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CUSTOMER SERVICE REPRESENTATIVE
Posted 7 days ago
Job Viewed
Job Description
The Company Specialises in ;
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.
# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.
# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.
Company Details
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Flex Driver-10
Posted today
Job Viewed
Job Description
This is an interview position.
To ensure timely delivery of packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional customer service to our client base.
Flexible shift opportunities (min and max hours, days of work parameters will be determined based on business requirements).
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Post Secondary:
- High school diploma/educational equivalent.
Professional accreditation/certification:
- Must have a valid full G license / Class 5 driver's license.
Related Experience Requirements
Minimum number of years required for entry to this job
- None
- One (1) year customer oriented business experience preferred
Amount of time required to learn or adjust to the job
- 3 months
Other specific mandatory experience requirements
- In the province of Quebec, must be bilingual (French and English)
Technical Skill Requirements
Solid knowledge of the following:
Must achieve minimum threshold on mandatory pre-placement driver assessment training
Ability to successfully complete all basic and re-currency training
Ability to lift 70 lbs
Some knowledge of Federal Express Canada operations an asset.
Interpersonal Skill Requirements
Good interpersonal and communication skills.
Good time management and organizational skills
Excellent customer service skills
Ability to multitask, handle stress and work in a highly pressured environment
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Post Secondary:
- High school diploma/educational equivalent.
Professional accreditation/certification:
- Must have a valid full G license / Class 5 driver's license.
Related Experience Requirements
Minimum number of years required for entry to this job
- None
- One (1) year customer oriented business experience preferred
Amount of time required to learn or adjust to the job
- 3 months
Other specific mandatory experience requirements
- In the province of Quebec, must be bilingual (French and English)
Technical Skill Requirements
Solid knowledge of the following:
Must achieve minimum threshold on mandatory pre-placement driver assessment training
Ability to successfully complete all basic and re-currency training
Ability to lift 70 lbs
Some knowledge of Federal Express Canada operations an asset.
Interpersonal Skill Requirements
Good interpersonal and communication skills.
Good time management and organizational skills
Excellent customer service skills
Ability to multitask, handle stress and work in a highly pressured environment
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1(AZ)) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered
Employment Equity Statement
At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.
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Mécanicien (ne) véhicules lourds - Matrec
Posted today
Job Viewed
Job Description
Poste : Mécanicien(ne) de véhicules lourds - Québec
Lieu de travail : 6205 Boul. Wilfrid Hamel, Québec
Poste permanent – Quart de soir | Possibilité de 40 heures réparties sur 4 jours/semaine
Bienvenue chez Matrec, une division de GFL!
Nous sommes une entreprise dynamique, axée sur la croissance et la sécurité. GFL assure la collecte et le traitement des déchets, du recyclage ainsi que des matières organiques. Nous couvrons l’Amérique du Nord avec plus de 20 000 employés.
Nous recherchons une mécaniciennes ou un mécaniciens de véhicules lourds à temps plein énergiques et motivés pour soutenir notre entreprise en pleine croissance. Sous l’autorité du superviseur des opérations, le mécanicien ou la mécanicienne œuvre dans un atelier mécanique spécialisé dans la réparation de camions lourds.
Rôles & responsabilités :
- Dans le cadre de vos fonctions, vous serez responsable de réaliser des opérations de mécanique générale sur des véhicules lourds (camions).
- Vous devrez faire des diagnostiques de moteur, transmission et démontrer une excellente connaissance en électronique.
- Vous devrez vous occuper de composantes électriques et hydrauliques;
- Vous devrez réaliser des opérations de maintenance adéquate sur des freins à air;
- Vous serez responsable de faire des changements de composantes;
- Vous aurez à compléter quotidiennement les comptes rendus du travail fait et à faire;
- Vous communiquerez à votre supérieur de la date, l’heure et la durée de la mise hors service de l’équipement et des camions lourds;
- Vous devrez exécuter toutes autres tâches connexes requises par son supérieur immédiat.
Ce que nous offrons :
- Salaire selon la convention collective
- Horaire de de Soir
- Programme complet d'assurances collectives
- Temps plein – 40 heures par semaine
Qualifications & exigences :
- DEP en mécanique de véhicules lourds, d’engins de chantier ou en mécanique agricole;
- Un minimum d’une (1) année d’expérience dans l’entretien et la réparation des camions lourds;
- Bonnes connaissances en hydraulique, en pneumatique et en électricité;
- La carte P.E.P. (Programme d’Entretien Préventif) serait un atout;
Matrec
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Delivery Driver - Start Earning Quickly
Posted today
Job Viewed
Job Description
Your time. Your Goals.
What is DoorDash
Available in over 100 cities in Canada, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live.
As a Dasher , you can be your own boss and enjoy the flexibility of choosing when, where, and how much you earn. All you need is a mode of transportation (bike, car, scooter) and a smartphone to start making money. It’s that simple. You can even sign up and begin working that same week. You’ll automatically get paid every week with a direct deposit to your bank account or you can cash out daily for a small fee of $1.99.
Why deliver with DoorDash
- Choose your own hours: When and where you work is totally up to you.
- Freedom to dash anywhere: Deliver near your home or in a city you're just visiting.
- Easy to get started: Don't worry about car inspections or vehicle restrictions. Just sign up and receive everything you need to start earning.
- Receive deliveries right away: Once approved, log on to the Dasher app to receive nearby orders immediately.
- Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any order
- Don’t wait for pay: Cash out daily for a small fee of $1.99.
- Earn extra money for your goals: Achieve your short-term goals or long-term dreams by driving or biking with DoorDash.
Sign Up Details
Requirements
- 18 or older
- Any car, scooter, or bicycle (in select cities)
- Two pieces of government issued IDs
- Final Step: consent to a background check
How to sign up
- Click “Apply Now” and complete the sign up
- Get the app and go
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Delivery Driver - Start Earning Quickly
Posted today
Job Viewed
Job Description
Your time. Your Goals.
What is DoorDash
Available in over 100 cities in Canada, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live.
As a Dasher , you can be your own boss and enjoy the flexibility of choosing when, where, and how much you earn. All you need is a mode of transportation (bike, car, scooter) and a smartphone to start making money. It’s that simple. You can even sign up and begin working that same week. You’ll automatically get paid every week with a direct deposit to your bank account or you can cash out daily for a small fee of $1.99.
Why deliver with DoorDash
- Choose your own hours: When and where you work is totally up to you.
- Freedom to dash anywhere: Deliver near your home or in a city you're just visiting.
- Easy to get started: Don't worry about car inspections or vehicle restrictions. Just sign up and receive everything you need to start earning.
- Receive deliveries right away: Once approved, log on to the Dasher app to receive nearby orders immediately.
- Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any order
- Don’t wait for pay: Cash out daily for a small fee of $1.99.
- Earn extra money for your goals: Achieve your short-term goals or long-term dreams by driving or biking with DoorDash.
Sign Up Details
Requirements
- 18 or older
- Any car, scooter, or bicycle (in select cities)
- Two pieces of government issued IDs
- Final Step: consent to a background check
How to sign up
- Click “Apply Now” and complete the sign up
- Get the app and go
Is this job a match or a miss?
Delivery Driver - Drive with DoorDash
Posted today
Job Viewed
Job Description
Your time. Your Goals.
What is DoorDash
Available in over 100 cities in Canada, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live.
As a Dasher , you can be your own boss and enjoy the flexibility of choosing when, where, and how much you earn. All you need is a mode of transportation (bike, car, scooter) and a smartphone to start making money. It’s that simple. You can even sign up and begin working that same week. You’ll automatically get paid every week with a direct deposit to your bank account or you can cash out daily for a small fee of $1.99.
Why deliver with DoorDash
- Choose your own hours: When and where you work is totally up to you.
- Freedom to dash anywhere: Deliver near your home or in a city you're just visiting.
- Easy to get started: Don't worry about car inspections or vehicle restrictions. Just sign up and receive everything you need to start earning.
- Receive deliveries right away: Once approved, log on to the Dasher app to receive nearby orders immediately.
- Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any order
- Don’t wait for pay: Cash out daily for a small fee of $1.99.
- Earn extra money for your goals: Achieve your short-term goals or long-term dreams by driving or biking with DoorDash.
Sign Up Details
Requirements
- 18 or older
- Any car, scooter, or bicycle (in select cities)
- Two pieces of government issued IDs
- Final Step: consent to a background check
How to sign up
- Click “Apply Now” and complete the sign up
- Get the app and go
Is this job a match or a miss?
Livreur (à temps plein ou à temps partiel)
Posted today
Job Viewed
Job Description
Pas de passagers. Pas de patron. Que vous, votre musique et la route. Inscrivez-vous maintenant et commencez à gagner de l'argent!
Livrez des produits alimentaires et d'autres articles de marchands locaux à des clients qui ont un petit creux.
* Soyez votre propre patron. Travaillez quand vous le voulez, où vous le voulez.
* Travaillez le matin, le soir, quand bon vous semble
* Utilisez la voiture de votre choix pour faire vos livraisons.
Lancez-vous dès aujourd'hui et devenez votre propre patron. Prenez la route dès maintenant.
Exigences:
* Posséder un téléphone intelligent iPhone ou Android
* Avoir un permis de conduire et des assurances valides, et un bon dossier de conduite
* Être âgé de 18 ans ou +
À propos de nous:
DoorDash est une entreprise de technologie qui fait le lien entre les clients et les entreprises locales. Les clients commandent des repas et d'autres articles de leurs marchands locaux favoris, et les Dashers les livrent directement à leur porte.
*Les Dashers sont payés à la livraison, pas à l'heure.
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Livreur (à temps plein ou à temps partiel)
Posted today
Job Viewed
Job Description
Pas de passagers. Pas de patron. Que vous, votre musique et la route. Inscrivez-vous maintenant et commencez à gagner de l'argent!
Livrez des produits alimentaires et d'autres articles de marchands locaux à des clients qui ont un petit creux.
* Soyez votre propre patron. Travaillez quand vous le voulez, où vous le voulez.
* Travaillez le matin, le soir, quand bon vous semble
* Utilisez la voiture de votre choix pour faire vos livraisons.
Lancez-vous dès aujourd'hui et devenez votre propre patron. Prenez la route dès maintenant.
Exigences:
* Posséder un téléphone intelligent iPhone ou Android
* Avoir un permis de conduire et des assurances valides, et un bon dossier de conduite
* Être âgé de 18 ans ou +
À propos de nous:
DoorDash est une entreprise de technologie qui fait le lien entre les clients et les entreprises locales. Les clients commandent des repas et d'autres articles de leurs marchands locaux favoris, et les Dashers les livrent directement à leur porte.
*Les Dashers sont payés à la livraison, pas à l'heure.
Is this job a match or a miss?
Delivery Driver - Sign Up in Minutes
Posted today
Job Viewed
Job Description
Your time. Your Goals.
What is DoorDash
Available in over 100 cities in Canada, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live.
As a Dasher , you can be your own boss and enjoy the flexibility of choosing when, where, and how much you earn. All you need is a mode of transportation (bike, car, scooter) and a smartphone to start making money. It’s that simple. You can even sign up and begin working that same week. You’ll automatically get paid every week with a direct deposit to your bank account or you can cash out daily for a small fee of $1.99.
Why deliver with DoorDash
- Choose your own hours: When and where you work is totally up to you.
- Freedom to dash anywhere: Deliver near your home or in a city you're just visiting.
- Easy to get started: Don't worry about car inspections or vehicle restrictions. Just sign up and receive everything you need to start earning.
- Receive deliveries right away: Once approved, log on to the Dasher app to receive nearby orders immediately.
- Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any order
- Don’t wait for pay: Cash out daily for a small fee of $1.99.
- Earn extra money for your goals: Achieve your short-term goals or long-term dreams by driving or biking with DoorDash.
Sign Up Details
Requirements
- 18 or older
- Any car, scooter, or bicycle (in select cities)
- Two pieces of government issued IDs
- Final Step: consent to a background check
How to sign up
- Click “Apply Now” and complete the sign up
- Get the app and go
Is this job a match or a miss?
Delivery Driver - Sign Up and Start Earning
Posted today
Job Viewed
Job Description
Your time. Your Goals.
What is DoorDash
Available in over 100 cities in Canada, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live.
As a Dasher , you can be your own boss and enjoy the flexibility of choosing when, where, and how much you earn. All you need is a mode of transportation (bike, car, scooter) and a smartphone to start making money. It’s that simple. You can even sign up and begin working that same week. You’ll automatically get paid every week with a direct deposit to your bank account or you can cash out daily for a small fee of $1.99.
Why deliver with DoorDash
- Choose your own hours: When and where you work is totally up to you.
- Freedom to dash anywhere: Deliver near your home or in a city you're just visiting.
- Easy to get started: Don't worry about car inspections or vehicle restrictions. Just sign up and receive everything you need to start earning.
- Receive deliveries right away: Once approved, log on to the Dasher app to receive nearby orders immediately.
- Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any order
- Don’t wait for pay: Cash out daily for a small fee of $1.99.
- Earn extra money for your goals: Achieve your short-term goals or long-term dreams by driving or biking with DoorDash.
Sign Up Details
Requirements
- 18 or older
- Any car, scooter, or bicycle (in select cities)
- Two pieces of government issued IDs
- Final Step: consent to a background check
How to sign up
- Click “Apply Now” and complete the sign up
- Get the app and go
Is this job a match or a miss?
Quebec presents a diverse job market with opportunities spanning numerous industries. The province is known for its strong presence in aerospace, with many