2,406 Customer Relations jobs in Canada

Job Description

Description

Primary owner of a group of customers driving best practices and innovation to create more value for the business. The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment. 

• Proactively anticipate customer needs and identify any potential opportunities or issues, lost sales. Create recommendations and facilitate actions accordingly.
• Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support. 
• Communicate frequently with customers on updates, information, concerns, and suggestions. 
• Identify potential upsell, new product, substitution, or replacement opportunities. slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
• Manage deliverables specific to meeting the team’s strategic objectives
• Communicate & coordinate with internal departments (Product Managers/Sales Team).
• Complete forms, applications and/or customer requests.
• Performs other related duties as required or assigned.

• Must be able to read, write and speak English, bilingual in French and English would be preferred
• Dependable; Displays Initiative, Self-Motivated
• Results & Goal Oriented
• Customer growth oriented
• Effective Communication skills – written & verbal, internal & external customers
• Strong Problem analysis and problem-solving skills, innovative
• Professional in all manners.
• High-level attention to detail, high level accuracy; reliable results
• High School diploma (required) 
• One to two years of relevant experience or training in customer service or office experience (required)

Job Description

Description

Primary owner of a group of customers driving best practices and innovation to create more value for the business. The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment. 

• Proactively anticipate customer needs and identify any potential opportunities or issues, lost sales. Create recommendations and facilitate actions accordingly.
• Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support. 
• Communicate frequently with customers on updates, information, concerns, and suggestions. 
• Identify potential upsell, new product, substitution, or replacement opportunities. slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
• Manage deliverables specific to meeting the team’s strategic objectives
• Communicate & coordinate with internal departments (Product Managers/Sales Team).
• Complete forms, applications and/or customer requests.
• Performs other related duties as required or assigned 

• Must be able to read, write and speak English, bilingual in French and English would be preferred
• Dependable; Displays Initiative, Self-Motivated
• Results & Goal Oriented
• Customer growth oriented
• Effective Communication skills – written & verbal, internal & external customers
• Strong Problem analysis and problem-solving skills, innovative
• Professional in all manners.
• High-level attention to detail, high level accuracy; reliable results
• High School diploma (required) 
• One to two years of relevant experience or training in customer service or office experience (required)

Job Description

Do you have a passion for philanthropy?

Do you enjoy helping others?

Are you looking for an opportunity that provides flexibility and a good work/life balance?

Funding Innovation has an existing vacancy and is looking for an individual to join our team as a Customer Relations Associate, working out of our Burlington, Ontario office. This job is expected to be performed in person at our offices during the training process, for the first three months. We will consider a hybrid option after training is completed. Using strong sales techniques, a successful candidate has the ability to make between $45,000 and $50,000. The compensation package includes hourly pay, a competitive commission, a team bonus plan and we offer a strong benefit package.

Customer Relations Associates are an integral part of our business. We are looking for candidates who can handle inbound/outbound calls with our successful bidders. Handing client inquiries from general to specific that may require looking for and providing information. You will:

• Be responsible for 80-100 outbound and 20-24 inbound calls per day
• Contact the successful bidders of our artwork and complete the sale
• Take customer through the sales/delivery process
• Provide customer with information regarding – charity, artist name, artwork information etc.
• Responsible for customer follow up for a minimum of 3 calls and 1 Email per customer
• Data Entry of all incoming bid slips
• Payment processing
• All other duties assigned

QUALIFICATIONS:

• Superior verbal and written communication skills.
• Well-developed interpersonal and organizational skills.
• Proficient computer/keyboarding skills are essential with experience using MS Office.
• Must be flexible and able to adapt to a dynamic environment.
• Reliability is critical and you must be able to work between Monday to Friday .
• Professional and positive behavior is a must.
• Ability to independently make decisions and handle complex inquiries.
• Sales experience is an asset
• Experience in a customer service field is preferred.

We exist to make an impact on society and to empower & provide opportunities to our clients & communities in ways never previously imagined. We want teammates who live for this and who will exhibit our shared values. To learn more about Funding Innovation and the charities we support, visit our website at: and by watching our videos at

If you want to work someplace fun, entrepreneurial and creative, where your work truly matters, Funding Innovation could be your next great adventure. To apply, press the apply now button.

BGC Funding Innovation is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation . Accommodation will be provided in all parts of the recruitment and assessment (if applicable) process as required under BCG Funding Innovation’s accessibility policies and procedures. Applicants must make their accommodation needs known upon requests for interviews.

Job Description

Salary:

PORTFOLIO MANAGER, Successful Investor Wealth Management Inc.

We are an established wealth management and investment publishing firm with 25+ years experience in subscription marketing and independent portfolio management with assets under management verging on $1 billion and growing. Successful Investor Wealth Management (SIWM) is currently seeking a Portfolio Manager who specializes in Client Relationship Management.

We are transforming our business and experiencing significant growth and as a result SIWM is looking for an investment professional with strong relationship management skills who will provide high quality service to clients and contribute to the continued growth of the organization.

With the objective of growing and diversifying the client base, the ideal candidate will have a solid understanding of capital markets and be able to articulate SIWMs investment process and philosophy. Conducting a thorough assessment of each clients goals, objectives, and risk tolerance from which an appropriate investment strategy is developed is key to the role. As the organization puts more emphasis on value-added services such as retirement planning, tax and family financial planning, a high level of comfort with these value-added services will be important.

To achieve the above-mentioned goals, the candidate will be the primary point of contact on most portfolios. The selected candidate will have excellent interpersonal skills that will allow quick building of strong bonds of trust with SIWMs private clientele. The candidate will be self-sustaining, self-sufficient, and proactive but at the same time a team player able to evolve in a collegial environment and foster collaboration.

KEY RESPONSIBILITIES

• Develop a relationship of trust with existing and future clients of SIWM and be their primary point of contact.
• Manage, maintain, and enhance SIWMs relationships with its clients.
• Thoroughly assess each clients unique circumstances, goals, objectives, risk tolerances and constraint.
• Effectively communicate SIWMs investment philosophy and strategy as well as understanding and articulating our investment thesis on a sector and individual security basis.
• Coordinate and oversee the administrative aspects of the client relationship and ensure high quality and accuracy of information.
• Responsible for Know Your Client and suitability issues.
• Conduct all activities within a best-in-class culture of compliance and service.
• Seek opportunities to cross-sell or upsell to existing clients.
• Grow the business by identifying new sales and business development opportunities.
• Monitor and assess the activities of our competitors to proactively satisfy and retain our clients.
• Provide excellent service to maintain a positive reputation for the business.
• Resolve any client complaints promptly and professionally.
• Communicate with clients who express a desire to transfer their assets out to understand their reasons and make every effort to retain their valued business.
• Participate in and contribute to SIWMs overall growth and strategic vision as well as building the firm brand.
• Accomplish department objectives.
• Planning and evaluating department activities.
• Manage daily operations of a small customer service team.

REQUIREMENTS (Qualifications, Experience & Skills)

• University Degree.
• Completion of the Canadian Securities Course required.
• Registered with Securities Commissions as a Portfolio Manager (Advising Representative); CFA preferred.
• Experience with suitability determinations for clients and know-your-product analysis.
• 5 years experience with at least 3 years in a client-facing role.
• The Certified Financial Planner designation or similar credentials would be an asset.
• Ability to build, foster and maintain positive professional relationships.
• Devotion to high-quality customer service.
• A team player with excellent communication skills, computer proficiency and high level of professionalism.
• Be able to meet targets and handle a high-pressure environment.
• Strong relationship management skills.
• Excellent influencing skills.

Located near Yonge St. and Sheppard Ave. in North York, Toronto. We are seeking a dynamic and adaptable team member who can thrive in a hybrid work environment, combining the best of both remote and in-office work to achieve our goals.

Pre-employment work references, credit and criminal background checks are required.

Successful Investor Wealth Management Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We are looking for a detail-oriented and dependable Remote Accounting Support Specialist to assist our finance and accounting team. This role is fully remote and offers flexible hours, making it ideal for individuals who are self-motivated, organized, and capable of managing accounting tasks independently. You will support bookkeeping, invoicing, reconciliations, and financial reporting functions.

• Assist with data entry of financial transactions and records
• Support accounts payable (AP) and accounts receivable (AR) processes
• Reconcile bank statements, credit card transactions, and vendor accounts
• Help prepare and maintain monthly financial reports
• Process invoices, receipts, and expense reimbursements
• Assist with budget tracking, audit preparation, and financial documentation
• Maintain accuracy and confidentiality of financial data
• Collaborate with accountants or finance managers to ensure compliance and accuracy

• Prior experience in accounting, bookkeeping, or finance support roles
• Working knowledge of accounting software (QuickBooks, Xero, FreshBooks, or similar)
• Strong organizational and time management skills
• Basic understanding of financial reporting and general accounting principles
• Proficiency with spreadsheets (Excel, Google Sheets)
• Reliable internet connection and secure, distraction-free home office

• Associate's or Bachelor's degree in Accounting, Finance, or related field
• Familiarity with payroll, tax filings, or expense management (a plus)
• Experience working remotely or with distributed teams

• 100% remote work with flexible hours
• Competitive compensation based on experience
• Paid training and onboarding
• Opportunities for growth or full-time placement
• Supportive and collaborative virtual work environment

Job Description

ABOUT TRIBUTE TECHNOLOGY:

At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine.

ABOUT YOU:

Tribute Technology seeks a Manager of Account Management who excels in cultivating outstanding customer relationships and possesses a unique combination of passion, experience, people-centered leadership, and a proven history of steering organizational change.
As a player / coach, the Manager of Account Management will lead and mentor a team of account management professionals, as well as ensure customer satisfaction, retention, and revenue growth through effective relationship management for their accounts.

KEY RESPONSIBILITIES:

• Drive customer retention and expansion by leading team of Account Managers
• Lead and inspire a team of Account Managers, providing ongoing enablement, coaching, and development, including sharing and shaping Customer Success process, best practices, and strategies
• Cultivate and maintain strong relationships with key stakeholders at customer organizations, understanding their business goals and challenges
• Act as trusted advisor to customers, ensuring they realize the full value of our platform and proactively addressing their evolving needs
• Collaborate with the sales team to identify cross-sell opportunities
• Develop and implement strategies to improve customer retention and reduce churn, directly impacting revenue growth
• Monitor customer engagement and health metrics to proactively mitigate risk and deliver tailored success plans
• Measure and report on key KPIs, including customer satisfaction, retention rates, and revenue impact
• Cross-collaborate with internal teams to advocate for the voice of the customer
• Partner closely with sales, product, and services teams to advance Tribute’s mission and approach to customer engagement
• Regularly monitor account health and user adoption across a large portfolio of accounts, and report on key performance indicators to Commercial team leadership

QUALIFICATIONS AND EXPERIENCE:

• 5+ years of experience in Customer Success or Account Management Enterprise SaaS
• Proven track record of exceeding retention and expansion quotas
• Proven ability to manage large (several thousand) logo portfolio
• Experience leading a CS or Account Management team in a digital-led or scaled engagement model
• Proven ability to coach and manage CS/Account Management professionals, especially in structured, playbook-driven environments with dynamic customer engagement.
• Commercially aware, with the ability to coach Account Managers on how to identify value stories, spot expansion signals, and partner effectively with AEs.
• Operationally observant, with a strong eye for inefficiencies, friction, or process breakdowns — and a collaborative mindset for surfacing improvements that can inform broader systems thinking.
• Highly self-motivated and accountable - you take ownership of your team’s results and raise the bar on what great looks like.
• Analytical and outcome-oriented, with a track record of using performance data to drive individual and team-level improvements.
• Exceptional communication, presentation, and negotiation skills, with executive presence
• Bachelor’s degree in a relevant field required; advanced degree or MBA is a plus

WHAT WE OFFER YOU:

• Competitive salary
• Great benefits package (401k Match, Cigna for health, vision, dental, PTO, Paid Holidays. . .)
• An outstanding collaborative work environment
• Fully Remote in North America

#LI-remote

WORK ENVIRONMENT / PHYSICAL DEMANDS:

Psychological conditions:

• Contact with clients on a regular basis, multiple priorities and deadlines, pressure of sales targets

We are committed to maintaining inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted in relation to this or any other job opportunity or testing, please advise a representative in a timely manner of the accommodation measures which are required in order to enable you to be assessed in a fair and equitable manner. All information received relating to accommodation measures will remain confidential. Please note that we will not automatically consult accommodation requests from prior selection processes.

We are not sponsoring visas at this time.

Job Description

Account Management/Sales Representative

Les Laboratoires Vaporus Inc. - Saint-Laurent, QC

Job Description

Les Laboratoires Vaporus Inc. is a vaping product manufacturer and distribution company looking for a dynamic, creative, motivated and goal-orientated person to help us with our sales initiatives.

Duties/Responsibilities:

• Cold calls/Prospects for new business development (B2B
• Autonomous Lead Generation
  
• Identify new sales opportunities by using up-selling and cross-selling techniques
• Manage and solve conflicts/concerns with clients
• Prepare, deliver, and follow up on proposals
• Entering orders
• Promote awareness of new products
• Meet and exceed sales goals
• Maintain sales database

Desired Skills & Experience:

• Excellent command of French and English, verbal and written
• Experience in a business-to-business sales position
  
• Driven and able to work autonomously
• Attentive to details, tight organizational and time management skills
• Confident and persuasive
• Proficient with MS Office
• Willing to travel

Perks and Benefits:

* 50 000 - 75 000$ + commission

* Free Parking

Job Type: Full-time

Required education:

• High school or equivalent