewarding career journey
+ A modern, state-of-the-art office setting with advanced technologies and a great team
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call Concentrix their "employer of choice" - proudly united as "One Concentrix."
Location:
CAN Chatham
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents ( is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Imaging Analyst
Toronto, Ontario
Xerox
Posted 2 days ago
Job Viewed
Job Description
Technical Support Imaging Analyst
**General Information**
Press space or enter keys to toggle section visibility
City
Toronto
State/Province
Ontario
Country
Canada
Department
TECHNICAL CUSTOMER ESCALATION
Date
Thursday, September 11, 2025
Working time
Full-time
Ref#
Job Level
Individual Contributor
Job Type
Experienced
Job Field
TECHNICAL CUSTOMER ESCALATION
Seniority Level
Associate
Currency
CAD - Canada - CA
Annual Base Salary Minimum
46,800
Annual Base Salary Maximum
93,600
The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers ( . If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search ( .
**Description & Requirements**
Press space or enter keys to toggle section visibility
**About Xerox Holdings Corporation**
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at .
**OVERVIEW** :
We are seeking a skilled, experienced and detail-oriented Technical Support Imaging Analyst to join our team at our Scarborough, ON production site. This member will be responsible for analyzing work processes, creating, managing and executing a Technical Support Program that will provide visibility on system reliability that arise from business-as-usual operations. The ideal candidate will possess strong troubleshooting skills, analytical skills, excellent communication abilities, and have a deep understanding of Technical Support operations (in depth knowledge of IT systems, especially in the insurance or financial services sectors).
**PRIMARY RESPONSIBILITIES** :
+ Create a comprehensive Technical Support Program that will measure and report on the system reliability for a key insurance client in Canada. The goal of the program will be to achieve and exceed contracted uptime and on time delivery targets.
+ Lead the flawless process of system upgrades and changes ensuring the process is handled with the highest standards of change management in the industry. Ensure system updates are performed with thorough testing, system preparedness to ensure a smooth client transition.
+ Identify opportunities for process improvements and contribute to ongoing optimization efforts.
+ Lead troubleshooting activities related to systems issues with our stakeholders in Operations, Technology, Solution Architects and Account Management to quickly identify and remediate issues and minimize impact on client.
+ Consistently communication with the client managing expectations and negotiating with stakeholders to determine the most timely resolution to system issues
+ Improve the service technically and seek to create error proof processes over time. Work collaboratively with the IT group driving a resilient capability to support and exceed client needs.
+ Chair Technical Support meetings, informal and formal review meetings and lead Technical Support presentations. Develop and document detailed Technical Support programs, processes, and methods for client presentation.
+ Lead system testing activities, reporting on results, ensuring quality and adherence to the Technical Support requirements. Ensure testing meets or exceeds Technical Support requirements.
**QUALIFICATIONS, SKILLSETS & ABILITIES** :
+ Bachelor's degree in Information Technology, Technical Support, or related work experience.
+ Minimum of 3 years of experience as a Technical Support Manager or Lead, preferably in the insurance industry. Experience in the banking industry will also be considered. ISO27001 knowledge is required for this role.
+ Problem-Solving - Strong analytical and problem-solving skills to address complex technical challenges.
+ Communication - Excellent verbal and written communication skills to effectively convey technical concepts to diverse audiences (developers, stakeholders, management).
+ Hands-on Experience - Several years of experience in software development and/or system support, network infrastructure providing a strong foundation for technology decisions.
+ Proficiency in data analysis tools and techniques.
+ Proficiency with Software Platforms including Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Microsoft Project, Jira.
+ Ability to work collaboratively with cross-functional teams.
+ In Depth Experience with Technical Support process workflow and documentation tools.
#LI-CB1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion: People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
**General Information**
Press space or enter keys to toggle section visibility
City
Toronto
State/Province
Ontario
Country
Canada
Department
TECHNICAL CUSTOMER ESCALATION
Date
Thursday, September 11, 2025
Working time
Full-time
Ref#
Job Level
Individual Contributor
Job Type
Experienced
Job Field
TECHNICAL CUSTOMER ESCALATION
Seniority Level
Associate
Currency
CAD - Canada - CA
Annual Base Salary Minimum
46,800
Annual Base Salary Maximum
93,600
The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers ( . If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search ( .
**Description & Requirements**
Press space or enter keys to toggle section visibility
**About Xerox Holdings Corporation**
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at .
**OVERVIEW** :
We are seeking a skilled, experienced and detail-oriented Technical Support Imaging Analyst to join our team at our Scarborough, ON production site. This member will be responsible for analyzing work processes, creating, managing and executing a Technical Support Program that will provide visibility on system reliability that arise from business-as-usual operations. The ideal candidate will possess strong troubleshooting skills, analytical skills, excellent communication abilities, and have a deep understanding of Technical Support operations (in depth knowledge of IT systems, especially in the insurance or financial services sectors).
**PRIMARY RESPONSIBILITIES** :
+ Create a comprehensive Technical Support Program that will measure and report on the system reliability for a key insurance client in Canada. The goal of the program will be to achieve and exceed contracted uptime and on time delivery targets.
+ Lead the flawless process of system upgrades and changes ensuring the process is handled with the highest standards of change management in the industry. Ensure system updates are performed with thorough testing, system preparedness to ensure a smooth client transition.
+ Identify opportunities for process improvements and contribute to ongoing optimization efforts.
+ Lead troubleshooting activities related to systems issues with our stakeholders in Operations, Technology, Solution Architects and Account Management to quickly identify and remediate issues and minimize impact on client.
+ Consistently communication with the client managing expectations and negotiating with stakeholders to determine the most timely resolution to system issues
+ Improve the service technically and seek to create error proof processes over time. Work collaboratively with the IT group driving a resilient capability to support and exceed client needs.
+ Chair Technical Support meetings, informal and formal review meetings and lead Technical Support presentations. Develop and document detailed Technical Support programs, processes, and methods for client presentation.
+ Lead system testing activities, reporting on results, ensuring quality and adherence to the Technical Support requirements. Ensure testing meets or exceeds Technical Support requirements.
**QUALIFICATIONS, SKILLSETS & ABILITIES** :
+ Bachelor's degree in Information Technology, Technical Support, or related work experience.
+ Minimum of 3 years of experience as a Technical Support Manager or Lead, preferably in the insurance industry. Experience in the banking industry will also be considered. ISO27001 knowledge is required for this role.
+ Problem-Solving - Strong analytical and problem-solving skills to address complex technical challenges.
+ Communication - Excellent verbal and written communication skills to effectively convey technical concepts to diverse audiences (developers, stakeholders, management).
+ Hands-on Experience - Several years of experience in software development and/or system support, network infrastructure providing a strong foundation for technology decisions.
+ Proficiency in data analysis tools and techniques.
+ Proficiency with Software Platforms including Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Microsoft Project, Jira.
+ Ability to work collaboratively with cross-functional teams.
+ In Depth Experience with Technical Support process workflow and documentation tools.
#LI-CB1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion: People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Manager Welding
Quebec, Quebec
Eutectic Canada inc.
Posted 3 days ago
Job Viewed
Job Description
Who We Are:
At Castolin Eutectic , we are global leaders in wear management solutions , redefining life cycles through innovative surface protection products and services. With over 100 years of industry expertise , we provide technically advanced solutions to combat wear and extend the life of industrial equipment. Our worldwide network of wear management service centers ensures we’re at the forefront of delivering value-added products and services to our customers.
Opportunity!
We are seeking a Technical Support Manager to join our team at our Vaudreuil-Dorion, Quebec facility. This is an exciting opportunity to play a key role in delivering technical expertise, managing quality assurance, and driving innovation in welding solutions.
What You’ll Do
As the Technical Support Manager , you will:
- Lead QA, QC, and Laboratory Operations: Oversee quality assurance, quality control, and metallography laboratory functions.
- Provide Technical Expertise: Assist customers and the sales team with technical inquiries via phone and email.
- Recommend Optimal Solutions: Help determine the best welding processes and products for specific applications.
- Benchmark Competitive Products: Research and test competitor products to evaluate and compare performance.
- Investigate & Troubleshoot: Collaborate with the quality department to identify root causes of product or application issues.
- Support Marketing Efforts: Assist in developing product literature and technical documentation.
- Develop Welding Procedures: Provide customers with tailored welding procedures as needed.
- Train & Support Sales: Assist in training the sales team on technical products and applications.
What You’ll Bring
- Education: Degree in manufacturing, engineering, welding , or a related field.
- Experience: 3–5 years in manufacturing and welding (preferred).
- Technical Skills: Strong knowledge of welding and metallurgy (preferred).
- Tech Proficiency: Familiarity with Microsoft Office Suite .
- Problem-Solving Ability: Analytical mindset to troubleshoot technical issues.
- Communication Skills: Clear and effective communication with internal teams and customers.
What We Offer
At Castolin Eutectic , we prioritize our employees’ well-being and growth. We offer:
- Competitive Compensation Package
- Comprehensive Benefits:
- Medical and dental coverage
- Short-term and long-term disability insurance
- Life insurance
- Health Spending Account (HSA)
- Employee Assistance Program (EAP)
- Telemedicine Services
- RRSP Plan with Employer Contributions
- Employee Bonus Plan
Join Our Team!
If you are passionate about technical support, welding solutions, and driving quality innovation , we want to hear from you!
Location: Vaudreuil-Dorion, Quebec (candidates must live nearby and hold a valid work permit).
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Manager Welding
Quebec, Quebec
Eutectic Canada inc.
Posted 2 days ago
Job Viewed
Job Description
Who We Are:
At Castolin Eutectic, we are global leaders in wear management solutions, redefining life cycles through innovative surface protection products and services. With over 100 years of industry expertise, we provide technically advanced solutions to combat wear and extend the life of industrial equipment. Our worldwide network of wear management service centers ensures we’re at the forefront of delivering value-added products and services to our customers.
Opportunity!
We are seeking a Technical Support Manager to join our team at our Vaudreuil-Dorion, Quebec facility. This is an exciting opportunity to play a key role in delivering technical expertise, managing quality assurance, and driving innovation in welding solutions.
What You’ll Do
As the Technical Support Manager, you will:
- Lead QA, QC, and Laboratory Operations: Oversee quality assurance, quality control, and metallography laboratory functions.
- Provide Technical Expertise: Assist customers and the sales team with technical inquiries via phone and email.
- Recommend Optimal Solutions: Help determine the best welding processes and products for specific applications.
- Benchmark Competitive Products: Research and test competitor products to evaluate and compare performance.
- Investigate & Troubleshoot: Collaborate with the quality department to identify root causes of product or application issues.
- Support Marketing Efforts: Assist in developing product literature and technical documentation.
- Develop Welding Procedures: Provide customers with tailored welding procedures as needed.
- Train & Support Sales: Assist in training the sales team on technical products and applications.
What You’ll Bring
- Education: Degree in manufacturing, engineering, welding, or a related field.
- Experience: 3–5 years in manufacturing and welding (preferred).
- Technical Skills: Strong knowledge of welding and metallurgy (preferred).
- Tech Proficiency: Familiarity with Microsoft Office Suite.
- Problem-Solving Ability: Analytical mindset to troubleshoot technical issues.
- Communication Skills: Clear and effective communication with internal teams and customers.
What We Offer
At Castolin Eutectic, we prioritize our employees’ well-being and growth. We offer:
- Competitive Compensation Package
- Comprehensive Benefits:
- Medical and dental coverage
- Short-term and long-term disability insurance
- Life insurance
- Health Spending Account (HSA)
- Employee Assistance Program (EAP)
- Telemedicine Services
- RRSP Plan with Employer Contributions
- Employee Bonus Plan
Join Our Team!
If you are passionate about technical support, welding solutions, and driving quality innovation, we want to hear from you!
Location: Vaudreuil-Dorion, Quebec (candidates must live nearby and hold a valid work permit).
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Manager Welding
Quebec, Quebec
Eutectic Canada inc.
Posted 4 days ago
Job Viewed
Job Description
Who We Are:
At Castolin Eutectic , we are global leaders in wear management solutions , redefining life cycles through innovative surface protection products and services. With over 100 years of industry expertise , we provide technically advanced solutions to combat wear and extend the life of industrial equipment. Our worldwide network of wear management service centers ensures we’re at the forefront of delivering value-added products and services to our customers.
Opportunity!
We are seeking a Technical Support Manager to join our team at our Vaudreuil-Dorion, Quebec facility. This is an exciting opportunity to play a key role in delivering technical expertise, managing quality assurance, and driving innovation in welding solutions.
What You’ll Do
As the Technical Support Manager , you will:
Lead QA, QC, and Laboratory Operations: Oversee quality assurance, quality control, and metallography laboratory functions.
Provide Technical Expertise: Assist customers and the sales team with technical inquiries via phone and email.
Recommend Optimal Solutions: Help determine the best welding processes and products for specific applications.
Benchmark Competitive Products: Research and test competitor products to evaluate and compare performance.
Investigate & Troubleshoot: Collaborate with the quality department to identify root causes of product or application issues.
Support Marketing Efforts: Assist in developing product literature and technical documentation.
Develop Welding Procedures: Provide customers with tailored welding procedures as needed.
Train & Support Sales: Assist in training the sales team on technical products and applications.
What You’ll Bring
Education: Degree in manufacturing, engineering, welding , or a related field.
Experience: 3–5 years in manufacturing and welding (preferred).
Technical Skills: Strong knowledge of welding and metallurgy (preferred).
Tech Proficiency: Familiarity with Microsoft Office Suite .
Problem-Solving Ability: Analytical mindset to troubleshoot technical issues.
Communication Skills: Clear and effective communication with internal teams and customers.
What We Offer
At Castolin Eutectic , we prioritize our employees’ well-being and growth. We offer:
Competitive Compensation Package
Comprehensive Benefits:
Medical and dental coverage
Short-term and long-term disability insurance
Life insurance
Health Spending Account (HSA)
Employee Assistance Program (EAP)
Telemedicine Services
RRSP Plan with Employer Contributions
Employee Bonus Plan
Join Our Team!
If you are passionate about technical support, welding solutions, and driving quality innovation , we want to hear from you!
Location: Vaudreuil-Dorion, Quebec (candidates must live nearby and hold a valid work permit).
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Technical support Jobs in Canada !
6
Customer Service / Technical Support Representative (Hybrid)
Niagara Falls, Ontario
Concentrix
Posted 2 days ago
Job Viewed
Job Description
Job Title:
Customer Service / Technical Support Representative (Hybrid)
Job Description
The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans encouraged to apply.)
***Candidates must by located within 64km of the Niagara Falls site***
**JOB DESCRIPTION**
The Customer Service / Technical Support Representative (Hybrid) interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
**A NEW CAREER POWERED BY YOU**
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Best Company Culture** ," and " **Best Companies for Career Growth** " awards every year? Then a Customer Service / Technical Support Representative position at Concentrix is just the right place for you!
As a Customer Service / Technical Support Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**WHAT YOU WILL DO IN THIS ROLE**
As a Customer Service / Technical Support Representative, you'll:
+ You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
+ Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
+ Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
+ Prepare complete and accurate work including appropriately notating of accounts as required.
+ Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
+ Deliver expert customer experiences.with a smile.
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:
+ Must live within 64 KM from the Niagara Falls location.
+ 1 year of customer service experience or equivalent, with a High School diploma or GED.
+ Effective communication skills in English, both written and verbally.
+ Familiarity with iOS and/or macOS, or comparable technology, is preferred.
+ The natural instinct to multitask, be flexible, and the ability to adapt to changes.
+ The ability to learn including strong problem-solving skills.
+ Patience in working with customers is second nature for you.
+ The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
+ Proficiency in fast-paced multi-tasking.
+ Eagerness to learn new technologies.
**WHAT'S IN IT FOR YOU**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
+ The base salary for this position is $19.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
+ Opportunity to work from home after 90 days with the possibility of being recalled to the site at any time.
+ DailyPay enrollment option to access pay "early," when you want it
+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
+ Health and wellness programs with trained partners to help promote a healthy you
+ Mentorship programs that support your rewarding career journey
+ A modern, state-of-the-art office setting with advanced technologies and a great team
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
+ Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Location:
CAN Niagara Falls - 6840 McLeod Road, Unit 5
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents ( is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.
Customer Service / Technical Support Representative (Hybrid)
Job Description
The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans encouraged to apply.)
***Candidates must by located within 64km of the Niagara Falls site***
**JOB DESCRIPTION**
The Customer Service / Technical Support Representative (Hybrid) interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
**A NEW CAREER POWERED BY YOU**
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Best Company Culture** ," and " **Best Companies for Career Growth** " awards every year? Then a Customer Service / Technical Support Representative position at Concentrix is just the right place for you!
As a Customer Service / Technical Support Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**WHAT YOU WILL DO IN THIS ROLE**
As a Customer Service / Technical Support Representative, you'll:
+ You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
+ Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
+ Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
+ Prepare complete and accurate work including appropriately notating of accounts as required.
+ Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
+ Deliver expert customer experiences.with a smile.
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:
+ Must live within 64 KM from the Niagara Falls location.
+ 1 year of customer service experience or equivalent, with a High School diploma or GED.
+ Effective communication skills in English, both written and verbally.
+ Familiarity with iOS and/or macOS, or comparable technology, is preferred.
+ The natural instinct to multitask, be flexible, and the ability to adapt to changes.
+ The ability to learn including strong problem-solving skills.
+ Patience in working with customers is second nature for you.
+ The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
+ Proficiency in fast-paced multi-tasking.
+ Eagerness to learn new technologies.
**WHAT'S IN IT FOR YOU**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
+ The base salary for this position is $19.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
+ Opportunity to work from home after 90 days with the possibility of being recalled to the site at any time.
+ DailyPay enrollment option to access pay "early," when you want it
+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
+ Health and wellness programs with trained partners to help promote a healthy you
+ Mentorship programs that support your rewarding career journey
+ A modern, state-of-the-art office setting with advanced technologies and a great team
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
+ Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Location:
CAN Niagara Falls - 6840 McLeod Road, Unit 5
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents ( is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.
This advertiser has chosen not to accept applicants from your region.
7